Support Principal Job Description
Support Principal Duties & Responsibilities
To write an effective support principal job description, begin by listing detailed duties, responsibilities and expectations. We have included support principal job description templates that you can modify and use.
Sample responsibilities for this position include:
Support Principal Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Principal
List any licenses or certifications required by the position: ITIL, CCNP, CCNA, SSL, CISSP, CNNA, AA/AS, CID, TLS, WPA
Education for Support Principal
Typically a job would require a certain level of education.
Employers hiring for the support principal job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Engineering, Education, Business, Science, Mathematics, Information Technology, Communication, Associates
Skills for Support Principal
Desired skills for support principal include:
Desired experience for support principal includes:
Support Principal Examples
Support Principal Job Description
- Have in-depth understanding of the theory and practice in the chemical engineering field the theory behind Aspen Tech modeling products
- Provide first level technical support for customers in product installation, usage, and software licensing
- Work as a team with other Support Consultants to accomplish the goals and objectives of the support organization
- Provide Subject Matter Expertise for systems
- Work in dedicated cross functional teams to investigate and diagnose low-level issues in the product or platform
- Delivery of additional services like informal training sessions, professional services on-site
- Receives, responds to, and monitors status of work requests for technical assistance
- Procures, acquires, and configures local and multi-platform personal computer systems, mobile devices, other technologies utilized in the Executive Offices
- Tests upgrades and/or patches to software prior to rollout
- Provides consultation on both hardware and software purchases
- Demonstrated expertise in analyzing intelligence and/or other related information and technical data, describing CNO opportunities, documenting information and processes, gathering intelligence information, interpreting complex information, performing Internet research, writing and editing skills at a technical/professional level, and managing internal and external customer relations
- Minimum 5 years’ Multi-National Companies (MNC) experience in the MRO industry
- Experience in Electronics/Electrical engineering of Avionic products
- Strong fundamentals in computer architecture with sound knowledge in electronic test benches hardware and test philosophies
- Good LEAN Six Sigma, TPM methodologies knowledge
- Effective problem solving, project and vendor management skills
Support Principal Job Description
- Is proactive in assessing needs, problems, and potential issues with regard to technology supporting the President and Provost and their staff
- Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with I.T
- Provide high-quality and timely communications to I.T
- Maintain a record of service issues including timely updates using an I.T
- Provide support to the I.T
- Perform analysis to identify policy enforcement gaps and educational needs for region, and develop effective and scalable solutions to address them
- Interact frequently with numerous functional groups (Technology, Marketing Supply Chain, Manufacturing, ), globally in support of the portables program
- Tier II and Tier III user support and problem solving
- Local ISSM (Information Systems Security Manager) for a classified computing environment
- Work as part of a larger IS team supporting 5 locations across the US
- Must have excellent problem-solving and time management skills, basic analytical and math skills
- Must have excellent computer skills (including Excel) and knowledge of business unit applications and preferably use of investment and financial planning software/tools
- Ability to maintain a high degree of accuracy while being detail oriented required
- Good Exp
- Experience in CRM implementations, upgrades & Operations out of which 5+ yrs
- Significant/Commericial experience in C#.NET, ASP.NET
Support Principal Job Description
- Provide Level 3 support for Operations during business-critical incidents requiring knowledge of incident management, change management, troubleshooting methods & tools, log review, monitoring, alerting & reporting
- Possess the ability to efficiently create and maintain documentation using Office products
- Coordinate with the home office as required to troubleshoot problems and perform necessary repairs
- Employment is contingent on meeting all medical requirements for overseas assignment or have completed one within the past 12 months from employment start date
- Provide application support for clients using Epicor BisTrack
- Provide application support clients using Microsoft Dynamics GP
- Participate in Sev-1/Sev-2 calls as LTM/GTM subject matter expert and assist with troubleshooting to resolve incident within set time frame
- Provide 3rd level technical support assistance to Tier 2 support staff to diagnose and resolve complex recurring application issues under incident & change management
- Drive software/hardware upgrades on a routine basis
- Drive Engineering improvement projects as identified under design/capacity reviews and RCAs
- Good interpersonal skills – building relationships and communicating with Users and Systems dept
- Experience of working in a commercial software development support environment (typically gained over at least 12+ years)
- Possess expertise in the of the following technologies/products
- Experience with Aspen Plus product family or Aspen HYSYS product family and Dynamics a must
- Knowledge on IT Architecture / Service ownership
- Knowledge on IT Architecture / Serivce ownership
Support Principal Job Description
- Troubleshoot problems arising due to device software/hardware, application side changes & capacity issues using available tools & support options
- Implement DNS, LTM and GTM configurations with adherence to established IT standards, procedures & industry best practices
- Provide technical support on LTM, GTM and work with application teams, project managers and stakeholders to fully test & validate solutions
- Create and maintain technical documentation for the application environments, including network diagrams, troubleshooting guidelines & operational SOPs for tier 2 support staff
- You are actively involved in a few recurring activities on North level, under the direct leadership of the Head of DBS Operations EMEA North
- Troubleshooting moderate to complex issues
- Maintain a good working knowledge of systems which are used within operational area of responsibility (eg Playout Suite)
- Be aware of all technical issues affecting area/client services (eg ongoing incidents, open problems, projects ), be the point of escalation for service impacting issues
- Maintain a good working relationship with client and operational manager for area, regularly review technical issues with internal stakeholders and provide feedback to client as required, this may include attending some client meetings
- Deliver Technical Training content required for new hire and incumbent employees to perform job duties safely and in accordance with COMPANY procedures and fundamentals
- 5+ years’ experience working in a 24x7 mission critical Network or Technical Operations Center environment
- Must be able to demonstrate the capability to own and execute on the responsibilities listed above
- Ability to be proactive and work well in a changing/growing and pressured environment
- Must have experience managing Windows Server and SQL Server environments
- Must have experience working with hypervisor technologies (VMWare or Hyper-V)
- Must have a good understanding of TCP/IP, routing and switching technologies/protocols
Support Principal Job Description
- Design, develop and administer complex technical skill and situational awareness and response qualification testing utilizing simulator, written and oral testing methods#CD# 10
- Develop and maintain the Transmission System Operations procedures, manuals and guides that govern the day-to-day operations of the system in normal and emergency situations
- Administer operator qualification and certification programs
- Investigate and develop business case for new Operations tools and programs
- Influence external organizations and regulatory agencies, via participation in committees, such as PJM Dispatcher Training Task Force, PJM Working Groups / Task Forces and NERC committees to influence policy development
- Translates high-level market requirements into detailed functional requirements and user stories
- Supports technical teams as a subject matter expert and process leader by ensuring complete functional definition of user stories
- Assist other members of product team in the creation and maintenance of product roadmaps that present a plan to position the product for segment leadership
- Apply in-depth understanding of the how the system is currently structured and operates against functionality requested in business requirements
- Provide support for activations of products to new customers
- Must have knowledge of basic MS SQL Queries
- Informix - basic
- Analysis - advanced
- Application Support – advanced
- IT management – basic
- Service Level management - advanced