Dispatch Supervisor Resume Samples

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B Schuppe

Bridget

Schuppe

4636 Lacey Dale

Detroit

+1 (555) 616 0859

4636 Lacey Dale

Detroit

Phone

p +1 (555) 616 0859

Experience Experience

Philadelphia, PA

Dispatch Supervisor

Philadelphia, PA

Ullrich Inc

Philadelphia, PA

Dispatch Supervisor

Support continual development of union workforce by conducting Safety Assessments (SUSA’s), coaching, performance assessment and appraisal
Work with Field Supervisors and Technicians to submit and manage warranty authorizations and ensure timely completion of warranty work
Work with the Assistant Project Manager in recruiting potential new hires and be involved in the interview process
Manage the daily routine service, maintenance scheduling, repair service management, including new equipment start-ups and warranty issues
Focus on ways to streamline our team’s workload and create new methodologies to increase our efficiency
Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees
Execute and manage the daily dispatching of trucks associated with a transportation company and the handling of shipments for customers

Dallas, TX

Package Dispatch Supervisor

Dallas, TX

Collins, Bins and Farrell

Dallas, TX

Package Dispatch Supervisor

Publication and distribution of CRS reports
Publication and distribution of DMS and PAS Toolbox reports
Data correction status check
Verify DIAD download has completed
Scan, Print and Apply
Complete automated controlled dispatch audit - one a month
Not in System (NIS) previous day’s resolution

present

Chicago, IL

Prescott Package Dispatch Supervisor

Chicago, IL

Moore LLC

present

Chicago, IL

Prescott Package Dispatch Supervisor

present

Start work routine
Service Provider
Make necessary changes to DPS (territory and services)
Print (DCS) air exception report and highlight service failures created by preload
Utilize EPD to perform Add/Cuts prior to the start of the preload operation
Utilize EPD to perform Add/Cuts prior to start of preload operation
Analyze previous day’s dispatch using dispatch tools and reports

Education Education

Bachelor’s Degree in Transportation

University of North Texas

Bachelor’s Degree in Transportation

Skills Skills

Strong service quality awareness and commitment
Excellent communication skills, with the ability to problem solve
Strong team player with a great attitude
Lead operations productivity initiatives to improve customer service and profitability for market
Proven organizational and motivational skills including the ability to prioritize work to
Closely manage service contracts to optimize profits, verify obligations are met, and ensure customer satisfaction
Excellent oral and written communication skills
Excellent time management skills
Excellent interpersonal and leadership skills
Excellent customer service commitment and skills

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Dispatch Supervisor Resume Examples & Samples

Facilities
Field Service Operations
Program Manager

Workforce Management\dispatch Supervisor Resume Examples & Samples

Bachelor’s degree or equivalent in proven related work experience
Subject matter expert in Workforce management
3-5 years people management experience required
2 + year of customer service, sales experience or operations experience required
2 + year of dispatch experience preferred
Must have strong computer skills including experience with Windows based PC’s and solid working knowledge of Microsoft Excel
Must have excellent organizational, verbal and written communication skills
Must be able to work well in a team environment
Must be detail oriented, a team player and possess strong written and verbal communication skills
Must be able to function independently and as part of a team with limited supervision
Must be able to think outside the box to solve complex issues while maintaining the integrity of the product, the department and most importantly, the Customer Experience
Must possess the skills and ability to present needs, reporting and action plans to executive management teams
Knowledge of Commercial and Multi-Tenant industry and standard construction practices required
Ability to interact and communicate across business units within and outside the company
Effective listening skills to ensure understanding of customer needs and desired out-come
Decision-making: Knows and executes on decisions which are within their scope. Knows and asks for assistance on decisions which are outside of their scope
Ability to interact with distressed customers to provide information in response to inquiries about dispatching, routes, and customer appointment timeframes
Effectively able to deal with conflict
Maintain skills through continuous learning either in a classroom environment or on-the-job training
Demonstrated problem-solving and multi-tasking skills
Maintain a sense of urgency combined with getting work done completely, accurately and in accordance with Company standards
Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner
Demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner
Familiarity with a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products

