Knowledge Management Specialist Resume Samples

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D Schumm

Doug

Schumm

15703 Hodkiewicz Spur

Phoenix

+1 (555) 866 1861

15703 Hodkiewicz Spur

Phoenix

Phone

p +1 (555) 866 1861

Experience Experience

San Francisco, CA

Knowledge Management Specialist

San Francisco, CA

Huels-Hilpert

San Francisco, CA

Knowledge Management Specialist

Responsible for generating the training calendars and coordinating the training sessions for the Billing / AR teams
Responsible for generating the training calendars and coordinating the training sessions for the AP teams
Establish metrics and means of verification for monitoring use and impact of ‘Deep Dive’ repositories, and provide monitoring and reporting accordingly
Manage access to LCCG technology platforms by adding and removing users, managing permissions etc
Works on eBilling reporting and liaises with the vendor on contractual hours used for reporting
Retrieves pitches and determines content sharing protocol, including converting to brand right template
Proficiency in English (intermediate French writing and speaking is an advantage)

Houston, TX

Servicenow Knowledge Management Specialist

Houston, TX

Abernathy, Zemlak and Rath

Houston, TX

Servicenow Knowledge Management Specialist

Developing key knowledge-centered support processes, including integration with incident management and problem management processes
Manage site content ensuring pages are organized, current, appear professional and provide workflow capabilities that support Organization mission and goals
Make recommendations for new content development based on data and analytics such as user feedback ratings, search results feedback, views and case resolutions
You will assist with developing, maintaining and delivering knowledge articles and information
Identify interdependencies between teams and work closely with peers to introduce new knowledge content development routines
Developing a taxonomy for knowledge base articles, which exploits categories to create "containerised? knowledge base articles by service and service component
Become super user of content authoring tools and make recommendations to design teams for incremental improvements based on user community feedback

present

Phoenix, AZ

Knowledge Management Specialist Faith & External Engagement

Phoenix, AZ

Kiehn Inc

present

Phoenix, AZ

Knowledge Management Specialist Faith & External Engagement

present

Based on analyses, develop concise, user-friendly materials relevant for internal and external audiences to reflect key learning
Develop, strengthen and manage systems and platforms that encourage learning from national office innovations in F&D integration
Project management on discrete time bound operational projects
Build, and host F&D CoP and interest groups
Maintain and promote content on F&D external webpages and internal F&D CoP pages on WVCentral (in coordination with F&D Communication staff member)
Perform Provide analytical (including meta-analysis) reports on integration of faith & calling based in internal, & external research sources for the F&D teams to strengthen internally and communicate
Gather and disseminate articles based on analyses of existing and new data on WV's work as faith based organization and our work with faith actors in the fields of development and humanitarian responses

Education Education

Bachelor’s Degree in Information Management

Kent State University

Bachelor’s Degree in Information Management

Skills Skills

Strong attention to detail and organizational skills. Excellent communications skills.
Excellent verbal, oral, interpersonal and written communication skills, including experience with developing and delivering presentations, writing, and blogging social media content
High quality control skills with superior attention to detail and the ability to meet stringent deadlines
Ability to develop knowledge assets using a variety of multimedia tools (e.g., Adobe Creative Suite, video editing tools, screen capture tools, web editing tools, etc.)
Conducts routine audits of content within knowledge repositories to assure compliance with the knowledge architecture and related standards, policies and procedures
Strong attention to detail and organizational skills. Excellent communications skills
Experience or knowledge related to local, state, and/or federal government programs in the field of criminal/juvenile justice, victim services, and/or health and human services
Ability to demonstrate strong attention to detail
Ability to exercise good judgment, discretion, tact, and diplomacy
Knowledge of search engines and basic research reporting standards

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Knowledge Management Specialist Resume Examples & Samples

Introductory and on-going training
Assist in providing introductory training for all new hires on departmental business-managed applications, intranets and portals
Assist in the implementation of group and desk-side training programs as part of the roll-out and implementation of KM initiatives and new or upgraded software applications within the group
Technology / Systems support
Maintain existing LCCG knowledge systems and applications
Manage KM technology applications initial installations and re-installations as necessary. Manage user settings to ensure optimal systems performance and ease-of-use
Leverage technical expertise to resolve issues for LCCG members – respond to technical questions and troubleshoot equipment and software programs; including KM technology applications, Microsoft Office products, scanning capabilities, remote access, and other hardware and software support
Participate in rolling out KM processes and practices, including communication strategies and planning for application upgrades/roll-outs, ongoing systems maintenance and necessary server/application outages
Support LCCG applications, ensuring co-ordination with T & O partners on upgrades where there is interface with OC applications and infrastructure. Includes application troubleshooting and implementing corrective actions as necessary
Logical access
Maintain an efficient and accurate process to maintain logical access records for LCCG applications and restricted-access team sites, with auditable records and ability to provide timely reports
Maintain file and permission structures for legal databases and applications, ensuring confidentiality for coded files/projects and appropriate security permissions throughout
Enterprise and portal intranet sites
Oversee administration of LCCG enterprise sites and portals
Train and support other site administrators within LCCG to enable independent content management and updates
Testing and development
Manage testing processes in support of solutions development, with pre-deployment testing and quality assurance, considering end-user requirements
Extensive knowledge of computers and software programs (MS office products) including advanced knowledge of SharePoint
Institutional knowledge; understanding of the organizational unit, its functions and customer groups
Proven ability to troubleshoot – analyze, identify the problem, develop solutions and assist to implement the solution
Advanced communication skills, both written and verbal
Ability to recognize and respond to business-related issues within the scope of the material
Ability to provide training; ability to translate advanced concepts and complicated technical processes to non-technical language for end-users
Detailed-oriented and organized, with ability to manage expectations and accomplish tasks with conflicting priorities and timelines
Confidence in working in a support capacity with a large group of staff including executives and directors
Adaptability to changing environment; critical thinking skills; problem recognition and solving capability

HBO Knowledge Management Specialist Resume Examples & Samples

Authoring high-quality customer-facing articles/content, written for general, non-technical HBO Go consumer audience
Ability to create content that favors clarity and brevity above breadth- Be straightforward, the priority is to resolve issues and answer questions
Provide step-by-step instructions for assisting customers in, for example
Activating their Applet TV device
How to troubleshoot a network connection issue
How to reset your password
Help establish article workflows and categorization architecture
Define the categorization of articles – ie articles belong in either “How-To” or “Troubleshooting” categories
Within each category create “topics” and establish how articles are “relevant to” at least one of the HBO Go products/platforms
Work with CS team on identifying best practices for maintaining content, improving content quality and providing content consistently across multiple service channels
Work with client and service teams on creating articles as the team develops and identifies user process flows, features & functions and other- support impacting product decisions

Knowledge Management Specialist Resume Examples & Samples

Create (and present where needed) training materials for implementation of digital platform tool
Facilitate collaboration among necessary stakeholders when making decisions and developing digital platform
Recommend value-added solutions to optimize digital platform
Ensure objectives, outcomes, metrics and timeframes are in place for key projects
Utilize project planning principles to ensure projects are flawlessly executed and sustainable
Utilize technical expertise to continuously improve and support SharePoint digital platform
2+ years of Computer Graphics experience
Microsoft Office/Suite proficient (Access, Excel, PowerPoint, Word, etc.)

