Improvement Manager Resume Samples

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J Wisoky

Jazmyne

Wisoky

3062 Oswald Flats

Dallas

+1 (555) 971 8014

3062 Oswald Flats

Dallas

Phone

p +1 (555) 971 8014

Experience Experience

Los Angeles, CA

Service Improvement Manager

Los Angeles, CA

Heaney LLC

Los Angeles, CA

Service Improvement Manager

Working with vendors and the Fin Ops team on the resolution of billing disputes
Processing of Statements of Work for external resources and project services
In conjunction with the finance team, administration of the network recoveries process
Manage the Continual Service Improvement budget
Manage the engagement with Technology development teams, ensuring they deliver to agreed costs and timelines
Produce Management Information relating to the performance of the CSI process, including financial and non-financial benefits that justify opex and capex spend incurred by improvements
Reconciliation of network costs to ensure alignment between orders, contracts, billing, recoveries, budgets and forecasts

San Francisco, CA

Continous Improvement Manager

San Francisco, CA

Weimann LLC

San Francisco, CA

Continous Improvement Manager

Work with the management team to identify and prioritize process improvement opportunities
Lead process improvement teams to apply process improvement methodologies, and achieve business results
Foster a culture of continuous improvement by effectively leveraging communication processes and employee relations programs
Keeps equipment and work area clean and orderly
Facilitates and coaches cross functional teams who are responsible for the planning, preparation, and implementation of continuous improvement initiatives
Coordinate and facilitate Kaizen events for the continuous improvement of manufacturing operations systems processes
Responsible for communicating daily with all levels of employees in order to assist in resolving problems and achieving company goals

present

Phoenix, AZ

MTB Operation Improvement Manager

Phoenix, AZ

Wilkinson-Waters

present

Phoenix, AZ

MTB Operation Improvement Manager

present

Support daily area dispatching/scheduling, automation, and reporting alignment activities. Ensure balance between area optimization and line balance (for current/future bottleneck capacity expansion)
Ensure that Site Metrics and Reports deliver accurate information for decision making. Maintain, audit and improve MFG Dashboard to keep IT data accurate for Site
Develop, maintain, and improve dispatching/scheduling and business rules to continuously improve the Back End Manufacturing Efficiency
Balancing workload across the different team members to ensure each engineer is working on value added activities in line with site and company goals
Benchmark Back End performance against Micron and other world class Back End
Provide periodic department updates to review current status and future goals and objectives
Providing project resources and remove barriers

Education Education

Bachelor’s Degree in Engineering

Texas A&M University

Bachelor’s Degree in Engineering

Skills Skills

Highly flexible and able to react constructively and with a positive attitude to multiple demands, shifting priorities, change and unexpected events
Excellent interpersonal and communication skills with the ability to interact with all levels of the organization
Knowledge of Management Systems including health and safety, environmental, quality and manufacturing
Proficiency in Microsoft Office applications
Exhibit strong judgment and decision-making skills
Ability to work with a diversified work force
Ability to work effectively to meet deadlines
Ability to manage multiple complicated priorities/tasks
Run the site’s Sustainable in a Generation (SIG) program, comprising of tracking files, project lists, site Green Event, and the site Green team
Demonstrated knowledge of Lean Tools, Value Stream Mapping, Visual Management 5S, and Lean Material Flow

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15 Improvement Manager resume templates

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Efficacy Improvement Manager Resume Examples & Samples

Contributing product development, editorial and marketing expertise to efficacy reviews and efficacy improvement activities
Providing support about embedding efficacy in the end to end process for content creation, editorial workflow and marketing processes
Coaching and mentoring product teams to implement post efficacy review actions across a significant business area/product group/s within HE LoB portfolio
Designing and delivery professional development opportunities related to efficacy and research
Quality assuring key elements of efficacy activities and processes across significant business areas/product group(s) within HE LoB portfolio
Developing a strong pro-active partnership with other teams (editorial, product, marketing); ensure consistent communication and delivery of efficacy messages/learner outcomes
Post graduate degree preferred or equivalent experience in an education related field
Working in Higher Education in the North America sector preferred or wider global sector
Evidence of impact of implementing improvement methodologies in product development with a focus on editorial and marketing o Proven experience and demonstrable impact in one or more educational field (teaching/lecturing, HE administration, learning technology, service delivery in education)

