Ambulatory Care Resume Samples

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SB
S Bernier
Stanford
Bernier
3628 Veda Squares
Dallas
TX
+1 (555) 777 0400
3628 Veda Squares
Dallas
TX
Phone
p +1 (555) 777 0400
Experience Experience
Chicago, IL
Ambulatory Care Technician
Chicago, IL
Gleichner-Marquardt
Chicago, IL
Ambulatory Care Technician
  • Assists providers with orthopedic procedures
  • Provides assistance with procedures, such as
  • Assists in the performance of physical examination under the direction of the Registered Professional Nurse or physician
  • Assists with the preparation and maintenance of the medical record
  • Assists with lifting and positioning of patients
  • Participates in the continuous quality improvement activities on the unit
  • The Physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion
San Francisco, CA
Ambulatory Care Dept Supervisor, RN
San Francisco, CA
Torp and Sons
San Francisco, CA
Ambulatory Care Dept Supervisor, RN
  • In assigned area/function, supervises the operations and delivery of patient care services
  • Establishes and maintains effective, collaborative relationships with physicians and other departments
  • Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure and develop consistent policies and procedures
  • Supervises and maintains patient care and quality service standards to meet members' and internal clients' expectations
  • Acts as patient advocate resolving patient care issues
  • Recommends and evaluates processes to improve systems and patient care results across the continuum of care
  • Assists in developing and monitoring budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service
present
New York, NY
Ambulatory Care Center Manager
New York, NY
Hartmann-Kling
present
New York, NY
Ambulatory Care Center Manager
present
  • Regular rounding LeaderConnect is critical to gathering feedback, making effective decisions and developing relationships with staff that lead to an engaged workforce
  • MCHS Values & Service Excellence: Leaders will commit to consistently demonstrating MCHS Values & Guiding Behaviors (Create). Leaders will be responsible for his/her satisfaction survey results, identify & work with staff to celebrate achievements, & address opportunities related to creating a culture of service excellence
  • Oversees front-end revenue cycle functions such as scheduling appointments, obtaining and verifying authorizations, creating and/or maintaining medical records, collecting co-payments, and outstanding balances at the time of service
  • Provides support to rotating practice physicians and advanced practice clinicians including conducting monthly provider meetings
  • Works in conjunction with various departments and committees to ensure revenue maximization, including revenue enhancement, compliance, practice performance, variance analysis, charge capture, and billing/collections. Responsible for ensuring timely task resolution and for compliance with daily charge reconciliations
  • In conjunction with the Leader, develop and revise centers performance goals related to process improvement, patient satisfaction, revenue cycle/financial performance, etc
  • Responsible for bank deposits and ensures mechanisms are in place to safeguard pending deposits remaining on premise and Finance is in receipt of all documentation necessary to reconcile bank account deposits
Education Education
Bachelor’s Degree in Nursing
Bachelor’s Degree in Nursing
University of California, Los Angeles
Bachelor’s Degree in Nursing
Skills Skills
  • Strong written and verbal communication skills with the ability to work with patients, patient families, and physicians in a tactful and professional manner
  • Participates in the continuous quality improvement activities on the unit
  • Promptly reports to the Registered Professional Nurse all actual of potential problems regarding supplies and equipment
  • Chief complaint
  • Is open and responsive to the diverse backgrounds and experience of other people, and promotes an environment that is sensitive to cultural diversity
  • Stocking the various procedure rooms with appropriate supplies
  • Assists with the preparation and maintenance of the medical record
  • Observes Infection Control Guidelines including appropriate use of personnel protective equipment
  • Personal data
  • Assists with maintenance of unit policies and procedures, as well as input during review and updating
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15 Ambulatory Care resume templates

1

Director of Ambulatory Care Operations Resume Examples & Samples

  • A minimum of five years of experience preferred (after graduation) in strategic business development and ambulatory operations in an academic medical center with progressively more responsibility and demonstrated professional experience, including responsibility for multiple large, complex and sensitive projects. Substantial experience leading and facilitating work teams for change management. Identifies patterns to enhance performance and formulates recommendations. Comprehensive understanding of process redesign and/or continuous quality improvement methodology and tools
  • Ability to develop project plans, monitor activity, facilitate progress to effectively complete projects within specified time frame
  • Ability to facilitate the planning process by leading team meetings, managing on-going revisions, insuring priorities are met, resolving issues and working collaboratively with operational managers to ensure consistency and enhance patient care by defining roles and responsibilities of key project participants
  • Ability to monitor and document performance of ongoing projects by balancing schedules, scope and resources and the financial profitability of these projects
  • Analytical and Problem-Solving
  • Conducts cost-benefit analysis to define qualitative and quantitative aspects of proposed changes and organize the work and structure analyses to facilitate effective, assists with writing well organized business plans for decision making purposes
  • Independently manages and completes multiple large projects simultaneously with minimal involvement from the Administrator
  • Responds to day-to-day crisis or unexpected situations in an effective manner
  • Communication
  • Demonstrates effective interpersonal communication skills to influence senior management thinking and actions in order to achieve objectives and insure a clear understanding of project goals
  • Facilitates meetings efficiently for project progress and issue resolution
  • Builds strategies in collaboration with operational management
  • Demonstrates good decision making skills and ability to debrief appropriately and effectively to senior management
  • Communicates effectively and diplomatically with a wide variety of constituents to include: patient and family, staff, faculty, alumni, business, political and community leaders and the general public is essential
  • Advanced skill in computer programs, Word, Excel, Powerpoint, Outlook, Access, Project required
2

Allscripts Sunrise Ambulatory Care Orders Analyst Resume Examples & Samples

  • Implementation Consultant: Hands-on implementation, integration and/or upgrade experience of Allscripts Sunrise Ambulatory Care – Orders applications
  • Experience with implementation, integration and/or upgrade of Allscripts Sunrise Clinical Manager (SCM) Orders application a plus
  • Excellent interpersonal (verbal and written) and organizational skills
  • Strong customer service focus to build and maintain high levels of customer satisfaction
  • Ability to work independently or on a project team
  • Ability to work effectively with non-technical and technical staff and vendors
  • Experience with MS office software, and Microsoft operating environments
  • Bachelor’s degree in Management Information Systems, Computer Science or equivalent work experience
3

Medical Director, Ambulatory Care Resume Examples & Samples

  • Responsible for oversight of Monarch HealthCare’s Utilization Management and Case Management for multiple payers and lines of business
  • Oversees the Clinical Informatics and initiatives
  • Be the final decision maker for the IPA on any denial of payment for outpatient services
  • Develop and implement action plans, including clinical guidelines, to ensure clinically appropriate and efficient utilization of services
  • Provide and/or supervise the education, guidance, assistance, and feedback to primary care physicians and specialty panels to achieve appropriate cost-effective patient care
  • Oversee Case Management program implementation and ongoing case management programs, interfacing with case managers and other staff for medical advice and intervention as needed
  • Monitor utilization trends and communicate program outcomes to IPA leadership and physicians
  • Promote the appropriate utilization of clinical programs to manage complex and / or catastrophic cases and promote positive health outcomes; programs may include case management, disease management, anticoagulation clinic, and palliative care
  • Participate in the development and implementation of initiatives designed to improve utilization management in the specific clinical areas such as avoidable ER use, and ancillary services
  • Participate and lead Interdisciplinary Care Team Meetings as needed
  • Develops a broad understanding of the various data elements available to the organization, working closely with the IT and EHR departments
  • Ensures that data is being used consistently throughout the clinical department to improve patient outcomes
  • Analyze data in order to improve UM and CM operational efficiency
  • Analyze patient population data in order to assist CM and other clinical programs in engaging patients who would benefit most
  • Interact with health plan medical directors on specific cases as needed, establishing strong working relationships with them
  • Other duties and responsibilities as assigned by the CMO, President and officers of Monarch HealthCare
  • Possess a current and unrestricted MD or DO license in California
  • 3 or more years of clinical practice in direct patient care
  • 3 or more years of medical management or administrative experience in a managed care setting
  • Possess sufficient clinical knowledge to interact with the physician members of the IPA in all major medical specialties
  • A proven track record of quality leadership and exceptional teamwork in order to build and foster stellar working relationships in both Clinical and Operational departments
  • Board certification in their chosen specialty
  • Demonstrated ability to lead teams and propose innovative and practical solutions
  • Primary Care experience in adult or family medicine
  • Prior experience working with clinical information technology systems
4

