Field Services Resume Samples

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T Jerde

Tyreek

Jerde

33381 Reichel Run

Boston

+1 (555) 990 5447

33381 Reichel Run

Boston

Phone

p +1 (555) 990 5447

Experience Experience

New York, NY

Field Services

New York, NY

Braun-Bailey

New York, NY

Field Services

Gaining customer insights by chemical analysis on site and interpreting results to provide recommendations to improve the quality of water treatment
Assist customer in scheduling maintenance and workload
Provide local direction / management of other Schneider-Electric personnel/contractors engaged on site team
Extract and analyse data using digital technology to drive product strategy and improve performance. ( iService )
Provide feedback to other GE teams for updates to work scopes, engineering practices, component quality and functionality, design changes and shop processes
Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
Performing customer service and account maintenance duties for established customers

Philadelphia, PA

Manager, Field Services

Philadelphia, PA

Thompson-O'Conner

Philadelphia, PA

Manager, Field Services

Drive continuous improvement of procedures and provide recommendations to improve service delivery
Develop and manage implementation plans for customer and internal projects to effectively execute business strategy and plans
Manage vendor relationships and service levels with the brokerage clearing platform (Pershing) and consolidated statement provider (Albridge)
Provide on-site dealer presence to support closing the sales, dealer set-up and orientation, dealer retention and deeper product penetration
Responsible for reporting and metrics for assigned territory, including WIP, HOLDS, EW, Accepted Referrals, PCSR. Provides recommendations based on reporting
Provide day-to-day operational and supervision of field services team
Manages all customer relationships in accordance with Change Healthcare policy and federal/state regulations

present

Phoenix, AZ

Field Services Specialist

Phoenix, AZ

Bogisich-Graham

present

Phoenix, AZ

Field Services Specialist

present

Responsible for the installation, maintenance, repair and removal of a wide range of Data, PBX-voice, networking products and services in a timely and cost effective manner
Establishes a positive relationship with customers in order to secure loyalty to Bell as well as providing interim customer training on products and services
Works as a member of the implementation team when turning up new services or expanding existing services
Facilitate problem resolution by reviewing open problem tickets, troubleshooting issues, updating tickets with current information, proactively updating ticket status to customers and driving the resolution process, while assisting customers to be more productive through effective support, communication and software utilization
Analyze tickets for root cause to eliminate business disruptions, recommend process improvements/innovation methodologies for waste elimination
Provide knowledge sharing to all support teams through the updating of knowledge base articles as well as team documents
Provide day to day support for workstations and office network printers, such as installs, moves, changes, repair and de-installs

Education Education

Bachelor’s Degree in Engineering

Towson University

Bachelor’s Degree in Engineering

Skills Skills

Good to very good knowledge of client and server hardware and SAN
Good knowledge of Windows Server 2008/2012, Active Directory and Exchange Server, Microsoft certification (MCSE/MCITP) desirable
Good knowledge of VMware virtualisation in systems requiring high availability including experience of how to manage/administer virtual machine
Proficiency with basic Process Control Communication protocols such as 4-20ma, Modbus, Hart, etc
Very good knowledge of network protocols and services (LAN/WAN routing, switching, tagged VLAN, firewalling, VPN, SIP, DNS)
Be able to work quickly under pressure without supervision
Reliable, conscientious and good analytical reasoning skills
Demonstrate the ability to work independently with minimal direction and be able to complete tasks assigned on the project
Most have good organizational skills and keep good records
Ability to work independently and as part of a team, strong communication skills

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Specialist, Field Services Resume Examples & Samples

MAJOR RESPONSIBILITIES
Lead technical project testing making recommendations for improvements or upgrades to hardware, software, set ups and evaluations. Work with external vendors to ensure hardware and/or software meets project specifications. Perform end user device installation and support
Troubleshoot advanced hardware or software issues related to either upgrades or escalated restorations that are recognized to be exceeding the Service Level Agreement, applying trade specialty skills and knowledge. Provide detailed documentation of the resolution. Develop standards and procedures for each specialized area’s knowledge base and maintain current updates
Organize and provide work direction for events and projects. Instrumental in providing technical support and training to the staff for all events and project components
Monitor Restoration and Request system and ensure escalation of priority issues to the proper level to ensure timely resolution. Maintain adequate inventory of spare parts, RMA, of hardware and control of the software licensees and software with system in place
5 to 7 years knowledge of personal computers, networking, Microsoft Windows OS, and Active Directory. Microsoft Office products, MAC products and various other types of Office programs a plus, Knowledge of various Point of Sale applications a plus

Field Services Leader Resume Examples & Samples

AIMS/COMS knowledge
Strong excel, word processing and power point skills
Strong credit expertise – knowledge of credit, risk, process, collateral, legal and security issues
Clear, concise, and effective written & oral communication

VP Field Services Resume Examples & Samples

BA/BS with strong academic record
At least 5-10 years post-college experience at a top-tier Wealth Management Firm
Strong project management ability
Excellent problem-solving and analytical skills and strong business judgment; distinctive thought leadership
Solid communication and interpersonal skills

Field Services Specialist Resume Examples & Samples

Establishes a positive relationship with customers in order to secure loyalty to Bell as well as providing interim customer training on products and services
Must be a team player with the ability to learn from and share knowledge with others
Will be required to work shifts, weekends and statutory holidays as well as participating in on-call off-hour service demands
Capable of working physically demanding tasks, which involve lifting, carrying and climbing
Degree or Diploma in Telecommunications, or a related technology, or an equivalent combination of education and technical experience
Skilled in the use of various Digital, IP, and Analogue test equipment
Experience with Internetworking/Data and VoIP technologies
Trained or certified in one or more of the following Cisco skill paths: CCENT, CCNA, CCIE voice or CCIE data
Experience with routers, switches, ADSL modems
Experience involving Avaya/Mitel/Cisco key/PBX systems and applications

Field Services Internship Resume Examples & Samples

Installing and servicing equipment and software at customer sites
Solving customer queries
Arranging delivery and removal of equipment using proprietary software
Ensure all your requests are logged and updated daily using our proprietary ticketing system

Manager, Field Services Resume Examples & Samples

Leads by example, and maintains key relationship with key stakeholders and internal business customers. Oversees the service requests, incidents, and problems. Manages and coordinates urgent and complicated support issues. Monitors and manages the ticket queue and remains hands-on to participate in escalated calls as needed. Acts as the escalation point for all requests and incidents
Performs problem management - root cause analysis and communicates appropriately to stakeholders. Oversees solutions ensuring top quality solutions are available to staff. Develops quality goals, performance expectations and metrics to measure the team’s performance. Mentors team members to develop them professionally in their job role.Advises management with regards to situations that may require additional client support or escalation
Reviews feedback to improve services, tools and supports experience. Supports hardware including: PCs, MACs, POS, handheld equipment and various hardware platforms. Schedules employees team member's work times and provides backup support on an as needed basis. Interacts with internal, external customers
Provides weekly status reports to IT management. Ability to be a creative thought partner with business stakeholders, service providers, and related technology teams. Provide creative technical solutions for all aspects of support activities and projects
2 years of experience in service management capacity and 5 years of experience in IT technical support
2 years’ experience in facilitating and leading software asset management programs

Field Services Technicians Resume Examples & Samples

Abilty to manage simultaneous and conflicting priorities in an effective manner
Ability to manage to and meet deadlines
Ability to identify and protect confidential information

Senior Field Services Resume Examples & Samples

Provide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including, but not limited to
ITIL qualification and MCP certification is preferable but not essential
Bachelors degree in computer science or related field and/or equivalent combination of education and experience

Field Services Resume Examples & Samples

Answers calls and responds to emails from customers
Responsible for event monitoring and incident management. Ensure proper and timely logging and updates of service requests and incidents till resolution
Identify and escalate high severity incidents to Regional Support Engineers to achieve prompt resolution
Ensure that the operational status of designated solution is meeting or exceeding the uptime guarantee
Provide advanced, total system-level troubleshooting, maintenance and service support needs on designated solution
Maintaining daily communication with doctors, radiographers and PACS administrators on solution issues to ensure timely follow-up and resolutions leading to customer satisfaction
Keeping up to date on administrative responsibilities such as ensuring customer information is up to date, maintaining customer service logs and internal service records
Requires Bachelors Degree or Associates and 1 year of progressive experience within technical service role or equivalent (defined as High School Diploma/GED and 4 years progressive experience within technical service role: software, hardware, networks, databases, and/or desktops
Excellent communications and interpersonal skills; demonstrated ability to effectively interface with cross-functional teams
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences communications to achieve the desired results achieving high customer satisfaction
Intermediate working knowledge of PC and standard PC software including Microsoft Office and database programs
High degree of self-motivation and ability to work independently
Ability to communicate using English and local language
Bachelors Degree. Exposure or experience in Microsoft SQL Server and/or Oracle database management
1 year minimum experience working in a healthcare IT environment
Superior ability to deal effectively with customers, peers and management
Working ITIL/ITSM experience

