Customer Relationship Manager Resume Samples

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T Cartwright

Triston

Cartwright

82473 Kaleb Roads

San Francisco

+1 (555) 710 6590

82473 Kaleb Roads

San Francisco

Phone

p +1 (555) 710 6590

Experience Experience

Boston, MA

Customer Relationship Manager

Boston, MA

Kuphal-Paucek

Boston, MA

Customer Relationship Manager

Demonstrated success in using and teaching directive selling, including team, cross- and online selling
Bilingual in English and Spanish (reading, writing and speaking)
Assist in developing and implementing a relationship selling strategy to drive results in key focus areas
Maintaining up-to-date records of customer contact (customer meeting notes) and recording development activity
Supervise on-the-floor training programs and direct ongoing improvements
Generating opportunities for incremental Annualized Premium Equivalent (APE) from existing customers
Solve issues related to shipping and pricing verifications

Chicago, IL

Nbs-customer Relationship Manager

Chicago, IL

Greenholt-Fritsch

Chicago, IL

Nbs-customer Relationship Manager

Work collaboratively with Regional Vice President to assist with the generation of new business opportunities with current and prospective clients
Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.)
Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues
Work closely with technical support to understand the breadth and limitations of the client product solutions
Facilitate timely communication with HE Sales, Account Managers and the NTS Sales teams regarding client related issues
Assist in the coordination of sales and product revisions to existing clients
Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment

present

San Francisco, CA

Customer Relationship Manager Lead

San Francisco, CA

Fadel Group

present

San Francisco, CA

Customer Relationship Manager Lead

present

Provide expert level assistance and support for conversions
Track product license management with regard to compliance and usage
Provide assurance and oversight to customer implementations and changes/enhancements to the product portfolio
Assist with global product issues, recovery, and client communication including after action summaries
Consult and advise. In collaboration with the account/business leadership team, participate in the development of the overall customer strategy and service delivery expectations that drive customer retention and satisfaction based upon measurement and management of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs). Recognize customer pain points and make recommendations on how best to leverage our product assets to solve their problems while achieving their goals
May at times manage medium to large sized projects specific to the customer
Drive revenue. Partner with the sales and solution architecture teams to identify and qualify leads on new features, enhancements, and/or full end-to-end solutions. Develop client portfolios that tell the customer story and which outline critical success factors, metrics for success, potential issues, and recommendations for mitigation and success

Education Education

Bachelor’s Degree in Communication With

Kaplan University

Bachelor’s Degree in Communication With

Skills Skills

Excellent word and PowerPoint skills plus a good working knowledge of Excel
Good problem solving skills, able to grasp problems quickly and draw informed conclusions
Ability to focus on the stated problem and synthesize information and knowledge to achieve a solution
High energy level, self-motivated, and with a proven ability to learn quickly, multi-task and work independently as well as part of a team
Good financial awareness and ability to bring that to discussion/negotiations with key customer decision makers
Flexible, willing and able to cope with change with the ability to work under pressure
Commercially minded, a good negotiator and strong influencing skills
Proven ability to manage multiple projects at a time while paying strict attention to detail
High attention to detail and an ability to work well under pressure
Strong interpersonal skills and ability to work well independently or within a team environment

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15 Customer Relationship Manager resume templates

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Customer Relationship Manager Resume Examples & Samples

Minimum 5 years Customer Service
Must have the ability to establish and cultivate long term relationships with the customers
Must have the ability to guide customers through the retention and/or liquidation process and navigate on their behalf
Must be sensitive to the nature of a distressed customer situation and show dignity and respect, especially during a homeowner transition
Minimum 1 year Default Mortgage Servicing Experience Preferred
Demonstrated past success as a loss mitigation negotiator or late stage collector
Ability to focus on the stated problem and synthesize information and knowledge to achieve a solution
Ability to build internal relationships and work closely with a team to facilitate loss mitigation options for customers

Customer Relationship Manager Resume Examples & Samples

Partner with the store and department managers to ensure integration of relationship selling
Assist in developing and implementing a relationship selling strategy to drive results in key focus areas
Increase store volume by maximizing customer loyalty through new and established relationships
Connect customers to stylists and other salespeople and facilitate customer relationship growth
Track customer connections by maintaining ongoing connection lists and transition customers when salespeople leave the Company
Execute appointment-based events and track results
Educate employees on Nordstrom RewardsTM benefits
Represent Nordstrom in the community and strive to make Nordstrom the hometown store of choice
Be a fashion role model and create fashion awareness in the store by teaching personal stylists and salespeople to act as fashion and product knowledge experts for the customer
Track record of successful results, for example, strong productivity, department percent of increase, etc
Demonstrated success in using and teaching directive selling, including team, cross- and online selling
Excellent organizational skills and a proven leader in follow-through
Proven ability to develop and maintain productive relationships with business partners and other leaders

Customer Relationship Manager Resume Examples & Samples

Set and exceed personal and company goals while delivering amazing customer service to store employees every day
Educate and assist salespeople on tools, processes and systems that will enhance our customers’ experience as well as increase sales
Use your technology and training know-how to meet service and sales goals

Citibank Bhd Kl-customer Relationship Manager Resume Examples & Samples

Diploma / degree in any field
Fresh graduates & those with call centre or from service /sales industry are encouraged to apply
Ability to multitask, strong team player and yet able to work independently
Possess good interpersonal skills, high energy, confident and courteousWilling to work on shift, staggered hours, weekends and public holidays
Strong command of spoken and written English
Ability to speak in Mandarin and other Chinese dialects (Hokkien, Cantonese) is an added advantage
Should be web savvy and have strong PC skills

Customer Relationship Manager Resume Examples & Samples

To ensure expressions of dissatisfaction handled in accordance with the Financial Conduct Authority timescales
Deal with complaints taking into account any risks of the Banks' reputation
Provide excellent customer service on behalf of Barclaycard
Use initiative in developing resolutions to complaints by telephone ensuring solutions satisfy both customer and the business
Provide high quality responses to all complex referrals to customers
Provide constructive feedback to other business areas
Be pro-active in root cause analysis

IT Infrastructure Customer Relationship Manager Resume Examples & Samples

Arrange and participate in regular face to face meetings with the client
Ensuring that client requests are responded to in an accurate and timely manner, meeting and or exceeding service level expectations
Providing accurate, timely and informative client communications for incidents and escalations
Proactively communicate and report on major client impacting changes and product deployments ( e.g. Exchange 2010 ), agreeing appropriate test and production schedules
Promoting a culture of client focus and accountability, ensuring issue end-to-end ownership and excellent client communication
Management and reporting on projects, events and client impacting programs
Understanding current and future client needs, and liaise with infrastructure services to communicate those requirements, to enable timely and appropriate resolution
Work with internal partners to agree service levels and communicate / agree with the client ( to set and manage expectations )
Contribute towards capturing, reporting on and improving client satisfaction levels and on-going perception of infrastructure services
Ensure client has appropriate awareness and knowledge of existing and new products and services, and promote platforms for communication and learning ( e.g. Business Advisory Boards, Expert Bars, self-service, on-line training and documentation )
Responsible for connecting the client to the correct resources ( e.g. product managers, technical specialists ) to help increase awareness and understanding
Demonstrate a high level of customer focus and empathy
Strong Teamwork and communication / information sharing
Fluent written / spoken English and Polish
Ability to keep things simple, patience and creativity, conflict management skills and to work under pressure
Attention to detail and proactive management
Leading initiatives experience
Knowledge of ITIL v3 (foundation level)
Knowledge within project management area

