Manager, Strategic Operations Resume Samples

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G Cartwright

Gabrielle

Cartwright

4201 Anna River

Phoenix

+1 (555) 782 5199

4201 Anna River

Phoenix

Phone

p +1 (555) 782 5199

Experience Experience

Los Angeles, CA

Manager Strategic Operations

Los Angeles, CA

Nicolas, O'Hara and Harris

Los Angeles, CA

Manager Strategic Operations

Collaborate with senior leaders to align goals, metrics, and improvement plans for strategic domains and performance dimensions that are linked and cascaded throughout the organization
Develop new capabilities from concept to reality by evaluating competing solutions, sizing economic tradeoffs, and collaborating with operations team on ease of execution
Utilizes project management and change management methodologies to perform related tasks, including but not limited to the development and utilization of: Data Analysis, Business Cases / Return on Investment Analysis, Charters, Project Work Plans, Status Updates, Communications & Change Management Strategy, Process Mapping, Operating Models, Policies / Procedures, Performance Metrics / Monitors, Training & Quality Assurance Strategy, etc
Facilitate rapid performance improvement events utilizing lean methodologies to evaluate the current state, develop the future state and in identifying & building consensus for facilitation of system and process standardization, utilization of best practices, work integration, change management, issue resolution, metric development and performance measurement
Leverages internal resources (Optum360 and Patient Access staff) and external resources (client staff and vendor consultants) to successfully carry out assigned activities. Provides managerial guidance to assigned analytical and consulting resources within department to act as an internal consulting group for Optum 360 leadership on performance issues spanning across multiple facilities and functional areas
Facilitate the collaboration of cross functional team to utilize customer and patient centered design and lean methodologies to develop and implement cross organizational improvements to more consistently achieve higher levels of performance and drive innovation
Identifies opportunities to standardize people / processes and technologies, as well as leverage systems, processes, or other vehicles to lower cost while maintaining or improving customer service

Dallas, TX

Manager, Strategic Operations

Dallas, TX

Stamm-Lehner

Dallas, TX

Manager, Strategic Operations

Develop and manage reporting mechanisms to review the business and monitor progress against key performance metrics
Assist with the design, implementation, and management of systems, processes, and data related to international television distribution
Establishing a main internal “marketing” site for all our product/services and developer services
Process improvements to increase performance, add efficiency and reduce cost
Draw conclusion from data to develop and manage primary research studies
Conduct and provide compliance testing of all operational and administrative processes
Innovate and develop new methods and ways to present and communicate strategic plans

present

San Francisco, CA

Senior Manager Facility Services Strategic Operations Facility Services

San Francisco, CA

Bosco and Sons

present

San Francisco, CA

Senior Manager Facility Services Strategic Operations Facility Services

present

Advanced knowledge of HR processes and policies regarding discipline, performance evaluation, development planning, EEOC, etc
Makes decisions entrusted upon the Senior Manager of Strategic Operations for the purpose of ensuring cultural, procedural, customer, and financial outcomes
Advanced knowledge of supplier management principles
Manages talent through the direction of the activities of Facility Services associates
Knowledge of maintenance management services systems
Knowledge of retail store operations
Strong knowledge of retail maintenance (equipment, building refrigeration systems, etc.)

Education Education

Bachelor’s Degree in Business

Florida International University

Bachelor’s Degree in Business

Skills Skills

Excellent working knowledge of bank structure and protocols
Strong problem solving skills, and attention to detail
Excellent time management skills and ability to work under tight deadlines
Strong communication (oral, written)
Strong relationship management and relationship building skills
Comfortable working closely and facilitating with senior executives
Ability to manage multiple priorities
Ability to navigate a matrix organization
Ability to manage ambiguity
Ability to understand key strategic and business concepts and translate into effctive methods of communication

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Project Manager Strategic Operations Resume Examples & Samples

Support and delivery of cross-functional, strategic, high profile ISM projects and initiatives with a structured project management process
Assist, manage and/or lead projects to successful execution
Support executive prioritization of team efforts to enable timely business decisions and manage execution risk
Maintain enthusiasm, energy and focus in a variety of circumstances
Translate purpose and vision into clear goals for the team
Define the scope of the project in collaboration with project stakeholders
Create a detailed work plan that identifies and sequences activities needed to successfully complete the project
Determine the resources required to complete the project
Develop a schedule for project completion that effectively allocates the resources to the activities
Determine the objectives and measures upon which the project will be evaluated at its completion
Execute the project according to the project plan
Delegate and empower others and remove obstacles
Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project
Prioritize project risks and issues and drive to resolution
Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project
Communicate project status, tailoring the message to the audience from executives to team members
Create reports and presentations using a variety of office productivity tools
Coordinate the release of the project to ensure smooth delivery, while maintaining stability with the current environment
Evaluate the outcomes of the project as established during the planning phase

Manager, Strategic Operations Resume Examples & Samples

Establishing a main internal “marketing” site for all our product/services and developer services
Technology events such as 1-2 day summits with deeper dives in various technology areas
All-hands events
Tech-talks
Central technology and sub-group newsletters
Onboarding boot-camp for new technology team members
Outreach, sharing and evangelization with broader TWDC technology community
Overall Technology communication strategy
Organizational planning
Strategic evaluations (cost, product, etc)
Process improvements to increase performance, add efficiency and reduce cost
Financial lifecycle (budget, Strat, AOP, 5YP)
Overall Technology Product roadmap
Internal client meetings, reviews, relationships
6+ years experience in a management role (product manager, project manager, program manager, larger group manager, strategic manager, etc)
4+ years experience in a technology role or working in a technology organization
Strong technology passion and knowledge with the ability to work with technology teams to create a program that are relevant, educational and engaging for them
Superb organization, detail-orientation, and project management skills; can effectively prioritize and balance short and long-term work-streams
Ability to quickly interpret and synthesize data and information from multiple sources to develop insights and recommendations
Highly effective oral and written communications skills, with ability to develop beneficial relationships and networks in order to achieve results
Strong leadership - drives and initiates projects with minimal direction and feels comfortable managing up and across to drive progress
Experience working at the enterprise level in technology; experience in internal client services capacity preferred
People-person; strong interpersonal skills
Strong presentation skills; experience with Keynote, PowerPoint and internal collaboration sites (e.g. using platforms like Confluence, Wordpress, etc)
Bachelors degree; MBA preferred

Manager, Strategic Operations Resume Examples & Samples

Ensure efficient co-ordination of various leadership committees (Executive Committee and Performance Committee) and BMO’s annual strategic management process
Co-ordinate OSM’s interactions with Boards of Directors
Contribute to management tools for communicating about OSM and enterprise initiatives
Ensure the timely and efficient management of OSM operational activities (i.e., compliance, governance, audit, etc.)
Ensure efficient coordination of leadership committee meetings (Executive Committee and Performance Committee) and annual strategic management process
Develop and then maintain 12-month rolling leadership committee meeting schedule as well as calendar for the annual strategic management process; coordinate individual meeting logistics and distribution of meeting materials
Function as administrator for Executive Portal, posting agendas, briefing materials, minutes and follow-up log as appropriate and ensure overall record of materials is accurate and up-to-date
Work with presenters to ensure briefing materials align with committee document standards to enable effective committee discussions
Coordinate meeting logistics and presenters’ attendance and confirm any changes in time
Develop and carry out processes for membership management, ensuring appropriate membership distribution lists and communication protocols are in place for Executive Committee and Performance Committee (specifically with regards to access to the Executive Portal)
Maintain leadership committee actions and decisions database
Coordinate briefing material distribution and logistics for strategic management process meetings with senior leadership
Establish and manage working relationships with key contacts within business groups and other corporate functions
On a monthly basis, write/compile content for CEO updates at BMO Board of Directors meetings (i.e., President’s Update)
Working with BMO’s Corporate Secretary, co-ordinate timing of enterprise and group strategy presentations to BMO Board of Directors, and in collaboration with the Strategy Group, co-ordinate appropriate delivery of meeting materials
Coordinate logistical preparations for the Boards of Directors’ annual offsite strategy sessions
Contribute to management tools for communication on OSM and enterprise priorities
Assist with co-ordination and authoring of cross-group requests
Assist Head of Strategy with communication, information, analysis requests
Ensure the timely and efficient management of OSM’s operational activities (i.e., compliance, governance, audit, etc.)
Excellent working knowledge of bank structure and protocols
Business acumen or business designation or working toward business designation an asset
Strong communication (oral, written)
Strong problem solving skills, and attention to detail
Strong relationship management and relationship building skills
Excellent time management skills and ability to work under tight deadlines
Respect for highly confidential information, discretion
Ability to manage ambiguity
Strong team orientation a must

