Product Manager, Services Resume Samples

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E McLaughlin

Elsie

McLaughlin

447 Okey Tunnel

Philadelphia

+1 (555) 957 8123

447 Okey Tunnel

Philadelphia

Phone

p +1 (555) 957 8123

Experience Experience

Chicago, IL

Product Manager, Copay Services

Chicago, IL

Leannon and Sons

Chicago, IL

Product Manager, Copay Services

Serve as a lead strategist and subject matter expert for assigned Lash Group Service Line capabilities and evangelist for general portfolio of capabilities to both internal and external audiences
Understand and articulate the service line-related competitive landscape, definition and size of market segments/opportunities, and identify opportunities to drive enterprise value in that environment
Collaborate with Product Strategy on the development of high-quality commercialization tools. This includes sales/BD materials articulating the value proposition for service capabilities, RFP language, pricing, implementation guides/plans/checklists, operational SOPs, scripts, and associate training materials that support new product features/innovations
Collaborate with Product Strategy to develop, maintain, and implement a Product Roadmap for assigned service line(s) that drives product innovation, future vision, and proactive quality improvement, while ensuring alignment with the enterprise portfolio and corporate strategic vision
Actively manage relationships with service line-related vendors involved in operation of assigned service line capabilities. Includes hosting of routine business reviews, mining for additional value, and management of invoicing
Perform related duties as assigned
Harvest service line-related suggestions for new product concepts and features to support service line-related product innovations from operational teams and clients within the assigned service line

Los Angeles, CA

Product Manager, Connected Services

Los Angeles, CA

Hahn-Hilll

Los Angeles, CA

Product Manager, Connected Services

Machine telematics (CareTrack) IoT/CareTrack 2.X development and implementation
Manage and conduct CareTrack and MATRIS ILT training (Shippensburg and Dealer locations)
Proficient in use of personal computer and the following software programs: Excel, Word, PowerPoint, Outlook, FileMaker Pro, VCADS, Prosis
Lead regional development of Global initiatives in the following areas
Soft Products Order Management (CareTrack Admin & SOM)
Manage CareTrack Admin
Key account support on CareTrack, and MATRIS related activities

present

Chicago, IL

Professional Services Technical Product Manager

Chicago, IL

Robel, Bernhard and Wintheiser

present

Chicago, IL

Professional Services Technical Product Manager

present

Strong people development, including coaching and mentoring for business and technical roles
Industry certifications that include: ServiceNow Administrator, ServiceNow Implementation Specialist, ITIL v3 Foundation and/or Advanced ITIL Certifications
Document recommendations and contribution to expanding existing and creating new OOB technical functionality with Product Management based upon services technical solutions and innovative approaches
Design, develop, and document technical solutions and innovations to include update sets, release notes, process, data models, reference architecture, guidelines or best practices within technical domain
Develop key performance indicators to measure success within technical domain and impact to ecosystem
Support, and/or participate in the delivery of new or updated service offerings and capabilities to customers
Maintain professional certifications/accreditations; continue personal growth, education and relationship development within domain communities (internal and external to ServiceNow)

Education Education

Bachelor’s Degree in Computer Science

Illinois State University

Bachelor’s Degree in Computer Science

Skills Skills

Develop and champion a product vision, product strategy and product roadmap in support of corporate goals and objectives
Use customer & market research, customer and user feedback, customer usage and competitive analysis to identify new product opportunities and enhancements
Work with multiple functions to build and evaluate business cases to support product investment decisions
Present and clearly articulate product strategy to company leadership
Own the product discovery process
Define, track and improve key product metrics
Collaborate with the business, user experience and engineering teams during discovery to assess value, usability and feasibility of product features
Specify, prioritize and communicate high level and detailed product specifications using written specifications, business rules, flows and use cases as well as user experience generated deliverables such as prototypes, wireframes and design and copy documents
Manage partner relationships, identifying necessary and/or desirable third-party features; evaluating and selecting vendors, negotiating agreements and contracts, and managing partnership integration
Manage third-party dependencies and secure necessary engagement / resource alignment for the creation of co-developed product features. Product Implementation, Deployment and Support

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Product Manager Specialised Agency Issuer Services Resume Examples & Samples

