Consultant Experience Resume Samples
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Consultant Experience Resume Samples
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O Kihn
Oswaldo
Kihn
9873 Little Loaf
Boston
MA
+1 (555) 550 4314
9873 Little Loaf
Boston
MA
Phone
p
+1 (555) 550 4314
Experience
Experience
Phoenix, AZ
Consumer Experience Consultant
Phoenix, AZ
Wintheiser-Medhurst
Phoenix, AZ
Consumer Experience Consultant
- Health and Life license or in process of pursuing (completion within 30 days of hire)
- Health and Life license or in process of pursuing (completion within 60 days of hire)
- Background in fitness and exercise, health promotion, wellness coaching, nutrition, or related health/wellness field
- Bilingual (Spanish and/or Creole)
- Bilingual - Spanish
- Health insurance knowledge
- Passion for health and wellness
Boston, MA
Customer Experience Consultant
Boston, MA
Farrell, Flatley and Reichel
Boston, MA
Customer Experience Consultant
- Working knowledge of front-end development; CSS, HTML, & JS very nice to have
- Perform business development (to grow Ericsson business and Consulting Services)
- Designing and delivering reports and commentary that support improvements in customer service over all other service providers
- Develop consulting practice capabilities
- Finalize measurement criteria that establish metrics to determine customer satisfaction levels for successful projects
- Perform up-selling and identify add-on sales opportunities
- 2+ years managing Adobe, Marketo or Salesforce Marketing Cloud for big business or providing consulting services around the platform
present
San Francisco, CA
Experience Center Technical Consultant
San Francisco, CA
Carter-Buckridge
present
San Francisco, CA
Experience Center Technical Consultant
present
- Provide technical recommendations, direction and guidance on Personal Systems solutions
- Develop and fosters relationships
- Provide proactive technical updates to the sales community that is supported
- Raise and manage technical escalations on questions and technical issues which cannot be solved within the EMEA Inside Technical Consultant team
- Generate targeted customer solutions
- Present the advantages of HP’s PPS products and solutions
- Deliver trainings to other departments about PPS products and solutions
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
West Virginia University
Bachelor’s Degree in Business
Skills
Skills
- Displays professional integrity
- Ability to provide crucial and timely feedback
- Excellent time management
- Demonstrates commitment and ownership to our customers and dealers
- Prioritizes
- Exhibits self-confidence
- Takes initiatives
- Accomplishes goals
- Communicates effectively
- Customer service focused
15 Consultant Experience resume templates
Read our complete resume writing guides
1
Customer Experience Consultant Resume Examples & Samples
- Customer Experience Management
- Bussines Inteligence
- Data Mining
- Analytics
- Availability to travel 75%
- Fluent English and Spanish
- Preferent Portugues
2
Provider Experience CoE Consultant Resume Examples & Samples
- Facilitating and participating in meetings to track progress on various efforts/initiatives and represent the PD CoE perspective and the voice of provider
- Contributing to strategic decisions impacting the provider experience
- Expertise with Excel, Access and other databases to manage data from disparate sources
- Experience presenting insights from data to senior-level leaders; ability to think critically about data and related insights
- Presentation skills; experience with Powerpoint
- Proven ability to work collaboratively across multiple professional disciplines
3
Consumer Experience Consultant Resume Examples & Samples
- Health and Life license or in process of pursuing (completion within 60 days of hire)
- Srategic thinker, self-starter, self motivated
- Bi-lingual; fluent in Spanish
- Wellness back with a Wellness degree
4
Remarketing Customer Experience Consultant Resume Examples & Samples
- Two to three years of relevant customer care experience required
- Two to three years Remarketing experience
- Previous leadership strongly desired experience preferred
- Proficient in Microsoft Office products Word, Excel, PowerPoint, and Outlook, Remarketing and Leasepak systems
- Familiar with Microsoft Access
- Customer service focused
- Aligns business needs with appropriate solutions
- Builds and sustains relationships
- Listens actively
- Prioritizes
- Exhibits self-confidence
- Takes initiatives
- Accomplishes goals
- Demonstrates commitment and ownership to our customers and dealers
- Displays professional integrity
- Makes sound decisions to promote consistency and customer experience
- Ability to provide crucial and timely feedback
- Team-oriented
5
Consumer Experience Consultant Resume Examples & Samples
- Bilingual (Spanish)
- Master's level degree in psychology, behavioral health, or another related discipline
- Public sector or on-site wellness consultant experience
- Previous experience in the health insurance industry
6
Senior Consultant Adobe Experience Manager Resume Examples & Samples
- Drive to get things done
- Ability to work within tight timeframes
- Ability to work well independently
- Full Driving License
7
Provider Experience Consultant Resume Examples & Samples
- Consulting with internal and external resources to understand the provider experience and drive improvement efforts
- Manage initiatives to improve the provider experience
- Analyzing data (often from disparate sources) to seek and present insights/information in meaningful ways
- Facilitating research efforts by interacting with internal and external research associates to obtain “voice of the provider” input into processes/experience; coordinating and facilitating presentation of such research
- Identifying opportunities to simplify touch points and experiences through process and data analysis
- Monitoring key performance indicators
- Expertise with Excel: compile data from different sources, manipulate data such as sorting and filtering and creating pivot tables
- Experience presenting insights from data to senior-level leaders
- Ability to think critically and strategically about data and related insights
- Presentation skills; experience with PowerPoint
- Ability to manage projects or initiatives from start to completion
- Proven ability to work collaboratively across multiple professional disciplines to achieve results