Global Strategic Operations Systems Project Manager Resume Examples & Samples

Serve as project manager for all GSO systems projects including software implementations, upgrades, enhancements, and or special projects
Work closely with the GSO Systems Manager, GSO System Administrator, CRS functions, GFTS, and project stakeholders to develop technical and functional requirements, RFPs, system builds, project implementation plans, and close out documents
Coordinate the efforts and deliveries of internal and external resources in accordance with established project plan, system build/ functional requirements, and Statements of Work/ contracts
Manage GSO systems projects including requirements gathering, defining scope of work, RFP/ bid preparation and coordination, task and delivery sequencing, and resource and effort management
Monitor and report project risks, issues, and progress to project team, stakeholders, and sponsors
Coordinate project technical and hardware requirements, data integrations, and issue resolution with GFTS in partnership with System Administrator
Partner with internal and external resources to develop change requests
Develop and execute project close out process in accordance with PM best practices and Citi/ CRS policies
Document final system builds and new or modified GSO processes
Partner with GSO Communications team to develop public facing communications on project goals, progress, impact, training, and or process changes
3+ years of “hands-on” project management experience with corporate real estate or information management projects
PMP or alternative certification desired but not required
Experience with implementing and or maintaining CAFM or IWMS systems and databases integrations a plus training
Experience with data visualization, Revit, Archibus, AutoCAD, and or IWMS software a plus
3+ Years business management skills
3+ Years’ experience and highly proficient with Microsoft Office (Excel, Word, PPT)
Self-starter/motivator with high work ethic
Aptitude to handle multiple tasks and changing priorities
Results-oriented professional requiring minimal supervision
Strong communication skills and be able to work well in an team environment
Independent thinker-has to be able to challenge, always looking skeptically, has to be the check and balance person
Quickly grasp and master new requirements and related knowledge
Ability to work with technical staff and multiple projects at any given time and deliver

Strategic Business Operations Manager Resume Examples & Samples

Oversee and manage all vendor relationships for Loan Protector. This includes
Work with Quality Audit / Quality Control team to review findings with the vendor to ensure that these are corrected
Complete vendor scorecard to ensure they are achieving the stated and agreed upon service level agreements
Spearhead process when selecting potential new vendors including preparing and reviewing RFP responses, completing cost / benefit analysis, and recommending the vendor to use
Tracking vendor contracts to ensure they are performing the work in the Statement of Work and potential expiring contracts to avoid automatic renewals
Work with Product Management, Risk Management, Training and Operations (Escrow / Document Processing, Customer Service, EasyNOR / EasyPlace) to ensure we provide support where needed and communicate findings to each respective teams
Work with CEO, COO, Producers, Product Management, and Operations to monitor client contract expiration dates and any auto renewals. For new clients, ensure final Master Services Agreement (MSA) and Statement of Work (SOW) are signed by all parties

Strategic Operations & Capacity Planning Manager Resume Examples & Samples

Manufacturing and Distribution Capacity Emphasis – Gain understanding, quantify availabilities, and prepare regular plans to optimize SLD’s utilization of internal, domestic, and overseas capacities. Develop, clarify, and communicate service level commitments to business unit owners prior to day-to-day operational execution
Sales & Operations Planning – Orchestrate annual and on-going (monthly) operational & sales fulfilment planning whereby forecasted demand (sales) is layered against available supply (capacity). Lead monthly league sales manager and business unit owner demand reviews to gain insight on forecasted volumes and develop capacity plans and business commitments. Regularly playback performances against plan and motivate action plans for improvement
Non-Workable Orders – Develop and manage a system to gain regular visibility to ‘non-workable’ order demand. Establish reliable means to predict when inventory and art dependencies will be resolved, and plan in advance for peaks and valleys in capacity demands. Assess impact of other holds (Commits, WIP, Credit, QC, etc.) and devise action plan where appropriate
Data Ownership – Ensure all data gathered to drive Strategic Operations & Capacity Planning decisions is accurate, timely, relevant, and attained in the most efficient manner. Convert and present data into meaningful formats that are both user-friendly and impactful for driving decisions. Manage data procurement processes and associates as required. Work with IT regularly to develop/improve tools to gather data, improving our efficiency and the accuracy/impact of data
Sales, Go-to-market, and Operational strategy meeting leadership – Organize, conduct, and lead monthly demand review and capacity planning meetings with sales, GTM, and ops leaders. Participate in the decision making process
Business Process Ownership – Assist in business process ownership (BPO) role as it relates to software tools, ERP modules or otherwise, owned by SLD that support our functions of mid-term and longer range demand and capacity planning. Define requirements and drive system enhancements as needed to support effective business planning
Lead Time Awareness – Implement dependable operational structure to create, communicate, and execute credible lead time commitments. Establish protocol and rules for in-house capacity utilization versus contractors. Explore potential for pro-active communications and/or transparency to sales associates when orders are sent to contractors
Sales Partnership - Assume ‘sounding board’ role for Sales with regards to committing to customer order/program fulfillment given capacity options and availabilities. Use liaison relationship to gain Sales understanding and support for business decisions made. Bridge Indy functions to Canton functions where appropriate
Licensed sports apparel business knowledge
Desire to initiate and lead change
Confident, persuasive, diplomatic, credible communication skills
Analytical acumen and financial accounting knowledge
Ability to gather and present relevant data to various levels of employees
Willingness to dedicate hours as needed to fulfill all deliverables

Manager, Gscc Strategic Operations Resume Examples & Samples

A minimum of 7 years of operational security experience in a supervisory capacity with oversight of systems and processes, planning, research and analysis, report preparation, field and incident management
Experience with strategic intelligence, planning and in depth knowledge and application of threat vulnerability assessments and risk mitigation
Experience managing projects and overseeing budget, allocation of resources, goal development and timeline management. Experience in providing leadership, oversight and evaluation of direct report employees and indirect reporting personnel
Excellent personal communication and diplomacy skills
Exceptional computer, social media and presentation skills

Senior VP-global Strategic Operations Systems Business Manager Resume Examples & Samples

Architecture (MIS Plan) – identifies deficiencies with the current technology and develops a pragmatic plan for a consistent architecture and functionality throughout the organization while focusing on opportunities for enhancement
Provide outstanding leadership and represent CRS best interests when liaising with our technology and business partners
Identify, develop and implement technology platforms and processes that will enhance the accessibility and reliability of CRS data
Manage team of IT professionals (4-6 Directs plus external vendors) to develop, implement and maintain the multiple systems that support CRS global
Maintain high level of data quality by applying global standards, clarity of information, functionality of systems and effective data management in concert with regional colleagues
Liaise closely and communicate effectively with appropriate CRS senior management , regional colleagues, technology providers and business partners
Develop and implement policies & controls around CRS systems
Improving Problem Management and Stability within environments
Oversee the successful execution of systems integration and roll-outs of new technology platforms
Develop mutually beneficial working relationships with customers
Look at opportunities to apply best practices from our CSC platforms in Manila, Budapest, Tampa & Costa Rica to enhance current processes and maintain data quality while reducing costs
Partner with Finance, APS, Compliance and Controllers to develop, implement and maintain S&O systems, processes and procedures for real estate space charging for the firm
Partner with other teams to gather, monitor and report key S&O information
Superior problem solving skills
High work standards and high bandwidth for work
Experience in managing technical staff
Strong communication (verbal and written), organizational and presentation skills
Knowledge of Archibus, AutoCad, MS Project, Revit, SharePoint, Crystal Reports, Manhattan Software and system administration best practices
Knowledgeable in investment banking and trading environments
Strong management experience with the ability to prioritize, multi-task and able to work in a fast-paced collaborative team environment
Excellent presentation, verbal and written communication skills Qualifications

