Center Consultant Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the center consultant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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D Zulauf

Destiney

Zulauf

3271 Marcellus Harbor

Houston

+1 (555) 482 9430

3271 Marcellus Harbor

Houston

Phone

p +1 (555) 482 9430

Experience Experience

Boston, MA

Contact Center Consultant

Boston, MA

Prosacco, Sawayn and Hyatt

Boston, MA

Contact Center Consultant

Provide technical leadership to the design, development/implementation, and testing of business solutions, integrating legacy and new technologies
Provide quality and courtesy to all calls and electronic communication
Provide guidance and consultancy on communications solutions
Perform other tasks as assigned
Create and update Dell enterprise design standards, templates and processes
Provide customer service support to Camden prospects and residents by answering incoming calls/emails and processing all inquiries in a timely manner
Coordination and management across multiple vendor partners

Boston, MA

Consultant, Mastercard Intelligence Center

Boston, MA

Hauck LLC

Boston, MA

Consultant, Mastercard Intelligence Center

Provide insight into cyber-related intelligence tasking, collection, exploitation, processing, and dissemination issues
Understands the life cycle of network threats, attack vectors and methods of exploitation
Provide on the ground advice, knowledge, support and education seminars to the wider business on cybercrime and its implications for customers and clients
Assist in live time events to protect against ongoing threats and determine causality
Assess complex programmatic issues and applying diagnostics to assess risks and propose innovative solutions
Understands penetration testing and application testing methodologies
Proactively identify potential information security intelligence areas, opportunities and propose recommendations that would positively minimize the threat to Mastercard and its customers

present

Los Angeles, CA

Sunglass Hut-consultant River Center

Los Angeles, CA

Waters, Ernser and McLaughlin

present

Los Angeles, CA

Sunglass Hut-consultant River Center

present

People work for people – uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment
Seeks out opportunities for self-development as defined in an individual development plan
Creates an inspirational and motivating work environment that reflects the integrity of the brand
Impeccably executes all operational policies and procedures and maintains brand standards
Consistently executes all visual standards, store merchandising practices and inventory control activities
Partners with Store/Center Manager to maximize sales potential
Properly executes all promotions, contests and incentives

Education Education

Bachelor’s Degree in Information Systems

Bowling Green State University

Bachelor’s Degree in Information Systems

Skills Skills

Consistently maintain departmental standards for quality
Consistently meet all performance standards including schedule adherence, average handling time, and call quality
Use problem solving skills and best judgment to handle unpredictable situations as they arise
Provide quality and courtesy to all calls and electronic communication
Consistently meet all performance standards including schedule adherence, average handling time, call quality and departmental/company policies
Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments
Perform other tasks as assigned
Escalate issues through appropriate channels
Take an active role in ensuring the department goals and objectives are being met or exceeded
Communicate with customers and supervisors regarding assignments and meet expectations

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Contact Center Consultant Resume Examples & Samples

Provide architecture and technology leadership across a wide range of contact center technologies including but not limited to IVR’s, ACD’s, intelligent call routing, SIP, CTI, CRM and Omni-channel
Analyze, design and integrate innovative communications solutions to deliver expected business outcomes
Requirements documentation and refinement for various lines of business and associated segments
Create and update Dell enterprise design standards, templates and processes
Coordination and management across multiple vendor partners
Technical mentor; guides for less experienced engineers and technicians
Provide technical leadership to the design, development/implementation, and testing of business solutions, integrating legacy and new technologies
Innovative thought leader and authority on contact center telephony solutions to solve client business problems
Preparing and presenting potential technical solutions and advising the business on the technical and business value of the proposition
Keeping up-to-date on new technology, standards, protocols and tools in areas relevant to the environment
Experience in leading teams consisting of highly technical architects and engineers, bringing focus on that which truly matters
Varied contact center experiences including voice platforms, telecom networks, skills based routing, speech recognition and IVR as well as Omni-channel integrations
Technical understanding of contact center PSTN and VoIP, SIP telephony systems integration with CTI
Deep understanding and commitment of stable, scalable, and fault tolerant solutions. Experience in large operational environments is a must
Experience in project, portfolio, and vendor management
Experience with service delivery, business relationships and account management
Experience with call center reporting metrics and drivers
Ability to work effectively with limited direction and achieve consistently excellent results
Technical level project planning and delivery skills,
Strong organizational skills and proficiency to prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
Applicant must be capable of effective communication and influential skills at all levels of the organization
Expert knowledge of Windows-based computers and Microsoft Office programs; specifically, Excel, Outlook, Project, Visio and Word