Dispatch Supervisor Resume Examples & Samples

Communicate with a large customer base to schedule and execute requested work
Plan and forecast monthly preventative maintenance, training and warranty obligations for 30 to 40 technicians
Work with 5-7 territory field supervisors to ensure scheduled work is completed and EH&S requirements are met
Leads operations productivity initiatives to improve customer service and profitability for market
Closely manage service contracts to optimize profits, verify obligations are met, and ensure customer satisfaction
Support Commercial OEM warranty scheduling and technical function support
Support Commercial OEM Factory Startup scheduling and technical function support

Service Dispatch Supervisor Resume Examples & Samples

Work with territory field supervisors to ensure scheduled work is completed and EH&S requirements are met
Ensures optimal technicians are scheduled to meet specific customers and jobs requirements
Ensures scope of work and time requirements are well communicated to technicians
Works with coordinator and field personnel to qualify and dispatch service/emergency calls for large geographic area
Lead operations productivity initiatives to improve customer service and profitability for market
Leverage technology to enhance market communication and operational efficiency
Work with Field Supervisors and Technicians to submit and manage warranty authorizations and ensure timely completion of warranty work

Dispatch Supervisor Resume Examples & Samples

Communicates with a large customer base to schedule and execute requested work
Plans and forecasts monthly preventative maintenance, training and warranty obligations for 30 to 40 technicians
Works with 5-7 territory field supervisors to ensure scheduled work is completed and EH&S requirements are met
Leverages technology to enhance market communication and operational efficiency
Closely manages service contracts to optimize profits, verify obligations are met, and ensure customer satisfaction
Supports Commercial OEM warranty scheduling and technical function support
Supports Commercial OEM Factory Startup scheduling and technical function support

Dispatch Supervisor Resume Examples & Samples

Monitor performance of staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is carried out efficiently and effectively
Supervise a diverse workforce to ensure job tasks are carried out efficiently and in accordance with Company policy
Responsible for execution of same day dispatching of emergency work, non emergency work, planned and unplanned work, ensuring optimal productivity and customer satisfaction and compliance with applicable local, state and federal regulations
Support continual development of union workforce by conducting Safety Assessments (SUSA’s), coaching, performance assessment and appraisal
Responsible to respond on site or via phone to off hour emergencies for both gas and electric, including Storm restoration, contractor damages, large scale outages, etc
Direct dispatchers to minimize OT, meet customer metrics, communicate high level issues to executive lists
Act on behalf of the Director or Manager when not available (union matters, emergencies, etc.)
Contribute to the protection and safety of the public by coordinating the company’s response to all electric and/or gas emergency events including resource planning, scheduling and dispatching of Customer Meter Service personnel, notification of government officials, regulators and internal stake holders
Provide in-depth analysis of operational data to provide insights and recommendations to improve customer satisfaction, reduce cost or effectiveness
Ensure integrity of reporting to regulators, and internal stakeholders
Build good working relationships with internal partners & external customers to deliver appropriate solutions, in line with National Grid policies and processes
Conduct second level grievance procedures
Bachelor's degree or equivalent job related experience in a related area, 3 years’ related experience
Technically proficient within subject matter or demonstrated ability to learn the business
Must have a good working knowledge of tools and systems within designated area, or demonstrated ability to be able to become proficient in tools and systems
Has the ability to possesses knowledge and understanding of National Grid’s policies and processes and how to apply them effectively

Dispatch Supervisor Resume Examples & Samples

Oversee outbound quality (product prep, packaging, documentation, permitting) of customer order fulfillment ·Schedule and dispatch fleet, expedited, contracted, common carrier and rail equipment for conveyance of materials or freight ·
Manage carrier and vendor relationships in addressing door-to-door transport issues including track/trace visibility, packaging, equipment availability, expediting, pick-up and delivery schedules
Advocate for distribution best practices to support internal order processing, on time deliveries, ‘perfect orders’ and high quality transport to avoid over, short, and damage goods arriving or being delivered to regional partners and/or customers
Liaise with outsourced providers to handle freight claims, OS&D, and the varied, multi-modal complexities of both domestic and international logistics
Manage necessary documentation for import/export activities as necessary, from quotes through packing lists, certificates of insurance, letters of credit provisions, et al
Supervise team, providing direction and support; driving safety and high performance standards; managing the budget, administrative duties and strategic business objectives
Direct the daily operations of logistics flow for inbound and outbound materials – service and production – through the facilities assigned to the respective distribution centers and satellite warehouses
Bachelor’s degree in Operations, Logistics, Computer Science, Supply Chain or equivalent experience
5 years work experience in logistics, warehousing and distribution 3-5 years experience with transportation, WMS, GTS and/or TMS processes
Knowledge of DOT regulations and how they apply to operations
Experience working with freight forwarders, material handling equipment, and warehouse personnel
3-5 years supervisory experience Technical Skills
Strong business analysis, solution design, and project management skills
Microsoft Suite - Excel, Vision, PowerPoint, Word
Knowledge of SAP, RF bar code scanning devices and applications, bar coding labeling software and hardware, and decision support software Personal Attributes
Works well under pressure while achieving desired results -Strong interpersonal and influential skills

