Client Service Associate Resume Samples

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E Trantow

Emily

Trantow

22368 McKenzie Greens

Dallas

+1 (555) 550 0793

22368 McKenzie Greens

Dallas

Phone

p +1 (555) 550 0793

Experience Experience

New York, NY

Client Service Associate

New York, NY

Hammes LLC

New York, NY

Client Service Associate

May be asked to perform production implementations and solve production issues by working with development teams
Establish and maintain a positive and professional relationship with clients. Assist in setting & managing client expectations for completion of work
Volunteers willingly to assist others, or assist as requested, based upon workload
Expand knowledge of cash management service products to provide a support to GTBD sales team and Relationship Manager in order to offer new services to clients
Support all marketing and business development activities and assist in the development of investment plans and written proposals for prospects and clients
Makes recommendations for changes to procedures, and performs varied work, requiring some originality or ingenuity
Perform daily processing functions to support established workflows within service level agreements

Detroit, MI

Registered Client Service Associate

Detroit, MI

Schulist-Jaskolski

Detroit, MI

Registered Client Service Associate

Capacity to establish and manage a process under deadlines
Perform other duties, as assigned by Management
Take client's orders and provide market quotes within the guidelines of compliance and branch management
Provide marketing support to enhance business development
Works under little to no direct supervision while performing job duties
Provide administrative support to assigned Registered Representative(s) including, calendar management, travel arrangements, client and prospect presentations
Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment

present

San Francisco, CA

Senior Client Service Associate

San Francisco, CA

Gutmann-Mosciski

present

San Francisco, CA

Senior Client Service Associate

present

Participate in the development of department policies and/or procedures and assist with client specific projects as assigned
Maintenance and development of website working with Global Web team
Responsible for workflow, production and enhancements to, client review presentations and ad-hoc material requests, working with other members of the
Learn the business and products in order to assist Financial Advisors
Provide account information to clients and Financial Advisors
Managing stakeholders and taking on higher responsibilities as requested by the Client Service Manager
Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor

Education Education

Bachelor’s Degree in Complexity

California State University, Northridge

Bachelor’s Degree in Complexity

Skills Skills

Strong interpersonal skills and the ability to deliver highly personalized service to a small group of high profile clients
Quick learner with strong attention to details and ability to think outside the box
Quantitative skills utilizing Excel & other MS applications. Ability to apply math and quantitative knowledge to resolve problems. Strong attention to detail
Ability to organize client deliverables & to deal with interruptions while meeting expected deadlines. Solid decision making ability
Grasps concepts quickly and demonstrates knowledge of basic technical skills, as well as related knowledge of necessary systems and procedures
Detail oriented and highly organized Ability to work in a fast-paced, dynamic environment
Ability to synthesize all forms of research into clear, thoughtful, actionable deliverables
Highly organized with strong analytical skills and attention to detail
Knowledge of financial markets and the financial planning industry (highly desirable)
Strong attention to detail and ability to work under pressure

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15 Client Service Associate resume templates

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Client Service Associate Resume Examples & Samples

Establish new client accounts utilizing industry registration requirements
Review, update, maintain and service accounts by enforcing the documentation of client accounts to meet industry policies and regulations, and protect the firm, FA's and clients
Monitor and resolve issues related to regulations on client accounts to identify potential problems or status of high risk accounts and situations
Answer operational and compliance questions related to account registrations
Monitor reports related to account opening and maintenance issues and maintain accurate record that comply with meeting exchange and firm requirements; notifying FA's on actions concerning client accounts
Prepare industry-required mailings to clients
Serve as a liaison between branches and other home-office personnel in a call center environment
Provide support and direction regarding required operational processes, policies and timeframes
Evaluate client documentation received from branch/FA and/or client for processing and approval utilizing the document imaging and workflow systems
Educate FA's and home-office personnel on the use and maintenance of systems required for opening, maintaining, and documenting client accounts
Knowledge of MS Office sufficient to create letters, documents and send emails
Interpersonal and communication skills sufficient to interact with associates at all levels of the organizational as well as FA's, both orally and in writing
Use independent judgment on a variety of issues
Learn and interpret department policies, procedures and requirements
Use good judgment in responding to client issues
Participate in on the job training and other learning activities to develop knowledge and understanding of FINRA, state and other regulatory agency rules and regulations regarding client accounts

Client Service Associate Resume Examples & Samples

Activeclient interaction (high net worth individuals and trusts) via phone ande-mail
Resolveand respond to routine client inquiries related to the account relationship
Responsiblefor processing client deposits & withdrawals
Coordinatethe completion of all marketing material and presentation books, ensuring thatmaterials are accurate and deadlines are met
Preparepre-client meeting agendas, confirmation letters, post meeting follow upletters and any other miscellaneous correspondence
Contributevalue-added ideas to the business platform, as well as working on specialprojects as needed
Directsupport to Managing Director; including phone coverage, travel arrangements,calendar maintenance, monthly expenses, etc.; general support to the CapitalAdvisory team
Bachelor’sdegree
Experienceor general interest in the financial services industry
Strongproficiency with MS Office applications
Highlydetail-oriented self-starter with the ability to maintain a high standard ofaccuracy while working in a fast-paced environment under minimal supervision
Abilityto manage multiple tasks simultaneously and meet frequent, inflexibledeadlines. Strong organizational and time management skills
Excellentverbal and written communication and interpersonal skills
Self-confidenceand a proven ability to work well with highly capable and successfulindividuals

Financial Client Service Associate Resume Examples & Samples

High School diploma or equivalent; 2 years college or business school certificate preferred
1-2 years clerical-related industry experience; investment industry experience preferred
Series 7 and 63 preferred
General understanding of the investment brokerage industry, securities regulations, and investment products. Understanding of operations system (i.e. forms and their purpose)

Private Bank Fiduciary Client Service Associate Resume Examples & Samples

Manage daily client transactions and inquiries accurately, within established deadlines and in accordance with firm and business policies and procedures, as well as applicable FINRA and other federal and state regulations
Assist clients with cash management, including the raising of cash for principal payments, capital call notices and bill payments
Coordinate and follow through on client requests for transactions, including wire transfers, standing payments and check orders
Research, follow-up and resolve client inquiries and issues through effective interaction with clients, advisors, product partners, operations teams and other staff in a timely and professional manner
Partner closely with a team of Trust Officers and Trust Administrators to ensure that clients’ service needs are met
Experience with a wide range of investment products preferred
Exceptional problem-solving skills

Asset Management Private Bank Latin Client Service Associate Resume Examples & Samples

Leverage internal teams to produce customized daily report aggregating complete performance and activity data for client relationship across many complex structures and a wide variety of products
Fulfill ad hoc client requests for information relating to transactions, performance, etc
Partner with senior banker to collect and maintain comprehensive KYC (Know Your Client) information and documentation, in accordance with JPM policies and regulatory requirements
Maintain record of client calls, meetings and other noteworthy activities in CRM, (Client Relationship Management) system
Coordinate efficient account opening and closing activities; assure collection of required information and documentation
Research, follow-up and resolve client inquiries and issues through effective interaction with clients, advisors, operating teams and other partners as needed
Assure adherence to corporate and regulatory control standards. Monitor daily transactions, flag and escalate issues, and follow-up to timely resolution
5 years experience in the Financial Services and/or Private Banking industry
Effective communicator (both orally and in writing) who can positively engage and influence clients as well as internal stakeholders at all levels
Proactive, strategic thinker demonstrating good judgment and strong problem-solving skills
High proficiency with Excel and PowerPoint
Strong ability to work effectively as a member of a team
Series 7 & 63 licensure required

Senior Client Service Associate Private Banking Series & Delaware Resume Examples & Samples

Coordinate and follow through on client requests for products and services (i.e., open/close accounts, check orders, credit draw downs/pay downs, credit card requests, etc.)
Provide leadership to the team as needed or in the absence of the Service Manager
Provide subject matter expertise and assistance in training events
Participate in projects, UAT efforts and super-user groups
Attendance at market meetings, including in-person participation and presentation as appropriate
Monitor and lead control metrics and initiatives
Ability to make independent decisions about complex issues and solutions
Operate as an early adopter of change and act as a change leader among peers

Senior Client Service Associate Private Banking Series & Houston Resume Examples & Samples

Manage daily client transactions and inquiries accurately, within established deadlines and in accordance with firm and business policies and procedures, as well as applicable FINRA and other federal regulations
Act as an advisor to clients on banking related needs. Use deep knowledge of the relationship and available sales tools / reports to independently identify and execute cross-sell and up-sell opportunities
Coach and mentor new hires or less experienced employees
Attend relevant meetings and training sessions and ensure content is disseminated to the team
Lead client or Integrated Team communication efforts as needed for projects, change initiatives or other events
Ability to work effectively as a member of a team and provide leadership when needed
Excellent communication skills, both written and oral

