Customer Quality Engineer Resume Samples

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A Schmidt

Art

Schmidt

120 Gislason Tunnel

Philadelphia

+1 (555) 782 4526

120 Gislason Tunnel

Philadelphia

Phone

p +1 (555) 782 4526

Experience Experience

Houston, TX

Customer Quality Engineer

Houston, TX

McClure-Price

Houston, TX

Customer Quality Engineer

Develop/execute and automate test cases to cover customer workflows
Provide assistance with RMA documentation and communication of issues to internal Failure Analysis teams. Work closely with FA teams overseas
Assist to develop and maintain FMEAs and control documentation to effectively manage risk and meet customer specifications
Develop, implement, and maintain technical quality management projects and tools that support and improve customer quality service
Manage and guarantee resolution of customers concerns on a daily basis working closely with Production Quality ( Incident analysis, Action plan,…)
Develop and drive quality improvement programs with customers
Assist with project definition for overall quality improvement processes

Philadelphia, PA

Operations & Customer Quality Engineer

Philadelphia, PA

Schmeler, Kshlerin and Connelly

Philadelphia, PA

Operations & Customer Quality Engineer

Manage external and internal resources for development or re-engineering of new or existing business processes
Assists in the development, application, revision and maintenance of quality standards
Assists in the development of methods and parameters, project methodology and/ or project proposals
Ensures divisional business process organization is properly managed and staffed' define and implement cross functional performance measures
Analyze operational data; Develop and implement recommendations. Participates in and may lead audits
Develops methods and parameters, project methodology and/ or project proposals
Develops quality training and courses. Monitors current quality training to ensure compatibility with current programs

present

Chicago, IL

Senior Customer Quality Engineer

Chicago, IL

Paucek-Harber

present

Chicago, IL

Senior Customer Quality Engineer

present

Responsible for scorecard management reviews and applying corrective actions to manage the customer scorecard to ensure positive ratings for our products
Recommend and drive improvements to facilitate customer satisfaction
Investigate and recommend processes and improvements for resolving, eliminating and preventing negative quality issues
Responsible for developing detailed knowledge of the customer’s product and processes
Meet with customer representatives to provide technical support for product functionality or processing concerns
Provide outstanding customer support with investigation updates
Complete other projects and activities as assigned by Customer Quality Sr. Manager

Education Education

Bachelor’s Degree in Engineering

University of Tennessee

Bachelor’s Degree in Engineering

Skills Skills

Nationally recognized quality certification desired. (e.g. American Society for Quality Certified Quality Engineer (ASQ-CQE) certification)
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Strong written and verbal communication and presentation skills and ability to influence others
Ability to develop and maintain good relationships with customers
Good English language ability in reading, writing and speaking
Solid interpersonal skills and ability to effectively work with peers, both internally and with customers
Basic understanding of the Woodward PLC process and quality planning tools
Basic understanding of quality management systems
Delivering quality work product while gaining experience and knowledge in specific area of focus and in company methods of operation and procedures
Facilitate basic/local reviews with the support of senior team members. Gather solutions to quality issues with minimal supervision

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15 Customer Quality Engineer resume templates

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Senior Customer Quality Engineer China Shenzen Resume Examples & Samples

Monitor customer quality performance, analysis of customer returns and maintain customer documentation database
Flexibility, willing and able to travel to the customer’s site to assist in product quality problem solving and communications, locally within China, but also in adjacent markets of Japan and Korea
Lead and organise customer meetings, and audits
Manage and complete customer queries and questionnaires as required to ensure timely response
Work closely with Sales and Field Applications Engineering to establish processes and reporting to measure responsiveness to customer requirements
Benchmark MACOMs performance with Key customers versus our competitors
Electrical Engineering Degree or equivalent level of experience and/or training. 5 years prior experience in a high-tech company. Excellent human relations skills
Proactive and can demonstrate a track record of working on own initiative
A good listener, experience with the concept of capturing the Voice of the customer in New Product design releases
Familiarity with RF devices is a bonus
Must have at least five years of working experience with broad exposure to IC wafer fab, assembly and test processes. Understanding how semiconductors work, how they are tested and how they fail is required
Must have project management skills and a track record of successfully leading cross functional teams in 8D and/or quality improvement projects
Must have a solid understanding of quality system requirements and quality tools such as 8D, Cause & Effect Diagram (fishbone), control plans, SPC, FMEA and demonstrated analytical skills to use the data driven approach to solve customer quality issues

Customer Quality Engineer Resume Examples & Samples

Good knowledge of computer science (HW, SW)
Be familiar with SMT process, factory operation, quality management system
Good knowledge/experience in customer management
Fluent written/read English
Strong skills of interpersonal, communication/presentation, negotiation and/or influencing
Bachelor or Mater's degree in Computer Science or Electrical Engineering
At least 8 years of relevant working experience

Intern Customer Quality Engineer Resume Examples & Samples

Supporting customers with Quality and/or Reliability issues or concerns, including information requests and managing customer technical issues to resolution
Working on several improvement projects, including customer improvement projects as well as internal improvement projects, such as tools development (programming skills would be an advantage)
Assisting with 'Keeping The Business Running' such as product health monitoring
Ability to quickly learn about new products and technologies,
Excellent verbal and written communication skills in English,
Capable of working unsupervised by prioritizing work and focusing on meeting agreed objectives in required timeframe,
Ability to integrate quickly with existing team so that maximum contribution to team goals can be quickly achieved,
Excellent analytical problem solving skills,
Good attention to detail,
Understanding of basic PC architecture,
Desktop and/or notebook hardware familiarity (practical skills),
PC hardware and software architecture familiarity,
Microsoft Windows* Operating System familiarity beyond that of a general user,
Programming knowledge in HTML and/or XML, scripting languages would be an advantage,
Keen personal interest in computing would be an advantage

DSS Maritime Customer Quality Engineer Resume Examples & Samples

Provide general program support as required by program management and the DSS Customer Quality manager
Interact with design engineering, manufacturing engineering, operations, and suppliers
Present status updates to related IPT leads, Program Manager, Customer Quality Manager and the Customer when required. This is a Customer Quality Engineer (QE) position supporting the DSS Maritime Military program located in Stratford, CT. The QE will be expected to communicate between team members, Sr Management and in some cases, customer counterparts to provide assurance of contractual and specification requirements. In this role, the QE will

Customer Quality Engineer, Lights Resume Examples & Samples

Establish and maintain metrics that represent the total picture of Lights quality
Help to develop the structure for the various commercial platforms
Lead efforts to perform root cause and corrective action activity on Product Quality investigations both manufactured and supplier parts
Represent Customer Quality on various program related teams and provide support for CSS ACE objectives
Provide program support as required by program management and the Sr. Customer Quality manager
Provide Core Quality support as required by Core Quality Sr. Leadership
Contribute to Integrated Product Team (IPT) initiatives
Present status updates to related IPT leads, Program Manager, and Senior Customer Quality Manager
International Trade Compliance

DSS Customer Quality Engineer Resume Examples & Samples

Lead/coordinate efforts to perform root cause and corrective action activity on both manufactured and supplier parts
Drive product and process improvements for military programs in all phases of production and acceptance
Represent Customer Quality on various program related teams and provide support for program ACE objectives and flight safety part issues

Customer Quality Engineer Resume Examples & Samples

Participate in team activities to maintain and continuously improve on the department’s KPI’s
Prepare summary reports on non-conformances for Management review and corrective action
Recommend solutions to non-conforming material through designated channels. Assist in the implementation and verification of the corrective action effectiveness
Prepare management summary reports on customer issues for Management review and corrective action
Participate in supplier and customer quality audits as directed by the Department Manager
Liaison and coordinate activities to provide prompt resolution to customer directed concerns
Monitor and respond to customer concerns using the customer prescribed format
Provide communication link between the customer, liaisons and plant personnel
Recommend solutions to customer concerns through designated channels
Provide verbal and written communication to the costumer
Assist Supplier Quality with issues that directly or indirectly effect the customer
Participate in continuous improvement and APQP teams as assigned by the Department Manager
Assist all personnel in the details of the control plan, customer quality specifications and quality expectations as directed by the Department Manager
Flexible hours of work essential to support production and customer submission requirements
Perform other duties as assigned by the Department Manager
Minimum three years’ experience in quality and process control in automotive painted plastic parts manufacturing
Demonstrated strong oral and written communication skills required
Must be computer and internet savvy

Senior Customer Quality Engineer Resume Examples & Samples

Be the lead Quality interface and Voice of the OEM Customer
Champion suspect product (speaker, amplifier, head unit) field investigations to closure
Provide outstanding customer support with investigation updates
Conduct preventative quality visits at customer locations for a proactive quality approach
Responsible for developing detailed knowledge of the customer’s product and processes
Meet with customer representatives to provide technical support for product functionality or processing concerns
Investigate and recommend processes and improvements for resolving, eliminating and preventing negative quality issues
Recommend and drive improvements to facilitate customer satisfaction
Responsible for scorecard management reviews and applying corrective actions to manage the customer scorecard to ensure positive ratings for our products
Analyze, compile, review and regularly report customer quality metrics such as PPM/ 0km performance. Develop presentations for quality reviews by internal and customer groups
Represent Harman at customer meetings, conferences and training; Assure Harman is current and in compliance with customer quality requirements
Minimum education: Bachelor’s degree with a preference for engineering or equivalent (electrical or mechanical)
Minimum 5 years of progressively responsible and successful experience in an automotive quality role, or a combination of engineering and quality roles in an operations environment
Minimum 3 years of experience with automotive electronics, preferably audio and/or infotainment modules
Must have 2+ years of experience using AIAG guidelines (APQP, PPAP, PFMEA)
Practical experience in root cause analysis using tools, Fault Tree Analysis, Root Cause Failure Analysis, Fish bone, Pareto, 5Y, Is-Is not, Cause and Effect, etc
Excellent interpersonal, organizational, verbal and written communication skills required

