Product Manager Service Job Description
Product Manager Service Duties & Responsibilities
To write an effective product manager service job description, begin by listing detailed duties, responsibilities and expectations. We have included product manager service job description templates that you can modify and use.
Sample responsibilities for this position include:
Product Manager Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Product Manager Service
List any licenses or certifications required by the position: ITIL, PMP, PMI, FAA, CTP, CSPO, SCRUM, ITSM, ISACA, CISCO
Education for Product Manager Service
Typically a job would require a certain level of education.
Employers hiring for the product manager service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, Technical, MBA, Computer Science, Marketing, Education, Business/Administration, Management, Design
Skills for Product Manager Service
Desired skills for product manager service include:
Desired experience for product manager service includes:
Product Manager Service Examples
Product Manager Service Job Description
- Prioritize product rationalization through creation and ownership of business case and forecast modeling
- Interface with potential external partners for building customer added value
- Work closely with Senior Leaders and multiple key stakeholders to develop technical implementation methods that directly align with the business strategies
- Interface with internal client-facing teams to understand and document business needs and use cases
- Define user stories and product requirements for new and enhanced Campaign Management features
- Work closely with UI/UX designers to implement product requirements within easy to use interfaces and workflows
- Conduct competitive analysis and research to keep the Campaign Management Platform feature set competitive and differentiated in the marketplace
- Evangelize new product capabilities with internal team members and educate users via trainings, newsletters
- Train Technical Support staff, operations and sales on what, why, and how of product capabilities
- Develop marketing strategies and near term plans to drive business growth and guarantee customer satisfaction
- Experience of working in Financial Services and Banking Industries
- Exposure to structured or process based delivery methodologies
- Background in web scale architecture, HTML5, and SaaS
- MS or BS in Computer Science desired
- Work with CTO and engineering leads on the evolution of the architecture for customers
- Working data/insights back into the business through our CS tech
Product Manager Service Job Description
- Improve and develop product service programmes that deliver 'win/win' outcomes for the customer and the organisation in terms of value, efficiency and effectiveness
- Engaging the customer and advertiser to define the experience we deliver through ads
- Partnering with retail teams and other stakeholders to define the relevancy requirements for ads for a particular category
- Working across engineering teams that support the different advertising products to build systems to deliver highly relevant ads
- Partnering with operations teams to develop processes to measure relevancy and identify the root causes of any issues
- Collaborating with all partners to identify opportunities to continually improve the customer experience by delivering more highly relevant ads
- Develop product vision, strategy, business plans, and metrics for our advertiser facing targeting features
- Create and achieve revenue and profitability goals for all service offerings on assigned equipment categories
- Manage existing service product portfolio, including part pricing, repair and SLA offering for assigned equipment categories
- Create new service offerings for assigned equipment categories utilizing the product development process
- Creating management dashboards, tracking / publishing services product metrics and financial performance
- Build and deliver customer presentations, internal web pages
- Develop relationships with key stakeholders (Sales, PS, Finance, others) in all geos
- Soliciting field feedback and requirements
- Ability to manage clear communication with management team
- 10+ years demonstrated experience in a services product management or a corporate leadership role in professional services/support product leadership role
Product Manager Service Job Description
- Ensure sales and delivery cycle for all products is user-centered and smooth—an experience that delights the customer and increases the Customer Allegiance Score of the company
- Manage the Sequencing service and support business strategy including market outlook, competitive assessment and opportunity prioritization
- Manage P&L financials and annual revenue targets of the Sequencing service and support portfolio
- Supports the achievement of the operating plan, including the support to the sales and productivity initiatives for his/her products
- He/ She is the key link between the Director of Services and the Product Service Director, supporting the P&L on one side and getting the adequate technical product support on the other side
- Supports the achievement of the Operating Plans (OP), receivables, past dues
- Optimizes resources & manpower deployment to achieve OP & productivity targets for product specific business segment
- Owns operational processes (PM completion, Overtime management, NCR, FE Tool utilization)
- Leads service delivery, which continuously meets customer expectations
- Willing to travel extensively within the country as required
- CCNP or CCIE
- Develops templates, methodologies, financial models, and other tools to streamline customer proposal process
- Superior PowerPoint skills fluent in other MS Office products
- Global theater experience preferred
- Intermediate knowledge of Content Management and Social Networking technologies , SharePoint, Jive, Twiki
- Experience with Cloud file sharing technologies, messaging and mobile platforms , Office 365, AWS, Box, Dropbox, Skype for Business, iOS, Android
Product Manager Service Job Description
- Plays an active role and sits in European regulatory bodies as applicable (EPROD role only)
- Manage service product life cycle and assume end-to-end Service product management, including maintaining service information/documentation in all appropriate document repositories (KnowledgeBase ,SharePoint, The Loop)
- Provide strategy development, commercialization, and operations alignment for the service of the assigned product family across the Energy Connections business
- Contribute to the development of the product strategy and vision supported by internal and external analysis
- Manage the relationship with the users and all stakeholders
- Regularly liaise with the Product manager in Houston office, Sales Managers in Celle office and Sales Co-ordinator in Moscow office where necessary to co-ordinate the correct technical and commercial response to the client
- To review customer orders, make competent technical and commercial evaluations of the customer’s order and relevant specifications
- May be required to supervise other marketing or product program management personnel as necessary
- Develop marketing and sales activation plan for Toolshed / brand and by market relevance (of where/how being launched) in coordination with product categories
- Take an active role in Go-to market, especially important interfaces towards market, sales and product categories
- Excel, PowerPoint skills (incl use of pivot tables, formulas, etc)
- Experience with technology basics very helpful
- Evolve current product capabilities to maintain and ultimately redefine industry leadership in the Field Service area
- Provide regular and detailed communications of Product and Market status and changes
- Provide quality, written content into Product use case and requirements documentation
- Evaluate competitive market offerings and deliver on differentiation and analysis studies, positioning and communications
Product Manager Service Job Description
- Provides prompt, comprehensive field support regarding application and use of products
- Monitors service quality indicators and warranty costs and drives continuous product and process improvement
- Participates on relevant standards committees and helps to ensure product compliance with industry standards and regulatory requirements
- Define users, create and maintain user stories, and develop and prioritize functional requirements for new or revised features or enhancements
- Propose enterprise-wide process improvement initiatives that align with the vision and roadmap
- Sponsor or lead process design, integrations, improvements, and metrics efforts
- Represent the organization on cross-departmental initiatives that have process impacts
- Push and promote the products to customers
- Be the ambassador for Service products – promote and build enthusiasm into the sales organization
- Participate in collecting feedback and requirements of products, services, tools and training
- Team with Product Marketing, Product Development, Sales and Service to maintain oversight and shepherd the product (or components thereof) through the product release cycle
- Manage technical partnerships with interaction channel partners
- Knowledge of usability and software product design principles, and experience in wire-framing is desired
- Experience with business processes like sales, ops, marketing, and customer support
- Must be self-motivated and confident
- Ability to exceed goals successfully