Manage current suite of Specialised Agency services including: Escrow, Account Bank and Custody related services
Provide support to the Product Development Manager with respect to product approval process (Deal Review, NPAC, AML Risk etc.,) for new initiatives/services and markets
Liaise with Sales and Transaction Management team to execute delivery of service across Specialised Agency transactions. Attend team meetings and share market knowledge
Maintain control/awareness of product revenues
Approve pricing, where appropriate, by sales relating to roles / services for new mandates in accordance with Global PAP minimum thresholds
Provide support to the Product Management team during the annual Global PAP renewal process
Additional duties: provide support towards wallet sizing of product, market management of product, Sales channel management, maintain marketing materials relating to product, provide input to MBR, client newsletter, website
Ensure compliance with all Citi governance procedures and relevant processes including the completion and management of ICSA’s and STM’s
Corporate trust knowledge preferred, but not essential
Business strategy / planning skills
Good analytical skills
Good inter-personal/communication skills
Good PC skills including excel and power point
University/good secondary school education or equivalent
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and type of experience
Strong understanding of product management
Strong strategic, tactical and planning skills
Strong prioritisation and time management skills

Product Manager, Managed Services Resume Examples & Samples

Delivering the portfolio’s revenue objectives and profitability (EBITDA) objectives, including forecasting and managing demand
Developing, evolving the product roadmap, that is functionality required to win in the market place while optimizing operating cost and ROI for the company
Sponsoring product development through ideation, funding, design, execution and business case development
Set and manage pricing to meet revenue and profitability goals
Work with marketing to develop value propositions, sales tools and collateral
Conduct competitive reviews and monitor industry developments to effectively develop product roadmap
Financial and business acumen and Product Management experience
Experience bringing new products to market
Ability to listen, synthesize ideas and build consensus
Proficiency is Microsoft Office Tools (Word, Excel, PowerPoint)
Working knowledge and strong interest in Managed Infrastructure & Security Services
University Degree – Marketing, Engineering, Commerce, Business Administration

Product Manager, Prepaid Services Resume Examples & Samples

Coordinates with key stakeholders in defining and launching products, including engineering, Care, Division/regions, marketing, sales content acquisition, and business owners
Conducts feasibility assessments, capability gap analysis (i.e. what is needed vs. what is attainable)
Manages all the reporting requirements and ensure they align with the business and product requirements
Performs financial analyses, modeling, establish reporting metrics and supports other analysis and business planning as necessary
Demonstrated experience building and executing business plans with excellent analytic, strategic, and financial planning skills

Product Manager, Programming Services Resume Examples & Samples

A strong technical competency, with a proven ability to understand technical designs, challenges and risks. High frequency of previous experience working directly with engineers
Advanced project management skills, being familiar with both Agile and Waterfall methodologies and knowing when to apply each appropriately
Excellent written and verbal communication skills and exceptional emotional intelligence. Ability to influence and motivate people across a broad variety of job functions through your relationships
Excellent organizational skills, being able to juggle many tasks without losing sight of the highest priority items
Ability to drive and effectively communicate the product vision and roadmap across cross-functional stakeholder and executive level teams

Product Manager, Small Business Services Resume Examples & Samples

Develop and execute a tiered product portfolio strategy including product evolution, enhancement and rationalization or simplification, to support all stages of the product lifecycle
Own the strategy and execution of the Voice product roadmap
Represent Voice products in cross-functional discussions
Demonstrated interpersonal skills - the ability to work well in teams, and deliver against a common objective
Experience in Product Management or Marketing preferred

Cib-investor Services Exchange Traded Funds Product Manager Resume Examples & Samples

Provide strategic leadership to define and document the EMEA strategy and execute the plan
Work with business partners in Finance, Sales, Operations and Risk Management to manage the day to day of the business
Actively prospecting for new business opportunities
Gain a comprehensive understanding of existing product capabilities and designing innovative solutions to new opportunities to build a scalable, efficient market leading service offering in EMEA
Work closely with Product development and Technology to ensure successful development and implementation of new products and product enhancements
Represent JPMorgan’s thought leadership externally in industry events and through published articles for clients and media events
Understand the latest ETF Industry trends to inform and drive growth
Vocal in challenging business as usual operating models and recommending innovative product improvements
Strong written and presentation skills, ability to represent JPMorgan at industry forums
Ability to map proposed product solutions against a diverse and complex technology and operations platform
A strong team player and an ability to work in teams distributed across the globe, ability to influence across multi teams
Ability to manage relationships with external vendors
Ability to move product initiatives forward in a cross-functional and matrixed organizational model

Product Manager Issuer Services Agency Trust Resume Examples & Samples

A strong desire to learn and build the Conventional Debt Services business
A team mindset, with an ability to lead and influence
Proficiency in Work, Excel, and PowerPoint
Solid analytic skills
Pro-active, self-motivated, willing to take responsibility
A commitment to meeting deadlines, ability to work under pressure
Experience with capital markets, particularly corporate trust activities
Innovative, creative marketing mindset
Curiosity
Integrity

