Account Manager / Relationship Manager Resume Samples

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A Walsh

Aurore

Walsh

89369 Jerel Club

Detroit

+1 (555) 927 2099

89369 Jerel Club

Detroit

Phone

p +1 (555) 927 2099

Experience Experience

Philadelphia, PA

Relationship Account Manager

Philadelphia, PA

Farrell-Conn

Philadelphia, PA

Relationship Account Manager

Work in a matrix environment with team members and managers both local and international
Work with the development teams to escalate and prioritise customer issues and enhancements
Manages customer relationships and serves as the escalation point of contact for customers
Successfully manages the role of a frontline functional and technical resource for best practices and informal customer questions
Establishes relationships proactively and grows customer intimacy with the product
Occasionally provide functional training to customers
Lead and manage weekly and monthly meetings with customers and other stakeholders

Dallas, TX

Account Relationship Manager

Dallas, TX

Smitham LLC

Dallas, TX

Account Relationship Manager

Assists on special projects when requested by management
Works closely with Sales Account Manager/Executive and oversees day-to-day relationship with client
Consults with other team members (project management/services/support/customer care) to be sure mutual objectives are met
Develops and maintains close relationships with all key associates at assigned hospitals
Coordinates regular communications with assigned accounts’ decision makers, including the presentation of Business Reviews
Works with client to cultivate future projects and qualify new opportunities
Work in conjunction with Account Executive to build unique and innovative solutions for customers

present

Boston, MA

Account Relationship Manager, Associate

Boston, MA

Batz Inc

present

Boston, MA

Account Relationship Manager, Associate

present

Maintaining and strengthening relationships with clients through the delivery of high quality client service and keeping an excellent attention to detail
Implementing the strategy and adapting it to changing market conditions
Assisting the Relationship Managers in answering to ad-hoc request coming from clients
Contributing to the discussion on the opening of new market regions and customer segments
Demonstrating proactivity in building in-depth knowledge of BlackRock’s full product set and operational capabilities to aid query resolution
Defence work (meetings, conference calls, mailings) for strategies where performance is (temporarily) suffering
Review own service performance, aiming to achieve excellent results in client satisfaction surveys, and working closely with other team members in achieving overall strategic business objectives

Education Education

Bachelor’s Degree in Intrinsic Motivation

West Virginia University

Bachelor’s Degree in Intrinsic Motivation

Skills Skills

Basic knowledge of applicable policies and procedures
Considerable knowledge of applicable policies and procedures
Good understanding of all products and services applicable to target client segment
Strong understanding of all products and services applicable to target client segment
Thorough knowledge of applicable policies and procedures
Advanced knowledge of applicable policies and procedures
Thorough knowledge of all organization products and operations
Excellent interpersonal, verbal and written communication skills
Ability to work independently and in teams
Ability to develop and administer budgets

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11 Account Manager / Relationship Manager resume templates

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Account Management Unit Relationship Manager Resume Examples & Samples

Opportunity Qualification – identify revenue opportunities with primary objective to up-tier marginal accounts to core
Account Maintenance – ensure all operational and client issues are resolved with the support of CitiService who will act as the main contact point for AMU clients
Compliance and KYC – complete the Customer Account Due Diligence process for clients and resolve any compliance / AML matters
Exiting Relationship – identify accounts for exit and communicate with client / Ops team to close these marginal non profitable accounts

Account Relationship Manager Resume Examples & Samples

Work in partnership with the Account Executive to increase market share by gaining new business and growing existing client base through telephone sales calls, up-sells, and cold calls with clients and/or potential clients
Identify opportunities for incremental revenue generation, presents creative solutions to customers and closes business to achieve sales goals
Work in conjunction with Account Executive to build unique and innovative solutions for customers
Offers ideas to enhance or streamline our internal processes
Serve as primary contact with clients for tasks including ad copy and proofs, as well as any other function related to customer service or execution of a sold advertising plan

Financial Institutions Group Germany Account Manager Relationship Resume Examples & Samples