Registered Client Service Associate Resume Examples & Samples

Reactive and proactive Client Support
Act as 1st tier resource for inbound general client calls
Act as primary point of contact on account service questions and inquiries using a variety of tools and escalate appropriately
Professionally represent Russell by promptly and accurately meeting the service needs of clients, vendors, and Russell associates
Research distributor questions or inquiries using a variety of systems and resources, both internal and external
Accurately communicate and enforce all established policies and procedures designed to provide consistent, quality service to clients and limit financial risk to Russell
Escalate operational, client service and technical issues as necessary
Demonstrating proficient Technical and Analytical Skills
Support internal sales team by creating proposals and performance reports and by fulfilling reactive client requests
Support the rollout, upgrades, and provide in depth knowledge of; Russell Portfolio Builder, Russell Proposal Generator, RussellLINK, web casts and other products as appropriate
Ensure all client requests; issues, resolutions, and other relevant information are documented in the CRM system to ensure open communication and effective reporting
Document and update processes and procedures necessary to meet client needs
Provide fulfillment services for clients
Effectively Contribute to Teamwork Environment
Escalate clients' calls to the appropriate regional service or sales team member when a sales opportunity is present or the inquiry requires more in depth expertise
Seek ways to improve and enhance products/processes
Assist with sales team initiatives from a subject matter expert standpoint
Back-up associates during absences and heavy workload periods
Support the sales team in the achievement of department objectives
Responsible for sharing insight from financial professionals and demands in the investment marketplace to help bring new products or concept to market, as well as timely communication
Complete a minimum of one full and comprehensive course on the topic of “sales”
Demonstrate a passion and skill in the art of selling
Maintain a Sales Associate and or Regional director as a mentor for a meaningful period
FINRA Series 7 and 63 & 65 (or 66) licenses
One or more years of client service and financial industry experience, including experience in an operations-based financial environment. Mutual fund experience is preferred
Superior telephone answering skills, including a high comfort level with working with customers to resolve issues over the telephone
Demonstrated outstanding client service and interpersonal skills
Excellent listening, written, and verbal communication skills; ability to follow written procedures
Capacity to establish and manage a process under deadlines
Time management and organizational skills; ability to manage multiple responsibilities and changing priorities
Demonstrated proficient analytical and technical skills- working with various software products
Demonstrated project management/participation skills

Senior Client Service Associate Resume Examples & Samples

Provide account information to clients and Financial Advisors
5 or more years of industry experience preferred
Superior interpersonal, organizational and client service skills

Private Wealth Management Client Service Associate Resume Examples & Samples

Working with clients to ensure proper accounting opening procedures and documentation
Proactively resolving clients’ issues and concerns
Participating in ongoing platform reviews and design initiatives
Train and recruit future sales support
Comply with all industry rules and regulation and firm policies

Client Service Associate Resume Examples & Samples

Learning the business and products in order to assist Private Wealth Advisors
Taking and placing customer orders in brokerage and advisory accounts
Participating in ongoing learning and development to enhance support of Private Wealth Advisors' business

Senior Client Service Associate Resume Examples & Samples

Education: Bachelor’s degree or equivalent experience
3+ years of business related experience preferred
Basic computer skills: Microsoft Excel, Outlook, Word and PowerPoint

Senior Client Service Associate Resume Examples & Samples

5 years of business or banking related experience
Excellent written and oral communication skills to interact with both internal partners and external clients at all
Superior analytical/creative thinking skills

Client Service Associate Resume Examples & Samples

Assist Financial Advisor in reviewing client accounts
Answer phones, take messages, and respond to client requests, when appropriate
Take client's orders and provide market quotes within the guidelines of compliance and branch management
Communicate regularly with clients on items such as monthly statements; provide full customer service
Full knowledge of the Firm's operations systems
Interact with operations staff to address issues and problems
Type correspondence for Financial Advisor, following Firm guidelines
Investigate and resolve operational problems
Alert Management to policy violations, if applicable
Assist in the training of less experienced staff, at Management request
Obtains investment and product information for Financial Advisor

Registered Client Service Associate Resume Examples & Samples

Market products and services to clients and educate them on client services and there capabilities
Input orders and data within appropriate system and planning tools and complete appropriate documentation
Assist with the preparation and delivery of reports and other materials for client meetings
Ensure appropriate documentation is collated for new accounts and service requests

Registered Client Service Associate Resume Examples & Samples

Provide service to UBS clients by responding to clients requests and addressing inquiries to different areas as appropriate
Provide administrative support to designated financial advisor(s)
Process and follow up operational duties linked to new accounts, risk management, funds cashiering, marketing support and order entry, among other
Work closely with the branch operations team and bank service desks on resolving client inquiries
Market research
Interface with branch management team as required
Provide marketing support to enhance business development
Bachelors Degree preferred
Detail & Service oriented
3-5 years Securities related experience
Full service brokerage experience preferred
To serve clients and provide operational and administrative support to Financial Advisors
Team player with good interpersonal skills
Ability to leverage resources and delegate effectively
Series 7 and 66 or 63 and 65

Client Service Associate Resume Examples & Samples

Bachelors Degree preferred
Detail & Service oriented
3-5 years Securities related experience
Full service brokerage experience preferred
To serve clients and provide operational and administrative support to Financial Advisors
Must be fluent in English and Chinese

Client Service Associate Resume Examples & Samples

Coordinate responses to client requests by partnering with financial operations, research, risk, portfolio construction and legal/compliance
Assist onboarding process for new clients and work with relevant teams to establish appropriate client contacts and deliverables
Schedule, coordinate and act as key contact for onsite due diligence meetings
Participate in current and prospective client meetings, documenting discussion and leading follow-up on action items
Serve as the source of reliable information and client insight for other members of the client service team as they prepare client meeting materials
Assure that all commentary and client reporting is delivered on a timely basis
Build strong relationships with the clients
3-5 total years of financial services experience, preferably with a focus on investment management, consulting organization, pension fund, endowment or foundation
Knowledge of & interest in alternative investing strategies
Excellent advocacy, negotiation and persuasive skills
Ability to work a flexible schedule to effectively coordinate across multiple time zones
Ability to perform multiple tasks in a fast-paced, team environment, under pressure
Strong understanding of Microsoft Excel and other office products required
Excellent organizational and project management skills
CAIA, CIMA, or Series 7 are helpful
BA or BS; strong academic record

Client Service Associate Resume Examples & Samples

Technical knowledge of investment industry to include contract provisions and renewal processing
Strong PC proficiency on various products including MS Office Suite, specifically MS Excel and MS Outlook
High school diploma required
Bachelor''s Degree preferred
Two or more years of related work experience in financial services and client service

Client Service Associate Resume Examples & Samples

Maintain financial records for trust and foundation client accounts; process distributions
Prepare and coordinate all client schedules for tax preparation
Oversee all class actions related to client accounts, including data gathering and correspondence
Assist with maintenance and analysis of company financial data
Utilize Excel to analyze and report on company financial and client data
Coordinate tax return intake and process; Assist with tax season tracking and preparation of supporting schedules; Process tax data and paperwork and work with preparers to streamline the process
Process client transcripts through IRS
Prepare financial schedules for Prospect meetings
Provide exceptional client service to external and internal clients
Adhere to ethics and employee code of conduct
Review activities within the job scope for sufficient controls to prevent errors and misstatements of financial results and to monitor for evidence of fraud
Maintain client paper files and electronic data files in a timely manner
Responsible for day-to-day administrative duties for the teams (e.g. pending follow up, scanning files, returning client phone calls and email, processing paperwork, etc.)
Complete various data entry projects with financial planning software, Excel spreadsheets, etc
General knowledge of financial services industry
Strong verbal and written communication skills are essential to effective client and team relationships
Desire to take initiative and add value in order to create a better client experience
Ability to organize time and perform tasks with minimal direction. Deadline oriented
Strong PC proficiency on various products including MS Office Suite, specifically MS Excel and MS Outlook; Advanced Excel skills preferred; knowledge of SalesForce a plus

Senior Client Service Associate Resume Examples & Samples

Knowledge of internet technology
Familiarity with prepaid markets and products
Strong computer proficiency with a solid understanding of Excel
Ability to work well in a team environment, establish long term credibility and develop good client relationships
Demonstrated ability to multi-task complex business issues and be extremely effective with time management
Person must be highly organized and responsible with a results oriented mind set
Ability to work with clients, customers and team members in a professional, business-like manner
Ability to clearly and effectively communicate processes and procedures via email and phone
Methodical
Motivated
Intuitive
Understanding of the product and processes that they support
Aptitude for utilizing reporting tools and applications a plus