Ambulatory Care Manager Resume Examples & Samples

  • In collaboration with the patient's primary and specialty providers, the ACM, as a member
  • Designs transition of care plans with the patient. Collaborates with the patient/family,
  • Documents and reports all quality and patient safety events by recording and adhering to
5

Ambulatory Care Department Supervisor, RN Resume Examples & Samples

  • In assigned area/function, supervises the operations and delivery of patient care services
  • Establishes and maintains effective, collaborative relationships with physicians and other departments
  • Assists managers/assistant managers in developing and maintaining the competency of all department staff
  • Supervises and monitors the implementation of departmental polices and procedures which support the goals and business objectives of the department and organization
6

Manager, Ambulatory Care Department Resume Examples & Samples

  • Manages outpatient programs, services, and operations and through nurse supervisor(s) and/or assistant department nurse manager(s) is responsible for the delivery of nursing services and outpatient care which are integrated with business plans and meet or exceed cost, quality, clinical, and utilization standards and performance measures
  • Participates as part of management team in formulating, implementing, and evaluating business plans/strategies and new models/methods of service delivery for ambulatory care services
  • Ensures patient care staff provide the highest quality of care and are in compliance with the Nurse Practice Act, TJC, NCQA, federal, state, and local requirements
  • Manages and resolves human resource, labor relations, employee, and department safety/ risk management issues
  • Minimum four (4) years of supervisory experience in ambulatory care management or other related clinical area experience
  • Minimum two (2) years as an Assistant Manager of Ambulatory Care (i.e. JC 06020)
7

Director Ambulatory Care Services Resume Examples & Samples

  • Directs the management of ambulatory care programs, services and operations and through nurse manager(s) or assistant nurse managers is responsible for the delivery of nursing services and outpatient care which are integrated with business plans and meet or exceed cost, quality, clinical and utilization standards and performance measures
  • Ensures that services meet members', physicians and internal clients' needs in a changing & competitive health care market
  • Directs the coordination/integration of outpatient services between departments and across the continuum of care and directs the continuous improvement of all clinical practices, services and operations by design and implementation of systems, processes and methods to evaluate and improve patient care
  • As part of management team, participates in the development, implementation and evaluation of new models/methods of delivering primary care to members
  • Ensures patient care staff provide the highest quality of care and are in compliance with the Nurse Practice Act, TJC, NCQA, federal, state and local requirements
  • Collaborates with physicians, nursing and other health care providers in establishing, implementing and maintaining patient care, quality and service standards to meet members' and internal clients' expectations
  • Designs and evaluates processes to improve systems and patient care results across the multiple departments and across continuum of care
  • Directs the mgmt of financial plans, resources and budgets
  • Determines the appropriate staff-mix for multiple departments and manages human resources functions; develops processes to screen, interview, hire, train, and maintain the competency of all staff
  • Directs the programs for in-service education and on going staff development
  • Directs the development, implementation, and monitoring of departmental policies and procedures which support the organization's goals and business objectives
  • Collaborates with Physician Team Leaders and Department Chiefs in planning and developing the level of patient services/programs and the day-to-day operations of deptartments
  • Integrates outpatient services/programs with strategic business plans
  • Directs the management of human resources, labor relations, employee and safety/risk management functions
8

Ambulatory Care Dept Supervisor, RN Resume Examples & Samples

  • Ensures staff provide highest quality of care which complies with the Nurse Practice Act, TJC, federal/state/local requirements
  • Supervises use and maintenance of equipment, supplies and medications
  • Minimum two (2) years of clinical nursing experience in outpatient care required or other relevant clinical exp required
  • Minimum two (2) years of supervisory experience required
9

Manager, Ambulatory Care Department RN Resume Examples & Samples

  • Collaborates with physicians and other health care providers in establishing, implementing, maintaining, and evaluating/improving patient care and quality service standards to meet members' and internal clients' expectations
  • Minimum three (3) years of supervisory experience or other related clinical area experience OR minimum one (1) year as an Assistant Manager of Ambulatory Care (i.e. ADA RN, JC 06066 or Non RN, JC 06020) OR completion of Kaiser Permanente Southern California Postgraduate Fellowship in Health Care Administration and one (1) year of supervisory experience
  • Clinical specialization in area of practice preferred
10

Ambulatory Care Practice Leader Resume Examples & Samples

  • Contributes to the overall development of programs & srvs in order to provide for the needs of members, Mrgs, physicians & staff
  • Acts as consultant to the Medical Group Admin Team regarding high quality, cost-effective ambulatory practice issues & efficient Mgmt of staff in accordance w/goals & objectives-clinical, regulatory, scope of practice, workplace processes, & clinical competencies for ambulatory disciplines
  • Maintains & applies knowledge of scope of practice, best practices, standardized procedures, workflow processes & state & federal & regulatory agencies pertaining to ambulatory care
  • Develops effective & accurate communication strategies related to ambulatory care issues for: Medical Group Administrator, Asst Medical Group Admins, Dept Admins, Nurse Executive, Compliance Officer, Risk Mrg, Accreditation, Regulations & Licensing Dept, Education Dept for members, staff & physicians
  • Performance Improvement Dept, HR, Medical Staff Office, Ombudsman, Leadership Team (MCOT/MCAT), Finance, Medical Group physicians/Chiefs of Srv, Ancillary Staff, Allied Health Professionals, Public Affairs Dept, Organizational Effectiveness, Inpatient Depts, Continuing Care Depts,& Ancillary Depts-laboratory & radiology
  • Builds effective physician relationships & ability to engage physicians & staff in problem solving
  • Collaborates w/physicians & other health care providers in establishing, implementing, maintaining & evaluating/improving patient care & quality srv standards to meet member's & internal client's expectations
  • Participates in community relations activities to enhance the image & reputation of the organization
  • May represent the organization in activities involving leaders in business, Gov’t, labor, the community at large, health plan members & health care providers in the MSA
  • Leads implementation of Reg’l or local special initiatives such as but not limited to: HealthConnect deployment, processes & scope of practice issues: Care Mgmt Models; NP role in primary care; UPIN projects; SOSA; CRNA; site survey; MA medication dose verification audit; Medi-Cal/Medicare audits
  • Provides leadership regarding compliance w/the establishment of targets, implementation of special initiatives & compliance monitoring
  • Participates on assigned committees at Reg’l & Medical Center levels
  • Minimum five (5) years of management experience in an integrated healthcare delivery system working with a large physician group practice including responsibility for training, employee development, financial management, program development, quality/performance improvement and project management
  • Master's degree in one of the aforementioned fields preferred
11

Ambulatory Care Practice Leader RN Resume Examples & Samples

  • Ambulatory Care Clinical Practice Role: Contributes to the overall development of programs & services in order to provide for the needs of members, managers, physicians & staff Acts as consultant to the Medical Group Administrative Team regarding high quality, cost-effective ambulatory practice issues & efficient management of staff in accordance w/ goals & objectives - clinical, regulatory, scope of practice, workplace processes, & clinical competencies for ambulatory disciplines
  • Collaborates w/ physicians & other health care providers in establishing, implementing, maintaining & evaluating/improving patient care & quality service standards to meet member's & internal client's expectations
  • Leads implementation of Regional or local special initiatives such as but not limited to: HealthConnect deployment, processes and scope of practice issues, Care Management Models, NP role in primary care, UPIN projects, SOSA, CRNA site survey, MA medication dose verification audit, Medi-Cal/Medicare audits
  • Minimum five (5) years of general management experience in an integrated healthcare delivery system working with a large physician group practice including at least two (2) years of experience supervising a clinical department/operations, leading successfully through influence and collaboration and responsibility for employee training/development/assessment, applying wages and hour regulations, financial management, budget development, program development, quality improvement and project management
12