Knowledge Management Specialist Resume Examples & Samples

Matter Management and eBilling
Primary Systems Administrator of LCCG eBilling (Walters Kluwer ELM T360) platform
Provide administration and support of the Matter Management platform (T360 and iManage DMS)
Liaises with External Counsel Program (ECP) colleagues to ensure business goals are met through the efficient use of the eBilling technology platform
Train and support LCCG employees in the above systems on an ongoing basis
Provides training and support on the eBilling technology to employees of external law firms in support of ECP
Manages the day to day health and maintenance of the platform in liaison with Walters Kluwer ELM and with appropriate T & O Corporate Technology Development team
Leads on troubleshooting issues and liaises with stakeholders to ensure appropriate fixes / rectification
Manages the support email inbox and maintains an online FAQ on the LCCG intranet
Works on eBilling reporting and liaises with the vendor on contractual hours used for reporting
Maintain existing LCCG knowledge systems and applications (e.g. SharePoint 2007 Team sites and Publishing Sites, SharePoint 2013 Publishing sites, iManage Document Management System, T360 Matter Management / e-Billing system, etc..)
Manage access to LCCG technology platforms by adding and removing users, managing permissions etc
Leverage technical expertise to resolve issues for LCCG colleagues – respond to technical questions and troubleshoot equipment and software programs; including KM technology applications, Microsoft Office products, scanning capabilities, remote access, and other hardware and software support
Participate in rolling out KM processes and practices, including communication strategies and planning for application upgrades/roll-outs, ongoing systems maintenance and system outages
Support LCCG applications, ensuring co-ordination with T & O partners on upgrades where there are interfaces with applications and infrastructure. Includes application troubleshooting and implementing corrective actions as necessary
Collaboration Systems Support
Assists in design, build, and configuration of SharePoint team sites, publishing sites and social community sites as part of the LCCG intranet environment
Advises LCCG colleagues on good practice in information management as applicable to SharePoint Libraries, Lists etc
Remain current on “secondary devices” (e.g. iPads for business use) and other new and emerging technologies via internal and external training, independent research and study, etc
Extensive knowledge of computers and software programs (MS office products) including good knowledge of or one or more of

Knowledge Management Specialist Resume Examples & Samples

Responsible for managing and validating the content of the knowledge base
Responsible for suggesting new knowledge and drafting its content
Work with Leadership to promote knowledge sharing through the organization
Promote collaborative tools such as My Sites to facilitate sharing of ideas and work among internal teams
Conducts routine audits of content within knowledge repositories to assure compliance with the knowledge architecture and related standards, policies and procedures
Performs standard project management type tasks in support of specific knowledge management initiatives
Develop and manage a process to capture key content to populate the internal knowledge portal
Manage the internal knowledge portal
Maintain, manage and enhance the organization’s knowledge infrastructure
Share best practices and tactical knowledge across the organization
Prior experience with Knowledge Management methodologies, tools, and concepts
Project management experience (development of plans and schedules, issues, risks, etc.)
Must understand the KCS Knowledge-Centered Support methodology
Knowledge of SharePoint 2013
Experience with business process analysis and documentation / mapping
Knowledge of Service Now
Ability to communicate with all levels of management and staff
Excellent problem-solving, analytical and investigative skills
Strong customer service and follow-up skills
Ability to manage own work on multiple concurrent projects
Moderate travel may be required (up to 20%)

Knowledge Management Specialist Resume Examples & Samples

Minimum 3 years of experience in project management, knowledge management, business process improvement or information management
Bachelors Degree in Social Science, Business or related field
Five years operational experience can be substituted for a degree
Designs and implements tools and technologies to promote knowledge management and collaboration within the enterprise
Draws out, captures and categorizes business information by direct communications with end users
Develops storage platforms, index strategies and user interfaces for knowledge assets
Implements workflows and processes to manage information using collaboration and knowledge management platforms such as SharePoint

Servicenow Knowledge Management Specialist Resume Examples & Samples

As a Knowledge Management Specialist you will be responsible for reviewing, improving and redesigning knowledge content from our Service Desk support teams as part of the customer's desire to maintain a centralized approach to improve service delivery to customers
You will assist with developing, maintaining and delivering knowledge articles and information
Define and document existing technical content and help to manage their continual enhancements
Ensure key stakeholders are informed, engaged and involved at all relevant stages of Knowledge Management
Develop routines for documentation enhancements and review frequency
Ensures organizational adherence to the tools and process
Manage site content ensuring pages are organized, current, appear professional and provide workflow capabilities that support Organization mission and goals
Experience with reconfiguring ServiceNow Knowledge Management
Developing a taxonomy for knowledge base articles, which exploits categories to create "containerised? knowledge base articles by service and service component
Activating and reconfiguring role-based tools to create, store and publish articles
Developing key knowledge-centered support processes, including integration with incident management and problem management processes
Make recommendations for new content development based on data and analytics such as user feedback ratings, search results feedback, views and case resolutions
Ensure proper training guides, help files, reference data, and tutorials are created and maintained
Partner closely with SMEs to drive consistency throughout the process of publishing, tagging, and placing of content
Become super user of content authoring tools and make recommendations to design teams for incremental improvements based on user community feedback
Contribute to established SLA metrics and general site health to drive customer self-service resolutions
The system is available 24x7, outside of scheduled maintenance periods during non-core hours
Maintain on-call service for after hour's support of the Knowledge Management module, including evenings, weekends and holidays
A functional knowledge of Knowledge Management or similar collaborative processes
Experience with defining, documenting and validating business requirements
A demonstrable written form of writing or drafting technical communication used in a variety of technical content
A proven track record of quality improvement
Excellent relationship development skills, with the ability to balance work and interaction with internal stakeholders, key suppliers and industry contacts
A demonstrable record of applying best practice and a customer centered approach
Tool collaboration experience and background
Ability to work across functional areas to drive continuous collaboration
Excellent written and verbal skills'
2+ years' experience working with the ServiceNow Knowledge Management module
Ability to present and explain technical information to diverse audiences
Ability to be flexible, adaptable and learn new concepts quickly
Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
Demonstrated understanding of ITIL processes, operations and procedures
Experience in producing enterprise level reports, including compiling data from several different sources
Able to function well in a fast-paced and adaptive environment
High school diploma or equivalent and 2 ? 4 years of prior relevant experience

Enterprise Knowledge Management Specialist Resume Examples & Samples

5+ years of experience with strategy development, organizational performance, or other related field
3+ years of experience with knowledge management processes, including in DoD and or Navy organizations
Experience with senior leadership stakeholder engagement, facilitation, and client relationship management
Experience with leading, planning, and managing complex tasks with daily client interaction
Experience with task management
Experience with direct client service
Ability to work as a self-starter in a fast-paced environment and multi-task while continuing to be a forward thinker
Possession of excellent organizational and interpersonal skills

Knowledge Management Specialist, Senior Resume Examples & Samples

7+ years of experience with knowledge management and IT strategy consulting in a DoD or federal environment
Knowledge of knowledge management principles, practices, and frameworks and their application and proven results in people, process, strategy, data and technology areas
Experience with authoritative data sources, content management, records management and policy development
Possession of excellent time management skills, including the ability to multitask
Certified Knowledge Manager Certification preferred

Servicenow Knowledge Management Specialist Resume Examples & Samples

Developing a taxonomy for knowledge base articles, which exploits categories to create “containerised” knowledge base articles by service and service component
Maintain on-call service for after hour’s support of the Knowledge Management module, including evenings, weekends and holidays
Excellent written and verbal skills&#8217
2+ years’ experience working with the ServiceNow Knowledge Management module

Knowledge Management Specialist Resume Examples & Samples

Reviews project objectives with KMS Team Leader and proactively suggests most appropriate and timely approach; raises and helps resolve process related issues as they arise
Based on agreed upon approach and using mining parameters, independently and efficiently mines through specified document repositories and extracts relevant materials
Reviews and evaluates extracted relevant materials; codifies, storyboards and creates relevant packages and IP while working closely with the specified knowledge and topic experts
In accordance with BCG sanitization policy, conducts basic sanitization services
Coordinates with the case/ project team members to verify the viability of created packages and incorporates the feedback and suggestion
Organizes and summarizes sanitized materials into appropriate and timely output and provides to KMS Team Leader for quality review for delivery to topic team
Publishes final output on Knowledge-related portals
Generate regular metrics and dashboard to apprise the key stakeholders and streamline the process efficiency and effectiveness

Knowledge Management Specialist Resume Examples & Samples

Under general supervision, executes Knowledge Curation activities
Reviews project objectives with KMS Team Leader/ Knowledge Expert (KE) and proactively suggests most appropriate and timely approach; raises and helps resolve process related issues as they arise
Organizes and summarizes sanitized materials into appropriate and timely output and provides to KMS Team Leader/ KE for quality review for delivery to topic team

Knowledge Management Specialist Resume Examples & Samples

Participate on an experienced team that brokers the delivery of nationwide TTA that is widely recognized for building the capacity of juvenile justice professionals through web forums, online learning communities, conferences, and focus groups
Support development of stakeholder and partner outreach and engagement efforts through social media
Work with NTTAC team members to recommend, develop and implement marketing, outreach and knowledge dissemination strategies
Manage development and execution of communications materials
Conceptualize, coordinate, and prepare client-ready products that meet both company and client standards and needs
Maintain the OJJDP TTA Help Desk to include
Bachelor’s degree in Communications, Marketing, Public Relations, Advertising, Journalism, Public Policy or related discipline required
3+ years of work experience in training and technical assistance, communications, marketing, social media platform use, and content development
Experience working in a Federal consulting environment
Superior verbal, written, and presentation communications skills and personal interaction skills
Analytical skills and the ability to provide insight into project progress
Ability to represent client a public events, including exhibits, conference, webinars and special events
Proposal writing skills and experience
Experience or knowledge related to local, state, and/or federal government programs in the field of criminal/juvenile justice, victim services, and/or health and human services
Creative thinking with strong analytical, problem-solving and decision making capabilities
Superior attention to detail and ability to meet stringent deadlines