RTS / Escalation Manager Field Services Resume Examples & Samples

Serve as internal and external point on critical incidents and ensure customer impacted issues are resolved as expediently as possible
Lead conference bridges for outages and critical events
Participate and support Predix P1 tickets
Lead resolution (and subsequent product feedback) of Field Vision P2 and P3 tickets
Communicate notifications for critical incidents and events to internal and external audience
Co-ordination with various teams like Technical Operations, Infrastructure Support, Engineering, Product Management and external vendors to assure timely and within SLA incident resolution
Keep track of multiple issues and details in near real-time, tracking action items from meetings and follow-ups with various parties
Drive support and development resources to quickly and efficiently resolve technical issues
Help with trend analysis of problems and RCAs for feedback into the product teams
Generate monthly & quarterly metrics & dashboards for customers and other internal stakeholders
Periodically review all customer ticket submissions to ensure our support is effective and high quality
Collaborate and build Support Team infrastructure tools, reports and processes to ensure a high touch client experience
Use project management methodologies and tools to communicate project status, improve progress visibility, and facilitate decision making at all levels of the organization
Lead essential key milestones meetings to align resources around common objectives (sprint milestones, war rooms, etc.)
Create and distribute key communications using a variety of channels; email, social media, blog, newsletters etc
B.S or M.S in a technical field, such as Computer Science or Information Systems
10 years of experience in the technology space with 5+ years of experience as a project manager or support manager with teams of 5 or more in a cloud or hosted software company
Strong experience in a global customer support organization, working with multiple time zones, with a widely distributed support team
Experience in writing technical documentation a plus
Strong presentation skills and hands-on knowledge in working with PowerPoint, Excel, Tableau to develop reports and dashboards
Background and experience in emerging technologies in cloud, PaaS, and SaaS
A technical engineer, with extensive experience in solving challenging issues in high pressure environment
Interested in learning new skills and “push the envelope” with our products
Experienced with agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as Rally
Excellent communicator, works well in a team environment, and welcomes challenges
Exceptional organizational skills, able to manage multiple work streams effectively and provide timely updates
Comfortable working with Java applications, networking concepts, virtualized environments, continuous integration, deployment and monitoring tools
Collaborative can-do attitude and dedication to making the team successful

Field Services Operational Leader Resume Examples & Samples

Significant experience in Wind Energy service industry
Engineer, Techniker or Meister degree
Significant experience on Job Planning & Execution
EHS Responsibilities
Customer & 3rd Party management
Six Sigma Green Belts Certification
German and English language fluency
Ability to work and influence effectively across functions in a matrix environment
Ability and willingness to work and climb heights of 300ft or more
Ability and willingness to possess and maintain a valid driver's license
Ability and willingness to take initiative and work without direct supervision
Ability to read and understand schematic drawings
Ability to read and understand electrical drawings

On Site Field Services, Center of Spain Resume Examples & Samples

Provide service and support to customer sites within region and nationwide as needed
Coordinate functions with Field Services Management
Recommend appropriate procedural and/or policy changes that will help overall effectiveness
Travel to and remain at all assigned job-sites until assigned tasks are completed
Manage all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle if required and all EHS policies
Chemical Engineering Degree or similar education
Fluent in Spanish and English is a must. (Please note applicants that are not native or fluent in Spanish will not be considered)
Tasks oriented
Customer focus
Availability to travel extensively
Fluent in Portuguese language

Field Services Resume Examples & Samples

Provide technical direction in an advisory capacity to railroad hourly and management employees
Provide clear direction on maintenance and troubleshooting tasks including all appropriate documentation
Interpret and ensure adherence to GE work scopes and MI’s
Administer locomotive warranty material through troubleshooting, inspection and validation
Manage warranty material inventory stock and replenishment
Encourage and maintain safe work environment
Responsible for compliance with local regulations and specific local customer safety and HSE/EHS policies
Provide feedback to other GE teams for updates to work scopes, engineering practices, component quality and functionality, design changes and shop processes
Secondary education in Engineering or applicable technical training or primary education together with 5 years applicable experience in industrial operation
Willingness to work various shifts, various days
Experience and proficiency with a PC, email as well as Microsoft office applications
Ability to work in railroad locomotive shop environment
Professional demeanor and appearance representing GE Transportation to multiple customers
Ability to travel regionally and internationally up to 25% of the time
Ability to speak, read and write English fluently
Technical experience in a maintenance or production environment
Rail industry knowledge and work experience
Experience in a customer service role
Effective team contributor and member

Field Services Resume Examples & Samples

Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
Provide on-site interpretation of data and technical instruction
Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
Assist customer in scheduling maintenance and workload
Assure that equipment and parts meet established schedules
Review reported malfunctions and identify / analyze any undesirable trends
Make recommendations on findings
Review effectiveness of maintenance actions in order to identify training needs
Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
Bachelor’s degree in Engineering is preferred
Proven analytical and quality improvement ability
Able to interface at all levels of the organization both internally and externally

Manager, Field Services Resume Examples & Samples

10 or more years of experience in IT field with progressive leadership required
5 or more years of managing a large desktop support team required
1 or more years of experience successfully leading medium to large MAC projects required
5 of more years of experience support Microsoft Operating Systems required
ITIL v3 Foundations Certification preferred
Experience with SCCM and ServiceNow a plus
Ability to work with business and technology leaders to perform SWOT analysis and set repeatable, measurable team goals
Demonstrated understanding of industry standards and core banking technologies
Requires willingness and ability to adapt to organisational changes in order to support the use of current and future technologies
Must posses excellent communication skills and the ability to problem solve issues
Requires strong interpersonal and organizational skills, including the ability to meet deadlines, follow written policies and procedures, and maintain superior customer service at all times

Field Services Techncian Resume Examples & Samples

Reads and interpret complex schematics, engineering drawings, work orders, technical manuals, and specifications
Initializes and determines readiness of electronic devices for correct operations
Analyzes and interprets device operations for malfunctions, replace spares, troubleshoot faults after isolation and repair modules with component parts
Prepares and maintains appropriate and required records
Use general purpose test equipment, basic hand tools and special tooling as required
May order replacement spares and parts from vendor parts list
May serve as Lead and assume additional responsibilities as assigned

Field Services Director Resume Examples & Samples

Manage a geographically dispersed team of field support analysts delivering desk-side computer maintenance support
Provide management oversight to the Decision One Service Desk to ensure high customer satisfaction and incident and service request performance against SLAs
Manage all service desk ticket queues to ensure tickets are assigned correctly, workloads are adjusted, ticket metrics are achieved, and customer satisfaction is to the expected level for the business
Serves as Vencore Incident Manager for all Severity 1 incidents from initial identification, thru closure and root cause analysis
Selects and hires candidates for positions within department, conduct performance evaluations and salary reviews
Work with business and technology leadership in prioritizing and achieving strategic objectives, and defining short and long term objectives for delivering efficient and effective help desk and workstation support services. Regularly communicate status of program to all impacted stakeholders
Develop, refine, and document help desk and deskside support policies, procedures, diagrams, and drives their implementation and use
Manage the budgeting and renewal of all help desk and field support related contracts
Ideally possesses an active TS/SCI clearance or must be able to obtain
EDUCATION REQUIREMENTS: Bachelor Degree from an accredited university in business or IT related discipline (may substitute with a minimum of 16 years of IT engineering and supervision experience)

Field Services District Manager Resume Examples & Samples

Evaluate and improve associate performance through systematic feedback and documentation
Monitor performance through field-automated management reporting system and call auditing
Ensure quality oriented and timely PM completions, start-ups, and service calls
Participate in the recruitment of new associates who meet Liebert Services specifications
Submit and administer timely performance appraisals for field associates within work group
Ensure equitable distribution of workload assignments for field associates
Schedule vacation/personal days
Maintain overtime control. Review and approve expense reports
Manage all customer accounts in their territory
Cultivate a positive, proactive working relationship with all sales reps, both internal and external
Responsible for communications and support of Liebert Services policy and mission. Must represent Liebert Services management objectives
Administer incentive program. Make recommendations for merit increases and promotions
Develop and schedule technical training plans for subordinates to meet customer needs
Conduct local communication meetings
Inventory Management (cycle counts)
Ensure quality control and ISO adherence within work group
Ensure adherence to all safety and accident reporting programs and policies
Supply proper tooling and equipment for new hires and associates within the work group
Must function as Coach/Leader/Motivator to promote positive morale within work group
Bachelors Degree in Business or equivalent experience
3-5 years General Management/Supervisory experience
3+ years of field service experience
Electrical (Power) or electronics background
Working knowledge of Microsoft Office products – Word, Excel, etc
SMS experience or service management system experience a plus
Work with minimal supervision
Supervise a decentralized environment
Require ability to maintain overall productivity in an interrupt driven environment

Director Projects & Field Services Resume Examples & Samples

10 years of relevant Management experience as a contractor, Professional PM, Superintendent or Installation manager
HVAC/R experience and/or training preferred
Excellent communication skills internally, with Contractors, vendors and Customers
Negotiation and buyout skills
Systems experience in PM & purchasing (Primavera, MS Project, Oracle, etc.)
Experience in retail food and/or dry retail construction management preferred
Demonstrated leadership competencies

Nuclear Field Services Co-op Resume Examples & Samples

Strong commitment to a career in field service engineering and a career with GE Hitachi Nuclear
Previous Nuclear Power Experience
Listens, consults others and communicates proactively

IT Field Services Tecnician Resume Examples & Samples

Associates / Bachelor's Degree in Computer Science, Information Systems or other related field. Or equivalent work experience
Minimum 5 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
Overall knowledge of all Windows based operating systems including Windows 7
Familiarity with workflow and with ticketing systems
Knowledge of VPN connectivity and ability to troubleshoot issues
Excellent customer service skills with ability to interface at all levels of the organization
Ability to work independently and perform in a collaborative, team based environment
A+ certification preferred
MCSE/MCP is a plus
Previous IT infrastructure experience in Airline/Airport environment is a plus
Must possess the ability to lift at least 30lbs
Travel as required

