Hardware Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the hardware support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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B Hilpert

Benjamin

Hilpert

4886 Letha Lake

Dallas

+1 (555) 805 2809

4886 Letha Lake

Dallas

Phone

p +1 (555) 805 2809

Experience Experience

Dallas, TX

Computer Hardware Support Intern

Dallas, TX

Dare, Wuckert and Grimes

Dallas, TX

Computer Hardware Support Intern

Follow established company policies regarding safekeeping and security of equipment under repair
A+ or Network+ certification are a plus
Repair and perform maintenance on company owned computers and peripherals
Perform generic and basic tests on connectivity and application launches
Recommend or perform remedial actions to correct problems and documents issues
Communicate effectively with manager and/or team members
Keep work areas clean and organized

Boston, MA

Hardware Support Engineer

Boston, MA

Stiedemann Group

Boston, MA

Hardware Support Engineer

Work with senior engineers to develop and document test plans
Providing service information to the field, service providers, and customers
Documenting all significant events related to customer problems and providing timely updates to management and customers
Collaborate with the learning center on training documentation and procedures to create Amazon Robotics University Training program
Hands-on assembly and qualification of test station hardware and development of test station software
Assist senior engineers with day to day laboratory and documentation tasks
Document tests results and prepare test reports for presentation to senior management

present

New York, NY

Global Software & Hardware Support Engineer

New York, NY

Russel and Sons

present

New York, NY

Global Software & Hardware Support Engineer

present

Manages queue and SRs to provide the highest level of customer service within standard support guidelines
Provides the best possible translation for both customer and internal Support engineer – using collaboration methods as necessary
Reports to EMEA Customer HUB Manager
Monitors translation queues to make sure translations occur in a timely manner
Responds quickly to customer requests for escalations by contacting the owning engineer’s manager
Technical Analyst 2-Support.SUPP.PRODSUPP.IC2
Uses Service Request quality guidelines when placing entries in SRs

Education Education

Bachelor’s Degree in Interpretation

East Carolina University

Bachelor’s Degree in Interpretation

Skills Skills

Ability to work with hand tools, and basic knowledge of computer systems
Responsible for maintaining the loading dock and equipment staging storage areas so that equipment awaiting installation can be quickly located
Good customer service skills
Ability to work in a fast paced and agile environment
Ensuring adequate inventory levels for support functions
Staging and configure complex systems for point of sale (POS) and internal corporate distribution
Staying organized and working with minimal supervision
Reporting to the Infrastructure Manager, the candidate will test, and repair various consumer electronic devices
Perform other duties as assigned or directed by management
Complete all administrative record keeping in a neat, accurate and timely manner

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15 Hardware Support resume templates

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Global Competence Center Hardware Support Manager Resume Examples & Samples

At least 7 years experience in Information Technologies
At least 1 year experience in Problem-management tools
At least 2 years experience in Experience in the area of Product and Service Management
At least 2 years experience in understanding of Customers business environment, product positioning & impact
At least 1 year experience in Practical experience in an international job assignment
At least 2 years experience in People Management and Leadership Skills
At least 3 years experience in another European language (preferably French)

Mainframe Hardware Support Analyst Resume Examples & Samples

Bachelor Degree or College Diploma in a related field (Computer Science)
3-5 years’ experience at minimum in zOS support environment
3-5 years’ experience with SAN Storage
Knowledge of large scale hardware infrastructures that include GDPS/PPRC implementations, IBM/Brocade Fabric topologies, and multiple LPAR configurations is desirable
Experience in Financials desired or any other large setting

Hardware Support French / German / Finnish Resume Examples & Samples

Leaving Certificate or equivalent
Fluent German French or Finnish is essential
Minimum of 1 year experience in supporting, maintaining and repairing electronic devices?