Usafricom J Knowledge Management Specialist Resume Examples & Samples

Requires IAT Level II (8570 Certification)
Must be able to travel to countries in the USAFRICOM Area of Responsibility
Applicant selected will be subject to a Government security investigation and must meet eligibility requirements for access to classified information at a minimum Secret level
Applicant will be required to obtain German Government Technical Expert (TESA) accreditation
Salary will be based on experience and qualifications

Knowledge Management Specialist Resume Examples & Samples

Develop input for government performance evaluation standards and program objectives and assist in identifying performance improvements
Travel to assigned locations and interface with management for observing and validating field operations, establishing metrics, analyzing program results, and sharing performance strategies and knowledge
Organize, store, retrieve, and report information for assigned area of responsibility in preparation and review of group deliverables and other required submittals
Maintain strong communication lines and foster positive working relationships with Functional Area Managers and other Project Management Staff
Document, communicate, track, and provide status on requested improvements identified during performance evaluation reviews
Provide customer survey results and feedback related to program and service delivery objectives, and maintain data to demonstrate program-wide progress and trends
Support the Knowledge Management Specialist Seniors and Managers regarding planning, execution, and associated strategic process improvements for program performance reviews and publication tasking
Collect, submit, and edit “good news” stories regarding operational service delivery, innovation, “above and beyond” performance, cost saving initiatives, and provide associated photos for regular newsletter submissions and other assigned tasks in support of Communications Managers
Ability to collect and analyze events, metrics, data, draw conclusions, and prepare comprehensive and summary reports
Strong understanding of US Government contracts and customers
Proficient in Microsoft Office software with emphasis in Excel, PowerPoint, and SharePoint
Knowledge of research methodologies and principles
Strong organizational skills and excellent interpersonal, verbal, and written communication skills
Minimum three (3) years of experience in a combination of knowledge management, proposal development, remote field operations, program planning and/or development on government contracts or programs
Associate’s Degree in business management or related field; may substitute two (2) additional years of experience in associated discipline for each year of college

Knowledge Management Specialist Resume Examples & Samples

Be responsible for the group facilitation, interviewing, training and knowledge transfer
Develop and implement effective Knowledge Management startegies and informaiton policies, processes and procedures for the day to day effective management of information
Be responsible for the preparing surveys and collecting customer feedback after services were provided
Be responsible for developing and implementing effective Knowledge Management strategies and Information Management policies, processes, and procedures for the day-to-day effective management of information
Ensure the execution of established KM processes and procedures and ensure that specific knowledge is efficiently transferred, coherently integrated and made easily accessible to customers
Have experience providing group facilitation, interviewing, training, and additional forms of knowledge transfer

Knowledge Management Specialist Resume Examples & Samples

Coordinate and drive adoption of Knowledge Centred Support and case deflection mindset
Develop corresponding training material and keep up to date
Set Key Performance Indicators for outstanding Article draft-to-published timeline, and identify and address pipeline bottlenecks. Address by training and coaching where and when needed
Ensure article draft-to-published approval process is adhered, and address by training and coaching where and when needed
Execute enhancement activities that improve quality of the knowledge base, efficiency of the knowledge management processes, and customer experience through the technical support portal
Ensure quality of the knowledgebase is outstanding; articles meet set qualification norms on maturity, participation rate and volume, by auditing technical support engineers and rating and reporting on their Knowledge Centred Support compliance levels
Improve Case deflection rate by pro-actively suggesting and implementing countermeasures on the FAQs, with Technical Support, Engineering and / or Product Management teams. Train and coach Technical Support teams
Pro-actively analyze Knowledge Management trends and innovations, and analyze improvement suggestions the Technical Support team submitted through the Kaizen reporting system, and translate these into improvement definitions
Schedule and drive Knowledge Base maintenance
Documenting of existing and new processes, in compliance with ISO standards, covering knowledge management related procedures, approval processes, solution quality guidelines and system usage instructions
Coordinate and execute the timely release of internal and external communication, e.g. but not restricted to, the internal / external Technical Newsletters, training material, coaching emails
Continuously feedback performance & gap analysis to the Business Transformation and Analytics Leader to allow setting relevant goals to steer Knowledge Management maturity where needed
5 years Technical Support experience
Experience with Knowledge Management best practices
Coaching experience
Min 4 years of Technical Support working experience
Knowledge of Honeywell Scanning & Mobility products to correctly assess solution quality and accuracy
MS Excel, MS Visio, MS SharePoint, MS Powerpoint, Salesforce skills
Knowledge of Industry related Knowledge Management, Knowledge Base and Knowledge Centred Support methodology, technology and applications
Proactive thinker and team player
Structured and process minded, strong coaching and communication skills
Obsessed with customer and quality
Able to multi-task, prioritize and work independently as well as in a team environment
Ability to present information clearly and concisely, in verbal and written forms and to communicate comfortably with diverse audiences at all levels of the organization
Key behaviours: Motivator, Organized, Gets results, Makes people better, Champions Change

Knowledge Management Specialist Resume Examples & Samples

Communication Emails – Send department wide emails to inform the department of changes to policy, reminders about procedure, notification of issues or any other information
Knowledge Base - Create, maintain and organize articles in the department knowledge base and perform administrative functions
Knowledge Base - Administration, planning and improvements to the Knowledge Base
Will assist in chat and e-mail responses, self help, etc
Sitting for extended periods is common
Regular use of the telephone and company e-mail for company communication is essential
Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers and FAX machines
No heavy lifting is expected

Knowledge Management Specialist Resume Examples & Samples

Develop processes and procedures for Knowledge Management related to identified state/national child welfare trends and issues to inform both Tailored and Universal/Constituency Services
Create an annual training plan for the knowledge management team
Work closely with identified team members to develop knowledge management reports, analyses, and rapid responses
Write reports and rapid responses based on analysis of information gathered
Facilitate collection of data, analysis, and creation of useful knowledge reports at the state and national level
Develop and maintain a system for developing the Center’s national perspectives in annual and ongoing priority areas as well as identified programmatic areas
Track all knowledge management requests and responses for monthly and Annual Reports
Plan and implement the Center Needs Assessment based on contract expectations
Facilitate a common understanding of the Center priorities based on the Needs Assessment and help to shape communication and dissemination of the priorities
Recommend staffing and roles for most effective Center knowledge management
Provide supervision and oversight to information services
Master’s degree in social work, public administration, or related field
8-10 years professional work experience with at least 7+ years of experience training/technical assistance provision in a human services field, preferably in child welfare
Ability to build and maintain strong stakeholder relationships for capacity building projects
At least 2 years experience with gathering, distilling and writing technical reports
Working knowledge of the Child Welfare Systems and related systems, and federal laws that apply to Child Welfare such as ASFA and ICWA
Knowledge of the following
O Change management process
Experience with Title IV-E waiver demonstration projects
Experience working in a consulting environment
Experience with knowledge management
Knowledge of search engines and basic research reporting standards
Knowledge and experience designing and improving processes
High quality control skills with superior attention to detail and the ability to meet stringent deadlines
Strong analytical, problem-solving and decision-making capabilities
Ability to be flexible, multitask, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment
Excellent verbal, oral, interpersonal and written communication skills, including experience with developing and delivering presentations, writing, and blogging social media content

Level, Knowledge Management Specialist Resume Examples & Samples

Gathers, processes, and analyzes operational data
Identifies and recommends emergent relevant technologies that may result in improvements to current processes
May provide guidance and work leadership to less-experienced staff

Knowledge Management Specialist Resume Examples & Samples

Conducts activities related to the knowledge management processes, to include, but not limited to: content analysis, document management, data capture, portals, shared storage locations, workflow, collaboration, data warehousing, decision support, and information dissemination; planning to encompass the strategy, architecture and methodology for an enterprise modernization effort; selection, implementation, and measure of packaged solutions for enterprise modernization; and complete integration of applications with target data and defined processes
Integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers
Trains and educates front-end users of the knowledge management tools
Monitors solution benefits and key measures of success to ensure that ongoing benefits are realized, and facilitates development of controls with business partners through streamlining processes and system automation
Supports all positions with appropriate analysis and backup materials; collaborates across many business units to communicate complex concepts
Minimum five years of experience as a Knowledge Management Specialist
Minimum of Bachelor’s Degree in Information Management, or related discipline
Requires TS/SCI with Polygraph