Service Improvement Manager Resume Examples & Samples

Key point of contact for financial queries relating to the service
Working with vendors and the Fin Ops team on the resolution of billing disputes
In conjunction with the finance team, administration of the network recoveries process
Coordinate with project managers to align project budgets with service budgets & forecasts
Assist in achieving and tracking of cost target commitments
Support service owners in development of financial business cases, cost models, budget and forecast activity
Reconciliation of network costs to ensure alignment between orders, contracts, billing, recoveries, budgets and forecasts
Order / invoice classification to correct cost centers, account and sub-ledger codes
Manage contractor renewal process with vendors, NWS Project Delivery and the MGL Workforce Management Team
Process contract renewals for existing services
Produce monthly Service on a Page reports covering KPIs across Risk, Finance, Project Delivery and Operations
Inventory audit / reconciliation, managing impact on finances with the Finance and FinOps teams
Telecom expense management
Manage network link quoting and ordering

Performance & Continual Improvement Manager Resume Examples & Samples

Analyse, identify, design and deliver continual improvement in our initial training courses
Prepare business cases to support the introduction of initiatives
Mange post-implementation tracking of initiatives
Integrate change management principles into training development activities
Work collaboratively with the trainers, management and our clients to evaluate existing training and look for areas to refine and further develop the training
Develop, submit and maintain the Business Change and Improvement Plan, including the register of initiatives
Conduct quality assurance review of training deliverables
Manage and maintain the Verification and Validation program
Ability to produce work that satisfies client requirements under time constraints
Liaise effectively with our clients and associated Subject Matter Experts to ensure quality of outputs and achieve project outcomes

Cbhi Practice Improvement Manager Resume Examples & Samples

Manage all aspects of the CBHI CANS implementation, including: training and certification (through oversight of the Interagency Service Agreement with UMass Medical School); functioning of the CBHI IT application (planning and implementation of new features, liason with the Virtual Gateway, and oversight of CBHI Helpdesk); and CANS stakeholder relations (including Managed CAre Entitites, state agencies, providers and families)
Collaboratively plan, implement and evaluate quality improvement interventions to support improved CANS compliance and use in daily practice in provider organizations across the Commonwealth
Participate as a team member in MassHealth behavioral health and children's team activities
Other CBHI and MassHealth tasks and projects as assigned
Excellent ability to collaborate with multiple diverse stakeholders including providers and consumers of services
Deep interest in and enthusiasm for the CBHI mission
Knowledge of public mental health policy and services for children, youth and families
Understanding of the clinical processes of child and family assessment, treatment planning, and treatment implementation
Knowledge of state government processes including state Medicaid systems
One or more years contract management experience
One or more years experience working with software development projects, helpdesk activities, and managers of enterprise database systems or electronic health informatics systems
Experience working with community-based organizations and service providers

Quality & Continous Improvement Manager Resume Examples & Samples

Quality Control – Lead the Quality Control Laboratories to ensure and continuously improve the efficient and safe work flow for analyses, tasks, projects, assignments, and training. Responsible for QC Technicians’ daily assignments and schedules for a 24/7 operation. Establish and maintain quality control systems and work practices to meet production demands for analytical testing. Manage quality budget
Continuous Improvement – Lead, coach, and facilitate site-wide continuous improvement projects. Identify & select continuous improvement projects, set targets and track results. Manage and execute Lean six sigma training programs. Lead continuous improvement workshops and Kaizen events. Provide process improvement and variation reduction expertise as required
Management Systems – Ensure compliance with ISO9001 standards and regulations and Responsible Care®. Work within the documented business management systems, policies, procedures, etc. (e.g. PSM)
Commit to "hiring the best" internally and externally
Serve as role model and enable development of competencies in others needed to implement BASF strategy
Knowledge with cGMP requirements
Six Sigma Green or Black Belt certified