Cybersecurity Defense & Intelligence Center Consultant Resume Examples & Samples

Experience using SIEM (Security information and event management) systems
Experience gathering threat intelligence, and using this information to access the environment for IOCs (indicators of compromise)
Ability to write detailed reports for management on cyber security threats as they pertain to our environment
GIAC

Modern Data Center Consultant Resume Examples & Samples

Cloud technologies including enterprise or hosting provider service development experience, with an in-depth, hands-on knowledge of SaaS, PaaS, and IaaS solutions
Experience in application solution architecture, enterprise hosting services, design, and/or enterprise data processing
Experience in virtualization technologies, such as VMWare, KVM, Hyper-V, OpenStack & Xen
Good understanding of High-Availability (HA), Cluster architectures, deployments & Experienced in HA solutions
Hands-on technical prototyping in a virtualized and/or cloud services environment with a hands-on understanding of Cloud Computing solutions
Hands-on ability to construct, configure, deploy, and manage cloud and virtualization components, integration of components into comprehensive capabilities, best practices for design and implementation, and common technical risks associated with cloud acquisition
Good understanding of IT security risks at all levels, including cloud environments, operating systems, database systems, middleware, web etc
Experience with defining and developing detailed technical documentation: results reports, requirements, design specifications, capacity planning guides, migration plans, etc
Able to work in a team of architects designing and implementing solutions that meets defined requirements and standards
Demonstrated technical architecture design, configuration & implementation, migration & coexistence expertise for medium to large sized enterprise platforms

Onsite Center Consultant Resume Examples & Samples

High School Diploma or equivalent education
1+ year of specialized experience
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
Ability, on a consistent basis, communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to work with minimal supervision

Financial Center Lending Consultant Resume Examples & Samples

Proven success in meeting/exceeding sales production goals
Ability to work as part of a team, lead and influence teammates on mortgage business priorities
Bilingual skills, as required Desired Skills 3 years sales experience

Data Center Consultant Resume Examples & Samples

Deep understanding of Data Center related concepts and technologies
Deep understanding of virtualization (preferably VMWare), storage (preferably EMC), network (Layer 2 and 3)
Knowledge of converged, hyperconverged architectures
Deep understanding of Load balancer, firewall concepts
Knowledge of any one public cloud – AWS, Azure etc
Pre-sales experience on big RFP responses
Experienced in infra sizing, sizing optimizations etc
Familiar with DR and backup technologies
Preferably has ITIL certifications
A relevant technical advanced Bachelor’s Degree
At least 8 -12 years’ experience in solution architecture and/or consulting
A mastery of data centre and cloud computing concepts and the ability to articulate these concepts to technical and non-technical audiences
An ability to help clients analyse their current data centre costs and advise on ways to optimize spend through data centre transformations
Strong analytical and documentation skills
Ability to operate under minimal supervision, with wide latitude for independent action
Demonstrated experience with identifying opportunities and providing the technical responses in RFPs/RFI’s and Compliance documents
Ability to deal with ambiguity and lack of detail. Need to be able to adapt to an environment that is constantly changing
Consulting experience would be advantageous
Strong experience with architecting enterprise system architectures
Recent experience with design, implementation and support of IaaS, PaaS and/or SaaS highly desired
Demonstrate advanced client engagement skills with the ability to gather information and translate these into existing services and solutions offerings
Good interpersonal and presentation skills
The ability to travel as needed within the Asia Pacific region

