Night Porter Resume Samples
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Night Porter Resume Samples
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SG
S Grimes
Sigurd
Grimes
46972 William Field
San Francisco
CA
+1 (555) 379 2048
46972 William Field
San Francisco
CA
Phone
p
+1 (555) 379 2048
Experience
Experience
San Francisco, CA
Night Porter
San Francisco, CA
Parker, Marks and Douglas
San Francisco, CA
Night Porter
- You’ll work well in your own company
- To update change over book with relevant information for next supervisor/manager
- Provide support to the Concierge desk
- Be the first point of contact when checking in late arrivals and walk-ins
- Welcome Guests on arrival and assist them during their stay
- Assist guests with luggage, using correct lifting and carrying procedures if there is no doorman
- Provides a warm and personal welcome for guests, applying the All Season Hospitality (Savoir-Recevoir) policy
Philadelphia, PA
Casual Night Porter
Philadelphia, PA
O'Hara, Medhurst and Sanford
Philadelphia, PA
Casual Night Porter
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Competent level of IT Proficiency
- Eligibility to work in New Zealand
- Flexibility to respond to a variety of different work situations
- Manage Guest luggage
- Assist guests regarding hotel facilities in an informative and helpful way
present
San Francisco, CA
Night Porter / Night Audit
San Francisco, CA
Koepp LLC
present
San Francisco, CA
Night Porter / Night Audit
present
- Provides a warm and personalised welcome to guests
- Handles any guest complaints and/or remarks
- Conveys the hotel image
- Assisting Guests with their requests and provide excellent customer service
- Manage guest luggage
- Cleaning public areas, and regular security checks supporting the reception night manager
- Assist with hotel doors and with preparation of groups into the hotel
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Georgia Southern University
Bachelor’s Degree
Skills
Skills
- Good listening skills and ability to anticipate
- Impeccable personal presentation with good communication skills
- Knowledge of the local area
- Ability to work on your own and as part of a team
- Competent level of IT Proficiency
- Serving drinks from the bar and basic room service
- Competent level of IT proficiency
- Good communication skills
- Ability to work under pressure
- Ability to work on their own or in teams
7 Night Porter resume templates
Read our complete resume writing guides
1
Night Porter Resume Examples & Samples
- Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
- Ensure the timely and efficient transfer of luggage to and from the guest’s room
- To ensure the guest is familiar with their room upon arrival ie. temperature control
- Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Concierge and Night Manager
- Follow department policies, procedures and service standards, including all safety policies
- Be aware of special promotions in order to increase in-house sales and revenue
- Assist guests with luggage, using correct lifting and carrying procedures if there is no doorman
- Ensure that all front and back of house areas are kept in a clean and safe manner
- Ensure that concierge desk is clean and well stacked at all times
- Be aware of daily agenda and any V.I.P. arrivals
- To stay in lobby and oversee doormen carrying out their tasks
- To update change over book with relevant information for next supervisor/manager
- Ensure the security of guest luggage, keys etc
- Excellent communication skills and a professional presentation
2
Relief Night Manager / Night Porter Resume Examples & Samples
- Cover the reception desk during the hours of 10.30pm and 7.00am including check in and check out, phones, etc
- Cross check and balance work completed during the day for all outlets on a shift basis. Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis
- Asses and review guest satisfaction via internal survey and social media
- Observe liquor and food safety regulations. Ensure compliance with occupational Health and Safety regulations
- Supervising bar activities after 10pm
- Collate and print international newspapers
- Control after-hours access to the property
- Attending to all incoming calls in a professional and polite manner
- Welcoming and farewell all guests
- Assisting guests with queries on places of interest, directions, dining options, transport, weather, etc
- Parking and retrieve guest cars as part of the property's valet service
- Delivering newspapers
- Taking, preparing, collecting and delivering Room Service orders
- Cleaning the hotel public and back of house areas
- Maintaining strict security procedures to ensure guest confidentiality and safety
- Basic hotel maintenance requests
3
Night Porter Resume Examples & Samples
- Ensuring that all kitchen and back of house areas are kept clean and all equipment within the kitchen area is cleaned in accordance with the cleaning schedule
- Ensure that ovens are cleaned on a regular basis
- Report any maintenance and, or, hazard issues to the supervisor on duty
- Carry out any other reasonable task set by the Hotel's Management
- Previous kitchen portering experience in similar role
4
Night Porter Resume Examples & Samples
- Setting up conference rooms to Hilton standards
- Bar services over night
- Room service food orders from the 24hr menu including breakfast orders up until 07:00
- Security floor walks
- Collect breakfast cards, room service trays from all floors during the night ready for the next day