Customer Relationship Manager Resume Examples & Samples

Experience of working in a Management Consultancy environment as a Consultant or Manager
Be able to work at a detailed level whilst being able to extract ideas for communication to senior management
Client/account management experience

Customer Relationship Manager Resume Examples & Samples

Enhancing and evolving the CRM tool to a mature state to make it useful and widely used as the standard
Mature current processes and link them to the CRM
Determine how to connect sales opportunities into the CRM

Customer Relationship Manager Resume Examples & Samples

Define the lifecycle strategy to drive Azure trials, onboarding, consumption, upsell, save at point of cancelation, and win-back. Partner closely with campaign managers for a holistic lifecycle strategy starting at acquisition
Define proactive retention strategy to target Azure customers with low/no consumption who are at risk for churn. Leverage data models and customer insights to identify ways to segment and target customers to drive usage
Embrace agile marketing principles to define experiments, prioritize, and partner closely with cross-functional team to rapidly execute and report out on results
Create compelling creative and messaging to engage customers and drive usage for at-risk customers with low usage, and to drive renewal and reactivation, working with creative agencies, internal and external
An obsessive curiosity with customer experience and building customer success, coupled with a love of iterative experimentation
Strong strategic thinking complemented with an urgency and drive for results. A successful candidate needs to be able to develop a strategy and execution plan that drives impact
Hands-on experience in marketing through multiple channels: email, direct mail, phone and web channels for 7+ years, preferably with B2B customers
Solid understanding of analytics, including segmentation and modeling. Comfortable building business cases and manipulating data
Ability to partner with creative teams and product marketing to develop compelling messaging and creative
Ability to collaborate and influence groups across the organization including senior leaders, marketing, segments, engineering, customer service and operations
Project management skills to prioritize and drive initiatives forward
Highly accountable, driven to success in a fast-paced environment, experience working in global roles
Some technical familiarity with the developer and IT professional audiences and/or software development

Senior Customer Relationship Manager Resume Examples & Samples

Able to develop a bundle of products, programs, and technological solutions based on the needs
Improve customer opinion of PG&E as an advocate of public and employee safety
Proactively manage AG & Food Processing customer relationships as the primary point of contact
Utilize advanced sales skills and develop relationships at various levels within a complex
Provide consistent insight into CES Products and Programs teams to better meet customer needs

Facilities Customer Relationship Manager Resume Examples & Samples

Execute Equifax’s real estate strategies, processes and initiatives related to facilities management and site services in St. Louis; Review the St. Louis portfolio’s performance on a continuing basis and establish proper measure of performance in accordance with established metrics; Establish appropriate service levels and ensure delivery of facilities/site services; Manage approved facility plans, ensuring the plan details are adhered to and carried out within the approved budget and to Equifax standards
Oversees the selection of contract service, vendor negotiation of service agreements and monitors performance by creating SLA’s with fee at risk; Create and manage business partnerships with vendors; Oversee and manage the facility operations through 3rd party vendor relationships to deliver the appropriate service levels; Run RFP process and/or pricing proposals with vendors; Ensure contracted facility services are carried out in a manner consistent within Equifax’s policies and guidelines
Assist in development and preparation of budgets, financial reports (monthly and quarterly), contracts, expenditures and review of purchase orders related to the facility as directed; Formulate and implement fiscal operating and capital budgets within the portfolio; Work with Colliers Facility Services to monitor financial performance and approve portfolio operating expense activity; Collect and analyze facility and real estate data to prepare related reports depicting accurate and current assessment of facility management and real estate objectives; Create requisitions in I Proc, provide vendors with purchase order(s) and update approvals for payment – review approve invoices
Interface with owners of leased facilities and maintain relationships with such owners; Serve as a liaison between Equifax associates and property management companies and/or building owners; Communicate between Equifax associates and other field management regarding facilities needs/concerns and coordinating appropriate response and/or action; Facilitate and partner with respective business units/EWS leaders to achieve short and long term spacing planning strategies to include space management, planning and moves; Oversee site of Move Management/Space Planning Function
Assist or lead special projects that are related to property/facilities management; Perform site inspections of facilities and coordinate action plans with on-site facility team to resolve non-compliance items; Collaborate efforts on “Green Initiatives” and report monthly sustainability/carbon foot print metrics; Oversee Environmental Health and Safety and Emergency Preparedness Plans; On-site point of contact for Equifax Risk Management; Access Management approves all access requests and terminations
Establish and maintain effective industry relationships with vendors and other facility management service providers
BS/BA degree or equivalent education
5-7 years of corporate RE experience and/or related experience in property/facility management
Provides high degree of professional customer service to both internal and external parties, including executives
Proficient with Microsoft products – Word, Excel, PowerPoint; Strong communication (verbal and written) and organizational skills
Independent, self-starter, team player, attentive to details
Ability to manage multiple projects and competing priorities

Customer Relationship Manager Assistant M Resume Examples & Samples

On boarding of new Clients : KYC, MIFID, investment procedures
Provide ongoing client support in the form of regular conference calls, written materials and answers to ad hoc Clients inquires
Supervise client related operational functions, including client on boarding, subscriptions/redemptions and reporting
Oversee and coordinate the delivery of services from front to back office

Customer Relationship Manager Resume Examples & Samples

Bachelor’s degree in Business, Engineering, Finance, Economics or related field
Direct experience managing complex and politically sensitive accounts
Understanding of City & County hierarchy and K-12 application of Proposition 39
Able to develop a bundle of products, programs and technological solutions based on the needs of the customer and present them in a comprehensive and compelling manner
Able to lead efforts with demand-side management programs, including renewable programs, with customer base
Skilled at representing PG&E with outside organizations as a subject matter expert
Able to keep up with industry trends and technological advancements and able to determine/ translate the impact on company's existing programs
Skilled at proactively sharing new and/or unique program and product knowledge with others
Understanding of regulatory, economic, and political issues impacting both company, customers and energy efficiency
Adept at analyzing industry or regulatory trends, identifying customer impacts, and suggesting opportunities for customers
Able to garner customer support and advocacy on behalf of company on matters of importance to company, specific industries, and/or the State
Develop and manage relationships within the company and external to company to effectively understand and provide advice on trends, innovative best practices and matters of industry importance
Maintain an absolute commitment to safety to yourself and fellow employees
Proactively manage City & County and K-12 customer relationships as the primary point of contact for their sales and some service related needs
Develop a strong understanding of the customer structure, business needs and opportunities, key priorities and initiatives, etc
Develop and execute outreach strategies and build long-term sales action plans centered on increasing sales of demand-side management products and services, as well as environmental initiatives with assigned community colleges, utilizing consultative selling and customer service skills
Utilize advanced sales skills and develop relationships at various levels within a complex customer organization to overcome obstacles and objections using various sales skills and plans
Provide consistent insight into Customer Energy Solutions’ Products and Programs teams to better meet customer needs with customer offerings and resources
Work with Management and CRM counterparts to coordinate and develop unique and innovative solutions for customer issues using network of internal and external resources
As appropriate, participate in related boards and associations, State and National trade organizations related to the City & County and K-12 Education sectors

Customer Relationship Manager Resume Examples & Samples

Proven ability to provide quality customer service
Relationship management/call centre experience
Strong analytic and problem solving skills
Experience in financial services (superannuation/insurance/investments and in particular financial planning/adviser commission experience)
Displays strong capabilities in written and oral communication skills
Proven high degree of accuracy and attention to detail of output in processing