Customer Quality Engineer With German Resume Examples & Samples

Give a continual, dedicated and focused support to the Customer on quality matters
Improve continually the external (Customer) quality performance of the plant by interacting with other dept. within Honeywell bringing the Customer voice into the organization by setting-up specific opportunities
Quality Performance: ensure a continual monitoring of the key metrics (e.g. PPM, nr. of Incidents). Perform numbers’ reconciliation in case of discrepancies
PPAP: ensure basic requirements and Customer specific ones for new applications’ initial submissions and following all successive PPAP submission due to running changes (i.e. relay out, HLRR, capacity increase, design changes etc.)
Self-Assessment audit management as specific CSR (i.e. MMOG-LE (Volvo-GM-Ford)/QSB (PSA-GM)/Ford MSA/VDA 6.3 (German Customers) leading and coordinating the audit and action plan at plant level
Product Launch: interact with CET organization in relation to new product launches managing the quality side and ensuring the Customer requirements’ implementation
Product: interact with Application Engineering team on product improvements
Corrective Action Management: lead the management of non-conformances/failures through the 8D systematic (CAR). Share information with Customer
P-FMEA: participate to process FMEA teams, providing input on failures’ occurrence, severity and Customer requirements
Process Auditing: leading BIQ (Built in Quality) and Gemba Walk on monthly basis on each Module in order to guarantee the respect of HTT and Customer Quality standard
Process Auditing: participate to internal auditing by bringing the “Customer Eye” into processes. Leading Customer audits at Honeywell
Fast response, including visit at Customer premises and/or suppliers for jointly analysis
Reject Management (PLR and Warranty): facilitate/supervise the root cause definition, paying attention to minimizing the investigation lead time. Coordinate internal and external information flow (reports) and correct and reliable data recording
Join actively on HOS review, leading Kaizen event and projects focused on Quality continuous improvement
Join daily on Tier 2 and Tier 3 meetings
Join on NPI regular meetings supporting proactively NPI/Running changes RAIL
RMRA regular reviews with SQA Dept. in order to evaluate suppliers deviation requests
Participate to the HLRR project by capturing, highlighting and ensuring Customer qualification requirements
Technical Expertise: supervise the technical analysis performed by customer quality technicians
Concession/Deviation Management: gather the concessions/deviations approvals from the Customers
Warranty: provide support to regional organization
University degree (engineer or equivalent) required
Minimum of 3 years’ experience in industry, preferably in the automotive sector
Fluent in Italian – mandatory
Fluent in German - mandatory
Lean Manufacturing skills
Core Green Belt Certified
Knowledge of Operational System principles
Good leadership skills
Good knowledge of company processes
Very good verbal & written communication skills
Good interpersonal skills with the ability to gain co-operation& commitment to activities required and with experience of developing and maintaining an effective network of business contacts in order to achieve goals /actions needed
Good planning & organizing skills with experience of determining priorities, coordinating multiple activities meeting multiple timelines
Good knowledge of production processes
Very Good problem solving skills with experience of developing & implementing solutions to diverse issues
Good knowledge of process auditing procedures of European Automotive Industries
Good knowledge of PPAP, APQP, MSA, 8D, FMEA, SPC, Process Auditing
Drawing reading and review

VW Customer Quality Engineer Resume Examples & Samples

Coordinates all VW customer product quality issues (defects and malfunctions) as collected and reported via the VW Customer Product Quality Team
Manages the data analysis process, providing root cause analysis, and providing recommended implementation steps to the Manager, Group Customer Quality
Ensures that the agreed upon implementation steps are executed. Conducts direct follow-up with all relevant parties in production, technical development, and factory quality in order to see quality issues through to resolution
Defines quality targets with key factory stake-holders to track and improve product quality
Collaborates with relevant individuals at JD Power, Consumer Reports, and like entities to assure Group efforts realize maximum potential
Provides support to the Product Design Manager and Marker Support Manager for VW and Audi to assure activities are aligned and best practices are shared
5-7 years of experience required
Significant professional years of relevant engineering/technical experience with VW/Audi or other OEM
Analytics and Statistics
Working knowledge of computer systems and customary business applications
Technical familiarity with Volkswagen products, market positioning, and competition
Bachelor's Degree in Engineering, Quality, Automotive Technology, or related field or equivalent
Master’s Degree in Engineering, Quality, Automotive Technology, or related field
Strong networking, influencing, and negotiation skills
Strong knowledge of quality processes
Excellent customer focus and resource management
Ability to evaluate quality complaints taking into account the US Markets' unique standards
Technical knowledge of VW specifications
German and Spanish Language skills beneficial

Customer Quality Engineer Resume Examples & Samples

Coordinate with Quality, engineering & manufacturing teams to discuss and resolve product quality issues raised by customers
Participate in product quality planning and control process based on customer’s specifications and requirements
Support customer RMA tracking & resolution from receipt of RMA to customer shipment. Responsible for creation of customer related reports such as 8D reports
Conduct internal process and product audits, report results to management and initiate appropriate corrective actions
Coordinate RMA analysis for problem root cause determination and corrective action
Perform quality inspections and evaluations of product to verify conformance to specifications and determine process capability
Prepare and update all necessary quality reports as required by customers
Participate in new product introduction design reviews. Generate and issue new product quality plans
Review and approve ECR and ECO for conformance to quality standards and requirements
Support all core quality systems requirements for ISO/TS management and coordination
Quality or Manufacturing Engineering experience – 3-5 years
Direct experience supporting an ISO/TS quality management system
Experience conducting quality audits for process, product and QMS
Well versed in the use of quality data analysis tools and statistical techniques
Proficiency with Excel, database tools, and product lifecycle management and manufacturing systems is required
Ability to plan and prioritize activities, perform and monitor multiple overlapping tasks/operations to meet schedule
Must be able to travel (~25%)

Customer Quality Engineer Resume Examples & Samples

Represents customer’s interest in the quality of the sold products, both in 0 km cases and during the warranty period
Decides blocking/ unblocking the deliveries when quality issues impacting the client occur
Coordinates the on-site homologation activities of the new products according to customer’s requirements. Is responsible for the PEP phase 5 to 8 associated to the job
Participates to the homologation of the process and product modifications assuring that the customer requirements are followed
Participates to the daily HOS meetings according to the plan
Participates into daily „Gemba walk”( Go&See)
Issues standard work
Coordinates and conducts the teams designated to analyze customer quality incidents
Is responsible for implementing immediate customer protective actions in case of customer complaints
Collaborates with the other sites’ customer Quality engineers by sharing information related to quality issues and implemented solutions
Evaluates the efficiency of the preventative and corrective actions initiated after a customer quality incident
Coordinates the quality analysis of the customer returned products
Coordinates the customer visits and audits on site
Maintains up-to-date the customer incident reporting system
Acts according to Honeywell behavior requirements for reaching the performance targets agreed with the manager through HPD system
Uses LSW tool on a daily basis and updates it on a quarterly basis
Actively contributes to the continuous improvement of the site performance indicators inconstantly identifies ways to reduce the wastes and to improve own activities as well as site ones
Proposes the number of Kaizen ideas/ month according to the site’s objectives
Participates in all the meetings where his/ her presence is required
Follows the HS&E rules and responsibilities
Any other tasks coming from hierarchical managers

Operations & Customer Quality Engineer IV Resume Examples & Samples

Manages QMS and ensures compliance to requirements through internal audits, external certification ISO standards and sourcing audits via Applied's SSQA process
Develop, applies, revises, and maintains quality standards for processing materials into partially finished or finished products. Designs and implements methods and procedures for testing and inspecting the quality level of products and equipment
Identify systemic issues and drive continuous improvement across the assigned business unit
Identify systemic issues and drive continuous improvement across the assigned business unit. Success in this role will be measured against business unit customer satisfaction indices and customer quality indices
Drives enterprise wide change management to ensure proper alignment across regional business units and global factories in order to minimize quality issues and improve customer satisfaction
Interacts with customers and functional managers and engineers in product development, design, test, marketing, sales, planning, manufacturing, etc. These interactions often are with regard to potential, real or perceived customer quality or reliability concerns arising from technical, administrative or logistical events
Interfaces with customers, vendors, and various company departments to resolve quality problems and provide information
Coaches, mentors and conducts training for targeted organizations on quality processes. Reduces qualification cycle time and cost while still meeting reliability performance requirements
Demonstrates depth and/or breadth of expertise in own specialized discipline or field
Communicates difficult concepts and negotiates with others to adopt a different point of view

Operations & Customer Quality Engineer Resume Examples & Samples

Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests
Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment
Develops methods and parameters, project methodology and/ or project proposals
Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies
Gathers operational and test data and evaluates results
Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements

Operations & Customer Quality Engineer Resume Examples & Samples

Manages the company-wide administrative quality program and related business processes. This includes the definition, specification, and implementation of standards, methods and procedures for developing quality programs
Create and Manage teams to drive center of excellence to support various corporate initiatives and drive value addition to centralized resource pool. E.g QMS, Analytics, Business Excellence, Common Tools and Methods
Provides leadership and support to business groups in meeting quality assurance system requirements along with department and company goals and objectives with primary consideration for safety, quality, productivity and cost
Develops quality training and courses. Monitors current quality training to ensure compatibility with current programs
Develops strategic measurement systems to monitor company performance and analyzes data to determine requirements for quality programs. Owns and tracks business unit/ program/ project metrics and deliverables
Evaluates current operations for performance against quality standards. Organizes interdepartmental activities ensuring completion of the project on schedule and within budget constraints. Provides feedback on employees’ performance to their respective managers
Provides inputs and recommendations for the adoption of good quality practices in marketing, engineering, and manufacturing. Applies advanced principles, theories, and concepts
Develop, deploy and maintain business process development programs for business units. Processes may include one or more areas such as manufacturing, IS&T, quality, service, design, reliability, etc
Manage external and internal resources for development or re-engineering of new or existing business processes
Responsible for linking business development or re-engineering activities and initiatives to business unit or division strategies and functional group objectives
Ensures divisional business process organization is properly managed and staffed' define and implement cross functional performance measures
Tracks business process policy implementation across business unit; coordinate cross company business process development initiatives
Applies advanced principles, theories, and concepts
Maintains an on-going quality improvement program aimed at enhancing the Company's quality systems, controlling manufacturing processes and improving end product quality. Plans designs, acquires, implements applications and tools, especially those which facilitate collaborative work and/or enhance productivity
Proliferate the need of Living QMS/Business Process Systems and make QMS/Business Excellence respected within the organization
Interface with Customers, External Auditing Agency and BU's on Audit Planning, Execution and CLCA's including report out to Mgmt. every Qtr. on the status
Drive the need by creating value beyond QMS to Business Excellence and move the organization step by step towards that
Drive integration by common processes, proliferate corporate standards, tools, processes, continuously drive BKM's across the BU's from the process/systems standpoint
Work closely with the corporate M&A group and tie - in to their roadmaps for doing a due - diligence process audit and then coming up with a GQR Integration plan for new companies we acquire and do the best fit analysis on process integration
Look at integrating new groups added through acquisition or newly created into the overall corporate ISO 9001 certification/ SSQA process
Coordinate overall closed loop continuous improvements coming out of internal/external audits, customer escalations, business need and look at overall process change mgmt. including showing improvement metrics to link process changes to business gains
Understand industry best practices and tie them in to quality roadmaps after business case preparation and acceptance with BU's
Look at company wide process gaps through the corporate audit tool and trend them to go fix systemic issues across the board
Compile and present corporate process scorecards to monitor the health of the QMS
The above job duties and responsibilities are intended to describe the general nature of the work and are not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may change or vary depending on the specific needs of the business unit
18+ years quality directly related experience including 10 years project and management experience

