Service Team Job Description
Service team
provides routine service, calibration and maintenance on Heraeus Electro Nite products & systems to ensure products operating at peak performance.
Service Team Duties & Responsibilities
To write an effective service team job description, begin by listing detailed duties, responsibilities and expectations. We have included service team job description templates that you can modify and use.
Sample responsibilities for this position include:
Direct staff who are responsible for incident management and escalation process flow for desktop environment and servers/network systems within support process guidelines
Maintain project and support Service Level Agreement targets
Manage client needs and expectations and provide a high level of customer service in daily client interactions
Manage client escalations to resolution ensuring gaps are closed to avoid future issues and communicating changes to clients
Assigns and manages workflow for the Order Desk team, participates in all phases of Order Desk support
Ensure timely delivery of requirements to clients, provides updates on activities/tasks required to perform the order
Make recommendations for improvements ad efficiencies within the Service Desk processes
Provides input into level of service provided by Service Partners
Identifies any major operational/system problems to the Manager, Service Desk with recommendations for solution
Participates or leads in projects as assigned
Service Team Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Team
List any licenses or certifications required by the position: ITIL, FPC, CPP, RSA, WAV, MCSC, NET, COBIT, PHR, CEBS
Education for Service Team
Typically a job would require a certain level of education.
Employers hiring for the service team job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Computer, Business, Business/Administration, Engineering, Financial Services, Management, Technical, Health Care, Associates
Skills for Service Team
Desired skills for service team include:
Products carried in department
Food and beverage items
Their prices and availability to ensure excellent guest service
Food service business
Applicable services
Banking operations
Products and systems
Relevant products
Various operating systems
Payroll and Benefits policies and procedures
Desired experience for service team includes:
Provide scheduled updates to Service Desk Manager regarding team performance, project work, process modifications, call trends
Help define, communicate, and implement standards/expectations for each role in the department
Ensure Web Service Agents are continually updated with and completely understand latest marketing, product, order processing of our systems revisions/changes
Communicate directly with sales force, internal departments and clients to pursue and resolve issues related to orders, accounts receivable and returns
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
Direct Sales for a variety of events
Service Team Examples
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Service Team Job Description
Job Description Example
Our growing company is looking for a service team. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service team
- Ability to work in a dynamic team environment with all levels in the organization
- Research and develop new business initiatives
- Lead model/design storming sessions, sprint demos, planning sessions and retrospectives
- The Service Team Leader is responsible for providing support in establishing best practice, providing suggestions of improvements to the current processes, practices and methods, and looking for opportunities to improve
- Responsible for the management and delivery of assigned projects in line with company processes and procedures with a clear understanding of project and contractual requirements
- Accountable for performance of allocated projects ensuring that ‘as sold’ margins are delivered upon, and that services supplied meet contractual requirements and customer expectations
- Manage a forward load for projects, ensuring that resources are utilised effectively and that any challenges are brought to the attention of management without delay
- Develop, execute and maintain project plans and statements of work, detailing task descriptions, deliverables, and project schedules in line with company processes
- Define, communicate, execute & monitor the project
- Risks, issues and opportunity management
Qualifications for service team
- Report on project performance in line with company processes
- Provide a focus for customer communication and liaison, keeping them informed of work progress, issues and resolution plans
- Identify and pursue follow-on business opportunities, working closely with the Account Manager
- To attend, chair, or present at various forums (such as project meetings, progress and contract reviews)
- Management of the 24/7 on-call engineer rota, ensuring that required service levels are maintained at all times
- Act as technical lead for the Aberdeen team and as technical interface with other areas of the business such as development, production and projects
2
Service Team Job Description
Job Description Example
Our growing company is looking to fill the role of service team. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service team
- Responsible for ensuring that all service engineers receive the right training and are deemed competent to complete their roles in a safe, efficient and professional manner in line with contractual obligations
- Continuously improve performance in the area of service delivery to improve efficiency or the quality of services delivered
- The ability to communicate with and influence both internal and external stakeholders to consistently meet, improve and sustain world class service delivery and working with the business leaders to deliver against service objectives
- Providing ‘hands on’ end to end team management and taking responsibility for areas such as recruitment, underperformance, reward and recognition, grievance and discipline together with performance management of team members
- Striving to mitigate and minimise operational risk in the team by ensuring adherence and compliance to all internal and Offshore Banking risk policies and regulatory requirements
- Comfortable with a changing environment
- Possess excellent organizational skills and the ability to multi-task