Product Manager Merchant Acquiring Services Resume Examples & Samples

Products: We create an optimal range of products and services
Price: We provide a balanced price policy
Promotion: Besides realising the goals of our products and services, we define how they are promoted and sold
Place: We set the right channel mix for our products and services
People: We offer our sales network a practical strategy they can apply for full effect
As our acquiring specialist, you collaborate with SIX Payment Services to make your proposals for, and adjustments to, specific acquiring products
You analyse the market and our competitors. This helps you decide which products we should develop further. They include payment terminals, Mobile POS, e-commerce and value added services
You develop proposals for a specific segment in collaboration with the VP Segment Managers who are involved
You lead projects, bringing your proposals with SIX Payment Services or other teams to life
You develop tools and training to support clients and staff members with their offers and services
You help decide the pricing policy for your products based on their returns
You set KPIs and targets, performing the tasks necessary for putting them into effect
You update product and rate information as well as general and pre-contractual conditions. You do this in agreement with the services involved, including Legal and Compliance

Product Manager, Copay Services Resume Examples & Samples

Serve as a lead strategist and subject matter expert for assigned Lash Group Service Line capabilities and evangelist for general portfolio of capabilities to both internal and external audiences
Develop and maintain understanding of market developments, industry trends, risks, and customer needs to drive strategic direction for service line-related products and services by conducting market surveillance, and engaging existing customers, potential prospects and internal stakeholders
Understand and articulate the service line-related competitive landscape, definition and size of market segments/opportunities, and identify opportunities to drive enterprise value in that environment
Collaborate with Product Strategy on the development of high-quality commercialization tools. This includes sales/BD materials articulating the value proposition for service capabilities, RFP language, pricing, implementation guides/plans/checklists, operational SOPs, scripts, and associate training materials that support new product features/innovations
Collaborate with Product Strategy to develop, maintain, and implement a Product Roadmap for assigned service line(s) that drives product innovation, future vision, and proactive quality improvement, while ensuring alignment with the enterprise portfolio and corporate strategic vision
Support the infusion of service line capabilities into business operations across Lash Group. Drive client-specific implementation of service line capabilities, including conduct of system UAT, staff training, trouble-shooting, and overall support for users and management consuming the capability
Actively manage relationships with service line-related vendors involved in operation of assigned service line capabilities. Includes hosting of routine business reviews, mining for additional value, and management of invoicing
Work with Director, Product Strategy to conceive and bring new service line-related capabilities from ideation to market
Harvest service line-related suggestions for new product concepts and features to support service line-related product innovations from operational teams and clients within the assigned service line
Represent service line capabilities during new business development efforts. Participate in client presentations to articulate key strategic initiatives related to Product Strategy
As appropriate, create mission and work with management team to ensure a clear understanding of team mission and goals; work with management team to help identify skills that are needed for projects or work activities and match skill requirements with talent; develop performance standards for management team and measures success against performance standards; create development plans for team members; recruit, train and develop future leaders; provide leadership to team and participate as facilitator for learning programs
Discuss, evaluate, prioritize, and execute ideas for product development with all appropriate parties, representing customer needs and defining potential impact to the business
Drive service line-related business requirements for development projects and serve as reviewer for product development regarding best practice IT product and service line innovation/service expansion launches
Define and implement service line-related approach and process for gathering key performance metrics for each product to monitor success and identify areas of opportunity for improvement
Provide training support for Lash Group associates and clients on new service line-related product/service capability features
Author white papers, case studies, and webinars, articulating client benefits of consumption of Lash Group service line-related capabilities
Perform related duties as assigned
Operational program experience or experience in a position that provides support to operational program processes for at least one year
Ability to think strategically, applying business insight/acumen and demonstrating critical thought in a complex business environment
Ability to construct a business case that illustrates opportunity and risk accurately based on information available
Ability to prioritize workload and consistently meet deadlines; identify additional resource needs as necessary
Ability to work independently and within a team setting with minimal direction/supervision
Ability to understand operational processes and evaluate technical solutions
Demonstrated success leading projects and being a member of project teams
Ability to learn and implement new concepts/skills with minimal lead time
Ability to complete research in a thorough, thoughtful, and comprehensive way that demonstrates understanding and provides strategic insight
Ability to conceptualize and validate new products and/or product strategies
Ability to demonstrate a basic understanding of budgets, productivity, and other business concepts
#LI-LG1