Regional Customer Relationship Manager Resume Examples & Samples

Responsible for Customer Relationship Management (CRM) leadership in the Region, with direct report to Marketing and dotted line reporting to IT
Key person responsible for providing input and advice to ELT on leveraging SFDC Marketing and Sales effectiveness capabilities
Key point of contact with HQ and other divisions on CRM and SFDC for process or tools improvements
Works alongside Pricing, Market Funding and Marketing Managers to provide fully aligned functional support to Commercial Teams
Work with Global Monsanto to develop and execute a CRM strategy articulating goals, milestones and investments to optimize our sales and marketing effectiveness through Salesforce.com
Focus on Customer Experience that incorporates feedback into all aspects of the business
Work with Pricing, Market Funding and Marketing Managers to ensure that CRM Plans are holistic and integrated, with all 4Ps effectively balanced and aligned
Identify each year priority CRM projects supporting the business, and work with relevant PMMs and Commercial Teams to provide expert guidance and leadership supporting effective execution
Focus data capture and analytics throughout the customer experience to enable predictive analytics
Manage the CRM Budget and allocate resources across Commercial Teams and Activity Categories to effectively support business priorities
Prior to each Marketing Campaign Launch conduct a review ensuring appropriate use of CRM techniques
Ensure that effective campaigns are incorporating data capture opportunities and then disseminated and used across the region
Identify training needs for customer data capture in PMM, Sales, TD and Customer Care cadre. Develop and execute appropriate skills development plans to facilitate using customer data that enables meaningful customer experiences throughout the Customer Journey
Develop plans and options for additional software and/or functionality
Marketing Process Fundamentals
Customer relationship management tools
Senior project management skills
Proven track record in process (analysis, redesign implementation) (e.g. Six Sigma)
Languages: Fluency English

IT Customer Relationship Manager Resume Examples & Samples

Lead, train, and motivate the customer experience culture in Global IT to meet objectives and provide incredible experiences
Develop and execute plans for the evolution of the customer experience center and future service strategies
Establish and maintain objectives, processes, services levels, tracking and monitoring methods for all customer interactions
Drive standards for customer experience across Global IT services
Ensure UX design and UX research methodologies are utilized when required
Liaise with design teams, developers, and businesses stakeholders alike to critique and improve upon new concepts and ideas
Work with and influence IT teams across all regions and locations to ensure they're delivering what our internal customers need to be successful
Drive customer requests and escalations to the appropriate IT operations teams
Proactively grow the Global IT brand through creative engagement strategies, both online and offline
Work with IT communications teams to ensure their strategies and campaigns take into account our Global IT needs
Work with internal individual and group stakeholders to contribute to our customer experience framework
Ability to manage multiple competing priorities
Relentless customer obsession
Demonstrable consulting experience
Proven ability to influence without authority
Track record of taking ownership and driving results
Ability to think both strategically and tactically in a high-energy, fast paced environment
Ability to use hard data and metrics to drive decisions
Work with multiple teams across different geographies and cultures
Strong understanding of infrastructure technologies and software development practices
Excellent written communication and verbal agility
Masters degree
Program/Project Management qualifications

Customer Relationship Manager Resume Examples & Samples

The increased use of sophisticated marketing technique such as predictive modeling by financial service providers require the job holder to be proactive in managing and protecting our existing high value customer base and seeking to acquire new targeted customers on an ongoing basis. Targeted marketing programs are more successful in improving return on investments in allocating marketing dollars to highest potential prospects and markets
The jobholder has a key role in supporting growth of RBWM business, responsible for lead opportunity selection and development of supporting sales tools including sales scripts and training of sales force to drive customer sales activity and initiatives across to all distribution channels in RBWM
The jobholder is a major member of the CRM & Analytics team and has working relationships with range of stakeholders across the organization to facilitate database use, marketing research and development of effective marketing programs
The jobholder needs to be flexible in technical areas to ensure necessary customer, product and transaction data is accessed, housed and reported as necessary and also provide consultative breadth to ensure business units use market research optimally
The jobholder requires critical thinking, problem solving, analytical and communication skills
On a day to day basis, prioritization of requests decisions are exercised through the role holder
Day-to-day internal working relationships are with
Business units – ensuring controls are in place, adequate and protect the business, tracking and remediation of issues; collaboration of programs and new business initiation
.Internal areas – ensuring proper communication and providing input into changes, initiatives, and acting as the business representative for RBWM; coordinate activities as needed to successfully plan and implement specific programs
Regular external working relationships are with
Vendors
Consulting firms
5-7 years proven and progressive MIS, experience, queries, data mapping and/or research experience including strong familiarity with database analysis, statistical techniques, and competitive intelligence research. Preference will be given to candidates who understand the underlying HSBC technology stack including Business Objects, Cognos
A comprehensive understanding of the financial services industry and organization strategic objectives as well as the business and community environments HSBC operates in
Proven track record of communicating effectively within the organization and with customer groups
Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery
A comprehensive understanding of the banking, regulatory environment, industry trends and the competitive market as well as systems and technology
Demonstrated ability to rapidly build relationships with key stakeholders
Excellent working knowledge of business and product management principles
Ability to accurately evaluate information and present recommendations based on facts
Proven ability of managing to plan and achieve results
Wide knowledge of policies, procedures, and risk management frameworks
Bachelor’s degree in marketing, business, related field or equivalent experience
Strong leadership, project management, planning, organizational, managerial, analytical, communications, decision-making, and interpersonal skills
Ability to work in a team-oriented environment and effectively communicate across various business lines at different levels within the organization
Excellent interpersonal, presentation, written and verbal communication skills
Understand the RBWM strategy and collaborate with the business to accomplish this strategy
Demonstrated business knowledge
Sound understanding of the customer segments and the competitive market
Understand and interpret complex business and risk requirements
Proven ability to prioritize competing demands

Customer Relationship Manager Resume Examples & Samples

At least three years’ experience providing proactive strategic client support/customer service (experience with a SaaS solution a plus)
Proven track record of securing contract renewals within customer base
2 – 3 years’ experience building relationships and supporting the resolution of complex technical and business issues for customers
Demonstrated ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives
Experience presenting results to senior level executives
Ability to identify opportunities for improvement and implementing best practice solutions
Excellent account management skills
Ability to manage external and internal business priorities
Motivation to stay current on industry and product trends
Excellent presentation, oral and written communication skills
Proven time management and prioritization skills in a fast paced environment
Intermediate Microsoft Office Suite skills

Customer Relationship Manager Resume Examples & Samples

BA/BS degree (MBA or advanced degree preferred)
Minimum 5 years relevant work experience in acute care, services delivery or project management
Extensive experience in the health care or medical industry interacting with customer ‘C’ level management
Excellent communication skills, including issue tracking, triaging and crisis management
Ability to manage multiple customer projects simultaneously
Willingness to travel 50% of the time
Deep technical experience with portfolio of Hill-Rom CWS applications and systems
Working knowledge of enterprise network architecture and database software such as SQL, Oracle
Experience in Process Improvement, Decision Making, Managing Processes, Planning, Service Excellence
Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets
Communicates with internal and external customers and all levels of management
Effectively communicate technical information to non-technical audiences
Delivers informative, well-organized presentations
Understands how to communicate difficult/sensitive information tactfully
Note all physical requirements of the position. Please use the ADA Essential Functions Checklist as a Guide