- Experience/familiarity with physician contracting, provider relations, or physician practices
- Customer experience background
- Access and other databases to manage data from disparate sources
- Deep understanding of Humana’s data sources
8
Consultant, Participant Experience Resume Examples & Samples
- Create and implement (primarily) web based solutions to meet strategic and organizational objectives
- Lead and co-lead a number of projects with varying deadlines, size and complexity. Represent and champion the participant experience as a project member of larger initiatives
- Liaise with multiple areas including eMarketing, Creative Services, Systems, Field and Operations to assess impacts of projects on existing processes and materials, identify gaps and opportunities; provide recommendations for enhancements
- Ensure end deliverables support the brand and overall corporate image
- Maintain an understanding of competitive landscape to ensure end deliverables are industry leading
- Support sales, retention and internal partners with questions and solutions related to the participant experience and assets
- University Degree or equivalent working experience in a product and/or marketing position
- Minimum 3–5 years of marketing and/or customer experience
- Experience and knowledge of group retirement services will be highly regarded
- Have a clear understanding of customer experience
- Enthusiastic team player; high energy – focuses on "doing" versus "managing" in a high pressure environment
- Creative flair and a track record of implementing innovative solutions
- Strong communications and interpersonal skills with the ability to build relationships and maintain professionalism
- Ability to negotiate, influence and persuade without having management authority
- Ability to make quick, solid decisions based on limited data
- Adaptability to change, comfort with changing priorities
- Understanding of the digital landscape (within and outside of financial services) considered an asset
9
Senior Consultant Customer Experience Resume Examples & Samples
- Consults on the execution of leading edge customer experience, patient care experience, member retention, loyalty, and win-back strategies and innovations. Provides guidance and subject matter expertise to executives, senior leaders, and business partners on how to implement customer experience improvements and innovations within departments and across the Enterprise. Acts as a dedicated consultant for a key area of the business (e.g., Clinical Operations), and oversees the dedicated consultant for additional areas of the business (e.g., HPSA, Revenue Cycle, Sales)
- Represents the Colorado region on enterprise-wide (all regions and PO) communities of practice focused on Member Services, Customer Experience, member retention to implement best practices that impact Member Services
- Acts as the liaison for rapid cycle innovation in the Digital Customer Solutions space. Serves as a KP Colorado voice for leading edge Customer Experience strategies and technology innovations. Partners closely with IT to ensure alignment and that back-end systems can support innovative digital customer solutions
- Influences key stakeholders to ensure alignment, efficient hand-offs and work flows, and solid, productive, sustainable relationships and collaboration to improve the customer experience region wide
- Educates and influences leaders throughout the region and enterprise utilizing existing education to inform and create understanding about the importance of customer focus, employee engagement, loyalty retention, digital customer experience, etc
- Minimum ten (10) years of combined experience with consulting and project management
- Minimum five (5) years of experience getting results through others; could be through managers and supervisors, or through program management involving multiple departments
- Experience with direct to consumer marketing, customer experience, product development and design, digital customer/user experience, or innovation
- Experience achieving key business outcomes through major strategic initiatives and programs
- Process Improvement certification and/or experience preferred
- Experience with product design or a start-up strongly preferred
- Master's degree in health care administration or business administration with operations, finance, technology or innovation preferred
- PMP or similar certification strongly preferred
- Strong public speaking skills preferred
10
Junior Customer Experience Consultant Resume Examples & Samples
- Participating in Customer Experience workshops and helping to create high-quality consulting deliverables, such as CX maturity assessments, strategic road maps, journey mapping and performance measurement assessments
- Developing a good knowledge of the dealership sales, rental, parts and service organization to understand how they interact with customers, and the process and systems used to measure customer satisfaction and loyalty
- Utilising statistical knowledge to perform Voice of Customer data analysis reporting and produce monthly dashboard and analysis to express Customer Experience and Satisfaction performance
- Identifying customer expectations and potential areas of improvement to enhance our customer experience
- Analysing customer loyalty data and using internal and external reports and data to measure progress, identify changes in customer loyalty and benchmark performance against other dealers and organisations
- Ensuring customer issues or complaints are being documented effectively and addressed through a robust recovery process
- Bachelors Degree in Marketing or related field
- Masters degree in Marketing or related field
- Fluency in other regional languages
- Minimum of 2 years’ experience using customer analytics to determine customer preferences, needs and behaviours to cluster into related segments
- Excellent communication, organization & time management skills
- Ability to problem solve
- Must be a motivated team player and able to work effectively in an autonomous environment with competing requirements
11
Provider Experience Consultant Resume Examples & Samples
- Provides subject matter expert/train-the-trainer training to support needs of project team and operational/production users
- Assists with the development of training materials