Field Services Resume Examples & Samples

Learning and maintaining awareness of all safety and environmental practices
Performing customer service and account maintenance duties for established customers
Gaining customer insights by chemical analysis on site and interpreting results to provide recommendations to improve the quality of water treatment
Extract and analyse data using digital technology to drive product strategy and improve performance. ( iService )
Support for costing of maintenance contracts Participation in Piloting and Field trials
Trouble shooting
Project scoping, costing and co-ordination
Acting as a knowledge resource to customers, using GE technology to solve identified water treatment needs, including customer reporting and data processing
Partnering cross-functionally within the organisation to optimise our solutions offering
Assisting with generating new sales by accompanying experienced sales representatives to understand the business and sales approach of the organization
Preparing sales calls, including research, proposals/contracts, summaries of sales activities and follow-up
Chemistry, Chemical Engineering, Microbiology, Mechanical or Environmental Engineering degree - or equivalent knowledge or experience
Short job experience in water/process treatment company or industrial plant (steel mill, power plant, chemical plant [with Petrochemical and/or Refinery background]) is a plus
Possession of a valid driving licence
Computer literate in Microsoft Office packages
Fluent in English, in-country language and ideally other foreign languages
Mobile within assigned region/country. Availability to relocate to assigned area within the country
Flexible, adaptable, self-motivated and enthusiastic
Passion for our water treatments
Previous experience working in a water or process treatment company or industrial plant (steel, power, chemical) is an advantage
Previous experience abroad (e.g. studies, practical experience, work & travel)
Proven time management and organizational skills to quickly identify and prioritise issues, create solutions, meet deadlines and anticipate future needs of the business
Strong decision maker with the ability to exercise independent judgment consistent with department guidelines
Self-starter, proactive, able to work independently with minimal direction

Field Services Resume Examples & Samples

Installing and supporting extremely complex end user computer hardware and software to meet the business requirements of the client's customers. Computer hardware encompasses a broad range of end user hardware, from networked PC's and workstations to laptops and personal digital assistants, networked printers and other peripheral hardware. Computer software encompasses operating systems, telecommunications, database management, client server, E-mail, Internet browser, personal information management, asset management and office automation software. Consultant may be required to perform reimaging and staging of equipment
Integrating individual computer systems into the overall computer network. The client computer network is a complex multi-vendor information technology environment. The consultant mainly acts as a field support technician to other client personnel and moves and sets up equipment for large-scale IT Projects. Lifting up to 40lbs, relocating equipment and extensive walking is a very high percentage of responsibilities. The computer systems supported are critical to meeting the business requirements of the organization
Performing personal computer setup, upgrade, installation, and/or post installation support duties. Duties include setup of hardware, prepping & maintenance, and moderately complex PC system and network configuration testing. Duties may include customer orientation with their systems, diagnosis of hardware and or software malfunctions, problem resolution and collecting end user hardware asset information may also be required
Signing a confidentiality statement and abiding by the policy at all times while consultant is under the employment of the client
Trouble-shooting the most complex hardware issues over the phone
Performing computer setup, upgrade, and installations
Experience answering "how-to" questions
Wide-range of desktop support and system
Performing systems and network configuration
Diagnosing of hardware or software malfunctions and problem resolution
Testing and support of commercial off-the-shelf
Knowledge with problem resolution in person and via remote access for the following devices: (Blackberry, PDA, Treo, PC Security, Scanners, Printers)
Experience using an online ticketing system, e.g., Peregrine Service Center, Remedy, etc
Answering questions and resolving issues for client's using remote access
Experience working on Hardware/Software deployment project teams
Use of office automation software to document and convey information to others
Exceptional organizational, oral and written communication skills
Ability to work independently and to take initiative to accomplish required tasks
Knowledge of general computer architecture (CPU, memory allocation, peripheral devices, I/O, etc.), principles of networking technologies, personal computer hardware components
Experience with PC configurations, specifications, and simple troubleshooting techniques
Experience working as a Project Lead
Experience working with State of California
Experience working in Government entities

Field Services Methods Developer Resume Examples & Samples

Standardize, develop, and improve content of 60 Hz GT oOEM (Gas Turbine, other Original Equipment Manufacturer) field procedures and methods
Collaborate with PS Engineering and Training teams to develop methods and training for New Product Introduction (NPI) including new units and new outage tooling
Collaborate with GT oOEM (Gas Turbine, other Original Equipment Manufacturer) Product Line to develop field procedures for 60 Hz GT oOEM products
Follow the FP revision process, implementing valid field procedures recommendations from Field Execution teams
Collaborate with FFA (Field Force Automation) and ELC (Energy Learning Center) teams as a key contributor to requirements for next-generation digital field procedures solutions
Collaborate with Productivity Engineering to update field procedures as required for NPI tooling development
Collaborate with regional Field Engineering teams to simplify and improve field procedures
Implement Corrective Actions from that require field procedures changes
Collaborate with Field Engineering to document oOEM field Best Practices in use today
Technical degree or applicable technical experience
Significant career experience in Field Services, Engineering, Maintenance and / or Field Engineering
Strong English language communication capability, both verbal and written
Field Engineering experience on Siemens, Westinghouse, Mitsubishi, Toshiba, or Hitachi GT’s
Domain knowledge of Field Services requirements
Experience in writing technical procedures or documents
Resourceful and adaptive to change
Strong Customer Service mindset
Strong Project Management / Process Management skills
PC proficiency, web applications including advanced Excel and Word skills

Field Services Co-ordinator Resume Examples & Samples

Planning and managing internal and external engineer’s time through a range of diary management tools
Keeping the internal database up to date and recording information in real time
Maintaining accurate information of resource booking database, including reports, relevant documentation, and notes
Ensure appropriate paperwork & documentation is raised, and distributed to customers in a timely manager
Raising & distributing purchase orders for external contractors
Managing chargeable/lost days analysis for KPI metrics
Raising all site visit invoices on a weekly basis
Handling customer enquires/complaints in relation to orders/bookings
Assisting the project manager by prepping relevant paperwork and documentation
Contributing to the development of an escalation process for open queries
Solid understanding of Microsoft Office, including word, excel, outlook, PowerPoint, and Adobe PDF
Strong communication skills, written and oral
A mind-set, and eye for identifying problems, and ability to propose solutions
Knowledge of SAP or Big House would be advantageous, but not essential

AV Field Services Specialist Resume Examples & Samples

Create support documentation for AV systems including Asset Records, Control Flow Diagrams, Rack-Layouts, Troubleshooting Processes, and Room Designs
Self-motivated leader that can work independently on projects, as well as a team player working towards a common goal
Excellent customer communication skills
Infocomm (CTS-D) – and or 5 years of experience
Infocomm (CTS-I) – and or 5 years of experience
Adapts quickly to systems process and procedures
Ability to read and distinguish architectural blueprints
Ability to prioritize and execute tasks in a high pressure environment and make sound decisions in emergency situations
Strong organization skills and multi-tasking ability
Ability to train cross functional teams in support procedures to deliver on service standards
Understanding and experience with HTML and/or Wiki preferred
Must be able to support a flexible schedule (evening and weekend availability if necessary.)
Must have demonstrated analytical and problem solving skills

Field Services Resume Examples & Samples

Bachelor's degree from an accredited university or college (or a high school diploma)
Experience in a field service or maintenance position is a must
UF/MBR experience is an asset
Allen Bradley, GE Fanuc and Siemens basic programming knowledge is an asset
Able to interface at all levels of the organization, both internally and externally

Field Services Resume Examples & Samples

Working with Client to ensure allocation of appropriate site manpower, tooling and resources to successfully complete jobs on time, to budget and safely for all allocated projects
Provide interface between Client and SE support resources to ensure timely resolution of site issues
Ensure site project activities are scheduled and completed to client requirements and satisfaction
Provide local direction / management of other Schneider-Electric personnel/contractors engaged on site team
Provide technical support to Client on new technologies, solutions
Provide Engineering and Maintenance support on the Schneider-Electric automation systems
Undertake monthly H&S site inspections to promote Health & Safety culture and ensure the SE team comply with Client H&S policies throughout
Production of work packs for job engineers, including Risk Assessments, Method Statements and other documentation to meet customers requirements
Minimise level of downtime with Field Services team through pro-active management of resources
Ensure all site resources complete documentation required to enable customer invoicing
Support of wider activities within the Field Services team as directed by the Field Services regional manager
Demonstrate appropriate underpinning knowledge in the form of academic qualifications (eg Degree/HNC or equivalent)
Have experience of electrical industry
Have supervisory experience
Hold a full driving licence and passport
Possess good written and verbal communication skills
Good working IT knowledge, including Microsoft Office
Have good inter-personal skills
Basic understanding of electrical site installation and test techniques

Field Services Specialist Resume Examples & Samples

Facilitate problem resolution by reviewing open problem tickets, troubleshooting issues, updating tickets with current information, proactively updating ticket status to customers and driving the resolution process, while assisting customers to be more productive through effective support, communication and software utilization
Provide knowledge sharing to all support teams through the updating of knowledge base articles as well as team documents
Provide day to day support for workstations and office network printers, such as installs, moves, changes, repair and de-installs
Provide task management and technical/implementation support for selected business projects as directed by Field Services Lead
Inform and educate users on use of the tools at their disposal through various efforts
A Bachelor’s degree in Computer Science, Management Information Systems, Business Administration or related discipline or 2+ years’ experience in equivalent IS/IT disciplines
Understanding of basic Local Area Network (LAN), TCP/IP and general networking concepts
Strong background in troubleshooting and supporting workstation and printer issues
Bilingual (French & English) is considered an asset