Client Service Associate Resume Examples & Samples

Provide Clients/Prospects with unbelievable service and experience
Schedule all appointments
Maintain and suggest improvements for use of group calendars
Coordinate all information needed for Advisors to conduct appointments
Create Relationship Maps for Existing Clients
Capture and Communicate client intel with the team
Be willing to learn, use, and enhance our team's customized contact management system
Meet and Greet all incoming Clients/Prospects
Answer and handle incoming calls

Client Service Associate Resume Examples & Samples

Proactively manage diary, scheduling/coordinating internal and external meetings, conference calls and video conferences across multiple time zones; liaising with assistants from multiple teams across the firm ensuring planning for meetings, events and deliverables
Monitor email in-box, ensuring attention is drawn to important emails and that administrative matters are addressed
Answer phone calls, field messages, and deal with general inquiries
Organize team meetings / conferences and coordinate logistics, attendees, materials and communication
Schedule all international and domestic travel ensuring cost containment measures are adhered, prepare travel itineraries and prepare expense reports
Assist in the preparation of high quality PowerPoint presentations and Excel Spreadsheets
Review and handle incoming and outgoing correspondence
Handle and maintain confidential files in accordance with firm policy
Complete ad-hoc projects as necessary
Excellent organizational skills with ability to prioritize responsibilities as appropriate; identify problems and seek solutions
Ability to multi-task and prioritize with a professional, flexible and positive attitude
High level of accuracy and strong attention to detail
Proactive, able to work independently to ensure all tasks are completed in a timely and orderly manner
Team player, able to collaborate with team members to achieve firm goals
Volunteers willingly to assist others, or assist as requested, based upon workload
Minimum of 5 years' experience as an Executive Assistant in a fast paced, complex organization
Extremely proficient is MS Office; PPoint, Word, Excel, and Outlook
Must be flexible and have an ability to execute at atypical times (usually early) and work OT, when required
Strong verbal and written communication skills & ability to interact comfortably with individuals at all levels
Strong attention to detail and ability to work efficiently under tight deadlines

Senior Client Service Associate Resume Examples & Samples

Gather information and lead client through diagnostic procedures to determine source of error
Network and navigate within the organization to resolve issues
Focused on delivering premier service and owning issues to resolution
Exhibit exceptional follow up skills through direct communication with business partners and clients via multiple communication channels
Follow process and prioritize clients calls/emails
Escalate issues to next level of support when necessary
Provide back-up coverage for team members when staff is low or volume high
Liaison between clients and Operations for problem identification and resolution
Ability to manage multiple conflicting priorities and consistently meet deadlines/service levels
Able to communicate clearly and concisely in all aspects of the job and with multiple audiences in mind
Understanding of technical troubleshooting concepts and ability to work with technical staff and non-technical customers
Strong interpersonal skills, ability to resolve conflicts
Ability to effectively deal with diverse personalities and backgrounds
Effective telephone and writing skills necessary to interact both internally and externally with senior level professionals
Proven analytical skills. Proven ability to utilize logic and systematic processes to analyze and solve problems
Extensive knowledge of Commercial Card preferred
Proficient with TSYS and Service Station is a plus
Well-developed problem solving skills necessary to research and trouble shoot client issues

Wealth Management Client Service Associate Resume Examples & Samples

Maintains a strong knowledge of the various business applications critical to client and account servicing, including client¿s on-line tools, and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems in order to maintain highest standards of servicing
Strives to identify service efficiency and delivery enhancements, as well as process improvements, and periodically participating in business unit initiatives related to process, technology, and system enhancements when directed by CSS Management
2-3 years¿ in financial and/or client servicing experience in trust or investment related role in Wealth Management are strongly preferred.Excellent communication and teamplaying skills are essential

Client Service Associate Resume Examples & Samples

Assist two Wealth Advisors in the Anaheim/Orange County market areas
Manage daily business operations in the advisors’ branch offices
Provide services to and interact with clients, prospective clients and other credit union members for their financial and investment needs
Assist with marketing efforts including seminars, referral contests, client events, etc
Identify potential sales opportunities from existing and prospective clients and assist Wealth Advisors with the executions
Manage clients and client data utilizing the designated CRM systems
Manage all forms of inbound/outbound communications in the advisors’ offices
Manage and grow business relationships between the wealth advisors’ offices and the various investment sponsors and partners
Manage and maintain compliance files and procedures
Demonstrated strong critical and independent thinking skills
Goal-oriented and strong desire for learning and taking initiative
Proven written and verbal communication skills; Ability to effectively communicate with internal business unit and work effectively across lines of credit union departments
Demonstrated proven inter-personal skills are required for effective internal and external communication results
Ability to handle multiple tasks of varying scope with competing due dates and deadline-driven
Demonstrated passion for extraordinary client services
Demonstrated problem-solving, decision-making and conflict-resolution skills
Detail-oriented and team player; willing to assume responsibility and take measured risks
Credit Union/Banking experience preferred
FINRA Series 7 & 66 licenses or equivalent preferred
CA Insurance License preferred
AA degree or equivalent
Minimum of 3-5 years of experience in the financial/banking/credit union industry and front-line servicing field, or B.A degree

Client Service Associate Resume Examples & Samples

Maintaining client confidentiality at all times and developing intimacy with client
Working as a partner with integrated team (Bankers and Investors)
Researching, following up and resolving client inquiries and problems through effective interaction with clients, bankers, investors, product specialists, operations areas, and other employees in a timely and professional manner
Researching potential (or actual) fraud situations, errors, and losses to ensure prompt and accurate resolution
Identifying cross-sell opportunities, and escalating to bankers and product partners in order to close or provide advice to the client
Opening and closing accounts, and ensuring necessary documentation is complete
Verifying and maintaining data quality as it relates to internal and external client hierarchy and account alignment
2-3 years' experience in the Financial Services and/or Banking industry OR experience in Client Service role
Proven client management skills
Ability to work effectively as part of a team
Effective communication both orally and in writing internal and external to the Bank
Quick learner, ability to multi-task, manage pressure, prioritise and remain detail oriented
Available ASAP
Fluent in Spanish, French & English - Greek a plus

Senior Client Service Associate Resume Examples & Samples

Bachelor’s degree required. MBA/ CFA a plus
ANBIMA CPA 20 license required
Proficiency in Word and Excel
Ability to communicate with all levels of management, written and verbal
Ability to lead/guide with group facilitation skills
Must be able to assess and evaluate departmental strengths and weaknesses
Ability for independent judgmental/decision making skills
Ability to be flexible and able to meet changing business needs in a fluid, fast-paced environment
3-5 years work experience in the financial industry is desired. Knowledge of institutional client environment is preferred

Chase Private Client Client Service Associate Resume Examples & Samples

Help manage relationship and account reviews; prepare timely and accurate performance reports
Knowledge of investments, insurance, bank products, financial planning and use of financial planning tools
Detail oriented, strong analytical/problem solving skills, ability to work in a team

Financial Client Service Associate Resume Examples & Samples

Strong verbal and written communication skills are essential to effective client relationships
Technical knowledge of investment industry to include contract provisions and renewal processing
The ability to manage multiple tasks and maintain the necessary attention to detail
Ability to organize time and perform tasks with minimal direction
Highly organized with strong analytical skills
Strong PC proficiency on various products including MS Office Suite, specifically MS Excel and MS Outlook
Able to work in a team environment
Bachelor''s Degree preferred
Two or more years of related work experience in financial services and client service

Client Service Associate Resume Examples & Samples

Prepare and customize materials for client and prospect meetings
Evaluate and prioritize Lazard's suite of products for distribution based on current product performance, comparative analysis and channel needs
Develop thoughtful, timely and interesting events, products updates, campaigns and calls to showcase Lazard's intellectual capital
Source and circulate important and timely industry articles, studies and reports (FundFire, FEMM, Non-Profit News, etc)
Create follow up emails with necessary whitepapers, strategy information etc to further business opportunities developed at prospect meetings (addition)
Channel Institutional team's requests appropriately, following up to maintain deadlines and ensure completion of tasks
Manage databases to enable team to track meetings, wins/losses, contributions/withdrawals for existing clients and prospect pipelines
Developing value added ideas, improving marketing and sales relationships, and improve product positioning
Relevant experience (2-5 years) in an investment management or consulting firm
Proven record of academic achievement, concentration in Finance, Business Administration, or Marketing preferred
CFA (successful completion or progress towards such preferred)
Keen understanding of sales and marketing process
Strong quantitative and qualitative reasoning ability (i.e., capacity to understand inner workings of investment strategies and present them in appropriate detail to an audience)
Self - starter with strong attention to detail and follow-through
Ability to listen and quickly synthesize information
Ability to think independently and formulate sound conclusions
Proven ability to multi-task
Excellent writing/editing skills
Strong verbal communications skills and comfort engaging all levels of firm management