Focus Improvement Manager Resume Examples & Samples

Bachelor's degree in Engineering, Quality, Manufacturing, Mathematics or Statistics
10+ years' experience in manufacturing and/or quality including structured problem solving
3+ years' experience in general assembly, paint and/or body shop
Strong statistical background, education or experience
Certified Red X or Six Sigma
Master's degree in Engineering, Quality, Manufacturing, Mathematics or Statistics
Certified Six Sigma Master Black Belt
Proficient in World Class Methodology (WCM) or Lean Manufacturing tools/methodology

Continous Improvement Manager Resume Examples & Samples

Drive initiatives to improve the site’s OGSMs (especially safety, Right First Time, and TRS) through proactive problem resolution, follow-up and follow-through
Create and cultivate a lean culture at the site – one of escalating issues and resolving them quickly
Advance the site’s FMOS system, coaching key stakeholders on the process and continually seeking out feedback on system effectiveness
Lead root cause analysis teams and drive execution of escalation cards coming from JTM and daily operations meetings
Develop and keep a pipeline of Lean Activities. Lead the implementation of lean activities and tools including kaizen, VSM, 5S, SMED, and visual management
Provide coaching, expertise and training to associates learning to lead lean activities
Lead and coach others to lead RCA events using tools such as A3, fishbone diagrams, and 5 Why
Along with the site Industrial Engineer, manage the site’s CAB to support the site’s 5 year strategy and meet key business unit objectives
Identify and implement small capital projects required to achieve the site’s operating plan and SIG initiatives
Run the site’s Sustainable in a Generation (SIG) program, comprising of tracking files, project lists, site Green Event, and the site Green team
Evaluate associate performance and create development plans, in conjunction with the associate, to challenge their potential
Ensure development plans are in place for each direct report and complete quarterly one on one conversations
Develop and deliver site training on FMOS, lean topics, and problem solving
Tie initiatives and projects back to the site’s financials and OGSMs, especially safety, RFT, and TRS
Provide regular, ongoing communication with line associates and line managers of status of improvement activities
Work with line associates and maintenance to develop, design, and implement most efficient standard work procedures
Create/Revise Standard Operating Procedures and One Point Lessons to maximize operational effectiveness
Provide support to initiatives led by other associates and departments at the site
This position and all site associates are responsible for quality and food safety
Practices Breakthrough Thinking
Navigates Complex Challenges
Develops Talent
Provides safe products and safe workplace
Efficiently convert raw materials in to finish goods
Optimizes the supply chain
Analyzes and improves performance
Lean Principles
Quality at Mars
Safety at Mars
Make Principles
Financial Essentials
Four year accredited Bachelor Degree in Engineering or related discipline
At least 5 years of experience leading continuous improvement initiatives, preferably in the food processing industry
High level of analytical, problem solving, and communication skills
Good interpersonal skills with the ability to recognize different perspectives and the ability to deal with all levels of the organization
Demonstrated ability to lead change in a plant setting
Ability to travel on occasion as requested, up to 10%
Masters degree in engineering or business related field
Certifications in lean or Six Sigma belt
Strong knowledge of plant systems, equipment, and operations in a food processing facility
Working knowledge of other departments (HR, Finance, Commercial, R&D, etc.) and their relationship to Manufacturing
Demonstrated ability to organize daily work, work independently and be self-motivated

IT Service Improvement Manager Resume Examples & Samples

Responsibility and ownership for Account-specific expertise and performance improvements for Service Desk
Identification and Execution of Process Improvements for the queues handled in the account
Work on complex problems to track and drive actions across multiple teams
Documents and reviews trends over a period of time to identify any consistent patterns
Being the expert on the account and handling Changes to the Scope of Services for the account
Collates all data into a concise and comprehensive report on service performance, as measured against agreed business targets
Analyzes the Service Level achievements compared to SLA's
Updates the Service Level Manager and Service Delivery Manger on actions and tasks
Driving the efficiency and effectiveness of the Incident Management, Request Management, and Cost Control process
Apply Statistical Process Control methods to Measure the baseline and Improve Process Performance
Implementation of Industry Standard Practices such as Balanced Scorecard for the respective accounts Service Delivery

