Quality Advisor Job Description
Quality Advisor Duties & Responsibilities
To write an effective quality advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included quality advisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Quality Advisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Quality Advisor
List any licenses or certifications required by the position: ISO, ASQ, CQM, CPHQ, CFE, CAMS, QA, CRCM, CGSS, ITIL
Education for Quality Advisor
Typically a job would require a certain level of education.
Employers hiring for the quality advisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Healthcare, Nursing, Public Health, Psychology, Social Work, Health Administration, Engineering, Education, Computer Science, Business
Skills for Quality Advisor
Desired skills for quality advisor include:
Desired experience for quality advisor includes:
Quality Advisor Examples
Quality Advisor Job Description
- Aviation fuel quality assurance/control and specifications
- Process audits on Corporate HR functions, including Overpayment, Terminations, LOA/LTD, DIG, Survivor Support, and more
- Deliver routine performance feedback, including individual and departmental trends, to team members, managers, and senior management to ensure compliance and minimize risk
- Partner with Corporate HR functions to answer questions and escalations on complex matters pertaining to applicable HR related products and services are a must
- Facilitate quarterly calibration meetings with teams
- Maintain audit criteria sheets for each team
- Verify and approve the W2C's prior to handing the W2C over to tax
- Manage Process and Control function for payroll off-cycles
- The Quality Assurance Manager will report to the Director of Quality Assurance
- Monitor, evaluate and document member or provider calls for randomly designated staff to ensure staff responses meet quality standards, and provides supervisors/customer service representatives with call coaching quality data
- 3 years of experience with ISO9001, Capability Maturity Model Integration (CMMI), or other quality models
- Experience with managing a SharePoint database repository
- Possession of excellent leadership and writing skills
- Certifications in Project Management and Quality, including Project Management Professional (PMP) or Lean Six Sigma (LSS) preferred
- Subject matter expert on General HR policies and procedures, and governmental regulations
- Prior experience conducting audits required
Quality Advisor Job Description
- Compile summary level call coaching and efficiency data in preparation for performance reviews
- Audit the timeliness and accuracy of both written and telephonic inquiry resolution requests made by Customer Service staff, as appropriate
- Recommend process improvements or training opportunities to improve overall service quality by identifying trends in inquiry monitoring
- Identifies, analyzes and implements actions to bridge gaps for the processes to comply with applicable quality standards or models
- Provides continuous process improvements recommendations to Quality Management System at the business unit level
- Strategizes plans, facilitates and conducts audits, analyzes audit findings, suggests actions to improve quality of products and services, and tracks for closure
- Stay updated on accreditation requirements and inform internal business partners to maintain, refine, and/or create processes to ensure compliance
- C reate project plans, identify and obtain buy-in from key stakeholders, and establish timelines for audits
- Support quality- and accreditation-related initiatives, as requested by the Director of Quality and Accreditation, such as HEDIS Roadmap support, credentialing, client-specific work, student mentoring, vendor oversight, and other Medical Affairs department-wide projects, as required
- Recommend and promote sufficient QIPs across the PBM to satisfy accreditation requirements and to advance the corporate quality improvement agenda
- Ability to quickly absorb product knowledge and process information and apply appropriately to customer's needs
- Interact with corporate Human Resources professionals and executives in a professional manner
- Excellent problem solving skills with the ability to make sound business decisions, along with perseverance in obtaining information needed to resolve questions or issues
- Handle situations that require adaptation of response or extensive research
- Flexible and adaptable to changes in procedures, processes, systems
- Familiarity with and ability to navigate computer pathways to enter information into the system
Quality Advisor Job Description
- Generatenew innovative ideas to deliver disruptive ideas across PBM and Digital IT
- Recognizingopportunities in current processes and developing effective technical solutions
- Drive technological change strategy from Initiation to delivery and be responsible for providing daily support managing tasks, activities, milestones and resources
- Experience with working with outside vendors and evaluating technical solutions
- Lead the development of QA tooling strategy across multiple domains including –Mainframe , Digital and API layer
- Excellent communication skills, both verbal and written, and be comfortable interacting with executive level individuals
- Strong project management and leadership skills are required with ability to mentor and coach teams
- Acquiring and disseminating project information and quality status to internal and external partners
- Establish and ensure adherence to quality assurance testing directions, standards, guidelines and methodologies
- Management of projects or a program to successful quality delivery
- Configuration Management - Mainframe experience
- CA Scheduling experience
- Production troubleshooting experience
- Undergraduate degree and 6-8 years (or Graduate degree and 4-6 years) relevant quality, product development, and manufacturing experience
- Additional higher education, certifications and continuing education in key areas is highly desirable
- Knowledge in basic programming or Marco will add advantages
Quality Advisor Job Description
- Ensure successful external audit visit facilitation in allocated offices
- Ensure effective implementation of new or revised ISO/BS/other standards in allocated offices
- Promote continual improvement
- Adhere to and promote compliance with internal and external standards and requirements
- Promoting Safety and Compliance and in all aspects be a role model in the Organization
- Ensuring compliance with the Company’s Management System
- Manage OVID Inspections of our vessels including response to same in OCIMF database
- In addition you will participate in and lead audits of subcontractors and offices
- Liaise with R&D departments regarding quality related issues with batch documentation associated deviations, change controls and out of specifications
- Support project managers with the development and/or review of project quality documentation such as quality plans, project procedures
- Prefer Lead auditor certification and excellent auditing skills
- Statistical techniques, quantitative analysis
- Knowledge of safety, legality and quality across manufacturing
- HACCP and QuACCP
- Ability to proactively manage data and prioritise work loads
- Ability to contribute to crisis situation
Quality Advisor Job Description
- Candidate should have good understanding of Java and Angular JS
- Support the delivery of Contract, Business Unit and SBU Quality Action Plans
- Support and facilitate Quality management planning (including contract quality plans and industry specific plans NHSS, gas, water)
- Challenge current systems and processes to ensure best practice and continual improvement
- Where required, support development of appropriate content for the business management system
- Support quality related improvement initiatives
- Have an understanding and commitment to Quality Management
- Have good coaching skills
- Have the ability to nurture strong relationships with delivery teams and project managers
- Have either CQI Practitioner status or willing to work towards this
- An Understanding the Technical Function within a Manufacturing Environment
- Experience communicating with a variety of Stakeholders
- Effective planning skills, excellent attention to detail and sound methodology to ensure accuracy of facts and data to meet business objectives
- Proactive approach in identifying the needs of the customer and the business and weighing up risks
- Builds relationships effectively in order to deliver results
- Effective influencing skills using accurate facts, data & ability to challenge at all levels in a professional manner