Accountable for a portfolio of insurance client accounts – the “face” of BlackRock in regards of acquisition and presentation meetings with investors
Deep understanding of insurance client dynamics and needs
Ability to leverage the full potential of BlackRock’s capabilities to address and solve insurance client specific issues
Proactively identify opportunities to enhance revenue
Work with BRS insurance client solution to offer insurance companies advisory- and solutions-services as well as work with Global Consultant Relations to deepen relationship with field consultants
Responsible for ensuring client records, activities, opportunities, at risk business etc. are kept up to date on the internal CRM system
Focus on cross-selling with the other business, in particular Retail (where applicable)
Working with the Head of the Financial Institutions Group Germany in defining the sales strategy in the market segment and the sales managers in Germany to drive the business forward – occasionally interaction with sales manages in other European countries
Implementing the strategy and adapting it to changing market conditions
Client relationship management and business development role for German and Austrian insurance prospects and existing insurance clients (incl. key clients)
Informing prospects and existing BlackRock insurance clients about BlackRock on its broad range of investment products/product base, ceasing any potential business opportunity, developing an own client network and servicing existing clients
Provide information to insurance clients, such as: market views, performance of the mandate being managed by BLK, etc. and supporting the contracting entities in handling any client complaints in the most effective way
Coordination of communication process for the conclusion of a contract with Account Management Services, BlackRock Legal, BlackRock Compliance, BlackRock Portfolio-Management and the KVG (Kapitalverwaltungsgesellschaft)
Develop extensive knowledge of the German and Austrian insurance market & prospect client base and their regulatory needs
Typically over 8 years of relevant market experience
Usually from an investment/consultancy/actuarial background
Broad asset class and capital market knowledge especially in German insurance sector
Proactively well informed on industry and competitive issues
Very good English language skills
Excellent presentation skills in German and English language

Account Specialist Relationship Manager Resume Examples & Samples

Experience in some type of customer service
Word & Excel
Ability to prioritize and manage multiple responsibilities
Ability to work independently and as a group
Collections 3 years
Collections 1 -2 + years
Experience in an office environment

Account Relationship Manager Resume Examples & Samples

Implement actions or make recommendations to the team to improve the proficiency of the skilled workforce within the team territory, as well as, to improve product performance
Take necessary corrective action to manage repeat calls and reduce units based on reports provided
Communicate product design problems experienced in the account through identified processes
Implement and maintain key processes within their area of responsibility
Take personal responsibility for the success of the Account (i.e. attend and actively participate in team meetings, training sessions, etc.)
Review and manage technical performance of the account in order to meet or exceed established performance goals
Monitor the ongoing quality of product and services in account
Contribute to the attainment of established account team performance goals and assist in the attainment of customer established goals
Facilitate technical support with appropriate escalation on both product and service issues
May provide project management and/or coordination support for major service and installation projects for the account, and interface with Business Teams to determine availability of resources. Coordinate billed work within the account and perform timely final approval of service billed work invoices
Manage contractually agreed to expectations of the customer and Diebold; assist in maintaining the accuracy and integrity of the customer equipment and contract databases
Attend customer meetings as required to provide support on business and technical issues, as well as, sales opportunities
Bachelor's Degree in business administration or equivalent experience
3 years of customer relationship experience on Diebold serviced products preferred
Position requires a self-motivated individual with good interpersonal skills and a strong technical background
Individual should possess leadership capabilities, demonstrate the ability to communicate effectively (oral/written) and have good problem solving and customer satisfaction skills
Must be able to function well in a self-directed team environment
Experience on a broad range of products, including foreign products, is definitely preferred
Must have strong PC skills for analysis and tracking of performance
Individual must be highly motivated and willing to be available during non-conventional hours
Must have strong problem solving and critical thinking skills
Six Sigma exposure and basic knowledge of DMAIC and FMEA processes are desired

Collections Account Relationship Manager Resume Examples & Samples

As applicable, management of the funding position for a designated BU(s) and/or Willis offices – identify any balances deemed uncollectible for discussion with the BU and potential write off
As applicable, oversight and management of Bad Debts – establish Bad Debt provisions and work to resolve legacy debt
Ensure on going, sustainable and dynamic relationships with assigned clients and/or carriers, BU(s) and/or Willis offices, are in place to facilitate prompt resolution of issues and queries
Coordinate and brief Senior A&S Manager and Senior Business Unit management (as appropriate) on issues impacting service
Advise and mentor Mumbai based Team Leaders and Account Controllers regarding escalation of issues and queries and work to enhance their understanding of both the business and key relationships within it
Identify opportunities for process improvements and assist with implementation, as required and agreed
As applicable, delivery of the Willis Group intercompany reconciliation targets, and full compliance with audit requirements, maintaining reporting models to monitor performance
Superior and clear communication, with excellent verbal and written communication skills, to enable direct negotiation of challenging and difficult issues at all organisational levels
Strong impact and influencing skills, including the ability to remotely influence others to meet agreed targets
Clear understanding of escalation procedures and effective business communication routes
Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritizing accordingly
Good working knowledge of internal and external processes
Ability to identify opportunities for improvements to practices and procedures
Experience of query and issue resolution
Ability to use Microsoft Outlook, Word, Excel and PowerPoint to analyse and chase balances and communicate outcomes