Continous Improvement Manager Resume Examples & Samples

Develop and maintain Continuous Improvement programs including Total Preventive Maintenance (TPM), DMAIC problem solving methodology, 5S, Value Stream Management planning and the implementation of lean manufacturing methods
Coordinate and facilitate Kaizen events for the continuous improvement of manufacturing operations systems processes
Maintain cost reduction documentation and provide recommendations for further cost saving initiatives
Develop and lead continuous improvement activities and training schedules to achieve plant goals and objectives in accordance with the Masco Cabinetry Manufacturing Management Operating System (MOS)
Implement and conduct training programs and provide solutions for organizational training needs in areas as requested
Foster a culture of continuous improvement by effectively leveraging communication processes and employee relations programs
Bachelor’s degree in business, engineering, or related field; 8 years of lean manufacturing Systems and continuous improvement experience with a minimum of an Associate’s degree
Intermediate proficiency with Microsoft Office Suite
Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams
Excellent problem solving, critical thinking and decision making skills
Excellent interpersonal and communication skills with the ability to interact with all levels of the organization
Ability to travel daily between plant locations
Maintenance equipment and/or TPM experience
Knowledge of Management Systems including health and safety, environmental, quality and manufacturing
Fluent written and spoken Spanish language skills

SYD Seafreight Processes Improvement Manager Resume Examples & Samples

Review optimal organisational structure per country
Process re-engineering by implementing the standard process any activities as well as organisational changes
Ensuring transport operations adhere to agreed operational KPI’s (95%)
Ensure Task based work methodology is implemented where possible
Support the operational implementation of larger customers to ensure optimised usage of BPA/SeaLOG
Project Management (2 years minimum)
Sea Logistics (2 years minimum)
Communication, influencing and motivation skills
Knowing and mastering transport operational systems, data analysis and reporting
Process improvement and problem solving

Improvement Manager Resume Examples & Samples

Facilitate continuous improvement work across the Primary Metal business area
Train and develop AMBS competence across the organization, both centrally and out at the plants
Support the plants in their improvement work
Run selected improvement projects of strategic importance
Develop concepts
Participate in Primary Metal’s international AMBS network
Master’s degree within industrial economics, technology, business or similar
Long and relevant experience may compensate for lack of formal education
3-8 years of experience from continuous improvement, preferably from industrial production
Experience from leading and facilitating improvement work
Strong communication skills, both in English and Norwegian

IT Service Improvement Manager Resume Examples & Samples

Collates all data into a concise and comprehensive report on service performance, as measured against agreed
Exercising good business judgment within a highly matrixed and ambiguous environment
Management of issues in an enterprise AND client environments
Knowledge and Understanding of ITIL and ITSM Processes
Excellent statistical and project management skills