IT Customer Relationship Manager Resume Examples & Samples

Bachelor's degree in Computer Science, Healthcare, related field, or equivalent work experience
At least 7 years' experience in IT business/sales and/or Infrastructure/application implementations
Ability to manage multiple IT Engagements at any given time
Ability to build customer relationships and grow the long term partnerships with customer
Demonstrated experience in Customer Relationship Management roles
At least 3 years' experience in project scoping, sizing and development of Statement of Work or RFP / RFI responses
At least 5 years' experience in Project Management and Project budget tracking. Healthcare Industry and IT tool sets experience highly desired
Experience managing 3rd party vendors
Excellent personal computer skills, including Microsoft Office, ServiceNow and Microsoft Project
Strong communication skills and ability to communicate at multiple levels of organization
Competence in all of the following areas

Customer Relationship Manager Resume Examples & Samples

Acts as a liaison to GEOINT application users by making recommendations, developing policies, and executing strategies on strengthening application market demand and consumption
Create and maintain relationships with users of the GEOINT App Store (NGA, military, other DoD/IC)
Capture user needs in Vendor Opportunity Packages that are relayed to the vendor community in language understood by the vendors
Assist users in understanding the process of downloading IGAPP applications from the GEOINT App Store
Gaining familiarity each IGAPP application to the point where one can discuss and demo an app to potential users
Conduct outreach to users to inform them of new applications within their area of expertise
Conduct marketing of the GEOINT App Store and IGAPP applications in various settings: Tech Showcases, conferences, briefings, and other outreach events
Respond to IGAPP vendor questions about the user base of an app or app idea. Provide feedback from the users to the app vendors if applicable
Participate in all Review Boards to receive, facilitate and answer questions about the customers and their app needs
Inform users/customers about their ability to submit app ideas and needs. Collect relevant ideas from the users and turn them into VOPs
Must have active TS/SCI Clearance
Minimum of 5+ years of experience with a Bachelor’s degree, or related field and 9+ years of related experience
Familiarity with the National Geospatial-Intelligence Agency (NGA) and the functional area of geospatial intelligence (GEOINT)
Possesses a thorough understanding of eliciting user feedback and app market trends that are relevant to the National System for Geospatial-Intelligence (NSG) user Community
Understands Geographic Information Systems (GIS) technologies and how they support the NGA mission
Coordinates with IGAPP team and effectively communicates user app needs
Excellent verbal, written and presentation skills to communicate with various users
Organized and motivated to be a self-starter and leader
Outstanding people skills
Travel within the US
Bachelor’s degree in Geography, Engineering or Computer Science
Experience with using/developing Geographic Information Systems (GIS) technologies
Experience with marketing and business development
TS/SCI CI Poly clearance

Customer Relationship Manager Resume Examples & Samples

Pro-actively manage your customer portfolios to ensure a consistent and high level of service in accordance with the customer specific SLA’s and to ensure all service lines are met, that leads to customer satisfaction, retention and growth
Champion the customer requirements throughout their contract by having comprehensive knowledge of IMServ systems and processes so that issues can be effectively resolved
Ensure the customer’s invoice accurately reflects the chargeable services provided to the customer enabling no challenges to payments from customers
Monitor, report and manage each customer’s operational and contractual
Commercially minded, a good negotiator and strong influencing skills
A professional communicator, displaying the correct image at any level
Customer focused; is able to identify and respond to customer’s needs
Good problem solving skills, able to grasp problems quickly and draw informed conclusions
Able to work in a complex environment with conflicting demands
Anticipates issues and is pro-active in dealing with them
Can manage own time to meet daily requirements
Flexible, willing and able to cope with change with the ability to work under pressure
Positive and enthusiastic with a can do attitude
Conscientious, accurate and diligent
Good level of written and spoken English
Good level of Microsoft office packages (Excel, Word, etc)
A high level of computer and system literacy (able to use multiple systems to complete a process)
Sound commercial and financial awareness
Good knowledge of process management and improvement activities

Customer Relationship Manager Resume Examples & Samples

Two years account maintenance or sales experience
Two years project management experience
Previous Executive Briefing Center experience or Event Coordination
Fluency in American Sign Language. Demonstrate competency in working with deaf, hard of hearing, speech disabled, deaf-blind, low vision, and customers with cognitive/emotive and mobility challenges

Customer Relationship Manager Resume Examples & Samples

Generates qualified appointments and schedules appointments via cold calling, email or social media
Follows qualified leads through the sales process
Partners with Account Executives to identify cross selling opportunities
Builds experience with solutions based selling and approach to solving customers problems
Is achievement driven; enjoys competitiveness and thrives on being the best and winning
Has a "can do" attitude with a strong positive focus on sales; loves to be challenged
Has an out-going, dynamic personality and can build and maintain outstanding relationships
Bachelor's degree and four years related work experience or eight years related work experience post high school
Five years project management experience
Three years in sales or sales support experience

Customer Relationship Manager Resume Examples & Samples

Bachelor’s degree in Engineering, Operations or similar discipline, MBA & PMP Certificate preferred
Minimum 5 years experience in a Customer/Client facing role
Excellent communication skills, including presentations, written communication and interpersonal skills
Strong problem solving skills and demonstration of conflict resolution skills
Experience of working in a team environment, changing roles between actively supporting other members of the team to leading the team with focus on the customer
Good financial awareness and ability to bring that to discussion/negotiations with key customer decision makers
High energy level, self-motivated, and with a proven ability to learn quickly, multi-task and work independently as well as part of a team
Excellent written and verbal communication skills in English is essential and Hindi (spoken) will be an added advantage

Customer Relationship Manager Lead Resume Examples & Samples

Drive revenue. Partner with the sales and solution architecture teams to identify and qualify leads on new features, enhancements, and/or full end-to-end solutions. Develop client portfolios that tell the customer story and which outline critical success factors, metrics for success, potential issues, and recommendations for mitigation and success
Participate in the sales contract process to include support for SOWs, ARs, POs, and OPNs
Qualify leads on opportunities for add-on sales and partner with the sales team on creating a winning proposal to the customer
Partner with internal service, support, product, and development teams on recommendations for new service initiatives that could be sold to the customer
Resolve client questions and disputes on product billing or invoicing
Consult and advise. In collaboration with the account/business leadership team, participate in the development of the overall customer strategy and service delivery expectations that drive customer retention and satisfaction based upon measurement and management of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs). Recognize customer pain points and make recommendations on how best to leverage our product assets to solve their problems while achieving their goals
Leverage deep knowledge of the customer forecast and strategic plans to drive and challenge their assumptions and how they can effectively execute their business plans
Develop and maintain the overall health of the customer account and work to ensure an overall high level of customer satisfaction with the CSG product and service portfolio
Provide a high level of problem resolution to current and potential issues
Be present. As a key customer advocate, understand, anticipate, and manage the needs of the customer from both a current and future perspective. Act as a liaison between the client and internal teams when issues are escalated to minimize impact in a timely manner and ensure the appropriate client communication is provided
Complete quarterly business review meetings and establish a regular program of reviews
Assist with global product issues, recovery, and client communication including after action summaries
Organize and participate in product demonstrations
Communicate impacting change events
Customer Business SME. Serve as the main point of contact for the client. Engage the other centers of expertise to collaborate on client problem resolution and/or solution development, as appropriate. Collaborate with internal developers and SMEs to share the voice of the customer and discuss trade-offs between usability and or higher level consulting needs from the professional services teams
Provide assurance and oversight to customer implementations and changes/enhancements to the product portfolio
May at times manage medium to large sized projects specific to the customer
Provide expert level assistance and support for conversions
Be positioned as an ambassador for the company both internally and externally. Provide thought leadership to educate the customer and internal teams on business industry trends as well as the customer business strategies. Monitor and facilitate customer adoption of our solution features and functionality by providing the other internal CSG teams with an understanding of their overall business needs as they relate to our product portfolio
May supervise or guide work other lesser experienced team members on proper goal setting, work prioritization, product training, and various processes and procedures. Overall, serve as a mentor to new members of the team
7 years of product, solutions, and/or technical customer support experience in a comparable environment
3 years related supervisory, lead, or management experience
Established reputation as a high integrity, top performer
Excellent issue management skills
Ability to manage large projects from start to finish with a high level of customer satisfaction
Ability to analyze work flow, evaluate systems, and formulate plans
Demonstrated business acumen with the ability to translate business requirements into technical solutions
Excellent consulting, negotiation, problem solving, and interpersonal skills