IT Hardware Support Resume Examples & Samples

Bachelor Degree in Computer Science or other related field
0 – 2 years of working experience in IT support, IT security
Experience in hardware, server, operation support is a plus
Knowledge of Encase Forensics, Linux, eDiscovery processing and hosting/review platforms (e.g. NUIX, Relativity and Intella) is a plus
Fast learner and demonstrated ability to work independently
Good English communication, both oral and written

Hardware Support / Maintenance Technician Resume Examples & Samples

Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components to the extent required to perform maintenance services
Undertakes minor system tasks (e.g., loading software, rebooting systems) in support of hardware maintenance and operations functions
Installs and incorporates new releases, updates, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)
Operates and applies automated hardware management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade hardware
Plans, executes, and provides recommendations for preventative maintenance as approved by government personnel
Provides recommendations on spares, spares program, planning, and tracking operational spares and bench stock
Provides technical assistance to responding field service personnel
High school diploma / GED
A minimum of four years of relevant technical experience operating, installing, or maintaining computer networks, including hardware
A Bachelor’s Degree from an accredited institute in an area applicable to this position (e.g., information technology, information systems, computer science, computer engineering)
Experience operating, installing, or maintaining Department of Defense Intelligence Information System (DODIIS) enterprise services, Joint Worldwide Intelligence Communications System (JWICS), or other interagency/cross-organizational enterprise capabilities
Experience operating, installing, or maintaining information technology (IT) equipment and networks for Department of Defense (DoD) or Intelligence Community (IC) customers

Hardware Support Engineer Resume Examples & Samples

You have in-depth knowledge about the hardware products
You have basic knowledge about the customer’s workflows
Field service experience is advised
You have good language skills: English, preference for additional local/regional language

Hardware Support Engineer Resume Examples & Samples

Collaborate with Hardware Engineering teams to problem-solve critical production issues
Deep Dive Root Cause Analysis (RCA) on complex hardware issues from the field
Identify manufacturing and sustaining design needs on New Product Developments (NPD) before release to production
Collaborate with the learning center on training documentation and procedures to create Amazon Robotics University Training program
Drive the development of service tooling (Mechanical, Electrical and Software) for FC maintenance cage
Define audit requirements and procedures for AR Certified Service Technicians
Has the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership
Ability and willingness to provide after-hours customer service in a call rotation
Minimum BS/MS in a technical field preferred or equivalent experience
Ability to perform crisis management, develop process, FMEA and control plans
Demonstrated ability and/or experience in a customer support role within a technology company with a large installed product base
Experience with training and technical documentation a plus
Problem solving, Lean, and strong interpersonal skills
Demonstrated ability to work collaboratively within a team
Willingness and ability to travel domestically and internationally 50%
Desire to learn intricate system operations in order to root cause difficult technical problems

Hardware Support Specialist Level Resume Examples & Samples

Experience in providing coaching session to clients
Experience in dealing with clients on site and on the phone
Experience in blackberry, iPhones and iPads devices installation and configuration
Ability to disconnect, relocate and reconnect various IT Equipment. Such as PC, laptops, printers and other hardware peripherals
Ability to unpack, lift and push, move boxes of IT equipment when required
Knowledge of Windows 7, Vista and XP
Ability to do a research on technology trends and provide an advice, support to clients
Ability to do a research online as part of the troubleshooting tools
Knowledge of an incident Management Tracking system

Lockbox Hardware Support Specialist Resume Examples & Samples

Serves as a computer technology expert for assigned functional applications to assist Lockbox Operations with development and ongoing support
Provides hardware support including research, analysis, review, development, implementation and monitoring of new and existing devices
Addresses break/fix issues for all supported areas on any supported hardware for Lockbox Operations and Lockbox Testing Teams
Interfaces with internal and external resources to ensure successful completion, installation and implementation in accordance with client needs
Five or more years of experience in project management and leadership
Proficient computer skills, especially Microsoft Office applications

IT Assist Hardware Support Resume Examples & Samples

A professional and highly focused customer service approach
Excellent communication skills. - both written and verbal
Ability to liaise with stakeholders at all levels
Aptitude to use initiative and a pro-activeness to deliver to business outcomes
A strong team player who demonstrates flexibility and a drive for continuous improvement
Aptitude in technology including hardware and software
Knowledge of Microsoft Technologies (Windows 7, Office 2007/2013, Active Directory, Exchange)
Ability to work well under pressure, multi-task, prioritise and work effectively with minimal supervision
Completed external study in a PC/IT related course
Previous experience in a Help Desk Support role is a benefit