Relationship / Account Manager Resume Examples & Samples

Maintains an understanding of all major problems, issues, trends, and changes in the supported environments
Partners with Technology, Product Operations and LOBs executives and senior management to ensure awareness of service issues, trends, and mitigation plans
Continuously seeks improvement opportunities to ensure service availability and TPS expectations are managed and met
Facilitates effective working relationships between Treasury and Payment Solutions & technology partners through value-added representation of each business groups service needs, priorities, and issues
7/24/365 on call requirement in support of major incidents coupled with MIRT participation
Tracks incidents to ensure root cause is identified, mitigation plans are in place and summaries provided to business partners
Governs control mechanisms for reliable and available service to TPS in accordance with SLAs
Acts as escalation point for systemic customer satisfaction issues in TPS groups
Implements standards for technical documentation, incident and problem management, and management reporting
Is responsible for ensuring continuity, availability, and service restoration
Expedites timely, efficient, and effective resolution of service issues in order to optimize reliability and availability of systems
Represents CIO Teams at client’s Executives/Senior Management committees and meetings to ensure responsive and comprehensive understanding of issues and opportunities
Recommends integrated solutions and opportunities to CIO’s and their Senior Managers to increase quality of service and client satisfaction
Serves as point of escalation to Treasury and Payment Solutions for service issues
Accountable to ensure timely and effective resolution of service issues for TPS to optimize availability and reliability of service
Possesses a university degree/college diploma in related discipline(s) or equivalent work experience, and/or 10+ years’ experience in operations management position
General knowledge of Bank’s technical environments and supported applications
Displays expert knowledge of Bank technology standards and guidelines
Demonstrates advanced experience in service level agreements management and vendor relations
Is able to achieve results that meet both short and long term business objectives
Exhibits a proven track record in achieving or exceeding objectives
Maintains an advanced understanding of the T&O organization and stays abreast of the current organizational state
Demonstrates advanced knowledge of ITIL framework; Problem Management, Change Management, Incident, Configuration, Release Management and Service Level Management
Possesses expert communication skills, both written and verbal
Is able to effectively persuade, convince, and negotiate with influence in order to support one’s objective
Good understanding of statistical and analytical principles and processes
Practical application of ITSM operational processes
Demonstrates expert relationship management skills, advanced management and coaching skills
Proven ability to manage in crisis situations and work under high stress conditions
Demonstrates expert problem solving skills
Illustrates expert planning and project management skills
Exhibits advanced leadership skills
Is highly motivated and adaptable

Account Relationship Manager Resume Examples & Samples

Determine, prepare and present the appropriate “Grainger Value Package” to each account and review how Grainger can add value and help with each account’s purchasing needs
Regularly exercise independent judgment and discretion when interacting with all accounts and determining product and service offerings
Regularly exercise independent discretion and judgment to determine whether a potential customer qualifies to do business

Account Relationship Manager Resume Examples & Samples

Builds impactful business relationships that drives penetration of strategic layered applications and increases client retention
Maintains CDK market share while increasing existing client retention
Maintains positive, responsive and effective relations with external and internal clients
Focus on vulnerable accounts (EOT/CSI)
Gathering and Developing Testimonials/References & ROI’s
Proactive Billing review
Minimum of 1 - 3 year experience / preference of over 3 - 5 years
Ability to travel 75% or more
Knowledge of automotive, finance/insurance and technology industries perferred

Partner Relationship Account Manager Resume Examples & Samples

Coach and assist in the sales of wireless/wireline in VAR channel (Local IT resellers, Solution Consultants and agents)
Overachieve on regional channel quota
Work with broader business channel team to develop appropriate channel sales collateral and tools
Develop a strategic account plan for each channel partner and their customers
Deliver sales presentations, leverage appropriate pricing & articulate the value proposition of wireless/wireline to VARs and their customers
Support account ownership mapping exercises and effective account list management
Utilize internal CRM tools to reflect funnel and monthly/quarterly/annual forecasts
Coordinate implementation of the customer solution within Rogers as required
Develop and maintain effective teaming relationships with sales peers and Rogers direct sales teams
Liaise with Internal Rogers Account Managers to ensure that sales engagement process is understood, value of the Channel is clear and trust amongst teams is actively fostered
Bachelor Degree in Business or equivalent experience
5+ years of channel sales experience with consistent track record of meeting and exceeding assigned quarterly/annual sales quotas
Solid understanding of wireless WAN data communications (GSM/SMS, GPRS, EDGE, 3G, LTE) and data transport technologies
Solid understanding of wireline access (Fiber; Internet, MPLS, SIP etc..) as well as Rogers Data Center and cutting edge offerings
Solid understanding of Rogers other products/services
Experience in the sale of wireless/wireline product and solutions with channel partners
Proven ability to persuade, convince and negotiate with influence
Relationship with VAR Channel partners an asset
50% Travel