Customer Relationship Manager Resume Examples & Samples

Develop client portfolios that tell the customer story and which outline critical success factors, metrics for success, potential issues, and recommendations for mitigation and success
Under guidance from the sales team, may assist the contract process to include support for SOWs, ARs, POs, IVRs and OPNs
Engage the sales team on the qualification of opportunities for add-on sales
Provide customer feedback to internal service, support, product, and development teams on new service initiatives that could be sold to the customer
Track product license management with regard to compliance and usage
Act as a liaison between the client and internal teams when issues are escalated to minimize impact in a timely manner and ensure the appropriate client communication is provided
Prioritize and drive resolution on escalated tickets on behalf of the customer
Conduct site visits and lead status meetings
Complete quarterly business review meetings and establish a regular program of reviews, typically in collaboration with other account leadership
Engage in regular and proactive communication on issue resolution and project status
2+ years of product, solutions, and/or technical customer support experience in a comparable environment
Established reputation as a high integrity performer
Strong issue management skills
Ability to manage small to medium-sized projects from start to finish with a high level of customer satisfaction
Ability to build and maintain relationships with internal/external clients at all levels of the organization as well as consult with the customer and assist them in defining their needs based on product industry knowledge
Ability to consult, negotiate, and problem solve while demonstrating strong interpersonal skills

Customer Relationship Manager Resume Examples & Samples

10 years of managerial experience in banking operations
As the "single point of contact" for each assigned customer, assists with the research and resolution of all matters, for all applicable products and services
Builds and maintains close working relationships with all levels of customer staff and management to ensure the long-term viability of the relationship
Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and/or onsite, face-to-face visits. Assists with research and resolution of identified issues and reports pertinent findings to JHA management in the defined method
Tracks and manages the resolution of all issues for new customers, as well as, post release issues for existing customers
Responsible for the identification and referral of sales opportunities
May assist less experienced peers. May act as a team lead

Nbs-customer Relationship Manager Resume Examples & Samples

This position will be located in Southern California**
Retain current higher education accounts designated in territory
Grow existing client base, while identifying cross sell opportunities
Work collaboratively with Regional Vice President to assist with the generation of new business opportunities with current and prospective clients
Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients
Ownership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients to ensure Nelnet Campus Commerce is meeting their needs
Meet face to face with each client at least 2 times per year (at least once at client’s campus) to discuss Nelnet Campus Commerce solutions and communicate long-range planning objectives from both the client and Nelnet Campus Commerce perspective
Assist in the coordination of sales and product revisions to existing clients
Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions
Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues
Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction
Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce
Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment
Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment
Work closely with technical support to understand the breadth and limitations of the client product solutions
Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.)
Generate, complete and track project and change request forms, documenting these activities in Goldmine
Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients
Attend trade shows, conference and other events as needed to support client communication and engagement
Gather competitive information to assist in continually evaluating market position
Assist with the coordination of the Nelnet Campus Commerce Annual User’s Group Meeting
Facilitate timely communication with HE Sales, Account Managers and the NTS Sales teams regarding client related issues
Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering
Work collaboratively with the HE Sales, Account Managers, NTS Sales and other departments to develop a strategic customer service plan and to resolve any customer issues
Consult as necessary and appropriate with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank information
Minimum of 3-5 years of sales and Account Management experience
Background in Higher Education market is a plus
Experience with billing, payment processing and ecommerce services is helpful
Experience with commonly utilized ERP systems within Higher Education- Oracle (PeopleSoft, Cloud), Ellucian (Banner, Colleague, Power Campus), Workday, Jenzabar, etc. is preferred
Positive, outgoing personality
Excellent communication skills with the ability to interact with all levels of a client organization and multiple departments of the institution are essential
Initiative, ownership, assertive, open-minded, flexible and adept at conflict resolution
Conscientious, committed with a high level of integrity
Excellent relationship, sales and account management skills
Understand both the customer’s business and the Nelnet Campus Commerce product solution in order to generate new sales and to communicate enhancement requirements both internally and externally
Ability to promote new services and up-sell into the customer account

Customer Relationship Manager Resume Examples & Samples

3 years of experience in a CRM role or working directly with JHA products and services
Associates or Bachelor’s degree
Experience working with JHA products
Experience within the payments industry
Strong knowledge of the banking and credit union industry
Good communication and customer interaction skills, including the ability to deliver presentations

Customer Relationship Manager Resume Examples & Samples

Cross-train staff members as needed with the day team
Monitor engagement, performance, and success amongst staff
Help day CRM’s execute any scorecard action plans
Train Assistant Customer Relationship Managers
Maintain a high level of quality within their group(s)
Develop and implement improvement projects
Conduct management and staffing functions
Maintain staffing levels and work to support staff to minimize turnover
Supervise on-the-floor training programs and direct ongoing improvements
Help the Assistant Managers do check-outs
Monitor DLV reports that are sent out throughout the night

Senior Customer Relationship Manager Resume Examples & Samples

6+ years of experience in customer relationship management or related field in the financial services industry
Experience working and communicating with financial industry executives
Episys experience
Has a wide range of experience and able to resolve complex issues. Works on complex and diverse projects. Analysis requires an in-depth evaluation of variable factors. Exercises good judgment in selecting methods, techniques and evaluation criteria for obtaining solutions
Excellent knowledge of the financial industry
Excellent knowledge of company products and services
Excellent communication and customer interaction skills, including the ability to deliver presentations
Proficient in Microsoft Office (Excel, Word and Outlook)
Able to learn the specific business goals and needs of each customer, helping them achieve their goals and formally communicate (report) findings to JHA management; able to help JHA know our customer
Extremely comfortable interacting and communicating with all levels of customer and internal staff, management and executives
Able to represent JHA in a professional and polished manner
Able to meet aggressive deadlines

Customer Relationship Manager Resume Examples & Samples

Retain revenue. Partner with the Sales and Solution Architecture teams to preserve the existing streams while providing input on potential opportunities for new features, enhancements, and/or full end-to-end solutions
Under guidance from the sales team, may assist the contract process to include support for SOWs, ARs, POs, and OPNs
Consult and advise. In collaboration with the account/business leadership team, provide client-specific input to the overall customer strategy and service delivery expectations that drive customer retention and satisfaction based upon measurement and management of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)
Understand customer pain points and collaborate with internal centers of expertise to develop recommendations on how best to leverage our product assets to solve their problems while achieving their goals
Understand the customer forecast and strategic plans and engage in dialogue on how they can effectively execute on their business plans
Resolve both current and potential issues
Be present. As a key customer advocate, understand, anticipate, and manage the needs of the customer from both a current and future perspective
Customer Business SME. Serve as the main point of contact for the client. Engage the other centers of expertise to collaborate on client problem resolution and/or solution development, as appropriate
Collaborate with internal developers and SMEs to share the voice of the customer and discuss trade-offs between usability and or higher level consulting needs from the professional services teams
May at times manage small projects specific to the customer
Provide assistance and support for conversions
Support after hours on call support, as necessary