Marketing & Client Service Associate Resume Examples & Samples

B.S. or B.A. in Finance, marketing or related field required
Minimum 1 to 3 years related experience
General knowledge of financial markets
Ability to organize/prioritize
Practical problem solving
Strong focus on providing exemplary client service
Excellent grammar and possess phone/office etiquette

Client Service Associate Resume Examples & Samples

Proficient in Spanish
Series 7 and Series 66
Strong computer skills, including Microsoft Office

Gcg-client Service Associate Resume Examples & Samples

Answer phones, take messages, and respond to calls when appropriate
Give clients market quotes
Utilize support information available through Firm training
Maintain files for Financial Advisors on clients and products
Provide follow-up with clients and operations staff
Obtain investment and product information for Financial Advisor
Perform other duties, as assigned by Management
At least 3 years' of financial industry experience
Min. Diploma qualifications
Independent and yet a strong team player

Private Wealth Management Client Service Associate Resume Examples & Samples

Arranging corporate travel for the Private Wealth Advisors
Managing expense travel reports for the Private Wealth Advisors
Planning and scheduling meetings and appointments for the Private Wealth Advisors

Client Service Associate Resume Examples & Samples

Support the Branch Manager administratively and all other branch management team, as needed
Assist in client issues and complaints and direct accordingly for resolution
Communicate and implement firm administrative and risk management guidelines and policies
Assist with Human Resources functions
Support components of the New Hire process and maintain records, approvals and orientation
Support and drive strategic firm initiatives
Coordinate and plan branch office business meetings and various activities for the branch manager

Client Service Associate Resume Examples & Samples

Identifies key prospects in sales territories. Communicates appropriate qualified leads to sales force and provides proactive follow-up when appropriate
Maintains current knowledge of Calamos investment management philosophy, industry events, and recent developments impacting clients and presents solutions in order to enhance the distribution business model
Bachelor’s degree required in business or other related discipline
Series 63 and 6/7 licenses preferred
2 – 3 years experience in the financial services industry required
An excellent understanding of investment products is preferred
Must be able to work well in a team environment with the ability to learn new tasks quickly

Client Service Associate Resume Examples & Samples

Support and lead strategic programs to grow our business through reactive and proactive service initiatives
Support our customers at scale with one to many initiatives inside Facebook, Communities and Help Center in order to educate our customers on our Facebook products
Manage medium size projects within the region
Work closely with our partners and sales teams to support our advertising customers and deliver consultative support and education on our Facebook products
Gather client and partner feedback and identify trends to enhance our products, support processes, optimize workflows and improve operational efficiency in order to increase customer satisfaction and product adoption Perform data analysis and execute data-informed initiatives that will improve our customer experience and drive business growth
Work cross-functionally with sales, marketing and product teams within Facebook

Client Service Associate Resume Examples & Samples

Proven record of academic achievement, preferably with a concentration in Finance, Business Administration, or Marketing
Strong quantitative and qualitative reasoning ability
Self-starter with strong attention to detail and follow-through
CFA

Non Registered Client Service Associate Resume Examples & Samples

Handle all written correspondence to/from clients as directed by Financial Advisor
Enlarge upon sales opportunities from referrals by developing relationships with
BB&T employees
Continually recognize an employee's responsibility to represent the total firm in all client and outside relationships, and view every public contact as an opportunity to sell the total firm and all its services through appropriate referrals
Demonstrated attention to detail and strong organizational skills

Non-registered Client Service Associate Resume Examples & Samples

Prepare all seminar packets for the sales staff
Provide Branch Complex Manager and/or Financial Advisor with timely activity reports, referrals generated, and sales results for accurate record keeping
Previous experience in a support role
Financial Industry Regulatory Authority Series 7 and 63 and insurance license(s)

Client Service Associate Resume Examples & Samples

Provide primary administrative support for outside custody client relationships/accounts
Prepare new account packets and open new accounts & sub-accounts
Research client inquiries/problems and bring about resolution
Provide administrative support: answer telephones, prepare correspondence, maintain files
Provide integral support for client service teams and special projects as assigned/requested
Execute ad hoc bill-paying and set up recurring payments
Handle family office services processing as required
Research and resolve overdrafts
Manage all aspects of gifting – cash/in-kind/gift letters/Crummey letters
Manage clients’ quarterly tax payments and annual IRA contributions/RMDs
Assist with file coordination for quarterly admin & investment reviews
Assist clients with Portfolio Online
Execute first review of administrative reviews
Under direction of supervisor; may delegate work to Administrative Coordinator as appropriate
May assume some responsibilities described in Client Analyst role and/or business development
Demonstrate mastery of the following systems: TrustDesk, ORS system
Build a working knowledge of CSC

Client Service Associate Resume Examples & Samples

Assist the Executive Wealth Advisor in the Burbank/Glendale market areas
Manage daily business operations in the advisor’s office
Plan and execute client and/or social events, assist with departmental marketing efforts
Identify potential sales opportunities from existing and prospective clients and assist the Executive Wealth Advisor with the executions
Manage all forms of inbound/outbound communications in the advisor’s office
Manage and grow business relationships between the wealth advisor’s office and various investment sponsors and business partners

Client Service Associate Non Registered Resume Examples & Samples

1-2 years clerical-related industry experience; investment industry experience preferred
Knowledge and strong focus on processes for providing exemplary customer service; includes customer assessment, meeting quality standards for service, and evaluation of customer satisfaction
Interpersonal skills and communication skills (both written and verbal)
Knowledge of administrative and clerical procedures and systems such as word processing, spread sheet applications, managing files and records, and other office procedures and terminology. Ability to organize/prioritize
General understanding of the investment brokerage industry, securities regulations, and investment products. Understanding of operations system (i.e. forms and their purpose)

Client Service Associate Resume Examples & Samples

Ability to exercise client confidentiality
Strong PC proficiency on various products including MS Office Suite, specifically MS Excel, MS Outlook and MS PowerPoint
Five plus years of related work experience in financial services and client service

Client Service Associate, Spanish Resume Examples & Samples

Become an expert in small business products and solutions, both free and paid
Engage directly with small businesses to resolve common inquiries Leverage insights from small business interactions to drive process, policy and product changes and increase customer satisfaction
Analyze quantitative and qualitative data sources, identify trends, and drive improvements to the small business experience
Collaborate with other members of the Small Business team to develop strategies for increasing product adoption within your market(s)
Consult and support the Facebook sales team that works with larger clients to improve Page engagement

Private Wealth Management Client Service Associate Resume Examples & Samples

Independently improving and streamlining the service model and operational procedures for the team
Providing excellent telephone coverage including ability to manage priorities; handling urgent calls with professionalism and good judgment
Navigating firm effectively and efficiently by interfacing with various departments on behalf of team to collect information, respond to requests and coordinate meetings
Superior interpersonal, organizational, and client service skills
Able to work independently

Client Service Associate Resume Examples & Samples

1+ year of experience in the Financial Services or Investment Banking industry
Prior experience in facilities or property management, portfolio management, business analysis, financial operations or other specialized experience
Interest in career development
MBA or other Graduate-level education

Registered Client Service Associate Resume Examples & Samples

Recognize and meet the needs of clients by assisting with sales of investment products to properly qualified investment clients
Schedule appointments of properly qualified clients and potential clients for Financial Advisor as appropriate
Provide high level of service to existing clients consistent with the full development and maintenance of client relationship
Assist clients and sales staff with questions and problems relating to accounts and transactions
Handle all written correspondence, as directed
Prepare all seminar packets for sales staff
Keep clients and salespersons current on general information pertaining to investment products, yields, returns and market trends. Maintain knowledge of municipal issues and federal issues, as well as selected Mutual Funds
Provide Branch Manager and/or Financial Advisor(s) with timely activity reports, referrals generated and sales results for accurate record keeping
High School degree or equivalent education and related training
Series 7 or 11 and insurance license if needed to support Financial Advisor

Client Service Associate Sd Resume Examples & Samples

Positive attitude toward client relations to provide exceptional client service
Strong verbal and written communication skills are essential to effective client relationships
The ability to manage multiple tasks and maintain the necessary attention to detail
Ability to organize time and perform tasks with minimal direction
Highly organized with strong analytical skills
Able to manage time effectively and multi-task
Able to work in a team environment

