Support Engineering Job Description
Support engineering
provides functions to support installation, maintenance, and troubleshooting of variety of routing and switching protocols, network management tools, and services.
Support Engineering Duties & Responsibilities
To write an effective support engineering job description, begin by listing detailed duties, responsibilities and expectations. We have included support engineering job description templates that you can modify and use.
Sample responsibilities for this position include:
Create or draft routings for development programs
Troubleshoot and resolve issues related to work instructions, and seek ways to simplify them for efficient, yet accurate execution
Monitor and track project schedules to ensure they are on track
Assist project managers in cost management, generation of cost estimates, risk assessments, and tracking against cost and schedule requirements
Adjust project forecasts for project leads
Maintain and generate project files in the format and manner as required, including project tracking forms and appropriate graphical charts
Generate and maintain project plans and assist in monitoring baseline changes
Help maintain and assess quality documents and metrics
Process development tool orders and order development material, and follow up on the procurement process and schedules
Collect and analyze project execution data for manager and project leads
Support Engineering Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Engineering
List any licenses or certifications required by the position: ITIL, IPC, CCNA, ISO, III, IAT, PMP, TIER, CCNP, NI
Education for Support Engineering
Typically a job would require a certain level of education.
Employers hiring for the support engineering job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Engineering, Technical, Business, Education, Computer Science, Management, Design, Technology, Government, Associates
Skills for Support Engineering
Desired skills for support engineering include:
Operation of fiber optic transport
Switching equipment
Computers
Data communications
OTN
UNIX SUN/Oracle and IP network experience would be a benefit
Fusion architecture and file systems
General understanding of other Switching/transport concepts are
SONET/SDH/DWDM and Carrier Ethernet protocols
Networking and UNIX-like services and concepts
Desired experience for support engineering includes:
Must be self-independent and be willing to work in a fast-paced environment
This candidate must be willing to move or already be living in San Francisco or New York
Schedule, track, and report status of assemblies for development projects
Review design definitions for consistency and administrative accuracy
Perform capital equipment inventory and needs assessment
Maintain custody of tools to be used for creating or viewing factory instruction and factory instruction-related aids, such as digital and video cameras
Support Engineering Examples
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Support Engineering Job Description
Job Description Example
Our company is searching for experienced candidates for the position of support engineering. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support engineering
- Document production, including but not limited to management plans, technical documents, and presentation graphics
- Monitor the configuration control process and ensuring that procedures comply with client and/or applicable specifications
- Perform configuration management functions and other engineering support duties
- Schedule, track, monitor, and report status of assemblies for development projects
- Adjust and monitor project forecasts for project leads
- Maintains ownership of tools to be used for creating or viewing factory instruction and factory instruction related aids, such as CD players, digital and video cameras
- Maintains and generates project files in the format and manner required, including IFMS, project tracking, and quad charts
- Create HVAC system construction documents, including system drawings and specifications
- Act as a change agent in order to help to establish a responsive customer-centric culture
- Organise and chair planning meetings
Qualifications for support engineering
- You are an enthusiastic team player who has a “can do” and proactive attitude and strong interpersonal skills
- You are fluent in English (both written and oral)
- You have a good knowledge of MS Office and are willing to learn new software tools
- BS and 2-5 yrs experience
- Must have five or more years of experience in planning and coordinating scheduled project activities, supporting all business and administrative activities to include reporting, document production,configuration management, and other duties as required
- Knowledgeable of software development techniques, change control processes, configuration audits or client/government regulations, manuals,technical orders, standards, and industry publications related to configuration and data management
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Support Engineering Job Description
Job Description Example
Our growing company is hiring for a support engineering. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support engineering
- Backup and restore data on servers and other critical systems using scripts and software imaging tools
- Participates in maintaining various types of electronic equipment for optimum transmission and/or broadcast performance with scalability, performance and reliability
- Interacts with technical team to resolve issues, assist with troubleshooting
- Some travel from Jacksonville, FL to the Brunswick, GA facility will be required as needed
- Using Mechanical CAD or similar software, producing drawings to scale