Knowledge Management Specialist Resume Examples & Samples

Minimum of Bachelor’s Degree in Information Management, or related discipline. Strong attention to detail and organizational skills
Minimum DOD 8140/DOD 8570 IAT Level II Certification
Background in Microsoft Systems Security and configuration along with use and operation of HBSS

Knowledge Management Specialist Resume Examples & Samples

5+ years of experience as a knowledge management specialist
Ability to demonstrate strong attention to detail
BA or BS degree in Information Management
Experience with supporting joint operational planning preferred
Experience with red-teaming preferred

Knowledge Management Specialist Resume Examples & Samples

Coordinates and manages the capture and sharing of Bain’s IT practice knowledge and experience base
BA or equivalent undergraduate degree required with strong academic credentials
Minimum 3+ years’ experience in a professional services firm environment with exposure to one or more of the following functional disciplines: knowledge management, consulting, marketing, research, strategic planning, business development, product development, and/or project management
Prior experience in practice specialism is beneficial
Good business sense combined with structured problem solving and analytical abilities
Pragmatic and results-focused while still being organized and attentive to detail
Ability to keep calm under pressure, prioritize tasks and quickly move to decision-making
Driven by intellectual curiosity with the ability to self-motivate and work semi-autonomously
Excellent written/verbal communication, and presentation skills (e.g. ability to engage and lead a discussion with senior business executives within Bain)
Superior customer service attitude and ability to contribute a part of a team
Strong proficiency in Excel, Microsoft Power Point, and Word

Knowledge Management Specialist Resume Examples & Samples

Captures case-related information from client development and case team efforts into Bain’s global intranet platform. This includes the capture and processing of case summaries, proposals, case examples, capability and product insights, tools and templates, as well as the meta-tagging of case information to facilitate user searching
Contacts Americas client case teams and practice affiliates in FS to understand work and solicit best content to fill ongoing practice content needs
Coordinates with other Knowledge Specialists to identify cross practice content priorities and works as part of a team to capture and codify materials
Contributes to periodic product updates: identifying priority Bain cases, executing research and analysis, codifying case examples and packaging insights
Helps create and package content and insights in a manner consistent with Bain’s professional standards guidelines
Manages, designs and maintains Practice Area site(s) on Bain’s intranet; ensures newest cases and insights are represented; identifies content gaps
Reviews Knowledge Management and other relevant progress metrics to improve how Bain captures and shares its intellectual property (IP)
Helps identify leading Bain experts & develop credentials materials on key topics within the practice area
Conducts external market research to identify key trends, issues and players as relevant to the product portfolio as needed by the Practice
Contributes as a member of a larger team (e.g., participates in Product, Practice & Knowledge group projects, training, experience sharing, mentoring and other initiatives, etc.)
Regularly communicates issues and progress to Manager(s)
Demonstrates flexibility with the changing demands of industry, the Leadership team, commercial demand for varying products
Liaises with others as necessary, including members of the global services departments
BA or equivalent undergraduate degree required with strong academic credentials; MBA would be a bonus
3+ years’ experience in a professional services firm environment with exposure to one or more of the following functional disciplines: knowledge management, research, consulting, marketing, finance, business development, product development, and/or project management; may consider recent post-graduates with excellent credentials
Experience in insurance or financial services industry a plus
Attentive to detail and very organized
Intellectual curiosity and thirst for learning; passion for business issues
Strong problem solving and analytical abilities and results-focused
Ability to self-motivate and work semi-autonomously
Excellent written and verbal ability: competent business English a must
Strong communication and presentation skills – ability to engage with senior business executives
Superior customer service attitude and ability to contribute on a team
Strong proficiency in Excel and Microsoft Power Point

Usaid Knowledge Management Specialist Resume Examples & Samples

Degree in knowledge management, communications, organizational development, management, international relations, and/or a related field
Bachelor's and 10 years relevant experience OR a Master's and 8 years relevant experience OR a PHD and 6 years' experience in managing the design and implementation of knowledge management (KM) strategy design and implementation, including: stakeholder consultations, assessments, tools and platform development; and in-person and virtual community facilitation and engagement, including virtual events and working groups, content management and curation, and social media
Minimum three years’ experience in international development
Experience with training development and delivery, including face-to-face and eLearning modules
Experience with meeting and group facilitation
Demonstrated leadership, management, and organizational skills; ability to be responsive to client needs and to meet short deadlines; a professional demeanor
Ability to work both independently and collaboratively within a team and clients
Knowledge of USAID and their operations preferred, as well as an understanding of the unique environment in which USAID projects operate; experience with other international development institutions is also helpful
Experience working and/or living in a developing country environment is preferred

Knowledge Management Specialist Resume Examples & Samples

Writing product documentation for a variety of audiences
Creating images, infographics, videos, and blogs for your product areas
Testing the software you describe
Asking for and implementing customer feedback for your deliverables
Collaborating with stakeholders to constantly improve the quality of your deliverables
You have a BS or MS degree in Technical, Linguistic or a similar field and have basic programming knowledge and skills
You demonstrate a general understanding of complex technical concepts and are able to distill them down into digestible chunks
You have an appreciation for the visual layout of content and a general understanding of design principles and methodology as well as relevant tools knowledge
You have excellent communication skills
You can show agile/scrum experience
2+ years of experience in relevant roles
0 - 10%

Knowledge Management Specialist Resume Examples & Samples

End users of the knowledge management tools. Develop reports to support operations, write knowledge content, and prepare presentations for senior management to support recommended changes, new initiatives, or enhancements, as required. Monitor solution benefits and key measures of success to ensure that ongoing benefits are realized, facilitate the development of controls with business partners through streamlining processes and system automation, support all positions with appropriate analysis and backup materials, and collaborate across many business units to communicate complex concepts
Experience with red
Teaming preferred

Knowledge Management Specialist Resume Examples & Samples

Bachelor’s degree with 10+ years of experience or Master’s degree with 5+ years of experience (preferred) in knowledge management, organizational learning, or a relevant advanced degree
Ability to demonstrate expertise and thought leadership in Knowledge Management
Ability to lead project teams in meeting goals and objectives
Experience in HR, including experience serving international audiences and needs
Demonstrated interest in and capacity to deliver knowledge management and/or organizational learning programs
Interest and experience in fostering online communities
Ability to link content development and engagement strategies that facilitate the timely and useful delivery of information through project learning platforms and activities
Excellent presentation, facilitation, program/activity management, and written and oral communication skills
Creative problem-solving and ability to work under tight deadlines
Authorized to work in the United States
Ability to develop knowledge assets using a variety of multimedia tools (e.g., Adobe Creative Suite, video editing tools, screen capture tools, web editing tools, etc.)
International knowledge management / learning development experience (including overseas assignments) a plus

Knowledge Management Specialist Resume Examples & Samples

Responsible for driving a seamless Customer Experience through writing clear and consistent procedures and other reference information
Write and revise ECCO (Extraordinary Customer Care Online) content to ensure that business unit / process owner procedures align to a consistent voice of servicing that represents the Brand of American Express
Write clear, concise final content for ECCO from draft documents as submitted by Subject Matter Experts from across global business units and processes
Maintain consistency of ECCO content, evaluate outdated information for archiving and condense information when applicable. Conduct quality reviews on all content ensuring quality standards are adhered to
Excellent oral and written communication skills including the ability to simplify complex procedures / information into an easy to understand format for our Customer Care Professionals
Ability to create content that is consistent relative to tone, grammar, and vocabulary
Strong Relationship Skills
Demonstrated understanding of multiple GSN business functions preferred
Proficient in MS Word, Excel, PowerPoint,
Knowledge in HTML and HTML editors is a plus
Understanding of Performance Support / Knowledge Management technology and interventions preferred

Isc Knowledge Management Specialist Resume Examples & Samples

Develop and execute knowledge sharing processes and procedures in support of meeting the HR/Payroll content management requirements of the ISC
Monitor the range of information available for addressing customer inquiries and/or resolving issues, identify required changes
Ensure consistency of content across information platforms, and implement updates focused on enhancing the quality and efficiency of ISC services
Coordinate closely with internal and external stakeholders to ensure content aligns with established policies/regulations, and meets ISC and customer needs
Analyze reports and available data to understand effectiveness of knowledge management processes and determine requisite enhancements
Work with managers and technical and functional subject matter experts to develop user documentation for both system-related how-to information and general Human Resources and Payroll policies and processes
Experience managing or maintaining knowledge management content related to HCM systems
Experience working in the HR, Benefits and/or Payroll domains
Experience playing an individual contributor role within a shared services environment
Experience managing or maintaining knowledge management content related to customer support infrastructure tools, including a case management system, knowledge base and associated reporting capabilities

