Care Mgr Resume Samples

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B Jast

Brenna

Jast

2531 Patience Hollow

San Francisco

+1 (555) 263 6834

2531 Patience Hollow

San Francisco

Phone

p +1 (555) 263 6834

Experience Experience

Dallas, TX

Mgr Customer Care

Dallas, TX

Batz-Walsh

Dallas, TX

Mgr Customer Care

Assists in managing/manages personnel matters including hiring, performance appraisals, promotions and terminations
Assists in meeting/meets regularly with field staff to review field problems first hand, including Registrar of Contractors job inspections and ensures staff receives and complies with Customer Care training provided by Division/Beazer Homes
Assists in responding/responds to quality issues where homeowner dissatisfaction is evident, including meeting with homeowners to review and resolves sensitive situations prior to formal complaints or litigation being filed
Manage/perform new home orientations with homebuyers to educate buyer on homeownership protocols and warranty coverage
Assists in managing/manages completion of all two/four and eleven month warranty lists and communicates/negotiates with staff and subcontractors on issues and complaints
Manage personnel matters including hiring, performance appraisals, promotions and terminations
Meet regularly with and monitor performance of staff to maintain compliance with all established protocols, including customer survey scores

Los Angeles, CA

Mgr, Amb Care Dept

Los Angeles, CA

Gleason, Konopelski and Koss

Los Angeles, CA

Mgr, Amb Care Dept

Responsible for achieving both short-and long-term strategic, business, and financial goals/objectives
Collaborates with Physician Team Leader and Department Chief in developing the level of patient services and the day-to-day operations of the department
Provides for on going staff development
Acts as a patient advocate resolving patient care issues
Designs and evaluates processes to improve systems and patient care results across the continuum of care
Manages outpatient programs, services, and operations and through nurse supervisor(s) and/or assistant department nurse manager(s) is responsible for the delivery of nursing services and outpatient care which are integrated with business plans and meet or exceed cost, quality, clinical, and utilization standards and performance measures
Collaborates with physicians, nursing, and other health care providers in establishing, implementing, and maintaining patient care and quality service standards to meet members' and internal clients' expectations

present

New York, NY

RN Case Mgr-my Care OH

New York, NY

Heidenreich Inc

present

New York, NY

RN Case Mgr-my Care OH

present

Assist in education of member/caregiver regarding healthcare access and benefits, and provide member/caregiver with health education and wellness materials
Works collaboratively with the utilization management department in authorizing approved services
Facilitate and coordinate services based upon the care treatment plan developed in collaboration with all stakeholders
Develop and implement care plan, defining specific issues, prioritized goals and interventions as agreed to by all parties
Complete comprehensive and ongoing physical and behavioral assessments by gathering information from the member, family, provider and other stakeholders
Responsible for ICDS model of care orientation and training of both facility and community providers
Acts as primary point of contact with the member and Primary Care Provider (PCP) and functions in a collaborative team role as an integral member of the interdisciplinary care team (ICT)

Education Education

Bachelor’s Degree in Nursing

Washington State University

Bachelor’s Degree in Nursing

Skills Skills

Ability to operate PC-based software programs including proficiency in Word, Excel, PowerPoint, Access and Project
Excellent verbal and written communications skills
Extensive knowledge of the management of chronic conditions
Strong analytical and problem solving skills
Ability to effectively analyze, interpret, apply and communicate policies, procedures and regulations
Excellent case preparation and abstracting skills
Demonstrated ability for assessment, evaluation and interpretation of medical information, and care planning
Ability to work independently
Strong organizational skills
Operates personal computers, printers, facsimile, telephones, copy machines and other commonly used office accessories/equipment

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Mgr-guest Care Resume Examples & Samples

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
Extends professionalism and courtesy to employees at all times
Maintains current licenses and permits as prescribed by local, state and federal agencies

MGR Comprehensive Care Mgmt-waco Resume Examples & Samples

Masters in Social Work or Bachelor in Healthcare required
5+ years of experience required
LMSW, LMSW-AP, LCSW or RN License required

Rn Care Mgr Bachelors Temple Resume Examples & Samples

Assesses the health care, educational, psychosocial needs of the patient/family
Skill in care management and patient assessments
Ability to facilitate patient access to community resources
Ability to maintain confidentiality with all aspects of patient information in accordance with all applicable policies and regulations

