Retail Supervisor Job Description
Retail supervisor
provides coaching and feedback to distribution staff to promote industry leading safety performance and adherence to all EHS policies and procedures.
Retail Supervisor Duties & Responsibilities
To write an effective retail supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included retail supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensure consistency in service and product on a daily basis
Drive Commercial Sales to exceed the budgeted SPH targets by working with the Central support team to develop new Commercial experiences, implement new promotions and expand product lines
Ensure all product is stocked correctly
Assist customers and resolve complaints
Medical, Vision, Dental and AFLAC Insurance
401(k) Retirement Plan + up to 4% contribution
Short Term Medical (STM)
Voluntary Term Life Insurance
Extensive Wellness Program
Can lift, carry or move at least 40 lbs
Retail Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Retail Supervisor
List any licenses or certifications required by the position: CPR
Education for Retail Supervisor
Typically a job would require a certain level of education.
Employers hiring for the retail supervisor job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Education, Management, Technical, Associates, General Education, Graduate, Business, Pharmacy, Culinary, Science
Skills for Retail Supervisor
Desired skills for retail supervisor include:
Products
Product
High-quality product to Associates and Customers
Our industry
Eco-initiatives
Products and trends within the industry
Club policies and procedures across all areas of the club
Customer needs
Customer service policies and standards
Merchandise category
Desired experience for retail supervisor includes:
Reasoning Ability- Ability to solve practical problems and deal with a variety of concrete variables using standard problem solving techniques
Requires at least five years of experience in retail store operations
Requires at least two years of supervisory experience in merchandise entry level management, including employee training
Experience within theme park merchandising is preferred
Thorough knowledge of cash handling and inventory/sales auditing is required
Basic knowledge of Excel, Word and Outlook
Retail Supervisor Examples
1
Retail Supervisor Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of retail supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for retail supervisor
- Includes auditing for store condition and task completion
- Schedules and manages all client field contacts in territory
- Ensure personnel are prepared
- Drive Commercial Sales to achieve the budgeted SPH targets by ensuring the efficient and effective running of the daily operations of the SLC Retail shop and team
- Monitor the visual appeal of Commercial and Experience points throughout the shop and attraction
- Coach and motivate team members throughout the shop and attraction, driving the highest standards in customer service and maximizing up-sell success and opportunities
- Promote a positive team environment by providing effective communication, feedback and training and by managing performance in an effective, consistent and fair manner
- Lead by example, serving as the “Best in Class” model of an SLC employee and adopting an enthusiastic, positive and passionate approach to all areas of responisbility
- Support the Operations team through training in both the Commercial and Guest Experience operations, in Duty Management
- Assist in the completion of Sales & Profitability reports, reviews, audits, schedules and other documents essential to the department
Qualifications for retail supervisor
- A minimum of 5 years of experience in retail, preferably with major clothing, toy or other consumer brands
- Prepare and complete full stock inventories, ensuring accurate management and counts
- Remain flexibility as key responsibilities may change per the needs of the business
- We provide a fantastic place to work * A competitive benefits scheme * 22 days’ vacation (including 8 national holidays) * A 401(K) with company match * A super clothing allowance, 50% off SB all Sweaty Betty merchandise * Lots of work out classes * Individual bonuses * Pet Insurance
- Assist Manager in monthly inventory
- Ensure the delivery of all items called for from guest rooms by confirmation with guests and verify guest room number for room charges
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Retail Supervisor Job Description
Job Description Example
Our company is looking for a retail supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for retail supervisor
- Trains Sales Associates on product knowledge and store procedures such as cash register transactions, product flow procedures, and visual standards
- Oversees and conducts new hire orientations for store associates to ensure they have knowledge of customer service policies and standards
- Performs excellent customer service by assisting customers with questions, concerns and product information
- Always up to date with all new product ranges and launches, the Retail Supervisor supports the Retail Manager with their expansive knowledge of LEGO play materials
- Supports the staff training on LEGO products, so all staff is knowledgeable and able to upsell at every opportunity
- Has an in depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor
- Hires, supervises and evaluates all Gift Shop Team Members
- Plans and implements floor layouts, plan-o-grams and displays to maximize revenue
