Technical Support Intern Job Description
Technical support intern
provides support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
Technical Support Intern Duties & Responsibilities
To write an effective technical support intern job description, begin by listing detailed duties, responsibilities and expectations. We have included technical support intern job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide technical support for critical software, which includes provisioning, installation/configuration along with maintenance
Working on Service Request / Support allocations, internal improvement projects
Investigate customer issues, analyze logs, and troubleshoot environments to arrive at a workaround or solution to MDM product issues
Use communication and negotiation skills to build strong successful partnerships with customers to drive exception customer service
Investigate potential defects raised by customer and engage engineering to confirm product defect and timeline for a fix
Recommend and implement improvements to existing technical support processes, procedures and tools
Create and publish knowledge base articles to enable customers to resolve issues without further escalation
Maintain support portals and internal wiki
Queue management and Schedule Pager Duty rotation
Additional projects/tasks may be assigned by manager or team lead
Technical Support Intern Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Support Intern
List any licenses or certifications required by the position: NI, EHS, CLAD
Education for Technical Support Intern
Typically a job would require a certain level of education.
Employers hiring for the technical support intern job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Technical, Science, Information Technology, Business, Computer Engineering, Software Engineering, Electrical Engineering, Graduate
Skills for Technical Support Intern
Desired skills for technical support intern include:
Computer security procedures and protocol
MS Office
Tenable products and information security best-practices
Networking and telecommunications
Windows XP and Windows 7
DNS
Installation
Integration
Networking
Protocols and client/server operations
Desired experience for technical support intern includes:
Proven troubleshooting skills, ability to multi-task and thrive in complex situations
Proven organizational skills and ability to work under pressure
Quick learner to new technologies
Experience in a Customer Service/Technical Support role
Knowledge and experience in XML, HTML and Web Services
Demonstrated leadership skill via active involvement in extracurricular activities
Technical Support Intern Examples
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Technical Support Intern Job Description
Job Description Example
Our growing company is hiring for a technical support intern. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical support intern
- Provide initial scoping of customer technical issues and escalate to Tier 2 and Tier 3 technical staff as required
- Provide fast and efficient customer Tier 1 service to business partners, dealers and end users
- Redirect incorrectly routed cases submitted in the region to Priority Support
- Provide input to team and manager on competitive products and activities
- Utilizing problem and change management system and internal guidelines, will insure that all changes and problems are accurately managed and tracked
- Utilizing Asset Management and NLYTE DCIM , will manage and track network and hardware inventory, locations and status for all mainframe/open systems/ network and peripheral equipment
- Provide updates of the physical layout of equipment and cabling systems utilizing the NLYTE DCIM documentation tool
- Technical Service Information Support – reconcile and update technical bulletins, webcasts, service alerts and quick reference guides
- Support in defining operative quality control plan after REI analysis in order to meet Shop and Engineering requirements
- Understand, analyze and identify “how critical” the various issues raised by the workshop and Engineering
Qualifications for technical support intern
- Analyze problems from 360 angles and come up with creative solutions
- Manage project progress and track changes throughout the project cycle
- Good Organization Skill and Self-motivated
- Familiar with Excel, Word and Project applications
- Experience troubleshooting operating system issues
- Knowledge of desktop/laptop computers (Windows, Mac)
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Technical Support Intern Job Description
Job Description Example
Our growing company is hiring for a technical support intern. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical support intern
- Be proactive in proposing new engineering solution for any amendments to the REI
- Pay attention on timing and costs of individual testing activities and on the OTD results
- Be the project interface between internal and external teams to focus on critical issues and work areas to measure and share
- Identify possible project for tooling, project design according to internal EHS requirements and work shop needs
- Verify compliance to internal EHS rules and external laws, certifications and/or requirements
- Understand, analyze and identify critical points on cycle time to define an area that has to improve and complete using dedicated tooling
- Support in defining EHS risks and cycle time reduction
- Support in defining additional procedure for work shop (Work instruction) to better explain a proper work method including tooling use