Manager, Strategic Operations Resume Examples & Samples

Streamline the contract entry approach to support cross-media licensing
Assist with the design, implementation, and management of systems, processes, and data related to international television distribution
Drive organizational strategy through improved analysis methodologies
Lead cross-functional project teams to help identify critical priorities and recommendations for assigned territories
Drive the collection of new data and the refinement of existing data sources
Coordinate training delivery to sales, sales management, and sales support personnel in the sales organization supported
Monitor the accuracy and efficient distribution of sales reports
Build and analyze dashboards and reports
Conduct and provide compliance testing of all operational and administrative processes
Understand ecosystems, user behaviors and long-term trends, including development of the three-year strategic plan and annual business review
Bachelor’s degree. MBA a plus
Prior experience in Television Distribution or corporate setting
Experience managing direct reports and/or project management over a team
Strong business judgment and problem-solving skills
Strong written and verbal communication skills with internal and external contacts
Demonstrated proficiency managing analytically rigorous initiative
High quantitative reasoning skills a plus
Detailed oriented and able to efficiently manage multiple tasks
Ability to take direction while adhering to established business protocol
Experience with implementing or maintaining planning / forecasting systems and processes
Passion for film or familiarity with the film business / media / entertainment
High proficiency with the Microsoft suite (Excel / Powerpoint / Outlook / Word, etc)
Experience with cloud based planning technology a plus (Salesforce)
Experience with database / reporting environments (Microstrategy)

Manager, Strategic Gscc Operations Resume Examples & Samples

Experience with strategic intelligence planning and in depth knowledge and application of threat vulnerability assessments and planning
Experience with the identification of software and hardware solutions, design selection, vendor evaluation and implementation of multiple security platforms
Experience in providing leadership, oversight and evaluation of direct report employees and indirect reporting personnel
“Can do” attitude
Ability to be flexible and adapt to meet challenges in support of TWDC’s global responsibilities
Ability to problem solve effectively and independently with minimal supervision
Ability to work with others effectively in a diverse environment blending both technical and non-technical customers and partners
Possess organizational and leadership skills to provide both vision and effective program management of a variety of projects to ensure the delivery of a world-class communications environment in support of TWDC

Senior Manager, Strategic Operations Resume Examples & Samples

Align with cross-functional teams and senior leaders to develop full understanding of strategy, SBP and key projects. Work closely with Business Strategy and Operations team to input and align on strategic direction
Break down complex topics and key points into simple, impactful and effective communications
Work closely with senior management and to craft and align on communications, messaging
Present (when required)
Provide input into strategy, SBP process and key projects
Strong presentation skills and speaking experience
Bachelor’s degree in Business Administration or Communications

Strategic Operations & Process Manager Resume Examples & Samples

Manage 500+ Molds in EMEA (supporting 10 EMEA manufacturing plants) located at 32 Material Suppliers who are utilizing Molds from 66 different Mold Makers
End-to-end budget planning and budget spend ownership for Mold Capital and Expenses for EMEA supporting new Mold investments, Maintenance, Refurbishment, Capacity Molds, Spare Parts
Ongoing review of Mold Portfolio and determination / management of required actions
Project alignment with other key functions such as the Materials Supplier Management Team and Global Packaging ensuring smooth and timely execution of Mold related projects
Determine the strategies, methods and requirements for Mold Assessments in close alignment with Global Packaging and the COE Packaging Make
Actively drive deployment of the relevant contracting terms for Molds / Assets ensuring full legal coverage and clear responsibilities for any molds where IP or the asset are owned by J&J
Assessment of further application & deployment opportunities for 3D Printing
Drive and oversee the Supplier Management Process through the deployment and ongoing management of the ERICA tool, ensuring the technical solution fully supports business requirements
Develop a meaningful Knowledge Management Approach building on the application already developed. It is required to design the structure and develop a process to manage the Knowledge Management platform on continuous basis
Ensure the agreed Contract Management approach is fully deployed across the Teams, make improvements as required and uncover any contractual compliance gaps
Continuously challenge existing processes and tools, ensuring they add or drive value
Commercial or technical education (BA/MA in Operations, Engineering, Purchasing...)
Significant experience in Manufacturing, Supply Chain, Strategic Sourcing and/or Purchasing is required
Experience in an international and cross-functional / matrix environment is required
Experience working on Packaging Category / Molds is preferred
Knowledge of general manufacturing principles and practices
Self-starter with high integrity and ethical behavior
Strategic thinking and big picture orientation with attention to details
Partnership, collaboration and teamwork skills
Fluent in English, writing, reading, speaking and listening
Connects easily with Stakeholders, Peers and other cross-functional Team Members
Strong communication skills being able to ‘lead without authority&#8217
Strong skills dealing with Systems, Processes & Data
Quick learner, can easily adapt to changes and new requirements

Manager Strategic Operations Resume Examples & Samples

Lead strategic projects including hypothesis development, research, insight generation, and business recommendations
Develop new capabilities from concept to reality by evaluating competing solutions, sizing economic tradeoffs, and collaborating with operations team on ease of execution
Work with external providers (hospitals, nephrologists, PCPs, etc.) to design integrated care systems for pre-dialysis and dialysis patients
Develop pilots to test new programs, products and/or initiatives
Collaborate with product development and model of care innovation teams across the company
Work with external vendors (med device, tech., etc.) to develop new capabilities (might be via acquisition, partnership, or white-labeling approach)
Summarize and present findings and business-driven solutions
Bachelor's degree in related area (Business, engineering, other); MBA a plus but not required
Minimum of three (3) years' experience in healthcare or operational/business setting demonstrating strong analytical skills required; related operational and/or consulting experience preferred
Relevant experience in healthcare strongly preferred but not required (in particular, experience working for or with healthcare providers)
Strong conceptual, analytical and strategic skills
Track record of successful program management and process innovation
Influencing skills; ability to quickly build credibility and gain the confidence of individuals at all levels
Ability to balance strategic goals and execution capabilities to deliver results
Versatile problem-solving and decision-making skills
Ability to effectively handle and drive multiple projects
Ambitious, innovative, and pro-active with strong team leadership skills
Keen understanding of healthcare markets
Strong business and financial acumen with a sense of shareholder responsibility
Strong capacity to communicate - verbally and in writing, including strong presentation skills
Limited travel required (~10-20%)

Strategic Account & Operations Manager Resume Examples & Samples

When assisting with proposals, ensures cost sheet accuracy before initial presentation
Strategize, analyze, forecast, implement and manage financial and operational measures to track results and ensure operational profitability
RELATIONSHIP MANAGEMENT
Maintains active and past operated travel program history and review the history with Account Managers, and Business Development to identify meeting trends and new travel opportunities for clients
Coordinates with other American Express leadership to prepare short and long-range project and financial forecasts
If assigned a new account, ensures new account implementations and start-ups are successful based on client feedback and agreed upon measurements
Develops service recovery plans, ensures the plans are implemented, and improvement goals are achieved or exceeded
PEOPLE MANAGEMENT
Responsible for client retention, contract management, revenue growth, profitability, expansion and overall account performance
Develops the client growth strategy inclusive of consulting engagements, upsell/cross-sell of additional event engagements or program expansion strategies

Manager, Strategic Operations Resume Examples & Samples

Prepare key presentations for senior management (including adidas GM and President of North America), Global HQ senior management (including board members) and external stakeholders
Analyze competitor, consumer, customer and business data to deliver information and key insights to the organization
Innovate and develop new methods and ways to present and communicate strategic plans
Ability to understand key strategic and business concepts and translate into effctive methods of communication
Ability to organize data, analyze information and draw powerful insights
Mastery of MS Powerpoint and Excel. Familiarity with Photoshop a plus
Minimum 5 years of strategy or communications experience preferably in the sporting goods industry

Strategic Account Development & Operations Manager Resume Examples & Samples

Partner with meetings operational teams, Travel, Card and other partners to deliver a comprehensive global relationship plan for the client
Develop the client growth strategy inclusive of consulting engagements, up sell/cross-sell of additional event engagements or program expansion strategies
Reviews and approves monthly client financial settlement summaries
Provides meeting industry and product subject matter expertise from the pre-proposal stage to proposal qualification/development/delivery
Assists in growth opportunities within existing accounts in order to recommend and communicate additional sales opportunities to Account Managers and Business Development Executives
PROCESS MANAGEMENT
Outlines strategy and communication plan for assigned group
Creates and encourages a positive and open work environment to maximize quality of work life
Ensures direct reports are trained on Standard Operating Procedures (SOP), policies, performance reviews, client specifics, company strategies, values, and administration
Evaluates staffing models to ensure appropriate staffing levels are in place
Provides leadership to Team Leaders, and other roles that support the client portfolio
Oversees the strategic direction of the client’s meetings management program including providing thought leadership into the strategic plan, program goals and quarterly business reviews
Acts as the main point of strategic leadership/relationship for the client contact coordinating the overall components of the meetings business and driving strategic development of the program
Manages profitability of client portfolio (revenue, margin and receivables)
Operates in a team-oriented environment with a strong sense of responsibility toward team members and engagement objectives
Supports sales & marketing as a subject matter expert on strategic meetings management