Ambulatory Care Dept Supervisor, RN Resume Examples & Samples

  • Ensures staff provide highest quality of care which complies with the Nurse Practice Act, JCAHO, federal/state/local requirements
  • Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure, and develop consistent policies and procedures
  • Assists managers/ assistant managers in developing and maintaining the competency of all department staff
  • Collaborates with physicians, department chief, and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department
  • Bachelor's degree or equivalent years of experience (usually four (4) years) in nursing or health care related field such as management
  • Previous clinical nursing experience in outpatient care required or other relevant clinical experience required (usually two (2) - three (3) years)
  • Previous supervisory experience required (usually two (2) years)
  • Demonstrated knowledge of Nurse Practice Act, JCAHO, and other local, state, federal regulations
  • Masters Preferred
13

Ambulatory Care Department Supervisor, RN Resume Examples & Samples

  • Strong Message Management, Health Connect and KP On Call experience
  • Demonstrated ability to train new hire/transfer in message management
  • Experience in quality management
14

Assistant Manager Ambulatory Care Dept Rn-urgent Care Resume Examples & Samples

  • Successful candidate will have recent Urgent Care or ED experience
  • Background in Pediatrics and OB
  • Must possess leadership and performance improvement skills
15

Assistant Manager Ambulatory Care Dept Rn-pediatrics Resume Examples & Samples

  • Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train and maintain the competency of all department staff
  • Managing a large multispecial department preferred
  • Project Management skills preferred
  • Conflict & Resolution, Corrective Action experience preferred
  • Ability to motivate and build a productive team with full accountability preferred
16

Assistant Manager Ambulatory Care Department Resume Examples & Samples

  • Pediatric Experience Preferred
  • Working in a large multi-disciplinary practice
  • Project Management Skills preferred
  • Creating Collaborative Partnerships
  • Conflict & Resolution, Corrective Action Experience preferred
  • Ability to motivate and build a productive team with full accountability Preferred
17

Ambulatory Care Practice Leader Resume Examples & Samples

  • Maintains & applies knowledge of scope of practice, best practices, outcomes measurement, standardized procedures, workflow processes & state & federal & regulatory agencies pertaining to ambulatory care
  • Develops effective & accurate communication strategies related to ambulatory care issues for: Medical Group Administrator, Assistant Medical Group Administrators, Department Administrators, Nurse Executive, Compliance Officer, Risk Manager, Accreditation, Regulations & Licensing Department, Education Department for members, staff & physicians, Performance Improvement Department, Human Resources, Medical Staff Office, Ombudsman, Leadership Team (MCOT/MCAT), Finance, Medical Group physicians/Chiefs of Service, Ancillary Staff, Allied Health Professionals, Public Affairs Department, Organizational Effectiveness, Inpatient Departments, Continuing Care Departments, & Ancillary Departments - laboratory & radiology
  • Builds & maintains physician relationships & engages physicians & staff in problem solving
  • May represent the organization in activities involving leaders in business, government, labor, the community at large, health plan members & health care providers in the MSA
18

Assistant Manager Ambulatory Care Dept Resume Examples & Samples

  • Experience in affordability innovations
  • Experience in building and interpreting data sets for process improvement
  • Experience in conflict resolution and teambuilding
19

Director Ambulatory Care Services Resume Examples & Samples

  • Ensures that services meet members', physicians', & internal clients' needs in a changing & competitive health care market
  • As part of mgmt team, participates in the development, implementation, & evaluation of new models/methods of delivering primary care to members
  • Ensures patient care staff provide the highest quality of care & are in compliance w/ the Nurse Practice Act, TJC, NCQA, federal, state & local requirements
  • Designs & evaluates processes to improve systems & patient care results across the multiple depts & across continuum of care
  • Directs the programs for in-service education & on going staff development
  • Directs the development, implementation, & monitoring of departmenttal policies & procedures which support the organization's goals & business objectives
  • Integrates outpatient services/programs w/ strategic business plans
  • Directs the mgmt of HR, labor relations, employee & safety/risk mgmt functions
20

Ambulatory Care Resume Examples & Samples

  • Provide direct face-to-face or telephonic pharmaceutical care services to ambulatory care patients in a clinical setting and promote appropriate, safe, and cost-effective drug therapy to improve patients’ quality of life
  • Perform patient medication therapy monitoring and disease state management counseling
  • Document pharmaceutical interventions within the electronic medical record
  • Assist patients and physicians with medication profiles and facilitate prior authorization as related to patient and point of care need. Maintain significant physician engagement and support within an assigned geographic area
  • Assist in the development and presentation of educational materials for patients and providers
  • Respond to phone inquiries (including but not limited to drug information, eligibility, health plan navigation) for both internal (markets, specialists, medical directors) and external (pharmacists, physicians, patients) customers. Serve as a drug information resource to the clinical team, assigned prescribers, and patients
  • Proactively conduct analysis of care setting drug utilization data to identify trends, develop strategies, and implement comprehensive programs to improve patient outcomes
  • Responsible for utilizing available data to implement health plan pharmacy initiatives, such as HEDIS/Star measures and Medication Therapy Management program (MTM)
  • Utilize Pharmacy Benefit Manager resources and maintain comprehensive knowledge base on all heath plan pharmacy benefits
  • Serve in the capacity of clinical preceptor to provide oversight of students and/or residents to execute specific outreach programs including HEDIS/Star measures, MTMP, and other initiatives
  • Participate in patient rounds as a member of the multidisciplinary care team where applicable
  • Bachelor’s degree in Pharmacy required; PharmD preferred
  • Licensed Pharmacist in state of Mississippi required
  • 2 or more years of Pharmacy experience required
  • Proficiency with computer applications, including pharmacy claims systems
  • Knowledge of regulatory requirements with emphasis on Medicare
21

Ambulatory Care Dept-complete Care Ur-case Mgmt Resume Examples & Samples

  • Determines the appropriate staff-mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff
  • Collaborates with Physician Team Leader and Department Chief in developing the level of patient services and the day-to-day operations of the department
  • Experience working with Chronic Conditions and Quality measures
22

Clinical Supervisor of Ambulatory Care Services Resume Examples & Samples

  • Knowledge of principles and practices of senior management/leadership techniques
  • Ability to communicate effectively with staff and other disciplines and to write accurate reports
  • Ability to motivate staff and to maintain a calm manner in stressful and/or emergency situations
  • Knowledge of performance improvement as it relates to Joint Commission/CMS standards for accreditations
  • Knowledge of interventions appropriate for special client groups, such as mentally, physically and/or emotionally handicapped
  • Knowledge of parenteral and enteral therapies including chemotherapeutic agents
  • Knowledge of cardio-pulmonary resuscitation (CPR) and advanced life saving measures (ACLS)
  • Ability to gather information through observation, interviewing and examination of records & documents
  • Knowledge of principles and practices of supervision
  • Knowledge of cultural diversity that includes the ability to interact positively with individuals from various social, ethnic and religious background
  • Ability to allocate nursing personnel resources according to patient care needs
  • Ability to effectively perform the duties of an ACC nurse
  • Prior experience in an outpatient setting
  • Ability to lead staff by example and a multidisciplinary team during medical emergencies
  • Ability to develop programs/initiatives
  • Ability to resolve conflicts and provide advanced problem solving techniques
  • Ability to plan staffing schedules and to adjust staffing daily in accordance with nursing priorities/clinic needs
  • Ability to guide staff to perform skills necessary to work in Primary care clinic, Specialty clinics, Radiology Procedures and the Employee Health Office
  • Knowledge of patient resources
  • Knowledge of LSH and ACC administrative policies and procedures and types and usage of agency forms
  • Principles and practices of senior management
  • Knowledge of advanced procedures/protocols, etc. to maintain ongoing competency and current trends
23

Assistant Manager Ambulatory Care Department Resume Examples & Samples

  • GI/Pulmonary and/or Critical care/PACU experience with ACLS certification preferred
  • One to two years of management experience preferred
  • Strong leadership and management experience preferred
24