Data Center Consultant Resume Examples & Samples

Participate in a variety of projects related to IT infrastructure and data center technologies, ranging in both size and scope
Assess, design and implement Disaster Recovery/High Availability solutions
Assess, design and implement IT architecture and infrastructure solutions
Assess, design and implement ITIL processes
Experience in designing, implementing, and maintaining large corporate server and mass storage infrastructure
Hardware Platform experience (Unix/Wintel - HP/Sun/IBM etc.)
Operating Systems experience (Windows/Unix - All versions)
Experience with storage technologies (SAN/NAS) including hardware & software(EMC/NetApp/Sun/IBM/HP etc.)
Experience with implementation and support Disaster Recovery/High Availability solutions
Experience with virtualized environments (VMware, Citrix, etc.)
Experience with back-up, archiving and vaulting (Symantec/VeritasNetbackup and all the associated hardware and networking related to back-upsolutions)
ITIL certification as an asset
Project/ team management skills
Ability to translate business requirements on technologies and create business cases

Digital Center of Excellence Consultant Resume Examples & Samples

Analysts: Deep expertise in one or more Digital domain, proven record of academic excellence from a leading institution, demonstrated first experience
Associates: 4-8 years’ success in a rigorous Digital environment, proven record of academic excellence from a leading institution, MBA preferred
Experienced Hires: 7-10 years’ progressive experience combined with focus area of deep Digital expertise

Contact Center Consultant Resume Examples & Samples

High School or equivalent education and experience. 0-2 years of experience in customer service
Prior experience as Call Center Trainee. Skilled in one or more call center functions
Desk/phone work. Able to work 20 - 30 hours per week and accommodate a flex schedule

Consultant, Mastercard Intelligence Center Resume Examples & Samples

Gather intelligence, analyse and report cyber and physical threats targeted at the Mastercard organization
Liaise with internal Information Security teams, Mastercard technology teams, and external partners on indicator gathering and other research pertaining to current trends and threats
Ability to focus on Advance Persistent Threat (APT) actors/Tactics, Techniques and Procedures (TTP) and Open Source Intelligence (OSINT) techniques to aid with reporting threats to upper management as well as key business partners
Support Cyber and Physical intelligence on a global-level by monitoring business systems for anomalies and threats that require further investigation. Thereafter, working with other departmental experts to understand the threats and their implications
Create and support initiatives addressing implementation of information security operations policy, threat detection and mitigation, and enhanced integration and operational collaboration
Provide insight into cyber-related intelligence tasking, collection, exploitation, processing, and dissemination issues
Proactively identify potential information security intelligence areas, opportunities and propose recommendations that would positively minimize the threat to Mastercard and its customers
Assist in live time events to protect against ongoing threats and determine causality
Assess complex programmatic issues and applying diagnostics to assess risks and propose innovative solutions
Provide on the ground advice, knowledge, support and education seminars to the wider business on cybercrime and its implications for customers and clients

Contact Center Consultant Resume Examples & Samples

Capture accurate and legible documentation on all activity in OneSite Crossfire system
Consistently maintain departmental standards for quality
Provide customer service support to Camden prospects and residents by answering incoming calls/emails and processing all inquiries in a timely manner
Provide quality and courtesy to all calls and electronic communication
Consistently meet all performance standards including schedule adherence, average handling time, call quality and departmental/company policies
Communicate with customers and supervisors regarding assignments and meet expectations
Take an active role in ensuring the department goals and objectives are being met or exceeded
Escalate issues through appropriate channels
Perform other tasks as assigned

Member Case Resolution Center Senior Consultant Resume Examples & Samples

Manages the resolution of expedited appeals, Part D coverage determinations and redeterminations, as well as complex grievance cases. Prepares all cases in accordance with regulations, compliance standards, and policies and procedures
Investigates all complaints, grievances and appeals, including collection of appropriate documentation. Represents Health Plan in Administrative Law Judge cases. Participates in departmental meetings, trainings, and unit self-audits as requested
Makes initial and follow up contacts with patient/members. Helps facilitates care to meet patient's immediate needs within to meet required timeframes. Responds to members, their physicians, and authorized representatives regarding the Health Plan's determination
Minimum three (3) years of HMO experience or comparable experience