Associate Strategic CRM Operations Manager Resume Examples & Samples

Supports business review of CRM/SFA functional requirements, solution design and test reviews developed by IS staff, ensuring seamless integration with other business applications with a focus on functional effectiveness and the end-user experience
Assist project teams by gathering and documenting business requirements for design and delivery of CRM enhancements
Define, document and validate business flows and processes
Assist with ongoing data reporting/dashboarding solutions to ensure CRM functionality evolves with the needs of customers
Act as liaison between business units and IS project team in all areas of support and enhancements
Collaborate with Legal and Compliance to ensure CRM/SFA systems meet all applicable legal and compliance requirements
Ensure CRM testing documentation is developed and executed in a timely and accurate manner
Ensure CRM solutions are consistent with organization objectives and business requirements
Identify information and operational processes with similarities across business units and propose standardization
Partner with Commercial Learning & Development to develop effective training for CRM/SFA system users
Bachelor's degree with 3-5 years relevant work experience
Strong working knowledge of CRM platforms and best practices
Demonstrated experience in mapping business requirements and translating to IS/Organizational Process changes, system testing and end-user training
Working knowledge of document management software tools
Excellent interpersonal skills with the ability to effectively interact with all levels of the organization
Strong technical skills with desktop software such as: Microsoft Word, Microsoft Excel (VBA) and Microsoft PowerPoint
Excellent organizational, planning and cross-functional project management, written and verbal communication, and problem solving skills with a strong attention to detail, personal initiative and ability to work independently in a dynamic fast paced environment, with minimal supervision
Ability to proactively evaluate existing strategies and recommend changes, when appropriate

Manager Strategic Operations Resume Examples & Samples

Facilitate the development of a culture of continuous improvement through the effective engagement of staff and collaboration with colleagues, clients and business partners
Utilizes project management and change management methodologies to perform related tasks, including but not limited to the development and utilization of: Data Analysis, Business Cases / Return on Investment Analysis, Charters, Project Work Plans, Status Updates, Communications & Change Management Strategy, Process Mapping, Operating Models, Policies / Procedures, Performance Metrics / Monitors, Training & Quality Assurance Strategy, etc
Successfully train and coach leaders and staff to effectively utilize all components of TOPS, CICCARE and lean concepts
Identifies opportunities to standardize people / processes and technologies, as well as leverage systems, processes, or other vehicles to lower cost while maintaining or improving customer service
Create a visual system for management to make performance and opportunities for improvement visible to leaders and staff
Provides input and direction into strategic plans, goals, objectives, and budgets as impacted by organizational objectives and goals. Details implementation plans on a fiscal year basis to improve service to clients and business partners from current state to future desired state. Presents strategic planning, program recommendations and other content to the Optum360 Executive Team and/or client senior leadership
Analyzes all current Optum 360 processes, policies and procedures to ensure standardization and compliance; Coordinates efforts to ensure alignment, as required
Facilitate the collaboration of cross functional team to utilize customer and patient centered design and lean methodologies to develop and implement cross organizational improvements to more consistently achieve higher levels of performance and drive innovation
Leverage diverse internal teams to evaluate the current state performance and design and implement innovative future state performance models to significantly improve performance across the continuum of healthcare services
Develop change management strategies to support the transformation of services provided to our clients. Communicates objectives to key stakeholders to enable participation and acceptance of change efforts
Develops and utilizes management monitoring and reporting techniques and systems to document current state and future state performance
Researches and recommends leading industry mechanisms for gathering, validating, and documenting performance metrics, establishing accountability, and communicating results
Develops methods for measuring outcomes against established targets; assists in the identification of criterions and effective qualitative / quantitative measurement tools
Develops, monitors and disseminates performance scorecard to measure process outcomes, and to ensure continual process improvements, as required; Ensures all activities are supportive of internal audits, as well as external regulatory requirements
Maintains professional attitude and ability to relate well with executive management, physicians, other care providers, patients, and others in the Optum360 and client community
Assesses and responds to current and future internal and external healthcare trends in order to establish and ensure the necessary direction for future activities
Serves in a leadership role and promotes positive Human Resource Management skills
5 years in leadership / management role. Healthcare leadership experience, managing one or more functional areas of: Performance Excellence, Clinical Operations, Patient Scheduling, Pre-Service / Financial Clearance, Registration, Financial Counseling, or other management functions related to revenue cycle activities in a complex, multi-site environment preferred. Five or more years of consulting and project leadership experience in the successful application of lean methodologies is critical. Extensive experience leading successful complex and cross-functional projects in healthcare that have delivered significant improvements in financial, service and quality performance
Certification in project management
Bachelor’s Degree in Healthcare Administration, Business Administration, Finance, Accounting, Engineering or a related field
Proficiency with: Microsoft Excel, Word, Project, PowerPoint and SharePoint
Prior experience with major Patient Access technologies currently in use, and / or other “like” systems
Extensive knowledge of lean methodologies and concepts is required. Excellent change management and facilitation skills required. Excellent organizational skills required (ability to multi-task, produce rapid turnaround, and effectively manage multiple projects
Exemplary level leadership and business driver skills (ability to make hard decisions focusing upon operational goals and business requirements)
Exemplary level ability to influence change and serve as primary change agent
Lean Certification
Experience leading or participating in large Patient Access-related IT and / or Contact Center program implementation

Tricare Network Strategic Operations Program Manager Resume Examples & Samples

Oversee policies and procedures for HBH Tricare network team
Responsible for oversight of program quality assurance against industry standard benchmarks
Oversee and maintain program compliance with Health Network accreditation
Initiate and implement process improvement and program re-design as needed for TRICARE and Humana Behavioral Health network operations
Oversee escalated provider relations issues through conflict resolution management
Organizational and public relations management of relationship with Humana Government Business Network
Responsible for all program descriptions, presentations, and necessary compliance documentation for the Network adequacy delegation to HGB
Behavioral Health provider experience/expertise
Financial acumen and analytics expertise
Quality and accreditation skills
Operations knowledge
Managing in a matrix and collaboration with cross functional teams
Provider Policies, Procedures, and QA
Problem resolution
Provider Relations and Operations
Start-up and Innovation experience
Tricare experience/knowledge

Manager, Strategic Operations Resume Examples & Samples

Coordinates training delivery to sales, sales management, and sales support personnel in the sales organization supported
Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed
Proactively identifies opportunities for sales process improvement by working closely with sales management to inspect sales process quality and prioritize opportunities for improvement. Assists sales and support staff in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement
1) Operations
Ensure accuracy, timeliness, and completeness of information submitted by Admin for assigned regions / territories
Develop and manage reporting mechanisms to review the business and monitor progress against key performance metrics
Designing and evaluating experiments monitoring key product metrics, understanding root causes of changes in metrics
Building and analyzing dashboards and reports
2) Exploratory Analysis
Proposing what to build in the next roadmap from a system and process perspective
Understanding ecosystems, user behaviors, and long-term trends including development of the 3-year strategic plan and annual business review
Building models of user behaviors for analysis or to power production systems
3) Data Integrity and Infrastructure
Building key data sets to empower operational and exploratory analysis
Draw conclusion from data to develop and manage primary research studies
Four year college degree from an accredited institution is required. MBA a plus but not required
A minimum of 7-10 years of experience in Television Distribution or related field in corporate setting
Studio experience preferred but not required
Strong team player -- Track record of success and ability to work independently as well as in team settings