Account Relationship Manager Resume Examples & Samples

Work with existing specified agents to produce sales from our products. Visit their agencies, meet their employees, establish individual plan with each specified agent to obtain sales goals and review actual vs. goals with specified agent as required
Monitor and manage loss ratios. Review loss ratios for the territory, consult with the loss control department, and help facilitate necessary action when needed
Administrative duties. Participate in weekly 30 minute sales call with National Sales Director, update monthly sales reports, review account detail, and submit timely expense reports
Attend periodic meetings. Attend NADA, annual sales conference, agent council meetings, sales meetings
Initiate contact with 100% of agents in your territory at least once a month
Participate in training for new account implementation for specified agents through in the field training (at agent’s office or in dealership)
Conduct product/service knowledge training for both agency and dealership personnel
Monitor and analyze monthly production reports
Support generating profitable growth and achievement of the national annual VSC, Ancillary and GAP sales production and agency enrollment plans within the Direct Channel
Support production and education strategies to enable ADS to achieve and sustain business plan objectives
Understand and support strategic business plans with clear objectives, tactics, and specific action plans to achieve goals
Knowledge of dealership Finance and Insurance (F & I) department
At least 1-2 years in retail dealership Finance and Insurance experience
At least 1-2 years marketing finance and insurance products to dealers
Candidates must have excellent verbal, written and public speaking communication skills
Exceptional problem solving and interpersonal skills
Ability to perform simple mathematics

Account Relationship / Project Manager Resume Examples & Samples

Document client meetings
Develop a database of client information
Build and maintain relationships with the client and Oakleaf personnel at Fannie Mae
Interview prospective Oakleaf candidates for placement at Fannie Mae
Ad hoc support of the Managing Director of Risk Consulting
Help expand the Oakleaf footprint at Fannie Mae
Escalate and resolve areas of concern as raised by Fannie Mae
Support Oakleaf staff with contracts and time keeping oversight
2+ years working at Fannie Mae (NOT currently), familiar with their business procurement model and contracting process
Able to solve client requests proactively, and provide ideas and insights to improve their issues and challenges
Strong interpersonal skills and an ability to build rapport with clients
Organized approach to work; hardworking with a strong work ethic
Prefer experience with Fieldglass, and/or experience working with technical contractors

Relationship Account Manager Resume Examples & Samples

Gather data and insights regarding usage to demonstrate business impact and value; ensures usage at projected levels
Maintain contact with product and service users to enhance client relationships
Good knowledge of consumer credit reporting

Project & Account Relationship Manager Resume Examples & Samples

Works in tandem with internal Business Unit customers, internal executive sponsors, stakeholders, technical teams and 3rd party vendors to achieve business goals by leading multiple small to medium sized network security and infrastructure projects
Manages the overall relationship with the Business Unit, providing appropriate communications with project teams, project stakeholders and senior management
Provides escalation and support to Business Unit customers for network products & services to ensure operational excellence
Negotiates with customers, staff and vendors as required
Applies effective project management and control techniques as defined by the PMO
Provides coaching, mentoring and guidance to project team members and others
Performs related duties as assigned or requested
Successful leadership/management experience
Strong account relationship/management experience
Network Security and Infrastructure technical knowledge
Solid knowledge and experience in network infrastructure & architecture
Detail oriented, able to multitask and meet deadlines
Strong analytical, problem-solving, and conceptual skills
Exceptional teamwork and interpersonal skills
Strong change management skills and ability to influence others
PMP / CSM Certifications are plus

National Account Relationship Manager Resume Examples & Samples

Call reports in salesforce.com, such as: Campaign Reports, Trip report w/follow-up action items and Dealer sign-off reports
Proactive backlog review to find uninstalled applications, or, applications installed but not claimed
Coordination with Client Account Managers (CAMs)
Regular review of client application penetration report
Provide consistent and clear messaging to dealer
Ability to train new users or show current users advanced features of CDK Products
4 year college degree or equivalent experience
Must have Automotive Retail experience, ideally 3 or more years or must have strong training skills and in depth knowledge of the CDK products
Ability to travel approximately 90% or more is required
Central U.S.A. location preferred or at least very near to a major airport since National Accounts territory encompasses the entire United States
Excellent work ethic
Ability to succeed in a competitive, high-performance work environment
Be a self-starter, able to work independently and collaboratively
Team player and must coordinate all efforts with Director of Sales
Strong computer skills with current technical knowledge, i.e., proficiency w/MS Office (Excel/PP)
Solid interpersonal and communication skills