Senior Mgr Customer Care Resume Examples & Samples

20% Spend time on the floor coaching Associates and assisting with escalated issues, ensuring that speed to answer, aging tickets, resolutions and abandoned calls are managed to the metrics
15% Collaborate with peers and senior leadership to develop monthly, weekly and daily plans to accomplish functional area goals, department goals and objectives
15% Promote strategic planning to improve productivity, efficiency gains, employee's morale and
15% Measure quantity and quality of performance; identify and use data to develop solutions that increase operational efficiencies
10% Identify and communicate with peers and senior leadership current and future functional and organizational needs
10% Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion
15% Provides guidance and training specific to area of expertise. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within Customer Care
Must be eighteen years of age
Must pass the Drug Test
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
5 plus years in a Call Center Environment
Retail or home improvement industry experience
Supervisory and Management skills
Ability to communicate with Executive group
Management of Cross-functional teams

Care Mgr Resume Examples & Samples

Participates in programs to proactively identify members at risk who are appropriate for case management services
Acquires appropriate clinical records, clinical guidelines, policies, EOC, Benefit Policy and coding guidelines
Must have and maintain active valid CA Registered Nurse License
Must be able to work well with all levels in the organization
Ability to operate PC-based software programs including proficiency in Word, Excel, PowerPoint, Access and Project

Mgr, Amb Care Dept-general Surgery Resume Examples & Samples

Ensures that services meet members', physicians', and internal clients' needs in a changing and competitive health care market
Achieves integrated services across the continuum of care and manages and ensures continuous improvement of all clinical practices, services, and operations by designing and implementing systems, processes, and methods to evaluate and improve patient care
Responsible for achieving both short-and long-term strategic, business, and financial goals/objectives
Collaborates with physicians, nursing, and other health care providers in establishing, implementing, and maintaining patient care and quality service standards to meet members' and internal clients' expectations

Mgr, Amb Care Dept Resume Examples & Samples

Provides for on going staff development
Develops, implements, and monitors departmental policies and procedures which support the organization's goals and business objectives and ensures they are met
Completion of Kaiser Permanente Southern California Postgraduate Fellowship in Health Care Administration and two (2) years of supervisory experience

Customer Care Unit Mgr Resume Examples & Samples

Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity and superior quality
Ensure compliance with regulatory agency guidelines and standards and implement any necessary procedural changes
Minimum of three years supervisory experience managing, motivating, and developing employees
Experience in mortgage servicing, banking, insurance, contact center management, business process outsourcing, or related industries
Knowledge of ADP system or other time management tools
Demonstrated ability to be decisive and results-oriented with a high level of integrity

Bcba Care Mgr-autism Resume Examples & Samples

Monitor and trend timeliness of department decision making and responsible for all department audits inclusive of completing audit roadmaps, preparing files for client and regulatory agency audits
Ensure staff provide accurate evaluations, authorizations and determinations of appropriate levels of care based on established medical necessity criteria
Review BCBA assessments submitted by providers for adherence to ASD “best practice” guidelines
Oversee the coordination of outpatient and inpatient discharge planning with the practitioner to assure continuity of care
Act as a liaison with parents and the healthcare community to ensure continuum of care and support for members
Knowledge of managed care, analytics, performance improvement and clinical skill preferred
Ability to travel at least 20% of the time to local provider offices

Mgr Long Term Care SA Resume Examples & Samples

Manages quality improvement activities
Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff. Ensures on going staff development
Current California RN license preferred

Mgr Customer Care Resume Examples & Samples

Manage/perform quality inspections of homes prior to delivery to ensure homes are delivered “clean and complete” w/out outstanding punch list items
Manage/perform new home orientations with homebuyers to educate buyer on homeownership protocols and warranty coverage
Manage/perform warranty calls on established timetables or based on homeowner requests
Communicate/negotiate with staff, subcontractors and homeowners on issues and complaints
Respond to homeowner quality and warranty concerns with a sense of urgency, including meeting with homeowners to review and resolve sensitive situations
Analyze monthly warranty statistics and report results to supervisor
Meet regularly with and monitor performance of staff to maintain compliance with all established protocols, including customer survey scores
Conduct need analysis and develop/train organization to meet current and future projections
Maintain budgets on purchase orders issued to subcontractors and reimbursements to homeowners
Manage personnel matters including hiring, performance appraisals, promotions and terminations