- Facilitates the development and delivery of job aids for production operational users
- Monitors initiative impact to Provider Experience Key Performance Indicators and identifies improvement opportunities
- Coordinates pre and post implementation claims audits
- Provides subject matter expertise support for project and Small Systems Change Requests delivery as well as production issues
- Leads or participates in targeted continuous improvement activities
- Requires a BA/BS degree in Business or related field
- 5+ years’ experience in a healthcare organization supporting operations, provider or claims including experience with delivery of business systems and/or process improvement
- 3+ years of experience with at least one aspect of the provider experience (provider call center, pricing, provider demographics); or any combination of education and experience, which would provide an equivalent background
12
Consultant, Employee Experience Resume Examples & Samples
- Support the design and development of a new employee value proposition (EVP), both internally and externally
- Identify key insights to create a differentiated EVP for priority segments
- Implement the EVP into all people processes and external partnerships, including the onboarding process
- Support the development and validation of the aspirational Employee Experience using design thinking and a human centred approach
- Evaluate and continuously improve the EVP and employee experience for our people
- Demonstrated experience working in a Blue Chip/Professional Services environment, specifically in Human Resources or Marketing teams
- Ability to manage projects and change and a proven ability to meet deadlines while remaining focussed under pressure
- Capability to add value and contribute with fresh ideas and workable solutions
- Analytic and problem solving skills
- Excellence in influencing internal and external stakeholders and developing trusted relationships
- Exceptional ability to manage multiple pieces of work simultaneously, in a fast paced dynamic environment
- Previous experience in Human Centred Design would be highly regarded
- Relevant tertiary qualification in human resources (or studying towards this) is highly desirable
13
Business Experience Consultant Resume Examples & Samples
- Lead and coach partners in developing Customer Value Model and roadmap
- Participate in Business Work stream Roadmap definition for large accounts/opportunities
- Conduct Business Value Assessment process and methodology and coach partners in building financial impact models
- RFI/RFP responses and supporting executive workshops
- Shares knowledge across all partner Technical Execs on presales activities
- Builds, refine, and maintains Business Value Proposition of 3DEXPERIENCE to be communicated to partners & large customers
- Operates as a focal point for RFXs with Partners
- Identify opportunities and develop systematic engagement plan and solution map for engaging in ERP installbases
14
Experience Management Consultant Resume Examples & Samples
- Allocating the right people, to the right role, at the right time
- Supporting project demand prioritisation and supply augmentation
- Identifying and providing insight in regards to workforce planning and skills, capability and trends
- Allocate staff in a dynamic ever-changing environment
- Monitor staff availability through the firm's resource management system (Retain)
- Deliver timely staffing solutions for our client projects
- Assist our people to get on the job experiences to enable their development and growth
- Escalate skill gaps for recruiting and upskill opportunities
- Assist leadership providing key information on their resource pools and becoming a trusted advisor in resourcing matters
- Stakeholder Management – Responsible for managing key relationships within the talent pool and leadership
- Pipeline & Demand management – Ensuring direct connectivity between pursuits teams and the experience manager
- Talent pool management & experience optimisation – Actively managing bench, available capacity by understanding capability and proactively identifying opportunities for all available resources
- Experience optimisation – Highlighting capability outside the home talent pool via cross-functional, cross-border or cross-region allocation to maximise productivity
- Experience management – Promoting identification and delivery of career experiences as part of every engagement
- Leakage management and data quality – Ensuring ubiquitous and effective use of key enablers and data quality that supports rapid decisions
- EYU & Development – Building individual capability and personal brand through a detailed development plan that deliver the learning, coaching and experiences needed to grow
- Continuous improvement – Supporting roll out of initiatives on behalf of the resourcing leader and identifying opportunities to improve team performance
- Experience in resource management and planning or business operations within professional services environments
- Refined relationship and stakeholder management skills
- Strong knowledge of business systems and refined data analysis skills
- Experience working closely with colleagues in a high-performing team
15
Senior Consultant Adobe Experience Manager Resume Examples & Samples
- Quickly learn the full suite of Adobe solutions, and expert in Adobe Experience Manager
- Leverage hands-on technical and product skills, as well as digital marketing business acumen, in designing the solution architecture, in partnership with one or more solution experts
- Manage customer expectations appropriately in partnership with the PMO
16
Management Consultant With Experience Resume Examples & Samples
- Build our business in the Spanish Banking industry through deep Payments skills around operating models, process reengineering, improving cost efficiency and development of new business initiatives
- Be the go-to person for expertise on industry matters and the delivery of key client projects across the Payments landscape, including retail and corporate segments
- 5-8 years of relevant, hands-on experience in the local Payments industry either in a consulting role or as part of a leading company in the Banking industry
- Experience working on digital strategy, channel organizational (re-)design and/or engine operational improvement projects in one or more sub sectors such as: cards, acquiring, transfers and direct debits,