Account Relationship Manager Resume Examples & Samples

Ensures that the customer is satisfied with company projects and services
Works closely with Sales Account Manager/Executive and oversees day-to-day relationship with client
Ensures that schedules and budgets are met according to contractual agreements and billing integrity is maintained
Works with client to cultivate future projects and qualify new opportunities
Holds monthly stewardship meetings and quarterly business reviews
Consults with other team members (project management/services/support/customer care) to be sure mutual objectives are met
Wide-ranging experience, using professional concepts and company objectives to resolve complex issues in creative and effective ways
Ability to work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results. Network with key contacts outside own area of expertise
Skill to determine methods and procedures on new assignments and coordinate activities of other personnel (Team Lead)

Account Relationship Manager Resume Examples & Samples

10 or more years of sales experience in the financial services industry
Considerable knowledge of applicable policies and procedures
Advanced knowledge of all organization products and operations

Relationship Account Manager Resume Examples & Samples

Bachelor degree, in Business, Marketing or Sales, with 3-5 years relevant industry experience
Proven track record in managing relationships and converting leads into sustainable sales
Demonstrate expertise in building and maintaining customer and partner relationships,
Analyze complex situations, anticipate potential problems and future trends; assess each opportunity for impacts and risks
Clearly define problems; logically diagnose causes, identify solutions and create action plans
Good negotiator with experience in matrix reporting and international travelling
Ability to work in a diverse environment, with both internal and external diverse customers. Collaboration with the entire virtual team
Service aggressiveness, ability to build sound relationships, professionalism, ethics and a competitive streak
Understanding of the IT industry, particularly in the Public Sector environment
Analytical thinking with sound numerical skills
Computer literacy in MS Office suite, with SAP and SFDC being an added advantage
Excellent communication skills (verbal and written), with effective presentation skills to both small and large audiences

Senior Relationship Account Manager Resume Examples & Samples

Facilitate training as needed
Inform and educate clients on new and existing projects. Utilize product experts as a resource
Intellectual horsepower, political savvy combined with problem solving and analytical skills
Strong customer service, organizational and project management skills

Claims Account Relationship Manager Resume Examples & Samples

Augmenting the segment’s sales process by introducing the CARM role and promote AIG’s claims capabilities and services
Enhancing relationships with clients, prospective clients and brokers
Marketing of claims - Ensure that the claims service, as agreed, can and will be delivered by
Understanding the clients’ specific claims requirements from the start (i.e. before inception)
Communicate claims protocol to the client, broker and local office to manage expectations
Coordinating the service offered by a TPA
Introducing and foster relations between the client, broker and our claims team(s)
Be a main point person for the client and broker for any claims program /initiative issues
Partnering with the claims team managers and C&O to assist and clarify the claims service for a large loss to a client
Attending pre-renewal, post-renewal, stewardship and claims review meetings in addition to other required client/broker meetings
Promoting AIG claims service through claims forums or presentations
Conducting the Claims Advisory Board Meetings to include agreed Broker partners – CARM to coordinate all matters in relation to these meetings
Always update Salesforce with all client and broker meetings including identifying any service issues or large losses that could impact the relationship
Be a main point person for any Claims initiatives training, coordinate and conduct some trainings in Thai as require

Account Relationship Manager Resume Examples & Samples

3-5 years relationship management experience
3-5 years sales experience
1-2 years exposure to banking industry compliance

Account Manager Shared Relationship Desk Resume Examples & Samples

Experience in a Private Banking Front Position (RM / Account Manager / Senior ARM or similar)
Knowledge of Private Banking processes as well as complex account openings
Experience with UK Resident non-domicile clients and knowledge of basics of UK taxation
Attention to detail and high motivation to deliver
High customer orientation and very good communication skills
Strong ability to cope with pressure and a high level of flexibility
Ambition to strive for an exciting career within the UHNWI segment
Fluency in English is mandatory, German and/or Russian is an asset