Senior Customer Quality Engineer Resume Examples & Samples

Supervise a team of Customer Quality Engineers and ensure all actions are completed to a high standard and on delivered on time
Represent the voice of the customer, and to manage the maintenance and improvement of the customer concern process
Manage APQP programs from design concept through to volume introduction into production and support new product launches and VA/VE programs
Liaise with internal departments to assist in meeting product targets
Develop, communicate and maintain quality system procedures and use appropriate improvement methodologies for processes and products

Customer Quality Engineer Resume Examples & Samples

Coordinate the Customer Quality Engineering support for China Customers in cooperation with local Sales/Account team activities to ensure that customer requirements are understood and addressed in a timely and effective manner
Directly Lead the Customer Quality communications for key Entegris product lines
Oversee response programs internal/external quality metrics including but not limited to: Customer Requests, Customer Complaints, Customer Scorecards and Customer Audits and develop long term plans to address any gaps to customer expectations and requirements
Ensure product implementation and compliance with SPC (Statistical Process Control) and SQC (Statistical Quality Control) in alignment with agreements with customers and in accordance with EQOS (Entegris Quality Operating System) protocols
Ensure appropriate and timely communications of CIP (Continuous Improvement Process) programs to the customer as well as support effective and appropriate change management, in accordance with agreed upon customer requirements
Document Customer Complaints (CC) and work to identify the root cause and implement corrective action to prevent reoccurrence based on the data provided by all internal functions/organizations and through support of direct customer interactions
Develop relationships across worldwide quality teams, investigating issues and drive the Voice of the Customer (VOC) for quality throughout the operations organization
Interpret and cascade the Entegris Quality Assurance philosophy to personnel in the organization
Perform Quality Engineering reviews of design and documentation for both new and existing products
Manage and report on Customer Quality status for all product lines and regional customers during regular management reviews
Experience in a quality role, in the semiconductor industry and team management experience
Experience with applicable quality tools such as pareto, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology
Thorough understanding of requirements associated with the ISO 9001 quality standard
Proficient and practiced level of Business English both Written and Spoken
Communication skill, leadership ability to drive all action, high accountability to achieve the goal, customer management skill, problem solving skill, analysis skill, result driving

Senior Customer Quality Engineer Resume Examples & Samples

Responsible for field containment and rework activities at customer locations, such as product diagnostic tests, assembly line investigations and assembly plant yard-hold management
Support and maintain policies and practices related to manufacturing support of 0km issues at customer assembly plants and quality situations related to product application in vehicles
Analyze, compile, review and regularly report customer quality metrics such as PPM or S-IpB for 0km performance. Prepare presentations from quality data for reviews by both Harman and customer management groups
Obtain customer approvals for manufacturing process change(s) by providing supporting data for the change(s) and submitting to customer in their required format
Lead problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies
Support AQP activities with customer and Harman manufacturing to facilitate PPAP submission according to customer schedule
Complete other projects and activities as assigned by Customer Quality Sr. Manager
Minimum experience: 5-7 years of in automotive quality and/or operations in electronics, or electromechanical manufacturing
Minimum 3-5 years experience with automotive electronics. Audio and/or infotainment preferred
Previous experience working with General Motors assembly plants and Supplier Quality. Working knowledge and use of GM SupplyPower web portal, especially GQTS and SQMS
Must have 2+ years experience using AIAG guidelines (APQP, PPAP, PFMEA)
Practical problem solving using: 8D, A3, Fault Tree Analysis, Pareto, 3L-5Y, Is-Is Not, Fish Bone, etc
Excellent interpersonal, organizational, verbal and written communication skills
Experienced presenter
Skilled in Microsoft Office including Word, Excel, Visio and PowerPoint
Familiar with CANALYZER / flash scripting, hardware and / or software experience
Master’s Degree in Mechanical, Electrical or Industrial Engineering
Electronics Knowledge
ISO 14001 and TS 16949 Experience
Strong computer background with ability to calculate and analyze data, generate reports
Over five years of technical acoustic/electronic experience

Customer Quality Engineer Resume Examples & Samples

Perform L0 triage including
What and where analysis
Determining whether a Micron-caused issue exists
Identify the correct return location for FA diagnostics and provide customer with RMA number and return address
Perform L1 triage where feasible (in discussion with FAE) to understand the isolate the root cause of the issue
Determine if hot site support required SSD (SSD PE) and components (CEL)
Review internal updates provided by SCQE and communicate ongoing progress to customer
Review final FA or 8D report with customer and close customer request
Manage Issue resolution process from customer receipt until close of TAT
Make updates to action item tracking list for each and all RMA request per customer
Responsible for internally communicating customer driven unplanned events
Responsible for supplying input to Stop Ship and customer unplanned event scorecard
Manage communication of resolution plans of internal and customer issued stop ships
Collaborate with sales/supply chain/site CQE on missed shipments
Determine if customer communication is required
Deliver customer message and track to closure
Provide data from customers to internal teams in the areas of QBR scoring, product performance (IFR, yields), and other key customer measures
Drive quality score improvement plan for each customer by assigning actions, establishing owners, and establishing schedules
Electronics
Engineering - Electrical
Engineering - Industrial
Engineering - Materials Science
Customer Experience

Customer Quality Engineer Resume Examples & Samples

Define and enforce the scale of demerit products coherent with the customer's specifications
Manage and guarantee resolution of customers concerns on a daily basis working closely with Production Quality ( Incident analysis, Action plan,…)
Validate the packaging range and accept the packaging range
Bachlor's degree in engineering

Customer Quality Engineer Ii Temporal aÑo Resume Examples & Samples

Responsible for following and administering QSR policies and procedures, and ISO Standards
Compliance with Environmental Management System (EMS) and Good Lab Practices (GLP)
Other responsibilities may be assigned and not all responsibilities listed may be assigned
Associate Engineer responsibilities above plus
Ensures timely reporting of PI’s, MDR’s, Weekly/Monthly reports and PI status update is current in the network
Ensures all necessary tools and equipment are available
Performs and schedules resources for Product Complaint Analysis
Assists with complaint analysis and failure investigations daily and documents analysis results and information for Med Watch Reports on all product families assigned
Provides support in product transfers and new products development, as required
Assists in training new associate Engineers or technician to complaint investigation process
Initiates AFC and activity plan change requests process for their assigned franchise
Participate in process/ quality improvements projects
Contributes to writing customer letters as required using IFU’s and product investigation knowledge
Primary Engineer -perform responsibilities above plus
Responsible for performing and approving complaint analysis and failure investigations daily on all product families assigned
Gets involved with providing feedback and assistance for product transfer analysis and new products development, as required
Knowledge of all FGQA quality assurance functions for the product families assigned
Responsible for ongoing improvement of analysis conclusions using IFU’s and product investigation knowledge
Interacts with BU and Plant Quality teams to improve on quality issues
Responsible for providing complaint information back to the BU and Plant Quality as required
Establishes and maintains appropriate documentation as required for Quality improvement initiatives related to complaint process
Bilingual: English/ Spanish required
Analytical required
PC experience mandatory
Proficient in word processing, spreadsheet, presentation, database applications

Customer Quality Engineer Resume Examples & Samples

Technical studies/ university degree
Minimum 1 year experience in automotive industry
English language full proficiency
German Language required
Quality core tools knowledge desirable; process capability, PPAP, MSA, 6 sigma
MS Office package
Driver license
Mechanical drawing reading (ANSI & ISO)

Customer Quality Engineer Resume Examples & Samples

Utilize statistical tools and appropriate investigative techniques to analyze complaint root cause and corrective actions
Ensure complaint investigations are robust and well documented
File MDR (Medical Device Reporting) and MDV(Medical Device Vigilance) reports as necessary to health authorities such as FDA
Escalate events in a timely manner and per procedure
Ensure key department metrics (such as complaint closure and health authority reporting timeliness) are met
Summarize the results of various data analysis into clear and concise presentations and reports for peers, cross-functional teams and management
Support such activities as post market surveillance, complaint reports and safety signal detection
Interface with key business partners including research and development, regulatory and compliance, operations, service and repair, medical affairs, medical safety, post market surveillance and international affiliates as required
Support the CAPA process as necessary
Support any Internal and External Audits as necessary
A minimum of 2 years of experience in a GMP and/or ISO regulated environment is required
Experience in the Medical device industry is preferred
Previous experience quality engineering is preferred
Root cause analysis skills are required
Experience conducting and reviewing complaint investigations highly preferred
Knowledge and understanding of regulatory requirements relative to complaint handling is highly preferred
Experience with Medical Device Reporting or Medical Device Vigilance forms is preferred
Ability to collaborate with business partners at all levels is required
Knowledge of process and design excellence tools preferred
Excellent communication and presentation skills required
This position will be located in Raynham, MA and will have up to 10% domestic travel

Customer Quality Engineer Resume Examples & Samples

Bachelor or master's degree in engineering (preferred computer science or electronic engineering)
Good knowledge on IT (computer, smartphone etc) HW and SW
Fluent English both oral and written
At least 5 years working experience, Factory work experience preferred
Experience in SMT, mfg process and quality control
Good inter-personal communications skills

Customer Quality Engineer Resume Examples & Samples

Develop, implement, and maintain technical quality management projects and tools that support and improve customer quality service
Drive resolution for customer quality issues
Manage failure analysis and reliability
Assist with project definition for overall quality improvement processes
Lead project teams in related quality initiatives
Provide customer quality engineering support for customer factory visits and audits
Develop and drive quality improvement programs with customers
Build strong customer relationships, and drive improvements to close requirements gaps
Ideal candidate will have 10+ years of semiconductor engineering experience in a Reliability and/or Quality/Product Engineering role
BS in Electrical Engineering, a MS or MBA is preferred
Candidate is expected to be an extremely well organized individual with an ability to manage several competing issues simultaneously
Strong customer interface, communication and presentation skills are necessary as well as structured problem solving and organizational abilities
Understanding of quality and reliability engineering tools
Deep knowledge of semiconductor manufacturing processes
Experience applying JEDEC quality related standards, ISO and the science behind them
Must know reliability fail modes of silicon/packaging technologies and fail mechanisms with respect to reliability
Experience in auditing supplier sites, materials and processes
Experience in driving suppliers in the areas of silicon Fab process / packaging / assembly, test, on-going reliability monitoring, post-production qualification
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Customer Quality Engineer Seniors IN Resume Examples & Samples

Six Sigma methodologies including Voice of Customer (VOC), Measurement Systems Assessment (MSA), Failure Mode Analysis (FMEA), Design Failure Modes and Effects Analysis (DFMEA), Cause and Effect(C&E), and Control Parameter Management (CPM)
Change management tools and processes
Pugh method and Minitab
ISO 9000 and TS 16949 standard
Diesel Engine performance to identify failure modes
Advanced Product Quality Planning (APQP) and Product Part Approval Process (PPAP)
Corrective action request (CAR) and supplier corrective action request (SCAR)
Document in writing, draw conclusions, and make recommendations