Field Services Specialist Resume Examples & Samples

Taking technical responsibility for clients’ projects
Designing network solutions and complete project tasks, e.g. carrying out installation, configuration and migration work as well as starting up systems at clients’ premises
Performing systematic and careful error analysis, including the development of new solutions and active involvement in problem, change and release management
Creating project and user documentation
Providing technical support as part of a team
Coordinating escalations, including escalating incidents to manufacturers and suppliers
Ensuring the fault-free operation of our clients’ IT systems
Training and supporting our clients
Providing technical support to our product management and sales teams
Qualified, professionally trained IT specialist, systems integrator or similar
Several years’ experience of working in network administration and systems integration in heterogeneous environments
Very good knowledge of network protocols and services (LAN/WAN routing, switching, tagged VLAN, firewalling, VPN, SIP, DNS)
Extensive knowledge of administering Linux systems (RedHat/CentOS) especially CentOS on command-line level
Good knowledge of VMware virtualisation in systems requiring high availability including experience of how to manage/administer virtual machine
Good to very good knowledge of client and server hardware and SAN
Reliable, conscientious and good analytical reasoning skills
Organised and meticulous working style with a target-driven approach
Ability to present complicated topics to clients in a structured manner
Ability to work independently and as part of a team, strong communication skills
Systematic, responsible and proactive approach
An interest in continuously developing your knowledge and skills
Good written and spoken English and German
Willing to travel in Germany and abroad, sometimes at short notice

AM / DM Execution Field Services Resume Examples & Samples

Sepam, Micom, Vamp, etc. Schneider Relay Programming
Relay retrofitment of Other or Schneider make with Schneider make
Relay trouble-shooting in case of malfunction
Feasibility study of LT breaker /MV breaker / Relay retrofitment including preassessment of site, measurements of panelboards and related dimensions
Preparation of B.O.M. with respect to site survey and assessment studies
Understanding client expectations and translating it into opportunity with best feasible option
LT breaker retrofitment activity
MV breaker retrofitment activity
Hand-on in trouble-shooting of LT/Mv breaker faults and wiring schemes
Sound knowledge of brownfield revamp projects
Conducting consulting studies like Energy audits, Harmonic studies, Arc-flash studies, MP4 study, etc
Co-ordination of consulting studies and training orders
Gap-less co-ordination amongst client and vendors
Strong co-ordination capabilities amongst various schneider teams like sales, tendering, project management, techno-commercial, finance, safety, factory, cross-function, lateral teams, etc
Shutdown co-ordination with client and vendor
Should possess Teamwork/teamplayer quality necessarily
Assisting design, tendering and sales team for site and execution related information
Willing to travel for short and long time
Keen on Quality output technically with client satisfaction and end-result requirement of the activity
Should understand the essence of time and impelement all possible methods within the framework of company policy to provide in-time services without any time delays and taking all possible measures to avoid Liquidated Damages to company
Understanding of cost impacts and working in the budget bound scenarios with attempts to take all the cost-saving measures applied without affecting quality
Conversant with reading and explaning wiring schematics and GA drawings
Getting approval of drawings from client
Studying PO, understanding customer requirements, our product features and co-ordinating drawing approvals within time-frames
Should be able to prepare and monitor bar-charts of projects
Raising purchase requests upon booking of orders
Following up for inspections, despatch clearances, deliveries and acknowledgements of material receipts with factory and client
Execution of activities as per the order at client sites
Preparation and getting MOMs signed from client and processing them for invoicing
Invoice submission and follow up for acknowledgement in co-ordination with sales team
Providing support to clear execution issues and expediting payments from client in conjunction with sales team
Understanding all aspects viz execution and commercial from PO. Initiating, leading Kick-off Meetings
Following up for commercial documents like Bank Guarantees, Letter of Credits, etc. with client, cross-function teams
Scheduling activities and keeping management/seniors informed
Carrying out all site related activities and documentations like gate-pass procedures, medical procedures, HR documentation, etc
Maintaing records of all concern order as per norms
Understanding of ISO activities

Manager, Field Services Resume Examples & Samples

Motivate teams to embraces new ideas
Lead the development and execution of strategic plans for Field Staff
Provide ongoing training, mentoring and guidance at all position levels
Collaborate with other departments to build strong relationships to ensure achievement of goals
Identify process improvements that positively influence productivity and profitability
Support and contribute to management efforts toward achieving strategic and financial goals
Directly contribute to and have a thorough understanding of the company’s goals and metrics (revenue, cost, profit, margin)
Ensure policies and standard operating procedures are monitored and updated to include Original Equipment Manufacturer and internal quality expectations and changes
Review and analyze customer and sales information to create action items that will result in achieving client objectives
Be knowledgeable of the Industry and Marketing
Partner with OEM field staff and assigned dealers to identify potential program enhancements and work with internal teams on creation/implementation of program enhancements
Perform face to face consultative selling to dealerships and field as needed
Demonstrate complete knowledge of all client products and services and provide guidance to dealers/OEM field on how client products and services can assist with growing their business
Provide on-site dealer presence to support closing the sales, dealer set-up and orientation, dealer retention and deeper product penetration
Develop and manage implementation plans for customer and internal projects to effectively execute business strategy and plans
Maximize customer retention and satisfaction producing measurable results. Ensure effective and efficient roll out of new business and other assigned projects. Strive to surpass goals
Offer innovative solutions and exhibit the ability to mobilize teams to implement
Fill in / cover open territories and/or positions as needed
Minimum of three (3) years of supervisory experience
Strong relationship management skills are essential, including the ability to relate successfully to people at all levels of business both externally and internally
Significant direct selling experience with proven and effective consultative-selling skills, in particular, sales to dealerships

Field Services Management Trainee Resume Examples & Samples

Assist with special projects pertaining to the day to day operation of the field services department
Prepare meeting agendas, minutes, PowerPoint presentations and reports
Develop metrics, tracking, and reporting tools to quantify field service performance and build efficiencies
Build and maintain positive relationships and rapport with internal employees, clients, and vendors
Perform field service specific research to enhance the department’s service offerings and gain competitive advantages within the marketplace
Perform general office administration and management functions
Learn to scope projects and provide project management support to the field services team as needed
Assist with management and growth of top accounts
Anticipate needs and be one step ahead at all times
College graduate with a Bachelors’ degree in Environmental Studies, Environmental Science, or related field
Willingness to travel to job locations within NY/NJ metro area
Must be comfortable wearing basic PPE, (i.e. steel toe boots, hard hat, safety glasses, FR clothing)
Excellent organizational, time management, listening, and follow-up skills
Enjoys working on multiple projects simultaneously, able to work accurately and effectively under pressure
Team player with the ability to interface with all levels of management within and outside the company

Field Services Agent Senior Resume Examples & Samples

We will rely on you to ensure that the logged requests are resolved and the service level agreement promised to the client, is adhered to
You will be required to identify and highlight areas of short-comings in our current processes, and suggest immediate action and recommendations
You will be the key person tasked with interpreting, analysing, tracking and managing requests and update task details accurately in order to keep the client regularly informed
An essential part of the job is to co-ordinate product requests and liaise with the appropriate team members in order to resolve issues
And much more.

Director, Regional Field Services Resume Examples & Samples

Manages the activities of the regional staff; maintains high standard of performance, as well as disciplines and recommends corrective action, when warranted
Partners with MST and the customer to define and implement the appropriate level of service
Meets with their customer to define/understand their business needs and translates them into acceptable solutions
Makes recommendations for increases and decreases in staff, and for hiring, promotions, and terminations
Plans, delegates and controls work assignments and special projects through direct reports
Identifies strengths and abilities in associates; initiates career planning discussions, creating development plans for their technical and professional growth
Partners with management team to provide the necessary resources to meet project deadlines and ensure that all projects are completed on time and under budget
Establishes specific work goals to be achieved by direct reports, evaluates performance, and conducts reviews
Keeps upper management and the customer well informed of progress, status and/or concerns for each project on a timely basis
Prepares and maintains budget for assigned region; controls expenses and capital expenditures; provides accurate forecasting, assists with project cost estimates and maintains the appropriate manpower levels within labor budget
Responsible for asset management and control within assigned region
Willingness to acquire and apply new knowledge and skills necessary to support POS, Communication, PC and other MST systems
Must have a minimum of 8 years experience in a key leadership/managerial role in a technical or services organization
Strong customer focus. Sense of urgency and flexible to changing circumstances and customer needs
Demonstrated ability to establish and maintain collaborative partnerships with other MST personnel and customers
Excellent analytical and problem solving skills. Strong resource planning and project management skills
Supportive leadership ability: mentor and coach, removes barriers, challenges staff and fosters team management
Strong decision making and negotiation/conflict resolution skills
Strong communication skills and organization skills
Ability to implement existing and new strategic business initiatives
Strong knowledge of PC’s, understanding and use of Windows Operating System, Windows Office products and communication software
Bachelor's Degree preferred and 10+ years of related experience or an equivalent combination of education and experience

Lead Field Services Specialist Resume Examples & Samples

Bachelor’s degree from an accredited university or
2 year degree from a technical institution with at least 4 years’ experience in the RR or associated field; or
High school diploma/GED 10+ railroad experience or
High school diploma/GED 15+ years of military experience (in a basic electronics field)
Communications networking background
Strong business and commercial acumen
Ability to work effectively with minimal supervision
Strong interpersonal and leadership skills
Prior field engineering experience is preferred
Prior electronics repair experience is preferred
Prior experience analyzing data driving recommended changes
Knowledge of Rail Road industry products a plus
Certification and experience using ITIL methodology
Lean Six Sigma experience a plus
FEP program graduate is preferred (internal GE employees only)
Working knowledge of computer operating systems