Center Consultant Resume Examples & Samples

6+ months of specialized experience
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Student Technology Center Consultant IU Students Resume Examples & Samples

Provide helpful and courteous assistance to students, faculty, staff and fellow consultants
Monitor conditions of all lab equipment and supplies during assigned shifts
Answer customer questions regarding hardware, software, and supplies
Maintain a positive customer service attitude and a desire to help others
Currently enrolled IU student in 6 or more credit hours
Ability to work a minimum of 8 hours per week and weekends
Class schedule or availability with resume
Qualified applicants can apply by uploading a cover letter including availability and their resume. The system will only allow you to upload two documents. Both are required to be considered for employment
Freshman or Sophomore standing
Computing skills across Windows and Mac platforms
Regularly deliver technical information to individuals with a wide range of ability levels
Proactive customer service outlook
Professional attitude and demeanor

Hybrid Finance Center of Excellence Senior Consultant Resume Examples & Samples

Work with existing Hybrid businesses to develop/reengineer processes and implement tools for the strategic and financial planning process; lead improvements in the planning process, including macro and micro plan and forecast updates, as required
Act as liaison between the COE and the newly acquired Hybrid businesses ensuring they are transitioned and integrated into the COE in a well-planned, timely and efficient manner and, as existing Hybrid business teams need financial support, helping them resolve issues and also look to improve current practices
Work with the DNA P&P team to develop/support robust, stress tested business cases and multi-year strategic plans (the cycle involves working with key stakeholders to define strategic priorities and scope the investment, followed by performing the required financial diligence to model the opportunity as well as preparing presentations for investment review by executive leadership)
Implement/improve required standard reporting processes across Hybrid businesses related to financial, sales and operational performance
Identify/revise business drivers for Hybrid businesses to track and to enable the appropriate review of operating performance, trends and financial risks
Interact frequently with senior level firm leadership to present various financial analyses, propose recommendations with require support and also provide overall financial advice
Interact with the Hybrid COE’s team to ensure appropriate accounting, especially revenue recognition, is being followed
Look to drive process and technology automation improvements, related to Order to Cash and Record to Report processes, business case development and other business-related activities (e.g. sales performance management)
In addition, this role will support the DNA P&P team on other ad hoc projects on an as needed basis
B.A. /B.S; MBA preferred
Minimum of 5-7 years of experience with the entire Microsoft Office Suite, including advanced level PowerPoint and expert Excel modelling skills
Strong analytical skills - ability to visualize, articulate and solve complex problems and concepts and make decisions that are sensible and based on available information
Experience in understanding the dynamics/various business drivers of IP-based businesses
Ability and willingness to travel on a limited basis as needed
Experience producing and delivering written communications and presentations to Executives
Outstanding attention to detail, ability to proactively detect and report risks and adherence to project deadlines
Ability to "think outside the box" while identifying problems and developing creative solutions
Experience working in complex, multi-stakeholder organizations

Technical Consultant, Is Center, Ap Resume Examples & Samples

English, Japan speaking
BS in engineering field or equivalent experience
A minimum of seven years related experience with recognized expertise in applying information solutions. Strong application knowledge and demonstrated commercial skills. Experience in manufacturing operations with knowledge of Rockwell solutions preferred
Application experience with Factory Talk Production Centre (FTPC), or Apriso Flexnet, or Proficy PA, with industry experience in Life Sciences, Automotive or Consumer Product Goods
Good understanding of and strong interest in contemporary IT technologies including Internet infrastructure and applications, server-based computing, middleware, .NET, Java
Proven technical ability to create new demonstrations and modify existing ones for prospect-specific situations using Rockwell products and complimentary technologies
Proven technical presentation and interaction skills

