Customer Quality Job Description
Customer quality
provides support in the use of quality core tools (APQP, FMEA, CP, MSA, SPC, PPAP, 8D).
Customer Quality Duties & Responsibilities
To write an effective customer quality job description, begin by listing detailed duties, responsibilities and expectations. We have included customer quality job description templates that you can modify and use.
Sample responsibilities for this position include:
Lead Ford MSA Actions to ensure green status
Follow up to ensure that standard work instructions, control plans & process FMEA address all customer build concerns
Provide support to a high volume of customers via email by creating quotes, expediting orders, providing pricing and part availability
Assist Customer Experience Specialists by processing large quote orders
Monitor customer activity reports daily
Support the Order Quality team by entering customer orders placed over the phone, email and fax
Partner with the Parts Town Technical team to assist customers with Parts Identification requests
Coordinate the communication with the client in regards of quality issues (conference calls/ meetings)
Participate in the development of proto-run, PVT (Validate new product), providing data collection and setting targets for transfer period
Require and maintain corrective actions plan on quality issue and manage the process of resolving the complaints received from the client
Customer Quality Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Quality
List any licenses or certifications required by the position: CQE, ASQ, CQM, ISO, MBB, BB, TS, ASQC, GB, DFSS
Education for Customer Quality
Typically a job would require a certain level of education.
Employers hiring for the customer quality job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Technical, Education, Associates, Management, Science, Manufacturing, Electrical Engineering, Mechanical Engineering, Electronics
Skills for Customer Quality
Desired skills for customer quality include:
FMEA
Related disciplines
Best practices and how own area integrates with others
Is aware of the competition and the factors that differentiate them in the market
Own discipline and broadens capabilities
SPC
Statistical tools
Information systems and products
MSA
Woodward's organizational structure
Desired experience for customer quality includes:
Work with the Customer Excellence Leader to create a roadmap of continuous improvement projects and monitor the implementation and the effect of the customer facing metrics
Apply Quality Assurance, Quality Control, 8D and Lean Six Sigma methodologies to improve process capability and eliminate defects
Lead and facilitate cross-functional project teams to drive standardization and simplification wing-to-wing process
Communicate team’s progress to the Customer Excellence Leader
A minimum of 7 years of quality experience
Identify opportunities to improve quality and drive improvement projects
Customer Quality Examples
1
Customer Quality Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer quality. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer quality
- Observe and evaluate customer experience and interaction of assigned Customer Service Representative ensuring the company, client and legal compliance requirements are met
- Maintain process compliance standards of accuracy and productivity when evaluating customer interactions
- Review low performing CSAT Participate in selective monitoring process and Customer Experience Assessments, as assigned
- Provide support and coaching as appropriate to evaluated Customer Service Representatives
- Partner with management and other team members to assist and support the resolution of customer needs, as appropriate
- Proactively seek and recommend client/process updates to enhance the overall customer experience
- Lead weekly quality calibration to ensure consistency in call handling and overall customer experience
- Work with web development to address any customer facing issues that are creating poor customer experience
- Complete necessary research and required reporting associated with role
- Develop and support execution of Quality Processes to attain and maintain Q1 Ford Certification
Qualifications for customer quality
- Participating regular operating rhythm around customer facing metrics including trend analysis and improvement plans for Field Services, Repairs, Parts, and Engineering Services
- Experience and knowledge of quality tools (PPAP, PFMEA, CP, PFMEA, 8D
- Well organized, with good interpersonal abilities
- Demonstrated strong quality performance
- Demonstrated ability to work independently, take initiative and follow through on assignments with minimal supervision
- Effectively communicate in a clear and concise manner both written and verbal
2
Customer Quality Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer quality. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer quality
- Lead activities related to achieve Key endorsements from Ford required for attaining Q1
- Identify gaps in the Quality Processes before, during, and after implementation of Q1 related processes
- Coordinate between Divisional resources and plant resources for activities related to Q1 attainment
- Identify, promote, and deploy Quality best practices throughout Power Solutions to help achieve Q1 in Other PS facilities
- Exceptional collaboration within a matrixed environment
- Organizes and supports customer´s quality-related visits and audits
- Responsible for working with the customer's portal for quality related topics
- Monitors and reports the site specific view of quality on the customer´s portals
