RCA Consultant Job Description
RCA Consultant Duties & Responsibilities
To write an effective RCA consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included RCA consultant job description templates that you can modify and use.
Sample responsibilities for this position include:
RCA Consultant Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for RCA Consultant
Typically a job would require a certain level of education.
Employers hiring for the RCA consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Religion, Communication, Technical, Human Resources, Legal, Finance, Technology, Management, Guidance
Skills for RCA Consultant
Desired skills for RCA consultant include:
Desired experience for RCA consultant includes:
RCA Consultant Examples
RCA Consultant Job Description
- Engage on business line risk assessments
- Consult with business lines on audit findings
- Monitor business lines open remediation issues
- Work with business lines to understand consumer complaints and identify themes/cross business line impacts
- Work with the business line to understand proposed business changes
- Verify CIP and CDD documentation
- Performs timely and accurate review of High Risk and Special Requirements Customers
- Serves as a liaison between Mortgage Servicing and vendors to build and manage ongoing relationships to achieve company objectives
- Sources new vendors and sets up vendor demos/examples for the business line
- Conducts cost-benefit analysis and other financial impacts associated with vendors in support of decision-making
- Six months to one year of experience in an applicable risk management environment
- Bachelor’s degree, applicable professional certifications such as CAMS and/or CIA, and five to seven years applicable experience
- Possesses advanced knowledge of Audit, Quality Assurance, and/or Risk Management competencies
- Assists with negotiating and finalizing pricing and contracts and facilitates vendor renewals and terminations
- Assists with building and implementing vendor service levels and scorecards
- Monitors vendor performance, service levels, compliance and key problems, and takes action to resolve issues in a timely manner
RCA Consultant Job Description
- Manage special projects and/or activities as assigned
- Role may supervise direct reports
- Conduct initial SBLRM review of new BCRA to assess strategic and reputational risk
- Monitor progress of all CBSS BCRAs
- Work with business lines on BCRA expedite requests
- Provide support to Senior Business Line Risk Managers and Risk Managers within CBSS Risk with an emphasis on mortgage
- Maintain a high level of compliance awareness and knowledge and lead staff by example in this area
- Direct staff in researching, troubleshooting, and documentation skills (reporting, data analytics, handling escalation scenarios, policy and procedure reviews and updates)
- Project management (time management, exhibits initiative in collaborative problem solving)
- Develop and present process improvement proposals to reduce risk of control failure and drive process efficiencies
- Ability to identify and clearly communicate issues, cause, exposure, and recommendations
- Strong level of analytical skills related to calculating
- Must possess business acumen and credibility to help business line(s) to proactively identify and facilitate in obtaining a solutions that ensure timely completion of projects
- Proficient in Visio and SharePoint
- Two or more years of project leadership experience
- Minimum ten years of applicable work experience, preferably in banking and/or risk management
RCA Consultant Job Description
- Monitor various CBSS business line risk reports and provide summary observations and reporting to senior CBSS risk management as assigned
- Working with the Policy Management team
- Become a Subject Matter Expert on the regulation and policy driven questions within the WebKYC tool
- Support the development of the KYC Support Team procedure and training processes
- Manage the collection and input of regulatory information needed to complete a KYC within the WebKYC tool for new customers, while working closely with Wholesale Banking Relationship Managers to ensure a positive customer experience and KYC accuracy
- Assist Wholesale Banking Relationship Managers with annual KYC reviews
- Build strong relationships with Wholesale Banking Relationship Managers, AML Risk Management Analyst’s, other Business Line Partners
- Participate in the development of new WebKYC tools and functionality
- Participate in testing prior to WebKYC new releases
- Work with business lines to ensure completeness in loss reporting
- Two to three years of experience in an applicable risk management environment and/or Trust Administration
- Familiarity with Mortgage activities and associated framework
- Applicable professional certifications (CAMS preferred)
- Experience working with title companies (onboarding and managing those relationships)
- Advanced knowledge of SOX
- Knowledge of audit competencies (Audit/Finance background)
RCA Consultant Job Description
- Provide audit support by coordinating the collection of evidence for audit requests and assisting the business line in providing responses that meet the needs of auditors
- Provide audit support through consultation with both the supported business lines and audits on audit findings to determine risk exposure and credible challenge for what findings become issues
- Monitor the status of audits and exams to be able to provide progress updates as needed to management within CBSS Risk
- Assist with self-identified issue vetting to ensure current concerns are either properly identified and documented as issue or are confirmed not to be issues with adequate documentation and explanation as to why they are not issues
- Monitor the progress of corrective actions for open issues to ensure the actions taken properly address identified risks and are demonstrated to be sustainable
- Assist with preparation of written memos and supporting documentation to ensure all documentation necessary to describe and evidence business line management’s assertion that issues have been resolved are adequate
- Monitor Business Change Inventory and Business Change Risk Assessment records submitted through the bank’s eGRC system (Archer) to ensure supported business lines are complying with the bank’s Product Risk Management (PRISM) Policy
- Stay informed of activities in the supported business line to ensure the CBSS Risk function maintains awareness of current and emerging risks that could lead to the need to the need to self-identify new issues for resolution
- Perform other duties as needed including but not limited to process walkthroughs, risk and controls assessments, and coordination with other risk teams in the 1st and 2nd lines of defense
- Support CBSS in an anticipatory posture related to the rapidly changing FaRB risk and compliance environment, while balancing business needs, process efficiencies and customer experience
- Intermediate level of proficiency in Archer
- Expertise with federal (regulatory) consumer laws and regulations with a focus on consumer lending and/or single-family mortgages is preferred
- Extensive experience in or exposure to audit principles and/or testing and monitoring programs, with an advanced understanding of analysis and reporting as related to retail and consumer lending is preferred
- Thorough understanding of the functions of quality assurance, quality control, and audit programs within a financial services environment
- Proven organizational, analytical, and project management skills--including the ability to prioritize several projects at a time
- Prior success in meeting deadlines
RCA Consultant Job Description
- Provide FaRB training and support as needed to business line partners
- Self-identify issues and effectively own FaRB risk management for the business
- Build and maintain an effective CBSS Risk change management program for the Experience studios that ensures appropriate 1st and 2nd line of defense engagement
- Work closely with the Experience Studios to identify changes subject to BCI, BCRA and/or CAT processes
- Monitor and track all BCIs, BCRAs, and CAT submissions to ensure timely responses and timely implementation
- Establish and maintain strong partnerships with the CBSS Risk Experience Studio Support team
- Maintain effective partnerships within CBSS, Corporate Compliance, Operational Risk, Third Party Risk Management, the Law Department and other key change management participants
- Extensive experience in leading small teams and completing assigned tasks with minimal guidance from direct supervisor
- Three to five years’ experience in underwriting Conventional, FHA and VA loans
- Experience working with Fannie, Freddie, FHA, VA, Rural Housing guidelines
- Experience with AllRegs
- Knowledge of Mortgage Servicing Requirements
- Ability to work collaboratively with various business partners across the bank (Operations, Risk, Legal and Compliance)