- Provide support on a full range of project management activities, with an emphasis on design, submittal, and shop drawing review
- Take engineering notes, specifications, rough sketches, , and formalizes into working drawing
Qualifications for technical support intern
- General knowledge of Servers, Networks
- Understanding of office software applications in a Windows environment
- Knowledge of computer security products
- Have education background in Engineering, Computer Science, and/or Information System Management with a strong logical thinking ability
- Business level oral and written communication skills in English
- Presence of at least 4 days in office needed, preferably Monday, Tuesday, Wednesday, and Thursday
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Technical Support Intern Job Description
Job Description Example
Our company is searching for experienced candidates for the position of technical support intern. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical support intern
- Drafting and revising of batch records, maintain metrics for Technical Transfer Team
- Support CTQ scoreboard, process characterization activities, and lab lots studies
- Coordinating of wrap-around DH files for controls, and creation of a searchable catalogue of validated files components to be used in future new product transfer
- Provide direct assistance with customers via phone and email
- Act as a resource for ongoing projects and initiatives
- Analyze data to determine trends and supporting information
- Receive and respond to assigned tasks, incoming calls, and/or e-mails regarding desktop and client problems
- Support production personnel using computer based applications on the assembly floor
- Immediately respond to any IT or manufacturing system related issues that cause downtime
- Communicate and follow instructions from a higher level technician onsite
Qualifications for technical support intern
- Experience working in Ag field or having an Ag related background
- Customer service experience or experience in a customer-facing role
- Ability to collaborate with team members both in person and virtually (email, phone, conference calls)
- Work Study (12 month duration, 30 hours/week maximum)
- Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies are welcome)
- Competent at navigating Unix/Linux terminal
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Technical Support Intern Job Description
Job Description Example
Our company is growing rapidly and is hiring for a technical support intern. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical support intern
- Support lab environment, design topologies and manage routers/resources within team
- Write knowledge base articles to document common problems and their resolution for organization wide reference
- Work with TSE(s) for developing test scripts (Python/Perl), test environment and RCA document
- Provision new hardware to all new and existing users
- Maintaining user accounts, along with password changes and recovery
- Find right balance of studies with work
- Participate in training and other professional development activities
- IT Direct ticketing monitoring
- Telephone support to clients
- Monitor SAPTV and other events as required
Qualifications for technical support intern
- Bilingual/Multilingual in English/Japanese or English/Mandarin is a nice to have
- Pursuing a degree in Information Technology or Engineering or a related field
- Good knowledge of hardware and cabling systems
- Major in Engineering, Automotive Technology, Heavy Equipment Technology
- Proven ability to listen and empathize appropriately with customers communicate effectively with both technical and non-technical individuals – Required
- Ability to interact positively with end users
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Technical Support Intern Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of technical support intern. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical support intern
- Receives and accommodates notebook requests according to Policy and procedures, tracks notebook distribution, allocation and timely returns from repair depot
- Support local mobile devices (smartphones and tablets)
- Ability to perform computer troubleshooting and machine rebuilds
- Responsible for tracking and security of fixed assets
- Leads area projects, acts as a resource for global projects
- Contact customers as designated by their Team Leader to gauge customer satisfaction
- Work closely with Technical Support teams to ensure proper understanding of solutions, designs and implementations, in addition to reviewing, updating, and executing support issues
- Expand on knowledge of basic troubleshooting skills and tools by shadowing and receiving instruction from their Team Leader, Manager or Senior Manager
- Actively participate in Technical Support events
- Answering phones and create a support case
Qualifications for technical support intern
- Excellent interpersonal communication and customer service skills are required in order to work successfully with customers in high stress and/or ambiguous situations
- Demonstrated ability to bring a creative approach to problem solving
- Bachelor of Science Degree in Computer Science, Electrical Engineering or related field (candidate)
- Performing and enabling remote technical support within Cloud Support
- Bachelor's degree from an accredited university or college in a mechanical engineering
- Knowledge of quality fundamentals