Dispatch Supervisor Resume Examples & Samples

Ensure that our team meets all assigned deadlines
When we have identified areas of concern or become aware of new techniques/policies/procedures, ensure that training is done
Focus on ways to streamline our team’s workload and create new methodologies to increase our efficiency
Prepare and conduct a monthly meeting to air concerns, build our team and address issues
Be the point of contact for issues regarding implementation of current policies or procedural questions. Act as a liaison when the question or issue is beyond our knowledge to get the correct information from the proper source
Order supplies and printer toner
On a daily basis; answer questions, share information and keep communication lines open
Review and verify site fees, submit any corrections/credits necessary
Supervisory experience in customer service, employee supervision and ability to provide effective tracking and reporting
Professional business appearance, positive and upbeat attitude and effective communication skills to ensure that clients, resort personnel and all employees experience a positive, helpful environment
Demonstrated strong leadership ability, motivational skills and enthusiasm
Strong work ethics, high degree of integrity with a sincere desire to make a difference

Trucking Dispatch Supervisor Resume Examples & Samples

2-year college degree or 5 years progressive trucking experience preferred
Commercial driver's license, Class A preferred
Knowledge of Department of Transportation laws and regulations preferred
Knowledge of electronic routing systems
Familiar with a union work environment
High degree of initiative and working knowledge of Microsoft Excel and Word
Commitment to providing a safe work environment
Keep abreast of Federal, State, and Municipal laws and regulations, collective bargaining agreements and company work rules, regarding operations of trucking equipment
Ensure D.O.T. compliance
Implement cost-saving measures
Determine equipment and staffing requirements for daily operational needs
Supervise and dispatch drivers
Manage and control daily workload through good dispatching procedures
Monitor employees daily work assignments
Good interpersonal skills for working with distribution center staff and retail stores
Must be able to work alternate work shifts including nights, weekends and holidays

Dispatch Supervisor Resume Examples & Samples

Direct supervision of 14-16 employees
Experience: 4 years of relevant work experience
Dispatching and driver management and general supervisory skills required

Dispatch Supervisor Resume Examples & Samples

Supervises dispatch personnel in daily routines, consistent with Company, dispatch operations, policies, and procedures
Audits accuracy of the performance of staff
Assists in monitoring and updating of management on site as needed
Coordinates inter-departmental efforts, committees, etc and acts as liaison with Op Site Management Team
Oversees, evaluates and enhances On-Time-Performance
Insures highest standard of Customer service of System Status Controller and Call Receiving Operators relating to call intake process and interaction with providers/vendors
Supervises and directs Dispatchers in their management of the System Status Plan
Remains up-to-date in policies and procedures specific to Assigned Operation Site and responds to inquiries as Subject Matter Expert regarding Dispatch Protocol for the assigned Operation Site
Maintains appropriate work environment in the center
Assists with the orientation and training of new personnel
Documents personnel issues
Responsible for performing duties of System Status Controller
Receives and/or monitors incoming calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands
Responsible for complying with all local, state and federal employment laws and Company policies (i.e., Americans With Disability Act, Affirmative Action Plan, etc.)
Responsible for supervising, directing and developing of subordinates, including completing performance reviews, counseling sessions, issuance of corrective action, etc
Issues performance commendations and corrective action to dispatch personnel in cooperation with Dispatch Manager
Responsible for adhering to all Company policies and procedures
Completion of various customer and compliance reports
May provide coverage as Dispatch Manager
Experience in emergency dispatch and system status control preferred
Familiarity with data entry procedures
Computer literate or equivalent computer-aided dispatch experience
Supervisory experience is desirable
Effective oral, written, and interpersonal communication skills
Experience and knowledge in Microsoft Office applications including MS Office, MS Excel, MS PowerPoint, MapPoint, etc