Customer Quality Engineer Resume Examples & Samples

Customer quality requirement implementation in company level
Lead the new product and new project quality and manufacturing launch and to ensure the quality to meet customer requirements
Review the quality documentation that to be submit to customer
Prepare the quality issues report to customer
Lead and push the company internal quality continuous improvement
Monitor process quality and system
Leading the six sigma project to save the cost
Customer quality complaints handing
To implement the corrective/preventive actions and reduce the DPPM to make customer satisfaction
Customer quality and engineering support. To fast solve the problem in customer company
Assist QA Manager to control the project/product quality system
Assist QA Manager in daily quality problem learning and solving
Building up good team relationship with other department to achieve company top target
Strong ability in organizing and prioritizing projects
Conversant in MS Office applications both in English and Chinese versions
Very good command of both written and spoken English

Senior Customer Quality Engineer Temporal aÑo Resume Examples & Samples

Follow all company safety policies and other safety precautions within the work area
Compliance with safety policies and procedures
Inactive Records and Information Management, Vital Records and third party vendor if applicable
If assigned as department records coordinator responsibilities listed in CP000263 are applicable
Provides specific technical expertise to support product and process improvements
Provides technical input to project teams, such as R&D, CAPA, and coordinates protocols, Engineering studies and/or pilot, processes as required
Assists with implementation of EES applications for quality systems
Owner for key operational metrics for their particular product families
Responsible for ensuring that the NPD process with reference to the complaint analysis is transferred in a timely manner as it relates to the creation of AFCs, activity plans, and the execution of the protocol
Review and approve AFC and activity plan change requests for their assigned franchise
Ongoing interaction with the CAPA franchise for the product families assigned
Have knowledge of all quality related aspects pertaining to complaints for the assigned franchise (CAPAs, NCRs, etc)
Participate in the Rapid Respond teams for product families assigned
.Assists in training engineers and technicians to complaint investigation process
QSR/ISO knowledge preferred
Technical writing skills for Customer Letters required
Knowledge of risk management required
Failure investigation tools knowledge preferred
Strong Communications skills required
Medical device product knowledge preferred
Statistical Analysis Software
Knowledge of EES information systems such as Siebel, AQR, CAF, NCR, CAPA, Audit and ERP preferred

Customer Quality Engineer Resume Examples & Samples

Coordinate the Customer Quality Engineering support for European Customers in cooperation with local Sales/Account team activities to ensure that customer requirements are understood and addressed in a timely and effective manner
Oversee response programs internal/external quality metrics including but not limited to: Customer Requests, Customer Complaints, Customer Scorecards & Customer Audits and develop long term plans to address any gaps to customer expectations and requirements
Ensures appropriate and timely communications of CIP (Continuous Improvement Process) programs to the customer as well as support effective and appropriate change management, in accordance with agreed upon customer requirements
Interprets and cascades the ENTEGRIS Quality Assurance philosophy to personnel in the organization
Performs Quality Engineering reviews of design and documentation for both new and existing products
5 years of experience in a quality role, in the semiconductor or similar industry and customer communications experience

Customer Quality Engineer Resume Examples & Samples

Bilingual (Slovak-English), French is appreciated
Competency in relevant automotive quality practices and assigned customer’s specific requirements
Competent in relevant languages: local plant’s, customer’s and English. (Customer or English language competency is required; both are preferred)
Project management to lead cross-functional teams in CAR and other quality activities
Six Sigma Green-belt and DFSS certification (minimum within 6 months); Black-Belt (preferred)
Understands applicable product liability and legal requirements and procedures
Responsive and responsible to deliver on commitments
Strong communicator, externally and internally
Motivates and influences others without direct authority
Well organized to manage multiple competing priorities in parallel
Assertive in representing customer internally and HTT externally
Willing and confident to make commitments

Customer Quality Engineer Resume Examples & Samples

Supporting customers with initial return evaluation in order to confirm component issue
Interfacing with internal failure analysis (FA) teams and provide feedback from the customer to assist with the analysis
Completing customer reports in a detailed and timely manner including translating internal analysis into various FA methods including 5-why, fishbone, fault tree analysis and FMEA (including RPN) as required for each incident or customer
Developing instructions and procedures to assist with debug of image sensor based systems at the customer side in order to ensure efficient cycle times and minimise unnecessary returns
Supporting customer audits and coordinate the implementation of any required improvements
Liaising with the customer regarding all quality related communications including PCN, PPAP, RMA and customer returns
Degree in Electronic Engineering or similar
2+ years experience working in the semiconductor or related industry
Experience of electronic debug laboratory equipment and processes
Excellent communication skills and an ability to work well with the customer
Should be willing to travel including internationally. Typically up to 5 days per month
Familiarity with image sensors would be a plus
Experience in automotive electronics industry also a plus

Customer Quality Engineer Resume Examples & Samples

Review complaint investigations to ensure that investigations are adequate and consistent
Coordination and monitoring of complaints during the complete investigation phase, including overall responsibility of any assigned complaints
Statistically review Complaints and investigation results to make assessments for escalation or review by cross functional team
Identify potential Field Actions and initiate the necessary actions
Communication of complaint investigations results to internal and external customers
Perform product evaluations as necessary
Maintain current knowledge of the MDD/FDA regulations
When appropriate); consider innovative solutions to meet changing regulatory and internal compliance goals
Strong written and oral communication and interpersonal (listening) skills
Must have ability to lead efforts aimed at the identification of problematic situations, the reporting of issues, and the development of resolutions and decision making
Experience in a regulated industry (medical device or pharmaceutical). Post market regulatory, quality or compliance areas preferred
Must be able to read drawings and analyze quality documents
Good knowledge of the ERP system (SAP) to track products
Familiarity with basic quality tools and techniques
Analytical and Critical thinking skills are essential
Knowledge and understanding of regulatory requirements relative to complaint handling and quality systems as a whole
A minimum of a Degree in an applicable scientific/engineering or regulatory/quality discipline is required and a minimum of 3 years’ experience years’ experience in a regulated industry (medical device. pharma, automotive, and/or pharma) is preferred
A minimum of 3 years of experience working within complaint handling, Regulatory Affairs, Quality Assurance or product complaints is required
Extensive knowledge of Quality Systems (21 CFR 820/ISO 13485) within a regulated environment
Excellent problem solving and decision-making skills are required
Working knowledge of statistical techniques is required
This is a hands-on position that will require a self-motivated individual with excellent written and oral communication skills
The ideal candidate for this role will have the ability to collaborate with business partners at all levels with multiple functional groups in an environment that embraces teamwork and risk-based decision making

Customer Quality Engineer Resume Examples & Samples

Acts as the Customer Advocate within Woodward processes and systems
Acts as the Customer liaison for compliance to customer quality requirements and customer satisfaction relative to quality of products and services
Responsible for a medium number or size of customer accounts. Consults with leadership or higher level customer quality engineers on advanced or complex issues
Responsible for monitoring and tracking customer quality data
Drives root cause analysis and problem solving utilizing Six Sigma methodology and Woodward Quality Management System processes
Monitors and drives improvements to customer quality metrics throughout Woodward
Ensures adequacy of documents and interfaces with customer for required validation documentation to customer quality requirements such as MPP, PQP, PPAP, ISIR, etc
Leads and follows up on internal and external quality audits as required
Monitors and reports on customer score cards
Familiarity with regulatory and compliance requirements
Site Specific
Working knowledge of Woodward's organizational structure, information systems and products
Demonstrates the ability to regularly utilizes Six Sigma principals, tools and methodology
Writes and presentsstandard technical reports to peers, management and customers
Proficiency to capture important data, analyze data and report appropriate conclusions: able to identify and address the critical few from the trivial many
Proficient inunderstanding and interpreting engineering specifications, mechanical drawings, and/or electrical schematics, and Geometric Dimensioning and tolerencing (GD&T)
Solid understanding of quality management systems including ISO9001, AS9100, TS16949, and/or QS9000
Able to analyze systems and processes against those requirements and identify gaps
Solid understanding of the Woodward PLC process and quality planning tools
Demonstrated ability to coordinate and lead small cross-functional teams
Provides technical problem-solving guidance to others on the team
Ability to effectively and efficiently prioritize and manage multiple tasks
Solid interpersonal skills and effectively work with various levels within the organization and with peers at customer sites or at regulatory agencies
Ability to drive and implement activities to meet customer quality expectations
Ability to provide customers with excellent service and support
Establishes and maintains effective relationships with customers and gains their trust and respect
With 2 year Associates degree, must have a minimum of 2 years of quality related experience
With no degree, a minimum 4 years experience in quality engineering or quality management is required

Customer Quality Engineer Resume Examples & Samples

Representing clients interests in the organization on the quality of both products to 0 km and during the warranty period
Decide locking / unlocking delivery of quality problems that impact customer
Coordinates and conducts activities at the plant, associated approval processes for new products according to specific conditions required by clients. Reply actions specified by PEP phases 5-9
Participate in activities certification process modifications / product, checking compliance with the specific requirements of customers
Prepares the standard of work
Coordinates setting up teams to analyze incidents impacting client and establish corrective actions
Responsible for implementation of immediate protective action if customer complaints received
Collaborate with counterparts in other plants of the company by transferring information about customers and how to handle problems
Evaluate the effectiveness of corrective and preventive actions initiated as a result of defects impacting customers
Coordinate analysis of products returned by the customer
Coordinates customer visits and factory audits
Maintains and updates the reporting system and database client on quality issues
Performs other tasks received from the higher echelons or that it has assumed

Customer Quality Engineer Resume Examples & Samples

Studii superioare profil mecanic, domeniul auto/motoare
Experienta de lucru in domeniul tehnic: minim 3 ani
Experienta in domeniul calitatii si al relatiilor cu clientii: minim 2 ani
Cunostinte despre control statistic
Cunostinte foarte bune de desen tehnic in ceea ce priveste citirea si interpretarea conform standardelor ANSI si ISO
Limba franceza si engleza fluent
Cunostinte operare calculator (Excel, Word, Power Point, Outlook)
Aptitudini de comunicare pe diferite niveluri
Capacitate de analiza relationala si de sinteza
Autonomie si capacitate de lucru in echipe transversale
Respectare riguroasa a angajamentelor si termenelor
Disponibilitate pentru deplasari la clienti si program prelungit
Permis auto categoria B

Customer Quality Engineer Resume Examples & Samples

Knowledgeable in program launch processes and APQP requirements
Knowledgeable of Automotive OEM CSRs
Knowledge of automotive problem solving tools (8D, 5 Why, Ishikawa analysis) required

Customer Quality Engineer Resume Examples & Samples

Monitors customer integration and field quality, works with the field and factory quality organizations to achieve customer targets, and develops and implements quality improvement plans directed at achieving Best-in-Class status
A focal point for all customer specific quality escalations and defines what type of support within the Design Center is necessary to support failure analysis, coordinates the appropriate resources within the Design Center, drives the actions to completion and coordinates results with Customer Technical Support to close the escalation
Champions unique customer requirements by being the liaison between our key OEM Customer Technical Support team, internal design engineers, and internal core teams. They are responsible for the integration of Seagate enterprise products into customer systems. This position requires hands-on characterization, qualification, and troubleshooting of customer systems
Works on problems of very diverse scope and requires the ability to solve complex customer issues during and after new product qualifications

Customer Quality Engineer Resume Examples & Samples

Part Development: Lead for New program Development(NPD) and similar process such as APQP
Controlling of all quality issues from customers (0Km, and Warranty)
Proceed PPAP(ISIR) for new projects and during mass-production
Doing customer process audit
Implementing meeting with customers and suppliers
Controlling all customer PPM and Supplier PPM
Reporting all customer quality issues to customer
Knowledge of TS16949 required include APQP and PPAP
Knowledge of SPC required
Experience the communication with customers a plus
Knowledge in manufacturing problem solving (8-D Methodology) and manufacturing processes required
Effective at defining problems, collecting data, establishing facts and drawing valid conclusions. Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with abstract and/or concrete variables. Proficient at developing trip reports, general business correspondence, and procedure manuals. Effective presentation skills and ability to respond to questions from management and/or customers.