- Knowledgeable on industry trends and key topics such as: e-commerce, merchant value added services, immediate payments, as well as on the main levers/drivers of innovation and new payments ecosystems
- Ability to estimate and sell work
- Project Management and delivery/execution experience
- Fluent in Spanish and English
- Excellent written and oral communication skills with ability to clearly communicate ideas and results on all organizational levels
17
Consultant Customer Experience Resume Examples & Samples
- Gain an understanding of GCE governance, strategy and value proposition (service offering)
- Interpret and translate Group Customer Experience (GCE) strategy into clear deliverables specific to the SBU
- Consult with GCE Business Partner on the contribution to customer experience ensuring alignment with current and new initiatives
- Prepare annual service objectives for the division taking cognisance of business strategy
- Ensure client feedback and to conduct a bi-annual review on the service objectives after receiving Customer Satisfaction Measure (CSM) results and to highlight deviations and ensure corrective measures are implemented
- Communicate and ensure understanding of the SBU's Customer strategy to all departments within the SBU
- Develop specific service initiatives tailored to the needs of the respective departments within the SBU
- Create business plans to execute strategy in terms of GCE guidelines and monitor and control respective action plans ensuring successful implementation
- Facilitate the implementation of required assessments as required by GCE guidelines i.e. Treating Customers Fairly (TCF) assessments completed by business, Global Retail and Commercial Banking (GRCB) reports completed by the SBU as per required Barclay’s governance
- Drive participation in Group wide rewards and recognition programmes e.g. Service Heroes nominations
- Facilitate ad hoc divisional requests for service related information or proposals
- Present Customer Satisfaction Measure (CSM) findings to management and facilitate workshops to address outcomes
- Become the single point of entry to GCE to enable initiation of cause analysis
- Discuss and tentatively agree on possible solutions that will address the cause with the relevant GCE business partner
- Monitor the effectiveness of the implementation by reviewing initial cause using exactly the same customer experience insights
- Provide input to the Project Team for survey requirements (type of questions to be developed, how often a customer needs to be surveyed)
- Assist with Management Information (MI) requirement output (i.e does business require a roll-up weekly, monthly, quarterly, MI will be system generated and needs to align with the TCF (Treating Customers Fairly) principles
- Identify projects or initiatives and contract delivery with the project team for Identify projects or initiatives and contract delivery with the project team for the SBU
- Conduct root cause analyses on recurring issues and obtain buy in from all business units ensuring that customer service measurement becomes part of all business units’ strategy
- Develop and conduct Customer Survey questionnaires for internal monthly
- Surveys
- Brief Consulta with the assistance of GCE business partner in terms of surveyquestion requirements to ensure understanding prior to them contacting customers
- Obtain survey results, present and provide feedback to the SBU Executive Committee and different departments within the SBU
- Facilitate workshops with line managers within the SBU to develop and implement actions to address any issues identified
- Escalate outstanding actions to the next level
- Obtain and evaluate customer survey questionnaires from specific departments in the SBU for bi-annual Consulta surveys
- Represent the SBU on the GCE forum
- Provide feedback to all stakeholders within the SBU with the outcomes of the GCE forum the Delivery and Service Council. Ensure all parties are informed and updated with trends identified in the SBU
- Build relationships by partnering with all relevant stakeholders within the SBU and GCE
- Ensure all parties are informed and updated with regards to service offering within the SBU
- Consult as the customer experience expert in all service related initiatives
- Develop a network of service champions within the regional structures that can be coached and mentored towards uplifting service on the ground level
18
Business Consultant, Customer Experience Resume Examples & Samples
- Omni-Channel
- Customer Insights (Voice of the Customer and Employee)
- Contact Center and Cloud-based Services
- In this position you will be responsible for delivering Consulting Engagements to BT’s external customers to include analysis, design and implementation of customer experience efforts. You will use your proven consulting skills, analytical expertise, business acumen to develop holistic business strategies and solutions
- You will use analytical and business experiences to formulate hypotheses and test conclusions that result in the best solutions for our client’s needs
19
Senior Consumer Experience Consultant Resume Examples & Samples
- Transforms complex quantitative and qualitative data and insights into visual displays to more effectively tell the story and advance understanding relative to consumer needs throughout the project lifecycle
- 5+ years of experience working in consumer experience, information design, consulting or marketing
- Exemplary oral and written communication skills. Strong presentation and facilitation skills, suitable for executive leadership level
- Excellent time management, organizational and prioritization skills and ability to balance multiple priorities
- High energy, self - managed, self - starter; thrives in a constantly changing, ambiguous environment
- Experience working in healthcare or wellness industry
- Operational excellence training
- Experience working with Adobe Illustrator and Indesign
20
Customer Experience Consultant Resume Examples & Samples
- Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point
- Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes
- Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions
- Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome
21
Advice Experience Consultant Resume Examples & Samples
- Knowledge of the AMP advice practices, their processes and solutions –
- Excellent problem solving and communication skills to engage Founding practice staff –