- Receive design input from a variety of sources, such as engineers and scientists, and complete drawings in an accurate, timely manner
- Create and incorporate mathematical formulas to create component specifications and reproduce their schematics for use within reference materials, such as operations manuals
- Ability to assess material suitability for mechanical construction
- Conducts activities in a safe and healthy manner and works in accordance with established Health, Safety, & Environmental (HS&E) requirements to ensure the protection of associates, the public, and the environment
- Inspection, Product Engineering, and Operations before final release
Qualifications for support engineering
- Ability to perform data analysis and reconciliation with OSS reports and other data sources
- Ability to define problems, collect supporting data, establish facts, and draw valid conclusions
- High School Diploma/GED with eight (8) years of experience in a maintenance, engineering, HVAC system design, or related field
- Ability to work in team environment individually with sufficient direction and mentoring
- 5+ years of leadership experience - people, project, and/or program management
- IT and/or IT Security background/experience
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Support Engineering Job Description
Job Description Example
Our company is searching for experienced candidates for the position of support engineering. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support engineering
- Willing to work long hours and weekends (as needed) to support any testing or measurement
- Ability to handle production plates and finished modules repetitively for testing and randomization of samples
- Sample preparation for development tests including cutting of plates
- Sorting and pulling finished modules and delivering to reliability for testing
- Preparation of thermal profile plates
- Ability to support production line activities and measurements as needed
- Responsible to perform any baseline or post-test measurement whenever needed
- Responsible to support Engineer on any improvement project
- Able to run JMP scripts and analyze simple datasets using JMP and SQL application
- Responsible to assist in any other task or job assigned by supervisor
Qualifications for support engineering
- Be able to communicate at all levels with excellent attention to detail
- Knowledge and experience of Engineered to Order environment
- No job specific qualifications specified although a good standard of education is expected
- Experience working in a Supply Chain/Master Scheduling to order environment
- Ability to understand process workflows
- Preference will be given to a candidate with a Master's degree or Ph.D
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Support Engineering Job Description
Job Description Example
Our company is searching for experienced candidates for the position of support engineering. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support engineering
- Manage the instrument calibration program for regulatory and quality compliance
- Perform troubleshooting in case of problems and ensure the PLC or HMI applications are properly managed
- Modify the automation applications when operational changes are performed on the production lines
- In line with NCE, active participation in DOR/WOR/MOR, GSTD and DMAIC activities
- Meet compliance with all Nestle and local regulatory standards and requirements
- Build internal capabilities within the E&A team
- Follows established protocols & processes
- Expedites pre-defined project schedules to ensure deliverables/timeline is met
- Communicates project updates/risk to program manager
- Interfaces with manufacturing & supply chain
Qualifications for support engineering
- 2+ years’ experience with AutoCAD, at least within the last three versions, doing mechanical drafting
- Associate’s Degree, CAD Drafting or similar field is preferred
- Experience with AutoCAD Mechanical series, at least within the last three versions is preferred
- Support in internal engineering projects
- Be in charge of communication and follow up with world-wide sales team
- Contribute to continuous improvement of Change, Configuration, Release and Requirement management processes
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Support Engineering Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of support engineering. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support engineering
- Assist Managers, Engineers, and technical staff with other work as required
- Participating in cost engineering workshops and support to further improve reporting transparency and in-depth analysis of value and cost optimizing opportunities
- Understanding and improving cost models, databases and presentations
- Provide technical support and guidance to customer inquiries in accordance with established standards
- Field general questions about Connectivity Solutions products and related services
- Advise customers regarding the proper configuration and operation of company products
- Recreate issues using similar equipment and network environment
- Collect debug logs, infrastructure logs, and RF traces to provide to engineering
- Maintain customer support records as required in the specified tracking software
- Interview customers to collect complete information regarding the technical aspects of their application as it relates to support issues
Qualifications for support engineering
- Calculate and analize production time
- Support Ambient Lighting department
- Must have strong analytical and problem solving skills and
- Must possess excellent customer service work ethic, superior presentation skills, and personal initiative
- Ability to effectively present information and respond to questions from managers and boundary partners
- Provide monthly reporting to Sr