Manager, Relationship & Account Management Resume Examples & Samples

Evaluates business partners’ needs and works with Director to develop an effective strategic approach
Transforms the partners’ strategic plans into realistic projects and oversees the completion
Communicates and collaborates effectively with stakeholders across the company to execute internal, prospect and customer-facing projects
Collaborates with Content and Creative Team, Brand Strategy team and other Departments (e.g. Communications, Digital Marketing) to find the most economical yet effective way to execute on project
Engages with key stakeholders to understand the performance of creative assets and campaigns for further optimization
Directs outside vendor selection and management as needed
Enforces global brand standards and legal compliance
Ensure precision and accuracy in all materials
Maintains knowledge of and sensitivity to regional requirements, business processes, strategic direction, and legal compliance
Sees that brand standards are met throughout the organization
Interfaces with Hilton stakeholders
Five (5) or more years as part of a brand management or creative team
Two (2) or more years in a supervisory capacity
Proven track record in client and account management by delivering results through management of execution on strategic plans
Strong presentation skills and ability to influence stakeholders
Strong experience in project management, encompassing small-scale projects to multi-tiered campaign projects involving multiple stakeholders and components
Knowledge of a range of industry standard software including InDesign, Photoshop, Illustrator, and PC knowledge including Microsoft Word, Excel and PowerPoint
Effectively lead multiple projects at once while maintaining deadlines
Ability to provide guidance and assess the need for refinement to creative before sharing with client and clearly articulates those refinements to the Content and Creative team
Thorough understanding of HGV’s brands and their positioning in the market
Excellent project management skills with the ability to plan and implement strategically and tactically, with superior organizational and decision-making skills
Ability to juggle multiple projects and priorities while maintaining quality standards and timelines
Professional demeanor, positive attitude and adaptability to constant change
Solid leadership skills with the ability to interact positively with employees at all levels of the organization
Master Degree
Timeshare Industry Experience

Relationship Account Manager Resume Examples & Samples

Manages customer relationships and serves as the escalation point of contact for customers
Establishes relationships proactively and grows customer intimacy with the product
Focuses on account expansion and revenue generation by identifying potential opportunities with existing customers
Identify attrition risks and collaborate with internal stakeholders to mitigate cancellation of contracts
Engage with the service/support desk as a customer advocate to ensure speedy resolution of customer issues
Work with the development teams to escalate and prioritise customer issues and enhancements
Lead and manage weekly and monthly meetings with customers and other stakeholders
Strong experience in the financial markets both equity and derivatives with broad experience in the full front to back electronic trading industry
Successfully managed customer engagements to completion with direct customer advocacy and engagement in an account management or relationship management capacity
Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems
Willingness to travel periodically based on customer and business needs

Customer Relationship Account Manager Resume Examples & Samples

Must be able to sit for long periods of time at a computer
Answering and placing phone calls
Typing on key board

Account Relationship Manager Resume Examples & Samples

Demonstrates superior understanding of the Patient Assistance Specialist duties
Participates in the personnel management activities of assigned PAS clients, including recruiting, interviewing, hiring, training, supervision, promotions, counseling and terminations
Interfaces appropriately with administrators of Patient Assistance Program and Co-Pay Assistance Foundations
Monitors IndiCare™ for receivables, logged problems, updates to PAP program requirements, as well as standardized forms and letters
Develops and maintains close relationships with all key associates at assigned hospitals
Assists the Implementation Team in the transition of accounts to Central Processing Center, coordinating training and requesting and procuring reports as needed to support remotely-managed product recovery efforts
Monitors and trends reasons for denied claims and takes action to resolve issues that adversely affect product replacement at assigned PAS clients and works directly with key facility staff to resolve proactively barriers that may affect reimbursement, providing timely updates to Patient Assistance Services Management when unable to resolve any issues independently
Interfaces appropriately with key account associates with information relevant to additional products and services provided by ABC and its subsidiaries that may be of value to the client
Coordinates regular communications with assigned accounts’ decision makers, including the presentation of Business Reviews
Develops and maintains an ongoing relationship with assigned accounts’ ABC Account Manager and maintains knowledge of all ABC activity occurring at assigned clients
Reports regularly to PAS Management providing updates on assigned clients’ status and issues that may be barriers to maximizing assigned client’s product recovery opportunity
Participates in PHS’ annual budgeting process for assigned clients and manages and participates in the contract renewal process
Assists on special projects when requested by management
Ability to provide exceptional customer service
Ability to effectively relate to patients, hospital staff and PHS Associates
Demonstrated competence in Microsoft Excel, Word, and Power Point
Demonstrates ability to analyze data files
Ability to be proactive and seek solutions under minimum supervision
Advanced IndiCare™ experience