Continous Improvement Manager Resume Examples & Samples

Facilitates and coaches cross functional teams who are responsible for the planning, preparation, and implementation of continuous improvement initiatives
Lead process improvement teams to apply process improvement methodologies, and achieve business results
Meet project goals and milestones
Develop and coordinate training processes for all employees and cross functional teams
Conduct follow-up assessments of completed training to evaluate and measure results
Modify continuous improvement activities and training programs as needed
Work with the management team to identify and prioritize process improvement opportunities
Provide Business Leadership with support, tools and training to conduct meaningful project reviews
Lead efforts to implement process control and process mapping, documentation, metrics, and monitoring systems
Responsible for understanding and complying with the fundamental principles associated with the Quality and Environmental Managements systems in place at Metal Coaters
Responsible for communicating daily with all levels of employees in order to assist in resolving problems and achieving company goals
Keeps equipment and work area clean and orderly
Ensure compliance with federal and state laws
Perform all duties in a safe manner
To perform satisfactorily in this position, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made for employees with certain disabilities to perform the essential functions
Bachelors Degree in Management or related degree
A minimum 5 years of experience leading process improvement teams or training or related work experience is required
Additional experience may be considered in lieu of the educational requirements
Ability to read and comprehend documents including but not limited to policy manuals, safety rules/programs, operating and maintenance instructions, procedure manuals, and simple correspondence. In addition, the ability to communicate information effectively one-on-one, in small group situations and settings is required
Ability to perform general mathematic calculations including but not limited to addition, subtraction, multiplication, fractions, percentages, and statistics. Some positions may require advance mathematics
Ability to apply common sense understanding to perform work instructions furnished in written, oral or diagram form a must. In addition, the ability to solve problems, which involve multiple variables in a standard situation, is required
Demonstrated knowledge of Lean Tools, Value Stream Mapping, Visual Management 5S, and Lean Material Flow
Ability to manage multiple complicated priorities/tasks
Ability to work effectively to meet deadlines
Ability to work with a diversified work force
Exhibit strong judgment and decision-making skills
Ability to interface and communicate with all levels throughout the company
Self motivated with a high degree of ownership and accountability for results
Highly flexible and able to react constructively and with a positive attitude to multiple demands, shifting priorities, change and unexpected events
Must be able to communicate effectively one-on-one, and in group settings, to include employee training
Must have effective written communication skills to create memorandums that are appropriate for all audience levels, with correct punctuation and grammar
Offers of employment may be contingent upon passing a substance abuse screening test and/ or criminal background check

Focused Improvement Manager Resume Examples & Samples

Establish, deploy, execute and govern the FI Pillar and master plan across the Market with a focus on the FI main roles: methodology, training, coaching
Train and coach the factory leaders, project leaders and other as needed on the FI methodologies
Report status and results of DMAIC and SMED projects to relevant managers and stakeholders
Check adherence to FI methodology, provide support, create alignment, and review the FI drivers & actions with the Factory
Interact with the Executive Team, Factory Managers, Pillar Leaders, Department Managers, TPM Managers, Focused Improvement Teams
Regularly analyze key loss streams and provide data analysis to leadership team to allow for focused efforts to correct losses
Influence the team on project and activity selection to ensure all key priorities have enough projects planned to meet year end goals
Regularly coach all levels of employees on loss identification and elimination opportunities
Regularly pursue self-development opportunities to improve mastery of FI methodology
Bachelor’s degree in Engineering or relevant field
Six Sigma Black Belt or Master Black Belt certified with DMAIC knowledge
2 or more years leading Six Sigma/DMAIC project and coaching others on DMAIC and SMED
Knowledge of TPM, with advanced understanding of the FI Pillar and methodologies and a basic grasp of PM, AM and ET pillars
Prior leadership experience and at least 1 year of experience in operations needed
Strong PC skills, including the use of Word, Excel, PowerPoint, Minitab, Visio, and DMAIC & FI related tools
Advanced English Skills with strong communication, presentation, facilitation and training skills
Basic understanding of Engineering, Supply Chain, Safety, Quality, and Costing

Focused Improvement Manager Resume Examples & Samples

2 or more years leading Six Sigma/DMAIC project and coaching others on DMAIC
Strong PC skills, including the use of Word, Excel, PowerPoint, minitab and DMAIC & FI related tools
Basic understanding of Engineering, Supply Chain, Safety, and Costing

Service Improvement Manager Resume Examples & Samples

Lead the Pan European Service Improvement team within Service Operations, responsible for managing Operations sponsored cross-functional improvement projects through the delivery lifecycle
Carry out line management responsibilities, ensuring Operational Improvement Managers are given a set of measurable objectives that align to the Service Improvement and wider Operations strategies
Support Operational Improvement Managers with training requirements and personal development plans
Manage the Operations Continual Service Improvement (CSI) process and roadmap for all European Operations functions, ensuring appropriate governance is in place
Produce Management Information relating to the performance of the CSI process, including financial and non-financial benefits that justify opex and capex spend incurred by improvements
Drive Operations departments to continually review their work practices to ensure that all operational processes are efficient and effective
Liaise with Senior Management stakeholders across Europe to agree roadmap prioritisation and secure subject matter expertise to support project delivery
Manage the Continual Service Improvement budget
Manage the engagement with Technology development teams, ensuring they deliver to agreed costs and timelines
Customer focused with the ability to identify customer experience issues and drive solutions
Experience of working in a Telecoms operational environment. A general understanding of I.T, broadband internet, telecoms and digital television desirable
Experience working in a Service Management environment or similar with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation
Experience of working as an Operational Improvement Manager or Project Manager
Awareness of ISO27001, ISO9001, ISO20000
Experience using Lean/Six Sigma tools and methodologies. Green belt an advantage
What we’re offering! Technology is a key part of what we do, and our innovation keeps us at the front of the industry while providing you experience on the latest technology, large scale infrastructure and provides unrivalled career development opportunities. We’re looking for passionate people, the innovators, and real talent to be a part of our journey