Assistant Manager Ambulatory Care Department Resume Examples & Samples

  • Must have min 2 years Management experienced
  • Must be Licensed RN, RNP or PA
  • Preferences are Spanish speaking
  • Surgical services experience and Orthopedic Experience
25

Ambulatory Care Center Business Operations Analyst Resume Examples & Samples

  • Analyzes data and statistics including staff productivity and physician compensation to identify trends and variances
  • Provide analysis and data to support the Ambulatory Network with strategic planning, growth, and development efforts
  • Prepares accurate financial and/or statistical reports for internal and external use by governmental agencies, financial institutions, or third-party agencies
  • Renders assistance to department Regional Directors and Managers in preparing and reviewing analytical data and systems
  • Supports clinical practices with the preparation of financial, operational, and management reports
  • Assisting with the development of operational strategic analysis in support of clinical operations. Reviews and prioritize requests for financial analysis or reports
  • Engages in revenue enhancement initiatives, maintains charge reconciliation & revenue capture processes; prepares charge reconciliation reports & ensures physician documentation complete
  • Participates on teams, committees, and special projects both internal and external to the organization. Supports senior management and performs other assignments
  • Tracks hours worked and productivity of the assigned physician group
  • Provide crucial insignt into business operations through analyses of practice operations, review of performance benchmarking, and assisting in business forecasting
  • Assist with the preparation of the annual budget related to physician compensation and benefits by preparing schedules and analyzing data for comparison and changes
  • Responsible for maintaining systems for physician compensation and survey reporting and performing monthly audits on key data fields to ensure accurate data and reports
  • Monitor physician agreements, contracts provisions, updates, and revisions. Assist in identification of areas of concerns for contracts and/or compensation requiring intervention or resolution
  • Responsible for identifying potential risk areas within area of responsibility and for supporting the problem resolution process
  • Responsible for monitoring and ensuring compliance with all regulatory requirements, organizational standards, and policies/procedures related to area of responsibility
  • Advanced knowledge in Excel
  • Healthcare enterprise accounting and financial statement preparation preferred
  • Understands ambulatory financials, reports, benchmarks, and tools
  • Strong customer service, analytical, and financial skills
  • Ability to collaborate with operational teams and understand the business of the service lines
  • Excellent communication and organization skills as well as aptitude for conflict resolution and problem-solving
  • Interpersonal skills necessary to establish and maintain effective working relationships with leaders across the Ambulatory Network
  • Knowledge of healthcare business planning, marketing, financial, and facilities management
  • Skill in the use of complex mathematical and statistical techniques to assess financial scenarios
  • Competency in design, preparation of spreadsheets, and other financial reports
  • Ability to utilize discretion and independent judgment to support the financial goals of the organization
  • Communicates information in a clear, concise, and easy to understand manner for use by internal and external groups
  • Ability to balance multiple tasks with changing priorities
  • Advanced project management skills
26

Supervisor Ambulatory Care Department, RN Resume Examples & Samples

  • Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure and develop consistent policies and procedures
  • Supervises and maintains patient care and quality service standards to meet members' and internal clients' expectations
  • Assists in developing and monitoring budgets and resource allocations and financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service
  • Measuring and improving internal and external customer satisfaction
  • Clinical specialization in area of practice (e.g., pediatrics) preferred
27

Ambulatory Care Department Supervisor, RN Resume Examples & Samples

  • Background in Geriatrics preferred
  • Candidate will be responsible for supervisory duties in multiple locations including Special Needs Plan and Palliative Care in addition to Geriatrics which is the primary location
  • Candidate will supervisor employees of different disciplines, including MA, LVN, RN, Social Workers
  • Knowledge of Kaiser Permanente Access and Service standards
28

Ambulatory Care Dept Supervisor, RN Resume Examples & Samples

  • Candidates well aligned for this role will have experience with acute, co-morbid, substance abuse, palliative, or trauma patients, and will be comfortable efficiently working to the maximum of their scope
  • Experience managing complexity due to both medical and psychosocial issues is strongly preferred
  • The ideal candidate has very strong, demonstrated communication skills and is highly motivated to be part of a flexible, interdisciplinary, patient-centric team, working with departments across the continuum to coordinate care for high utilizers of the system
  • Strong clinical and social competency, program development, and collaboration skills are highly valued for this role
  • Experience working in more than one setting - ambulatory, emergency, inpatient, and continuing care - is a plus
  • Bilingual in Spanish strongly preferred
29

RN Spec-wmh Ambulatory Care Resume Examples & Samples

  • Associates Degree in Nursing, BSN, preferred
  • Current licensure by the Wisconsin State Board of Nursing
  • 1 year of patient care experience required
30

Assistant Manager Ambulatory Care Dept RN Resume Examples & Samples

  • Master's degree in Nursing, Public Health, Health Administration or other related field
  • Experience working in Pediatric and/or Peds sub-specialty Ambulatory clinic
  • Proficient in Microsoft Office products (ie. Excel, Visio, Powerpoint, etc)
  • Knowledgeable about how to use performance improvement tools to drive outcomes
31

Ambulatory Care Administrative Specialist Intermediate Resume Examples & Samples

  • Tracks quality assurance metrics and appropriately identifies and follows up on action items with relevant stakeholders to monitor electronic consult/referral program between internal primary care and specialty department faculty members. Acts in an advisory capacity to identify trends, perform gap analyses, develop strategies to promote process improvements and educate participating faculty accordingly. (30%)
  • Bachelor’s Degree in business or an equivalent combination of education and experience is necessary
  • Knowledge of University policies and procedures
32

Ambulatory Care Clerk Resume Examples & Samples

  • Greets and directs visitors to appropriate locations while maintaining patient confidentiality
  • Interviews patient or representative to obtain required demographic and insurance coverage data. Instructs patient/guardian of documentation required for visit
  • Secures patient/guardian signatures on required forms as per department policies and procedures. Ensures all information is complete and accurate
  • Enters information obtained into department computer system. Acknowledges patient visit in computer to close out encounter
  • Verifies insurance coverage by telephone and/or electronically
  • Adheres to National Patient Safety Goals by identifying every patient by full name and date of birth
  • Makes patient appointments in accordance with criteria established by individual providers. Requests related patient test results from appropriate locations, as requested. Contacts patients to cancel and reschedule appointments, as required
  • Performs appointment follow-up and reschedules patients, as required. Documents activity in on patient’s medical record
  • Creates or obtains medical records for scheduled patient appointments. Prepares medical records by reviewing for demographic sheets, consents, test results, consult reports and inserting progress notes, etc. Identifies missing information and notifies attending physician if unable to obtain
  • Screens and transfers telephone calls, answers questions, records and relays messages appropriately
  • Validates visitor parking and issues Metro cards, as required
  • Gathers patient medical records for peer review or other quality control projects, as required. Obtains patient medical records from storage location medical records, as required
  • Reports complaints, hazardous conditions and equipment malfunction to appropriate personnel in accordance with policies and procedures
  • Compiles and calculates various statistics and quality control information, as required
  • Performs related clerical duties such as filing, photocopying, etc
  • Must pass Site training program within the normal probationary period
  • Minimum of six (6) months prior related clerical experience, required
  • Working knowledge of computer applications, required
  • Ability to communicate effectively in English (verbally and in writing)
33

Ambulatory Care Manager Resume Examples & Samples

  • Facilitates the coordination and integration of interdepartmental and intra-departmental care and/or services. Participates in interdepartmental or multi-disciplinary groups to ensure that department’s services are effectively integrated into organization’s system for delivering patient care
  • Provides daily leadership through the following: encourages individual performance at the maximum capability and licensure; is visible and responsive to the needs of employees, physicians, patients and customers; is entrepreneurial and creative in approach to achievement of goals; promotes teamwork and models behavior
  • Develops and maintains effective relationships and promotes positive communications with patients, co-workers, physicians and other internal departments. Maintains confidentiality and privileged communication
  • Plans, organizes, and implements updates in programs, technology, and/or policies and procedures to incorporate changes in the marketplace, regulatory requirements, SFH needs, or patient needs
  • Works with marketing department to develop marketing plans designed to increase referral base and expand market share for rehabilitation medicine and ambulatory areas. Identify opportunities for strategic growth and pursue meetings with physicians or other referral resources to explain and promote program and services. May participate in community awareness activities to promote programs and services
34