Customer Care Mgr Resume Examples & Samples

Manage escalated and large warranty issues for closed homes, including insurance/litigation
Conduct in-person homeowner assessments on an as needed basis
Establish and maintain positive customer relationships
Determine trade accountability for back charges and P.O.’s
Authorize payment for work performed up to approval limits
Follow applicable legal protocol and process necessary workflow
Partner with other Customer Care Managers to address escalated homeowner concerns

Customer Care Mgr Resume Examples & Samples

Determine if corrective work order is needed
Lead root-cause analysis
Manage trades to completion of service requests to customers’ satisfaction
Perform minor service related tasks (e.g., adjustments, repairs), as requested

Mgr Customer Care Operations Resume Examples & Samples

Directly manages CCO supervisors
Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies. Answers questions and recommends corrective services to address customer complaints
Maintains good working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met
Develops the members of their customer service team and delivers performance results to Customer Care Representatives
Administers company and divisional operation policies, best practices, and standard operating procedures to facilitate performance that exceeds the client expectations
Coordinates and controls the activities, plans and programs (within the guidelines of authorized company policies, programs, procedures, budgets, laws, and good business ethics) of the immediate staff
Determines and initiates appropriate resolution for escalated calls
Manages call monitoring through supervisors to provide feedback and coaching of team members according to quality standards
Maintains and improves performance of department through building employee morale, motivating employees, and using constructive coaching/discipline policies of organization
Identifies areas where additional development is required and makes recommendations to management on how to achieve necessary results
High School Diploma and at least 5 years of experience in a contact center OR a Bachelor’s Degree and at least 3 years of experience in a contact center
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
At least 2 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work

Care Mgr Resume Examples & Samples

Develop a problem list and care plan for all disease management participants stratified to the highest level of intervention and other participants as indicated by program protocols. Oversees
Conduct telephonic education of self-management strategies for specific chronic diseases (asthma, diabetes, and cardiovascular disease). Meet minimal standards for productivity related to successful contacts
Remain current in the key patient educational concepts for self-management of specific chronic diseases or other health conditions (asthma, diabetes, and cardiovascular disease, or high risk pregnancy). Certification in disease specific topics required as soon as testing requirements set by the certification boards have been met
Participate with team on case conferences as scheduled to ensure support from colleagues in optimizing strategies to assist our most needy members
Corporate Disease Management – Provide DM services for all programs - CA, WA, MI, UT, TX, NV, NM & OH
Must have a Certification in asthma education through the National Asthma educators Association, diabetes educator though American Association of Diabetes If candidate does not currently have one. Certification will be obtained as soon as it is possible for the respective candidate
At least one- year experience working with culturally diverse and low-income populations. Managed care experience is highly desirable

Mgr-customer Care Resume Examples & Samples

Minimum of five years call center leadership experience
Strong oral and written communication skills, as well as a strong analytical aptitude are required
Experience in facilitating rapid change, shifting priorities are required
Familiarity with Customer Service Technologies such as, Workforce scheduling tools, Knowledge management tools, CRM
Two years leading supervisory level teams to deliver organizational goals/targets
Advanced graduate degree, MBA preferred
Demonstrated knowledge of PPUC regulations specifically, Chapter 55, Chapter 56 and the PPL Electric Tariff
Familiarity with PPL Electric Utilities Accounting, Revenue and Electric Sales reporting policies and procedures
Demonstrated knowledge of the Customer Service System (CSS) and Customer DataMart applications
Familiarity with the provisions of the Labor Agreement

Care Mgr-autism Resume Examples & Samples

Provide peer-to-peer case consultation to BCBA network providers to support treatment planning and maximize member progress
Act as a liaison with parents and the health care community to ensure continuum of care and support for members
Facilitate clinical operations process to expedite linkage to care
Train Autism Service team staff and network providers on proprietary care management platform
Collaborate with Network Development to support recruitment and provider relations
Participate in corporate quality improvement activities as needed
Assist with special projects and administrative tasks as assigned
Must have experience supervising multiple staff
Must have strong organizational skills and understanding of systems analysis
Knowledge of Applied Behavioral Analysis and Autism Spectrum Disorder
Ability to multi-task especially when conversing with a member or provider while entering clinical data information onto ASG server
Must possess high-level written communication skills to complete required paperwork
Must demonstrate good computer, communication, analytical and problem-solving skills
Must maintain confidentiality and privacy with HIPAA along with state and federal guidelines
Must maintain record compliance within established ASD treatment guidelines
Must meet productivity requirements as established for the Autism Services team
Work hours vary between 8 am and 6 pm to accommodate call center. Job may require additional hours to accomplish workload by deadlines