- Deliver express check out bill and newspapers to guest rooms
- Basic reception duty’s including checking in and out guests, answering overnight phone calls
- General cleaning of reception and front of house areas
- Helping the Night manager and assistant Night manager with any other reasonable tasks
5
Night Porter Resume Examples & Samples
- Setting of C&E areas as required, lifting and handling
- Carry out general cleaning as directed to include sweeping, mopping up, , and emptying of rubbish bins and boxes ensuring placement in the correct containers
- Ensuring that all front of house and back of house areas are kept clean and ready for guests/team members the following day
6
Night Auditor / Night Porter Resume Examples & Samples
- Review of all end of day revenues against logged reports/receipts
- Edit all reports to ensure accuracy
- Investigate any anomalies found between daily reports and revenues
- Coach the Night Managers in ensuring the accurate completion of systems, processes, and procedures
- Pride in ensuring the accuracy of work and actively encourages the same standard fromTeam Members
- Computer literate, with intermediate to advanced knowledge of Microsoft Excel
- Understanding of the responsibilities of other areas within the Finance Department
7
Casual Night Porter Resume Examples & Samples
- Assist Guests with luggage and other requests, as necessary
- Deliver guest mail, newspapers and express check out bills to rooms
- Collect room service/ breakfast cards
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Competent level of IT Proficiency
8
Night Porter Resume Examples & Samples
- Carry out general cleaning duties of public and back areas of the hotel
- Taking orders and preparing room service from the 24hr menu
- Serving drinks to guests during the night if required
- Assisting guests at check in/out with any special requests and helping with luggage
9
Night Porter Resume Examples & Samples
- Previous experience working within a Hotel Reception or similar environment preferred
- Pro-active and reliable
- Able to work alone and within a team
10
Night Auditor / Night Porter day Resume Examples & Samples
- Word
- Fidélio
- FOLS
11
Night Porter Resume Examples & Samples
- Have an excellent attention to detail
- Have an exceptional personal presentation
- Have excellent written and spoken English skills
- Knowledge of Queenstown and the surrounding areas is an advantage
- Be able to exceed customer expectations
- Calm and warm personality
- Enjoy welcoming and conversing with guests
- Be keen to help out with any duties as required
- Have a minimum of 6 months experience in a front line customer service role
- Have experienced working nights and/or a commercial cleaning stablishment
- Previous experience working with Opera or similar PMS is desirable
- Assist with hotel doors and with preparation of groups into the hotel
- Cleaning duties
- Assist with maintenance tasks as needed
- Deliver bags to rooms
- Helping out with taking and preparing room service orders and in the mornings assisting our breakfast team (if required)
- Assist the Night Manager on duty with any reasonable requests
12
Night Porter Resume Examples & Samples
- Welcome Guests on arrival and assist with their luggage
- Park Guests’ cars on the hotel premises
- Provide a driving service to Guests, as required
- Maintain clean and safety hotel vehicles
- Stay current on all hotel services as well as VIP requirements and special events
- Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
- Comply with all hotel security, fire regulations and Health & Safety legislation
- Previous driving experience preferably in the hotel, leisure or retail sector
- Impeccable personal presentation with good communication skills
- Possession of a clean driving licence/record
13
Night Porter Resume Examples & Samples
- Manage guest luggage
- Receive and deliver mail, messages & newspapers
- Support other hotel departments when required
- Deliver overnight room service meals
- Deliver amenities to rooms as requested by guests (pillows, toothbrushes etc)
- Current NSW Responsible Service of Alcohol card
- Full Manual NSW driving license
- A competitive industry wage and generous annual leave benefits
14
Night Porter Resume Examples & Samples
- Meetings and events setting up of function rooms
- Carry out general cleaning as directed to include bar and lounge areas,back of reception and emptying of rubbish bins
- Security floor walks 2 per night making sure hotel is locked down over night, collect breakfast cards, room service trays
- Deliver express check out bills, newspapers and room service breakfasts before 07:00
- Bar service and food orders with in the over night menu
15
Night Porter Resume Examples & Samples
- Ensure that Manager on duty are kept fully aware of any relevant feedback from either the customers or other departments
- Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
- Maintain public areas and all equipment in immaculate condition
16
Night Porter Resume Examples & Samples
- Previous reception or porter experience working at night in a similar luxury environment
- A clean EU/UK full driving licence which has been held for a minimum of 2 years with no accidents or insurance claims in the past 3 years
- Have a high standard of personal presentation
- Be someone who wants to learn and develop
17
Night Porter Resume Examples & Samples
- See life inside a busy hotel
- Enjoy one of the best night jobs available
- Benefit from a competitive salary and great discounts including 15% off in all Fuller's pubs!