Dispatch Supervisor Resume Examples & Samples

Supervise, coach, monitor, advise and provide feedback to associates to achieve individual and department goals. Ensure resolution of escalated customer service issues
Ensure accurate associate data files, including payroll, personnel and performance
Implement policies and procedures and recommend new approaches to effect continual improvements in efficiency of the department
Maintain staffing and scheduling to meet department needs
Maintain communication between all departments and other service center locations
Bachelor’s degree and/or 3+ years of service operations experience and/or related training required, or an equivalent combination of education and experience
Lead and direct the work of others
Excellent interpersonal and leadership skills
Decision making skills
Organizational and multi-tasking skills

Mine Operations / Dispatch Supervisor Resume Examples & Samples

Monitor and communicate compliance to the mine plan and product quality specifications
Spend time in the field on a regular basis to maintain familiarity and knowledge of pit operations
Promote and encourage the achievement of the high performance standards established for the employees, provide feedback to employees on their progress, and implement disciplinary measures if necessary
Update the oncoming Dispatchers/Supervisor(s) on the current activities and/or projects in the mining area
Ensure employee compliance to corporate, property and departmental policies and standard work procedures, and the collective bargaining agreement
Coordinate and facilitate departmental training needs, and encourage and assist in employee development
Coordinate and participate in safety and loss control programs, and promote safety to employees on an ongoing basis
Generate required reports associated with the dispatch system
Use radio and telephone communication system for general operation
Education:College degree preferred; equivalent experience accepted
Experience: Minimum two years of recent Mine Operations/Maintenance experience is preferred. Previous successful leadership experience preferred. Knowledge of mine equipment operations required
Schedule: Must be able to work rotating shifts, weekends, holidays, and help ensure 24-hour coverage 7 days per week
Technology Skills: Excellent computer skills including Microsoft Office Products; ability to learn new software and databases
Communication Skills - - Strong verbal and written communication skills
Strong Work Ethic - - has a self-starting nature and conscientious and diligent work ethic, a demonstrated flexibility and integrity, and a collaborative style with the objective of building strong relationships across departments

Dispatch Supervisor Resume Examples & Samples

Careful monitoring of our driver performance, equipment performance, business volume, and managing related costs
Responsible for providing efficient and timely pickup/delivery tow service
Distributing assignments and deliveries to drivers
Reviewing driver logs and timecards
Maintaining driver files
Communicating driver problems to management

Dispatch Supervisor Resume Examples & Samples

Data correction status check
Update PWOR
Utilize EPD to perform Add/Cuts prior to the start of the preload operation
Analyze previous dispatch plan and execution using dispatch tools and reports
Utilize available reports from the PFT website
Data Correction status check
Print
Highlight exceptions
Using PAS Toolbox “Missed Package Report” and missed packages left from PM operation research and identify root cause of all service failures. Work with part time data supervisor to resolve “unknown” service issues in DPS and AMS
Ambiguous matches
Customer – EPD inaccuracy
Utilize EPD to perform Add/Cuts prior to start of preload operation

Service Dispatch Supervisor Resume Examples & Samples

Ability to work cooperatively within a group to make the work of the group successful and effective
Ability to be flexible in a stress-filled environment, ability to positively influence the team
Proven problem solving skills; think outside the box when necessary
Assist the dispatcher and field leaders to meet company driven metrics
Knowledge of the security industry and central station procedures
Training experience and/or 3 years related work experience
Self-motivated individual with the desire to succeed and motivate others who can also thrive in a team environment
Understanding of Stanley software and hardware offerings
Able to identify, manage, and lead business improvement projects
Exceptional written and verbal communication skills to management across functions at various levels
Strong presentation skills and the ability to manage employees
Working knowledge of the following