Director Field Services Resume Examples & Samples

Minimum of 7 years experience with enrollment and eligibility
Minimum of three to five years people management experience
Minimum of two years experience as a Patient Advocate preferred
Strong communication skills with a wide variety of audiences
General knowledge of Microsoft Office

Field Services Specialist Resume Examples & Samples

Experience with routers, switches, ADSL
Trained or certified in one or more of the following: Avaya/Mitel/Cisco key/PBX systems and applications
Certified in one or more of the following Cisco skill paths: CCENT, CCNA, CCIE voice or CCIE data
Skilled in the use of various digital, IP, and analogue test equipment

Manager, Field Services Resume Examples & Samples

Creates a sense of urgency and culture to drive "platinum service customer experience" results by internal teams and/or third-party partners who deliver services as part of our operational capability
May host or drive service level measurement, monthly service level reviews to include supplier performance
Manages relationships and activities both internal and external across Macy's Inc
Leads and builds our culture – communicates, coaches, trains and shows a commitment to develop our employees in all business processes, hardware/software and computing solutions to drive employee growth and career development to achieve the organizational mission
Recognizes and celebrates individual, team and organizational results and accomplishments as a top priority. Is widely trusted: is seen as a direct, truthful individual
Removes barriers so direct / indirect reports can perform effectively
Effectively communicates technical and non-technical topics and builds effective networks with different teams or divisions of MST/Macy's Inc; understands how all the parts of the company work together
Fosters open communication by encouraging the expression of ideas and opinions
Assures smooth flowing, timely transmission of critical information. Oral and written communications is well organized, clear, accurate, grammatically correct and is adapted for the target audience
Listens to others without interrupting
Seeks clarification and confirms shared understanding when communicating
Operational Excellence – responsible for financial budgets and process discipline driving the "business of Field Services" functional components required to measure, change and deliver continuous improvement within the Field Services organization
Ensure that deadlines are met by effective planning, organizing, prioritizing and delegating work through metrics and talent for the business
Takes the initiative to drive change through behavior and words
Strategic agility through evaluation of the Field Services operating and financial models to drive best of breed delivery, cost optimization and resource development
Spends his/her time and the time of others on what's important; quickly zeros in on the critical issues; can quickly sense what will help or hinder accomplishing a goal
Coordinates and provides input along with the Field Planning and Project Management team in the development, staffing and on-time delivery of projects
Ensures engineering design support in conjunction with IFS and Application Development partners to meet business requirements
Provides timely status reports, updates and completion information to field personnel and leadership
Bachelor's degree and 8-10 years of experience in a key leadership/managerial role in a technical or service
Ability to read, write, and interpret documents
Basic math functions such as addition, subtraction, multiplication, division and analytical skills
Very strong analysis/troubleshooting skills. Strong partnering skills
Strong relationship and team building skills
Strong leadership skills, including ability to effectively develop the skills and abilities of team members, participate in decision making process on key issues (e.g. task assignment and scheduling, asset management and project strategies, etc.)
This position involves regular walking, standing, sitting, hearing, seeing, talking, climbing ladders/stairs, twisting, stooping, kneeling, squatting, crouching, bending from waist and knees, reaching above shoulders and overhead
The position also involves regular moving/pushing/pulling/carrying items under 45 pounds and lifting items under 45 pounds from floor to waist and waist above shoulders
Involves use of hands and fingers for writing, typing on a keyboard and using a mouse
May involve close vision, color vision, depth perception and focus adjustment
Outstanding customer focus. Strong sense of urgency. Ability to be flexible with changing circumstances and customer needs
Demonstrated ability to establish and maintain collaborative partnerships with other MST personnel and the customers
Excellent resource planning and time management skills
Proven ability to effectively lead, motivate and develop managers and associates through mentoring and coaching, removing barriers, challenging staff and fostering team management
Ability to model professional leadership skills and behaviors
Strong decision-making, crisis management, and negotiation/conflict resolution skills
Strong communication (both written and verbal), and organization skills. Ability to create, drive and implement strategic business initiatives
Ability to manage change effectively and maintain a flexible response to changing circumstances and customer needs

Director, Field Services Resume Examples & Samples

7 years experience in one of the following areas: Healthcare management, social services, or related government agency
Minimum 3-5 years people management experience
Ability to demonstrate decisiveness and judgment in a wide range of situations
Basic mathematical knowledge and understanding of budgets
Strong follow up and organizational skills
Thorough knowledge of SSA/SSI disability, as well as other federal financial assistance programs and state and local government programs

Field Services Agent Senior Resume Examples & Samples

Able to have strong organizacional and follow-through skills
Able to prioritize incidents, multi-task and problem-solve, in order to provide telephonic support to our clients
Able to have a positive attitude, with an ability to resolve difficult customer issues

Manager, Field Services Resume Examples & Samples

5+ years (including at least 1 year of leadership responsibility and two years of experience with enrollment and eligibility
People management experience preferred
Minimum of two years of experience as a Healthcare Representative preferred
Ability to work collaboratively within a team

Director of Field Services Resume Examples & Samples

Minimum 10 years’ service company operational/field management experience
Experience in mid-level management or above; technical background preferred
Successful track record of working with support departments
Willingness and desire to know, learn and understand the inner workings of the three service companies. Ability to analyze and understand the differences among the companies and provide appropriate support to each

Regional Manager, Field Services Resume Examples & Samples

Strengthen the team to embrace new ideas and independent thinking
Continually assess individual development levels and apply that knowledge toward retention efforts, continuing education, and opportunities for growth
Apply strategic thinking to lead teams to higher performance levels; challenge team to maintain or exceed client expectations
Maintain appropriate staffing levels and overhead costs to maintain program margins without compromising quality of service
Exhibit the ability to negotiate differences and resolve conflicts to mutual advantage
Regular travel is required
Bachelor’s degree (BA or BS) from an accredited four-year college or university
Minimum of five (5) years of related experience
Minimum of three (3) years of supervisory/team management experience
Excellent negotiation skills required
Proficiency in using Microsoft Office and Salesforce or other CRM databases
Mentoring and presentation experience
Must be able to work with all levels and backgrounds in a diverse workforce
Substantial knowledge of marketing and/or retail automotive business

Field Services Regional Manager Resume Examples & Samples

Deliver excellent customer service to internal and external customers
Ensures operations are done safely and in compliance with local, state and federal regulations
Responsible for managing and training new employees as needed to ensure safety, efficiency and profitability
Ensures all employees are properly trained and equipped with the necessary tools to be successful
Compiles and analyses various reports for decision making, management reporting and compliance
Responsible for departmental budget and business plan for functional area
Actively works with sales personnel to develop costs and operation plans of execution for potential Field Service projects; responsibility for completing the projects on the defined cost basis is a fundamental and vital aspect of the position
Identifies resource needs and provides justification
Troubleshoots and resolves complex problems
Computer skills including Microsoft Office Suite
Able to supervise and lead employees
Effective communication, both oral & written
Ability to provide external sales support to existing direct sales representatives and customer
5 + years of related experience required
Previous management experience with budgetary and profit & loss (P&L) responsibility preferred
Proven ability to lead others required

Manager Field Services Complex Claims Resume Examples & Samples

Re-direct resources as needed to assist with underperforming or struggling teams
Manage requests for time off based on department policy to ensure customer business needs are met
Collaborate with on-site Change Healthcare leadership to foster a cohesive team environment and co-manage the PBA team
Develop and facilitate team building activities monthly to promote team unity and provide opportunity to team members to learn new skills
4+ years experience in healthcare revenue cycle or similar area
1+ years experience with remote team management
Hospital Business Office leadership experience preferred
Hospital Vendor management experience preferred

Lead Lmdw Field Services Resume Examples & Samples

Responsible for overall site health and infrastructure environment - Monitors service levels, tracks metrics/analytics, and ensures site health of GTS services
Site delivery responsibilities expanded to MES infrastructure and integration of MES infrastructure with plant devices
Coordinates and acts as SPOC for complex service requests (e.g., MES, Lab and warehouse systems, End user devices, networking services, Collaboration)
POC for Level 2 (ISA 95 model) infrastructure
Interacts with LMDW personnel to problem-solve future-state requirements
Serves as source of functional understanding of processes, tools, and integration of LMDW plant equipment with IT platforms (e.g., Wonderware, Camstar, OSIPI, Werum, LIMS, Tracksys. Etc.), as well as LMDW business knowledge
Interacts with multiple LMDW stakeholders – Execution systems, plant engineers and technicians and LMDW IT
Will be accountable for GTS services at LMDW sites
Maintains IT facilities ownership (e.g., local computer rooms)
Performs site-level DR, BCP, CMDB related to GTS services
Local representation/site support services for audit/HR investigations related to GTS services
Local/site-level asset planning, purchasing, deployment and decommissioning related to GTS services
End user knowledge (e.g., training, technical writing) related to GTS services
Vendor management associated with Ricoh/Xerox related to GTS services
Support local AV systems and vendor management with AV integrator
Supports GTS financial reporting and analysis of site infrastructure costs
Primary escalation point for (Business) Critical Incidents, both during and after business hours (24x7)
Bachelor’s degree or equivalent and 5 years’ experience in delivering IT services
Working knowledge of multiple technical disciplines such as WAN/LAN, MS Windows, Desktop computing hardware and software
Working knowledge of mobility devices and OS (like iPad, IOS, Android, etc …)
Familiar with standard concepts, practices, and procedures associated with the ITIL framework
Preferably familiar with working in a Manufacturing Environment
Strong customer focus and service orientation
Strong analytical skills and sense of urgency