Senior Manager, Strategic Operations Resume Examples & Samples

Create, and ensure compliance with, the policies, practices and procedures to develop and maintain purchasing systems landscape, changes to production process and overall governance of the purchasing function for enterprise system on a worldwide basis
Manage the Purchasing systems group that develops and maintains the Purchasing systems (architecture & standards, data management, solution set development, integration, system development, change management, training support, and 2nd level support) and interacts extensively with PSM employees worldwide
Builds and maintains relationships with Stakeholders (Purchasing, IT, Legal, Tax, MDM, CDO) and serves as Purchasing’s primary IT liaison
Direct focus and resources to align with business strategy
Provide leadership/direction for large or enterprise-wide projects (SAP, Ariba and Intake) for Purchasing
Ensure policies and processes affecting regulated activity are appropriately employed to comply with AbbVie and external agency
Identify and acquire proper IT capital and expense investment to maintain and enhance the health of the Purchasing Organization Systems. Manage PSM Global Systems budget
Oversees all aspects of the Process Team’s services, Compliance Assurance, Transaction Approvals, Documentation Assistance, and PO Entry and Processing
Manages exempt and nonexempt employees to perform the responsibilities of the department. Train, coach, and counsel employees to meet increasing demands from the Purchasing client base. Conduct performance reviews, develop plans and training requirements for each employee, and remove barriers and roadblocks for staff as necessary
Builds and develops Team that exhibits all aspects of the new AbbVie Culture
Bachelor’s Degree in Business, Computer Science, Engineering or related discipline required
10 years of total combined minimum years of relevant business experience required
Proficient in financial and technical aspects
The incumbent should have 4-6 years of systems application development in a variety of software technologies and hardware platforms. Managerial experience should include a minimum of 4 years of project management must encompass complex projects that incorporate integration of functions and technologies
Strong analytical skills and planning skills
Certified Purchasing Manager (CPM) a plus

Senior Category Manager BPO Banking Operations Strategic Sourcing Resume Examples & Samples

Provide advice and support to Scotiabank stakeholders regarding the potential for outsourcing of specific internal areas/activities
Work with key stakeholders to conduct business process outsourcing category review and projects from identification phase through implementation to ensure stakeholder and Scotiabank needs are met
Assist in defining outsourcing project scope and objectives. Analyze and document client requirements to provide appropriate data to outsourcing stakeholders in order to support appropriate decisions
Is thoroughly familiar with the BPO supplier and market landscape
Thoroughly understand the Total Cost of Ownership approach necessary to making informed outsourcing decisions
Monitor outsourcing processes and resolves participant issues; escalates as appropriate
Ability to break down processes and identify key pain points in order to drive resolution
Lead cross-functional teams to develop and implement outsourcing strategies
Drive value through supplier relationship management

Senior Category Manager Banking Operations Strategic Sourcing Resume Examples & Samples

Develop and implement sourcing strategies for applicable spend categories
Drive annual productivity improvements in applicable spend categories
Supplier selection and negotiation process (RFX)
Track performance within each applicable spend category and define budgetary impact
Monitor strategy implementation and contract compliance
Drive best practices
Leading cross-functional teams to develop and implement category strategies
Deep experience with multiple banking operation categories within major financial institutions, such as goods & services related to Mortgages & Lending Products, Automotive, Credit & Debit Cards, Payment Systems
Strong communication skills (written and verbal)
Passion for creating value
Demonstrable success in leading diverse teams through complex category management / strategic sourcing initiatives

Manager, Strategic Account Operations Resume Examples & Samples

Personnel management; provide supervision to Project Managers (e.g., oversee customer relations, ensure Physical Security Surveys and post orders are updated regularly, and review disciplinary actions for consistency and propriety)
Develop direct reports – knows each one’s strengths and opportunities for development, engages them in frequent development discussions, aware of their aspirations, creates development plans and is engaged in succession planning
Work closely with client and other vendor to ensure consistent and coordinated service delivery at all responsible locations
Ensure that contract-required training and screening elements for security personnel have been met; quality assurance and contract compliance
Liaise with G4S Secure Solutions (USA) Director of Safety to ensure OSHA codes
Minimum 5 years of managerial experience working in security environment
Minimum of 3 years of experience managing a security contract or corporate security account in a multi-location Petroleum, Chemical environment
A minimum of 1 year experience in safety management and/or compliance
Ability to identify critical issues quickly and accurately

Medical Affairs Strategic Operations Manager Resume Examples & Samples

Medical background is preferred (MD, PharmD, PhD)
Min. 5 years’ experience in Medical Affairs as a specialist or project manager
Preference for experience as a management team member or working in a matrix organization
International work experience, experience in developing Medical Affairs solutions for multiple cultures
Good understanding of business dynamics and implications for organisation and people
Proficiency in English (written and spoken) as all communication is in English
Commercial / operational experience is a plus

Strategic Operations Manager Resume Examples & Samples

3-5 years of Startup, Strategy Consulting, Sales and Trading/Banking, or other relevant background
Excellent Excel skills. Experience with Salesforce a plus
A process guru with a demonstrated track record of leading initiatives and projects at your organization that drive positive impact for your business
Passion for the on-demand space
Ability to take initiative in a constantly-changing work environment and adopt a generalist dowhatittakes mindset
You embrace and love feedback. From our partners and our rating systems to our daytoday workstyle, Uber embraces feedback on all fronts
Startup (all-hands-on-deck) approach

Manager, Strategic Account Operations Resume Examples & Samples

Responsibility for the oversight of Key Performance Indicators designed to meet contractual expectations to include; tracking cost savings initiatives US wide
Must possess a high school diploma or equivalent
A minimum of five years progressive management experience in the financial and team leadership aspects of a large semi-independent business enterprise
Prior contract security-related project/key account management experience in a multi-location environment with demonstrated ability to deliver efficiencies
Prior experience managing the customer relations and contract compliance with a large national or regional customer base
Work history to include demonstrated ability to organize and manage the process required to maintain compliance for licensing and training functions

Strategic Operations & Compliance Manager Resume Examples & Samples

To work closely with the Head of SHEQ Manager, Operations & Technical Director and Senior Managers ensuring that all contracts are effectively managed to ensure compliance with all statutory and compliance requirements
To manage the company’s compliance requirements ensuring the company complies with all internal and external requirements covering the following; Pressure Systems, HV & LV, L8, Refrigeration and GasSafe
Degree / HND in a relevant engineering discipline
ISO 9001 Lead Auditor
Diploma / Certificate in Management

Strategic Operations & Sourcing Manager Resume Examples & Samples

Purchase indirect goods & services by securing price, capacity & service levels in line with commitments to the business and as per the sourcing strategies by applying a wide range of sourcing tools (e.g. negotiation, e-procurement, strategic collaboration, tenders/RFP’s etc.)
Implement supplier strategy/shape supplier base. Assess and develop suppliers in order to meet business needs and opportunities
Ensure effective risk management of the supply base through robust contracts and monitoring of financial and other KPIs. Implement corrective actions as appropriate. Manage all related commercial, financial & ethical aspects of projects
Establish & maintain relationships with Finance directors, department directors (plant manager, marketing director, sales director, supply chain director, etc.), and their teams to ensure understanding of their needs and to facilitate the appropriate level of challenge
Ensure compliance with policies, systems & controls
Provide market and financial insights and inputs to the internal sourcing planning process
Recommend and implement best practice for areas of responsibility
Provide input to and execute the Global & Regional MSSM (sourcing strategy) at a local level and other major work streams
Participate in external forums and associations
Lead and contribute to global/regional projects as required
Participate & lead, when required, engagement programs
Actively participate in cross segment team meetings, as well any global and/or specific subcategory team meetings
Regularly maintain & update relevant KPIs (related to in scope investments e.g. savings, payment terms etc.)
Responsible for providing support, training and guidance to junior and/or new team members. As well as coaching and motivating local operations buyers in the achievement of their objectives. Provide support, as needed to individual buyers in complex negotiations and critical issues (e.g.: disputes that threaten continuity of supply, termination of major suppliers, suppliers causing late delivery of projects)
Acts as the liaison between the sites and/or Business units, and the sourcing managers to communicate changing business needs (e.g. specification, volume changes, etc.) and its impact to MSSM’s
Works with other functions to support new product launches, line extensions, and execution of continuous improvement programs for indirect goods and services in scope for the role."
Execute supplier performance reviews on a regular basis
Develop & implement a continuous improvement action plan. Monitor changes and adjust the plan as needed to sustain performance results
Identifies and manages supplier collaboration initiatives (e.g. supplier owned inventory, forecast management, electronic invoicing, operational process streamlining, etc.)
Manage all related commercial, financial & ethical situations. Supports Commercial initiatives
Identifies opportunities, road blocks with respect to regional strategies and determines next best local approach as needed
Collaborate with other buying operation managers and drive continuous improvement to become more effective and efficient
Influences internal stakeholders to align with global & regional buying strategy
Bachelor’s Degree from an accredited institution (preferably in Business, Supply Chain, Finance or Engineering)
5 years of professional experience, ideally with supplier/customer management experience & financial/budget acumen
Languages Spoken- English
Ability to travel up to 20% of the time domestically
Successful Completion of a drug and background screen
Advanced Degree, MBA preferred
CPM/CPSM, PMP, Lean Certification
4+ years Project Management experience
Strong background in MRO, Procurement, Supply Chain