Mgr Customer Care Resume Examples & Samples

Assists in managing/manages completion of all two/four and eleven month warranty lists and communicates/negotiates with staff and subcontractors on issues and complaints
Assists in responding/responds to quality issues where homeowner dissatisfaction is evident, including meeting with homeowners to review and resolves sensitive situations prior to formal complaints or litigation being filed
Assists in initiating/initiates correspondence to staff, other departments, state or local agencies, legal counsel and homeowners
Assists in analyzing/analyzes monthly warranty statistics and reports results to supervisor
Assists in meeting/meets regularly with field staff to review field problems first hand, including Registrar of Contractors job inspections and ensures staff receives and complies with Customer Care training provided by Division/Beazer Homes
Assists in conducting/conducts needs analyses and develops and maintains support organization to meet current and future projections
Assists in maintaining/maintains budgets on purchase orders issued to subcontractors and reimbursements to homeowners
Assists in managing/manages personnel matters including hiring, performance appraisals, promotions and terminations
May assist in coordinating/coordinates safety program for Division by ensuring construction sites have required information posted or available for OSHA, making periodic inspections, representing Division at OSHA inspections and coordinating safety training program with Construction Department. Reports any safety issues to supervisor

Mgr Asset Care Resume Examples & Samples

4-year Engineering/Maintenance degree or equivalent experience required
Minimum of five (5) years in an Engineering/Maintenance leadership/managerial position in a manufacturing environment
Advanced degree in Business Management, Project Management or Engineering preferred
Knowledge of brewing and packaging processes preferred
Corporate engineering experience with multiple plant support and experience preferred
Must be able to organize and administer multi-disciplinary capital and expense project budgets providing sound engineering direction, accurate budget forecast, engineering leadership and cost analysis relating to budgetary impact
Must be thoroughly knowledgeable in all phases of engineering, project management and related management functions
Must be able to develop and motivate engineering subordinates and work team members to ensure successful project implementation and continuous improvement
Must have good working knowledge of OSHA Standards, Plant Safety Rules and Regulations
Must be computer literate and competent in ProMag use
Knowledge of Asset Care and World Class Manufacturing practices

Assoc District Mgr, Equip Care Resume Examples & Samples

Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred
Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action
Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team
Good decision-making & problem solving skills when handling challenging situations in a fast- paced environment

Mgr Spiritual Care / Pastoral Ed Resume Examples & Samples

Support Allina Health’s strategy for whole person care by managing the highest quality spiritual care and pastoral education program to further integrated healing in our patients, staff, and community members
Manage staff and administrate chaplaincy program
Provide in-service education, serve on hospital(s) and Allina Health committees, plan and implement programming related to spiritual care, bereavement, and bio-ethics

Care MGR Field Resume Examples & Samples

In-state travel is required to primary care and behavioral health sites. Other in-state travel will be assessed
Develop a comprehensive understanding of Beacon Colorado’s Policies & Procedures, Clinical Criteria and Benefit Plan requirements
Receive and respond to psychiatric behavioral health and consult requests for all psychiatric access programs (C-PACK and PSYCHline)
Assist in recruitment, contracting and training of psychiatry teleconsultants
Act as a liaison between primary care and behavioral health for members who need behavioral health treatment follow up. Work with the Beacon Call Center, local mental health centers and other providers to ensure that appropriate services are linked
Experience with public speaking in preferred
Ability to organize multiple tasks simultaneously and with high level of autonomy is required