Manager, Field Services Resume Examples & Samples

Provide key leadership for Transamerica Financial Advisors (TFA) Pershing brokerage account platform and related systems
Provide critical support of TFA wealth management solutions within the FOLIOfn platform, including direct support of daily processes and internal control procedures
Improve field service and enhance advisor experience levels by analyzing key features of third party administrative platforms and recommending process deployments matched to field office needs
Utilize TFA’s full range of products and services, technology platforms and compliance requirements to deliver customer service levels tailored to business growth targets
Manage vendor relationships and service levels with the brokerage clearing platform (Pershing) and consolidated statement provider (Albridge)
Provide Operations project support as needed; work with Legal/Compliance regarding regulatory matters
Keep up-to-date on new rules and regulations (e.g. DOL, FINRA) governing firm procedures
Identify and develop operational service level metrics, including collection, analysis and reporting on operational impacts
Consult with TFA leadership team for planning and execution of projects and initiatives to meet firm-wide operational goals and objectives; assist in project budget management
Bachelor’s degree in business, finance or related field, or equivalent work experience
Five years of securities and/or financial services industry experience, including team lead or supervisory experience
FINRA Series 6
FINRA Series 7 and 24 (or obtain within six months of hire)
Thorough knowledge of the broker/dealer industry
Advanced understanding of broker/dealer operational platforms
Understanding of securities licensing and registration regulations
Communication and interpersonal skills for extensive interaction with producers, vendors, staff and management
Organizational skills and the ability to manage multiple responsibilities
Proficiency in MS Office tools
Knowledge of company policies and procedures for the broker/dealer
Experience with CEASAR back office system, Pershing NetX360, AWD Document Management, Topyx LMS, Laserfische/Synergy

Manager DMS Field Services Resume Examples & Samples

Manage relationship with multiple customers simultaneously through the implementation process
Manage up to 6 Project Managers
Manage day to day activities of Project Managers
Subject Matter Expert on DMS process
Subject Matter Expert on DMS technical functionality
Ability to troubleshoot and analyze DMS software and resolve client concerns independently
Responsible for budget spend and cost control of region and department
Development of process and procedures and collaboration with Implementation Operations Team
Mentorship and development of Project Managers

Specialist Field Services Resume Examples & Samples

Execution of various projects, processes and/or initiatives supporting identified strategic direction
Participates in industry sponsored organizations to promote Newpark’s goals
Develops laboratory test procedures to identify and resolve customer problems
Actively contributes to the development of best safety practices and standard operating procedures
Writes internal/external technical reports and contributes occasionally through patents, publications and presentations, documenting company technical achievements
Follows charters and goals for research, service in the field, training, product QA/QC and product development in the laboratory
Participates in customer/vendor interactions and technical exchanges
Responsible for the development and maintenance of specific core competencies and key supporting technologies
Operates safely in the laboratory environment. Knowledgeable of the chemical hygiene plan and the current laboratory safety standards
Performs experimentation with the minimal direction of technical leaders. Demonstrates creativity in solving scientific problems
Provides technical guidance to others and is consulted by colleagues with a high degree of confidence placed subject matter expertise
Contributes new products, designs, concepts, or techniques
Adheres to ISO standards
Provides accurate and precise data for each test performed while keeping errors and repeat testing to a minimum
Assists in training Mud School(s) and Customer Mud School(s)
Updates Management on project status, opportunities, challenges, etc
Performs self-supporting clerical duties including but not limited to filing, photocopying, faxing and mailing
Trains new lab personnel
Bachelors Degree in Science/Chemistry Field
4+ years directly related experience at Bachelors level
4-5 yrs experience in oilfield fluids development preferred

Field Services Specialist Resume Examples & Samples

Facilitate problem resolution by reviewing open problem tickets, troubleshooting issues, updating tickets with current information, proactively updating ticket status to customers and driving the resolution process, while assisting customers to be more productive through effective support, communication, software utilization and technology
Analyze tickets for root cause to eliminate business disruptions, recommend process improvements/innovation methodologies for waste elimination and provide knowledge sharing to all support teams through the updating of knowledge base articles as well as team documents
Provide on premise support for network devices and servers while adhering to established standards, procedures, and best practices
5+ years of experience with PC/Windows, Windows 7/8.x, Active Directory, Microsoft Office suite (e.g. Word, Excel, Outlook, Lync etc.) and corrective maintenance hardware (Laptop, Desktops, Laser Printers and HHT)
Working knowledge of basic Local Area Network (LAN), TCP/IP and general networking concepts
Working knowledge of basic WINTEL environment, HP Servers (Hardware)
Basic project management experience is preferred
Experience working with Windows 10 and Office 365 is preferred

Team Lead, Field Services Resume Examples & Samples

O Provides direct oversight over multiple facilities’ desktop computing technologies and serves as a liaison between the facility employees/leadership and the Information Services (IS) department. Provides local administrative guidance and coordination to assigned teams
O Prioritizes workload and ensures proper coverage of Field Services staff, both locally and remotely, for all locations assigned. Provides follow-up to ensure issues are resolved by assigned Field Services team members
O Assists users with the use of all PH standard desktop hardware, software, and peripherals. Researches and resolves end user problems or issues often working with other parts of the I.S. organization and Presence Health (PH) vendors
O Installs and de-installs all PH standard desktop hardware and software (PCs, monitors, operating system, office automation suite, virus protections software, and systems management software). Installs all PH standard peripherals (scanners, printers, PDA’s, speakers, etc.). Upgrades all existing RHC standard hardware and software
O Replaces or repairs defective equipment and internal desktop related components. Maintains responsibility for proper spare part and loaner inventory

Manager of Maintenance & Field Services Resume Examples & Samples

Employee management and team building skills
Strong capabilities in bidding/estimating repair and maintenance projects
Knowledge of Exactimate and/or similar software
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an intermediate level
Knowledge of contract and vendor agreements
Knowledge of bid request and scopes of work
Ability to manage P&L’s with financial responsibility for the division
Knowledge of company policies, procedures and forms at a proficient level
Knowledge of State or local governmental safety requirements
Knowledge of general maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
Knowledge of electrical and plumbing codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
Knowledge of HVAC, including codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
Knowledge of OSHA worksite and personal safety requirements
Confidentiality and discretion in the performance of all duties and responsibilities
Time management and time critical prioritization skills
High School Diploma or GED Required, AA or BA preferred
3 – 5 years of directly related or closely related experience

Director of Field Services Resume Examples & Samples

Provide strategic leadership for the Field Services group and serve on the leadership team
Develop a regional service network to deliver rapid sales growth and exceptional service to the clients
Promote a culture of safety and ensure that all staff receive appropriate training on safety
Engage with the regional supervisors to provide leadership and support to ensure their success
Deploy a best of class field service solution leveraging mobile technology
Understand the client’s needs and develop service solutions to help ensure their success
Develop and maintain a mid-term road map for the expansion of the Field Services group
Build and deploy a best of class training solution for the team and clients related to equipment maintenance and troubleshooting
Develop a strong service team with a broad skillset to execute the near and mid-term plans
Assume full P&L and operational responsibility for the Field Services group
Create a culture of continually exceeding growth targets and improving service levels
Monitor and report on team performance and metrics
Travel up to 30% based on department, client, and personnel needs
Bachelor degree in business or technology
10+ years of management and leadership experience
5+ years of experience with Field or Maintenance Services
5+ years of experience with Industrial Automation

Field Services Intern Resume Examples & Samples

Perform assignments requiring application of standard techniques, procedures and criteria to carry out engineering tasks. Assignments are designed to further develop judgment and understanding of professional and ethical responsibilities
Exercise judgment limited to developing details of work in making preliminary selections and adaptations of engineering alternatives
Prepare engineering related calculations and develop drawings and visual aids
Work under supervision of a project manager or senior-level team member
Conduct field activities with crews in sewer collection systems
Collect data for field activities and provide QA/QC as needed
Participate in field activities such as: manhole inspection, flow monitoring, CCTV and other sewer collection systems investigation techniques
Collect data electronically in the field using tablets or other field computers
Capable of using spreadsheet, word processing and standard office software
Basic knowledge of industry standard computer software for the position (examples include software such as CADD, HCS, AutoCAD, MicroStation, GIS, Hydrologic/Hydraulic models)
Ability to enter confined spaces
A university student that has more than one year of school remaining before earning a degree preferred, these students typically are Freshmen, Sophomores, or Juniors in university. Successful Interns may be eligible to return for additional internships

Field Services Rep-johannesburg Resume Examples & Samples

KNOWLEDGE/ EDUCATION
Relevant degree or diploma
Administration in an office environment would be an advantage
Honest and ethical
Must be computer literate at an intermediate level
MS Windows
MS Word
MS PowerPoint
IPad knowledge
Lateral thinker and solution orientated
Motivation, drive, commitment
Must be willing to work after hours when required