Product Manager Globalization Services Resume Examples & Samples

Strong project management skills covering entire project phases from planning to execution, control and closing
Enthusiasm for taking initiative and ability to work independently
Team spirit and ability to work with virtual and local teams
Strong analytical skills, effectiveness in problem-solving, results-orientation
Strong customer-oriented attitude
Excellent written and verbal communications skills in English and Farsi is a must
You will have experience in handling Farsi translation projects, terminologies and customer discussions
You will have more than five year’s professional experience in product management, consulting, development, presales or support
Experience in product management especially for roll-in/roll-out activities is an advantage
Good knowledge about SAP’s solution portfolio required
Industry-specific experience in ENR or financial services or manufacturing Sectors in Iran is a plus

Product Manager Services & Solutions Resume Examples & Samples

Initiate and drive activities to reach the targets defined for the portfolio of offerings for the assigned markets
Roll out of Services & Solutions offering to assigned markets
Support Volvo Construction Equipment dealers on continuous improvement on how to efficiently sell, deliver and manage the Services & Solutions offerings in their markets
Support Volvo Construction Equipment dealers with tools and processes to increase internal efficiency
Monitor and understand the market for Services & Solutions including trends, threats, opportunities and competitor offerings
Ensure continuous competence development for internal stakeholders as well as Volvo Construction Equipment dealers for the Services & Solutions offering by providing coaching as well as training
Commercial and business mindset
Interested in and able to work with processes
Fluent in English (written and spoken), other languages would be an advantage
Experience working with service implementation and sales
Experience with marketing and sales internationally
University degree
Networking skills
Understanding and experience of customer or dealer operations in the Construction Equipment industry or other business to business industries

Product Manager Professional Services Resume Examples & Samples

A passion for product management and software development
The skills to manage projects executed by cross-functional SCRUM teams
Openness to work with people from other cultures and continents
The capability to bridge Product Marketing and Development Departments
About three years of experience as a SCRUM Product Manager
Training and colleagues whom will sharpen your brain
You the opportunity to excel as a team lead
Healthy food every day
Organic coffee from Miss Morrison
Our own fitness center with a very nice personal trainer Noël
Friday afternoon drinks at our bar “Bits & Bytes

Product Manager, Managed Services Resume Examples & Samples

Own the product strategy and build a roadmap for your products
Work closely with a full cross-functional team, which includes product marketing, sales, service and support, operations, integration services, customer care, and billing, to build a scalable delivery model
Become a market expert by meeting with customers, studying the industry, and attending relevant industry trade-shows and sponsorship events
Identify and forecast market needs to inform our product strategy
Define requirements for, and work cross-functionally to implement, new products into Akamai’s Service & Support product catalog
Define and manage the pricing model for your products – both the price points and the pricing structure – to deliver optimal value for our customers
Conduct price-sensitivity and supply-demand analyses to understand how price impacts demand for your products
Prepare and deliver product-level reports on revenue, bookings, upgrades, and churn to guide key business decisions
Education: Bachelor's Degree
Overall Experience: 5+ years
3+ years of Product Management, or closely related function, within a technology company
Excellent written and verbal communication skills with the ability to articulate complex concepts to a broad range of technical and business audiences
Solid understanding of Product Management principles and experience being a key player in the product engineering process
Experience launching and growing a new product in the enterprise technology space
Experience with web and/or media performance technologies
Experience with managed service products
Desire for on-going challenges and interest in continuously learning

Product Manager, Global Services Engineering Resume Examples & Samples

Work closely with the global VMware Professional Services (PS) organization, related field-facing PS support organizations, VMware Engineering/R&D, partners, etc. to understand PS needs for product changes and supporting tools creation. Collect these requirements and consolidate into a product backlog, working directly with stakeholders to maintain backlog and prioritize requests
Translate stakeholder requirements into clearly documented, actionable user stories to be used by the product development team for development. Collaborate with dev. team to ensure use cases and related requirements are well understood, and work with stakeholders to address any questions/barriers to development
Work with other product managers within the VMware Engineering/R&D organization to feed stakeholder requirements into core product roadmap, helping shape the direction of future product releases
Develop and deliver programs and related collateral to launch tools and enable our users
Build relationships with a broad cross-section of the field
Manage license requests for products and tools, and conduct follow-up interviews to identify product strengths and weaknesses
Maintain weekly status dashboards and communications, as well as produce quarterly look-backs to show utilization trends
Product Management experience or related skills/capabilities, with extensive experience in soliciting, analyzing, interpreting, and documenting user feedback
Intimate knowledge of the Professional Services world, preferably from having previously been in a PS role (e.g., Consultant, PS Project Manager, etc). It is imperative that you understand the voice of the field
Background in the high tech industry, with at least 2 years of hands-on experience in systems and datacenter administration
Solid understanding of VMware products, the business challenges they solve, why customers buy them, etc. You do not need to be an architect-level technician, but understanding how our products help customers is essential
Proven analytical skills and strategic thinking. Demonstrated ability to develop creative / non-traditional solutions
Experience working as a part of a global organization, and a willingness to adapt accordingly (i.e., being aware of differing cultures, working across multiple time zones, occasional international travel, etc.)
Excellent written and verbal communications skills. Ability to translate technology features into business benefits. Previous experience interacting with and presenting to C-level executives
77396BR