- Monitors unit per caps and takes appropriate action
- Investigates all over/short reports
Qualifications for retail supervisor
- Must have experience in budget control, inventory, training, problem resolution, decision making and multi-tasking
- Coordinates daily deliveries of merchandise
- Maintains standards of cleanliness and safety in all locations
- Communicates appropriate information to the IPS Manager on a timely basis
- Executes any other activities as requested by the Manager, Park Director
- Bachelors in Hospitality or Business Management preferred
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Retail Supervisor Job Description
Job Description Example
Our company is looking to fill the role of retail supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for retail supervisor
- Code merchandise categories on invoices for Accounting Dept
- Assist Manager with month-end inventory procedures and reports
- Monitor cash drawer, office supplies, and forms
- Review and respond to voicemail and e-mail messages for Raindance Pass daily
- Communicate guest /staff issues to Manager
- Forward guest merchandise requests to Buyer
- Participate in staff performance evaluations
- Request merchandise from Retail Warehouse on a daily basis
- Train Retail staff in opening and closing procedures, Spa Soft use and daily operations
- Train and motivate staff to provide guest service excellence and to maximize retail sales
Qualifications for retail supervisor
- Must have a proven track record of professionalism and the ability to motivate others
- Have been in a supervisory role
- Minimum 1-2 years supervisory experience required
- Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups
- Bilingual (English and French) in Quebec
- Proven experience implementing a vision of superb retail dining environment
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Retail Supervisor Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of retail supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for retail supervisor
- Directs the receiving and unloading of store merchandise from third party vendors
- Directs stocking of merchandise on applicable store fixtures following established stocking standards and stocking plans
- Manages the daily replenishment and put away processes to ensure timing and accurate execution
- Executes activities related to store initiatives (for example, efficiency procedures, safety procedures)
- Assists associates to provide increased service to customers in response to specific needs and requests
- Troubleshoots and provides solutions for customer complaints, escalating to management when necessary
- Decisions are guided by policies, procedures and the store’s business plan
- Provides direction and guidance to Sales Associates to ensure efficient and effective floor operations, customer service, coverage, and execution of visual standards
- Supervises and authorizes cash register transactions made by Sales Associates
- Performs opening and closing procedures such as balancing registers, preparing cash bags, and activating security system
Qualifications for retail supervisor
- A minimum of two (2) years of experience in retail/cash handling required
- A minimum of one (1) year of supervisory experience in the retail field required
- Ability to operate Point of Sale (POS) register accurately and efficiently
- Ability to operate fax, printer, calculator, and other office machines
- Retail, customer service, and POS System experience preferred
- Must possess excellent interpersonal and guest service skills to provide a positive and professional retail experience for guests and employees alike
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Retail Supervisor Job Description
Job Description Example
Our growing company is hiring for a retail supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for retail supervisor
- Supports the Implementation and adherence to the Retail Planogram for the Retail Store to ensure LEGO Brand Standards are maintained at all times
- Ensures all upsell opportunities are maximized by the whole team
- Achieve/Maintain acceptable status of Internal Audit relating to cash handling, stock management, and partner with internal/group stakeholders to maximize safety and control across every aspect of the Commercial Department
- Monitor individual performance of item sales and evaluate needed changes through guest demand and sales reports
- Build a culture of up-selling into both attractions and monitor this weekly
- Adopt an enthusiastic, assertive and passionate approach to customer care
- Keen to see all team respond enthusiastically to change, understand the way forward, and able to look at all aspects of the business through the eyes of the Guest
- Cross-trained in all Front of House areas in order to best support MoD rotation
- Leader in all Guest Obsession initiatives
- Takes ownership over the team achieving daily secondary RPC targets and budgets
Qualifications for retail supervisor
- Basic addition, subtraction, division, multiplication
- Ensures we are consistently offering an upsell to every guest, every time
- Follows all inventory and cash control procedures
- Maintains visual presentation of the Retail store, adhering to all merchandising plans, cleanliness standards, stock control/well stocked, items priced, organized and tidy
- Ensure stock rooms are secure, neat, tidy, and organized at all times
- Assists with Retail deliveries, shipping, & receiving of inventory