Field Services Rep Resume Examples & Samples

2 year electronics degree/certificate or military electronic certification
2+ years’ experience in field service of medical devices, aerospace or other highly regulated environment
Bachelor’s degree in Biological Science or Business
Understanding of Hospital operating room etiquette
Exposure to Medical device or other highly regulated manufacturing
Medical device service experience
4+ yrs in equipment service and/or field service
Basic computer skills, i.e., MS Word, MS Excel, MS Outlook
Valid unimpaired drivers’ license
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Frequent 2-handed lifting of up to 50 lbs. from floor to chair/table and from one to another surface at approximately the same level
Sitting, standing and/or walking for up to eight plus hours per day
Environmental exposures include eye protection, infectious disease and radiation
Frequently required to use hands to finger, handle or feel objects, tools or controls
Ability to effectively use a mobile phone, PC, keyboard and mouse
Frequent bending/stooping, squatting and balance
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
Must be insurable and maintain a valid driver’s license
Ability to travel extensively with ease (approx. 50% of time)

Field Services Rep Resume Examples & Samples

Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation
Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits
Be responsible for proper return of all defective inventory for replenishment
Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary)
Prepare and develop sales quotes and follows through to close the sale. Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order
Interface heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Responsible to assist in collection activities within a given territory
Generate customer interest and communicate to Service Marketing Representatives in some cases
Generate and communicate sales leads to respective sales representative for new product or disposable opportunities
Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K
Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, ect
This is a Residence based position. Candidate must reside in the Baltimore Metro Area
Associate’s degree in Electronics, IT Networking, Computer Science or relevant discipline with 2 years of applicable experience or Bachelor's degree in relevant discipline with 0 years of applicable experience or Equivalent Military Experience/Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with 2 years of applicable experience can be considered in lieu of a degree
Technical trade skills in areas such as soldering, electrical installation and troubleshooting
Prior experience in a customer facing role
Demonstrated ability to work in a fast paced self-directed environment
Good verbal and written competencies along with flexibility and good judgement
Ability to prioritize workload and tasks to maximize revenue
Proficient in Microsoft Office product suite and confortability in using company specific databases and CRM systems
Ability to travel within assigned territory and nationally, at times overnight and extended time periods
Must hold a valid driver's license
Must reside in the Baltimore Metro Area
Demonstrated knowledge of Medical Device and Radiology business
Prior experience in a Field Service Role and/or regulated industry

Manager Field Services Resume Examples & Samples

A Bachelor's degree in Computer Science, Information Technology or related discipline required
7+ years of previous experience in a healthcare setting preferred
3+ experience in Computer Operations
Experience in a desktop support position including help desk and a microcomputer environment is preferred
7+ experience in a direct support help desk environment. Must be able to demonstrate proficiency in TCP/IP, Win9x, Windows NT, Microsoft Office Window Operating Systems, and VoIP technologies, Compaq server hardware and NetWare/NT Server/NT
5+ experience with network administration as well as systems administration
7+ experience with minicomputers utilizing database technologies, such as Hewlett-Packard, IBM RS6000, and UNIX
Certification in A+; Net+; MSCE required
2+ Leadership Experience in IT Support Organization
5+ years strong project Management Skills
Strong project Management Skills
Demonstrate well-developed organizational, written communication and analytical skills
Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative, executive staff and patient care systems users
Experience in providing audio-visual/television services which include AV support, CCTV, and TV/Video production in a professional or medical environment preferred
Five to Seven years professional experience in video production
Five to Seven years’ experience as a producer, scriptwriting and editing skills
Strong knowledge of closed-circuit television system, including operation and management of scheduling/controlling systems for video program, preferred
Knowledge of Computer based Multi - Media (eg: Teleconferencing technologies) and AV equipment
Manages and coordinates the Field Services and Media Services team members. Responsible for the daily operations of the Field Services and the IS&T customer support experience
Coordinates resolution of issues of the highest level of complexity ensuring complete follow through, documentation and resolution
Establishes processes and documentation techniques for the department
Manages performance of project team members
Analyzes effort and duration of tasks, resolution management and documentation according to standards
Manages and provides oversight and maintenance of all multimedia services and AV support and the System’s Closed Circuit television system, including live broadcasts and pre-scheduled programming and video editing
Develops and manages operational budget to support activities of Media Services team including evaluation, recommendation, and justification of equipment and services

Hmds Field Services Rep-secret Clearance Resume Examples & Samples

Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved
Effectively manages time to respond to service calls in a timely fashion
Completes intermediate installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely
Performs smaller scale (move, adds, or changes of client's) equipment as needed
Prepares for on-site installations by reviewing site requirements. Obtains software and reviews relevant documentation prior to visiting customer sites
Stages the installation and upgrades in a lab environment prior to the site visit when necessary
Provides basic system administration training to technical users
Requires bachelor’s degree or equivalent and 0-2 two years of related experience
Active SECRET clearance required

Senior Manager, Biodevice Field Services Resume Examples & Samples

Manage BioDevice customer expectations and needs
Manage a team of Technical Service Representatives and BioDevice Field Service Managers that is Customer Focused
Must have the ability to function in team atmosphere with understanding of how to leverage key personnel to meet customer needs
Lead and Organize troubleshooting team in resolution of process issues at customer’s site
Ensure all team members and customers are understanding and following critical In Ovo procedures and processes required for optimal Inovoject®
Provide service/support to achieve BioDevice sales targets as assigned
Manage the BioDevice Field Service Programs for an assigned area of the US
Manage the overall financial expenses as it relates to the business for the assigned area. This should be done by using key financial and operational data to monitor performance and improve cost efficiencies within the region
Conduct frequent ride along with all reporting personnel. This person will also spend time with other Field Service Managers, Zoetis Poultry headquarters staff, and customers. Overall goal is continue to improve the day to day operations within the assigned area
Oversee the execution of the Zoetis Process Evaluation Program
Lead all communication for Field Service Activities within their assigned area
Manage the routine collection and reporting of information within Zoetis CRM System
Coordinate the execution of an established Field Service Program across an assigned area
Plan, and coordinate effective training classes and educational sessions on safety, personal development and devices for reporting personnel
Implement effective procedures for all subordinates in safety, mechanical, electrical, and hatchery environment processes
Provide regular feedback of customer derived information evaluating our services and other pertinent client/vendor information to US Sales & Service management. Initiate changes where appropriate
Develop and implement Improvement Plans for assigned group of colleagues
Plan and coordinate appropriate Engineering Change Notifications (ECN’s) for the assigned area
Establish standards for baseline functions and instill flexibility in region to customize according to customer operating criteria and preferences
Guide the development and testing of new devices, components and procedures designed to improve the operation, reliability or convenience of all systems
Develop and Lead all equipment installations across the US
As our business expands into other areas the Sr. Manager BioDevice Field Services will be tasked with establishing new Service Programs to support the growth
Lead the recruiting and hiring of all new colleagues for their assigned region
Key role in the mentoring, coaching and the development of assigned colleagues
Bachelor’s degree in poultry science or related field preferred. Normally requires greater than 10 years of related experience
Minimum of 5 years of people Management required
Established Coaching Skills
Financial Budgeting Skills
Excellent communication skills are necessary to interact directly with multiple levels of customer management
Basic computer skills using Power Point, Word , Exec , and Outlook
Proven Mechanical Aptitude
Bilingual (English and Spanish) preferred but not required

Field Services Director Resume Examples & Samples

Establish and maintain professional working relationships with key customers and stakeholders in order to position the business for future growth
Direct overall financial adherence, forecasting, and overall profit and loss responsibility
Direct EHS and Quality programs and manage adherence to policy and behavioral programs
Responsible for developing and implementing strategies around LEAN and efficiency programs
Responsible for approving and ensuring that proposals and contracts are adhered to
Guide the overall direction of the business including growth opportunities and opening new markets
Manage overall team development and performance, including
Effective communication and active listening skills
Proven positive and professional attitude and strong customer service skills
Proficiency in Microsoft Word, Excel, Outlook, and Powerpoint
Strong leadership, communication, problem solving, initiative, and teamwork skills
Responsible for setting and driving the vision, mission, and strategy of the group
Ability to manage many customer relationships with professionalism and efficiency
Minimum of 8 years’ experience in a managerial role
Experience in construction, manufacturing, or production preferred
Current Driver's License
Ability to relocate to either San Antonio, TX or Minneapolis, MN

Field Services Project Administrator Resume Examples & Samples

Analyze technical/ commercial offers
Structure the technical offers for their fulfillment
Coordinate all resources for the installation of Customer business solutions
Overall Project technical and business results
Education: Bachelor degree in Industrial Engineering, Business Administration or equivalent
Min years of experience: 3 years
Domain experience: Project Management, desirable to have PMP certification
Desirable to have experience in Customer Service Contracts
Requires both theoretical knowledge and understanding through solid experience i.e. from deployment in rollout projects as Implementation Project Manager or similar for a period of minimum 3 years
Requires an understanding of project financial indicators e.g. P&L
Language: Advanced English is required

Field Services Specialist Resume Examples & Samples

Business Acumen Business Acumen Customer Focus
Drive for results Action Oriented Organizational Agility
Ethics & Values Strategic Agility
Managing through systems Managing Vision & Purpose
Interface with customers through telephone, email, on-line chat or other written verbal communications to identify and resolve technical product inquiries/issues
50-75% Travel required
Responsible to conduct on-site technician level training classes to Channel Partners and customers
Participate in internal meetings representing service
Work with other Tech Support Team members to develop technical support documentation/materials
Must have good electrical and mechanical aptitude
Proficiency with basic Process Control Communication protocols such as 4-20ma, Modbus, Hart, etc
Assist in the ongoing development of technician level maintenance training classes
Troubleshoot products, to determine what corrective action and parts are needed, allowing instruments to perform per original manufacturer specification
Research service manuals, guides, and technical notes to determine corrective action on products
Provide written analysis of all repairs and calibrations, including parts used
Participate in special projects at the discretion of management. Assist with shipping and receiving duties as needed
Able to learn and use company computerized operating systems. Provide technical support to internal employees, customers, and external sales & service channels