- Experience in coaching and developing planners and their businesses –
- Working knowledge of core advice technology platforms such as COIN and XPlan –
- Strong understanding of customer needs and advice solutions
22
Customer Experience Consultant Intern Resume Examples & Samples
- Document customer journeys
- Research external best practices
- Design of future state customer experiences
- Enrolled in college or college graduate within the last twenty-four months
- 0 GPA or above preferred
23
Experience Center Technical Consultant Resume Examples & Samples
- Setup, maintain, update customer demos to show case HP’s solutions
- During customer visits to Customer Experince Center run demos and presentations
- Provide technical recommendations, direction and guidance on Personal Systems solutions
- Engage in sales opportunities requiring an in-depth or technical understanding of PPS client hardware, software and solutions
- Propose the best, most competitive configurations and solutions for our customers
- Answering and tracking technical questions from the countries
- Deliver trainings to other departments about PPS products and solutions
- Help Sales teams to achieve and exceed HP revenue and profit goals
- Raise and manage technical escalations on questions and technical issues which cannot be solved within the EMEA Inside Technical Consultant team
- Provide proactive technical updates to the sales community that is supported
- Resolve Customer technical issues remotely (Presales issues only)
- Maintain positive total customer experience (TCE)
- Maintain and manage a competitive and appropriate level of technical and professional competence
- Native English speaker or excellent written and verbal communication skills in English and in a second EMEA Language
- Bachelor's (undergraduate) degree or equivalent experience preferably in technical field (degrees in Computer, Telecoms, Electronics, or similar engineering majors are preferred.)
24
Customer Experience Consultant Resume Examples & Samples
- Bachelor’s degree in related field with 7+ years relevant experience
- Analytic and/or market research experience preferred
- Customer Service and Financial services industry experience a plus but not required
- Passionate customer experience advocate with an innate desire to build great experiences and drive an “outside-in” perspective
- Ability to work across the enterprise (home office and field) to educate and inspire collective action at all levels
- Ability to negotiate, influence, and build credibility and strong partnerships in matrixed organization across business functions and levels
- Excellent communicator, including written, verbal, and presentation skills. Ability to deliver informative, well-organized documentation and presentations and ability to effectively communicate in difficult and sensitive situations
- Strong business acumen and process improvement skills; dedication to continuous learning and improvement
- Proven project management capabilities and ability to manage multiple projects that vary in scope and complexity simultaneously
- Skilled in operating at both strategic and tactical levels
- Very strong PowerPoint skills
25
Customer Experience Consultant Resume Examples & Samples
- Facilitate customer journey mapping and design thinking workshops to capture the current and envision the future end to end customer experience
- Analyze customer touch-points, voice of the customer, and employee inputs – looking at processes, systems, technology, people and data; assessing what needs to change, identifying key drivers and designing the improved experience
- Identify key customer themes, feedback, and sentiment by analyzing survey responses, chats, and calls
- Finalize measurement criteria that establish metrics to determine customer satisfaction levels for successful projects
- Work with the business subject matter experts and stakeholders to improve the CX - focusing on the drivers of customer dissatisfaction at key parts of the customer journey
- Stay abreast of customer experience tools, market research trends, and changing methodologies and apply to projects and share with internal teams
- Drive systematic approaches to review project timelines, issues and risk reports with project teams to ensure understanding and attainment of expected project deliverables are realized
- 5-7 years in customer experience and voice of the customer initiatives; management consulting experience is a plus
- At least 2 years experience in Telecom
- Certified Customer Experience Professional (CCXP)
- Excellent quantitative, problem solving, and analytical skills
- Advanced skills in Microsoft applications, Excel, Access, Word and PowerPoint
- Fluency in human-centered product discovery method, e.g., design thinking and service design
- Familiarity with industry CX technology solutions and text analytics software, e.g., Verint and Clarabridge
- Customer-centric focus and ability to create empathy for the customer across the organization - helping to shift mindsets to an 'outside-in' perspective, with the goal to create an experience that creates enduring relationships
- Track record of defining strategy, creating advocacy/alignment and being accountable for outcomes
- Believes in testing ideas, iterating and learning (from successes and failures)
- Strong team leadership skills and proven successes; getting the best out of the team and key partners; ability to influence others
26
Customer Experience Management Principal Consultant Resume Examples & Samples
- Excellent working knowledge of ICT, network, and business processes in the areas of Customer Experience Management / Service Management
- Working knowledge of using and supporting ITIL and eTOM standards
- Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs
- The ability to create robust value propositions and business cases for systems and process transformation
- Sell and deliver transformation and operational improvement projects to telecoms clients
- Shape and lead holistic programs that translate operational shortfalls into transformation programs
- Undertake capability and assessments across people, processes, and systems
- Define target operating models and roadmaps
- Support redesign of working level agreements and processes
- Setup governance frameworks
- Evolve Network Operations to Service Centric Operations by defining the required organisations, structures and ways of working