Dispatch Supervisor Resume Examples & Samples

The main focus for this position is to coordinate a fleet of highway and city trucks ensuring time sensitive shipments are always delivered safely and on time
Execute and manage the daily dispatching of trucks associated with a transportation company and the handling of shipments for customers
Interact with drivers and customers on a daily basis
Process customer orders to meet required pick up and delivery date and times
Manage appointment request process with consignees to establish a date and time when shipments will be delivered
Monitor and track shipments including verification of status, following up on delays, potential impacts to delivery appointments, tracking shipments that have been retained at customer sites longer than specified allowance, following up with customer detention as required
Track asset requirements on a daily basis to ensure levels are maintained in accordance with defined targets
Develop and analyze on a monthly and as required basis, performance metrics for internal and external use. Implement action plans to improve service delivery to the customer
Identify and act on opportunities to improve our services or reduce operating costs
Maintain excellent customer service and relationships with clients
Hold a Bachelor’s degree
Fluently Bilingual English/French. Spoken/Written an asset
Strong experience in the full load trucking industry
Excellent communication skills, with the ability to problem solve
Ability to work effectively as part of a team
High level of computer knowledge, specifically in MS Office applications
Strong service quality awareness and commitment
Superior Multi-Tasking and time management skills

Service Dispatch Supervisor Resume Examples & Samples

Assess and dispatch service calls for Banking customers
Receive incoming telephone calls for customers Nationwide for a variety of service requests
Manage & Assist routing and scheduling of specific technicians in a certain region or state
Assist the field team with call overloads and direction
Prioritize and determine best available technician to complete job
Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems
Ensure proper communication with customer to gather all pertinent information for service call
Consistently follow-up with customer to ensure completion and satisfaction
Track all service calls and provide service call reporting and metrics to management
Maintain service call logs and service manuals
Provide administrative/back-up assistance to Service Supervisor
Performs duties and responsibilities as described in the quality system
Perform work according to the Field Operations Policy and Procedures Manual
Perform other assignments as directed by manager in support of service operations
Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)
Excellent written and verbal communication skills required
Ability to think “Out of the Box” and be creative
Self motivated, requires minimal supervision
Excellent leadership skills
Knowledge of security hardware industry required
Time management and organizational skills required
Ability to be customer service orientated
Proven knowledge of team development preferred
Ability to work in a deadline driven environment
High School Diploma or Equivalent, preferred to have at minimum of 2 year college degree
2 years dispatch, service management, call center, or field service support required
Strong interpersonal, negotiation, communication, organizational and multi-tasking skills
Excellent computer skills including: Microsoft Word, Excel, & Outlook
Fire, Security and control equipment knowledge a bonus. Security experience preferred

City Dispatch Supervisor Resume Examples & Samples

Communicate company safety program and enforce safety rules and compliance with all government regulations. Maintain a safe work environment at all times. Follows all YRCF Safety protocols in the event of an accident or injury
Develop daily delivery plan utilizing equipment, manpower, and other resources to ensure an effective / efficient operation and meet customer expectations
Supervises all activities of drivers responsible for pick-up and delivery of freight at customer locations
Manage work assignments, monitor performance and provide training on job duties, company policies and procedures
Speak to employee groups and conduct effective pre-shift meetings
Ensure proper work methods are utilized at all times
Communicate clear performance expectations to ensure high-performance work environment and proactively provide specific, balanced and timely coaching/feedback to reinforce and encourage high performance and promote a culture of teamwork
Complete necessary paperwork/data entry accurately and in a timely manner to ensure an efficient and steady flow of information
Maintain knowledge of applicable Collective Bargaining Agreements
Regularly communicates with customers for delivery and pick-up needs
Ability to coordinate with Dock & Yard Operations, as well as clerical personnel, to properly service customer shipments in a timely fashion
Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive
Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Demonstrated Leadership and supervisory capabilities
Willing to work any schedule, including weekends and holidays, in all types of weather
Bachelor’s degree in transportation, business or related area
Knowledge of local applicable collective bargaining agreements
Proven knowledge of computer applications (MS office)
Knowledge of company policy, procedures and applicable collective bargaining agreements