Product Manager, Global Connected Services Resume Examples & Samples

A minimum of a Bachelor's degree required
Experience in one or more of the following: Business Development, Business Strategy, Product Planning, Product Marketing and Brand Management
Proficient in Microsoft Office, especially PowerPoint and Excel
Results-oriented and self-motivated (Critical)
Experience working with big data
Strong analytical skills and problem-solving skills
Ability to work on cross-functional teams in both leadership and member roles
Extensive knowledge of Microsoft Office, specifically in Excel and PowerPoint

Product Manager Hotel Booking Services Resume Examples & Samples

Bachelor’s Degree in Business Administration or Computer Science preferred, or equivalent education/experience
At least 5 years product management experience
Good analytical & data mining experience
Very good knowledge of Word, Excel, PowerPoint, Visio, MS Access a plus
Actively seeks out solutions to issues taking timely/positive action to resolve

Product Manager, Developer Services Resume Examples & Samples

Develop with product leadership team, the developer platform Product Roadmap in alignment with Business Strategy and goals
Engage with developers and developer-facing organizations, including sales, account management, and customer integration, to understand the developer’s business and technical requirements and use cases
Enhance and improve application development experiences based on usability testing, conversion data, and client feedback
Evolve the current product portfolio in order to drive platform innovation and competitive differentiation to protect and grow revenue
Collaborate with product development engineering and program management organizations to ensure product requirements are translated into working software following the agile process, in a timely manner
Work with Business Operations and Merchant Support teams to develop best in class tools and reporting in support of day to day operations
Create User Stories and document product requirements; develop well-formed features specifications and acceptance criteria
Own and develop clear and concise product collateral in order to document the platform to inform and educate internal stakeholders and clients of its desired behavior e.g. Product Guides, Integration Guides, Release Notes
Quickly resolve customer impacting issues with development teams
Bachelor’s degree in Business Administration, Computer Science, Engineering, or equivalent fields
3-5 years of experience in software and technology product management, including business requirements gathering, use case analysis and user story writing, competitive analysis, value proposition definition, product differentiation, cost/benefit analysis, and product commercialization
Must demonstrate an understanding of e-commerce and the payments industry
Prior experience in developer engagement and developer evangelism is preferred
Experience in designing and launching developer APIs across different developer channels (web, mobile, POS, etc.) using popular development languages a strong plus
Ability to work with internal product development and engineering teams to deliver products on schedule and with good quality
Familiar with agile software development methodology
Strong desire and aptitude to be very hands-on in all stages of a product lifecycle
Strong analytical and problem solving abilities; ability to use hard data and metrics to back up assumptions and evaluate outcomes
Outstanding communication and presentation skills
Proactive sense of urgency and ‘can do’ attitude

Product Manager for Life Time Extension Services Resume Examples & Samples

Lead the development of a LTE strategy
Development of a services and features roadmap
Development of services and features for LTE
Liaison with statutory bodies, customers and various internal stakeholders
Support sales when selling LTE services and features

Investor Services Fintech Product Manager Resume Examples & Samples

Lead the development and execution of the FinTech Strategy for the Investor Services products with a primary initial focus on Custody & Funds Services
Represent Investor Services in industry forums and initiatives, identify business use cases for new technology, and meet with our top clients to keep them abreast of industry FinTech developments and Citi activities
Regularly meet with FinTech firms, industry consultants and market infrastructures to understand to capture industry insights, monitor activities, and determine impacts and or recommend changes to Investor Services business initiatives
Lead research, analysis, executive workshops and provide recommendations on important strategic decisions, e.g. new markets, product opportunities, technological change, etc
Identify innovative technology companies that can be trusted partners for the long term and/or key investment opportunities
Coordinate and align activity across our Product, Operations and Technology groups to establish priorities and execution of transformational initiatives; manage people, projects and workflow across multiple geographies
Drive revenue growth and efficiency improvements through adoption of leading edge technology while enhancing our competitive positioning in the industry
Regularly convene workshops within the business to identify internal use cases utilizing DLT to improve internal processes
Develop and publish thought leadership on our strategy, business opportunities and the impact of strategic efforts to the appropriate stakeholders
Attract and retain talent from the FinTech community that will add value and accelerate the achievement of our business goals