Strategic Business Operations Manager Resume Examples & Samples

Bachelor's degree in a strategic or financial discipline
Minimum of 8+ years process improvement or strategy experience within a customer centric industry
Superior strategic, process improvement and problem solving skills
Ability to communicate and/or present to various levels of senior management
Excellent written and verbal skills
Demonstrated proficiency with Microsoft Office (Excel, PowerPoint)

Manager, Gscc Strategic Operations Resume Examples & Samples

Supports or leads Communicator and Supervisor training. Oversees development and maintenance of standard operating procedures
Responsible to ensure a global architecture is designed, built, funded and managed to effectively discharge the security and safety communications responsibilities of the GSCC and the integration of subordinate platforms, policies and procedures in Regional Security Operations Centers in London, New York, India and elsewhere, as developed
Ensure business units and senior business managers have the best possible and most current information to support, prepare, respond and recover from any minor or major incident that occurs around the globe with the potential to impact company personnel or property
Analyze and research national and international security industry incident response and communications platform standards and operations frameworks to constantly evaluate and adjust the Global Security Communications protocol, training and exercise plan
A minimum of 7 years in Operational security specifically focused on planning and enterprise integration as well as field response experience
Driving business value through identification of software and hardware solutions, design selection, vendor evaluation and implementation of multiple security platforms
Experience with project management duties and oversight of budget, allocation of resources, goal development and timeline management
Contributing to strategic intelligence planning and application of threat vulnerability assessments and planning
Proven ability to manage Global Security systems and projects related to those systems such as; Access Control, CCTV, Alarm Monitoring, Case Management, and Incident/ Dispatch logging
In depth knowledge of enterprise wide employee travel safety and security programs
Knowledge of Mass Notification systems
Experience in developing and implementing enterprise software platforms
Excellent personal communication and diplomacy skills, working with others effectively in a diverse environment blending both technical and non-technical customers and partners
Seasoned professional with the ability to manage difficult situations, leverage limited resources and design security communications programs
Being empowered to problem solve effectively and independently with minimal supervision
ICS 100, 200 & 700, 800
Bachelors Degree, Operational security or closely related field

Program Manager of Strategic Sourcing Operations Resume Examples & Samples

Continue the implementation and delivery of a comprehensive strategy to elevate Strategic Sourcing’s functional skills and capabilities including a Capability Framework Model and its application, Learning Course Curriculum, Functional Career Path Models, and System Delivery Solution for such activities
Design and execute a complete strategy for the incorporation of subsidiaries through Acquisition and Mergers to align essential data requirements and develop critical synergies
Represent Strategic Sourcing on multiple CFTs with the focus on developing or improving system and business process efficiencies and effectiveness. This includes participating in requirement gathering, evaluating internal constraints / requirements from other functions, creating risk mitigation plans as needed, driving communication and training to achieve desired outcomes
Facilitate discovery sessions with project stakeholders to outline scope, goals, deliverables, resource needs, and timelines turning the data gathered into functional requirements
Drive or support collaborations with business stakeholders, internal partners and align with Senior Management
Conceptualize, design business and operational requirements, and manage multiple complex business projects simultaneously to completion; responsible for end to end strategic elements of the projects
Define and manage project scope, timeline and lead the change management processes to drive effective project execution (e.g., launch, deployment, revisions, change control)
Prepare executive briefings and support project updates, including feedback and appropriate reporting on key, process-focused objectives to Senior Leadership as applicable
Champion, develop, manage, drive, and influence key relationships that are critical to the success of the Global Supply Chain organization

Strategic Operations Manager Resume Examples & Samples

40% - Design, develop and report out a comprehensive set of KPIs that allow us to monitor the productivity and performance of our e-commerce operations from a multitude of different angles (by division, by store, by OM, etc. These should be designed and developed in Excel and eventually moved to a web-based data
20% - Help design, develop and/or enhance the current software applications within our portfolio to support our current operations being mindful these solutions need to be
10% - Highlight and present insight into notable data trends with the Division and e-Commerce leadership to create necessary awareness and/or drive appropriate
5% - Investigate emerging technologies related to product fulfillment from various business formats
Bachelors Degree and 6+ years experience
Strong communication, organizational skills and team player
Ability to work cross-functionally in a leadership role
Quantitative modeling and analysis along with Supply Chain application experience
Ability to multi-task and manage a variety of programs in response to changing priority business needs
Coordinate, schedule and highlight business risks and track progress
Development and execution of both short-term as well as long-term business plans aligned and integrated to achieve corporate goals
Demonstrated ability to drive execution of strategic plans through supportive data analytics and/or in-house domain knowledge
Previous experience working with IT on project prioritization and design execution
Proficient in the use of SQL, Excel, VBA is a big plus

Strategic Operations Manager Resume Examples & Samples

Advise and act on behalf of the Head of Product by proactively identifying and filling in critical team/execution gaps
Partner with Marketing, Engineering, Product Management, Design, Finance and HR leadership to set, execute and proactively report on our business strategy
Synthesize inputs to create, refresh and report on the business strategy
Establish and continuously improve team operational rhythm
Facilitate quarterly planning offsites
Prepare briefings for quarterly Board of Directors Meetings
Drive annual operational planning

Associate Manager, Strategic Operations Resume Examples & Samples

Manage the timely processing of contract initiation and standard workflows for all media for his/her assigned territories/region
Work closely with the Deal Management department for initial customer and contract set-up
Able to assess and analyze complex distribution license agreement and translate legal terminology to into our sales systems
Work closely with various levels of management in the Strategic Operations department including the EVP of Operations, VP of Strategic Ops, and Executive Director of Strategic Ops – the individual will assist in the execution of various projects that will impact sales operations decisions within the division
Coordinate with Finance and Accounting during quarter and yearly target dates to ensure all SOP and compliance or corporate requirements are met
Create best practices and territory guidelines for assigned territories/regions
Identify system improvements and bugs for process enhancements and to further increase efficiency
Must be familiar with technological trends to evaluate method of transmission and rights that are granted in contracts for entry
Undertake special projects and/or the implementation of strategic initiatives for the company
Work closely with the Manager and Executive Director on presentations for senior management
Ability to interpret and analyze complex licensing agreements
Highly organized, extremely detail oriented and require minimal supervision
MS Office applications expert (Word, Outlook, Visio, PPT with advanced Excel skills, with knowledge of formulas, pivot tables, macros and v-lookup required)
Analytical business intelligence experience (e.g. data management, reporting, data analytics and metrics)
A strong relationship builder with excellent customer service skills
Willingness to take initiative and to identify and develop new opportunities
Flexible and nimble with a commitment to getting the job done and going the extra mile
Minimum of 4-7 years of experience in distribution or a related field

Strategic Operations Manager Resume Examples & Samples

Bachelor’s degree or higher in Supply Chain related disciplines, Manufacturing, or Food/Dairy Science
8 or more years of progressively responsible food or feed industry experience; including experience in 3 or more of the following areas: manufacturing, quality assurance, logistics, finance, forecasting, progressive continuous process improvements in the food industry
Experience with strategy development and execution of enterprise wide change initiatives
Must be proficient with team and people leadership skills
Demonstrated ability to manage complexity and simplify processes
Demonstrates ability to influence by shaping the opinions of key stakeholders
A versatile leader who excels while playing a variety of leadership roles and adapts their style to match the needs of the situation
Effective relationship builder. Relates well to senior management, bosses, peers, and colleagues
Inspires trust via open, candid, and trusting partnerships across the organization
Ability to learn the organization, navigate the complex cross-functional network, and utilize the power of the organization to drive strong business results
Maintains a positive outlook and leads constructively while under pressure
Effectively orchestrates and leads change