Knowledge Management Specialist Resume Examples & Samples

Regularly communicates issues and progress to Practice Area Manager(s)
Minimum 3+ years of experience in a professional services firm environment with exposure to one or more of the following functional disciplines: knowledge management, consulting, marketing, research, strategic planning, business development, product development, and/or project management
Passion for global trends and innovation
Intellectual curiosity and thirst for learning
Ability to self motivate and work semi-autonomously
Excellent written and verbal ability
Strong presentation skills – ability to communicate with senior business executives
Strong problem solving and analytical abilities

DE Knowledge Management Specialist Resume Examples & Samples

Convert tribal knowledge from GCX teams into well written Knowledgebase Articles
Write digestible, accurate, understandable Knowledgebase Articles according to established style guidelines
Work closely with Knowledge Managers on continuous improvement projects related to the Knowledgebase
Develop and implement content for new country specific features released on the eBay site
Work on assigned country specific content projects
Fluent in German at an editorial level
Excellent written and verbal skills in English
Bachelors degree required; degree in communication, journalism, or German preferred
A minimum 2 plus years of relevant professional writing experience, customer service background preferred

Knowledge Management Specialist Resume Examples & Samples

Performs primary knowledge capture for an assigned topic/request, works with Knowledge Team Managers to understand and define project content and key topic indexing, and promptly publishes a useful initial record
Interact largely with Knowledge Teams based in RDEs and use an extensive collection of internal and external information resources to gather, filter, synthesize, package and deliver information
Supports development of client business by maintaining a repository of client vignettes and credentials
Responsible for creating case summaries from case materials such as proposals
Provides sophisticated synthesis and packaging of results
Maintains project tracker and reports monthly progress to KT Managers
Contributes to the development of consistent knowledge capture processes, shares best practices and works on improvements to BCG knowledge platforms
Promotes innovation at BCG by identifying new concepts and facilitating their capture

SD Knowledge Management Specialist Resume Examples & Samples

Excellent literacy skills
Ability to deliver high quality documentation paying attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Create both technical and customer facing solutions
Initiative - Research best practice and identify key improvements
Build strong relationships and be approachable, work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
Excellent Communicator, this candidate will interact with a number of departments in Sun Life, therefore effective and open communication is important
Advanced Microsoft Office skills and reporting capabilities
Service Desk knowledge
Excellent French written and oral communication

Knowledge Management Specialist UK Resume Examples & Samples

On-going engagement with GCX teams in their assigned region – Frontline teammates, Coaches, team leaders,
Provide on-going education to GCX teams on CSKB functionalities, Search best practices and content updates
Support training initiatives related to how to use the Knowledgebase
Validate Knowledgebase articles for regional accuracy and language quality
Regularly review and update Knowledgebase Articles based on analysis and feedback
Improve content quality through implementing suggestions and requests from Customer experience teams and quality/process improvement teams
Work closely with Content Managers on continuous improvement projects related to the Knowledgebase
Develop and implement content for new country specific features released on the eBay site; Work on assigned country specific content projects
Work closely together with teams such as the LTS team, BU and Overflow partners

Knowledge Management Specialist Resume Examples & Samples

At least 2 years’ experience with gathering, distilling and writing technical reports
Working knowledge of the Child Welfare system and related systems, and federal laws that apply to Child Welfare such as ASFA and ICWA
Change management processes
Child and Family Services Plans
Child and Family Services Review (CFSR) process
Title IV-E waiver demonstration authority
Proficient in MS Office applications: Word, PowerPoint, Outlook, Excel
Supervisory and managerial experience
Demonstrated experience working with National, State, and local organizations, and allied professionals in the field of child welfare

Knowledge Management Specialist Resume Examples & Samples

Identify training needs and plan, develop, organize and deliver process training for new hires and recurrent training for employees in all process related areas
Responsible for generating the training calendars and coordinating the training sessions for the Billing / AR teams
Maintain and update training materials as appropriate
Maintain and update training materials, job aids, procedures, issue communications and train FSSC staff accordingly
Maintain, develop and identify Knowledge Management practices (e.g. Lessons Learned) to support KM efficiency and effectiveness across FSSC
Offer support to FSSC staff with respect to process guidelines, rules, corporate policies, and procedures
Act as point of contact and provide support for all the process/system changes/improvements related to Billing / AR activities in FSSC scope
Measure KPI’s to assess training results and report achievements or deficiencies to the Process Excellence Lead and Billing / AR Supervisors
Coordinate with team members for identifying process deficiencies or possible improvement initiatives and facilitate continuous improvement of processes
Facilitate process transitions by offering knowledge support to the Operational Teams and/or Business Unit representatives
Protect and support organization's values
Contribute to developing a Team-Based culture
Experience working with Oracle ERP system
Experience working in a shared-services environment
Respecting the rules of a safety and healthy work environment during his activities
Taking responsibility for all the aspects of OH&S that they are controlling, including OH&S requirements applicable to the organization

Knowledge Management Specialist Resume Examples & Samples

10+ years of experience with KM and Integrated Master Scheduled (IMS) development functions
7+ years of experience with programs supporting the implementation and maintenance of management information systems or software intensive systems
5+ years of experience with KM and IMS, including supporting project development efforts from inception to deployment, supporting multi–task information systems development projects, and working in a PMO/IPT
Experience with program support

Knowledge Management Specialist Resume Examples & Samples

Advanced Analytics sits across industries and across capabilities, so there is an even higher degree of cross-functional coordination than typical practices, and the nature of that coordination cuts across all areas of Bain , not just the vertical and functional practice areas
We have close ties with our Advanced Analytics Group, a Center of Excellence housing analytical experts who directly support case teams. Our Knowledge Management responsibilities are therefore closely tied into the cutting edge techniques and tools being developed by that group
Support case teams to deliver extraordinary value to our clients
Passion for business issues and for “how” we solve analytical problems for our clients
3+ years experience in a professional services firm environment with exposure to one or more of the following functional disciplines: knowledge management, consulting, marketing, finance, strategic planning, business development, product development, and/or project management
Attentive to detail, very organized, and able to maintain a structured working style in a dynamic and fast-paced environment
Ability to self-motivate, manage concurrent projects, and work semi-autonomously with remote manager and team(s)
Willingness to be flexible to meet the needs of the practice and case teams
Strong presentation and facilitation skills – ability to communicate with senior business executives both in person and over the phone

Knowledge Management Specialist Resume Examples & Samples

Deliver training sessions for new joiners, employees as per training need of a account
Create new Joiner plan
Collect feedback from participants and report it to TL/SV
Validate effectives of training sessions by conducting pre and post tests
Prepare trainings (content, training materials, exercises) as per business needs communicated by TL/SV/MGR
Validate content of new trainings with ES Knowledge Management
Adjust and update training content when needed and validate with BPO Knowledge Management
Ensure that the documentation, assessments and certification criteria are validated by appropriate party
Communicate changes on delta training (difference between process ‘as is’ and process ‘to be’)
Participate in change control system
Validate any change to the documentation
Conduct regular process trainings (including logistics) for new hires
Coordinate work of SME within accounts

Knowledge Management Specialist Resume Examples & Samples

Develop a methodology and intranet structure template for “Deep Dives” through which to collect and present core materials and resources as a standardized intranet resource package to staff
Conduct at least four “Deep Dive” knowledge mobilization exercises in close coordination with thematic Clusters to identify key knowledge, resources, projects and examples on selected key areas of work, and present the information and materials in a structured way on a dedicated SharePoint intranet page
Develop a methodology for “Deep Dives” along with a template structure for how to present the resulting information package on a SharePoint intranet page, along with guidelines to streamline the execution of ‘Deep Dive’ exercises and ensure continuous sustainable maintenance of knowledge resources
Identify key areas of work within thematic Clusters to conduct ‘Deep Dive’ exercises
For each ‘Deep Dive’ work with focal point to identify key projects, initiatives, products, tools, resources and people and compile them in one place
Lead communication campaign to socialize results of ‘Deep Dives’ within UNDP and streamline access to tools and resources
Support Clusters in establishing SharePoint intranet pages to provide access to results of the ‘Deep Dives’ in one place in a user friendly way
Establish metrics and means of verification for monitoring use and impact of ‘Deep Dive’ repositories, and provide monitoring and reporting accordingly
Ability to package various knowledge resources in meaningful ways and turn raw information into useful knowledge, relevant for context, or responsive to stated need
Ability to analyze usage data and present results in an easy to understand manner
5 years of professional work experience providing programme and/or policy support and advisory services on knowledge management, of which at least 2 years of experience working in a large-scale international organization
Strong experience in developing, aggregating and disseminating knowledge products and resources in the development / international relations sector
Strong experience in developing corporate policies, guidelines and templates for knowledge management
Experience in establishing One-Stop-Shops or repositories of knowledge resources on intranets or websites is a strong asset
Broad knowledge of the UN system in general (highly desirable)
Experience providing knowledge management advice and support to teams in large organizations; (10 pts)
Experience in developing, collecting and disseminating knowledge products and publications (10 pts)
Experience in coordinating the development of corporate processes or policies that require consensus, including creation of guidelines and templates; (10 pts)
Hands-on experience in setting up intranet or web repositories, ideally in SharePoint; (5 pts)