- Persuading & influencing
- Deep telecommunications industry knowledge esp. around Customer Experience Management and Service Operations
- Excellent working knowledge of ICT, network, and business processes in the areas of Customer Experience Management and Service Operations and OSS/BSS
- Understanding of processes and architecture related to fulfilment, assurance and billing
- Managing cross functional teams
- Experience and ability to interact with senior (C-Level) stakeholders
27
Business Consultant With IT Transformation Expertise & Experience Resume Examples & Samples
- 3 years of work experience in the field of devops (preparation of environments, deployments, execution of tests, automation)
- Training and certifications in ITSM solutions highly desirable
- Fluent in English and ideally another European language especially Germanor French
28
Customer Experience Consultant Resume Examples & Samples
- Demonstrating knowledge of marketing campaign planning and execution best practices related to email, interactive and cross-channel marketing initiatives
- Managing timelines, expectations and deliverables to ensure client programs are completed on-time and within budget
- Delivering solutions across project types including new marketing platform implementations, migrations and assessments, and optimizations of existing implementations
- 2+ years managing Adobe, Marketo or Salesforce Marketing Cloud for big business or providing consulting services around the platform
- Proficient with Salesforce.com and expert skillset working on integration with SFDC
- Working knowledge of basic marketing principles and high level strategy, including digital marketing eco-systems
- Working knowledge of front-end development; CSS, HTML, & JS very nice to have
- An eye for design or prior experience in a marketing function
- Demonstrated certifications in Adobe, Marketo, Salesforce or Salesforce Marketing Cloud is a huge plus
- Experience with and passion for mentorship
- Excellent client-facing written and oral communications skills
29
Utilities Customer Solutions & Experience Consultant Resume Examples & Samples
- Minimum of 3 years of experience implementing process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients
- Experience in: Customer Service project delivery / Customer Transformation project delivery
- Minimum of 2 years of experience in Sales and/or Service Transformation programs
- Minimum of 2 years of experience from the utilities industry – preference for experience in Canada
- Understanding of utility industry trends, specifically related to customer operations
- Functional and/or Technical Experience with utility customer operations with focus on business process improvementand/or supporting technical solutions (e.g. in the contact center, back office and strategic departments of a retail utility)
- Demonstrated experience and ability to develop road maps, strategies and lead defined projects to design, "build", and implementation
- Deep expertise in problem solving and structuring, (logical and analytic capabilities)
- Significant experience with resolving issues associated with improving operating and strategic performance
30
Director, Consultant Experience Resume Examples & Samples
- Manage the enrollment process and onboarding experience for new Consultants
- Develop and continually innovate the Consultant Replenishment Program, which encourages predictable volume for Consultants and is a strategically vital element of Consultant and Company success
- Responsible for overseeing the entire process around the Voices of the Field initiative including annual committee selection, monthly committee meetings, and sharing actionable insights coming from committees
- Build out and implement a success road map for Consultants at every point of the Consultant lifecycle
- Continually foster relationships with key field leaders enabling you to more effectively gather credible feedback and apply appropriately
- Identify trends from Consultants interactions, surveys, third-party publications and social media for insight into how to better serve R+F Consultants
- Provide reports on statistics and trends
- Work cross departmentally to enhance field facing reporting for Consultants
- Facilitate global compensation plan changes and work cross departmentally on updates needed for the Field
- The position requires flexibility, creativity, an entrepreneurial mindset and well developed strategic thinking skills
- Must have a historyt of developing programs that provide motivation, confidence and skills that empower people to acheive goals
- Experience managing advisory committees
- Achieving results through influencing people who don’t report directly to you, but understand the joint benefit and synergies from working together
- Develop the key performance indicators to appropriately measure the impact Voices of the Field is having on overall performance
- On a monthly basis you will identify, capture and report on key metrics
- Oversee the annual evaluation and selection process to determine which Field leaders will be selected for Voices of the Field committee participation
- Possess strong interpersonal and written and verbal communication skills
- Must be able to analyze data and represent it in a format that is easily consumed
- Result driven and have excellent problem solving skills
- Ability to work effectively with little supervision. Is a highly-motivated self-starter
- At least six years of business development experience
- Direct sales experice preferred
31
Customer Experience Consultant Resume Examples & Samples
- 2 years of experience in customer experience and/or user experience design
- Experience with design methodology
- Knowledgeable about voice of customer programs and tools
- Graduate degree in marketing, design or human factors
- Health care experience.IL - Chicago, TX - Richardson, TX - Austin
32
Senior Consultant Position With Experience Resume Examples & Samples
- 8+ years of experience in Capital Markets Business Analysis
- 5+ years of experience with any of the following - Equities, Fixed Income and their Derivative products, OTC Derivatives
- 5+ years of Enterprise, Market, or Credit Risk experience within a financial services organization
- Good knowledge on accounting, capital (economic/regulatory) concepts