Field Services Team Manager Resume Examples & Samples

A completed Technical (HTS or WO) degree
A minimum work experience of 10-15 years in a services organisation with a minimum of 5 years of leadership experience
Achieve sustainable results
Focus on the customer to drive maximum customer satisfaction
Foster cooperation between different departments, such as Projects, Customer Care Centre & Field Services Sales
Accurate administration

Field Services Rep Resume Examples & Samples

AAS degree in Biomedical Electronics, Basic Electronics or Military Electronics Certification
Four years experience in maintenance and repair of electronic equipment
Basic computer skills and experience using MS Word, MS Outlook and MS Excel

Field Services Rep Resume Examples & Samples

Ability to communicate effectively and professionally with peers, company personnel and customers to resolve service issues and promote company services
Develop and close all service sales inquiries within assigned geographic territory
Perform field service activities in strict adherence to Quality System procedures and requirements
Work independently as well as in a team environment to manage schedule and perform service activities to meet business needs and the demands of customers
Travel, as required, to meet obligations relative to business and customer requests for service
Must be able to implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters
Focus on opportunities to promote service offerings to help drive revenue growth to meet the financial goals of the business
Demonstrated PC competency required in Windows and DOS with working knowledge of MS Office
Be able to assist peers with new hire training, advanced troubleshooting, escalation of service repair issues and procedural questions
Consistently maintain high performance levels to set examples in areas of administration, inventory, and compliance
Provide input and assist with the development of Technical Service Bulletins and Service Manuals
Periodically lead region projects that are large in scope (e.g. upgrades, installations, or field actions)
Provide training, mentoring, and audit preparation as needed for new hires
Candidate for training as Quality Auditors
Ability to manage and maintain assigned parts inventory, test equipment, and company vehicle
Complete and submit department specific reports via on-line reporting system. (Expense reports, time entry exceptions)
Proficiency in operating Windows based laptop with working knowledge of MS Office software programs
Maintain timely communications via e-mail and voicemail in addition to regular communication with customers, sales, support personnel, and management
Maintain and manage service contracts to meet contract requirements and to keep contract accounts current
English language proficiency is required

Field Services VP Belgium Resume Examples & Samples

Manages the Field Services organization and Sales/presales, Operations
Direct reports to country president & member of the country management team
Drives Performance Management across Field Services organization (in charge of a shadow P&L)
Responsible for implementation of country and functional market strategies as well as monitoring performance against goals
Adapt go to market Field Services strategy according to local country installed base and country marketing plan (Global accounts, Targeted accounts, proximity accounts). Is responsible for the 3 year Biz Plan, inc. Strategic Workforce planning
Supports & deploys the global Field Services transformation program including all streams and initiatives
Deploys the Global offer with local adaptation of the value proposition per BU and then per market segment , paying attention to push the new Digital Offers
Drives profitable business growth, increasing the mix of Service Plans revenue. Drives and secures the plan and execution of the Field Services Campaign
Develops and grows key SE Relationships with Customers and Channels
Serves as role model in collaboration between the different functions in Field Services and also with other BU functions locally and with Global Field Services
Manages team skills evolution to match with business needs ( End User coverage ) and secure quality in customer service execution
Develops talents to build a high performance team, with clear goals with associated KPI for each direct report
Is the entry point in the country for Global Field Services
Reports business & operation results on a regular basis
Is actively participating to the Field Services VP community
10+ years in Services business with operational management experience

Director of Field Services Resume Examples & Samples

Follows Associa’s mission, ethics and values in every work task and business interaction
Manage a team of Service Managers, Office Coordinators and Maintenance Techs assigned to field services and construction services departments
Frequent meetings with Branch President to provide a variety of reporting and analysis to communicate project statuses
Manage all field operations, working to achieve highest ROI
Prepare and submit cost estimates and proposals
Minimum 10 years’ experience in cost estimating, proposals and working with property management firms
Construction/project management experience in HOA/community management
Excellent problem solving skills and ability to develop detailed plans
Must have good analytical skills and decision-making ability
Must be able to work independently and multi-task, prioritizing as appropriate
Ability to manage budgets and meet critical deadlines
Must have ability to communicate with a variety of people at many different levels, including senior management, contractors, vendors and sub-contractors
Must be able to negotiate with a variety of vendors, suppliers and contractors and quickly resolve disputes in order to maintain teamwork and productivity

Field Services Specialist Resume Examples & Samples

24 hours of college course work preferred
2 years in a computer related technical support of customer service role with various outsourcing and service offerings, pricing, and delivery structures
Excellent customer service and communication skills, both verbally and in writing
Most have good organizational skills and keep good records
Be able to work quickly under pressure without supervision
Most be willing to learn and support new technologies
Experienced with provisioning workstations/laptops/printers
Able to work with vendors as needed
Some Travel required to sister facilities located in the Dallas metroplex
Requires 24/7 on-call duty on a rotation basis
Requires cell phone with text/sms capability
Main point of contact for facility technical issues
Provide technical support for all facility computers/laptops/printers
Provide technical and operational support of hospital applications and software
Responsible for the monitoring facility interfaces, working/reporting issues to interface team or application resolve
Responsible for facility infrastructure/run-book documentation
Executes change management and audit processes consistently with documented procedures
Coordinate with other onsite IT staff members for monitoring, troubleshooting, and daily production/operations
Ability to demonstrate being effective working independently with minimal supervision
Able to communicate clearly to customers and IT leadership
Demonstrate the ability to work independently with minimal direction and be able to complete tasks assigned on the project
Possess mastery in documenting project progress via the Service Desk application, which includes logging efforts for assigned tasks and milestones and work logs
Be able to effectively communicate to project leaders and IT management milestone or task status of assigned projects
Demonstrate being effective executing tasks assigned while participating on projects involving THCDS and Southlake facilities, which includes reviewing performance during and after the project
Performs infrastructure reviews with facility IT staff, ensuring standards and practices are maintained. Works with facility IT staff on engagements where infrastructure is needed or required
Demonstrate excellent customer service skill while interacting with customers, team members, and IT staff
Demonstrate effective communication skill, both verbally and in writing
Attend and be prepared to contribute to required IT events and meetings on time
Ability to participate and respond to emergency events effectively while assigned to the “on call rotation”
Ability to work with outside consultants and/or vendors, ensuring outcomes are achieved and standards maintained

Manager Tpca Field Services Resume Examples & Samples

Meet weekly with each individual Complex Claims Specialist to discuss praise for quality work, areas where improvements are needed, and performance goals/metrics
Monitor daily department KPIs such as billed volume/dollars, aging and account backlog
Manage team workloads to drive excellent revenue performance for Change Healthcare’s customers through strong ownership of customers’ Key Performance Indicators (KPI)
Motivate employees by developing team incentives to increase team members’ productivity
Develop, Maintain and Improve department processes to reduce costs and increase performance through eliminating non-value added work
Attend customer performance and/or sales meetings to promote the Complex Claims Solution
Communicate updates on department performance and strategy to Change Healthcare Leadership
Experience with developing and leading team building activities
Experience with leading multiple site projects
Subrogation and Coordination of Benefits experience preferred

Field Services Specialist Resume Examples & Samples

3 years in a computer related technical support of customer service role with various outsourcing and service offerings, pricing, and delivery structures
Understanding of Microsoft networking computing environment
Ability to liaise with entity with end users, IS
Demonstrates exceptional customer service by seeking opportunities to give educational feedback while assisting customers. Looks for additional open tickets and give a status or resolve if able while customer is on the phone. (to prevent customer from having to call back)

Manager, Bern Field Services Resume Examples & Samples

Direct the Field Services team located in Bern and Lengnau and manage the implementation of common processes associated to field services. Work closely together with EMEA Service Operations and the global Service Management Team
Manage the on-going operations of the Field Services area, including resource planning and scheduling, prioritization of resources and system enhancements. Continue to document our knowledge base on best practice
Maintain knowledge of current technologies and best practices related to the Field Services area. Provide technical leadership, propose and asses design solutions, evaluate vendor technology and consider industry trends and future requirements
Coordinate on-site analysis, diagnosis, and resolution of complex PC problems, and recommends the implementation of corrective solutions, including off-site repair as needed. Designs and enforces request handling and escalation policies and procedures
Perform project manager role and Participate in project review and steering committee meetings
Develop and provide Service Level Agreements and Field Services deliverables
Provide support for audit activities. Responsible for perform technical writing of policies, procedures and configuration of systems
Bachelor’s degree or an equivalent degree in Computer Science, Management of Information Services or Business Administration; Project Management Professional knowledge and experience required (e.g. PMP)
More than five years in IT Infrastructure/Field Services or related work experience required
Motivated leader, who understand to inspire his team to high performance with at least three years leadership experience and demonstrated ability to supervise a technical support team in Infrastructure and/or Field Services
Good and Timely Decision Making Skills
Organization (Planning and Time Management) and the ability to be flexible, work under pressure, prioritize and multitask
Experience in Financial , Project and Vendor Management
Excellent Written and Verbal Communication Skills in English and German
Technical training or certification in any of the following areas preferred: Information Technology Infrastructure Library (ITIL), A+, N+

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