Client Service Associate Resume Examples & Samples

Manage new client implementation process
Build and maintain client relationships aimed at client retention
Coordinate and direct client activities with other team members and assist as necessary
Maintain up-to-date familiarity of industry trends that affect the investment market
Perform monthly household accounting for family office clients
Complete weekly bill-pay for family office clients
Assist family office clients in a variety of functions tailored to meet the client’s specific needs
Understands the client’s organization and procedures
Understand the client’s overall business needs and identify value-added services that Mariner Wealth Advisors can provide
Track client cost basis
Coordinate and schedule appointments
Responsible for the day-to-day administrative duties of the office, including covering receptionist duties as needed
Adhere to ethics and employee code of conduct policies and, as appropriate, communicate the same to subordinates
Monitor all activities for evidence of fraud
Review activities within the job scope for sufficient controls to prevent errors and misstatements of financial results
Willing to go above-and-beyond to build a lasting client relationship
Highly organized with strong analytical skills and attention to detail
Two or more years of related work experience in financial services and/or client service

Client Service Associate Resume Examples & Samples

2+ year of working experience within an Investment Management or Consulting firm
Solid quantitative and qualitative reasoning ability
Exceptional writing/editing skills
Proven record of academic achievement, concentration in Finance, Business Administration, or Marketing

Senior Registered Client Service Associate Resume Examples & Samples

Series 7 and 66 registrations are preferred for this position. Will consider candidates with industry experience who are willing to obtain their Series 7 and 66 in first 3 months. Potential for growth into a junior sales partner
Strong working knowledge in MS Word, MS Excel, MS Outlook is required
Prior assistant experience is preferred, but not mandatory
Ability to multi-task and make deadlines are key aspects of this position
Ability to work independently and in a team-oriented, fast paced environment is essential
Excellent interpersonal and problem-solving abilities are necessary. Position involves extensive institutional client contact. Individual will be involved in sales, research, trading and administration functions. Position involves interacting and building and maintaining relationships with clients, trading desks, analysts (internal and external) in US and intl. markets. Candidate will also be responsible for taking trade orders, reporting trades and handling all aspects of settling trades
Candidate must be articulate with excellent oral and written communication skills. Strong attention to detail and solid organizational skills are essential
Supporting an institutional salesperson and helping build relationships with current and new clients
Providing timely information to Portfolio Managers, Analysts, Traders and assistants at client firms
Managing administrative functions including account opening, trade settlement, client reporting; reviewing client account activity on a daily basis to ensure overall accuracy, proper settlement of transactions and reconciliation of sales commissions
Providing support by answering phones and managing internal projects. Handling client requests including gathering research materials (reports, financial models, presentations), setting up meetings and conference calls
Booking travel arrangements and preparing expense reports

Client Service Associate Resume Examples & Samples

Supports Consultants in all aspects of their business
Supports Marketing Associate by making presentation books, handling client requests, preparing quarterly performance reports for clients, answering the phone, and other duties as assigned
Handles client requests
Handle securities litigation for clients
Responsible for quarterly billing
Responsible for sending and receiving quarterly manager/attribution questionnaires
Responsible for collecting quarterly mutual fund commentaries
Prepare expense reports for Consultants
Responsible for assisting the Consultants in rebalancing accounts
Responsible for opening and closing of accounts and working with custodians
Coordinate sending out wires and receiving incoming wires
Monitor cash flows
Additional responsibilities and tasks as necessary
Experience in the finance industry
Proficient with Microsoft Office applications
Works well under pressure, with the ability to prioritize and manage multiple tasks
Ability to complete large amounts of work in short time frames
Takes ownership for work, always ensuring standards and deadlines are met and keeping others informed and up-to-date
Ability to collaborate on projects with other analysts
Openly shares information and own expertise with colleagues
Possess excellent team working skills
Demonstrates excellent attention to detail, and oral and written communication skills
Takes initiative in accomplishing agreed upon goals
Ability to anticipate the unexpected
Self motivated with an eagerness to learn
Have the desire, drive and creativity to find solutions
Self driven and results oriented

Client Service Associate Resume Examples & Samples

Field client inquiries and resolve service issues
Administer new client accounts, gather missing client information, and verify client documentation
Process and track account transfers
Respond to client questions regarding their account(s) with factual information
Assist clients with completion of account forms and processing of DocuSign envelopes
Handle repapering and ongoing account maintenance
Assist with Registered Investment Adviser conversion and reporting requirements including disclosures, record keeping, compliance procedures and custody requirements

Registered Client Service Associate Resume Examples & Samples

Assist in opening new accounts for clients ensuring that the client's needs are met while regulations are followed
May facilitate the appropriate receipt of checks or securities from the client according to procedures
Organize customer related files, correspondence, advertizing and sales literature files consistent with policies and procedures
Execute data entry, extraction and reporting using systems and applications to include Beta; Camp, ScottStringfellow.com Client accessible Website, Price Metrix, S&P Marketscope Advisor, Thompson One
May provide branch office operational supervision of 529 plans, annuities (1st level), check signing, general branch office items, gift log file maintenance, handwritten trade tickets, incoming checks & daily deposits, incoming correspondence, letters of authorization, new account paperwork, outgoing checks, outgoing correspondence, securities received and delivered log, syndicate file maintenance, third party research file maintenance
Bachelor's degree in Business Administration or equivalent education and related training
Five years of experience in a Sales Assistant role
FINRA Series 7, 63 or 66 and insurance license if needed to support Financial Advisor
Excellent customer service, communications, organizational skills with the ability to work in a high pressure high transaction volume position with firm deadlines
Demonstrated proficiency in standard computer applications such as Microsoft Office products
Series 9, 10 licenses

Client Service Associate Resume Examples & Samples

Relevant experience (2-4 years) in an investment management, consulting or sell side firm
Proven record of academic achievement
Preferred FINRA Licenses (Series 7, 66 and 31 will be required within 6 months)
Successful completion or progress towards the CFA is a plus
Self-starter with strong interpersonal skills and high level of natural curiosity
Strong attention to detail and a demonstrated ability to follow-through on complex multi-step tasks
Ability to listen, quickly synthesize information, think independently and formulate sound conclusions
Strong writing/editing and verbal communications skills
Comfort engaging all levels of firm management and investors
Excel and PowerPoint skills a must

Private Wealth Client Service Associate Resume Examples & Samples

High Net Worth Clients
Atlantic Trust Specialists (Wealth, Investment, Trust)
Mastery of TrustDesk and ORS systems
Working knowledge of CSC system
Strong organizational skills sufficient to complete work according to established schedule and timeframes, while accommodating given priorities

Client Service Associate Resume Examples & Samples

Perform a daily analytical review and settlement of margin ensuring all accounts are meeting the requirements
Set up new accounts for clearing and execution by deciding the necessary fields to be added on the operational templates
Liaise between Client and Front Office on all Client inquires and issues
Notification of deliverable positions based upon product knowledge and specifications
Execute Foreign Exchange conversions with FOREX traders
Determine acceptable collateral from Clients and pledge to the exchange based upon collateral optimal decision making
Multi-tasking providing quick and accurate responses to the Clients
Coordinate with IT and the Change Team on all projects and initiatives
Draft procedures and outline target operational model for the day to day operations
Identify and have a clear interpretation of all issues
Evaluate alternative & best viable solutions for the Clients and Firm on related clearing process
Good understanding of the escalation policy and knowing when to proactively alert Management to any potential issue
Proficiency with Microsoft excel and Microsoft Word
Excellent understanding of Operational Risk, procedures, and controls
Strong verbal, written and Client facing skills
Effectively manage multiple key stakeholders
Minimum of 3 years experience in Client Services
Minimum of 5-10 years experience in Derivative and OTC Clearing Operations
BA/BS degree in Finance or Business Administration

Client Service Associate Resume Examples & Samples

Reviews services accounts by enforcing the documentation requirements of client accounts to meet industry policies and regulations,
Protects the firm, FA’s and clients by monitoring and resolving issues related to regulations on client accounts to identify potential problems or status of high risk accounts and situations
Answers operational and compliance questions related to account registrations
Monitors reports related to account opening and maintenance issues and maintain accurate records that comply with meeting exchange and firm requirements; notifying FA’s on actions concerning client accounts
May prepare industry-required mailings to clients
Participates in a high learning culture where on-the-job training is prevalent
Serves as a liaison between branches and other home-office personnel in a contact center environment
Validates client documentation received through the document imaging and workflow systems
Educate branch and home-office personnel on the use and maintenance of systems required for opening, maintaining, and documenting client accounts
Ability to synthesize all forms of research into clear, thoughtful, actionable deliverables
Understands client needs, identifies root causes of problems, and implements pragmatic solutions
Researching issues to provide timely, accurate, analytical and supportive responses
Multitask to handle phones and processing
Work constructively under stress and pressure when faced with high volume and deadlines
Use good judgment in responding to a variety of client issues
Competently analyze and prioritize information to make appropriate recommendations
Ability to adhere to a schedule
High School Degree or equivalent with at least two (2) years of customer service experience. Experience in a contact center environment and college degree preferred