- Enters all quality requested data to customer´s portal or answers the customer requests
- Advise and be the expert on the use of customer specific requirements
Qualifications for customer quality
- Minimum of one (1) year or experience in data analysis and report building
- Flexibility in work schedule is a must to accommodate peak seasons
- Travel to remote call center, as needed
- Ability to deep dive/analyze data and draw conclusions leading to improvement initiative recommendations
- Professional approach to working with colleagues at all levels – L4 & L5 Team Managers, Remote Mentors, Training Team, and Support Services Teams
- Ability to coach peers and displays adequate communication to influence levels above
3
Customer Quality Job Description
Job Description Example
Our growing company is looking to fill the role of customer quality. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer quality
- Has the authority and the responsibility to stop any process or product delivery in case of a serious non-conformance of customer expectations, safety or environmental risks
- Actively participates in continuous improvement /corrective action activities of quality related processes and ensures the right application of quality tools and quality expertise
- Ensure customer satisfaction through quick follow up to problems/ customer concerns, good root cause analysis, & complete feedback
- Assist in TS16949/ISO 14001 maintenance
- Thoroughly evaluate all customer returns and determine root causes
- Communicate build concerns to work areas
- Monitor QR System for customer problems (coordinate responses with QA Manager) (assigned quality engineer)
- Coordinate seat replacement and pickup requirements
- Review supporting quality documentation to ensure it is filled out completely and correctly
- Work with Customer Liaisons at the customer to ensure all replacement, concerns and reports are followed though to ensure customer satisfaction
Qualifications for customer quality
- Six Sigma Green-belt and DFSS certification (minimum within 6 months)
- Should be willing to travel including internationally
- At least six years related work experience, including one year in a lead or supervisory capacity, is required
- Solid understanding of PPAP process
- Background in Process Engineering
- Knowledge of the new product development process
4
Customer Quality Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of customer quality. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer quality
- Reviews test datalog to provide test summary result
- Performs tester set-up and validation in preparation for electrical verification of customer returned units
- Performs basic troubleshooting and repair of FA Lab testers
- Proactively escalates or seek resolution for work related issues to immediate supervisor or subject matter expert
- Be able to initiate or support improvement projects
- Be able to handle assigned tasks beyond the normal scope
- Act as mentor or trainer to newly hired or junior technicians with respect to the work of a test technician
- Able to support 3D report generation for customer quality incidents
- Regularly generate and analyze individual performance metrics for communication to immediate supervisor
- Practice company values
Qualifications for customer quality
- Lean-Six Sigma knowledge/ Experience
- Preference provided to engineering or technical associates degree
- Statistically data driven & Analytical
- Knowledgeable of GD&T
- Basic concepts of industrial and environmental security
- General aspects of the quality systems, preferably in TS16949
5
Customer Quality Job Description
Job Description Example
Our growing company is looking for a customer quality. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer quality
- Development, maintainance and continious improvement of customer complaint processes by considering effective tools, methods and compatibility with quality management and production systems
- Handling each customer complaints by analysing root causes, defining and implementing corrections and corrective actions effectively
- Coordination between customers, sales departments, factory, headquarter and customer complaint team with a customer focused approach
- Estabilishing, maintaining and improvement of an effective digitalizied recording, tracking, analysing and reporting tool
- Providing feedbacks for necessary product and process development requirements to the concerned parties like R&D, production and other quality funktions as a result of returned goods root cause analyses
- Continious self development on product and process specific knowledge and concerned national and international standarts
- Development competencies of customer complaint team by training on relatet product and processes
- Handling on site failure detection and repair activities when necessary
- Participation and contribution to the quality processes and activities like audits, CIP, assesments, trainings
- The preparation and technical authorship of customer and internal quality related documents required for the introduction of our new products into manufacturing locations, utilising the statistical analysis skills and technical and quality knowledge that you will gain
Qualifications for customer quality
- Laurea in Lingue o in discipline economiche
- Preferibile esperienza lavorativa di 1-3 anni
- La conoscenza di una seconda lingua straniera (Spagnolo o Francese) è requisito preferenziale
- Buona conoscenza dei sistemi informatici, in particolare del pacchetto Office
- La conoscenza di gestionali aziendali ERP – CRM è requisito preferenziale
- Flessibilità e precisione