Customer Quality Engineer Resume Examples & Samples

Bachelor or above, major in Electronic or related
Minimum 2years working experience, plus in semi-conductor industry
Good English skill, CET-4 or above with good oral and read ability
With working experience in customer services,8D reports
Profient in the process and root cause analysis
Implement the RMA for customer quality incidents
Implement the CAB and follow the actions closely
Result-orientation and aggresive

Customer Quality Engineer Resume Examples & Samples

Working with customers to satisfy their requirements
Understanding customer specific requirements
Leading and/or participating in PQST (Product Quality Steering Teams)
Utilize traditional and advanced Quality planning tools
Reviewing and improving Control Plans
8D/Corrective action management for customer issues
Supporting new business opportunities and new product development programs
Supporting Change Manage Programs

Customer Quality Engineer Resume Examples & Samples

Use of statistical analysis tools and methods for problem solving
Facilitate and participate in quality metrics reporting and communication
Set up specific quality systems per requirements
Define and manage all customer quality plans
Support product and process changes and evolution, ensuring product quality integrity is maintained
Support quote and contract review process, ensuring customer quality requirements are met
A minimum of a Bachelor's degree in engineering or related field or equivalent experience is required
Experience of 5 years as an engineer is preferred for this position assuming education requirements are met
Equivalent industry experience of 1 or more years is highly desirable
Proficient working knowledge of quality systems and tools for applicable industry requirements (i.e. Aerospace, Medical, etc.)
Basic Lean and Six Sigma skills
Proficient presentation skills
Ability to lead and multi-task in a dynamic environment

Customer Quality Engineer Resume Examples & Samples

Education: CS/EE or background in areas related to large scale chip design & semiconductor MFG
Experience
Frequent travel capability
Direct PE/Quality engineer role with industry experience

Customer Quality Engineer Resume Examples & Samples

Develops sampling plans by applying attribute and variable sampling methods
Analyzes data through hypothesis testing, control charts, measurement system analysis, and process capability
Maintains professional and technical knowledge reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices and participating in professional societies
Updating technical publications and manuals providing specification limits and tolerances of key parts along with proper testing tools and measuring processes
2-4 years of related experience working in a quality function positions
ISO or Six Sigma certification
Excellent skills in planning, organizing and project management
Interpersonal flexibility, creativity, problem solving, and decision making skills
Quality Functional Leadership training and Change Management training is desirable
Reliability Engineering [Purpose: Understand and manage decision/actions base on Failure/Hazard Rate, Rate of Occurance of Failure (ROCF), Bathtube curve

Senior Customer Quality Engineer Resume Examples & Samples

Minimum 4-5 years of working experience as QA, Testing Engr or Product Engr in Semiconductor or mobile phone company with a mid-level technical understanding
Be accomplished in mobile phone quality and test requirement, and strong skills in problem solving for system level quality / application issue
Knowledge of quality tools and reliability concepts is essential especially for Automotive level device
Strong interpersonal communication skill with customer and internal team
Team work for problem solving
Proficiency in English
Familiar with quality system
Afford for frequent domestic and oversea travel
Being honesty and initiative

Customer Quality Engineer Resume Examples & Samples

Sensata offers a unique opportunity to engineer products and to get them to the market. TheCustomer Quality Engineer will work with other engineers and technical colleagues in a team environment to manage key customer accounts for Quality in the automotive industry. The Engineer will lead and solve problems with products for key customers. It is a tremendous opportunity for an electrical, mechanical, design or process engineer with strong technical and communication skills to impact the customer satisfaction of leading automotive companies worldwide, analyze Quality data to make informed decisions, and communicate the end result in a professional environment
Working with customers to fully satisfy their requirements
Performing risk assessments
Reviewing Control Plans and improving them

Customer Quality Engineer Resume Examples & Samples

Generating inspection plans and deliverables
Failure analysis of returned products
Reporting root cause and corrective analysis to customer
Presenting fault categories and recommendations to drive product / manufacturing improvements
Reviewing and understanding of technical drawings and/or specification
Completing relevant customer specific documentation (8D, FIR etc)
Liaising with all internal departments
Supporting or leading customer visits
Experience of customer or market quality assurance
Sound understanding of inspection and test planning
Good communication and negotiation skills, including written and verbal presentation skills
Experience of preparing of inspection and test plans and deliverable documentation
Previous experience of working in a manufacturing or production environment
Ability to analyse problems, detect root causes and resolve all issues
Excellent time management, planning, organisation and prioritisation skills
Experience of working in a hands-on, logical problem-solving orientated quality assurance environment is essential
Willing to travel (locally and on occasion, globally)
HNC/HND or Degree or equivalent in related engineering discipline, desirable
Competent user of MS office (Word, Excel etc.)
Awareness of Rail industry standards, desirable

Customer Quality Engineer Resume Examples & Samples

Support our customers who are facing product issues
Interface between customers, sales force, application engineering department and European factories
Initiate root cause analysis of problems
Initiate inspection and testing process on returned products
Coordinate problem resolution in close collaboration with other departments
Customer visits
Continuous process improvement
Holds an Engineering or Industrial Engineering degree
Has 3-5 years of relevant job experience in related industry (HVAC/R, automotive,...)
Shows a systematic and analytical approach to problem solving
Is an excellent team player and networker
Is fluent in English and in either French, Italian or Spanish
Brings competences like customer orientation, collaboration, effective communication and ensured accountability

Customer Quality Engineer Resume Examples & Samples

Holds an engineering or industrial engineering degree
Has 3-5 years of relevant job experience in related industry (HVAC/R, automotive,…)
Is fluent in German and English; French is a plus

OEM Customer Quality Engineer Resume Examples & Samples

Develop strong relationships and develop communication strategies with customer teams that facilitate positive interactions based on professional and timely responses
Facilitate internal cross functional alignment on JCI direction and customer responses on quality topics. Generate effective and consistent communication packages supporting JCI direction including value to customers
Work with plants and cross functional teams in generation of communication packages required for customer report outs. Facilitate standardization of internal expectations and responsibilities for customer reporting
Provide internal visibility and facilitate resolution of customer quality and warranty concerns. Provide leadership and coordination of cross functional requirements and provide internal direction to ensure timely completion of assignments to resolve issue. Support problem solving initiatives
Provide technical and quality expertise to support JCI commercial team in quality and warranty risk mitigation
Facilitate communication and coordination of customer meetings addressing special cause quality or warranty topics
Provide oversight and drive compliance to CSR requirements at all JCI locations and functions
Internally support communication of Customer Specific Requirements as part of the PPAP and Change Management Process and verification that customer specific requirements are fulfilled (i.e. PPAP documentation, Testing, PTR, etc.)
Coordination of unique customer test and quality requests requirements test samples, Run @ Rate, PV trials and PTR in support of product/process change approval and new product/program launch
Ensure Submission of final PPAP documentation (JCI internal and customer specific requirements)
Provide oversight on scheduling and support customer on-site visit /audit of manufacturing process (Run @ Rate, STAR Audits, QSB Audits, etc.) Note: Plant QA Staff responsible for facilitation, documentation and open issue resolution
Support review and presentation of PPAP package/ follow up on open issues to customer
BS Engineering or foreign equivalent, technical degree or related experience
Minimum 6 years of experience in technical customer support, interacting with different level of management of clients, specifically Automotive OEMs, being able demonstrate ability to navigate complex organizational matrix and effective communication skills
Minimum 4 years of experience in Automotive, Automotive Systems, Electrical, Battery or technical field
Demonstrated knowledge of core quality tools including: Process control plans, process flow diagrams, FMEA, MSA, SPC
Travel expectation up to 25% of time. (Mostly local travel)
Proficient in Microsoft: Excel, Power point, Program Manager

Customer Quality Engineer Resume Examples & Samples

Degree in Engineering, Mathematics, Statistics or related field
Excellent interpersonal/communication skills. Ability to converse and direct customer resolution calls and meetings
Effective presentation skills

Customer Quality Engineer Resume Examples & Samples

Clone/move configurations from customer orgs to QA orgs
Create test data and verify cloned configuration is fully functional
Gather customer test scenarios/cases and make available to QA engineers
Reverse engineer configurations to determine business/functional intent
Develop/execute and automate test cases to cover customer workflows

Customer Quality Engineer Resume Examples & Samples

Clarify customer requirements and communicate to the appropriate Gentex teams (lab / production / FMEA team)
Attend preproduction builds; highlight and resolve quality issues
Lead customer communication resulting from customer non-conformances
Direct problem resolution teams (events/assignments/timing)
Provide customer performance feedback to the organization
Support new product development utilizing the Gentex Milestone process
Prepare and submit all required quality documentation to the customer for new product launches and process changes
Assist to develop and maintain FMEAs and control documentation to effectively manage risk and meet customer specifications
Aggressively pursue root causes of production quality problems
Aggressively pursue implementation, including peripheral view, of product/process improvements
Apply appropriate quality tools to analyze and resolve issues
Maintain a high level of awareness and knowledge of Gentex technologies (product standards/specifications and operational technologies/capabilities)
High degree of capability in managing workflow (scheduling/maintaining deadlines)