Strategic Business Operations Manager Resume Examples & Samples

Bachelor’s Degree or equivalent experience or advanced degree is preferred
10 or more years professional experience of collections operations, servicing operations or equivalent risk and controls experience is required and a history of performance excellence
5 or more years of prior Auto Finance experience is preferred
Previous experience in a “Customer Contact” area at the supervisory level would be considered a strong plus
Must be able to assess operational risk and control readiness at an advanced level
Excellent communication and listening skills required
Legal or business writing experience is required
Prior Collections experience preferred
Knowledge of legal processes related to litigation
Ability to collaborate with and influence various stakeholders
Prior experience managing teams is preferred
Ability to coach and provide meaningful feedback to employees
Demonstrated ability to foster an open working environment
Analytical and problem solving skills
Ability to identify trends and improve processes for both the customer and the business
Understanding of regulatory/legal landscape related to collections litigation
Ability to work with audit, compliance and regulatory constituencies to manage work in accordance with established procedures and relevant regulations and laws
Demonstrated accountability for work processes and the associated risks and controls
Demonstrated ability to raise issues to relevant stakeholders or management with respect to the control environment

Manager of Strategic Operations Resume Examples & Samples

Serve as a trusted, senior member of the Strategic Operations team, bringing diverse expertise in the areas of strategy, operations, and finance as well as strong project and portfolio management skills
Collaborate with the Enterprise Strategy group to translate enterprise guardrails and priorities into key strategic priorities for the US Business. Connect strategy and planning together to improve the quality of various multi-year plans. Identify areas where clarification is needed to ensure direction is set as Enterprise strategy is translated down to the businesses and functions
Be a thought partner to businesses in developing and continuously reviewing and managing their strategy and operations in a multi-year way

Strategic Operations Program Manager Resume Examples & Samples

Establish and maintain regular, scheduled communication with purchasing, finance and operations management
Produce Forecast performance measurement reports
Maintain upside procedure, review ECO impact and update forecast as required
Convert Sales and Marketing plans into detailed material forecast
Manage New Product forecast requirements
Develop queries, reports and charts for operations
Demonstrated success managing multiple projects in a dynamic, fast-paced culture
Knowledge of supply chain and sales operations planning processes
Knowledge of production environments and order fulfilment processes
Strong analytical skills is essential
Results driven, self-motivated, excellent communicator
Ability to influence, through facts and fast action
Experience with integrated (hardware and software) technology products is a strong plus
Project Management certification is plus
SAP experience is preferred
BS degree in engineering or a related business discipline is required
5+ years of relevant experience in high-tech, electro-mechanical products in volume production. (At least 2+ years of experience in a material planner or program/project manager role is strongly preferred)
Experience with Microsoft Office (Intermediate level Excel is minimum requirement)

Tricare Network Strategic Operations Program Manager Resume Examples & Samples

Oversee policies and procedures for HBH TRICARE network team
Oversee escalated provider relations issues via conflict resolution management
Organizational and public relations management with various areas of Humana Government Business including Provider Administration, Provider Relations, Quality and Credentialing
Responsible for all program descriptions, presentations, and necessary documentation relative to behavioral health, including provider handbook material and provider round table meetings as requested by the Government
Leadership/Accountability
Presentation and Communication Skills
Capacity to learn quickly and assimilate new information
Cultural Fit
Process Improvement and Project Management Experience/Expertise
Ability to influence internal associates and external business partners
TRICARE Experience/Knowledge
Behavioral Health Provider Experience/Expertise Including Provider Relations
Quality and Accreditation Skills/Knowledge
Network Implementation/Adequacy/Management Knowledge

Senior Strategic Operations Manager Resume Examples & Samples

Own the management of day to day activates on a local, regional basis, report performance issues to Sourcing. Act as the 1st point of escalation for local business units specific to the Media category
Provide insight, and direction on current Sourcing/buying strategies with a view to the local stakeholder priorities
Is an active member of the Global Marketing Category Team and establishes and maintains a working relationship with other Media Operations Managers across all regions to drive category best practices
Identify & lead C@MTT cost saving activities/change management program to support business unit P&L delivery
Identify & drive process improvement changes within the Media Operations category, all with a view to delivery efficiency and enhance Stakeholder engagement
Develops & implements regional contracts and related Service Level Agreements for the category, securing price, volume rebates, service levels (KPI’s) in line with the needs and commitments to the business
Applies a wide range of sourcing tools, e.g. negotiation, tenders, e-procurement, consortium, etc., to deliver value to the business
Implements and comply with standard processes and tools to ensure responsible, continuous and sustainable sourcing in line with C@MTT policies, systems and controls
Build the annual sourcing/savings plan for the Media and other marketing categories in North America with a view to Internal & External market factors
Monitor & report quarterly performance vs. committed Savings Plan targets and provide recommendation as needed to ensure target delivery
Establish & maintain relationships with key internal clients and stakeholders to ensure understanding of their requirements and to facilitate the appropriate level of challenge
Comfort with Higher Management
Sourcing Category Expertise – Advanced
Stakeholder Engagement – Advanced
Supplier Relationship Management – Advanced
Commercial Negotiation – Advanced
Legal Contracting – Essential
Excellent interpersonal and communication skills; both oral and written
Knowledge of buying/negotiating and risk management
Ability to influence others not in direct span of control
Excellent team working and interpersonal skills
Proven ability to prioritize activities appropriately and make trade-off decisions as appropriate
Ability to communicate effectively with all levels of the organization (written/verbal)
Excellent analytical skills for financial assessments and issue identification, along with flexible thinking to adapt to changing markets
Minimal travel required, ability to accept 15-20% travel
5 -10 year(s) of experience in media procurement
5-10 years of experience in media procurement

Strategic Planning / Operations Manager Resume Examples & Samples

Deliver analytically rigorous and data-driven insights that help the Office of the CEO make strategic decisions and drive business prioritization
Work with the VP, Strategic Planning & Operations– Office of the CEO to support initiatives based on analysis of industry trends, competitive threats, expansion opportunities and internal performance
Work collaboratively in a team environment both within the Office of the CEO, the Corporate Business Strategy team and with Business Units to help drive the Strategic Planning process
Excellent business acumen with the ability to connect the dots between business strategy/initiatives, operational plans and financial performance
Strong analytical problem-solving skills, with demonstrated quantitative ability
Leadership and entrepreneurial drive, with enthusiasm for working in a team environment
5-7 years of applicable experience in management consulting or internal in strategic planning, product management or corporate development function
Experience in the Services (BPO) industry is a plus
Strong mastery of Microsoft Office tools (specifically PowerPoint and Excel.)

Manager, Strategic Operations Resume Examples & Samples

Bachelors’ Degree +14 years of experience
Experience within a $100M+ Aerospace & Defense (A&D) profit & loss (P&L) business
Experience devising, bidding and/or implementing services and/or product solutions
Experience adhering to company polices/procedures related to protecting proprietary information
Experience adhering to company polices/procedures related to ITAR/export control
Experience adhering to company polices/procedures related to use of company IT systems
Must be able to travel to domestic locations
MBA +10 years of experience
Systems engineering, program management and/or business development experience
Experience with operations research, data science and/or systems analysis
Detailed knowledge of the GLM Division and NGTS Sector NCTA process
Knowledge of GLM Division and NGTS Sector capabilities, product and services

Senior Manager Global Operations Strategic Planning & Analysis Resume Examples & Samples

Provide critical strategic decision support through analytics and business insights
Investigate trends in the business and competitive landscape to inform business decisions
Drive the functional partners to better outcomes through clear communication of performance and synthesis of results
Own financial planning, forecasting and reporting processes for your global operations business partners
Develop and own market-level health metrics and supply quality indicators
Determine optimal marketing spend allocation & efficacy at the market-level (in conjunction with marketing partners)
Help drive annual and quarterly strategic planning
Optimize existing weekly, monthly, and annual forecasting processes and reporting
Ideal candidate would have 12+ years of increasing responsibilities, with both strategic consulting and finance experience
Strong proficiency in quantitative analysis and presentation using Excel and Keynote/PowerPoint
Strong interpersonal and teamwork skills – able to work collaboratively & consultatively with partner business organization as well as with Finance colleagues
Ability to self-start and self-direct work in an unstructured environment
High energy with superb attention to details, and the ability to prioritize and deliver in a fast paced environment
Excellent business partnering, influencing and presentation skills
Strategy consulting background or experience in large high tech company’s corporate strategy teams is a plus
Experience with marketplace businesses a plus
Bachelor's Degree or equivalent required, preferably in Economics, Business Administration, or Engineering; MBA from a top tier business school is preferred

Strategic Human Resources Management Operations Manager Resume Examples & Samples