Dispatch Supervisor Resume Examples & Samples

Organizes the mail flow on the production floor by assigning workers and assessing volumes and type of mail based on current staffing levels to meet postal deadlines
Responsible for overseeing the production workers on designated shifts. Supervisory responsibilities include interviewing, hiring, training, appraising performance, rewarding, disciplining, and addressing complaints/solving problems
Oversees quality function throughout the production area. Assures MPTQM (Mail Preparation Total Quality Management) processes and procedures are followed at all times
Completes required USPS and internal reports, job costing reports and application of all USPS postal regulations. Assures clear and concise communication of pertinent information between shifts
Offers suggestions regarding increasing efficiency of equipment use, working conditions, and motivation of employees
Minimum of one year supervisory experience in the any one of the following areas where familiarity of USPS requirements and/or regulations are applie(presort, mailroom, associated industries)
Minimum of two years of progressively responsible experience in a production or mailing industry environment
Strong knowledge of MS Excel and/or MS Access
Basic knowledge of MS Word, internet and email
Ability to lift up to 50 lbs. with or without accommodations
Walk, stand, stoop, and bend 80% of the time with or without accommodations
Must be flexible to work overtime, weekends, holidays, and/or different shifts as needed with minimal notice

Service Dispatch Supervisor Resume Examples & Samples

Working supervisor – 40% of time dedicated to production tasks
Hour by hour performance and productivity (managing employee break times, OT, queue staffing, phone performance, etc)
Monitoring staffing levels (allocating employee assignments / queues depending on staffing levels for the day using WFM tool)
Escalated level of customer quality/complaint escalations
Assist with training of new hires
Creation and updates of process IWIs (Internal Work Instructions)
1:1 meetings with team members
Attend & participate in all Service Dispatch Leadership activities
Ability to work with confidential information in a professional manner
Knowledge of and the ability to use personal computers and related software for work processing (such as Microsoft Word, Outlook, Excel, SBN, etc.)
Skills in interpersonal communication such as the ability to respond with sensitivity and a sense of urgency to customer requests and issues

Dispatch Supervisor Resume Examples & Samples

The Enterprise Technical Operations Standard Support Model contains additional duties and
Must have knowledge of and be proficient in the use of the billing system, quota/labor
Demonstrated strong knowledge of software applications such as

Dispatch Supervisor Resume Examples & Samples

Provide adequate work schedules to ensure all aspects of the department are covered with skilled staff and relate to the Dispatch Manager
Identify and respond to service issues in live day, report to the Assistant Project Manager any concerns that need to be addressed with the Service Provider
Adhere to written policies and procedures and report any discrepancies and procedures to the Dispatch Manager
Provide counseling both verbal and written to employees when needed
Consistently review employee performance and identify areas of strengths and weaknesses and develop an “action plan” with the Assistant Project Managerto reward or prepare a training plan to increase the skill level of the employee
Relay to the Assistant Project Managerany service levels that may hinder reaching productivity/On time goals. This would include identifying areas where there is too much/to little service during certain time periods of the day
Work with the Assistant Project Manager in recruiting potential new hires and be involved in the interview process
Schedule all new hires to work with OJT and identify specific tasks and timelines
Conduct a skill assessment for all new hires

Dispatch Supervisor Resume Examples & Samples

Manages and coordinates activities of several dispatchers and customer service representatives (ready-mix, block & other building materials)
Prepares work schedules and assigns work loads
Ensures resolution of customer issues and concerns
Participates in the selection, hiring, training and performance evaluation process of relevant personnel
Coordinates dispatch activities with sales and production
Performs functions of Dispatcher and/or Customer Service Representative when necessary
Ensures compliance with all DOT rules and requirements
Schedules drivers and ensures driver hours are in compliance with DOT regulations
Ensure efficiencies of manpower and equipment
Performs other tasks as assigned by supervisor
Complies with all and ensures compliance of all Safety, Health, Environmental and other Company policies, procedures and requirements

Dispatch Supervisor Resume Examples & Samples

Direct supervision of full-time employees, including: Dispatchers, Routers
Dispatch, routing and logistics experience required
Proficient with Microsoft Word, Excel, Outlook
Experience with MAS and OCSD

Dispatch Supervisor Resume Examples & Samples

Minimum 6 months experience in a driver position
Previous dispatches experience a plus
Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage operators in various locations, resolve issues in accordance with company goals and objectives and promote the company as a leading bus transportation service provider
CDL with P Endorsement
Excellent communication skills, interpersonal skills required. Knowledge of surrounding area, routing
Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing

Dispatch Supervisor AAA Emergency Road Service Resume Examples & Samples

Directly supervise the daily activities and operations of the Dispatch Center, working with a team of 7-12 employees
Ensure service satisfaction levels and productivity standards are achieved and maintained
Monitor employee workloads and assignments, making changes as needed
Assist with the timely resolution of member service complaints and problems
Recommends methods and procedures to improve processes, enhance operations and promote all AAA initiatives
Perform other duties as assigned by management
Post-secondary education preferred with 3 years of work related to job responsibilities
Minimum of 1-2 years of management experience and demonstrated ability to supervise and train employees required
Ability to make sound and effective administrative and procedural decisions
Strong interpersonal skills and the ability to work effectively with a wide range of customers; excellent technical skills
Working knowledge of computer-aided dispatch operations preferred; knowledge of regional Club territory (PA, OH, WV, and NY) and ability to read maps
Must be able to pass a pre-employment background check and hair follicle drug test

Dispatch Supervisor Resume Examples & Samples

Manages and coordinates technical workforce job completion
Customer complaint resolution obtain daily service disruptions in Excel Workbook
Oversee improvement in customer satisfaction and dispatch satisfaction
Maintain a professional demeanor and appearance
Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management
Provide subordinate coaching and assistance when required
Communicate with Management as needed to maximize efficiencies and resolve issues
Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees
Interviews applicants; Handles employee grievances and complaints
Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner
Monitor real time call flow, inbound dispatcher availability, service levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized
Fill in as a Dispatcher when required ;Recommend promotions
Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance

Dispatch Supervisor Plymouth Resume Examples & Samples

Fosters an environment of teamwork, creativity and problem solving. Shares information and encourages participation in the decision making process. Removes obstacles through communication with other areas
Collaborates with field personnel to problem solve and develop cost effective response plans to outage situations. Evaluates restoration alternatives and determines the optimum plan to restore the system and provide status information to customers. Calls crews to address field problems and directs field forces in restoration, maintenance and electrical permit activities
Coordinates planned work across the processes to fulfill related service level agreements, achieve company objectives and obtain an appropriate work distribution
Analyzes requests for system element outages and assesses risk to determine whether the outage will affect customer service and/or the systems integrity
Identifies, develops and implements work process and practices improvements
Directs the work planning process including preparation and prioritization of work plans and schedules, resource and materials requirements and forecasts and coordination with other processes for optimal resource utilization

Dispatch Supervisor Resume Examples & Samples

Identify and respond to service issues in live day and report to the Dispatch Manager any concerns that need to be addressed with the Service Provider
Consistently review employee performance and identify areas of strengths and weaknesses and develop an “action plan” with the Dispatch Manager to reward or prepare a training plan to increase the skill level of the employee
Relay to the Dispatch Manager any service levels that may hinder reaching productivity/On time goals. This would include identifying areas where there is too much/to little service during certain time periods of the day
Work with the Dispatch Manager in recruiting potential new hires and be involved in the interview process
Conduct a 60-day skill assessment for all new hires
Exceptional Customer Service Skills
Ability to successfully negotiate
Excellent multi-tasking ability and possess excellent time management skills
Prefer one-year supervisory experience

Prescott Package Dispatch Supervisor Resume Examples & Samples

Start work routine
PrintNISreport from DMS
Resolve all packages on report
All records in queue will be completed prior to sort
Publication of CRS reports
Update DPS has needed
Complete automated controlled dispatch audit - one a month

Package Dispatch Supervisor Resume Examples & Samples

Publication and distribution of DMS and PAS Toolbox reports
Publication and distribution of CRS reports
Print (DCS) air exception report and highlight service failures created by preload
Distribute report
Make necessary changes to DPS (territory and services)
Communicate changes to PDS
Utilizing mapping tools, DPS and Driver Mapping
Plot previous GD2 data; compare actual dispatch to planned dispatch
Maintain a loop analysis add a line to ensure periodic analysis of all loops
Loader
Data Corrections
Communicate and distribute recap of service issues

Dispatch Supervisor Resume Examples & Samples

Customer complaint resolution
Obtain daily service disruptions in Excel Workbook
Monitor real time call flow, inbound dispatcher availability, Service Levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized
Fill in as a Dispatcher when required
Recommend promotions

Dispatch Supervisor Resume Examples & Samples

High School Diploma or equivalent certification required
Minimum 4 years’ job-related experience with 1 year as Lead Dispatcher or similar role required
Must demonstrate the ability to communicate effectively
Proficient in Microsoft Office suite

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