Customer Quality Engineer Resume Examples & Samples

Acts as the customer advocate within Woodward processes and systems
Acts as the customer liaison for Woodward compliance to Customer Quality Requirements and Customer Satisfaction relative to quality of products and services
Responsible for a small number or size of customeraccounts
Consults with leadership or higher level customer quality engineers on advanced or complex issues
Facilitates root cause analysis and problem solving utilizing Six Sigma methodology and Woodward Quality Management System processes
Reviews and interfaces with customer for required validation documentation to customer quality requirements such as MPP, PQP, PPAP, ISIR, etc
Supports internal and external quality audits as required
Supports the reporting and monitoring of customer score cards
Ability to understand Woodward's organizational structure, information systems and products
Basic understanding on Six Sigma principals, methodologies and tools
Writes and presents basic technical reports to peers
Ability to capture important data, analyze data and report appropriate conclusions
Ability to understand and interpret engineering specifications, mechanical drawings, and/or electrical schematics, and Geometric Dimensioning and Tolerencing (GD&T)
Basic understanding of quality management systems
Basic understanding of the Woodward PLC process and quality planning tools
Ability to effectively operate in a project team environment and communicate with customers
Ability to manage multiple tasks effectively with input for priority setting
Solid interpersonal skills and ability to effectively work with peers, both internally and with customers
Ability to drive and implement activities to meet customer expectations
Recognizes customer service as a critical factor
Handles customers politely and professionally
Associates degree, no experience required

Customer Quality Engineer Resume Examples & Samples

Support customers with matters dealing with product quality for product qualified in customer systems, with a particular focus on semiconductor Lasers/LEDs and Detectors, as well as fiber optics
Be responsible for quickly resolving quality issues at customers, to keep disruption of customer production as low as possible
Provide first-level technical information gathering and debugging in the customer application. May require technical analysis either at customer sites or in Finisar lab
Provide assistance with RMA documentation and communication of issues to internal Failure Analysis teams. Work closely with FA teams in the US, Malaysia, Australia and China
Ensure Failure Analysis Reports are received and accepted by customer on time
On as-available basis, provide pre- and post-sales product application, test, failure analysis, and reliability specification support to Japan-based customers for general Finisar optical components. Interact directly with customers in supporting their technical questions and requirements
Work as a team with the local FAE and the Regional Sales Managers
Some domestic and international travel is a necessary part of the job
Focus on maintaining high scores on Customer Quality Score Card
Candidate must have a Bachelors degree (and preferably a Masters degree) in Engineering or Science
Must have a minimum of 5 years experience with semiconductor Lasers/LEDs and Detectors
Familiarity with general semiconductor devices and fabrication processes as strong plus
Become familiar with product performance specifications and methods used by the factory to ensure product meets specification
Strong technical, written and verbal communication skills are a requirement
Good Communication skills in English and local language (Japanese or Korean) are necessary
Ability to develop and maintain relationships at within customer organization

Customer Quality Engineer Resume Examples & Samples

Acting as primary supplier Technical Service liaison for quality matter
Acting as primary customer Manufacturing liaison for quality matter
Actively participate in cross-functional team (manufacturing, engineering, service) to assist in the development and monitor execution of action plans to ensure timely resolution
Develop, prepare, analyze and deliver accurate and timely required reports
Communicate the results internally and externally
Develop a closed loop system to record the corrective actions taken, supporting the Quality manager
Monitor the consistent implementation of the corrective actions

Customer Quality Engineer Resume Examples & Samples

Expertise in 8D, PPAP, APQP and QC tools preferred
Working knowledge of global quality systems (ISO9001, TS16949, and VDA etc)
Good team player, logical thinking and communication skill
Automotive experience preferred
Good English language ability in reading, writing and speaking

Customer Quality Engineer Resume Examples & Samples

Lead customer satisfaction through effective tracking on Customer Score Card
Effective communication of customer specific requirements to the site
Successful interface with Supply Based, Supply Chain, 3PL, ME & AE related to associate projects / task for Customer Requirements
Keep Internal data on Honeywell Systems aligned with the customer’s portal
Report, Track & Lead 8D/CAR teams to contain and permanently resolve quality issues according to customer expectations for response time and technical data. Works with and across functions as needed for issue resolution. This responsibility requires a strong knowledge of all production lines and controls related to assigned customer
Contribute to achieve Plant Quality metrics
Support PEP phase 5-9 projects as requested
Responsible for preparing and/or approving customer and internally required quality deliverables such as, PPAP, ECN, etc.). In conjunction with NPI Leader / Manager / Program manager, the QE is responsible from Quality side for the pilot runs of new launches, assuring that proper controls are in place
Obtains customer approvals (i.e. homologation, process changes/upgrades) as required for changes to products, processes and/or suppliers
Assures that all customers required quality documentation is completed and assure systematic storage of data and set audit as needed to assure effectiveness of traceability
Responsible of Green Run analysis and provide support for Warranty analysis activities, including follow up of RMA process until Debit be completed or negated. Ensures reviews are performed on a timely basis, with proper rigor, and that information is entered into relevant systems and communicated
Develops and executes projects to meet customer expectations
Develop Supplier Quality Scorecard & Assure Supplier Certificates are on time
Support Production Cells in case of supplier issue cause impact into the operation through effective containment actions related to raw material
Sorting processes control and evaluation. Coordinating and establishing correct and effective internal sorting mechanisms and outsource companies as well
Evaluation and application of Objective of Cost of Pour Quality (COPQ)
Effective material control and disposition in MRB/RTV area
Set proper escalation with suppliers quality management level and SQD organization
Responsible of quick kaizen, Kaizen events & knowledge sharing to ensure Continuous Improvement throughout the process
Schedule visit to Customer as requested
Perform Quality Audit into Supplier Sites as requested
Experienced quality engineer or complementary skills (e.g. product or manufacturing engineering). 5 years minimum
Competency in relevant automotive quality practices
Six Sigma Green-belt; Black-Belt (preferred)
Full understanding and application of ISO/TS 16949 Guidelines

Operations & Customer Quality Engineer Resume Examples & Samples

Analyze operational data; Develop and implement recommendations. Participates in and may lead audits
Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs
Explains difficult or sensitive information; works to build consensus

Senior Customer Quality Engineer Resume Examples & Samples

BS Degree in Electrical Engineering, Computer Science, or related degree
5+ years technical project management
Experience with TS169 and other automotive requirements: PPAP, PFMEA
Proficient working knowledge of quality systems and tools for applicable industry requirements
Proven ability to drive measurable positive changes with a direct impact on the customer experience
Must demonstrate leadership ability with persuasive skills and an aptitude to deal with multiple issues of varying complexity, in order to address complex customer concerns
Strong communication skills – written and verbal – are needed as well as an ability to work comfortably across organizational boundaries to drive change and influence actions without direct authority
Broad industry awareness and expertise
Proven record of successfully using six-sigma, lean, process improvement tools

Customer Quality Engineer Resume Examples & Samples

Lead Customer Quality activities – issue resolution, 8D report submission in customer specific format, prevent recurrence, PPM, R/1000 metrics tracking
Customer interface for all product deliveries on quality measurables
Review issues with customer on periodic basis, for closure
Ensure PPM, R/1000 metrics are within objectives
Engage customer on revoking rejections which are not as per our AOI / PPAP samples and in case of any customer abuse
Work with Service provider – implement service network, train service center technicians, ensure service infrastructure in line with standards, track and close all warranty issues, track the efficiency / effectiveness of service centers – quality of service, TAT, reporting, spares / bank unit stock reconciliaton
BE / B Tech with 6 to 8 years experience
Experience in Automotive Tier1s
Prior experience in handling customer quality / after sales support in automotive context is mandatory
Prior experience in setting up and working with a service network is mandatory
Negotiaton skills, communication skills, process knowledge on quality systems is desirable

Operations & Customer Quality Engineer Resume Examples & Samples

ISO 9000 experience
SAP experience a plus
Certified Black Belt a plus

Senior Customer Quality Engineer Resume Examples & Samples

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Demonstrates advanced functional and technical skills and basic process skills
Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills
Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site

Customer Quality Engineer Resume Examples & Samples

Responsible for the execution of the Diabetes Care Franchise (DCF) Complaint Management process as assigned by product or region: complaint capture, investigation, trending and reporting, escalation, timeliness, and customer insights
Responsible to support complaint handling systems, software, and report applications: identify and correct systems issues and reports, and identify and improve systems and processes
Troubleshoot and correct issues identified through DCF Quality Systems
Represent Customer Quality on new product launch teams and significant initiatives. Act as primary contact responsible for ensuring customer and product insights are understood and available to the various stewardship, sponsor, and other development teams
Identify, raise, and escalate G-Tracks to support IT improvements to the complaint management systems
Provide technical systems knowledge to team and act as trainer where required on systems capabilities
Provide on-boarding and coaching of co-ops and temporary resources

Customer Quality Engineer Resume Examples & Samples

Minimum Bachelor degree in Electronics Engineering or Mechanical Engineering or Equivalent
Preferably with Quality systems and/or process engineering knowledge
More than 3 year experience in Quality Assurance Experience in electronic field
Strong command in English

Customer Quality Engineer Resume Examples & Samples

Provide assistance with RMA documentation and communication of issues to internal Failure Analysis teams. Work closely with FA teams overseas
On as-available basis, provide pre- and post-sales product application, test, failure analysis, and reliability specification support to Korea-based customers
Work as a team with the local Field Applications Engineers and Regional Sales Managers
Good Communication skills in English and Korean are necessary
Ability to develop and maintain good relationships with customers

Customer Quality Engineer Resume Examples & Samples

Assures product, process, and system quality requirements are determined, planned for and achieved during new product development, launch, or at design or process change
Utilizes appropriate change management system for all product or process changes
Problems are investigated, defined, analyzed and resolved effectively and responsively
Assures and continually improves product and process quality; records maintained
Responds to Customer in an expedient and professional manner
Follows all Company policies and procedures
BS Degree in related field
Above average organizational skills
Required PC Skills: Operating Systems (Windows 7 or higher), MS Office (Word, Excel, PowerPoint, Outlook)
Preferred PC Skills: Minitab, WinSPC
Hands-on skill set with decision-making capability
Quality data analysis skills
Quality Engineer Certification preferred but not required
5+ years of Quality Engineering experience, automotive industry experience preferred

Customer Quality Engineer Resume Examples & Samples

Be local key customer point of contact to manage Customers’ Quality requirements and ensure all are fulfilled
Ensure world class Customer Quality Experience, accountable for the customer’s product quality and reliability
Proactively measure customer’s satisfaction and expected quality score: ongoing customer quality reviews, scorecard performance and/or customer quality perception
Proactively work with the customer to assess their needs and drive plans and actions internally
Interact regularly with sales, field application engineers and internal stakeholders to maintain alignment on quality and reliability issues, proactively communicate feedback from the customers to internal functions
Support customer visits and or audits at our plants
Effective customer quality issues management- timely containment, communication and resolution
> 5 years’ experience as Quality Engineer in front of customers or similar position
>2 years’ experience in quality of optical interconnect products and processes, preference to major international key-players companies
Understanding of quality terminology, methods and tools, Failure Mode Effect Analysis (FMEA), SPC, 8D, Six Sigma, Poka-Yoke, sampling plans and statistics, etc
Familiar with industry standard specifications (GR-468, IEEE, IPC, JEDEC etc.)
Familiar with SMT, mechanics assembly process and quality gates
Ability to read electronics / mechanical drawings and datasheet
Fluent Chinese, Good English skills– (write and speak)
Eng / practical eng in Mechanical / Materials / Electrical / Engineering or related fields
IPC certified
Quality system and process audit experience
Personal
Team player, service oriented
High interpersonal skills to allow good communication internally and externally
High motivation to work and learn in proactive. Ability to work independently and under pressure
Willing to travel per requirement