Assistant Manager, Ambulatory Care Resume Examples & Samples

  • Implements and monitors departmental policies and procedures which support the organization's goals and business objectives and ensures they are met
  • Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department
  • Nephrology experience preferred
35

Ambulatory Care Manager Resume Examples & Samples

  • Effectively utilizes risk stratified data to identify targeted population
  • Assesses the health, education and psychosocial needs of the targeted benificiaries and designs an individualized plan of care
  • Fosters a team approach by working effectively with the beneficiary, family members, health care team to ensure coordination of services
  • Implements clinical interventions based on risk stratification and evidence based clinical guidelines; collaborates with the health team, to enhance evidence based guideline adherence and promote best practice(s) by initiating and adjusting plan a care as directed by the provider and providing appropriate follow up and monitoring as needed
  • Coordinates referrals and community services
  • Identifies gaps in care and appropriately intervenes
  • Accurately documents all interactions in a timely manner
  • Effectively incorporates written, verbal and listening skills into practice. Utilizes motivational interviewing techniques and teach back methodology
  • Continuously evaluates utilization (IP, ED) and quality metrics for assigned population to monitor effectiveness
  • Maintains up to date knowledge regarding effective engagement strategies, care management approaches and behavior change strategies into clinical practice
  • Works collaboratively with inpatient and SNF care managment teams to foster effective transitions of care
  • IWorks closely with Care management team members and payer partners to develop disease management and population health initiatives to meet the goals of the orgnaization and payer partners
  • Demonstrate professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues and other deportments and entities throughout the continuum of care to promote continuity of care and high level services to the patient population
36

Assistant Manager Ambulatory Care Department RN Resume Examples & Samples

  • Using Excel and Outlook to package and distribute reports to other managers and leadership
  • Ability to communicate to leadership regarding compliance related goals
  • Excellent service to other departments while assisting with quality/compliance items
  • Assist with “pulling”, reviewing, and presenting charts to auditors
  • Coordinate communicable-disease exposure follow up across multiple departments
37

Res, PGY Ambulatory Care Resume Examples & Samples

  • Monitors prescribing practices in medical offices to identify, develop, implement and evaluate effective techniques to favorably influence prescribing (e.g. target drug programs, formulary projects)
  • Patient Care Activities: Confers with medical personnel concerning care and treatment of patients regarding diagnosis and drug therapy selection; interviews patients to obtain information regarding drug use, drug allergies and dosing regimens; monitors drug therapy of patients for medications prescribed and/or laboratory tests ordered to detect adverse drug reactions and to obtain optimum therapeutic outcomes
  • Assists in coordinating and implementing drug education and promotional programs to accomplish Regional objectives (e.g. formulary adherence)
  • Provides pharmacy related inservices to physicians and staff as necessary
  • Assists with development, monitoring and reporting of drug usage evaluation (DUE) criteria as directed
  • Assists with surveillance and reporting of adverse drug reactions as directed
  • Provides drug information to physicians, pharmacists and others as needed
  • Assists with monitoring clinical pharmacy activities, pharmacy quality initiatives and provision of educational services for pharmacy staff development
  • Contribute to the development of a new ambulatory pharmacy service or to the enhancement of an existing service
  • Performs pharmacokinetic consultations upon request
  • Demonstrate leadership and practice management skills
  • Precepts fourth year pharmacy students or interns
  • Completes publishable research project
  • Performs other related duties and regional responsibilities as assigned
  • The resident's' primary professional commitment must be to the residency program
  • Residents must be committed to completing the educational goals and objectives established by the program
  • Experience with computer word processing and spreadsheets required
  • Some experience databases and other computer software preferred
  • Graduate of an Accreditation Council for Pharmacy Education (ACPE)-accredited Doctor of Pharmacy degree program
38

Pact LPN Wakeman Outpatient Ambulatory Care Clinic Resume Examples & Samples

  • Clinical experience in the past year
  • Outpatient experience preferred
  • Demonstrated knowledge and ability to provide a full range of practical nursing care to patients with a variety of physical and/or behavioral problems. Works with the RN and/or MD/DO to appropriately orient/train less experienced LPNs/LVNs and/or Nursing Assistants (NAs)/Health Technicians (HTs) in relation to acceptable standards of practice in promoting optimal patient care delivery. Provides effective education to patients and/or family members in relation to common disease processes, medication, and /or prescribed treatment regimes
  • Demonstrated ability to serve as a responsible member of the nursing team and interact in an appropriate manner with patients, family members, professional and other supportive personnel involved in the delivery of patient care, incorporating acceptable, established customer service standards into practice
  • Knowledge and skill sufficient to prepare, administer, and appropriately document actions taken specific to commonly prescribed oral, topical, subcutaneous, intramuscular, and/or intravenous medications as permitted by approved local facility policies and procedures. Observation and documentation will include patient’s response to medication administered and the reporting of any noted change in patient’s condition to RN or MD/DO
  • Recognizes and appropriately responds to breakage/malfunction or loss of equipment, safety hazards, and supply deficiencies, promptly reporting to appropriate personnel for corrective action
  • Completed work is under the general supervision of an RN or MD/DO. Individuals at this grade level are expected to have a broad working knowledge of practical nursing procedures. However, completion of more complex practices or procedures may be subject to closer higher-level review
  • Technically proficient in initiating, performing and completing assigned duties in providing care to variable patient populations
  • Prepares and administers prescribed medications (oral, topical, subcutaneous, intramuscular and/or intravenous) and performs treatments according to established policies/procedures. Observes for physical and/or emotional changes in patient’s condition from prescribed medications/treatments, promptly and accurately documenting noted changes, and reporting any deviations from normal to RN or MD/DO
  • Establishes constructive relationships with individual patients and their families to elicit feelings and attitudes, and to promote positive relationships, communication and socialization skills. Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery. Effectively incorporates knowledge and understanding of established customer service standards in all interactions with patients, family members, and/or other internal/external customers
39

Manager Ambulatory Care Dept RN Resume Examples & Samples

  • Bachelors Degree Required, Master's degree preferred
  • Experienced clinical leader in high volume, complex Cath Lab/EP environment
  • Able to demonstrate strong partnership with physicians, staff, Labor and senior leaders
  • Experience with NCDR reporting perferred
  • ACLS, BLS, and PALS required
40

Coordinator Patient Care-ambulatory Care & Radiology Admin Resume Examples & Samples

  • Current license as a Registered Nurse State of Illinois Professional Nurse or eligible in the State of Illinois
  • BSN with a minimum of two years of clinical experience in area of clinical specialty
  • Minimum of 2-3 years of acute care experience in a hospital setting
  • Critical care and/or emergency room nursing experience
41

Ambulatory Care Coordinator Borgess Resume Examples & Samples

  • Completes admission, continued stay and discharge authorization according to hospital policy and third party payer guidelines
  • Shift is Monday through Friday from 8am to 5pm
  • Minimum of two (2) years of clinical experience is required
  • Ambulatory experience preferred
42

Associate Chair of Ambulatory Care Medicine Resume Examples & Samples

  • Evaluate the performance of the residents following each assignment and arrange for follow-up feedback for the residents. Initiate enhancements to the program based on the feedback
  • Develop appropriate resident orientation sessions prior to ambulatory assignments
  • Develop programs of research in the ambulatory areas
  • Maintain an active performance improvement program in Ambulatory Medicine and investigate any problems in patient care
  • Journal Club for Faculty
  • Research for Faculty
  • Report to Ambulatory PI
  • Orientation/Feedback for residents
  • Chart Review PI
  • Faculty Meeting
43

Rn-planned Care Manager, GI Ambulatory Care Resume Examples & Samples

  • Current Washington state licensure as an RN
  • Two to five years work experience in an RN role
  • Certification in diabetes education (CDE) preferred
44