MTB Operation Improvement Manager Resume Examples & Samples

Lead, drive, and sustain BE OI Systems Conversion Projects. Delivering results by encouraging teamwork and setting priorities
Develop, maintain, and improve dispatching/scheduling and business rules to continuously improve the Back End Manufacturing Efficiency
Participate in the creation, maintenance, improvement, and training of: software, reports, and metrics used by Back End Production and Engineering
Design and coordinate projects with internal and external team
Communicate with other Back End and departments to ensure that BKMs are shared and that the OI group has a strong partnership with other teams
Providing periodic department updates to review current status and future goals and objectives
Maintaining ongoing dialogue with global counterparts; striving to implement Best Known Methods into your operation
Communicating customer expectations to the organization
Communicating with other Sites and departments to ensure that BKMs are shared and that the OI group has a strong partnership with other teams
Driving a culture of project management within the department
Prioritizing & approving projects to align with Site's areas of focus
Managing, measuring and monitoring projects to ensure deliverables and time frames are met
Providing project resources and remove barriers
Master Degree in Industrial Engineering, Engineering Management, Operations Research, Management Science, Computer Science, Engineering, or Bachelor of Science in a related technical field and 5 years' experience with strong knowledge and interest in Industrial Engineering related fields
In depth technical understanding, especially of Industrial Engineering and scheduling/automation concepts. Good knowledge in inventory management, simulation, optimization, modeling, forecasting, automation, statistics, data mining, and database management
Proficient in Microsoft Office and applications including SharePoint, ASP.NET, C#, VB/VBA, RTD, AutoMod, AutoSched AP, Java Script, Angular, Perl, HTML, CSS, SQL, NoSQL (Mongo DB, Hadoop, Cassandra), R, JMP, Machine/Statistical Learning, etc

Maintenance Improvement Manager Resume Examples & Samples

Solid experience of maintenance plan/schedule management, including cycle/period management, task analysis, life cycle cost calculations and resource/workload management
A strong background in the development, management and implementation of maintenance procedures in a regulated and complex asset management environment
Significant experience of implementing a recognised RCM methodology, such as RCM2 or MSG3, ideally with a formal qualification
Excellent communication and stakeholder management skills
The ability to work on own initiative, setting clear targets and deliverables, but within a tight project environment is essential
Flexibility around travel: This role will involve significant UK travel including the London Head Office and Operations Engineering Headquarters in Doncaster. Accordingly, this role can be based either at Doncaster or London

Focused Improvement Manager Resume Examples & Samples

Establish, deploy, execute and govern the FI Pillar and master plan across in the factory with a focus on the FI main roles: methodology, training, coaching
Interact with the Factory Management Team, Pillar Leaders, Department Managers, TPM Managers, Focused Improvement Teams
Demonstrated ability of teaching/coaching basic problem solving tools at all levels