Product Manager Business Account Services Resume Examples & Samples

Planning and development includes managing the product throughout the product lifecycle, gathering and prioritizing product and customer requirements, creating business cases, and working closely with systems development to deliver winning products
Marketing entails working closely with the Marketing department(s), and sometimes with Public Relations, to optimally use channels of communication to market the product. The Product Manager is responsible to ensure that any marketing or communication supports the product’s positioning and the company's overall strategy and goals
Product Management and Business Planning
Contribute to annual strategic and business planning
Ensure product operational material (request forms, manuals, and product-related documents) is up to date and compliant
Assess product demand to help determine key issues and opportunities; recommending specific actions
Gather and maintain a history of competitive pricing, identifying price elasticity and anticipating competitive action
Research market and industry regularly to anticipate changes in customer needs and future directions
Create or refine policies to facilitate the product sales while ensuring risk mitigation
Product Marketing
Assist in the preparation of advertising and promotional materials including advertising campaigns, brochures, statement inserts and messages
Ensure sales materials are current and effective and supplies are adequate
Monitoring and Measuring
Monitor product performance monthly and quarterly against objectives by designing, developing and maintaining reports for key performance indicators (e.g. sales, retention, profitability, revenues, costs, market share)
Contribute to business forecasting
Identify and assess potential cost savings to increase product profitability
Monitor project results and implement changes when needed, tracking lessons learned for future initiatives
Product Management and marketing experience
Excellent business writing and editing skills, including corporate communication and/or marketing material writing

Technical Product Manager, Services Resume Examples & Samples

Absorb and investigate relevant trends, insights, and patterns within the Unity community and our industry at large
Act as a bridge - promoting and maintaining communication and dialogue between our business units and clients to foster alignment on product development
Play a vital role in the ideation, technical development, and launch of innovative products and features
Act as the communication conduit to ensure rich insight from our developer community is visible and shared with our engineering teams
Contribute to product development by collaborating with our engineering, design, and marketing teams
Integrate usability studies, research, community feedback, and market analysis into product requirements to keep our global Unity customers happy
Define and analyze metrics that inform and evaluate the success of our products and features
Play the role of Release Manager providing guidance on tasks, timelines and keeping the teams on schedule

Product Manager, Business Account Services Resume Examples & Samples

Business Accounts management involves influencing all aspects of the product delivery, sales and post-sales to ensure that financial, operations and customer satisfaction goals are met. The Product Manager will be working with representatives from sales, customer service, legal, risk management, marketing, operations and strategic pricing, among others
Analyze and implement pricing strategies to ensure a reasonable rate of return and a sound competitive position
Review/ prepare Circulars, Manuals, Job Aids and any other communication for projects or other business changes
Provide ongoing support to users, sales staff and customers by answering inquiries and assisting with complaints and problem resolution
Ensure that operational and systems problems related to a product are resolved
Maintain lines of communication with delivery network, alliance partners and customers about product needs, competitive opportunities and trends
Research and Market Analysis
Identify potential new products/features/ enhancements/packaging; research and analyze the opportunity
Analyze existing products' features, functions, key performance indicators and competitiveness periodically
Arrange for/oversee market research and surveys when necessary
Product Design and Development
Prepare proposals, financial analytical models and business cases based of sound financial principals and analytics
Execute business plans and the implementation of both new product development and product enhancements;manage initiatives beginning-to-end
Work with diverse departments, external vendors and developers to ensure projects deliverables are on time and on budget
Arrange for production of materials and co-ordinate distribution
Previous work experience with various business segments or in the branch/BSC/CAU environments
Proficient in PowerPoint and presenting to Senior Management
Outstanding analytical skills including working knowledge of finance, economics, accounting and statistics
Attention to detail while maintaining an eye on the “big picture”
Self motivated, efficient, able to take initiative and work independently with minimal direction

Product Manager, Financial Services Resume Examples & Samples

Requisite knowledge and experience developing and launching new financial solutions to market and a clear understanding of the challenges/operational risks faced by Financial Institutions
Proven ability to provide expert Product Management within the financial services industry with respect to development/management of a solution, or set of solutions, including analysis of market insights, developing a product roadmap, establishing and executing upon a launch plan and have directly interfaced with customers, industry experts
Business Development / Product Management experience in the banking industry
Strong understanding of the regulatory and competitive environment that exists within Banking
Strong knowledge base as it relates to information management
5+ years experience in a product management role in a financial services
Experience of working with senior level teams and working in cross functional environments
Track record of working with enterprise sales organizations
Strong analytical, presentation and communication skills
Driven, with a strong sense of urgency
To complete required training within the allotted time frame