Mgr, Ambulatory Care Resume Examples & Samples

  • Along with physician hospitalists / PCPs / Specialists, Care Managers leads and coordinates activities of interdisciplinary treatment team required to make complex clinical, benefit and network decisions
  • Analyze data to identify under/over utilization; improve resource consumption; promote potential reduction in cost; and enhance quality of care consistent with MemorialCare Medical Foundation strategic goals and objectives. Data includes but is not limited to predictive analysis, risk stratification, cost-benefit analyses, financial analyses; clinical outcomes; utilization and practice patterns
  • Apply Care Management process to ensure continuity of care throughout the health care continuum including review and authorization of services applying evidence-based guidelines and per MemorialCare Medical Foundation policy
  • Assures review turnaround times adhere to timeliness standards set by contracting and regulatory requirements and established productivity and quality guidelines
  • Manage and monitor Referral coordinator productivity. Audit processes for accuracy and review for increased efficiencies initiatives
  • Utilization decisions and documentation demonstrates prudent utilization of resources, identifies opportunities for potential cost reduction; promote quality care and comply with regulatory guidelines needed to maintain delegated status from contracted health plans
  • Additional duties as assigned per job description
45

Ambulatory Care Technician Resume Examples & Samples

  • Obtains and records patients' blood pressure (BP), heart rate (HR), respiration, and temperature
  • Reports changes in patient parameters or unusual values to registered professional nurse or Physician
  • Assists with lifting and positioning of patients
  • Assists in the performance of physical examination under the direction of the Registered Professional Nurse or physician
  • Collects and processes for laboratory examination the following specimens
  • Blood (vein, capillary)
  • Urine
  • Stool
  • Sputum
  • Secretions (throat, wound)
  • Assists with the preparation and operation of equipment, e.g
  • Autoclave/sterilizer
  • Cast equipment/materials
  • Examination tables
  • Ophthalmoscope/otoscope
  • Proctoscope
  • Performs electrocardiograms as directed
  • Provides assistance with procedures, such as
  • Assist in the collection of intake data, e.g
  • Participates in the follow up of abnormal test results as directed by the registered professional nurse or physician
  • Orients patients to outpatient clinical policies and procedures
  • Performs simple dressing changes as ordered by the physician or Registered Professional Nurse
  • Applies principles of aseptic technique and infection control
  • Supports the mission, philosophy and goals of the Department of Nursing and The Mount Sinai Medical Center
  • Communicates in a clear, calm manner that is respectful of patients and family and/or significant others, and personnel involved in the unit
  • Demonstrates a humanistic kind and caring attitude
  • Gives verbal reports to designated Registered Professional and/or physician
  • Maintains confidentiality of information
  • Maintains competence in various tasks, skills, and functions
  • Assists in the operational functioning of the unit by ongoing inspection and maintenance to ensure readiness of required equipment
  • Assists with the preparation and maintenance of the medical record
  • Locates resources and information for patients and family members
  • Participates in the continuous quality improvement activities on the unit
  • Assists with maintenance of unit policies and procedures, as well as input during review and updating
  • Is open and responsive to the diverse backgrounds and experience of other people, and promotes an environment that is sensitive to cultural diversity
  • Stocking the various procedure rooms with appropriate supplies
  • Sets up the procedure rooms for selected procedure by getting ready all the needed supplies, and setting up and testing for correct and complete functionally of the equipment
  • Promptly reports to the Registered Professional Nurse all actual of potential problems regarding supplies and equipment
  • Observes Infection Control Guidelines including appropriate use of personnel protective equipment
  • Chief complaint
  • Past, present, family, and social history
46

Ambulatory Care Analyst, Zsfg Resume Examples & Samples

  • Bachelor's degree in related area and / or equivalent experience / training
  • Knowledge of specialty care clinic practice management including patient care workflows and processes. Demonstrated understanding of medical terminology and clinical knowledge of clinic practice area
  • Proven organizational skills and the ability to effectively manage time and prioritize tasks. Takes initiative. Ability to meet tight deadlines and manage several projects simultaneously, respond rapidly to conflicting priorities, and handle tasks with high degree of accuracy
  • Ability to perform all commonly applicable functions in word processing and spreadsheet software. Skills in data management. Ability to use relevant healthcare and clinic operations information technology, including billing systems and medical record documentation
  • Data analysis, research and reporting skills
  • LEAN certification
47

Administration Coordinator, Ambulatory Care Resume Examples & Samples

  • Bachelor's degree in related area and one to three years of related work experience, or the equivalent combination of education and experience / training
  • Strong communication skills; includes verbal, written and active listening. Ability to clearly and concisely communicate clinic rules and regulations
  • Demonstrated interpersonal skills with diverse staff and patients. Demonstrated ability to develop working relationships within clinical team
  • Excellent interpersonal judgment and discretion, along with the ability to work well as part of an administrative team with a customer–service orientation towards co-workers, faculty and researchers
  • Demonstrated ability to communicate sensitive and confidential data and information about women’s health issues
  • Ability to work independently and as a team player with individuals at all levels
  • Demonstrated ability to function at a high degree of independence, initiative, assertiveness, and diplomacy in dealing with faculty, staff and patients in a complex environment
  • Familiarity of clinic medical billing practices including coding, billing systems and documentation requirements
  • Knowledge of ambulatory care clinic practice management including patient care workflows and processes
  • Demonstrated understanding of medical terminology and clinical knowledge of clinic practice area
  • Working knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments
  • Demonstrated knowledge of UCSF purchasing policies and systems
  • Demonstrated excellent attendance and punctuality
48

Ambulatory Care Resume Examples & Samples

  • Current licensure from the Maine State Board of Nursing as an R.N. required
  • Minimum of one year acute care experience as an R.N. preferred
  • Prior Ambulatory experience preferred
49

Supv, Ambulatory Care Mgt Resume Examples & Samples

  • Supervise the Ambulatory Care Management daily operations to ensure that members/patients are care managed throughout the healthcare continuum as appropriate
  • Consistently demonstrates expert use of the care management process and acts as a role model for the care managers. The Care Management Process includes the following functions: Assessment, Planning, Implementation, Coordination, Monitoring and Evaluation. This is done in collaboration with patients, their families, physicians, healthcare team members and payor representatives. Serves as a role model for effective and values oriented communication, both verbal and written
  • Collaborates with the manager and director to identify opportunities for process improvement that are consistent with the organization’s vision and direction
  • Demonstrates excellent communication with staff, both verbally and written to convey health plan, contract or operations information on an ongoing basis to ensure all staff members have a consistent and appropriate knowledge base
  • Assists with staffing to ensure that staff is able to manage patients by regulatory standards, and within Heritage’s mission, vision, values, business and health plan requirements
  • Promotes staff growth and development by assisting the Manager and Director in identifying educational opportunities to increase efficiency and maintain compliance with industry standards
  • Participates in various committees as necessary
  • Participates in the collection of data along with reporting of data to health plans, networks, administration and committees
  • Ensures ongoing staff competency. Provides input and/or completes performance evaluations annually and as needed
  • Responsible for assuring that all staff has proper orientation and ongoing education utilizing established resources. Provides input into educational resources
  • Responsible for recruitment and selection of new staff, including training, mentoring, staff competencies, performance reviews, discipline and discharge
  • Provide direction, setting clear expectations, coaching and motivating direct reports in daily administration of their duties and fosters environment of continuous improvement
  • Develop goals and objectives staff and devise methods for employees, individually and as a department, to obtain goals. Facilitates effective communication with department staff relative to St. Joseph Heritage Healthcare objectives and values
  • Identifies problems within the department, analyzes and resolves with appropriate action
  • Performs all other duties as assigned
  • Requires three (3) years’ experience in care management/utilization management with progressive leadership roles
  • Two (2) years of supervisory/management experience in an ambulatory or acute care setting required
  • Ability to navigate within a complex environment
  • Effective employee management skills with the ability to manage people through constructive change
  • Excellent verbal and written communication skills. Demonstrates effective influencing, negotiation, and relationship-building skills
  • Ability to lead and form a collaborative team. Possesses effective employee management skills
  • Has Knowledge of NCQA, JCAHO and other regulatory agency requirements pertaining to delivery of health care in the managed care setting
  • Ability to work effectively under pressure due to changing priorities. Demonstrates flexibility
  • Possesses critical-thinking and motivational skills/abilities
  • Ability to work independently and self-direct activities
  • Excellent problem-solving and organizational skills
  • Ability to work effectively and establish & promote positive relationships
  • Knowledge of levels of care available in the community
  • Ability and willingness to travel within St. Joseph Health locations
50