Improvement Manager Resume Examples & Samples

Lead on a large scale, identify, assess, and optimize the material flow and risk trade-offs across the supply chain at a tactical or strategic level (inventory, purchasing costs, production costs, logistics costs, product quality, asset utilization, productivity and customer service)
Optimize or design supply chain infrastructures (distribution networks, plant locations, outsourcing)
Identify and assist in the implementation of optimum inventory levels that balance costs with business strategic initiatives
Participate on supply chain strategy development, including customer/product mix analysis, customer/product segmentation, channels-to-market, capital investment, and sourcing decisions
Optimize or lead the development of supply chain work processes, business rules, and establish metrics in the areas of forecasting/demand planning, production planning, inventory management, order fulfillment and the S&OP process
Apply supply chain most effective technology (MET) and best practices during business projects
Support the design and optimization of supply chains through the use of optimization tools (linear programming, spreadsheet analysis)
Test supply chain design scenarios, process variability and trade-offs through modeling techniques (simulation)
Act as an emerging or knowledgeable contact in the areas of project management, supply chain optimization tools, approaches and methods
Manage cross-functional projects and relationships
Leverage internal consulting skills, communications and project methodologies
Participate on or lead cross-functional team projects
Apply MET Planning technology (ECC, APO tool suite, Logility DP and MP) to continuously improve planning and scheduling
Apply MET SC automation technology to reduce lag time and real time information in supply chain
Apply Integrated Business Planning (IBP) concepts to improving business processes towards maturity for Supply/Demand/Reconciliation
Manage cross functional projects to improve Packaging and Specialty Plastics end to end customer fulfillment experience
Must be able to manage multiple projects
Technical proficiency in the use of computer applications, and sound analytical skills are necessary
A minimum requirement for this U.S. - based position is the ability to work legally in the United States on a permanent basis (U.S. citizen, U.S. Permanent Resident or qualifying Asylee / Refugee)
A minimum of a Bachelor's degree in Supply Chain Management, Engineering, or other related Sciences
A minimum of 5 years of experience in Manufacturing or Supply Chain operations
Experience with Logility, ECC and APO
Experience with Oliver Wight IBP methodology
APICS CPIM Certification
The critical competencies required for success are Interpersonal Effectiveness, Initiative, Value Creation, and Supply Chain Management
Experience with Access DB, skills with managing large amounts of data effectively

Continuos Improvement Manager Resume Examples & Samples

Plans and coordinates training to others who will support the Process Improvement initiatives
Designs, drives and performs operational analysis of business processes, while driving and tracking these projects to successful completion
Documents and institutionalizes using controls and scorecards to ensure lasting project benefits
Identifies and leverages best practices across the organization
Identifies key elements of process improvement and partners with process owners to deliver sustainable and repeatable change
Develops and prepares metrics and related reports
Process Improvement skills required
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
Sound business acumen with corresponding analytical and judgment skills
Strong customer focus with ability to foster effective cross-functional partnerships
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
Strong interpersonal, facilitation, communication, and influencing skills
The ability to listen to and understand information and ideas presented through spoken words and sentences

Service Improvement Manager With English Resume Examples & Samples

The role is accountable for building, deploying, assessing and maintaining the Service Management Framework for GDO Service Delivery
Develops departmental plans and/or organizational priorities
Interprets internal or external business issues and recommends solutions/best practices
Supports external and internal audits and assessments
Support the delivery and implementation of strategic projects and programmes within agreed time, cost and quality
Ensures and monitors that root-cause analysis (RCA) of client service issues is conducted and learning is shared and applied for future benefit
Add structure to current ad hoc improvement programmes (e.g. SME focus areas, Rightshore Programme work streams, other locally identified initiatives)
Where service improvement is required, ensures that a clear plan is established, and agreed with the appropriate parties on how to move forward consistently
Identifying and implementing changes and potential cost-saving initiatives
Provide templates for defining and managing diverse improvement initiatives
Promote the standardisation of contract documents (P&Ps, Billing docs, Training materials, etc.) and headcount capabilities across target teams
Promote a continuous improvement culture that drives productivity, service quality and customer satisfaction
Sets targets for improvements in service quality and resource utilization. Creates and Manages Service Improvement Plans (SIPs) to realise improvements
Responsible for the regular publishing of the Rightshore Programme Newsletter - improve internal and external communications
Relationship Management in Services - The ability to effectively manage external and internal relationships with customers, partners, suppliers and other stakeholders maximizing business benefits, ensuring alignment, reducing costs and minimizing risks to client delivery and satisfaction
People Management – The ability to lead, motivate and inspire others to excel and deliver high standards of performance for the business
Service Operations Expertise – The ability to use process models and frameworks available within the company and externally to drive quality of service in service delivery
Creativity & Innovation – The ability to challenge current ways of doing things (conventional practices), adapt established methods to new situations, pursue ongoing process improvements, create and evaluate new solutions and ideas
Service Governance and Performance Management – The ability to provide overall direction and control for the Xerox delivered services to deliver high quality, cost-effective services to the client
Technical Expertise – Applying technical expertise to resolve client and Xerox business issues and to address key business drivers
Service Transition Expertise – The ability to successfully transition service from current incumbent to operational service delivery

