Technical Engineer Job Description
Technical Engineer Duties & Responsibilities
To write an effective technical engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included technical engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Technical Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Engineer
List any licenses or certifications required by the position: ITIL, SAN, CCNA, CCIE, CCNP, MCSE, SSL, CISCO, VMS, ISTQB
Education for Technical Engineer
Typically a job would require a certain level of education.
Employers hiring for the technical engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Computer Science, Technical, Electrical Engineering, Education, Science, Information Systems, Telecommunications, Information Technology, Mechanical Engineering
Skills for Technical Engineer
Desired skills for technical engineer include:
Desired experience for technical engineer includes:
Technical Engineer Examples
Technical Engineer Job Description
- He/she will utilize information tools, training and experience to provide high level of customer satisfaction
- Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems
- Applying materials expertise [especially polymed] to assigned projects
- Ensuring adherence to company policies and business regulations
- Responsible for responding, diagnosing and resolving service tickets assigned by the help desk based on team and individual metrics
- Ensure customer satisfaction through effectively communicating and managing customer expectations
- Collaboration with other technology departments as needed for sustaining stable platforms and troubleshooting issues
- This position will participate in the on-call rotation
- Continually updates skills and knowledge relative to the position and the technology industry
- Training and mentoring of other application administrators
- Windows 7, Mac OS X, RHEL, Fedora, Ubuntu, iOS, Android, MS Office Suite
- Bachelor Degree in IT or related fields
- Having at least 3 years experience in SI projects
- Possess VMWare, Netbackup certification
- Fluent in English and Malay both written and verbal
- Able to work independently with minimum supervision in project execution and pre-sales
Technical Engineer Job Description
- Author, edit, publish and maintain a knowledge base of known issues/solutions
- Foundational knowledge of network concepts and network devices such as routers, switches, subnets and WAN/LAN implementations
- Must possess strong customer service and interpersonal skills, along with strong analytical, organizational, and collaboration skills
- Required to have “high-speed” internet access to their residence and a smart phone on which to receive telephone calls, email, and SMS messages from monitoring system and other Business Technology personnel
- Support our contract manufacturer with test issues, alternative component selection
- This key individual will serve as Technical Support champion for both internal and external customers
- The incumbent will exercise independent initiative with the authority to act in order to meet all requirements for the customer
- Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
- Furthermore, this individual will participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products
- Requires supervision several times per week and regular reviews
- More than 3 years’ Linux servers experience of maintenance and operation
- Familiar with the main software such as apache, tomcat, nginx, mysql,mongo etc having the monitoring, troubleshooting and the optimization abilities
- Minimum qualification B.Sc
- Excellent report / standard / policy writing skills required
- Experience in process engineering and technologies pertinent to Formulation and Sterile Filling Operations including Media Prep, Buffer Prep, Adjuvant Manufacture, Formulation, Vial and Syringe filling and automated visual inspection is desirable
- Coordinate when required problem resolution with customer
Technical Engineer Job Description
- Coordinate with onsite vendors at HQ and at our remote locations to facilitate escalations and resolutions to support tickets
- Track and correlate recurring problems and then work with systems, applications, database, and network teams to find and implement permanent fixes
- Manage additional technical support related projects as they are assigned
- Work with an English and Korean speaking, multicultural team, operating in different time zones
- Show your ability to mentor and guide other members of the Technical Support Organization
- Resolving incidents using existing Solutions DB, Knowledge Base, manuals or other reference materials
- Investigation and resolution of Incidents without known solutions
- Liaise with Snr TSE or Principle TSE on complex cases, as appropriate
- Escalation of cases to 3rd Line and R&D, as appropriate
- Taking ownership of customer issues reported and seeing problems through to resolution
- Experience in mapping one environment onto another, especially CMDB environments
- Knowledge of and experience with the ITIL configuration management processes and other ITIL processes
- Ability to translate the customer business requirements into tooling specific functional requirements, functional data models and tooling architecture
- Experience of working in international project teams
- Ability to work in autonomous, structured and well organized way to set right priorities
- Specificity of the position
Technical Engineer Job Description
- Given the critical nature of the customer issues supported, some after-hours/weekend work may be required
- Escalate Product issues found in the field to the Technical Team/Product Management
- Own functional aspects of JDE and have the ability to discuss with IT resources the business
- Maintain a very high level of Customer Satisfaction while meeting SLAs and other internal goals
- Provide clear and timely communications with customers at all levels
- Ensure all issues are resolved and if necessary, escalated to the proper levels in a timely fashion
- Attain and Maintain proficiency in the OSes and Data Sources supported by the product lines handled by the Support Team you are joining
- Be able to quickly determine if you will need help for areas you are not proficient in and get an expert involved in a timely manner
- Keep your management informed of progress and issues
- Provide exceptional technical support to vSAN customers via telephone, email and WebEx in fast paced and technically challenging situations
- Able to effectively apply a complete understanding of engineering technical principles, concepts, practices, standards, and procedures of the quality engineering profession
- Requires critical thinking ability to analyze value streams and think through the process input, throughput, and output
- Able to effectively conduct training on a variety of related process tools
- Able to develop technical solutions to a variety of complex problems of strategic scope
- Able to proactively apply originality to improvement of practices and procedures
- Ability to execute the integration of quality and lean consistent with corporate strategies
Technical Engineer Job Description
- Participating in/performing product and training presentations including new product introductions to customers, sales team and other employees
- Prepare and/or approve reports and presentations
- Participating in 24/7 on-duty support, including taking urgent calls and customer cases outside regular office hours
- Contribute ideas to resolve problems to better serve the customer and/or improve productivity
- Customizing (Web Site Themes, Color, Layouts & Item/Category Templates)
- Troubleshoot technical issues as they relate to computer deployments
- Recommend equipment and application purchases for customer base
- Explore, test, and implement new IT solutions and services as required, with the goal of standardization
- Collaborate with faculty, researchers, and staff to streamline business processes using information technology solutions
- Participate in project work as required, including non-business hour deployments
- Possess expert knowledge of major networking technologies and operating systems (i.e., LAN, WAN Windows, Unix, Linux, CISCO)
- 5+ years of requirements development and management background
- Must have a minimum of 5 years in a global applications IT environment
- Must have ITIL experience
- Must have worked with MS administration tools for at least 5 years
- Must have a minimum of 5 years in the Microsoft platform