Program / Product Manager Job Description
Program / Product Manager Duties & Responsibilities
To write an effective program / product manager job description, begin by listing detailed duties, responsibilities and expectations. We have included program / product manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Program / Product Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Program / Product Manager
List any licenses or certifications required by the position: PMP, PMI, CISSP, CISM, CCNA, MCSA, IBM, SDLC, CSM, CPM
Education for Program / Product Manager
Typically a job would require a certain level of education.
Employers hiring for the program / product manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, Computer Science, Technical, Management, MBA, Education, Project Management, Science, Business/Management
Skills for Program / Product Manager
Desired skills for program / product manager include:
Desired experience for program / product manager includes:
Program / Product Manager Examples
Program / Product Manager Job Description
- Recommend process improvements to the way projects are scoped, built, tested and deployed across the company
- Take ownership of defining, tracking and improving customer-facing and internal quality metrics for the program
- May occasionally take ownership of/collaborate on product requirements definition in order to deliver on program goals with the most efficient use of resources and technologies
- Dedicated voice of Quality to programs
- Advocate for the customer and enable customer focused decision-making by providing clear, concise data and applying quality tools
- Support achievement of product & program quality targets
- Ensure alignment of program targets with all Cadillac targets
- Drive issue resolution & closed loop learning
- Participate on PQRRs as needed
- Collaborate with Program Quality Managers, SRAA & Chief engineers of platforms, CPIETs
- Strong communications and presentation skills, including written and oral communication of executive level information and recommendations
- At least 2 - 4+ years combined experience in project management
- Acting as the liaison between CS and PrOps teams, providing reporting and analysis to ensure change is driven in the areas which have the biggest potential for experience improvement
- Influencing and communicating to the CS network and leadership teams, any delivery experience metrics and associated impact on customers
- Championing the voice of the customer to drive change within every step of the delivery experience
- Working with internal teams to benchmark and design processes which enable a best-in-class delivery experience
Program / Product Manager Job Description
- Refine signup process so that nonprofits can easily access to our license donation program online
- Daily management of leads and communicating with prospects generated online and by email/telephone
- Review and approve applications
- Maintain the integrity of the eligibility criteria process
- Meet a monthly quota of donations
- Review and administering additional license donations
- Handle all aspects of contract creation and generation with Sales Ops
- Handle all communications with nonprofit license recipients upon activation
- Hands on implementation of project management processes working with project stakeholders and teams
- Develop processes, practices, documentation, and assist with education to field teams
- Demonstrates personal initiative and proactively addresses issues
- Ability to analyze data effectively and establish a plan of action
- Forges alliances with stakeholders and suppliers to provide the best solutions
- Consistently knows customer needs and proactively delivers solutions
- Able to balance the needs of competing entities
- Reads, interprets, and acts on proper understanding of contact center documents
Program / Product Manager Job Description
- Provide open and clear communication between assigned customers and the Weaver Team internally
- Ensure accuracy of customer metrics
- Managing direct reports – project managers
- Creating and managing project planning portfolios
- Assist with leading, building and developing the project team(s).Encourage personal leadership from each team member
- Facilitate steering team meetings on a regular basis, to include administering and leading meeting discussions
- Work closely with the director to manage the execution of acquisition and growth campaigns across social, mobile and other digital platforms to drive new and repeat usage among customers
- Partner with product team and peers to drive insights through analyzing campaign/consumer activities across the portfolio including identifying new products and features
- Schedule and traffic various components of media campaigns, making sure to disseminate pertinent information, ensuring efficient workflow and timely delivery of assets
- Issue reports and work with business intelligence to collate data and results
- Experience in intellectual property protection
- 5+ years program management experience preferably SW Development methodology and/or SW Program Management
- Experience of DevOps/Continuous Delivery approach to delivering cloud-based SaaS applications
- Must have a broad understanding of Cloud services (SaaS, PaaS and IaaS) and cost/quality management
- Experience with SW fulfillment, SW licensing, SW ECO processes, SW product bundling and SW cost modeling
- Superb analytical and organizational skills, strong problem solving ability and high level of dedication
Program / Product Manager Job Description
- Validate and organize the PDP phase exit approvals for NA Chiller Operations
- Is intimately engaged with the Global Chiller PBU team, aware of its product roadmaps, development cycles and timing, ensures early engagement from GISC functions in the development and launch process
- Acts as main representative for NA Chiller Operations in the program management review cadence for all relevant Chiller PBU product development programs, including involvement in coordination globally, as needed for global product platforms
- Manage the Custom Kit building processes by forecasting increases in demand of component items
- Support Sales Teams with vending-related solutions to include VMI / CMI, vending and report management
- Work cross functionally to identify opportunities, define solutions, and build a roadmap of improvements
- Clearly communicate goals, issues, and status to team members and stakeholders
- Program manages new product introductions into the integrated supply chain organization by establishing a new product introduction team, including planning, procurement, manufacturing, logistics and quality
- In cooperation with Procurement, ensures supplier readiness related to new product launches (capacity, quality, logistics, cost)
- In cooperation with Manufacturing Operations, ensures factory readiness related to new product launches (prototype planning, production line capacity and capability, planning, inventory, quality)
- You possess superior communication skills (written & spoken) and are able to present complex information to various audiences (including executive levels)
- Experience influencing cross functional teams of developers, designers, product managers
- Experience managing detailed marketing programs, preferred experience spans field engagement and landing complex programs at scale
- 5+ years hands on business programs management experience
- MBA or Advanced degree in Business or marketing is preferred
- Exceptional problem solving across a variety of business challenges both marketing, operations and technical arenas
Program / Product Manager Job Description
- Manage the Cyber Protection Program for existing products
- Work with the dedicated Cybersecurity Engineering team and product line managers to drive and coordinate program expansion to all security products
- Conduct VOC and identify gaps in the current program or product requirements and initiate program or product development roadmap changes to fill gaps
- Work with Engineering, Product Management, and Marketing Communications to ensure all cybersecurity compliance guidelines, technical documents and marketing literature are accurate
- Speak at industry conferences and write white papers to educate customers on cybersecurity
- Own and manage financial performance of all cyber revenue initiatives
- Work with Marketing Communications to write and oversee marketing messages and initiatives
- Manage security advisories for rapid response
- Analyze pricing and programs of competitor products to determine relative position of current offerings
- Manage Proximex Surveillint product line by executing existing strategy
- Certification or training in PMP, PMI-ACP, Scaled Agile Framework (SAFe), Lean Software Development, and/or Six Sigma
- Experience operating in both Agile and Waterfall methodologies
- Experience (working or volunteering) in the nonprofit sector in Japan
- A passion to support nonprofit organisations
- A passion for supporting effective social change
- Fluent written and spoken in Japanese and English