Registered Client Service Associate Resume Examples & Samples

Registered Client Associate services clients and provides operational and administrative support to Financial Advisors. Educate clients on account services and capabilities
Input data in to financial planning tools Assist with the preparation of reports and other materials for client meetings
Ensure appropriate documentation is collated for new accounts and service request
Leverage communications channels to enhance relationships with clients
Maintain management systems with up to date client information
Organize logistics for team marketing events and maintain marketing materials
Provide team with calendar detailing daily, weekly and monthly activities
Identify service opportunities for clients

Client Service Associate Resume Examples & Samples

Designs and produces strategy reports and other types of communications for Advisors to use with clients and prospects as part of the overall marketing initiative
Synthesizes client/prospect data to develop customized financial plans/asset allocation proposals utilizing the Firm’s proprietary software tools
Independently improves and streamlines the service model and operational procedures for the team
Identifies practice management opportunities through various Firm channels
Independently develops, implements, and communicates new procedures, products, and portfolio enhancements to high net worth clients
Prepares performance measurement for clients, which involves computing account performance, analyzing investment portfolio holdings, and generating quarterly investment performance monitors
Develops presentation materials and proposals to assist Advisors in obtaining clients’ business
May participate in client/account meetings
Provides individualized recommendations to the Advisor regarding client situations by analyzing Advisor’s book of business and identifying new business opportunities
College degree (Finance degree preferred) and 2+ years of relevant work experience or 5+ years of relevant work experience
Expected completion of Series 7, 63, and 65 or 66 (as required by individual states)
2 plus years of relevant work experience in Fixed Income Sales or Financial Advisor/Client Customer Service
Understanding of financial services industry and global capital markets
Strong customer relationship management and servicing skills, as well as internal corporate relationship management capabilities
Working knowledge of the Fixed Income Markets and Bloomberg
Knowledge of applicable compliance rules and regulations and firm policies

Lead Client Service Associate Resume Examples & Samples

Verify incoming deposits
Process outgoing withdrawals and journal requests
Properly record all interactions within customer relationship management software

AIP Client Service Associate Resume Examples & Samples

Support all aspects of the private equity and real estate client service function and assist in managing client relationships
Create the quarterly client letters for all private equity and real estate fund of funds products and separate accounts. This includes compiling underlying data from multiple data sources using Word, Excel, Documentum and AIP’s proprietary on-line private equity data portal
Assist in the planning and execution of AIP’s annual investor conference and other client events
Work with the Operations and the Information Technology teams to create and distribute custom quarterly reports
Create and deliver customized materials responding to requests from clients and consultants
Facilitate communications and processes regarding clients between AIP and Morgan Stanley Global Sales and Distribution, Morgan Stanley Wealth Management and other divisions of Morgan Stanley, including the Operations, Information Technology and Tax groups
BS degree or equivalent
Knowledge of/experience in alternative investments, especially private equity or real estate investments, a plus
A minimum three to five years related industry experience
Excellent quantitative, written, verbal and interpersonal skills, including the ability to interact effectively with business development contacts, prospects, consultants and clients
Highly detail oriented with a strong ability to manage and execute simultaneous projects and tasks without reminders
Flexible attitude with the willingness to expand, create and institute new business projects and ideas at the direction of the team
Exceptionally self-motivated, with a high level of initiative and the resourcefulness to efficiently and effectively problem solve
Strong knowledge of and ability to use Microsoft Word, Excel and PowerPoint
Current Licensing: Series 7 and 63 or ability to obtain such licensing within 6 months of hire

Client Service Associate Resume Examples & Samples

Gain industry and organizational knowledge through daily business interactions and job assignments
Develop business, financial and analytical skills needed for career in global wealth management and financial services
Provide marketing and sales support to branches and their teams
Perform market research
Gain exposure to wealth management business, products, services and clients’ financial needs

Client Service Associate Resume Examples & Samples

Support Senior Wealth Management Advisors in serving wealthy families
Preparing new account paperwork, client reviews, prospecting material and other day to day paperwork and filing
Helping schedule and coordinate client events
Taking client calls and performing follow up
Supporting the Central Administration group in the corporate office as needed
Proficiency in computer operation/window applications, especially Microsoft Word and Excel
Knowledge of financial and investment terminology preferred
Ability to handle and maintain a filing system accurately
Ability to handle a large volume of detail work in a timely manner
Be an independent learner
Ability to establish priorities and maintain a calm demeanor while working in an atmosphere of conflicting demands
Ability to communicate clearly, work tactfully and effectively with clients, accountants, attorneys and other WA Staff
Ability to work effectively as a team member and contribute positively towards the goals of the team and organization

Client Service Associate Resume Examples & Samples

Client interaction, account opening and service, business, investment, insurance and annuity processing
Excellent business administration and communication skills. Great task master and organizer
Experience and competence in the Microsoft suite of products
Flexible in workflow, delegation, and prioritization
Able to work with multiple personalities on a team and flex to client personalities

Client Service Associate Resume Examples & Samples

Perform daily operations, general client service and support for the Partners and their clients including
Desire to help clients, providing superior service for all that we do, taking complete ownership of even the smallest task
Strong attention to detail, exceptional problem-solving skills, and an ability to organize and prioritize work in order to meet deadlines in a proactive manner with little supervision
Clearly communicate with internal Wealth Management business units and co-workers
Regular interaction with clients, third party advisors and the internal teams that manage the client relationship
Strong verbal and written communication skills, professional presentation, and organizational skills
Strong proficiency in technology/applications required, knowledge of Microsoft Office, Advent, Moxy, and Morningstar a plus
2 to 4 years of related work experience providing customer service in a financial service environment required
College degree required

Client Service Associate Resume Examples & Samples

Client communications
Maintains databases and data files
Prepares materials for meetings
Opens and processes account requests
Coordinates completion of meeting action items with clients and clients’ advisors (CPA’s, Attorneys, etc.)
Enter and maintain clients’ budget (i.e. Quicken, QuickBooks, etc)
Maintains efficient operation of the office
Assist with compliance, registration and licensing
Create, maintain and enhance written office systems and procedures
Prioritize and deliver on most critical issues or activities on a daily basis
Minimum financial client services experience of 2 years
High attention to detail and organization
Great attitude and communication skills
Handle multiple tasks
Impeccable follow through
Works well in a small office environment with minimal supervision
Proficient in outlook, adobe, word, excel and powerpoint
FINRA Series 7 & 63 preferred

Client Service Associate Resume Examples & Samples

At least 3 to 5 years’ experience in a financial planning, investment, insurance or banking office performing similar work. Knowledge of some product applications – funds, brokerage (non-qualified, qualified – could be basic to complex); insurance and annuities (at least some basic applications)
Capable of and enjoy working in a fast-paced office with a high volume of work
Ability and previous experience in working with clients – finding out what clients need and taking initiative to increase client satisfaction. Good relationship-builder with people
Strong, efficient scheduling skills. Be able to effectively contact and schedule clients for meetings
Organizational skills – able to deliver consistent results in a timely manner. Able to prioritize work, ask for deadlines and communicate problems/questions clearly with teammates and supervisors
At least 2 years’ college courses, Associates degree
Experience in utilizing Client Database software, such as Salesforce™, Junxure™, RedTail™ or other Internet-Based Database programs to maximize results for our clients and our firm
Social Media knowledge and work
Competent Mathematical Skills
Good writing skills – including grammar knowledge
Promptness, Loyalty, Integrity and Caring Attitude
Series 7, Series 66, CT life & health - preferred

Client Service Associate Resume Examples & Samples

Sending policy applications to insurance providers
Authorise access and respond to client queries regarding MSWM Website
Obtaining information on clients’ existing external super fund, UK pension and insurance provider accounts
Business/Industry knowledge/competencies
Knowledge of financial markets and the financial planning industry (highly desirable)
Administrative experience preferred
Experience in a Financial Planning environment highly desirable

Client Service Associate Resume Examples & Samples

Responsible for the day-to-day administrative duties with significant client interaction by phone and email
Manage and execute new client on-boarding process, including account set up, application processing and asset transfers
Process detail reconciliations of internal account positions and custodian records
Manage and process client requests for withdrawals, deposits and account maintenance
Prepare client meeting materials
Understand the client’s overall needs and identify value-added services that RiverPoint Capital Management can provide
Strong PC proficiency on various products including MS Office Suite, specifically MS PowerPoint, MS Excel and MS Outlook