Customer Relationship Manager Resume Examples & Samples

Bachelor degree in business or related field
2-5 years of experience, preferably across multiple business related fields (IT, logistics, sales, etc)
Familiarity with the Order to Cash process, standard EDI / web services practices, and Route to Market best practices
Experience working with large customers (Key Accounts)
Business experience in CPG industries a plus
Ability to create strong relationships across internal departments and external partners
Excellent PC skills (Microsoft Excel, Word, PowerPoint, Visio etc.)
Collaborative personality and the ability to function as a team player and project leader in an open office environment
Ability to manage multiple tasks and meet deadlines
Attention to detail and willingness to operate with limited direction
Oversee entire Order to Cash process for Royal Canin’s largest customers, coordinating with all stakeholders involved from the account team to the factory, IT, and Logistics
Provide National Account customers with a ‘single point of contact’ for ordering, fulfillment, invoicing, and payment related issues
Proactively troubleshoot potential issues before they become problems
Respond to customer requests and resolve open issues and provide a high level of customer service
Help to map out all interdepartmental processes and identify opportunities for improvement
Understands and Executes Analytics Effectively
Manages and Deploys Knowledge

Customer Relationship Manager Resume Examples & Samples

Operate as the lead point of contact for any and all matters specific to your customers
Build and maintain strong, long-lasting customer relationships
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Identify and grow opportunities within assigned accounts and collaborate with sales teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed
Create and drive process improvements both internally and externally
Proved account management or other relevant experience
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills

Customer Relationship Manager Resume Examples & Samples

Knowledge of pension legislation and privacy regulations
4 + years of Client Relationship Management experience
Ability to maintain a strong customer focus, while building and growing relationships with clients
Strong presentations skills
Canadian Securities Course would be an asset

Customer Relationship Manager Resume Examples & Samples

Develop Relationships
University Bachelor degree business or relevant field. Must have previous experience engaging with High Value Premium customers
Self-motivated, driven with a strong sense of personal accountability and an excellent team player who can work well with internal/external stakeholders
Excellent command of written/spoken English/Chinese and articulate with a strong business sense
Ability to drive customer loyalty by proactively maximizing on opportunities to develop customers emotional & rational brand affinity
Ability to effectively resolve conflict if customer is dissatisfied & to apply influence & persuasion to drive a positive customer experience
Demonstrate creative problem solving and decision making to both customer & organizational advantage
Demonstrate emotional intelligence in dealing with customer enquiries & in probing customer to determine key requirements & to articulate product relevance
Demonstrate resilience & maintain composure even under pressure & in the face of frequently changing or competing demands Drive Results
Explore business opportunities to maximize individual contribution to revenue targets
Formulate and implement strategies to strengthen customer relationship and coordinate with stakeholder to increase customers’ engagement. Drive Results

Customer Relationship Manager Resume Examples & Samples

Provide strong proactive leadership in the execution of Customer Relationship Management projects
Strong leadership characteristics must be shown to develop a trusted advisor relationship with customer stakeholders from the executive ranks through the end user to drive product adoption and ensure they are leveraging the solution to achieve full business value
Exercise leadership designing success plans with multi-disciplinary customer groups and staff levels utilizing best practices and clinical processes. Outline their critical success factors, metrics for success, potential issues, and provide recommendations
Serve as the primary point of service escalation for identified IDN customers post implementation, keeping Hill-Rom sales team and internal stakeholders properly informed
Prepare and educate customers on new features and releases by initiating software upgrade projects, proactive review of release notes, coordinating and delivering user training sessions
Provide thought leadership on topics that add value and ROI related to mitigating negative impact of incoming projects to the clients system, system implementations, and hospital/clinical best practices
Maintain overall accountability for designated IDN customers satisfaction and operational stability for the customer’s environment conducting periodic customer health-checks via site visits, routine conference calls, service history reviews, etc
Identify renewal risk and collaborate with sales team and internal stakeholders to remediate and ensure a successful renewal
Grow the CWS roster of reference accounts through successful execution of CRM activities
Serve as member of beta site management team to execute CRM activities for beta site candidate accounts
Capture the voice of the customer, collect feedback to drive continuous improvement across the organization
Work with the service management team to translate customer needs into future value added service offerings
Mentor Service Managers and Leaders on the Duties and Responsibilities required to progress to a Customer Relationship Manager

Customer Relationship Manager Analytics Resume Examples & Samples

AMS (NA & LAR) Team Lead, Interaction and Direction, Making Lead routing decisions, Providing direction to TM’s for product/sales info, Handling Escalations
TM Product & Sales Process Training, Provide ongoing Product and sales process training to TM's during weekly meetings, or for NPI
Creating/Updating AMS Team Metrics
Manage Response Point Relationship, Provide guidance on call scripts Update HP system with all event details, Coordinate with TM's/LFS on lead handling, Work w/ Sales Ops on Reporting
Tradeshow/Event Support, Support Lead capture Process planning and execution
Marketing Campaign Integration Work
TeleSales projects/ future nurture projects
AMS Escalations
BA or BS in Marketing or related field; MBA preferred
Seven + years marketing experience
Industry, sales and/or channels experience
Knowledge of marketing principles, practices, tactics and tools and customer insights in specific industry or customer segments
Knowledge across marketing mix and vehicles
Recognized subject matter expert and thought leader in industry/segments and HP offerings/strategies
Strong partner focus, including experience with partner marketing
Excellent written/oral communications and analytical skills
Excellent interpersonal skills; ability to build, manage and influence virtual teams
Ability to interface effectively with all levels of management and functional disciplines
Excellent influencing, consensus-building and conflict-resolution skills
Develop and manage the e2e program enablement for segment based demand generation campaigns

International Customer Relationship Manager Resume Examples & Samples

Manage and motivate team of export logistics experts to deliver best possible service levels appropriate to IDL and Jameson position within the Group. Includes Export Shipping to markets as required
Support team to ensure they provide world class customer service to all Export Affiliates through effective Supply Review meetings (S&OP) and meeting customer requirements
Identify and resolve issues in a timely and effective manner and ensure the documentation and communication of same
Manage any dispatch complaints raised via the PR customer complaints system (CMS) in an efficient and professional manner. Handle International customer complaints as appropriate
Build and maintain strong business relationships with Logistics mediators and work closely to ensure the protection of freight in transportation including participation in annual haulage agreements with various carriers
Liaise with customs regulations and ensure all necessary documentation requirements are met. Possess a sound knowledge of EMCS and ensure all customs and regulatory requirements are met
Possess knowledge of national and international import/export legislation and effectively resolve any issues that may arise in relation to international freight transportation. Support Market site audits as required
Through a process of continuous improvement, develop export shipping systems and innovative freight solutions with the team and IT, and review and update operating procedures as necessary
Manage freight costs budget, including variance analysis, forecasting and reporting. Review and evaluate the costs of transportation and services within the budget or distribution strategy
Ensure all exports are managed in both a safe and secure manner and that all H&S policies are strictly adhered to
Manage the performance at work process for all team members, ensuring clear responsibilities, smart objectives and appropriate learning and development opportunities are identified and followed through
Ensure the weekly shipping plan is created, circulated and workload distributed
Represent the Supply Chain function on appropriate IDL Production projects to support Jameson volume growth to 2020 and beyond
Manage the teams input and participate in key Pernod Ricard Group projects as they arise
Minimum 5 years’ proven experience in managing, developing and motivating teams is essential
5-7 years’ experience in the Logistics/ Customer Service sector
IT and process improvement experience
Strong commercial and cross-functional experience will be a distinct advantage
Strong analytical and numeric ability, demonstrable understanding of basic accountancy
Flexible and adaptable approach in a fast paced and changing environment
Knowledge of SAP is a key advantage
Fluency in a second language will be an advantage as well as an awareness of different cultures and the ability through a diplomatic approach to handle any associated conflicts