Sunglass Hut-consultant River Center Resume Examples & Samples

Creates an inspirational and motivating work environment that reflects the integrity of the brand
Builds the Sunglass Hut brand by consistently executing the brand standards
Consistently executes all visual standards, store merchandising practices and inventory control activities

Contact Center Consultant Resume Examples & Samples

Showcase the value of the community features as they relate to the customers’ needs
Assist current residents with requests for maintenance, courtesy officers, and other community related questions and issues
Accurately capture resident and prospect information for communication and record keeping
Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer focused attitude at all times
Escalate issues through the appropriate channels when necessary
Use problem solving skills and best judgment to handle unpredictable situations as they arise
The expectation is that 95% of your time will be spent taking calls on a defined schedule, with 5% devoted to training and reporting
Will assist in other projects and activities as needed

Snr Consultant Server Admin Data Center Frankfurt Resume Examples & Samples

Should have minimum of 8 to 10+ years of relevant experience and should be ready to support customer business hours and on-call supports
Responsible for UNIX/Linux architecture and design for 24x7x365 global operation
Maintain OS (AIX, HP-UX, Solaris & Linux) upgrades, patches
Maintain and Administer Virtualization technologies like Power VM, Integrity VM, Solaris Containers and zones
Maintain and Administer Cluster technologies like Power HA, Service Guard and DR solution
Knowledge and understanding of implementing HA solution for ERP solutions like SAP on UNIX/Linux
Knowledge of administering Enterprise class servers like p795, p595, HP Superdome, SUN M9000 etc
Provide L2/L3 system administration support
Capacity planning based on growth
Project planning and documentation
Adherence to agreed SLA
Understanding of ITIL V3
Understanding of IBM and EMC Storage
Understanding of IBM TSM and EMC Networker
Understanding of Nagios monitoring
Fluency in Germanand French
High analytical skills

Insights Center Consultant Resume Examples & Samples

Collaborate with Data and Analytics leadership and staff to design and build demonstrations of specific solutions, work together with KPMG partners to craft client workshops, and facilitate the client workshops that take place within the center
Engage with clients and KPMG partners throughout the workshop process; use knowledge to recognize and inform clients on the impact of a hyper-connected world, technology disruption and customer centricity
Understand the possibilities of modern data analytics and technology and help clients build a vision as to how to draw real value from findings
Collaborate with KPMG partners to plan the layout and agenda of the workshops and clarify outcomes that the client is hoping to achieve
Collaborate with D&A solution owners and digital designers to help shape existing solutions into “Insights Center-ready” solutions and know how to operate them in the center
Guide customers through the use of the Insight Center facility and the features available; offer a good understanding of the entire portfolio of in-house D&A solutions and third-party vendor solutions
Minimum of 3 years’ of experience in designing and delivering collaborative sessions with clients, including experience facilitating sessions for senior leaders and C-level clients
Bachelor's degree in business studies or a math/science field from an accredited college or university
Well-organized, can plan workshops that may run for many days, or even weeks with general knowledge of the sales process, including identification of sales leads / opportunities
Hands-on use of big data analytics applications, and experience working with others to help design and configure them for specific business use cases (knowledge of or use of Visualization such as Tableau and QlikView are a plus)
Ability to work within a matrixed partnership environment, ability to manage and motivate individuals outside of direct reporting lines as well as strong teaming and networking skills
Strong organizational skills; able to lead multiple projects, stakeholders and team members concurrently; effectively manage stakeholder expectations and reporting prior, during and post sessions

Senior Contact Center Consultant Resume Examples & Samples

Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments
Consistently meet all performance standards including schedule adherence, average handling time, and call quality
The expectation is that 90% of your time will be spent taking calls on a defined schedule, with 10% devoted to training and reporting
Will implement and oversee community and Contact Center projects
Contribute to mentoring new hires and current team members when needed
Support team members with escalated customer calls
Assist with the Contact Center quality assurance standards
Involved in research and reporting
Participate in on-call rotation if necessary