- The ability and expertise to troubleshoot and research issues as needed
- Demonstrate the ability to identify potential problems and provide recommendations to management that may initiate or implement new procedures and processes
- Write, prepare, and gather data for SOPs
Qualifications for service team
- Competent in the creation and maintenance of project schedules including identification of activities and milestones and their logical dependencies
- Degree level or equivalent (HNC/HND) in electrical/electronic engineering or related discipline (IT/Telecomms )
- Project management qualification APM /Prince 2
- Although office based, the candidate will be expected occasionally to travel within the UK and overseas
- Team Leading or Performance Management experience
- An awareness of the Banks operating platforms would be an advantage awareness of the regulatory requirements covering money laundering and criminal activity from working in a corporate environment and having solid banking experience
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Service Team Job Description
Job Description Example
Our growing company is hiring for a service team. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service team
- Ensures that materials and components to feed Service delivery are provided optimizing cost, stock and timing
- Responsible for leadership of the service workshop for the country service organization and all field activities
- Manage to utilize available resources through proper planning and scheduling to meet delivery targets
- Ensures that materials, resources, tools and components are planned and utilized for delivering continuous improvement of the execution of service work
- Leading delivery projects
- Accountability to monitor key performance indicators (KPIs) and initiate improvement tactics/processes
- Ensuring clear and correct despatch instructions, terms of delivery, forwarder details, are provided to the despatch team
- Monitor and Identify systemic issues and escalate appropriately
- Provide phone support and remote troubleshooting for hardware and software support
- Provide advanced Customer Service Support & Service Delivery functions
Qualifications for service team
- An ability to deliver quality results with limited support from management whilst maintaining a challenging but positive influential style
- Excellent time and people management skills, possessing strong interpersonal and communication skills, and have the ability to build strong relationships, both internally and externally
- A detailed knowledge of products/services available to clients will be essential a high proportion of their career within financial services
- Experience of managing teams of a minimum of 10 people (desirable)
- Previous work experience in a similar role and fast-paced environment
- Bachelor’s Degree or higher in Information Technology, Engineering, Economy or related fields
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Service Team Job Description
Job Description Example
Our company is growing rapidly and is looking for a service team. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service team
- Monitors call and ticket queues to ensure proper assignment and workload balance among team members
- Driving service quality, productivity, and meeting or exceeding call center goals and established metrics
- Workforce monitoring and reporting to Help Desk Manager
- Provide leadership during service disruptions
- Deliver effective training and coaching to the technicians on Help Desk competencies and exceptional customer service
- Assists manager in maintaining documentation providing guidelines in procedures and operation practices to help desk attendants
- Contribute to Knowledge Management activates
- Analyze Customer Satisfaction survey feedback and provide detailed information and report
- Performs weekly quality audits for entire Help Desk organization that measures both ticket and call quality
- Overseeing the staffing, scheduling, training and development of a team of cashiers, Helping Hands, and maintenance
Qualifications for service team
- Fluency in English, Dutch and/or French
- Structured and organized, with good interpersonal skills
- Result-oriented individual who appreciate working in a fast paced environment
- Ability to be flexible and to work both independently and in a team environment
- Effectively manage simultaneously occurring tasks and are adaptable and flexible to the dynamic needs of large projects
- Mandatory Technical skills SQL, PLSQL, Unix
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Service Team Job Description
Job Description Example
Our innovative and growing company is looking for a service team. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service team
- Create, implement and maintain Oracle Discounts data
- Set up and maintain Oracle Customer accounts
- Prepare reporting data and perform departmental Daily Visual Management
- Prepare and report out the CS monthly KPI Bowler
- Ensure internal policies, procedures and documentation are up to date, known and being followed
- Perform training sessions on Oracle OM, Complaint handling, Sharepoint and other CS available tools/systems (Stratech, SIS, etc)
- Offer daily guidance, support, troubleshooting and mentoring to all team members in all CS areas of responsibility (Compliance, Legal, EDI, OE, QFB, others)
- Play an active role in developing an encouraging a DBS culture
- Coaches team on continuous improvement
- Inspire the organization in human resource management activities including maintenance of proper staffing levels, staffing resources optimization, attainment of individual and team goals, overall alignment with performance management requirements, goals and rewards systems, employee relations, mentoring, and talent/career development
Qualifications for service team
- Understanding of technical infrastructure & working knowledge of C and/or Java is highly desirable
- Ability to prioritize multiple tasks and complete with little or no supervision
- Log engineers on and off at the start and end of every day to ensure they are working safely and escalate as per the procedure if they are unavailable
- Create purchase orders in SAP for engineers who are purchasing materials or to despatch a specialist Sub Contractor, if required
- Previous role with telephone work is essential
- Dealing with people on a variety of different levels