District Mgr, Equip Care Resume Examples & Samples

Full responsibility for P&L management
Achieve targeted sales, productivity, utilization, and profit goals
Grow and retain market share through management and delivery of premier customer service and sales initiatives
Significant face-to-face time with customers; building relationships and driving customer retention
Works directly with the technicians, providing one-on-one coaching to improve their skills and abilities, as well as adherence to company policies, procedures, and objectives
Conducts “ride along” fieldwork focusing on technical competencies, safety, and service
Utilize local sourcing and recruiting to identify candidates for future technician openings
5 or more years of management/supervisory experience in a service related industry
2 or more years of previous P&L ownership and responsibility
3 or more years of customer relationship development and management experience
Willingness to travel within the market spending significant time with current and potential customers
Valid driver’s license and acceptable motor vehicle record (2 year history)
Immigration sponsorship not available for this role
Previous business to business sales experience
Multi-unit restaurant management or technical field operations management experience
Demonstrated problem solving and decision making skills in a fast paced environment
Demonstrated selection, hiring, and team development skills
Strong organization, prioritization and follow-up skills Ability to work independently with minimal direct supervision
PC skills including MS Office and SAP

RN Case Mgr-my Care OH Resume Examples & Samples

Acts as primary point of contact with the member and Primary Care Provider (PCP) and functions in a collaborative team role as an integral member of the interdisciplinary care team (ICT)
Provides case management services in accordance with the Case Management Society of America (CMSA) standards of practice for members enrolled within the respective ICDS case management programs
Coordinates the care, services and health benefits for selected ICDS member populations
Monitors and promotes effective utilization of healthcare resources through clinical variance and benefits management
Coordinates at minimum, quarterly face-to-face interviews with each ICDS member
Works collaboratively with the utilization management department in authorizing approved services
Verify eligibility, previous enrollment history, demographics and current health status of each member
Complete comprehensive and ongoing physical and behavioral assessments by gathering information from the member, family, provider and other stakeholders
Develop and implement care plan, defining specific issues, prioritized goals and interventions as agreed to by all parties
Monitor and evaluate care plan on an ongoing basis through member, family, provider and stakeholder contact by modifying the plan as needed in conjunction with the prescribed care plan of the treating physician
Facilitate and coordinate services based upon the care treatment plan developed in collaboration with all stakeholders
Responsible for interdisciplinary care team coordination and member outcomes
Primary point of contact with the member’s PCP
Provide after hours on call coverage as needed
Collaborate with the utilization management department for service authorizations
Arrange and coordinate services with community partners to maximize utilization of appropriate community resources and support groups
Maintain current and accurate documentation of contacts, treatment plans, case notes, referrals, and assessments in Care Management electronic record according to current accreditation and compliance guidelines
Maintain appropriate documentation within protocols and guidelines of the Care Management program and within State, Federal and accreditation standards/guidelines
Participate in meetings with providers to inform them of Care Management services and benefits available to members
Engage members in Care Management through participating in information collection and assertive outreach, including home visits and telephone calls for members the team is unable to reach
Assist in education of member/caregiver regarding healthcare access and benefits, and provide member/caregiver with health education and wellness materials
Precept and/or mentor new staff
Responsible for ICDS model of care orientation and training of both facility and community providers
Completion of an accredited Registered Nurse (RN) degree program is required
Bachelor’s Degree in Nursing (BSN) or equivalent baccalaureate degree in healthcare field is preferred
Minimum of three (3) years of clinical experience is required
Three (3) years or more Medicaid and/or Medicare managed care experience is preferred
Three (3) years as a case manager is preferred
Two to three (2-3) years of experience as a charge nurse/preceptor experience is preferred
Intermediate proficiency level with Microsoft Office, including Outlook, Word and Excel skills
Ability to multi-task and work independently within a team environment
Ability to collaborate with other team members to optimize outcomes for members
Familiarity of the state and federal healthcare regulations and environment
Decision making and problem solving skills
Proper phone etiquette

