Telephone Job Description
Telephone Duties & Responsibilities
To write an effective telephone job description, begin by listing detailed duties, responsibilities and expectations. We have included telephone job description templates that you can modify and use.
Sample responsibilities for this position include:
Telephone Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Telephone
List any licenses or certifications required by the position: CPR, CCNA, CCIE, EMD, ASE, CS, IV, AHA, BLS, TB
Education for Telephone
Typically a job would require a certain level of education.
Employers hiring for the telephone job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, Computer, Communication, Nursing, Engineering, Department of Education, Associates, Graduate, Business, General Education
Skills for Telephone
Desired skills for telephone include:
Desired experience for telephone includes:
Telephone Examples
Telephone Job Description
- Monitors and responds to codes and alarms immediately and determines the appropriate action
- Makes changes to on-call schedules as needed
- Responsible for distribution of new/spare/long range pagers, patient room telephones, TTY (Hearing impaired) equipment, batteries, and books on tape for the visually impaired
- Accurately and legibly records all pertinent information in the log book and incident book and inform any relieving operator of abnormal or unusual circumstances verbally
- Follow standard change-of-shift protocol and documentation
- Clearly mark all packages, envelopes, newspapers, , so that others can determine what action to take
- Report all equipment malfunctions immediately or corrects as directed by department policy
- Keep the department neat and clean
- Required to attend quarterly staff meetings
- Logs emergency response information as appropriate
- Must be able to sit for entire shift
- Must adhere to company policies regarding privacy and confidentiality
- Must be organized and continually updating reference material
- Perform all Operator functions in a positive, professional and service centric manner
- Understands telephony circuit architecture concepts, OC12, OC3, DS3, DS1
- Must be able to work a flexible schedule, including weekends, evenings, and holidays
Telephone Job Description
- Interfacing with Technology Support and Application Development, LAN/WAN and Server groups
- Managing and responding to customer calls via HP Service Manager ticketing system
- Handle incoming calls appropriately
- Travel to assigned territory at least twice per year
- Make outbound calls on a routine basis
- Maintain customer profile
- Responsible for accounts receivable for assigned accounts
- Inform customers of promotions, specials and rebates
- Solicit new customers
- Follow up with customers
- Requires frequent phone communication
- Requires ability to write clearly and informatively
- May be required to drive
- Respond to changes in directions and priorities
- A minimum of two years previous customer service experience required
- Multiple phone line experience preferred
Telephone Job Description
- Process orders that are received
- Responds to and participates in emergency and outage situations that require heavy construction capabilities
- Repairs, replaces and relocates aerial and underground cable plant including fiber optic, transportation, distribution and drop cable
- Repairs and maintains major cable system and structures such as broken lashing, replacing or re-sagging aerial strand, pole transfers, down-guys, aerial to underground conversion, substructure repairs and cable replacements related to system outages, maintenance, rebuilds and emergencies or hazards
- Provides support for Lineman crews during all phases of construction activity
- Receptive to constructive feedback and coaching
- Ability to perform duties without close supervision
- Ability to problem solve and think independently
- Ability to work flexible hours some work after hours
- ATTENDANCE/RELIABILITY-Adheres to departmental guidelines concerning sick time, vacation, personal days and other paid/unpaid leaves
- Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred
- Requires quick response in decision making regarding codes and alarms
- Requires tact in dealing with the public who may be emotional, upset, and confrontational
- Experience using a PC-based telephone operator console preferred
- Must be able to work all shifts, seven days a week
- Ability to interpret procedure manuals (i.e., fire, trouble, disaster)
Telephone Job Description
- Incumbent will be handling daily production activities including identifying, troubleshooting, and solving production problems
- Generating required reports
- Handling administrative issues such as attendance, schedule changes, and performance problems
- Other responsibilities include evaluating staffing needs, executing start-up and close-down procedures for production systems and building security, and tracking production completes against project budget
- Maintain current knowledge of departmental protocols
- Maintains key control and issues key per authorized procedure
- Back up the customer service team as needed with tasks that may be in either SAP or Oracle
- Perform other clerical duties such as filing, photocopying and faxing
- Directs, supervises and coordinates the activities in Telephone and business center section
- Answers Security base station correctly and accurately relays information
- Sales or Animal Health course work is helpful
- Must be able to multi task and operate a computer based phone system
- Required to clearly speak, write, and understand the English language be understood while speaking the English language
- 2+ years experience as a Telecom Lineman
- Must be able to climb poles using gaffs or hooks
- Must be able to lift, reach, dig and carry heavy objects
Telephone Job Description
- Receives requests for paging (overhead, in-house, long range) courteously, verifying information with caller
- Relays any and all necessary information accurately to co-workers and relays information to next shift, with no errors that could result in complaints or misdirection of calls
- Takes initiative to keep information sources up to date and accessible
- Transfers calls successfully and accurately to the appropriate party with no justifiable complaints for repeated disconnects or misdirected calls
- Uses appropriate greeting for type of call presented
- Handle immediate problems and direct problems to department head
- Maintain current procedures for internal and external disasters, fire emergencies, bomb scares and disaster plans
- Monitor new employee training and certifies trainees competencies through demonstration of performance
- Perform all functions of Telephone Operator
- Provide relief coverage to support staff
- Must have a valid CDL A license
- Pre-Employment Drug Testing
- Must be able to speak clearly when utilizing hospital intercom
- Highly flexible and able to adapt to a fast paced environment
- Ability to type a minimum of 35 wpm with 85% accuracy
- Understanding of ASL and deaf culture