Sales & Client Service Associate Resume Examples & Samples

Respond to and process daily volume of incoming mail via the website
Answer daily incoming calls
Provide time-sensitive client service and support
Process client service requests, such as subscription list changes, address changes, and requests for access to our client login service
Execute regular, proactive, phone-based service-based campaigns
Maintain detailed and accurate records of call outs and touch points made to current and prospective clients
Provide weekly reporting to management
Identify and qualify leads for the account management team
Work closely with the account management team to coordinate outbound call efforts to present a cohesive message to clients and prospects
Qualify leads for the account management team for follow up and possible face-to-face meeting
Provide back-up support for traveling account managers
Handle incoming client questions
Provide immediate post-meeting support to the account managers, such as sending product information or establishing client logins
1-2 years of experience, preferably at an asset management firm
Excellent listening and probing skills
Ability to collect and report important client feedback to marketing and business development team on a regular basis
Eagerness and willingness to learn and develop industry knowledge and expertise

Registered Client Service Associate Resume Examples & Samples

Assist advisor in servicing clients including preparing financial plans, conducting investment research and completing trades and transactions
Prepare and summarize client meetings by scheduling and confirming meetings, enter data into contact manager, create the agenda and summary of meetings, escort clients to advisor and provide necessary follow-up
Prepare and ensure new business paperwork successfully submitted which includes preparing forms, obtain appropriate signatures, prepare documentation to send to home office, track new insurance applications and coordinate rollovers
Prepare for and coordinate marketing events which includes creating marketing compliance documentation and managing event marketing reimbursement
Provide general administrative duties such as answering the advisors phone, processing expense management reports, prepare routine client correspondence, support for closes, set up of client files, copy and new business correspondence and alerts
Relevant Experience Required - 3 to 5 years
Series 63 & 65 or 66, Life, Accident, and Health licenses (or commitment to obtain within 120 days of start)
Strong computer and software skills

Client Service Associate Resume Examples & Samples

Assist advisor in servicing clients including preparing financial plans, conducting investment research and completing trades and transactions as described by the advisor
Prepare and summarize client meetings by scheduling and confirming meetings, enter data into contact manager, create the agenda and summary of meetings, escort clients to advisor and provide necessary follow-up
Prepare and ensure new business paperwork successfully submitted which includes preparing forms, obtain appropriate signatures, prepare documentation to send to home office, track new insurance applications and coordinate rollovers
Prepare for and coordinate marketing events which includes creating marketing compliance documentation and managing event marketing reimbursement
Provide general administrative duties such as answering the advisors phone, process expense management reports, prepare routine client correspondence, support for closes, set up of client files, copy and new business correspondence and alerts
Associate (2-year) degree or equivalent
Relevant Experience Required-3 to 5 years
Experience working in a client service environment
Detail orientated, strong math, and analytical skills. Good organization and time management skills
Able to manage multiple priorities and prioritizes effectively. Able to independently work with minimal supervision
Able to communicate with all levels within the organization. Process oriented and can work with a team

PWM Client Service Associate Resume Examples & Samples

Develops and implements strategies to execute the business plan to achieve desired results
(i.e., to increase client base, gross production, Portfolio Management assets, etc.)
May regularly accompany senior team members to engage with clients to educate about the
Firm’s services and products
Develops potential strategies to further enhance client relationships based on issues documented during client visits
Stays attuned to updates and enhancements to firm products and policies
Engages in strategic planning with other team members on client matters
Interacts regularly with the Complex Business Development Manager
College degree and 5+ years of relevant work experience or 10+ years of relevant work

Client Service Associate Resume Examples & Samples

Assist in driving firm-wide initiatives throughout the complex
Identify operational improvement opportunities through involvement with Service Associates and assessment of certain activities
Serve as a local subject matter expert on Cash Management related activities for FAs/PWAs, Support Staff, FA & CSA Coaches and clients
Partner with Regional Cash Management Specialists and Regional Relationship Coordinator to educate/train the field and identify areas of opportunity within their Complex
Work with CSA Coaches to drive key communications and share best practices as it relates to Cash Management
Previous industry experience
Self-motivated, ability to develop and drive projects

Client Service Associate Resume Examples & Samples

Responsible for on-going client maintenance which includes reporting, analyzing, and researching complex situation, offering alternatives, handling internal processes, and taking ownership to obtain satisfactory resolutions
Develop and maintain client presentation materials to support both the institutional and retail markets
Ensure completion of due diligence request for AUIM’s institutional and retail markets
Create and modify client reports using a Web-Intelligence reporting tool
Develop and foster proactive, positive relationships with clients, consultants, and internal partners on a daily basis
Negotiate solutions that balance the needs of customers and AEGON
Superior, friendly and professional daily telephone conversations and e-mail exchanges with clients, consultants, and internal departments
Coordinate third party new business installations
Recommend and implement effective solutions to problems, issues, processes, and suggest improvements to gain efficiencies
Provide internal support to both the institutional and retail distribution teams
Provide support on client relations efforts as requested
Works on assignments of moderate scope and complexity, with limited oversight
Makes recommendations for changes to procedures, and performs varied work, requiring some originality or ingenuity
2 plus years of investment management or investment client service experience strongly preferred
Bachelor's degree in Finance or related Business degree is required
Knowledge of investment instruments
6 plus years of investment management experience, client service experience is strongly preferred
Bachelor’s degree in Finance or related Business degree is required
In-depth knowledge of investment instruments
MBA and/or CFA strongly preferred

Cib-asia Client On-boarding Client Service Associate Resume Examples & Samples

Manage the end to end client onboarding process
Liaise with Business to collect documents and ensure all KYC requirements are met whilst Onboarding the client
Review of the Client Onboarding Request to ensure minimum information and documentation has been provided
Oversee non-KYC activities associated with Client Onboarding (Legal/Credit)
Pipeline Management, Conduct regularly meetings with business management to discuss pipelines, provide MIS, and prioritize KYC requests
Provide single point of contact/escalation to stakeholders
Defines/drives the strategic direction of the function, involved in discussions on moving the function forward in terms of technology and processes
Actively partners across LOBs/functions to drive the risk/control agenda; participate in appropriate control forums
Develops/supports preventative processes to strengthen the control framework and monitors for potential process failures or weaknesses
Attend regular stakeholder meetings and client visits
Over 3 years experience in an investment banking environment, preferably in a Client Onboarding or Middle Office client service role
Strong Client focus and stakeholder management experience
Ability to deal with high pressure, time sensitive tasks
Strong working knowledge of KYC / CIP / AML rules and regulations
Flexibility to adapt to a continually changing environment, and be prepared to take on responsibility whilst being willing to absorb and share their knowledge continuously

Client Service Associate Resume Examples & Samples

Experience with contract management and negotiation skills
Knowledge of asset management industry
Excellent attention to detail, organization and presentation skills
Proficiency with standard software
Relevant legal qualification

Registered Client Service Associate Resume Examples & Samples

Assist Financial Advisor in reviewing client accounts
Answer phones, take messages, and respond to client requests, when appropriate
Take client's orders and provide market quotes within the guidelines of compliance and branch management
Communicate regularly with clients on items such as monthly statements; provide full customer service
Full knowledge of the Firm's operations systems
Interact with operations staff to address issues and problems
Type correspondence for Financial Advisor, following Firm guidelines
Maintain files for Financial Advisors on clients and products
Provide follow-up with clients and operations staff
Investigate and resolve operational problems
Alert Management to policy violations, if applicable
Assist in the training of less experienced staff, at Management request
Obtains investment and product information for Financial Advisor
Perform other duties, as assigned by Management
At least 3 years relevant experience in the financial services industry
Series 7,63 and insurance licenses preferred
Ability to communicate effectively with co-workers and clients
Minimum of high school diploma or equivalent

Asset Management Latin Private Bank Senior Client Service Associate Resume Examples & Samples

Deliver comprehensive, high quality service to private banking clients
Manage daily client transactions (including funds transfers) accurately, within established deadlines and in accordance with business policies and procedures as well as industry and local regulations
Research, follow-up and resolve client inquiries and issues through effective interaction with clients, advisors, operating teams and other partners in a timely and professional manner
Communicate transaction confirmations and regular activity reports accurately and promptly
Participate in Service-related projects/priorities as needed, (including missing documentation, process reviews, client communications, etc.)
Minimum of 5 years experience in the Financial Services and/or Private Banking industry
High level of personal initiative, and ability to perform effectively in a fast-paced environment with rapidly changing business priorities
Effective communicator (both orally and in writing) who can positively engage and influence clients as well as internal stakeholders
Highly organized, attentive to details, excellent follow up habits
Strong understanding of banking controls, current regulatory trends, AML/KYC topics
Fluency in Spanish and English is critical

Registered Client Service Associate Resume Examples & Samples

Assist clients with completion of new account forms
Provide ongoing account maintenance
Verify incoming deposits