Customer Relationship Manager, Mid Market Resume Examples & Samples

Skilled at sharing knowledge and expertise with business partners to identify industry trends,
Safety: Continuously put employeeand public safety first in the performance of all tasks
Service Response: Is relentless on delivering a superior external customer experience aligned

Strategic Customer Relationship Manager Resume Examples & Samples

Develop a deep understanding of the Customer’s business and in particular the Payment Operations and Treasury divisions
Establish and maintain mutually beneficial and profitable relationships with key stakeholders
Solve any problems that may arise with the Customer’s existing eNett set-up
Support thinking and direction setting on new product and process development
Expand and convert new opportunities through collaborative working
Ensure quality and timeliness in delivery of business development activities including internal activity reporting, contractual commitments and key customer agreement success criteria
Deliver financial results in line with agreed budgets and targets
Provide management with a clear and regular view of customer performance
Foster ‘eNett values & culture’ being an entrepreneurial business that is one of a challenger
Play an active part and contributing to the wider EMEA eNett team and extending the development of a can-do, pro-active, positive, winning team spirit
Generate positive feedback from those you come in contact with both internally and externally
Achieve full utilization of Salesforce.com
Undergraduate degree desired
Knowledge of Travel Technology and B2B Payments (Cards, Processing, Services) industry sectors
Relationship Management experience with demonstrable record of success in growth/profitability
Experience with ‘C’ level engagement

Customer Relationship Manager Resume Examples & Samples

Interacting with customer on existing product modifications
Responsible for technical support related to new product introduction at customer end
Responsible for obtaining customer approval for value engineered products, new products or modifications in existing products
Responsible for pricing proposals for new products, value engineered products and product modifications
Responsible for obtaining new brake system approval from customer including sign off
Support for installation / manufacturing brake system in new vehicle models at customer end

SAB Sales Wins & Customer Relationship Manager Resume Examples & Samples

Understanding sales makers’ customer reference needs within the SABS and participation value proposition
Work with SAB Sales Leaders to provide regular RVP program updates, identify new opportunities specific to SABs, share feedback with RVP team,
Identifying strategic SAB wins and incorporating them into Dell’s global wins and reference process
Identifying and nurturing “reference ready” accounts, moving them along the reference continuum and feeding them into local marketing/PR
Managing account updates to show progress and movement across the reference program continuum and in the reference tool

Global Customer Relationship Manager Resume Examples & Samples

Define and execute the sales / account plans, derived from the various product line strategies and the segment sales plan, and realize the yearly sales and account objectives
Execute negotiations about pricing, delivery, etc. within the boundaries set by Segment Sales Managers, and responsible for quotations handling, sales agreements, and accountable for credit limits
Responsible for defining, developing, and commercializing new projects (customers / applications) within the segment / application strategy, the ambition of the product line and focal points within segment and application
Responsible for leveraging and coordinating efforts for his/her projects at the account level
Responsible for positioning new value propositions at his/her target accounts for commercial development and for communicating value propositions to the market
Develop relationship map of key organizations in the value chain, increasing coverage/ networks within the accounts’ organizations focusing on engineering, technology, id and sales
Responsible for collecting market information and communicating current and emerging needs for current and new accounts within the segment and region to drive value propositions development
Responsible for sales forecasting as input for the Sales Plan
Responsible for filling the funnel and driving applications to closure (including identification of new applications opportunities, assessment for fit with our value proposition, coordinating all resources needed to bring to successful closure and track and tracing resultant volumes/margins
Communicate via written and verbal reports weekly and monthly on progress and issues at Lam Research with recommendations as to next steps needed at the account
Develop and maintain Global Account Plan with your customer’s project management team(s), providing weekly updates
Execution excellence & accountability
Maximize successful projects by screening potentials upfront
Identify stakeholders in value chain and convince them about our value proposal
Ability to prioritize resources
Experience in a matrix organization, experience working with colleagues globally
Skills, experience and training in product management and finance; and additional background in sales, technical service, and application development
Very strong Excel and PowerPoint skills
Minimum 10 years relevant B2B experience in the field of sales and business development
Mechatronics experience a plus
Prior experience in leading global cross functional teams and remote factory teams
Ability & willingness to work at all levels of the organization to get the job done
Know-how on industry and markets, in-depth knowledge about products and/or applications and competitive material specifications and applications
Experience with Tier 1 suppliers required, gas delivery experience recommended, gas delivery background preferred
Analytical, with good judgment, business sense, and problem solving skills
A strong negotiator who is able to identify customer’s needs and persuasive in presenting ideas
A team player, able to work interdependently

Global Workplace Customer Relationship Manager Resume Examples & Samples

10+ years in a customer/client facing role (service delivery, consulting, workplace strategy)
Strong business acumen (financial and market analysis)
Exceptional influencing and interpersonal communication skills
Values collaboration with stakeholders and team members to produce solution that meet or exceed expectations

Customer Relationship Manager Zgebs Resume Examples & Samples

Building and maintaining a strong working and trust-based relationship with each customer in your portfolio
Developing and nurturing relationships with key customer contacts and employee benefit consultants
Identifying, analyzing and facilitating business development opportunities across Zurich businesses, adhering to standard new business development approaches and tools, including pipeline management
Acting as the customer’s single point of entry into the Zurich organization, taking overall responsibility for the customer within Zurich, escalating their issues as required and facilitating relationships with other Zurich subject matter experts
Establishing a consistent view of the customer across all Zurich businesses and institutionalizing customer relationships at all appropriate functions, levels and territories
Maintaining an oversight of service delivery to the customer ensuring service expectations are fulfilled
Bachelor and/or a Master's degree, or related direct work experience
Experience in (international) employee benefits industry, customer service, insurance and international business is strongly preferred
Ability to act independently and to operate effectively in a complex organizational set-up
Excellent written and spoken English, French (native speakers preferred) and German a big plus
Communicative, flexible and business fluent personality with strong analytical and good presentation skills
Efficient and persistent working methods

Customer Relationship Manager Resume Examples & Samples

Previous experience in a practice support role
Previous experience working with fund managers and investment platforms
An understanding of financial planning and the advice process will be an advantage
Good understanding of Microsoft Office
Prepared to undertake appropriate education as required and DFP/ADFP completion will be an advantage

Committed Customer Relationship Manager Resume Examples & Samples

Proven experience in customer service
Knowledge on Life Insurance and/or Investment products
Call centre experience/background will be an advantage
RG146 or relevant university degree will be an advantage
Ability to work in a fast paced team environment where targets need to be reached and deadlines to be met
Demonstrates high degree of accuracy and attention to detail of outputs in processing

