Reservations Agent Job Description
Reservations Agent Duties & Responsibilities
To write an effective reservations agent job description, begin by listing detailed duties, responsibilities and expectations. We have included reservations agent job description templates that you can modify and use.
Sample responsibilities for this position include:
Reservations Agent Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Reservations Agent
List any licenses or certifications required by the position: ECDL
Education for Reservations Agent
Typically a job would require a certain level of education.
Employers hiring for the reservations agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Hospitality, Education, General Education, Human Relations, Hotel Management, Management, Geography, Associates, High School Education, Hospitality Management
Skills for Reservations Agent
Desired skills for reservations agent include:
Desired experience for reservations agent includes:
Reservations Agent Examples
Reservations Agent Job Description
- Processes reservation requests from team members at other hotels in the Hilton family
- Knows the type of rooms available their location and layout
- Handles daily correspondence
- Take calls to assist guest needs with reservations including modifications and cancellations
- To maximise on revenue via up-selling
- To deal with fax and email enquiries
- To accurately file all information regarding advance reservations and past bookings
- To post advanced deposits to individual reservations and do a deposit audit
- When requested to send a confirmation to advance reservations
- To do the correspondence for the following days bookings and to adhere to the checklist and ensure complete accuracy
- Must posses professional telephone étiquette and have an excellent command of the English, Azerbaijani, and Russian languages
- Must be able to analyze guest situations and make suggestions that meets and exceeds the
- Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members producing reports
- Relevant qualification, preferably College/University degree in Tourism
- Able to work rapidly and accurately
- Articulate communication, both written and verbal
Reservations Agent Job Description
- To deal with any special enquiries and ensure the relevant traces are placed against the reservation
- To be aware of future business on the books and to take action as directed to fill low period
- To ensure all brochure requests are dealt with speedily and efficiently
- Actively participate in promotional and publicity activities as and when requested
- Make reservations/both for accommodations and dining
- Handle mail/correspondence/brochure requests
- Track purchased gift certificates and book Comp Certificate Reservations
- Data input delivered reservations from ORS
- Assist internal Associates with occupancy and availability information
- Respond to emails regarding reservations, processing any requests included therein
- Exposure in a hotel environment, Front Office preferred
- Excellent communication skills and telephone sales techniques
- Good administrative skills, including filing, organizing, writing
- Must be able to read, write, fluently speak and understand English and native language
- Diploma or Degree holder in Hospitality Management or related diciplines
- Must be able to analyze guest situations and make suggestions that meets and exceeds the guests expectations of the hotel
Reservations Agent Job Description
- Follow a daily checklist and pre-shift assignments
- Be aware of all tentative and definite business in the hotel for the purpose of altering room blocks to maximize revenue with the direction of the Reservations Supervisor
- Perform all other duties as directed by the Reservations Supervisor
- Accurate recording and processing of reservations
- Ensure Revenue strategies for the hotel are optimised leading to yield and occupancy maximisation
- Relationship building, customer service, selling techniques and billing
- Process the reservations by entering the information accurately in the property management system
- Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company
- To deal with all guest queries received through different channels (phone, email, fax, direct connect, ) responding within the designated time frame
- Answer a high volume of guest telephone enquiries and actively converting enquiries into contracted business
- Bi-lingual in Portuguese & Spanish is preferable
- Previous hotel experience in a Reservations, Front Office, Sales and Marketing is strongly preferred
- Continuous sitting for majority of the shift
- Good command of reading, writing and oral proficiency in the English & Arabic language
- Must be professional and possess excellent presentation and organizational skills
- This position is 4 days per week and includes weekends and holidays
Reservations Agent Job Description
- Process and maintain Group allocations and rooming lists
- Process and input group, FIT and corporate reservations following hotel reservations policy
- Answer all calls promptly, within 4 rings using specified greeting for hotel, in a courteous and efficient manner
- Date stamp and file processed reservations in the designated areas
- Clear past reservations from filing cabinets to be stored in box files each month
- Take personal responsibility to ensure that all inquiries are addressed
- Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager
- Adhere to rates published in the Rate Manual or rate advertisements
- Maintain a positive selling approach to maximise yield in both occupancy and rates
- Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
- Position available in October 2017
- Previous experience in Reservations and customer service
- Enthusiasm and a friendly and professional approach
- Make sound decisions independently
- One to two years previous experience in a luxury hotel with Rooms experience is preferred
- This position is applicable to Malaysia Citizen or Permanent Residents of Malaysia only
Reservations Agent Job Description
- To ensure all reservations are entered in the PMS accurately with all records maintained
- Record and process group reservations and all reservations made by phone, fax or internet bookings
- To be fully conversant with the hotel's rate structure particularly on public rate offers
- To fully understand market segmentation and other statistical tracking requirement to accuratelt qualify booking data
- Provide warm and professional first impression to guests who call to make room reservations
- Knowledge in standard PC software
- Experience in Reservations / Front Office / Sales preferred
- Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Manager
- In-put all inbound reservations with and without transportation
- Professionally answer and distribute all inbound phone calls
- At a minimum, we are seeking candidates who have completed their high school education, or the equivalent (we provide comprehensive training)
- Knowledge of the internet preferred
- Minimum 6 months of experience in reservation
- Knowledge in costumer service
- Capture sales from in-coming hotel and restaurant reservations calls and coordinate details of each reservation
- Run daily reports for the reservations department, restaurant operations, Sales & Marketing, General Manager, Department Head