Hardware Support / Maintenance Technician Resume Examples & Samples

AA or equivalent + 6 yrs related experience
TS/SCI clearance (Poly preferred, must obtain)
Certification required to meet 8570 compliance

Hardware Support / Maintenance Technician Resume Examples & Samples

Participates in client/project meeting(s) for the assessment, determination and recommendation of client's hardware and software solutions. Coordinates implementation of system with appropriate support personnel
Installs, configures and troubleshoots system, server and network issues. Installs software, provides appropriate training on network/software and resolves performance issues
Writes technical specifications and documentation for user back-up. Conducts training programs to educate client's users regarding basic and specialized applications
Performs server hardware and software maintenance. Maintains passwords, data integrity and file system security for assigned environments. Responds to systems and/or software concerns and issues. Interacts with security personnel as appropriate
Provides problem-solving support to internal/external client employee(s) within assigned environment(s). Documents problems, analyzes and resolves issues and prepares reports/recommendations to management
Maintains workstation system to include installing software updates and upgrades, adapting software to user needs, writing utility programs, etc
Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components, to the extent required to perform maintenance services
Understands minor system tasks (e.g., loading software, rebooting, systems) in support of hardware maintenance and operations functions
TS/SCI clearance required (CI poly preferred or must obtain)
Four or more years of experience in hardware implementation, desktop systems, or applications support
Experience working with information technology applications and systems
Experience working with client server implementations
Experience working with internet/intranet applications such as MIIS, Apache, Internet Explorer, Netscape, etc
Experience working with software products including operating systems, network based systems, etc
Good interpersonal skills to interact with clients from inception to working product
DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the ESOC task order
Applicable S/W or H/W training and certifications commensurate with the technical objectives, services required, and IT environment specified witin the ESOC task order

Hardware Support Engineer Resume Examples & Samples

Excellent verbal and written skills (e.g., case notes, defect reports, knowledge base articles, etc.)
Organizational skills that support taking an analytical approach to problems and driving solutions to problems through to their conclusion
The ability to work effectively in a team environment and work as a self-starter, willing to take initiative to solve a problem
Field experience and/or administration experience of large computer systems a plus but not required
Experience and knowledge with Infiniband and Lustre is considered a plus
Customer service experience (by telephone or other) preferred
Security clearance may be required
Ability to lift up to 35 lbs. periodically required
Some after-hours support work and travel will be required as well as carrying a 24-hour support cell phone or pager as part of a rotation

Hardware Support / Maintenance Technician Resume Examples & Samples

Installs and incorporates new releases, updates/patches, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)
Operates and applies automated H/W management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade H/W
Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the interoperation relationships of all components, to the extent required to perform maintenance services

Simulator Hardware Support Engineer Resume Examples & Samples

Liaison between flight training device customers and TRU. Act as an advocate to the customer and communicate with engineering and production to fix, deliver, and test solutions
Ensure timely delivery of TRU deliverables to Customers
Provide regular reporting to Customer of issue statuses
Ability to translate Customer issues into engineering terms and perform primary triage of issues
Ability to understand TRU hardware systems and diagnose defects
Formulate hardware design changes required by customers
Carry out on-site interventions to assist Customer with maintaining their training devices

Senior Hardware Support Engineer Resume Examples & Samples

Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP, basic switching and routing
Demonstrated ability to drive complex problems to resolution
Experience with Linux-based operating systems
Experience with enterprise-class server systems and out-of-band management devices
Bachelor or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field
Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience
Experience using the ServiceNow platform preferred but not required