Multibrand Customer Relationship Manager Resume Examples & Samples

To secure high quality customer relationship, leading to increased customer satisfaction and renewal of service contracts
To work together and communicate effectively with all departments in order to maintain a good level of interaction within the field and within the office to quickly inform and advise customers on all service operations, plan changes, delays, cost overruns, safety and environmental issues, etc
To be commercially aware of the contract’s financial performance and requirements and inform /escalate cost overruns, requests out of scope and transition to new contracts
Act as counterpart to customer’s responsible manager
Own the contract making sure that Vestas delivers according to the scope of the contract
Own, manage and record all customer issues in a systematic way, using available tools
Insure correct information in SAP related to contractual obligations, quotations, invoicing etc
University degree in Economics, Engineering or similar with sales or commercial focus
Solid experience preferably in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers), ideally within the energy market
Solid understanding of our business and what creates value for the customer
Ability and knowledge how to be successful in delivering sales and excellent relationship to customers in the wind industry
Fluent skills in Romanian and English language both written and verbally
Ability to create and maintain relationships with both external customers as internal Vestas departments at different levels
Great understanding of the processes within our core business
SAP knowledge is an advantage
Financial and legal understanding
Ability to get involved in complex technical and contractual issues
Self-driven and self-motivated
Ability to drive projects both independently and in a team
Great communication and negotiation skills

Customer Relationship Manager Resume Examples & Samples

3-5 years of Project Management or Account Management experience
3-5 years Mortgage industry experience
Loan Origination Systems Experience

Customer Relationship Manager Resume Examples & Samples

Manage full-cycle CRM promotions including planning, budget and risk management, through execution and post-promotion analysis
Devise and implement the company's CRM strategy
Accurately segment the customer database and develop appropriate messaging for each consumer based on behavior, spend, geography etc
Increase engagement by improving customer communications across Email, Facebook fan page, push notifications, InApp messaging
Set up lifecycle communications plans
Accurately report campaign ROI
Develop automated and personalized messages
Develop retention features within products
3+ years of experience in sales/marketing/analysis in social community management. Experience in the gaming industry is a plus
Exceptional analytics skills and experience working in a metrics driven environment
Self-motivated go-getter who is driven to achieve results creatively
Genuine interest in social, gaming, analytics, and advertising a must
Passion for problem solving
Strong interpersonal skills and ability to work well independently or within a team environment
Ability to manage multiple projects at the same time in a fast-paced environment

Collaborative Customer Relationship Manager Resume Examples & Samples

Proven ability to provide quality customer/adviser service
Superannuation and Investment knowledge(preferably working towards RG 146)
Experience in workflow and complex case management with administrative skills
Ability to work in a fast paced team environment where targets need to be reached and deadlines met
Proven ability to develop effective working relationships both internally and externally

Customer Relationship Manager Resume Examples & Samples

5 years of experience working as a Customer Relationship Manager
Prior experience working in a financial institution, preferably in online banking, or for a financial services provider, preferably providing online banking solutions
Superior knowledge of company products and services
Superior communication and customer interaction skills, including the ability to deliver presentations
Able to fluently interact and communicate with all levels of customer and internal staff, management and executives
Able to provide guidance to aid in the resolution of customer issues
May assist less experienced peers

Customer Relationship Manager Resume Examples & Samples

Day-to-day account management responsibility for allocated Zurich International Corporate Solutions (ZICS) customers
Acting as our ZICS customers primary point of contact and coordinating customer responses, liaising with other team members and departments as appropriate
Generating opportunities for incremental Annualized Premium Equivalent (APE) from existing customers
Attending implementation meetings & other client meetings as necessary
Maintaining up-to-date records of customer contact (customer meeting notes) and recording development activity
Seeking pro-actively to broaden existing customer/broker relationships to achieve tri-partite relationships
Working with Client Services to ensure client satisfaction, retention and growth
Overseeing & coordinating customer literature production for allocated customers liaising with ZICS nominated Marketing Coordinator, the Sales Team, the Agency & Compliance as appropriate
Participating in the completion of tender requests
Supporting the Sales Teams in acquiring new customers
Giving feedback to the wider Zurich team, customer requirements & ZICS development needs
Maintaining a log of all customer complaints received (both those received directly and via the Support Centre) and up-to-date customer summaries
Acting as the Life Relationship Leader for Corporate Life & Pensions (CLP) on selected account
University degree in business administration, economics, management or engineering (bachelor or equivalent)
Minimum of 5 years of insurance experience in a commercial role, including 3 years in a relevant position with proven success record
Fluent in German and English (both mandatory), both written and spoken, French any other language is an asset
Familiarity with customer needs and those of their advisers
Good interpersonal skills and the confidence to deal with customers and external suppliers on a pro-active basis
Excellent word and PowerPoint skills plus a good working knowledge of Excel
Good presentation, influencing and negotiation skills
Problem solving attitude, demonstrates initiative
Committed team player with enthusiasm and drive

Customer Relationship Manager Resume Examples & Samples

Maintains, extends, and shares knowledge of Nursing Solutions LWW products by attending and engaging fully in any available formal or informal training sessions
Ensures optimal on-boarding of new customers by coordinating set up between customer service and customer to verify product configuration meets customer’s expectations, providing welcome kit and marketing collateral; providing training (e.g., in-person, live meeting, on-line, brain sharks) and coordinating technology integration with technology teams as appropriate
Drives increased rates of current customer usage and renewal of Nursing Solutions LWW products by managing customer analytics including regular customer usage tracking, reporting, and analysis using Omniture and creating and presenting a monthly report to management on key metrics
Support sales growth from new and existing customers by participating in targeted, scheduled lead generation campaigns as directed by Sales Manager. This would include phone calls, email campaigns, and the potential of travel to conferences and exhibits
Provides exceptional customer service that maintains or increases current customer satisfaction levels by managing the Nursing Solutions User Group Program; by surveying customers at regular intervals and working collaboratively and directly with customers and internal resources to deliver solutions that exceed customer expectations and minimize customer impacts
Manages database of customer contracts by converting paper contracts into electronic format. Will work with Account Executives and Sales Manager to track and monitor upcoming renewals to ensure timely communication and coordination of renewal quoting and contracts
Generating, analyzing, and presenting customer usage reports
Demonstrating proven track record of effective sales and customer service
Communicating clearly and professionally in person, writing, and by phone
Previous experience and proficiency hosting web-based meetings using WebEx, Go to Meeting, or similar
Previous experience preparing project plans for customers a plus
Working in a multiple-division organization assisting with a variety of customers using multiple products
Familiarity with the healthcare and/or nursing industry and hospital structure
Familiarity with on-line products and/or technology systems used in Health Care (i.e. Learning Management System, E.H.R.’s etc.)
B2B Inside Sales Experience or equivalent Customer Service Experience
Customer training experience a plus

Customer Relationship Manager Resume Examples & Samples

Customer relationships with sales companies and distributors globally making sure that their changing business requirements are identified and are being met
Liaise with functional and operational area managers/departments to ensure that coordination of all demand activities are integrated with other parts of the business (e.g. supply, logistics, finance, global sales and central demand planning)
Lead, direct, evaluate and develop the demand coordinator team (8 FTE) to ensure that resources are used effectively and that targets are met
Educate and support the Sales and the SCM organization with regards to IT tools used for planning and drive tool/system improvements for the global SCM processes
Coordinate and respond to questions from Sales to make sure they are provided with information, from all parts of the organization, helping them becoming successful
Ensure customer orders are processed efficiently, correctly and on time and make sure that international shipment of goods are planned and coordinated
Solve issues related to shipping and pricing verifications
Extract and develop customer reports such as open order reports and stop code reports
Drive continuous improvements

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