Professional Services Technical Product Manager Resume Examples & Samples

Lead, support, and/or participate in use case and/or business case development per technical requirements
Lead the development of a Services Products Reference Architecture within technical domain and maintain; update as needed to stay current
Identify, design, develop, and document capability needs of both the internal services team and services partners to position, implement, and optimize the product suite within technical domain
Develop relationships within ServiceNow, build trust and establish recognition as a thought leader within domain area through publication (Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.)
Build relationships with the partner ecosystem to collaborate, design and develop innovative approaches, capabilities, and superior solutions to customer needs ranging from simple to complex
Support, and/or participate in the delivery of new or updated service offerings and capabilities to customers
Maintain professional certifications/accreditations; continue personal growth, education and relationship development within domain communities (internal and external to ServiceNow)
5+ years of working experience implementing PPM, IT Financial Management and or Application Management solutions (required)
1 to 3 years of experience designing and developing technical offerings (desired)
Highly motivated, driven and passionate about the intersection of technology and business challenges
Dedication and commitment to customer success
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment
Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
Strong people development, including coaching and mentoring for business and technical roles
Ability to learn, understand and maintain knowledge of complex technical solutions
Ability to present technical and/or services business concepts in a comprehensive and concise manner
Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams
Excellent oral, listening and written communication skills, including presentation, facilitation and public speaking skills
Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments
Initiative - Proactive, self-motivated, and self-directed
Domestic and International travel required up to 50%

Product Manager, Intelligence Services Resume Examples & Samples

Collaborate with a global team of intelligence experts to deliver new, market-leading intelligence services
Solve the world’s most complicated security challenges with clients around the globe
Be involved in the fast growing, cyber security space while working for a company that’s the recognized leader in the enterprise security space
Use lean product management and agile practices to incubate new service capabilities
Collaborate with a team in defining and executing our intelligence services strategy
Lead and execute the entire product life cycle, from strategic planning to tactical execution including
Experience with intelligence products and/or services and their real world application within a security operation
Attention to details, proactive self-starter
Ability to deliver initiatives from conception through completion in an iterative way
At least 5 years of experience in product management and/ or product marketing
Experience with security intelligence products and/or services
Must be willing to travel 30% annually, including international travel
At least 8 years of experience in product management and/or product marketing

Product Manager, Services Resume Examples & Samples

Develop and champion a product vision, product strategy and product roadmap in support of corporate goals and objectives
Use customer & market research, customer and user feedback, customer usage and competitive analysis to identify new product opportunities and enhancements
Work with multiple functions to build and evaluate business cases to support product investment decisions
Present and clearly articulate product strategy to company leadership
Own the product discovery process
Define, track and improve key product metrics
Collaborate with the business, user experience and engineering teams during discovery to assess value, usability and feasibility of product features
Specify, prioritize and communicate high level and detailed product specifications using written specifications, business rules, flows and use cases as well as user experience generated deliverables such as prototypes, wireframes and design and copy documents
Manage partner relationships, identifying necessary and/or desirable third-party features; evaluating and selecting vendors, negotiating agreements and contracts, and managing partnership integration
Manage third-party dependencies and secure necessary engagement / resource alignment for the creation of co-developed product features. Product Implementation, Deployment and Support
Engage frequently with engineering and project management during implementation; be available to quickly

Product Manager, Connected Services Resume Examples & Samples

Lead regional development of Global initiatives in the following areas
Machine telematics (CareTrack) IoT/CareTrack 2.X development and implementation
MATRIS
Soft Products Order Management (CareTrack Admin & SOM)
Productivity enhancing software products like MATRIS, load weighing, machine anti-theft, etc
Manage CareTrack Admin
ActiveCare Direct telematics support (Machine Monitoring)
Key account support on CareTrack, and MATRIS related activities
Manage and conduct CareTrack and MATRIS ILT training (Shippensburg and Dealer locations)
Excellent understanding of customer/ dealer needs in regards to telematics
Strategic and analytical skills paired with a strong commercial mind-set
The ability to lead and motivate direct report staff
The ability to work in a global and cross functional organization
A willingness to show initiative and to be held accountable
Team player with a focus on customer service and satisfaction
Effective communication skills, both written and oral, and the ability to interact with all levels of the organization
Proficient in use of personal computer and the following software programs: Excel, Word, PowerPoint, Outlook, FileMaker Pro, VCADS, Prosis
Four-year college degree or equivalent experiance in a relevant field required
Minimum of two to five years of relevant experience in same or related industry
College or technical education with application toward construction equipment industry and experience in maintaining customer satisfaction in a high pace and technical/IT environment