Ambulatory Care Center Manager Resume Examples & Samples

  • Performance Metrics: In support of MCH’s strategic initiatives leaders must effectively manage the Performance Pillar Metrics on their Monthly IAM Scorecard
  • Regular rounding LeaderConnect is critical to gathering feedback, making effective decisions and developing relationships with staff that lead to an engaged workforce
  • Ethics & Compliance: Must demonstrate understanding of & adhere to the Code of Business & Legal Conduct, the Ethics & Compliance Program & the no-retaliation policies. Must comply with all laws, regulations & company policies governing the delivery of quality health care services to include but not limited to all state, federal or other regulatory/accrediting bodies including DNV GL
  • LEAN: Leaders will support our Lean culture by creating an environment that empowers staff and embraces staff driven Lean culture, providing resources necessary to successfully complete projects, & being accountable for sustainable process changes
  • MCHS Values & Service Excellence: Leaders will commit to consistently demonstrating MCHS Values & Guiding Behaviors (Create). Leaders will be responsible for his/her satisfaction survey results, identify & work with staff to celebrate achievements, & address opportunities related to creating a culture of service excellence
  • Ensures staffing levels and skill sets are appropriate to support the daily operations of the center
  • Ensures facility is properly maintained, equipped, and supply par levels are stocked sufficiently to meet the daily needs of multiple specialties rotating at location
  • Oversees front-end revenue cycle functions such as scheduling appointments, obtaining and verifying authorizations, creating and/or maintaining medical records, collecting co-payments, and outstanding balances at the time of service
  • Provides support to rotating practice physicians and advanced practice clinicians including conducting monthly provider meetings
  • Works in conjunction with various departments and committees to ensure revenue maximization, including revenue enhancement, compliance, practice performance, variance analysis, charge capture, and billing/collections. Responsible for ensuring timely task resolution and for compliance with daily charge reconciliations
  • Collaborates with Leaders to prepare annual budget, scheduling expenditures, analyzing variances, initiating corrective actions. Handles accounts receivable and accounts payable functions and ensures the process runs smoothly
  • In conjunction with the Leader, develop and revise centers performance goals related to process improvement, patient satisfaction, revenue cycle/financial performance, etc
  • Maintains all personnel records, licenses, and permit renewals. Ensures the center meets all mandates (OSHA, HRS, medical waste, MCHS, etc.) requirements and maintains quality and performance improvements
  • Assists Leader with contract approval, purchasing, and A/P processes. Maintains building fiscal documents and spreadsheet for Leader to assist with budget requirements
  • Responsible for bank deposits and ensures mechanisms are in place to safeguard pending deposits remaining on premise and Finance is in receipt of all documentation necessary to reconcile bank account deposits
  • Responsible for all staff related activities including hiring/firing, evaluating, staffing, Kronos and payroll in a timely manner. Acts as a liaison to TM&E department. Provides center orientations for new employees
  • Ensures patient revenues are captured accurately and posted within the timeframe established by MCHS guidelines. Follows business processes including revenue posting, insurance verification, and point of service collections
  • Oversees the facility and environment of care according to MCHS and Joint Commission guidelines
  • Oversees work orders and process. Works with MCHS Security, Plant Operations, Environmental Services, and other support services departments to ensure a safe and comfortable environment for patients, families, and employees
  • Oversees the Patient Access Function of the center and directly supervises the registrars and office support personnel
  • Provides training, coaching, counseling, and mediation as necessary to ensure the center staff works effectively and efficiently. Provides training and/or coordination of training on general office procedures, registration, scheduling, and customer service
  • Resolves patient complaints and related issues. Serves as liaison between patients and physicians
  • Bachelor’s degree in Healthcare, Business Administration, or related field preferred
  • Knowledge of financial systems, automated processes, and ambulatory health care services
  • Able to react effectively to unplanned circumstances and demands in an medical practice environment
  • Able to relate cooperatively and constructively with customers, physicians, patients, families, staff, and other hospital personnel
  • Understanding of medical practice operations and regulations involved in the oversight of day-to-day center operations
  • Excellent written and verbal communication and organizational skills
  • Decision making and time management skills
  • Human relations and team building skills
  • Able to handle multiple assignments, set priorities, and meet deadlines
  • Ability to represent department/function in a professional, courteous, and efficient manner
  • Ability to follow complex written or verbal instructions to solve complex problems
  • Bachelor's degree in Healthcare, Business Administration, or related field preferred
51

Assistant Manager Ambulatory Care Dept RN Resume Examples & Samples

  • Minimum two (2) years in leadership capacity OR completion of Kaiser Permanente Southern California Postgraduate Fellowship in Health Care Administration
  • Strong management experience
  • Prefer experience in womens health or knowledge of ambulatory care as well as Labor and Delivery Triage
  • Prefer experience in women's health or knowledge of ambulatory care as well as triage
  • Able to function in a clinical setting when necessary
  • Critical thinking and problem solving skills needed
52

Ambulatory Care Technician Resume Examples & Samples

  • Obtains and records patient’s vital signs; reports screening findings to practitioner, and records on appropriate documentation forms
  • Monitors patient status and reports abnormal findings or changes in condition
  • As directed by physician, administers approved medications, including vaccinations, via intramuscular and subcutaneous injections
  • Provides appropriate patient education, health information materials, and community resources; identifies patient’s need(s) for additional information and refers to appropriate healthcare resources
  • Maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety
  • Greets patients, answers telephones, and schedules patient appointments
  • Graduation of a post-secondary medical assisting education program, accredited by an agency recognized by the U.S. Department of Education
  • Current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), or registration from the American Medical Technologists (AMT), or the National Center for Competency Training (NCCT), or any recognized certifying body approved by the Board
  • Demonstrates competency in all skills, related to the performance of patient care
  • Must have attained a satisfactory level of comprehension and experience in the administration of intramuscular and subcutaneous injection techniques
  • Displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team
  • Demonstrates problem-solving skills, as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area
  • At least one (1) year of related experience in a medical office setting is preferred
  • NJDHSS HIV counselor certification is strongly preferred
  • Knowledge of Newark community is preferred
  • Bilingual skills (English/Spanish) are preferred
53

Manager, Reg Ambulatory Care Management Resume Examples & Samples

  • Monitors the utilization of inpatient and outpatient services and ensures coordination of all ambulatory care management services with pre-admission, home health, health education and other ambulatory services
  • Proficient in Microsoft applications (Word, Excel, Access)
  • Strong oral/written analytical and problem-solving skills with ability to make sound and independent judgments
54

Ambulatory Care Practice Specialist Resume Examples & Samples

  • Effectively leads project team on work related to specific area of expertise
  • Provides leadership for the design, development, and implementation of projects related to their area of expertise
  • Provides assistance and advice to others in support of project work
  • Effectively interfaces with clients to reach mutually acceptable agreements around project scope, objectives, deliverables, timeframes and outcomes
  • Effectively facilitates interactions with clients and stakeholders to achieve desired outcomes
  • Monitors plan on an ongoing basis and proactively adjusts, as necessary, to resolve barriers and/or issues
  • Proactively identifies links between specialty work and broader organizational priorities and goals
  • Effectively recognizes opportunities to enhance project work and/or achieve desired objectives by collaborating with staff outside their area of expertise and acts accordingly
  • Actively provides feedback to staff in support of individual staff development
  • Communicates in a manner that is proactive, timely, influential, persuasive and effective resulting in mutually acceptable agreements
  • Minimum five (5) years of experience in their field of expertise preferred. This may include but is not limited knowledge of care delivery, technical/analytic expertise, management engineering, planning, and research
  • Master's degree or six (6) years of experience in a directly related field required in business administration, economics, operations research, public health, health administration or other related field preferred
  • Knowledge of the operations and/or business of Kaiser Permanente preferred
55