Mgr Customer Care Resume Examples & Samples

Direct management employees in the development of strategies and implementation of tactics in support of business and financial plans. Coordinate and evaluate scheduling of work within the area. Coordinate operations activities with Contact Center Support teams. ; Review and approve all departmental expenditures. ; 30%
Develop, direct, manage, evaluate and instruct managers of bargaining unit or non-exempt line employees in the department. Evaluate management, supervisory and line employee performance and develop programs and new processes to enhance job skills and motivate employee towards department goals. ; ; 30%
Develop working relationships and implementation plans with union to reduce union / management misunderstandings and resolve labor / management disputes / grievances. ; Manage activities and processes in accordance with management guidelines and the CBA. ; 10%
Design, implement, and monitor identified process/procedural improvements. ; 10%
Interface with other business units to ensure timely completion of work and identified process/procedural improvements. Manage, direct and supervise the servicing of internal/external customer special needs. ; 10%
Establish and maintain a safe work environment for subordinates within the department. ; Manage the facility to ensure a safe, clean and productive work environment. ; 10%
Operational decisions are made without supervision; Decision-making authority is related to all people, processes and operations within the contact center
Provide performance feedback and decision into final performance ratings and salaries the Customer Care Center team. Conduct performance reviews and job selection interviews
Accountable to meet annual budget ($25M) through the management of people and processes, and the successful implementation of business and operational plans
Accountable for the overall performance of the Customer Care Center. ; Establish, promote and maintain a safe work environment
Accountable for ensuring customer and employee satisfaction
Represent Customer Care organization to both internal and external audiences. ; Advise/counsel Director on strategic direction as needed

Case Mgr Lead-comm Care Resume Examples & Samples

Provide guidance to the CLASS Case manager team
Assist with training/in-service as appropriate
Manage reduced caseload in the CLASS program to include home visits, telephone contact and written communication with clients on a monthly basis
Maintain client records per the Texas Department of Aging and Disabilities Services and GHC requirements
Maintain a high standard of quality client care, to ensure that the program is being utilized most appropriately for each client
Perform semi-annual chart reviews
Attend meetings with collaborative agencies
Research and maintain a resource list of non-waiver community resources to better serve clients
Maintain client confidentiality
Must have formal education equivalent of a bachelor’s degree in health and human services field and two years work experience in delivery of services and supports to persons with related conditions or similar disabilities or

Care Mgr Service Coord Lvn-current Employees Resume Examples & Samples

Current, unrestricted Texas license as a Licensed Vocational Nurse
Minimum two years precertification experience
Two (2) years of experience working with vulnerable populations and people with chronic or complex conditions, preferred
Managed care experience preferred, but not required
Required skills: Relationship-building, Effective written and verbal communication, Critical thinking and problem-solving, Ability to plan and organize effectively
Proficient in use of computer applications and typing speed of 35 words per minute minimum

Advanced Clinical Care Mgr Resume Examples & Samples

Master’s Degree in Nursing or related field, required
Current license to practice as a Registered Professional Nurse in New York State, required
Minimum of five (5) years clinical experience, required
Demonstrated leadership, interpersonal and problem solving skills, required

Mgr Quality / Risk / Care Mgmt Resume Examples & Samples

Responsible for the design, development and implementation of policies, procedures, processes and systems that enable staff and department managers to maintain and/or improve the quality of care and ultimately patient care outcomes
Provides coordination and organizational support for risk management, accreditation and patient/employee safety initiatives by identifying and implementing risk reduction strategies
Provides managerial leadership for the daily operations of the Patient Representative function

Intgrtd BH & Med RN Care Mgr Resume Examples & Samples

Provides community based care management to complex high risk patients with comorbid illnesses who require behavioral health intervention/support and are identified through predictive modeling, physician referral, and other involved care givers
Develops an individualized care plan for the patient and family caregivers based on a comprehensive assessment done via telephone or face-to-face in the PCP practice or patient home
Communicates and collaborates with other health team providers including PCP, specialists, visiting nurses, hospital case managers, SNF discharge planners, SNF LOS care managers and other mental health providers and community resource specialists
Maintains a panel of patients with comorbid medical and behavioral needs whose behavioral health problems are significantly impairing their access to medical care and or require more intense behavioral health management. Active case load = 60
Documents the plan of care and patients' progress toward goals utilizing a web based software program. Communicates directly with patient's PCP as needed. Upon completion of the goals of the care plan, patients may be discharged from care management
Bachelor's degree required. Bachelor's degree in Nursing preferred
License Registered Nurse required
5-8 years related work experience required
Work experience with target populations who have mental illness
Work experience with populations who are significantly impacted by social determinants of health
Problem Solving:Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents
Independence of Action:Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction

Mgr, Customer Care Required Location Resume Examples & Samples

7am-8pm M-F with rotating Saturdays
Mrg I: 1 – 3 years of experience in a leadership role and 5 or more years related customer service experience
Preferred: Prior management of at least 15-20 direct reports

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