Senior Improvement Manager Resume Examples & Samples

Lead the prioritization and implementation of plant improvement opportunities across different global process technologies or plants
Lead the evaluation of options and proposing solutions in the early FEL stages for performance improvement against the business key performance measures (EH&S, AU, energy etc.) and business specific objectives (i.e. capacity expansion)
Provide in-depth technical plant support in specialized areas including process simulation, modeling, risk analysis, and process optimization
Lead and actively supporting Plant Improvement Teams and assuring proper set-up and use of opportunity identification and process engineering tools
Assume the manufacturing representative, owner’s representative, or project manager role for any given project depending on the specific needs of the facility or Business and the size of the project
Assist the GIL in maintaining the capital project plan and securing capital funding by representing his/her multi-facility area in the project prioritization process
Provide data to validate that projects deliver performance objectives after implementation
Support high priority OSBL, site integration, or multi-Business improvement projects
Assist the Business GIL in identifying and recruiting new Improvement Engineers with exceptional skill
Support validation of productivity & synergy savings
Perform in-depth data mining using advanced statistical tools to identify and develop plant performance improvement opportunities
Lead teams to work with select Engineering, Procurement, and Construction (EPC) companies to improve the working interface with these companies to improve project execution
Work with EPC to hand off projects targeted for construction
Will assist the plant operations team when non-routine situations require more resources with in-depth knowledge of the assets than what is available to safely manage facility needs (i.e. TA’s)
Teach, coaching, and mentoring less experienced engineers in all of the key areas responsibilities
Bachelor of Science in Engineering
10+ years of experience in Business’s technology

Assistant Services Improvement Manager Resume Examples & Samples

Planning is a key responsibility. Assess the team’s current skill levels and compare them with the skills required to meet both current and future business objectives. Plan and evaluate the training and resources needed to meet development goals
Agree on training and coaching objectives, deliverables & expected impactin order to develop effective skills training programs across the contact centers. You will be required to deliver soft skill training modules, generic procedures and system etc
Propose, plan and use agreed metricsto quantify the impact of the training programs
Design and execute training and coaching programs to enhance, correct or bridge skills gaps
Organize call calibration sessions as well as one-to-one coaching by doing call monitoring as well as side by side call listening
To help continuously look for ways to upskill and improve service standards of the overall Contact Centre
Help onboard new hires by giving them the confidence to successfully complete their new hire training
Bring in industry best practices to help cater for various learning practices
Be an agent of change to engage and motivate CSOs to learn, develop and also have funat work
Evaluate all training carried out to ensure that all the knowledge acquired during the training has been successfully transferred back to the workplace, and that the training has been relevant, informative and effective
Track and analyze progress of CSOs and share with management team
Create and maintain Knowledge Management portalto ensure SOP and workflows are always current and up to date
1Based on 2013 Office of the Commissioner of Insurance market share statistics

National Service Improvement Manager Resume Examples & Samples

Tertiary qualifications in business with 5+ years service experience in industrial, manufacturing or similar environment and ideally across a multi-site organisation
Be highly trustworthy, credible and a well-respected person with a track record of setting priorities, meeting commitments and delivering results
Strong project management, attention to detail and robust, logical decision making processes
Be a genuine team player with proven ability to build positive working relationships both internal and external stakeholders
A continuous improvement mind-set and a successful track record of leading change management initiatives
A hands-on and down to earth approach and somebody who is keen to immerse themselves in the business with potential to challenge the status quo

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