Ambulatory Care Manager Resume Examples & Samples

  • Collaborates with the PCP and specialists to identify the high risk population within practice(s) as per PCP referral, risk stratification and patient registries for all clients across the continuum of care
  • Monitors resource utilization for each assigned patient including, but not limited to, emergency department visits, medication compliance, PCP office visit, HEDIS and/or Quality measures completed
  • Uses patient registry and care team to identify gaps in clinical care. Directly contacts patients to address barriers to obtaining care ensuring overdue tests/lab are complete. Monitors individual patient progress and population management
  • Implements clinical interventions or protocols based on risk stratification and evidenced based clinical guidelines, and recommends the resources necessary for care
  • Assesses the health care, educational, and psychosocial needs of the patient/family utilizing standardized assessment tools such as depression screenings, functionality and health risk assessment
  • Incorporates cultural, age-appropriate, family and environmental data into assessment and teaching
  • Collaborates to create and review the care plan directed at improving the self-management skills of the patient and encourage engagement of the patient/family in their own health and wellbeing to attain an optimal level of health through the use of education & community resources as needed
  • Attends and actively participates in huddles as required
  • Establishes relationships with clients and their families as needed to determine and facilitate the provision of services needed
  • Enhancing patient satisfaction and patient advocacy
  • Offers one-on-one education as opportunities present and through follow-up phone calls/visits
  • Provides follow-up with the patient/family when patient is transitioning from one setting to another. Completes timely post-hospital follow up: Medication reconciliation, PCP or specialist follow up appointment, assessment of symptoms, teach warning signs, review discharge recommendations and communicates with the acute care Case Management team regarding all aspects of the acute stay and subsequent identified needs
  • Completing referrals for services to include but not limited to Home Health Services, Community Services, Rehabilitative services or Social Services
  • Develops and maintains good working relationships with home health agencies, medical equipment companies, and other referral sources. Follows up professionally and appropriately when there is a problem with service provided by an agency
  • Has a full understanding of the payor’s benefits and regulations and works within those reimbursement systems
  • Collects, evaluates and analyzes trends and collaborates with physicians and the health care team to improve care processes through continuous Quality Improvement methods
  • Is familiar with clinical and financial information systems and utilizes them to support analyses
  • Provides report of Chronic Disease management activities as required to influence performance improvement goals thru the sharing of pertinent data and information
  • Implementing measures to improve access to care and the provisions of timely health care interventions
56

Ambulatory Care Tech Resume Examples & Samples

  • Obtains blood specimens as assigned and labels all specimens and reconfirms the identification on the sample using the patient’s arm band
  • Performs Electrocardiograms including equipment prep, patient instruction and prep and performs procedure as directed
  • Transcribes physician orders and completes order entry
  • Accesses locked utility room for the purpose of restocking and other clerical functions
  • Current Basic Life Support certification
  • Previous medical experience and/or phlebotomy experience
57

Manager of Ambulatory Care Management Resume Examples & Samples

  • Knowledge of principles, theories, and practice of health promotion, lifestyle, and behavior modification and disease/condition management
  • Experience using EMR systems
  • Strong operational and financial acumen with the ability to drive the vision for superior patient centered care that includes continuous improvements in, quality, safety and operational cost management
58

VP, Ambulatory Care Management Resume Examples & Samples

  • Leads People. Implements and adapts managerial and staffing plans focused on the selection, retention, accountability and development of people so as to achieve Heritage Healthcare Regional goals. Focuses on improving the effectiveness of the departmental management team. Provides leadership, direction and mentoring to direct reports and staff to encourage professional and personal growth and development
  • Operates the Business
  • Works collaboratively with St. Joseph Healthcare Executives and Medical Staff leadership to ensure a patient-centered, integrated system for delivery of care for all simple and complex Care Management programs, ensuring tight handoffs between levels of care, and health care team members
  • Implements technology solutions and identifies service gaps to improve the management of patients across the continuum
  • Provides insight and direction to operating departments regarding methods that may result in improved operating performance or efficiency and/or improved interfacility collaboration and cooperation
  • Assures inter-rater consistency and staff competencies
  • Maintains compliance with all payor and regulatory guidelines
  • Develops and oversees the Chronic Desease Management Program, working closely and collaboratively with MD’s and Ambulatory leaders in the design and implementation of processes
  • Develops and directs the process for collecting and reporting outcomes metrics specific to Care Management and Care Transitions across the Ambulatory Care Management continuums. Pursues opportunities to improve systems, processes, and outcomes
  • In collaboration with Service Line leaders and the Center for Health Promotion, develops programs to enhance health as well as disease management. Responsible for the design and implementation of coordinating programs focused on the continuum of care to position and promote services and to identify gaps in the care continuum
  • Manages operations and staff within Ambulatory Care Management
  • Fosters a collaborative working relationship with members of the health care delivery team. Develops professional contacts within the community as well as established leaders in the industry
  • Develops, monitors, and bears fiscal and operational responsibility for appropriate budgets, including the management and reporting of variances
  • Achieves Financial Goals. Establishes operating and capital budgets, develops and implements fiscal monitoring tools, and establishes processes to ensure annual and long-term financial objectives are met
  • Changes. Innovates, improves, and problem solves to further the goals of Heritage Healthcare Region, Hospitals, group and affiliate partners
  • Strategically Supports. Analyzes financial events and develops sound, workable solutions in response to Regional needs. Uses communication and teaching skills to improve the financial condition and to enhance the financial understanding of others throughout the organization. Collaborates with others on projects and objectives
  • Knowledge. Maintains current base of knowledge as applicable to area of responsibility
  • Serve on appropriate committees within and beyond St Joseph Heritage Healthcare and St Joseph Health
  • Develop professional competence through participation in continuing educational programs
  • Actively participate in events to enhance the visibility and status of the division on a local, state, regional, and national level
  • Requires seven (7) to ten (10) years’ progressive leadership experience in Healthcare, ideally with experience in the implementation, management, business development and strategic planning of Disease Management Programs, Transition of Care and/or Care Management programs, with ability to drive innovation and take educated risks
  • Requires three (3) years of supervisory/management experience in an ambulatory or acute care setting
  • Must be a dynamic leader, able to navigate a complex environment, with excellent verbal and written communication skills, as well as strong project management and operations experience
  • Able to champion, design, and coordinate implementation of initiatives through effective team building, communication, and organization
  • Ability to effectively interact and establish immediate credibility with all levels of management, physicians, staff, patients, and community leaders
  • Effective influencing, negotiation, relationship-building and communication skills are essential
  • Ability to work effectively under pressure due to changing priorities
  • Ability to work with Information Service department to maintain performance of computer hardware and software within the department
  • Effective employee management skills including performance management, staff development and mentoring
  • Ability to lead through influence and persuasion
  • Ability to facilitate the integration of the finance, operations, and strategic functions of St. Joseph Heritage Healthcare
  • Possess strong leadership, critical-thinking and motivational skills and abilities
  • Knowledge of ambulatory healthcare delivery and management
  • Ability to build consensus across organizational lines
  • Ability to adapt quickly to changing conditions while managing multiple priorities
  • Ability to independently self-direct activities
  • Ability to travel within St. Joseph Health locations
  • Excellent analytical and problem solving skills
59

Ambulatory Care Technician Resume Examples & Samples

  • Strong written and verbal communication skills with the ability to work with patients, patient families, and physicians in a tactful and professional manner
  • Assists providers with orthopedic procedures
  • Fulfills patient care responsibilities as requested by physician or other clinicians in the office or clinic setting
  • Fulfills environmental responsibilities as assigned that may include setting up exam room, instruments, and other equipment
  • Fulfills clinical medical assisting responsibilities as required
60

RN Lead-ambulatory Care Clinic Resume Examples & Samples

  • Ability to work without close supervision and to exercise independent judgment in a professional area
  • Ability to read and write to communicate verbally and in writing with other individuals
  • Coordinates and develops a prioritized holistic plan of care based on a comprehensive assessment, desired outcomes and currently knowledge
  • Demonstrates leadership and promotes professional practice of members of nursing care team