Hardware Support Technician Resume Examples & Samples

Complete all administrative record keeping in a neat, accurate and timely manner
Reporting to the Infrastructure Manager, the candidate will test, and repair various consumer electronic devices
Ability to work with hand tools, and basic knowledge of computer systems
Staging and configure complex systems for point of sale (POS) and internal corporate distribution
Prepares for a secure equipment disposal by organizing the equipment to be disposed of and completing the required documentation
Ability to work in a fast paced and agile environment
Responsible for maintaining the loading dock and equipment staging storage areas so that equipment awaiting installation can be quickly located
Perform other duties as assigned or directed by management
Must have good verbal and written communication skills
Communicate with the Store Systems Support and Computer Operations/Helpdesk departments to provide support for store hardware and network components
A+ or Network+ is added benefit
Experience with Microsoft Configuration Manager or various image deployment tools will be helpful
Experience in working in warranty/field return center or electronics repair role would be a strong benefit

Senior Hardware Support Specialist Resume Examples & Samples

Oversees the team installations and assists where and when needed with day-to-day functions
Maintains records and audits of equipment, spacing, and spare parts inventories
Provides recommendations to management for supply reorder
Helps ensure proper installation practices and procedures are met adequately and consistently by using best practices
Oversees break/fix support process
Completes more technical aspects of break/fix process and recommends solutions
Helps coordinate changes, schedules, and monitors repairs while working with Business Lines to find an adequate time for replacement
Bachelor's degree or equivalent work experience, OR
Technical or vocational certification
At least 5 years experience with installing, relocating, and maintaining computing hardware, such as servers, network gear and storage equipment
ITSM
Aperture Vista
Trellis DCIM and IT Management
Mid-range hardware
Mainframe hardware
Networking/communications hardware
Server hardware

Hardware Support Engineer Resume Examples & Samples

Bachelors in electrical/electronic engineering or equivalent experience
Experience with Electronic Systems, System Maintenance and Debug Methodology
Experience with high speed serial data technology and systems
Skilled in technical communication, analytical problem solving skill, working in team environments
Experience working directly with customers
Ability to work in remote customer locations while communicating with multi-disciplinary teams
Willing to travel to customers locations both regional and national

Computer Hardware Support Intern Resume Examples & Samples

Configure and install hardware and peripheral components such as printers, monitors, keyboards, battery backups
Repair and perform maintenance on company owned computers and peripherals
Troubleshoot basic network related issues
Perform generic and basic tests on connectivity and application launches
Recommend or perform remedial actions to correct problems and documents issues
Communicate effectively with manager and/or team members
Ability to work with hand tools and test sets
Keep work areas clean and organized
Follow established company policies regarding safekeeping and security of equipment under repair
Other duties as requested

Hardware Support Maintenance Engineer Resume Examples & Samples

Experience with installing, maintaining, and repairing voice data and wireless communication systems
Knowledge of interpreting service orders
Ability to maintain telecommunications equipment
HS diploma or GED and 4 years of experience with hardware support, AA or AS degree and 2 years of experience with hardware support, or BA or BS degree
DoD 8570 Compliance Level 2 Certification

Application & Hardware Support Representative Resume Examples & Samples

Willingness to handle high volumes of Tier 1 and Tier 2 calls, but also the ability to work with team of software engineers for more in-depth troubleshooting
Application & Hardware troubleshooting using support tools such as log/text file parsing, Event Viewer and Remote Desktop Solutions (LogMeIn, TeamViewer, etc)
Candidate should have good communication, problem solving skills and have a hands-on, "get it done" attitude
As a front lines communicator to the customer base, the selected candidate will have the willingness and personality to be a company marketer
Prior customer service and call center experience
Experience with Intuit Quickbooks or other
2+ years experience with Windows operating systems and applications
2+ years experience with network troubleshooting
Experience with one or scripting languages and XML
Clear and effective written and verbal English communications skills
BS/CS or equivalent experience

Global Software & Hardware Support Engineer Resume Examples & Samples

Ensure that HUB tasks are handled during active shift
Provides verbal or written translations when customer requires language support
Resolves assigned Service Requests related to our Internet portals
Uses Service Request quality guidelines when placing entries in SRs
Monitors queues to respond to incorrectly routed or unassigned customer requests
Monitors translation queues to make sure translations occur in a timely manner
Responds quickly to customer requests for escalations by contacting the owning engineer’s manager
Reports to EMEA Customer HUB Manager
Takes ownership and coordinates resolution of customer’s service requests
Maintain knowledge of current Oracle business flows
Operate in line with Customer Service HUB business processes and procedures
Provides the best possible translation for both customer and internal Support engineer – using collaboration methods as necessary
Manages queue and SRs to provide the highest level of customer service within standard support guidelines
Can address issues among multiple parties within the organization
Team-working
Excellent verbal and written skills in Hebrew as well in English
At least 3 years work experience
Knowledge of any software products (database, application) would be considered an advantage
Proven experience in support business is not necessary but would be considered an advantage