- You’ll have an engaging, friendly nature
- You should have a good understanding of Health and Safety
- You’ll have excellent spoken English
- You’ll work well in your own company
18
Night Porter Resume Examples & Samples
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay
- 33% off in ALL our businesses for you and up to 5 friends
- Tailored industry training
- Pension
- Option to opt in for some of our share schemes (e.g. Free Shares Plan)
- Shopping discounts with many UK leading retailers
- Discounts on shoes for work
- Flexible shifts
- Up to 28 days holiday
- Chance to earn extra money with our Referral Scheme
19
Night Porter Resume Examples & Samples
- Ensure orderliness and safety guidelines around the lobby and front door areas
- Nigh time room service preparing the food and delivering
- Check in and checking out guests
- Driving (Full UK driving license essential
- And other desk oriented jobs directed by Night supervisory team/Management team
- Previous experience working in Concierge in a hotel environment
20
Night Porter Resume Examples & Samples
- Public Area cleaning
- Welcome and farewell all guests
- Transfer, storage and handling of guest luggage and property including Tour Group’s
- Prepare late night menu
- Eligibility to work in New Zealand
- NZ Full Drivers License
21
Night Porter Resume Examples & Samples
- Welcome guests who arrive late and take care of them
- Contribute to guest satisfaction by providing a high standard of service in line with norms and procedures
- Be responsible for the hotel once the daytime managers are off duty
- Ensure the safety of property and people
- Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
- Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
- Set up for breakfast and ensure the pub looks beautiful for the morning
22
Night Auditor / Night Porter Resume Examples & Samples
- Experience with Opera PMS systems
- Previous supervisory / management experience in a similar role
- A Current General Manager Liquor License or able to obtain
- Current NZ visa
23
Night Porter Resume Examples & Samples
- The first point of contact for the students, on hand to assist whenever you can
- Patrolling the sites and looking out for hazards to keep the properties secure and the students safe
- Faced with some challenging situations so quick problem-solving and a calm head are a must
- Responding to emergencies, liaising with our 24-hour emergency contact centre and the emergency services when necessary
- Regular shifts with guaranteed hours each week
- We`ve earned an award for "Investors in People - Gold", so you`ll be working for an employer who really cares about you and your career
- Take time to relax with 25 days` holiday
- An annual bonus to reward you for all your hard work
- And most importantly, you`ll be working within a fun, passionate and vibrant team
24
Night Porter / Night Audit Resume Examples & Samples
- Has the maturity and confidence to problem solve and make decisions without supervision
- Proves to have an excellent attention to detail
- Possess a warm and friendly personality
- Displays an exceptional personal presentation
- Has strong cash handling skills
- Is proficient in both written and spoken English language
- Can demonstrate an ability to exceed customer expectations
- Has excellent time management skills
- Is able to work under pressure
- Is experienced working with OPERA
- Holds a GM Certificate or is eligible to hold one
- Is physically fit to carry heavy bags (20+ kg)
- Enjoys welcoming and conversing with guests
- Is keen to help out with any duties as required
25
Night Auditor / Night Porter Resume Examples & Samples
- Cover the Reception desk during the hours of 11.00pm and 7.30am including check in and check out, phones etc
- Cross check and balance work completed during the day for all outlets on a shift basis
- Ensure accurate charges for room revenues on a daily basis
- Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis
- Prepare daily flash report and distribute
- Take room service orders as required
- Control after-hours access to the property and maintaining strict security procedures to ensure guest confidentiality and safety
- Chief Warden of the hotel in emergency situations
- Supervise night cleaner and night concierge
- Assisting guests with queries on places of interest, directions, dining options, transport, weather etc
- Transferring, storage and handling of guest luggage and property
- Parking and retrieving guest cars as part of the property's valet service
- Cleaning of public and back of house areas as required
26
Night Porter Resume Examples & Samples
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
27
Night Porter Resume Examples & Samples
- Serve Drinks in the bar & Rooms Service orders
- Assist the Night Manager with Night Audit process
- More than 250 properties in countries throughout the worldMore than 230 million cookies have been served, and still baking!Hotel chain continues to grow rapidlyFeatures the signature Sweet Dreams™ Sleep Experience
28
Night Porter Resume Examples & Samples
- Previous experience working within a hotel / driving position
- Experience of night shift
- Skills and Knowledge
- Standards driven