Client Service Associate Resume Examples & Samples

Responsible for the day-to-day administrative duties for the team (e.g. pending follow up, scanning files, returning client phone calls and email, processing paperwork, etc.)
Process various types of monetary transactions on a day to day basis (e.g. wire transfers, journals, etc.)
Complete various data entry projects with financial planning software, excel spreadsheets, etc
Understand protocol and assist in communicating with outside advisors as needed
Manage review meeting items (e.g. prepare and bind report books, complete forms and documents, review and complete preparation checklists and spreadsheets, etc.)
Assist with company receptionist duties on a regular basis as well as daily back up call recipient
Understand the client’s overall needs and identify value-added services that could be provided
High school diploma required, Bachelor’s Degree preferred
Two or more years of related work experience in a financial services firm with a client service role
Highly organized with strong analytical skills and the ability to problem solve
Deadline and detail oriented
Strong verbal and written communication skills which are essential to effective client relationships

Client Service Associate Resume Examples & Samples

Provide support and direction to incoming callers regarding operational requirements, processes, policies and time frames
Facilitate training of associates and provide education to branch associates on the use of applications and system enhancements
Extensive contact with internal customers and external contacts is required to identify, research, and resolve problems
Demonstrate department procedures and functionality to visiting branch and home-office support staff
Provide and/or coordinate cross-training, coaching and mentoring. Serve as a back-up in cross-functional responsibilities during absences
Assist in research, develop, revise and maintain department on-line training manual as needs dictates
Assist with the implementation of new ideas to increase job performance and production
Monitor and resolve issues related to regulations regarding client accounts, to identify potential problems or status of high risk accounts and situations
Provide input to supervisor regarding prioritization of assignments on a regular basis
Prepares written recaps, reports and spreadsheets for special projects and submits to management for review
Initiates efficiency and productivity improvements
Performs other duties, special projects and responsibilities as assigned
Operations and systems of assigned functional area
Basic customer operations and financial industry knowledge
Basic accounting concepts and principles
Basic investment concepts, practices and procedures used in the securities industry and as required by assigned functional area
Detail orientation and flexibility sufficient to handle high volume of phone calls requiring quick analytical and supportive responses
Interpersonal and communication (written and verbal) skills sufficient to interact with associates at all levels of the organization as well as financial advisors and branch personnel
Identifying and resolving operational issues
Numerical aptitude and critical thinking sufficient to solve operational problems
Analyzing operational processes and identifying opportunities for improvement
Operating standard office equipment and using required software applications to produce correspondence, reports and electronic communication
Lead the work of others and provide cross-training, coaching and mentoring
Read, comprehend and apply business-related information
Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes without benefit of formal organizational authority
Serve as a role model and provide a high level of customer service
Establish and maintain effective working relationships at all levels of the organization

Client Service Associate Resume Examples & Samples

Exposure to economics or finance
Client-focused with a desire to provide the highest standard of client service
Ability to respond quickly and calmly to changing demands from clients
Results-driven
Understanding of hedge fund strategies
Experience in report production, investment writing and requests for proposal (RFP)
Series 24

Client Service Associate Resume Examples & Samples

Managing the team schedule
Team meeting agenda
Call lists
Travel, reservations, booking events
Expenses
Intern and other hiring coordination / scheduling

Registered Client Service Associate Resume Examples & Samples

Assist Private Wealth Advisors (PWA) with maintaining all aspects of corporate client relationships
Interact closely with clients and respond timely to questions or issues
Daily administrative duties include booking of trades, processing documentation, handling phones and mailings
Business development includes managing prospect reservation system, sourcing new clients and cultivating existing relationships
Interacting with PWM management
Participating in ongoing learning and development to enhance support of PWAs’ business
Good knowledge of Word, Excel, and PowerPoint
Knowledge or experience with Fixed Income products is highly preferred

Client Service Associate Non Registered Resume Examples & Samples

1-2 years administrative experience; financial services experience preferred
Must have excellent attention to detail and follow-up skills
Series 7 and 63 a plus but not required
Focus on providing exemplary client service
Focus on excellent communication skills
General understanding of the investment brokerage industry, securities regulations, and investment products

Client Service Associate Resume Examples & Samples

Reviews, updates, maintains and services accounts by enforcing the documentation of client accounts to meet industry policies and regulations, and protect the firm, FA’s and clients
Monitors and resolves issues related to regulations on client accounts to identify potential problems or status of high risk accounts and situations
Interpersonal and communication skills sufficient to interact with associates at all levels of the organizational as well as FA’s, both orally and in writing
High School Degree or equivalent with at least two (2) years of customer service experience

Client Service Associate Resume Examples & Samples

Will work as a partner with an External Wholesaler to develop, maintain and expand relationships, and drive sales in your region for separate accounts, mutual funds, closed end funds, and alternative investments
Handle incoming phone calls, requests for product information, sales and marketing material, and problem resolution in a professional and timely manner. Can include conducting timely, thank you calls, targeted campaign calls, and portfolio reviews
Establish key relationships with registered investment advisors and other financial representatives within our coverage with occasional travel throughout the territory
Provide sales meeting preparation and follow-up for the external wholesaler
1-3 years of financial services industry experience
Strong knowledge of mutual funds, separate accounts, closed end funds, or alternative investments
Strong organization skills with the ability to manage multiple tasks
Excellent verbal, written, and presentation skills. Proven selling and relationship building skills
Self-starter and self-motivated person who is capable of working in a team environment
Preferred FINRA Licenses (Series 7, 66 and 31; will be required within 6 months)
Strong computer skills, including MS Word, PowerPoint, and Excel

Client Service Associate Resume Examples & Samples

Serve as the primary client service contact
Submit and track new investment and insurance business
Execute securities trades and money-movement transactions
Submit and manage client service documentation
Oversee our website and digital presence

Client Service Associate Resume Examples & Samples

Educate clients on account services and capabilities
Input data in to financial planning tools
Assist with the preparation of reports and other materials for client meetings
Ensure appropriate documentation is collated for new accounts and service requests

Client Service Associate Resume Examples & Samples

Minimum of 3 years relevant experience in the financial services industry
Knowledge of financial industry/products
Ability to acquire Series 3 and 7 registration, and additional licensing as needed by the Firm
Excellent written and oral communication skills in English and Mandarin
Minimum of university undergraduate or equivalent

Client Service Associate Resume Examples & Samples

Identifies practice management opportunities through various firm channels
Establishes and cultivates relationships with new clients and proactively helps to resolve issues and concerns
Provides support on products and services
Conducts quarterly/annual business performance reviews in conjunction with the Financial Advisor
If required, maintain CFP or CFA designation

Client Service Associate Resume Examples & Samples

60% Financial Planning & Advice / Product Solutions
Prepare preliminary financial planning recommendations and initial product solutions for advisor review and use in client meetings
Prepare charts, graphs, tables and other visual aids to be used in implementation meetings with clients
Develop portfolio/robust product solution recommendations that will fit the client’s risk tolerance and time frame as well as develop appropriate product deliverables
40% Client Care / Business Management
Maintain client contact during the financial planning process. Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts
Review and update client information as needed for client review meetings. Attend and participate in client meetings if necessary
Manage and resolve client service problems
Perform other allowable duties as assigned by the financial advisor(s)

Junior, Client Service Associate Resume Examples & Samples

Mastery of the following systems: TrustDesk, ORS system and PostEdge
Working Knowledge of Wealth Manager/Temenos
Assisting clients with Portfolio Online
Responsibility for inputting all cash processing functions
Ability to handle all aspects of gifting - cash / in kind / gift letters / Crummey letters
Ad hoc bill-paying and set up recurring payments
Managing clients’ quarterly tax payments and annual IRA contributions/RMDs
Researching and resolve overdrafts
Preparing new account packets and open new accounts & sub-accounts
Assisting with file coordination for quarterly admin & investment reviews
First review of administrative reviews
Provide documentation for Annual Review Suite
Researching client inquiries/problems and bring about resolution
Administrative support: answer telephones, prepare correspondence, maintain files
Integral support for client service teams and special projects as assigned/requested
Learn and demonstrate proficiency with systems and processes
Professional and polished interaction and communication with colleagues and clients
Show initiative when learni

Client Service Associate Resume Samples

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Client Service Associate Resume Examples & Samples

Senior Client Service Associate Resume Examples & Samples

Senior Client Service Associate Resume Examples & Samples

Client Service Associate Resume Examples & Samples

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Client Service Associate Resume Examples & Samples

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Client Service Associate Resume Examples & Samples

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Client Service Associate Resume Examples & Samples

Client Service Associate Resume Examples & Samples

Client Service Associate Resume Examples & Samples

Client Service Associate Resume Examples & Samples

Non Registered Client Service Associate Resume Examples & Samples

Non-registered Client Service Associate Resume Examples & Samples

Client Service Associate Resume Examples & Samples

Client Service Associate Resume Examples & Samples

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