Quality Representative Job Description
Quality Representative Duties & Responsibilities
To write an effective quality representative job description, begin by listing detailed duties, responsibilities and expectations. We have included quality representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Quality Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Quality Representative
List any licenses or certifications required by the position: ACI, ISO, III, II, ASE, ICC, CQT, ASQ, CWI, SNT-TC-1A
Education for Quality Representative
Typically a job would require a certain level of education.
Employers hiring for the quality representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Engineering, Education, Business, Technical, Science, Computer, Management, Chemistry, Performance
Skills for Quality Representative
Desired skills for quality representative include:
Desired experience for quality representative includes:
Quality Representative Examples
Quality Representative Job Description
- In conjunction with the supplier, perform First Article inspections on different systems and/or components and approve the supplier’s inspection reports
- In conjunction with the supplier, perform inspections at critical points of the work process and approve the supplier’s inspection reports
- Check, approve and if necessary propose changes to the first prototype cars
- Receive from the supplier a parts inventory list and keep it up-to-date
- Coordinate between the client and the supplier the delivery of parts provided by the client
- Verify and approve all articles, parts, materials or equipment proposed by the supplier as substitutes to those prescribed in the technical specifications
- Revise obsolete material and make a decision with the client project manager on their disposition
- Record and communicate any critical comments on the work and changes made to the cars
- Report that the work is on-schedule
- Monitor changes and additional work proposed by the supplier and communicate these to the client project manager for his approval
- Education, experience and/or proficiency in Sales, Communications, Customer Service
- Strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
- Ensure that all remedial work has been performed
- Monitor optional items requested by the client
- Report any anomalies as soon as possible to the client project manager
- Maintain accurate and sufficient documentation of agent calls including positive observations, areas of needed improvement
Quality Representative Job Description
- Support and document quality practices in the printing and binding of client publications
- Partner with the manufacturing department on the production floor while providing hands-on support in evaluating product to ensure quality expectations are met
- Measure and communicate product quality to business and manufacturing partners
- Review of the general contractor’s monthly pay applications for accuracy
- Wage rate interviews
- Provide Quality Assurance oversight to Elanco Medicinal and Non Medicinal products
- Perform and document supplier risk assessments, and develop risk mitigation/CAPA plans where applicable
- Management of escalation process (notification to management) for CMO portfolio
- Leverage subject matter expertise in the review and approval of technical documents supporting the validated state of commercial product, including process validation reports, manufacturing technical documents, stability reports and process flow diagrams
- Coordinate complaint investigation requests with contract manufacturers
- Position requires the ability to hear and speak clearly over the phone and in person
- Excellent computer skills and experience with remote services, MS Office, AutoCAD, Visio
- Flexibility- Days, evenings, weekends
- Associates Degree in an IT, computer, technical related field of study, or Combination of two years’ previous experience in a technical support role providing onsite/remote service to end user devices and clients, along with industry specific technical certification ie
- Middleware - Rhapsody
- Previous experience in customer service or dispatch
Quality Representative Job Description
- Reviews all task cards and paperwork generated during inspections, modifications, repairs, , for method of corrections, completeness and to verify that Allegiant Air’s policies and procedures are complied with
- Ensures RII items are properly accomplished and documented
- Assist the Heavy Maintenance Representative to ensure that all items in Allegiant Air’s work scope and “C” check package, as provided by Allegiant Air’s Planning Department are accomplished or accounted for during the maintenance visit
- Ensures Allegiant Air parts are received properly IAW Allegiant Air GMM
- May be called upon to accompany Allegiant Air flight crew during airborne flight checks following maintenance work
- Provide an Airworthiness Release for the aircraft upon completion
- Other duties as assigned by the Manager of Quality Control
- Answer customer phone calls and emails to provide strong customer service and positively resolve all customer issues
- Maintain service level responsiveness within guidelines set by management
- When post-sales quality issues arise, work cross-departmentally to research the symptoms, determine their root causes and determine a course of action
- Effective communication skills & the ability to work in a fast paced environment
- A minimum of 15 years of QA/inspection experience in mechanical, plumbing, and controls systems is required
- Ability to interpret contract documents such as specifications and drawings is required
- Ability to resolve problems within the incumbent’s expertise is required
- Ability to pass a limited scope security screening is required
- Experience with Federal government construction contracts is preferred
Quality Representative Job Description
- Support customer-centric philosophy in all written and verbal communications both internally and externally
- Document relevant notes in the internal intranets and CRM system
- Resolve issues diplomatically in a logical, non-emotional manner
- Promptly and accurately address technical questions including resin, moldability and part design issues from contacts using the appropriate communication tool
- Contribute to continuous improvement activities as required
- Performing AMS and other supplier audits that can include manufacturing, warehouses, terminals, laboratories
- Become familiar with quality improvement tools such as Six Sigma, Lean
- Identifies behavioral trends that may have an impact to customers or to the business, and reports those to management and offers suggestions for resolution (additional training, communication updates, reference materials updates)
- Interacting with suppliers
- Developing and maintaining sales specifications, both general sales and customer specific specifications
- Residing within commuting distance of Hampton, VA is preferred
- A minimum of 15 years of QA/inspection experience in electrical and controls systems is required
- 5 years experience in the pharmaceutical industry, including experience in quality assurance covering areas such as batch release, process deviation/CAPA investigations, DP / API manufacturing & testing and investigation processes and supplier quality
- 8-10 years in a successful sales experience in a Pharmaceutical, Biotech or Life Sciences markets
- Hands on Quality, Validation and/or Compliance background is required
- Sales experience, account planning and research, CRM tracking and reports, past experience with assigned accounts or territory with an associated sales quota related to both existing and new business
Quality Representative Job Description
- Review and approve method validation protocols
- Support and oversee method transfer strategy and comparability testing
- Approve method transfer plans and protocols
- Ensure analytical method validations are compliant to applicable internal and external guidelines and procedures
- Review and approve investigations of method related laboratory exceptions
- Act as SME and technical advisor in the field of method validation and calibration of reference standards
- Act as a link between Global QC departments (method introduction, analytical lifecycle management)
- Create, improve and modify processes and document in Quality System SOPs and Work Instructions (INST) while ensuring that the interactions between quality system elements are clearly defined and are easy to understand
- Lead Document Control administrative activities including the completion of employee starters and leavers, and maintenance of training records, external regulatory standards and site organizational chart
- Support Customer Service and Customer Service Support groups by completing escalated requests for New Customer Set Up research, ISO Certificate requests, Rework requests and Distribution Report requests
- Certified Welding Inspector (CWI) with knowledge of ASME Codes pertaining to welding (Section II-A, II-B, II-C, Section V, Section IX & B31.3)
- Minimum 3 years of working experience in automotive/vehicle engineering or quality assurance environment
- Knowledge of Problem Solving tools and methods
- And customer organization
- Capability of sizing up the situation quickly and addressing the issue
- Self-organized and capability or arrange customer visits, and follow up to open issues