Consultancy Knowledge Management Specialist DIG Resume Examples & Samples

Reach out to BPPS stakeholders and achieve consensus within the organization on a new Quality Assurance Process for the development and dissemination of knowledge products and publications
Develop new Quality Assurance Process for the development and dissemination of knowledge products and publications
Facilitate the official approval of the new official guidelines and templates for the revised QAP process
Conduct outreach and training with focal points and key stakeholders on the application of the new Quality Assurance Process for the development and dissemination of knowledge products and publications
Review strengths, weaknesses and lessons from QAP currently in place by conducting interviews, focus group discussions and a survey
Conduct user-centered design exercise on QAP to identify possible solutions and approaches
Develop draft for new QAP and gather feedback on it via online discussions and bilateral consultations
Develop guidance and templates for new QAP and test them with users
Lead the process of achieving consensus across business units on new QAP, policy and templates
Adapt and improve mechanisms and processes for monitoring compliance with QAP through UNDP’s pipeline of knowledge products
Devise a communication/dissemination strategy and training package to promote uptake of the revised QAP among all staff
Conduct training and outreach with BPPS business units and knowledge product focal points on the application of the new QAP
Provide monitoring and reporting on compliance with QAP
Provide advice to business units and teams on development, dissemination and monitoring of knowledge products and publications, including on compliance with QAP
Conduct other KM related tasks as required
Conduct design thinking exercise with BPPS stakeholders on QAP (30 June 2017)
First draft of new QAP on knowledge products development and dissemination (14 July 2017)
Final draft of new QAP on knowledge products development and dissemination (31 Aug 2017)
Development of guidance note and templates for new QAP (31 Aug 2017)
QAP on knowledge products development and dissemination officially endorsed and introduced (22 Sep 2017)
Trainings conducted on new QAP (13 Oct 2017)
Excellent understanding of Knowledge Management concepts, principles, tools and Methodologies
Ability to animate individuals and communities of contributors to participate and share
Master’s degree in International Development, Knowledge Management, Social Science, Communication, or related area, is required. Three years equivalent relevant experience combined with a first degree will also be considered
Five years of professional work experience providing programme and/or policy support and advisory services on knowledge management, of which at least two years of experience working in a large-scale international organization, is required
Strong experience in developing and disseminating knowledge products and publications in the development / international relations sector is required
Experience in developing corporate policies, guidelines and templates for knowledge management is required
Experience in user-centered design is a strong asset
Broad knowledge of the UN system in general is highly desirable
Online application with brief description of why the Offer considers her/himself the most suitable for the assignment; and
No official mission travel is expected for this assignment. In the case of unforeseeable travel requested by UNDP, payment of travel costs including tickets, lodging and terminal expenses should be agreed upon, between UNDP and Individual Consultant, prior to travel and will be reimbursed. In general, UNDP should not accept travel costs exceeding those of an economy class ticket. Should the IC wish to travel on a higher class he/she should do so using their own resources
If the Offeror is employed by an organization/company/institution, and he/she expects his/her employer to charge a management fee in the process of releasing him/her to UNDP under a Reimbursable Loan Agreement (RLA), the Offeror must indicate at this point, and ensure that all such costs are duly incorporated in the financial proposal submitted to UNDP
The Financial Proposal is to be emailed as per the instruction in the separate email that will be sent to shortlisted candidates
Being responsive/compliant/acceptable; and
Having received the highest score out of a pre-determined set of weighted technical and financial criteria specific to the solicitation where technical criteria weighs 70% and Financial criteria/ Proposal weighs 30%

Knowledge Management Specialist Resume Examples & Samples

Provide analysis of current taxonomy and data management principles in order to develop recommendations to improve data management and organization principles within the organization. Provide mapping and migration work breakdown for approved recommendations
Initiate requirements gathering processes for project considered for development. Provide documentation of current processes, new requirements, and final process. Provide detailed business process maps and gap analysis with stakeholder collaboration, to detail business process requirement. Develop, prepare, and deliver briefing with the focus on KM functions, initiatives and progress
Knowledge & Skills

Knowledge Management Specialist Resume Examples & Samples

Designs, builds, deploys, and maintains web pages using a variety of graphics software applications, techniques, and tools
Designs and develops user-interface features, site animation, and special-effects elements
Designs the website to support the organization/customer's strategies and goals relative to external communications
Contributes to the web design group's efforts to specify, improve, and implement the look, feel, and function of online projects
Interfaces directly with customers, users, and web software developers
Experience: Candidate must have experience, or equivalent training / education, working in the Microsoft SharePoint environment; designing and implementation of web design, collaboration tools and content management. The individual performing this requirement shall have at least three years’ experience working in the Microsoft SharePoint environment or similar web based collaboration software tool(s). Have experience designing and implementation of web design, collaboration tools and content management

Knowledge Management Specialist Resume Examples & Samples

Coordinates and manages the global capture and sharing of Bain’s knowledge base within a capability practice area
3+ years’ experience in a professional services firm environment with exposure to one or more of the following functional disciplines: knowledge management, consulting, marketing, finance, strategic planning, business development, product development, and/or project management
Passion for business issues, especially related to Strategy
Excellent written and verbal ability: high level of English language skills required, another language or two a plus
Superior customer service attitude and capacity to contribute on a team
Knowledge of PC applications, including proficiency in Microsoft Power Point, Excel and Word

Knowledge Management Specialist Resume Examples & Samples

Excellent English written and verbal communication skills are mandatory. Should be able to perform internal and external correspondence efficiently, both written and verbal
Advanced understanding of knowledge management and documentation techniques – formal training preferred
Advanced technical, procedural and document writing, proofing and editing skills
Proficiency in Microsoft Office (Word, Visio, PowerPoint, Excel), Adobe and/or other publishing tools
Experience with use of SharePoint libraries and site management
Experience utilizing ServiceNow Knowledge module for documentation and article publishing
Prior experience with process and technical documentation requirements in IT operations teams
Advanced user of Microsoft SharePoint 2013 and O365 as well as ‘social’ collaboration, communication and sharing tools such as (Jive, Circuit, Skype, Yammer, Slack, etc.)
Expert knowledge of available KM tools (Service Now, SharePoint Publishing, metadata use, ‘managed’ library)
Flexible working hours

Knowledge Management Specialist Resume Examples & Samples

Year-end bonus program
Identify opportunities in relation to Knowledge Management including all of IP’s digital tools primarily related to Wiki sites and SharePoint
Ensure that change management processes are adhered to with respect to Knowledge Management and Wiki activities
Oversee outsource vendor who will execute tactical work to ensure a quality, timely, and on-budget delivery of projects
Collaborate and support internal stakeholders and procurement partners related to various digital projects used to support Knowledge Management
Lead web re-design, site layout, content creation, copywriting, and style consultation for WIKI site
Participate on cross-functional teams to gather requirements, strategize scope projects, plan and develop materials, and manage/oversee multiple projects through to completion (delivery, quality, and budget)
Act as liaison between key stakeholders ensuring appropriate infrastructure is in place to support global buying portal platform
Ensure project plans and activities align with group business objectives to meet delivery commitments -- with often-competing agendas
The role is global in nature reflecting the coverage of Indirect Spend. Required to interact with stakeholders and service providers in multiple locations including UK, US, India, Romania and KL
Working knowledge of HTML, XWiki, SharePoint and Navitas desired. Salesforce is a plus
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below. If you have questions about the position, you may contact the recruiter recruiting for this position (1-352-585-2109,George.Rogers@kellyfinance.com), however, your resume should be uploaded via the “SUBMIT RESUME” button included within**