Manage and direct SHRM’s highly complex budget and financial plans for maintaining a cost-effective and efficient directorate workforce
Manage, plan and oversee SHRM compliance activities and represent SHRM on internal and external audits, coordinating visits with auditors, researching issues, communicating with senior management, and preparing responses on management’s behalf in consultation with subject matter experts across SHRM
Develop, execute and maintain short and long-term workforce, business initiatives, plans and strategies, both financial and operational, to forecast present and future directorate needs
Develop proposals for senior management that standardize and streamline business practices and processes, while assuring alignment with Laboratory and Contract requirements
Advise SHRM’s senior management team on industry workforce metrics and best practices that provide an integrated view of workforce management Laboratory-wide and establish effective processes for understanding skills distribution and workforce availability for the director’s monthly performance review
Evaluate directorate business operating standards and establish appropriate measures to raise standards, including evaluation and establishment of office technology systems and management of facility space allocation
Author presentations, reports and responses for internal and external customers on behalf of SHRM management
Consult with Associate and Deputy Director on an ad hoc basis regarding directorate personnel and operations matters of a sensitive nature
Bachelor’s degree in a business field or a related field, or equivalent combination of experience and education in business and/or operations
Extensive experience developing, implementing and managing operational practices, policies, procedures, and processes; Broad and extensive specialized and operational knowledge of industry practices
Extensive experience developing and presenting workforce strategies for senior management’s review and approval
Experience with all aspects of organizational budgeting, including scheduling, cost control activities and resolving complex financial issues
Demonstrated advanced problem solving, decision making, and analytical skills necessary to independently anticipate, analyze, advise, recommend, approve appropriate actions and implement solutions to highly complex issues having significant impact
Experience leading and managing projects and staff to implement approved workforce initiatives, strategies, goals and objectives
Demonstrated excellent verbal and written communication skills to effectively explain, direct, present, advise, negotiate, and influence all levels of management
Demonstrated advanced interpersonal skills to tactfully and effectively handle sensitive issues, establish and maintain highly productive working relationships with a broad cross-section of management, technical, and administrative personnel both internal and external to the Laboratory
Knowledge and understanding of Laboratory, LLNS, and DOE/NNSA policies, procedures, and operating practices, including Contract 44

Strategic Customer Engagement Sales Operations Manager Resume Examples & Samples

Collaborate on the design, development, maintenance, and delivery/presentation of operational models, metrics, reports, analyses, and dashboards to drive key business decisions across the Strategic Customer Engagement Teams
Lead initiatives across the operations group and be an active participant on this team
Process improvement including approval processes, form creation and implementation
Working with the management, lead the annual goals, budgeting and ongoing reporting processes
Lead the development and provision of routine and ad-hoc analytic reports to AWS senior management regarding SCE initiatives, customer segment performance, pipeline analysis, performance against goals, etc. Ensure reports contribute to business insight and decision-making, and minimize overall report burden
Lead the modeling and development of recommendations for opportunity sizing, global allocations, and alignments
Maintain thorough knowledge of existing and emerging 3rd party data sources as needed for Analytics
Assist SCE Leaders regarding Compensation Management and Performance Reviews
Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or related field
Significant experience in a senior leadership role in Finance, Sales Operations, Business Development, or other related fields
Proven experience with the definition, development and implementation of policies, processes, systems, data and tools utilized for CRM, variable compensation, revenue reporting, sales force automation, etc
Expert level in Excel and Data query tools
Experience leading the development of department strategy
Deep experience in prioritization of deliverables and tasks
Motivated self-starter, proactive and action-oriented
Strong problem solving and collaboration skills
10+ years of experience working within a high-growth, technology company in Sales Finance, Sales Operations or combination of both preferred
Bachelor’s Degree or other relevant advanced business degree, MBA is preferred
Experience rapidly growing an organization and attracting, hiring and maintaining top talent

Strategic Operations Senior Manager Resume Examples & Samples

Key commercial contact & owner of Marketing & Sales category cross segments in China cluster
Establish & maintain relationships with China segment leadership team. E.g. Marketing and Sales VPs, GMs, CFOs and their teams to ensure understanding of their needs and to facilitate the appropriate level of challenge
Drive & manage the team engagement, ensures an engaged environment (i.e. team leadership, guidance, competencies and career development)
With the China Regional Team and global category leaders, develops and drives the execution of the regional buying strategies for selected categories.Maintain a senior relationship with key strategic marketing agencies in China and region
Works with Media functional leader and Media Effectiveness Manager to develop and drive local media buying strategy (TV, Print, Digital, OOH, Social, Web) aligned with the global strategy
Key contact for agency and client relationships
Establishes and maintains working relationships with Regional Commercial Segment Heads and develops and implements best practices
Lead or coach team into operational activities to include vendor selections, negotiations, contracting and regional category management
Recommends and executes best practice for the region
Participates in external forums and associations
Ensures compliance with proper procedures, policies, systems and controls
Accountable for operations and business results. Leads and contributes to global/regional projects as required
Ensures an engaged environment (i.e. team leadership, guidance, competencies and career development)
Ensures team knowledge transfer & management
Responsible for savings reporting and reporting on value delivered to the business
The job holder is expected to support and train more junior and new team members by coaching and motivating the local operations buying specialists & buyers in the achievement of their objectives. Also support individual buyers in major negotiations and critical issues (eg: disputes that threaten continuity of supply, termination of major suppliers, suppliers causing late delivery of projects)
Influences clients to align with global & regional buying strategy
Bachelor / Master Degree, MBA is nice to have
Fluent in both written and oral English
3 years of Media Buying experience at very high level, indirect, marketing and sales, and advertising preferred
Strong stakeholder engagement skills and savvy

Senior Manager Facility Services Strategic Operations Facility Services Resume Examples & Samples

Oversees the development of high quality retail store and shopping center maintenance service contracts to support Facility Services’ core function that best leverages talent and resources, external service suppliers, and manufacturers
Manages talent through the direction of the activities of Facility Services associates
Responsible for managing the business and respective trade industries for the purpose of managing and driving quality results
Responsible for planning strategy for the purpose of contributing to, and aligning with, Publix Corporate and Facilities strategic objectives
Makes decisions entrusted upon the Senior Manager of Strategic Operations for the purpose of ensuring cultural, procedural, customer, and financial outcomes
Promotes change for the purpose of strategic and operational alignment within the distributed Facility Services model
Bachelor’s degree in Business, Finance, Accounting, or Analytical discipline or equivalent experience
At least five (5) years of experience in operations management
At least two (2) years of experience managing supervisory level associates
Advanced knowledge of service agreement and contracts
Strong knowledge of retail maintenance (equipment, building refrigeration systems, etc.)
Knowledge of accounting controls
Knowledge of budgeting processes
Knowledge of financial analysis
Advanced knowledge of SAP
Knowledge of SOX (Sarbanes-Oxley) requirements
Knowledge of maintenance service delivery and repair industry best practices
Advanced knowledge of strategy
Advanced knowledge of supplier management principles
Knowledge of purchasing and receiving processes
Advanced knowledge of HR processes and policies regarding discipline, performance evaluation, development planning, EEOC, etc
Knowledge of retail store operations
Advanced knowledge of business planning
Knowledge of maintenance management services systems
Knowledge of maintenance practices and the disciplines of refrigeration (RACK), electrical, mechanical, hydraulic, and pneumatic principles and theories and operations for all the equipment and systems
Self-initiative skills
Computer skills including Microsoft Office (basic Access, advanced Excel)
Ability to organize tasks and information
Ability to facilitate team projects and meetings
Ability to lead, motivate and coach a group (e.g., associates, team members, suppliers)
Interpersonal skills (including conflict resolution and management)
Advanced decision making and analytical skills
Personal focus and productivity
Performance measurement skills
Advanced supplier management skills
Knowledge of CQI Methodologies
Logical thinking skills
Internet research skills
Master’s degree in Business, Finance, or Accounting or an equivalent mixture of higher education (post Bachelor’s level) and experience in the areas of purchasing, operations and support management, contract negotiations and Publix Facility Services Operations
Ten (10) or more years of experience in operations management
Four (4) or more years of experience managing supervisory level associates
Two (2) or more years of experience managing a production facility
Five (5) or more years of experience in a leadership position in one, or a combination of, the following Publix departments

Senior Manager Facility Services Strategic Operations Facility Services Resume Examples & Samples

At least five (5) years of experience in contract negotiations/supplier management
Intermediate knowledge of SAP
Intermediate knowledge of Service Hub
Intermediate knowledge of Microsoft Office (Word, Excel, Access)
Ten (10) or more years of experience in contract negotiations

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