Client / Account Relationship Manager Resume Examples & Samples

20+ years of professional engineering experience in areas of design-build, planning, and design
Management experience, preferably with government facilities and programs
US Citizenship required

Account Relationship Manager Federal Government Resume Examples & Samples

Maintain 100% renewal rate
Maintain 100% customer satisfaction
Identify evolving needs and requirements

Account Relationship Manager Resume Examples & Samples

To grow our partner business through the implementation and execution of best practice relationship management and direct marketing execution. Growth in sales and the conversion of these sales to revenue are key drivers for Cigna and the key driver for this role is to provide the basis for and drive through sales growth with our partners
To effectively manage the development, implementation, execution and reviews of tactical marketing campaigns using best practice direct marketing techniques. Keep Direct Marketing execution as a core strength within Cigna and a major differentiator for Cigna in the marketplace
To own our business relationships and ensure that our business partners are choosing Cigna as a company to deal with because of the excellence of our partner relationship management practices and processes
To enhance existing and develop new relationship management practices and processes so that they become a point of competitive advantage
The Account Relationship Manager is required to work closely with a number of individuals within Cigna to ensure the feasibility of the committed campaigns or business models
The Account Relationship Manager assists the Senior Account Relationship Manager in effectively managing the needs and requirements of Cigna’s key relationship partners including the development and implementation of strategic plans and other key documentation and the implementation of campaigns, products and processes
At least 5 years of experience in marketing or equivalent position
Previous experience of managing a function
Successful track record in developing and launching products in the financial services market is advantages, but not limited to
Experience in insurance field or telemarketing would be an advantage
Experience of working at a high level within a sales and marketing function (minimum 3 years)
Ability to challenge the thinking of others and a track record of managing a strategic planning process in a large multi-national organization
Ability to understand the profit drivers of a business and understand how a product will integrate into the daily operation of an organization
Ability to travel should the business need dictate
Highest level communication skills - written and verbal
Well-developed relationship skills
Able to formulate a vision for the future of the organization and communicate it to others
Demonstrate innovation and creativity of thought
Ability to stimulate creative thought in others
Risk taker - has the nerve to push ideas and concepts forward and the resilience to withstand opposition from others
Challenges existing ideas and ways of doing things

Senior Account Manager, Relationship Mgmt Resume Examples & Samples

Builds & directs a more complex relationship platform by identifying senior contacts within targeted clients to achieve profitable sales & LFG's product breath growth
Builds, enhances & maintains effective relationships with more complex client organizations to ensure a high level of client satisfaction & retention & increase sales revenues & profitability
Conducts client meetings & attends finalist presentations to achieve sales targets
Cultivates, directs, & maintains increasingly senior level client relationships
Develops & maintains more complex plans to support retention sales & product breadth growth within existing clients
Develops & maintains relationships with internal stakeholders to achieve sales objectives
Develops a comprehensive understanding of existing/targeted clients including market segments, how they operate, and/or their value proposition(s)
Develops, directs, & executes more complex plans to increase/gain opportunities to introduce Lfg management & other resources to targeted clients
Develops, maintains & executes complex client relationship plans to ensure overall service needs are satisfied & achieve the business/profitability/retention objectives
Identifies & resolves complex client issues/concerns in a timely & collaborative manner
Identifies clients with retention risk & develops & executes complex plans to retain clients & notifies management
Actively participates in financial services and/or insurance industry trade organizations to have LFG participate by partaking in sponsorship and/or speaking opportunities
Maintains expense budgets to set limits
Profiles assigned territory to identify and build relationships with those more complex clients who would be interested in LFG offerings
Provides feedback & intelligence to internal partners on existing & targeted clients
Serves as a subject matter expert to internal stakeholders & consults on complex relationship management/sales solutions to optimize client satisfaction & achieve desired business results
Supports retention efforts & looks for opportunities to cross sell/ partner with internal stakeholders
3 - 5+ years of experience in relationship management that directly aligns with the specific responsibilities for this position
Proven track record of building relationships with established financial institutions (i.e. banks) required
Demonstrates strong project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines
Possesses a bias for action and avoids workplace distractions
Drives performance targets to completion