Knowledge Management Specialist Faith & External Engagement Resume Examples & Samples

Our collaboration and advocacy for broader impact to create greater scale and more sustained impact than we could on our own” (ref. strategic imperative #3)
Living out our Christian faith and calling with boldness and humility” (ref. strategic imperative #5)
Provide knowledge management support to the scope of work of all of faith and development’s scope of work (Staff Nurture and Leadership Formation, work with SOs, integration of faith across sectors, M&E and external engagement)
Provide stewardship to global F&D’s engagement with various CoPs leveraging internal & external best practice materials, professional development, and identifying learning opportunities for integrating our Christian faith & calling
Collaborate with knowledge management champions across all sectors and teams to encourage and facilitate faith and calling integration into sectoral research, evidence-building and learning opportunities
Build, and host F&D CoP and interest groups
Maintain and promote content on F&D external webpages and internal F&D CoP pages on WVCentral (in coordination with F&D Communication staff member)
Perform Provide analytical (including meta-analysis) reports on integration of faith & calling based in internal, & external research sources for the F&D teams to strengthen internally and communicate
Document, disseminate and made available a credible knowledge base on impact of faith, the church and different faith actors utilizing existing evidence or resources, - positioning World Vision as a credible thought leader in the development and humanitarian industry from a faith perspective
Gather and disseminate articles based on analyses of existing and new data on WV's work as faith based organization and our work with faith actors in the fields of development and humanitarian responses
Map, analyze, evaluate and document existing resources within WV, Christian and other faith NGOs related to role of faith and faith actors in development, HEA and advocacy especially linked to global strategic priorities and campaigns
Provide externally evidence of impact of faith, church and different faith actors
Develop, strengthen and manage systems and platforms that encourage learning from national office innovations in F&D integration
Coordinate the development of assigned e-learning resources relating to Faith and Development. This includes providing advice on the formulation of the technical aspects of contracts with external consultants and overseeing/approving the direction, production, and WV branding of modules with external consultants. Placing finished modules online for Partnership use, and providing technical instruction on module use
Analyze and package F&D PM implementation data for global internal and external reports to strengthen evidence and build reputation
Based on analyses, develop concise, user-friendly materials relevant for internal and external audiences to reflect key learning
Act as liaison person with assigned church, faith and secular partners towards to provide reports based on the meta-analyses of data and reports related to WVs faith identity and engagement with faith and faith actors in relationship to all aspects of our work
Coordinate and support Faith & Development contribution to WV participation in international forums, conferences and engagement by developing and resourcing with key documents, representation and direct engagement when appropriate
Organise virtual learning events related to F&D and the role of faith and faith actors, including external faith partners and external speakers related to the prioritised areas of WV’s work for internal and external audiences
Analyze, synthesize and produce team reports for internal and external reporting, working with multi-level key stakeholders on information deadlines and consolidating data collection
Project management on discrete time bound operational projects
Carry out additional responsibilities and projects as assigned by team leader for Faith – Advocacy and External Engagement
Tertiary qualification (university degree preferred) in social science, theology, public health, or other related fields preferred
Deep understanding of the diversity within churches and other faith communities, the faith inspired NGO landscape and how that intersects with the faith and development arena, major players and joint work towards the SDGs
Technical ability to analyze input from diverse sources ranging from academic articles, faith based and rights based documents and to develop succinct summaries
Proven Knowledge management and data-management training and/or experience
Strong organizational, time and project management skills and experience
Ability to analyze academic articles and data and to compile compelling summary reports for target audiences including donors, grant makers, and academics
Strong critical thinking and analysis skills
Excellent communication skills in writing and producing clear, concise and appealing documents
Strong computer literacy including skills in database and webpage management, and Excel, Access or other spreadsheet software
Fluency in Spanish or French a plus; other languages helpful also

Knowledge Management Specialist Senior Resume Examples & Samples

Delivery of the site or portions of the new Digital Worker site built on Jive including graphic design, content management, and ease of use, communications/awareness/training to support the new site
User Experience is at the forefront, so ensuring that the design provides a consumer grade experience and that there is a sustainable process that ensures content is fresh and accurate
Important voice in the decision-making and ideation process
Determining the criteria and rationale on when SharePoint 2016 will be utilized and when The Hub will be used with respect to the Next Gen DW site
Iterate with customers, prototyping and gaining/dispositioning feedback from diverse customer base
Ensuring the disposition and cleanup of existing site including lessons learned
Strong customer advocacy with a desire to deliver outstanding products and services
Strengths in organization, process discipline, problem solving, eliciting details and follow-up
Excellent verbal and written communication and facilitation skills
Highly motivated with the ability to work with minimal direction
Strong listening and questioning skills
Desire to work on a truly global team to deliver a global product
Plans and conducts customer/end-user research to inform strategy, guide solution definition, and determine customer/end-user needs based on direct observation of people
Proficient at articulating the .jobs to be done
Utilizes User Centered Design Methodology and Design Thinking to work with business partners, product managers, and business analysts to provide designs that addresses the .jobs to be done
Brings business value and is intuitive, efficient, and enjoyable
Core competencies: Business Requirements, Communications, Day-to-Day Operations Learning and Knowledge Serves as an advocate for the customer/end-user, empathizing with them while being mindful of business goals and opportunities

Knowledge Management Specialist Resume Examples & Samples

Coordinate KM and related change management initiatives with communities of practice (COP’s)/network teams
Promote Knowledge Management & Systems objectives, plans, and priorities to key audiences within the company, helping to achieve adoption and leverage of the knowledge networks
Monitor and measure the establishment of new KM networks and foster the ongoing adoption and use of the networks
Educate teams about the use and benefits of knowledge management, communities of practice, effective collaboration and long term corporate knowledge pools. Engage with network sponsors, coordinators and subject matter experts on their roles and responsibilities related to their network scope
Engage key stakeholders in the use and availability of KM networks and foster cross-network collaboration
Deliver key metrics, success stories and use cases where KM has created and enhanced value for the company
Facilitate the implementation and taxonomy of knowledge networks and improvements to search tools and techniques
Bachelor’s or Master’s degree in Business, Information Systems, Education or related field of an accredited university
6+ years of experience in managing a program/process that requires input from various stakeholders
5+ years of experience participating with or developing a global strategy, and leading a cross-functional team in support of that strategy
Understanding of Knowledge Management principles
Proficient in Microsoft Office and Microsoft SharePoint
Must be able to legally work and remain in the United States without sponsorship
Exceptional communication and active listening skills
Good meeting facilitation skills
Flexible and adaptable; able to work in ambiguous situations
Change management or Project Management certification or designation desiredGlobal and diverse perspective
A creative thinker with the vision to link disparate tools into solution sets
Experience with taxonomy and tagging of information
Flexible and able to work in a matrix environment
Familiarity with engineering-construction industry experience a plus
Foreign language experience a plus

Knowledge Management Specialist Resume Examples & Samples

Collects knowledge assets created during the selling and delivery phases of client engagements and uploads to the AlixPartners Knowledge Repository
Bachelor’s degree preferred (Business-related field preferred)
Passion for business issues with a superior customer service attitude and ability to contribute to a team
Minimum two years’ work experience highly preferred
Effective written & verbal communication skills (English)
Ability to communicate with senior business executives
Proficiency in Word, Excel and experience with PowerPoint/graphical presentations
Experience/internships in professional services and knowledge management a plus
Strong attention to detail with the ability to prioritize tasks
Strong interpersonal skills and a collaborative, team-player
Good business sense and judgement
Learning mentality that can contribute to process improvement
Must be able to work full time in an office environment
Must be physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the work day

Knowledge Management Specialist Resume Examples & Samples

KM Specialist collects knowledge assets created during the selling and delivery phases of client engagements and uploads these to the AlixPartners Knowledge Repository
Retrieves pitches and determines content sharing protocol, including converting to brand right template
Enables and guides consulting team to upload client deliverables
Retrieves and refines end-of-engagement summary so it can be shared firm-wide
KM Specialist vets the Close of Engagement document for professional standards, quality, brand correctness and risk
Verifies meta-tagging accuracy to facilitate user searching
Contributes to sanitisation of Pitch and CoE document
Assures proper sign-off before uploading materials
KM Specialist will act as a single point of contact for the Industry Team for knowledge management
Partners with industry teams by joining calls
Is familiar with all leads and engagements in the industry
Manages the database of client names that can be disclosed in pitches
Maintains credentials decks for their assigned industry(ies)
KM Specialist is part of a global team implementing knowledge management at AlixPartners
Part of knowledge management team responsible for knowledge sharing, and collaboration including means of continuously improving knowledge management programs and solutions