Hardware Support Engineer Resume Examples & Samples

Providing technical product support to level one (1) engineers who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment and computer systems primarily via online support tools and/or telephone
Resolving escalated incidents within a defined timeframe using standard processes and managing a queue of bugs, cases, and projects
Reporting design, reliability, and maintenance problems or bugs to Cray Engineering, Software development teams, or third party vendors
Participating in customer installations and training
Isolating and analyzing problems
Providing service information to the field, service providers, and customers
Documenting all significant events related to customer problems and providing timely updates to management and customers
Developing, demonstrating and maintaining technical skills including troubleshooting, data analysis, code debugging, test scenario creation and testing
B.S. in Computer Science, Engineering or a related field/discipline
Ten (10) years of related hardware/software support experience or an equivalent combination of education and/or experience
Understanding of analog and digital circuit theory and principles
Understanding of server components including motherboards, memory, storage, and network switches
Understanding of Linux/Unix operating systems
Understanding of file systems, networking, and security
Experience programming and/or Linux scripting language skills (Bash/Perl/etc.) is preferred
Understanding of HPC system power delivery concepts - System level down to individual component level. (AC, High voltage DC)
Understanding of HPC system cooling concepts - System level down to individual component and assembly level. (Convection and Conduction cooling using air, chilled air, and direct liquid)
Understanding of HPC system Packaging concepts - System level down to component and assembly level
Some after-hours support work and travel will be required as well as carrying a 24-hour support cellphone or pager as part of a rotation
Ability to interpret engineering drawings and work instructions
Working from schematics, diagrams, written and verbal descriptions, and defined plans to assist field engineers with performing trouble-shooting functions. In many cases, the individual will need to work from process instructions, engineering specifications, and guidelines that are in preliminary form requiring a high degree of interpretation and judgment
Assisting field personnel in determining methods or actions to remedy malfunctions
Prior experience using test equipment and diagnostic software, including, but not limited to, test programs, oscilloscopes, signal generators, and specialized test apparatus is a plus
Excellent verbal and written skills. (e.g., case notes, defect reports, knowledge base articles, etc.)
Experience and knowledge with Infiniband and Lustre is a plus

Hardware Support Engineer Resume Examples & Samples

Work with senior engineers to develop and document test plans
Work with senior engineers to specify test equipment and custom test station hardware and software
Hands-on assembly and qualification of test station hardware and development of test station software
Carry out engineering verification and validation testing including optical, mechanical, and electrical testing
Perform hands-on bring-up of new hardware, testing and troubleshooting
Document tests results and prepare test reports for presentation to senior management
Maintain test equipment and laboratory space for efficient operations
Assist senior engineers with day to day laboratory and documentation tasks
Multitask and deliver on multiple projects concurrently
Bachelor's degree in technical or engineering discipline
Engineering laboratory experience and hands-on laboratory skills
Understanding of basic electrical and optical test equipment, meters, scopes
Proficiency with MATLAB
Ability to format and organize complex data sets for presentation
Ability to quickly learn and apply new engineering concepts and test methods
Ability to perform basic troubleshooting and root cause analysis on hardware, and test stations
Ability to work effectively in fast-paced and diverse technical environment
Hands-on experience with optical test methods and qualification of electronic imaging systems
Working expertise in C/C++, MatLab, Python
Strong metrics and operational excellence focus
Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
Proven track record of taking ownership and driving results on technical projects

Hardware Support / Technician Resume Examples & Samples

You are a student//graduate in electrical engineering/electronics
You have a above average English speaking and writing skills
You have knowledge of embedded hardware design and analog and digital circuits Cadence/Orcad tools know how is a plus

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