Account Relationship Manager, Associate Resume Examples & Samples

Maintaining and strengthening relationships with clients through the delivery of high quality client service and keeping an excellent attention to detail
Taking responsibility for client queries, acting as a project manager in delegating as appropriate to internal teams, monitoring progress to resolution and ensuring that responses are timely and of a high quality
Preparing presentation materials for client meetings, portfolio reviews and RFPs
Assisting the Relationship Managers in answering to ad-hoc request coming from clients
Ensuring sufficient familiarity with BlackRock’s existing products and operational capabilities to aid query resolution and to assist with the design and delivery of external communication
Partner with internal teams to support the client On-boarding and change management process
Partner with internal operational teams to formulate service enhancements and take part in internal projects aimed at service enhancement
Review own service performance, aiming to achieve excellent results in client satisfaction surveys, and working closely with other team members in achieving overall strategic business objectives
Embrace teamwork and contribute to an open and collaborative culture within the team
Accountable for a portfolio of client accounts – the “face” of BlackRock in regards of acquisition and presentation meetings with investors
Deep understanding of Non-Profit client dynamics and needs
Ability to listen to the client’s issues and discuss those issues in the clients’ terms, facilitating strong client engagement
Ultimate escalation / resolution point for outstanding issues
Focus on cross-selling with the other business
Contributing to the discussion on the opening of new market regions and customer segments
Client relationship management and business development role for German prospects and existing clients (incl. key clients)
Informing prospects and existing BlackRock clients about BlackRock on its broad range of investment products/product base, ceasing any potential business opportunity, developing an own client network and servicing existing clients
Provide information to clients, such as: market views, performance of the mandate being managed by BLK, etc. and supporting the contracting entities in handling any client complaints in the most effective way
Co-ordination of sales and marketing activities across the business in support of the country plan and strategy, in order to maximise their effectiveness and productivity
Working closely with other team members of the German sales team to enhance sales and marketing effectiveness, internally and externally, and to contribute to overall business development by collaborating with other BlackRock teams
Develop extensive knowledge of the German institutional market & prospect client base and their regulatory needs
Relevant experience within a similar role
He/she will be an experienced investment professional (e.g. 5-7 years)
Broad asset class and capital market knowledge especially in the Non-Profit sector)
Deep understanding of the sales process, prospecting, objection handling, closing and long term relationship management
Ability to build consensus and to influence both internally and externally
Master of Business administration, economics, Finance or an equal professional experience
Ability to explain complex financial strategies to all levels (from investment professionals to lay-people)
Ability to work well under pressure and deliver quick results, to prioritize, plan ahead and achieve deadlines
Strong judgement, consulting, negotiating and influencing skills
Strong results-orientation and process skills - able to prioritise and manage time effectively to proactively develop a large number of relationships

Relationship Manager, EAB Account Management Resume Examples & Samples

Foster relationships with key decision makers and main points of contact at member colleges/universities and proactively manage these relationships throughout the year to optimize the value of the EAB research programs or performance technologies
Determine the service plan which will drive the greatest value and greatest likelihood of renewal for each member organization. Establishing and executing specific initiatives outlined in member service plans
Participate in monthly renewal meetings with senior leadership to identify renewal risks and cohort trends
Secure annual renewal of membership contracts and corresponding service terms at a rate that meets or exceeds given performance goals: including renewal rates, price adherence
Generate ideas for how to increase our renewal rate performance beyond the current goals
Develop an understanding of budgeting and approval processes at member institutions in order to accurately track and project revenue
Serve as the voice of the market for the broader EAB division. Monitoring and communicating member interests and 'hot topics' to the higher education research or performance technology teams on a regular and ongoing basis, as well as developing effective strategies for maintaining visibility of services and deliverables at member institutions
As required, travel to member institutions to conduct new member orientations, participate in onsite presentations, and conduct key renewal decision conversations
May serve as the direct manager for an Account Management Associate, who is responsible for day-to-day schedule management and provides administrative support to the Account Management team
Bachelor’s Degree from an accredited College/University
Proven record of success in current position
Must possess a minimum of 2 years’ post undergrad experience in at least three of the following
Presentation experience
Commercial experience
Client Management experience
Ability to communicate effectively, both oral and written, with senior executives
Willingness to travel up to 30%
Demonstrated listening skills
Experience managing multiple clients
Proven ability to meet goals and deadlines
Proven experience managing multiple, competing priorities
Experience finding multiple solutions to a complex problem
Ability to successfully overcome challenges or obstacles
Experience developing personal organization tactics to meet business goals
Demonstrated knowledge of higher education subject matter

Account Manager / Relationship Manager Resume Examples & Samples

Minimum 2 years customer service and/or support experience or equivalent required
Excellent communication skills (both written and verbal), decision making, human relations, presentation, and organization skills
Professional appearance and presentation required
Excellent computer knowledge, especially with Microsoft Office applications
Ability to professionally handle and resolve stressful situations will be required
Excellent telephone skills, detail oriented and ability to handle confidential information

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