Junior Knowledge Management Specialist Resume Examples & Samples

Collection management
Research support
Current Awareness and alerts
KM specific resources management
Information Specialists (IS) responsible for providing research and current awareness services to fee earners, support departments and clients. They also provide training in legal research and legal research tools
Information Resources (IR) manage our external information resources including electronic and hard copy subscriptions. They also administer the copyright licences and policy for the London office
KM Operations responsible for project management and implementation of bespoke knowledge solutions for London Office and ensuring London optimises its use of global solutions
Good IT skills (including Excel, Word, PowerPoint, and content management tools)
Organises work to allow others easy access to information and documents. Supports and facilitates knowledge and information sharing
Able to demonstrate knowledge of good practice in research, training and information resource management
Good communication skills, both written and oral. Presents effectively and produces accurate and succinct written material
Adapts communication style to suit audience and able to persuade and influence at all levels
Is positive, polite and attentive in all situations, responding promptly to requests

Knowledge Management Specialist Resume Examples & Samples

5+ years of experience in technical writing, knowledge management, information architecture or related fields
Comfortable with ambiguity and enjoys organizing the undefined
Exceptional written communication skills, with the ability to format and disseminate information concisely and effectively
Rigorous attention to detail – ability to execute on numerous workstreams within the same timeframe
Team player, but comfortable pushing back tactfully with stakeholders to maintain a high bar for our resources
People-oriented, emotionally intelligent team player – ability to de-escalate situations patiently and calmly, yet quickly and effectively

Knowledge Management Specialist Resume Examples & Samples

Promote and assist with the use of internal knowledge management tools/processes and develop repeatable knowledge management processes
Present knowledge management briefings to applicable members of the CENTCOM staff. Maintain appropriate content and current operations classified and unclassified Web sites or portals
Develop and maintain an accurate, consistent, repeatable process for responses to official questions through RFI tools by collecting, consolidating, and preparing written responses to external RFI or internal query from leadership
Minimum of eight years work related experience or five years recent experience directly applicable to this position
Must have recent experience working with SAP/STO computer systems and/or networks such as PDAS
Must have working proficiency in Microsoft Office Power Point, Excel, and Word
Excellent written, oral, briefing, interpersonal and technical skills
Active TS/SCI required
Previous experience within Combatant Command staff, preferably CENTCOM

Senior Knowledge Management Specialist Resume Examples & Samples

Proficient in information and knowledge management best practices
Provide dedicated KM support necessary to collect,
Identify, collate, document,
Disseminate and maintain data necessary to produce accurate intelligence analytical products
Be required to interact with analysts, functional users, program offices,
National agencies and system integrators to maintain tailored information knowledge architecture and information flow with Government oversight; providing expert support in the usage of CCJ2 tools and sources available for intelligence analysis and production of digital information
Supporting MTTs in theater as well as attending conferences, identifying and documenting solutions to technical and functional information management requirements; have extensive experience and knowledge of domains used within the CENTCOM AOR, to include collateral and SCI networks
Display the necessary proficiency to provide expertise to enable interoperable intelligence systems and information flow between services, national agencies, Combatant Commands, coalition partners and CENTCOM; and participate in CONOP/TTP and other development
20 years of relevant experience in lieu of degree

Senior Knowledge Management Specialist Resume Examples & Samples

4 years of functional and technical implementation experience
Application Development
SAP ABAP

Knowledge Management Specialist Resume Examples & Samples

Supervise communications specialists implementing KM portfolio tasks
Manage the schedule and implementation of technical focus areas for the KM portfolio
Design and implement effective learning activities – in collaboration with other FEWS NET team members, work with clients to scope and implement appropriate and effective knowledge capture and sharing activities
Contribute to the methods and practice in knowledge management
Identify and curate technical content – in collaboration with USAID and technical experts, implement project-wide content strategies to ensure that the right information is getting to the right people at the right time (and in the right way)
Document and share learning – ensure requirements, lessons learned, and best practices for products, events, and other Knowledge Management activities are clear and documented
Engage partners and learning champions – work with program managers, project partners, and learning champions to expand various FEWS NET online/in-person learning activities including engaging the growing member base on project websites, collaborating with external partners, and contributing content
Work collaboratively with peers – work within the Knowledge Management team and also closely with other FEWS NET teams including communications, web development, training, and assessing and learning to ensure alignment and cohesion
Think outside the box – identify and share more creative, efficient and effective ways to engage audiences and facilitate sharing and collaboration
Get things done – ensure that quality work is delivered on time
Minimum of a Master’s degree in areas such as international relations, political science, international development, communications, knowledge or information management, information systems, or related subjects
Must have at least eight (8) years of progressively more responsible experience converting data and information into knowledge, including experience with data visualization and using data to communicate complex analysis
Must have at least eight (8) years of progressively responsible supervisory work experience, including direct supervision of professional and support staff. He/she must have experience in managing staff on highly complex information systems design, development and implementation projects
Experience working with both technical and non-technical audiences and with bridging communications gaps between groups
Experience with food security and working in food insecure countries is preferred
Demonstrated interest in and capacity to deliver knowledge management and/or organizational learning programs. Ability to link content development and engagement strategies that facilitate timely, useful delivery of information through project learning platforms and activities
Demonstrated interest and experience in international development, especially USAID programs, overseas experience a plus
Excellent facilitation, program/activity management, and written and oral communication skills
Approval to work in the United States

Knowledge Management Specialist Resume Examples & Samples

Coordinates process improvement initiatives through the disciplined use of technology solutions, facilitates discussion of process alternatives in order to arrive at best practices, and coordinates the development and modification of new and existing content
Provides operational support to USCYBERCOM by conducting and overseeing data analysis in order to optimize search results and ensure proper categorization of content within USCYBERCOM
Provides strategic direction to business groups through initiative prioritization, integration, and resource application and ensures that policies and procedures align with the USCYBERCOM mission
Manages content that integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers
Acts as an SME for Knowledge Management and its reporting capabilities, manages content and workflow, and educates front-end users on the use of the Knowledge Management System
Oversees reporting to support operations and prepares analysis and recommendations related to categorization of content and optimizing search results
Monitors solution benefits and key measures of success to ensure that ongoing benefits are realized (e.g., improved process consistency and faster onboarding of information)
Facilitates development of controls with business partners through streamlining processes and system automation, and prepares presentations for senior management to support recommended changes, new initiatives, or enhancements
Minimum 10 years of experience as a Knowledge Management Specialist

Knowledge Management Specialist Resume Examples & Samples

Responsible for generating the training calendars and coordinating the training sessions for the AP teams
Act as point of contact and provide support for all the process/system changes/improvements related to AP activities in FSSC scope
Measure KPI’s to assess training results and report achievements or deficiencies to the Process Excellence Lead and AP Supervisors

Knowledge Management Specialist Resume Examples & Samples

6 years of experience in a professional work environment
Experience in working with clients or a team to design and implement knowledge management programs
Experience with building client relationships, supporting marketing, and supporting business development activities
Ability to write using plain language principles
Ability to manage multiple concurrent tasks
Ability to work in a dynamic environment where processes may go through frequent change
Experience in working with call centers and call center knowledge bases
Experience with managing documents and content using SharePoint
Experience with content management tools, including Drupal and Wagtail
Possession of excellent oral and written communications skills
Possession of excellent time management skills

Knowledge Management Specialist Resume Examples & Samples

At least 2 years of solid technical writing experience
Proficiency in ORACLE Knowledge (a plus)
Proficiency in Spanish (a plus)

Knowledge Management Specialist Resume Examples & Samples

Write clear, concise final procedures for ECCO from draft document as submitted by Subject Matter Experts from across Global Services American Express Business units and processes
Maintain consistency of ECCO content, evaluate outdated information for archiving and condense information when applicable
Conduct quality reviews on all content ensuring quality standards are met
Strong passion for empowering our Customer Care Professionals in providing an outstanding service experience for our Card Members at the first point of contact
Excellent oral and written communication skills including the ability to simplify complex procedures/information in an easy to understand format for our CCPs
Ability to create communications that are consistent relative to tone, grammar, and vocabulary
Demonstrated experience handling multiple priorities with strong attention to detail and excellent follow up skills
Demonstrated understanding of multiple WS business functions preferred
Proficient in MS Word, Excel, Lotus Notes, PowerPoint, HTML and HTML editors
Understanding of Performance Support technology and Knowledge Management interventions preferred
Language: English (required) and Spanish (preferred)

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