Customer Quality Engineer Resume Examples & Samples

Manage customer return process including problem solving process
Provide follow-up on all customer failure analyses, communication and issue resolution at all levels
Act as customer advocate for product quality. This includes customer and internal management communications and presentations, for customer and internal quality reviews
Customer interaction and negotiation on quality cases solving
Customer loyalty development
Product Support
Interface with internal and external factories on reliability and quality issues
Support continuous improvement, defect reduction activities, and cost reduction activities
Lead product teams, factories, and associated support through quality issue resolution process
Support customers with technical reliability and quality consult
Work with customers to address product reliability and quality issues
Coordinate and/or Participate in the Change Action Board (CAB)
Participate in Material Review Boards (MRB)
Bachelor Degree or above in Electrical Engineering, Science
Application Engineering or Design Experience on microprocessor
Demonstrated data analysis and problem solving skills
Ability to resolve complex customer issues and lead cross-functional teams
Strong written and verbal communication and presentation skills and ability to influence others
Process control and other six sigma tools knowledge
Flexibility to adjust to change and multiple ongoing issues in a fast-paced,customer-focused environment
Ability to work independent of management with leadership skills
Application Engineering experience would be an advantage
Overseas education and/or working experience are preferred

Customer Quality Engineer Resume Examples & Samples

Offer a rapid response to customer quality issues to ensure that the right diagnostics are applied in order to minimise unnecessary product removals
Own and execute detailed investigations into customer issues using appropriate problem solving tools to establish root causes and corrective actions
Carry out containment and trace activities to protect customers
Work with customers to define problems and capture 'crime scene' evidence
Define investigation plans and expedite associated hardware movement
Write and issue 8D investigation reports
Maintain investigation tracking tools with current status, support customer meetings/communications and become a customer advocate within Rolls-Royce Control Systems
Collaborate with members of other teams, particularly Manufacturing Value Streams, Supply Chain, Engineering, Technical Services, Planning and Logistics
Lead /support Major Disruptive Events
Provide coaching in disciplined problem solving and advice on technical issues
Manage non-conformance
Analyse trends in data in order to identify improvement projects
Play a role in continually improving Rolls-Royce processes
Degree qualified in a relevant Engineering/Manufacturing discipline or equivalent would be an advantage
Proven experience in an engineering/manufacturing environment
Highly self-motivated, with strong interpersonal, team working and influencing skills
Able to make sound, logical decisions, based on available data
Aptitude to develop functional understanding of complex products/systems at pace
Professional courage to highlight areas of concern and risk with regard to suitability of a product to meet its requirements for safety and fitness for purpose
Able to summarise complex technical issues to suit different audiences
Proven track record of successful problem solving using 7-step, 8D or similar process
High standards of written and verbal communication with keen attention to detail
Able to prioritise concurrent tasks appropriately

Manufactuing & Customer Quality Engineer Manager Resume Examples & Samples

Considered subject matter expert in managing company-wide, cross functional quality program and related business processes. This includes the definition, specification, and implementation of standards, methods and procedures for developing quality programs
Develop, deliver, and cascade quality training and courses. Monitors current quality training to ensure compatibility with current programs
Establishing, influencing, and managing multiple business segments with focus on business and operational results through use of continuous improvement methods
Provides leadership and support to subordinates in meeting quality assurance system requirements along with department and company goals and objectives with primary consideration for safety, quality, productivity and cost.Evaluate the performance and effectiveness of audit staff at the projects completion. Evaluate and develop direct reports via IDP, EDR, continuous feedback, and annual performance review
Maintains an on-going quality improvement program aimed at enhancing the Company's quality systems, controlling manufacturing processes and improving end product quality
Selects, evaluates and manages employees to ensure the efficient operations of the function
Responsible for overseeing division's ISO Certification process. Handles special projects, as assigned
Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families
Influences others internally and externally, including senior management

Customer Quality Engineer Resume Examples & Samples

Liaison between customer and Harman. Coordinates activities of internal and external resources. Serves as resource for problem solving by initiating actions to address issues and prevent potential quality problems
Lead and manage problem resolution activity and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies
Analyze, compile, review and regularly report customer quality metrics such as PPM, or 0km performance. Prepare presentations from quality data for reviews by both Harman and customer management groups
Represent Harman at customer meetings, conferences and training on behalf of the manufacturing plants and effectively deploy the information throughout the organization. Ensure Harman is current with the customer’s quality policies
Ensure information for customer issues flows internally to appropriately address the design (hardware and software), manufacturing, packaging and logistics causes. Facilitate awareness of issues and deploy countermeasures as lessons learned, conduct Yokoten
Assist internal and external contacts to resolve product and process problems. Investigate and solve manufacturing-related problems
Champion continuous improvement efforts. Researches, recommends, implements and administers new and/or existing quality assurance processes
Minimum education: Bachelor’s degree, with a preference for Electrical or Mechanical Engineering
Minimum experience: 5+ years in Automotive Quality, Design and/or Operations in electronics, or electromechanical manufacturing
Knowledge of the principles and procedures related to Manufacturing Quality Engineering, electronic & mechanical manufacturing, statistical process control (SPC), problem solving and automotive production part approval process (PPAP)
Analytic capability; design critical data sets, organize data, and identify defensible trends
Work experience with APQP, PPAP, PFMEA (using AIAG guidelines)
Previous experience working with Asian OEMs strongly preferred, particularly Toyota and Subaru
Certifications/Licenses: ASQ, CQE, Six Sigma Green Belt
Electronics Knowledge - Audio and/or infotainment experience
Manufacturing and Design discipline
Ability to specify, develop and operate specialized equipment used for product analysis

Senior Customer Quality Engineer Resume Examples & Samples

Lead weekly 0-km response cross-functional team meeting to drive root cause analysis to resolution/closure in a timely manner ensuring PDCA for corrective actions
Investigate any End Of Line test (Huntsville) related concerns using diagnostic tools available and document the findings which includes (but not limited to): part number level, VIN, SW level, serial number, observed DTC/EOL failure
Obtain vehicle BUS logs of concerns as they occur in vehicle and incorporate in problem solving
Represent Harman at customer meetings for quality/warranty issues
Support customer quality continuous improvement initiatives and Safe Launch Plan activities
Lead weekly warranty response cross-functional team meeting to drive root cause analysis and ensure completion of PDCA for corrective actions
Support and set up warranty return analysis with the OEM, including in-vehicle evaluation (where needed)
Lead problem analysis and improvement efforts by applying, training and encouraging the use of modern quality tools - such as FMEA, 8D methodologies
Ensure information flow related to customer returns and warranty problems to appropriately address both design and manufacturing causes; and to facilitate awareness and deployment of countermeasures as lessons learned
Five or more years of previous experience in Quality or Manufacturing Engineering
Bachelor’s Degree with five years of experience with automotive, electronics, or electromechanical manufacturing highly desired
Experience with statistical methods, problem solving methodologies, PPAP, FMEA, and automotive quality management systems
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must be able to lift up to 50 lbs
Experience with FCA manufacturing, quality and engineering
FCA Supplier Portal
Over five years of technical electronics manufacturing experience highly desired

Customer Quality Engineer Resume Examples & Samples

Warranty analysis/Data management
Customer survey analysis
Participate in the warranty parts return process
Identify components that need to be returned from dealerships for root cause analysis
Meeting facilitation/agenda creation
Create monthly warranty presentation
Issue management
Ad hoc reporting around various Quality metrics
Interaction with Program Team Leadership regarding high priority projects and roadblock removal
Single point contact for assembly plant regarding PRTS training

Customer Quality Engineer Senior Resume Examples & Samples

Develop analytics to correlate issues between MFG and Install to prioritize and resolve
Support globalization of Best Known Mfg Quality practices throughout Lam’s Global Manufacturing infrastructure
Own “As shipped” Quality Defect rates (DPMs). Drive down DPMs by assessing and monitoring trends, systemic issues and chronic issues across install base
Assess all quality issues impacting Install, verify resolution activities are in process, and partner with respective organizations where necessary to drive corrective action
Own and manage quality expectations of new orders (systems, upgrades, retrofits, refurb) for Lam
Demonstrated problem solving and data driven decision making Skills

Customer Quality Engineer Resume Examples & Samples

Have good communication with customer to get latest customer requirement and quality status
Initiate and follow up warranty improvement projects
Perform any other duties as assigned
Bachelors degree, preferably in Engineering, and Chemical
Has production and quality management experience and good understanding about battery manufacturing process
Be familiar with product quality basic knowledge
Good intermediation ability with different department
Good communication skills, written and verbal
The ability to speak and write in both Mandarin Chinese and English

Customer Quality Engineer Resume Examples & Samples

Performs more challenging entry level assignments. Has acquired knowledge, skills, exposure to fundamental quality tools and methods and Training for FSO demonstrates competency by performing structured work assignments such as provide training with support from others
Perform corrective action activities with assistance from others document all corrective action activities
Facilitate basic/local reviews with the support of senior team members. Gather solutions to quality issues with minimal supervision
Understand the field issue that needs to be closed Identify and implement corrective actions with support from others
Understand the purpose of QMS reviews such as annually in preparation for ISO external and customer audits

Operations & Customer Quality Engineer Resume Examples & Samples

Assists in the development, application, revision and maintenance of quality standards
Assists in the design and implementation of methods and procedures for inspecting, testing and evaluating the precision and accuracy of products and/ or production equipment
Assists in the development of methods and parameters, project methodology and/ or project proposals
Assists in the development and uses test procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies
Evaluates work methods, procedures and policies. Participates in audits

Customer Quality Engineer Resume Examples & Samples

BS in Electrical/Electronic Engineering, Computer Engineering, Systems Engineering, Chemical or Materials Science Engineering, or related Engineering field
8yrs experience in semiconductor/systems industry, with demonstrated capability in Quality, Reliability, or QA functions, and experience working with end-customers
Excellent technical leadership skills, demonstrating ability to drive technical product issues to resolution
Demonstrated ability to lead cross-functional/cross-geo teams in developing debug, resolution, exit strategies, and executing test plans, and utilizing data and results to complete milestones towards issue closure
Exhibits strong communications skills: written, verbal, and presentation - with clear ability to communicate at different levels of detail to different audiences, from technical contributors up to executive management levels
Willingness to travel to other Intel sites, and to visit customers

Customer Quality Engineer Resume Examples & Samples

Degree in chemical engineering, chemistry, electrical engineering, and related chemical & engineering
Experience of 10 +/- years as an engineer/manager is preferred for this position assuming education requirements are met
Good inter-personal and communication skills
Self motivated initiative in abundance
Good problem solving skills, along with an ability to apply the problem solving skills to real work problem
Capability to communicate in Verbal and Written English
SPC/SQC Knowledge are preferred
MS Office Tool(Excel, Word, Power points) Skill are required
Good work ethic /commitment
Willing to travel within Country