- Strong knowledge and understanding of data structures, XML and Relational databases. Ability to write basic SQL queries and MS Excel required to analyze large volumes of data
- VaR calculation methods and Understanding of FRTB regulation
- Experience or knowledge of other market risk regulations such as Basel regulations, Volcker
- Knowledge of greeks, market data is good to have
- Superior troubleshooting, problem solving, communication (spoken and written), and management skills
- Excellent verbal, written and inter-personal communication skills
- Ability to develop client relationships and comfortably interact with senior level clients
- Partner with the clients to define requirements and recommend solution options to support business strategies
- Acts as a business subject matter expert
- Deliver outstanding client results, direct client personnel, prepare work plans, facilitate client teams to implement recommendations
- Lead research, design and writing of articles/whitepapers towards collateral development
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Senior Customer Experience Consultant Resume Examples & Samples
- Builds appropriate project teams by understanding business needs, identifying segments and functions impacted and bringing the right teams and individuals to the table and setting common goals to create alignment
- Partners with Project Manager to create and manage project plans for the assigned CX initiative; manages resource needs and project budget
- Manages risk by establishing project management processes (regular status reports, etc.) to address execution challenges
- Understands the project’s critical path activities and major milestones and proactively manages the team to ensure the project stays on track and meets its objectives
- Acts as a liaison to business segments / functions as well as to other CX initiative leaders to ensure appropriate collaboration occurs in areas where multiple projects or business activities overlap
- Provides regular updates to leadership on accomplishments of key milestones, as well as any risks or concerns
- 1+ years of business knowledge in the healthcare industry
- Business knowledge of Florida Blue
- Customer Experience expertise
- Hands-on experience is with proven track record of delivering business projects with technology components
- Strong communication skills and the ability to communicate appropriately at all levels of the organization
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Associate Manager of Consultant Experience Resume Examples & Samples
- Assist with the execution and improvements in the enrollment process and onboarding experience for new Consultants
- Assist in the development and execution of a full-fledge Consultant Replenishment Program, which encourages predictable volume for Consultants and is a strategically vital element of Consultant and Company success
- Execute the vision of the Consultant replenishment program to all Rodan + Fields Independent Consultants
- Build relationships with the many reporting teams to support the Consultant Experience initiatives data needs
- Perform weekly email and phone campaigns to understand and help give direction on what new Independent Consultants need through their initial enrollment and onboarding process
- Help Identify trends from Consultants interactions, surveys, third-party publications and social media for insight into how to better serve R+F Consultants
- Excellent attention to detail and organizational skills and ability to create and maintain detailed documentation
- Possess strong written and verbal communication skills
- Excellent knowledge of Microsoft Office
- Flexible in working hours: willingness to travel and work during weekends (generally one weekend per quarter to attend Consultant events)
- Ability to anticipate needs, innovate, multi-task and excel in a fast paced environment
- 1 – 2 years in a related field including program management, marketing campaign or marketing program management (direct sales experience a plus, but not required)
- 3 - 5 years post undergrad work experience
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BT A&D Business Experience Consultant Resume Examples & Samples
- Participate to Business Work stream Roadmap definition for accounts
- Respect Business Value Assessment sequence in line with methodology with a focus on financial assessment
- Contribute to answer Request for information/Request for Proposal when appropriate and Executive presentations
- Must present BVA results to Customer C-LEVEL sponsors
- Capitalize on Customer Experience and project deliverables to ensure reusability
- Industry only: Build / Capitalize and train (Sales) Business Consultants on Industry Value Model
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IBM COC Interactive Experience Senior Consultant Resume Examples & Samples
- Customer experience strategy and design
- Customer engagement lifecycle process design
- Cloud-based and On-premises marketing platform solutions
- ECommerce strategy and/or platforms
- Designing, developing, and deploying customer engagement platforms
- Tracking
- Sales & Proposal Management: Help senior Leaders ,establish project vision and objectives with the client. Help lead the proposal team through the development of project scope and approach to solution the client's issue. Understand and abides by quality assurance guidelines. Draft and review responses to Requests for Information (RFI), responses to Requests for Proposal (RFP), IBM contracts, and IBM Statements of Work
- Project Delivery Tasks: Perform quality review of major project deliverables. Help with work sessions and deliverable presentations with client C-level members. Identify and help secure new and follow on work
- Knowledge Management: Ensure the use and collection of intellectual capital on the engagement
- People Management: As and when Help to mentor junior consultants, engagement managers and other delivery consultants on the proposal and/or delivery teams
- Relationship Management: Sell consulting engagements to C-level clients. Leverage strong executive presence and demonstrate the ability to establish credibility in the first client meeting
- Competency: Be recognized as an expert in their competency and/or specific offerings. Capable of developing and crafting trends and client implications within the marketing and customer engagement
- Experience in contributing to thought leadership in digital marketing, branding and strategic consulting, facilitation techniques and leading practices