Product Manager, Valuation Services Resume Examples & Samples

Laying out in final finished format (i.e., “ready to print” file format) all text, tables, graphs, and figures in the annual Valuation Handbooks and in the intra-year updates
Coordinating with the publisher to produce the final books; laying out in final finished format all text, tables, graphs, and figures that will be published in marketing materials and future books
Assist in the design of the interfaces for our web products and services to improve the quality of the user experience through design, information presentation, and flow
Assist in designing materials for and look of our cost of capital website and the websites of our publisher and distributors

Product Manager Partner Services Resume Examples & Samples

Strong commercial focus and the ability to assess the true value of your developments
Minimum 5 years of experience working at a web-based company
Experienced with Web Analytics software such as Google Analytics
Able to work well independently and within a team; good communication skills with a ”can do” attitude toward problem solving
Experience with the SCRUM methodology is a plus, but not required
Experience in the travel industry and/or a B2B role is a plus

Product Manager Globalization Services for Mature Resume Examples & Samples

Solid application know-how in Financials and/or HCM
Enthusiasm for taking initiative
Excellent people manager
Long-year experience in localization development
Excellent communication and networking skills
Location in or close to European time zone
More than 5 years professional experience
In-depth knowledge in project management
Profound knowledge about SAP’s solution portfolio
5 years line management experience
Working experience in a multi cultural environment

In-life Product Manager, Managed Services Resume Examples & Samples

Provide a single point of ownership for in-life product management of the Managed Services portfolio
Deliver the in-life portfolio initiatives for the Managed Services portfolio which will underpin our growth, profitability and customer experience aspirations
Hold teams to account for relevant services unit costs, service performance and service development requirements for the Managed Services portfolio
Deliver the in-life portfolio strategy for the Managed Services portfolio
Identify opportunities for new in-life developments and bring these successfully to the market. Accountable for the successful delivery of agreed in-life roadmaps – time, quality & cost
Deliver initiatives to optimise the revenue and/or drive improved profitability from the Managed Services portfolio, working with the proposition teams in the trading units, providing expertise and insight
Develop, propose and achieve support from the trading units for optimal pricing strategy options that maximise revenue and profitability
Delivery of service unit costings, service performance metrics agreed with trading units both in year and over the course of Medium Term Plan
Sets the Managed Services portfolio commercial arrangements and frameworks across BT (including pricing/discount frameworks)
Develop the case for investment (people and/or budget) required to under-pin the agreed in-life portfolio strategy and roadmap. Seeks approval from appropriate stakeholders. Accountable for delivering to budget i.e. capex management for approved cases
Relevant experience in a commercial / product management environment with a track record of commercial and/or technical achievement and unit cost / product performance improvement
Proven track record of product in-life management / withdrawal
Typically degree and post- graduate qualification in a related subject e.g. Business or Marketing
Strong understanding of the commercial propositions in Business ICT markets
Specific experience of the following product areas: Managed Services, ITIL processes, WAN, Networks
Understands portfolio and proposition strategies relevant to Business & Public Sector
Use of competitor and market insight to reshape product and commercial propositions to support business growth and the customer experience
Required to influence and work effectively with peer group (in LOB / across LOBs) in order to drive business opportunities and represent the voice of the customer
Networks with key external parties in order to understand sector trends and strategic opportunities
Excellent business, commercial & supplier/vendor management skills, management of budgets
Capability to innovate and ‘think out of the box’ to deliver products and solutions which meet customer requirements
Good E2E process / capability / delivery understanding

Digital Products & Services Execution Product Manager Resume Examples & Samples

Partner with our product managers, sales, trading and technology/operations colleagues in defining the vision and approach for our single dealer platform’s strategic priorities
Develop the product roadmap & partner with technology to drive and manage product delivery across multiple teams within agreed timelines
Provide regular updates/reports to key stakeholders communicating progress and define key metrics and success criteria
Drive actionable and implementable strategies that produce client value and meet agreed requirements
Gain partner buy in by developing consensus around gaps, strategies and plans while ensuring user experience is at the forefront of all decisions
Quick learner with strong attention to detail
Good understanding of Technology

Product Manager, Managed Services Resume Examples & Samples

Work closely with a cross-functional team, which includes product marketing, sales, service and support, operations, integration services, customer care, and billing, to build a scalable delivery model
Minimum 8 years of experience with a Bachelor's degree
Situational fluency, ability to influence and motivate others, and perseverance to handle challenging business situations

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