Customer Quality Engineer Resume Examples & Samples

RESPONSIBILITIES
Understand the FA indicators to find the true defects causing failure
Working with global and multifunctional teams to cope with quality issues

Customer Quality Engineer Resume Examples & Samples

Lead customer satisfaction for specific customer(s)
Successful interface with the customer’s Supplier Quality Engineer
Must have experience and competency to work with customers. Responds quickly and effectively to customer issues and requests
Track & report key customer quality metrics (e.g. ppm, 8D/CAR response) keeping internal data aligned with the customer’s view
Lead 8D/CAR teams to contain and permanently resolve quality issues according to customer expectations for response time and technical rigor. Works with and across functions as needed for issue resolution. This responsibility requires a strong knowledge of all production lines and controls related to assigned customer
Responsible of achieve quality goals
Support PEP phase 5-8 projects. Responsible for preparing and/or approving customer and internally required quality deliverables such as, PPAP, ECN, etc.). In conjunction with NPI Manager and Program manager, the CQE/CQT is responsible from Quality side for the pilot runs of new launches, assuring that proper controls are in place
Obtains customer approvals (i.e. homologation) as required for products, processes and/or suppliers. (ECN process) changes
Assures that all customers required quality documentation is completed and stored in applicable systems for retrieval and audit as needed
Communicate, document and assure that all customer specific requirements, critical information, incidents and risks that concern their customer with the objective of achieving customer satisfaction with HTT quality
Responsible to prepare customer visit and audit with the right plant functions
Responsible to notify the plant quality manager where critical quality standards are known to be compromised. Actively works to resolve such issues quickly and effectively
Drives successful customer and internal quality objectives
Timely disposition of any product that has been held
Partners with Peers HSE, Operations, Plant Engineering, HOS & functions Human Resources, IT and Finance Management to reach goals, identify and resolve problems
With personnel of other Honeywell plants to complete goals of the organization, identifying and resolving problems mainly with Quality Function & Customer
Ensure Customer Specific Requirement are cascaded to the concerned functions
Observes the obligations and duties resulting from the management systems in production, quality, HS&E areas and other external and internal standards and regulations
Observes work rules and internal HS&E guidelines in the current wording
Bilingual (Slovak-English)
Bachelor degree on Industrial Engineering or related areas required
Experienced quality engineer or complementary skills: 3 years minimum

Customer Quality Engineer Resume Examples & Samples

Collaborate and partner with cross-functional teams to achieve quality goals for Instant Ink
Lead data gathering and insights generation efforts to identify and resolve in-region service quality and customer experience issues
Develop and report/present holistic and detailed analyses of product quality trends and issue paretos
Translate/interpret customer field signals into initial first level root cause analysis and identify key partners to drive to root cause
Assess, prioritize, and ensure issue resolution, working closely both with regional & WW Support, Operations, and Quality teams as required
Garner learnings from current service issue resolution, and feed forward to future programs
Provide regular updates to partners and management on service & experience performance
Advocate for the Voice of the Customer into the Design Center (GBU)
Create and maintain appropriate customer-facing self-assist and agent training documentation
Lead projects and project teams as-required on specific strategic or improvement-related initiatives

Customer Quality Engineer Resume Examples & Samples

Excellent verbal communication skills with external and internal customers
Problem Solving And Quality Improvement - Demonstrates commitment to and creative thinking for continuous improvement
Product Or Service Familiarisation - Understanding of the product line or services of the specific business
Quality System Development, Implementation and Verification
VPI (Value Package Introduction) - Understanding of the Cummins VPI process, its phases, cross functional activities and responsibilities
Management of customer issues
Representing the customer within the plant
Building and maintaining relationships and communication channels with the customer and account teams
College, university, or equivalent degree required
8% Variable Bonus dependent on company performance
25 days holiday + 8 Statutory

Customer Quality Engineer Resume Examples & Samples

Support customers with matters dealing with product quality for product qualified in customer systems
Be responsible for quickly resolving quality issues at customer, to keep disruption of customer production as low as possible
Minimum master degree in Engineering or physics
Minimum of 5 years’ experience in telecommunication product engineering and test
Some design or working knowledge of optical Transceivers is preferred
Familiar with product performance specifications and methods used by the factory to ensure product meets specification
Familiarity with transceiver and system test is necessary
Experience in working with global teams

Customer Quality Engineer Resume Examples & Samples

Responsible for a small number or size of customer accounts. Consults with leadership or higher level customer quality engineers on advanced or complex issues
Effective written and verbal communication skills including presentations. Writes and presents basic technical reports to peers
Ability to drive and implement activities to meet customer expectations. Recognizes customer service as a critical factor. Handles customers politely and professionally

Customer Quality Engineer Resume Examples & Samples

Degree in Electronics Engineering or science disciplines
Additional training in the followings would be advantage
Familiarity with semiconductor device Manufacturing process and wafer fab process is a plus
Knowledge of physics and optics related to camera modules preferred
Ability to work well and lead in a team environment
Minimum 5 year working experience in semiconductor industry

Customer Quality Engineer Resume Examples & Samples

Reporting to the Customer Quality Engineering Manager, you will have direct responsibility for all customer quality concerns and be a key player in establishing and maintaining customer relationships. As the champion of investigations, you will be the ‘voice of the customer’ and coordinate cross-functional teams in order to resolve customer quality issues, ensuring timely implementation of interim and permanent corrective actions to meet our customers’ requirements. You will work closely with our Sales and Marketing team as a technical advisor for negotiations and fulfilment of terms and conditions of warranty contracts
Degree in Electronics Engineering or similar discipline
Minimum of two years’ experience in a product development/manufacturing environment
Experience in quality tools such as 8D, FMEA etc

Customer Quality Engineer Resume Examples & Samples

5 years of experience in a quality role, in the semiconductor industry and customer communications experience
Experience with applicable quality tools such as pareto, FMEA’s, MSA, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology
Proficient and practiced level of Business English both Written and Spoken. Good skills in oral and written Korean is plus

Customer Quality Engineer Resume Examples & Samples

Helps the diverse Engineering life cycle functions deliver consistent customer experience
Subject Matter Expert to be able to narrow down impacted component/Engineering ownership and to directly resolve complex configuration issues
Leverages deep cross-product expertise (XenFamily, Networking, ShareFile) to expedite interop issue resolution
Identify issues that need extra attention based on a pre-defined selection criteria
SMEs responsible for narrowing down component/ownership/etc
Drive resolution on complex issues and key accounts including limited on-site engagements
Monitor and drive resolution of issue within agreed SLA
Create KB articles, product requirements, and training material to better spread the information and improve product and supportability
Monitor technical and customer forums to provide quick support
Perform environment health checks (limited) and/or create tools / requirements / recipes to successfully perform a health check
Communicating technical issues; assisting with technical specification documentation and review
Implementing and maintaining quality improvements to processes and products
Establishing and maintaining thorough documentation of all work
Delivering quality work product while gaining experience and knowledge in specific area of focus and in company methods of operation and procedures
Bachelors or Master’s degree in Computer Science, Computer Engineering, Information Systems, Information Technology or related field; Bachelors with equivalent experience may be substituted for graduate education
4+ years relevant work or project field experience
Strong knowledge of networking protocols i.e. TCP/IP (L4-L7)
Server Operating Systems (Linux/Unix & Windows), installation and configuration
Hands-on Enterprise Class Client-Server/Web-based products
Understanding of LDAP/AD, DNS, Proxy, SSL/TLS, GPKI, MS CA, WebServer (IIS, Apache), SSH, Web APIs (SOAP/REST), NAT, HA Cluster, Load Balance
Database: MS SQL, MySQL or PostgreSQL
Tools: Wireshark, Fiddler, XenCenter, Jmeter, WinSCP, Putty, Rest Client, XMAnalyzer, etc
Must have strong knowledge of operating system fundamental concepts
Strong debugging, troubleshooting skills and build complex setup for reproducing customer issues
Understanding of Computer Science fundamentals (e.g., design patterns, data structures and algorithms, threads, multithreaded/concurrent programming, operating systems)
Demonstrate teamwork and communication skills
Ability to juggle multiple assignments
Programming Languages: Python, Java, Perl, C#, Powershell, Shell Scripting, Selenium, QTP is a plus
Citrix products (Netscaler, XenMobile, XenApp, etc.) experience is a plus

Customer Quality Engineer Resume Examples & Samples

Prepare presentations from quality data for reviews by both Harman and customer management groups
Engage in problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies
Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes. Facilitate awareness of issues and deploy countermeasures as lessons learned (Yokoten)
Complete other projects and activities as assigned by Senior Customer Quality Manager
Education: Bachelor’s degree, with a preference for Electrical or Mechanical Engineering
3 years of experience in automotive quality and/or operations in electronics, or electromechanical manufacturing (additional experience can be substituted for education)
3 years of experience with automotive electronics. Audio and/or infotainment preferred
Manufacturing discipline

Customer Quality Engineer Resume Examples & Samples

Compiles and writes training material and conducts training sessions on quality control activities
Initiates corrective action requests as needed and tracks to satisfactory completion
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
Ability to effectively communicate with managers and employees of the organizations
Ability to read, analyze and interpret common scientific and technical journals

Customer Quality Engineer Resume Examples & Samples

Be responsible for new product development quality scheme
Be responsible for Production Quality Assurance Planning for new or relocation projects, new/modified products and ensure continuous
Be responsible for submit PPAP documents to customer
Develop application of quality specifications in both the customer requirements and product specifications
Collaborate closely with team member and keep making continuous improvement on quality system
Work with service group to establish a robust monitoring mechanism for field quality
Initiate action to prevent the occurrence of product non-conformity and system deficiency
Communicate with customer. Understand customer requirement and transmit customer voice at the plant
Feedback customer complaint on time and follow the correction action plan
Warranty claim management, including warranty parts analysis and report, claims
Seek opportunities for continuous improvement through the warranty analysis and report
Train customer quality engineer to correctly analyze the returned parts
Maintain lesson learn system and share good idea with team
Establish a robust feedback proscenium for customer satisfaction data
Work with service group to establish a robust monitoring proscenium for field quality
Employees should strictly abide the EHS rules and regulations and behavior guide line in the plant; wear PPE in right way; actively participate in EHS training; do housekeeping at work; report accidents and unsafe issues immediately, join the accident disposal
Bachelor's Degree or equivalent in Engineering of Internal combustion engine
2 years or above related experience
Familiar with TS16949 and ISO14001 ,Knowledge of Quality Systems
Environment systems and Lean Manufacturing
Process improvement leader
Coaching and Leadership skills,
Good communication and negotiation skill
Understanding of engineering techniques and engine principle
Fluent English/Mandarin

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