- Experience in delivering complex platform transformation projects installing components or multiple components of a customer engagement platform
- Experience in leading distributed teams across business and technology functions to design, delivery, and deploy new business processes and complex technologies
- Experience in demonstrating the successful ability to integrate into a complex matrix based organization
- Strong knowledge of strategy and innovation techniques that engage clients and establish and deliver leading edge digital experiences
- Ability to derive and apply appropriate engagement offerings into your client segment
- Demonstrable ability to generate business and to deliver successfully, as well as having built up relationships with senior decision makers in your clients
- Based in the UK, but willing to work across UK and Ireland with some international travel
- Fluent in English - spoken and written
- Please Note All Candidates will need to be able to provide evidence of a proven track record / portfolio of work carried out previously demonstrating skills in this area
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Customer Transformation & Experience Consultant Resume Examples & Samples
- Experience in Customer Service project delivery- designing and implementing business changes that drive industry-specific, function and digital operating model transformation
- Minimum of 2-3 years’ experience in Sales and/or Service Transformation programs
- Functional and/or Technical Experience with CRM / Customer Care with focus on business process improvement and/or supporting technical solutions (e.g. in the contact center, strategic departments, back office operations)
- Demonstrated experience and ability to develop road maps andstrategies
- Experience in problem solving and structuring (logical and analytic capabilities)
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Consultant Experience Resume Examples & Samples
- Building high quality payment processing solutions
- Hands on system architect that can mentor other engineers to develop their programming skills
- Responsible for code reviews, HA architecture, and overall resiliency of the system
- Owning the full stack (Web, Mid-Tier and DB Layer)
- Implementing sound performance engineering, system capacity and dev ops practices
- Managing security best practices in product code, design, infrastructure and architecture
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Samsung Experience Consultant Resume Examples & Samples
- Conduct consumer facing activities - demonstrate key features, assist customers with setup of devices and trouble shoot issues
- Conduct product training and knowledge transfer for sales reps to facilitate customer engagement and sales
- Manage performance against established sales goals
- Build brand presence through interaction with retailer through merchandising, display maintenance and some POP and plan-o-gram compliance
- Maintain knowledge of all client products in order to be a subject matter expert onsite
- Make a significant impact on sales and improve the customers' buying experience
- Demonstrate effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgment
- Complete call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines
- Sales and training performance metrics
- Educate and share product feature and benefit information with customers
- Exhibit an energetic and enthusiastic attitude and friendly and positive interpersonal communication skills
- Understand the needs of different types of customers they will encounter
- Ability to setup customers' device based on their individual usage needs and interests
- Must be tech-savvy and enjoy working with interactive technology gadgets
- 1 - 2 years of wireless and or/ pc retail sales and/or training experience is a plus
- Independent and motivated team player
- Regular physical activity may be required, e.g., setting up promotional material
- Ability to work a flexible part-time retail schedule, typically Wednesday through Sunday schedule, hours may vary
- Must have ability to commute to assigned store and arrive on time for assigned shift(s)
- Ability to stand comfortably for up to 8 hours a day
- Daily access to a PC computer with internet/email access
- Strong working knowledge Windows and Microsoft Office
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Samsung Experience Consultant Resume Examples & Samples
- Possess and demonstrate competencies of
- Sales and training performance metrics with potential sales incentive
- Educate and share product feature and benefit information with consumers
- Understand the needs of different types of consumers
- Must be tech-savvy and enjoy working with interactive technology gadgets, understanding relationships of products within ecosystems
- Previous experience in a sales environment
- Experience working with any of the larger wireless carriers is a plus
- Ability to work a flexible retail schedule including holidays
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Analytics Experience, Consultant Resume Examples & Samples
- Experience in structured problem solving assignments
- Experience working with PowerBI or Tableau and Excel
- In depth experience with Excel and creating reports/dashboards using Excel Pivot tables
- Building data visualizations using a business intelligence tool such Tableau, QlikView, PowerBI, Cognos, SAS
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Samsung Experience Consultant Resume Examples & Samples
- Exhibit an energetic and enthusiastic attitude and friendly, positive interpersonal communication skills
- Deliverables specific to resets, demo product displays and functionality, and cleanliness of space
- Naturally inquisitive and stays current with latest technology a plus
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Samsung Experience Consultant Resume Examples & Samples
- Must be tech-savvy and enjoy working with interactive technology gadgets, understanding relationships of products within an ecosystem
- 1 - 2 years of wireless and or/ PC retail sales and/or training experience is a plus
- Naturally inquisitive and stays current with the latest technology a plus
- Ability to work a very flexible retail schedule, hours may vary
- Must have the ability to commute to assigned store and arrive on time for assigned shift(s)
