Patient Service Coordinator Job Description
Patient service coordinator
provides timely resolution of claim balances by utilizing in-depth knowledge of company policies and procedures, pharmacy claim billing, electronic data interchange, and insurance reimbursement practices.
Patient Service Coordinator Duties & Responsibilities
To write an effective patient service coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included patient service coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Act as the primary liaison between the FreseniusRx customer and all FreseniusRx departments collaborating with department personnel such as the Prescription Specialists and Pharmacists to ensure that all the patient’s questions and prescription needs are met
Research, investigate, and resolve order delivery issues
Direct appropriate questions to specific team or individual
Maintain accurate demographic information on each patient to facilitate the patient encounter
Process financial transactions using various methods of payment, maintaining accuracy and accountability
Perform various duties pertaining to opening and closing of the SHWC, such as cash register reconciliation, shutting down all patient computers, forwarding phones to on-call service
Create triage encounters for students being referred to the triage RN
Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages
Confirms patient insurance verification and eligibility
Posts line items and adjustments to patient accounts
Patient Service Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Service Coordinator
List any licenses or certifications required by the position: CPR, MA, EPIC, BLS
Education for Patient Service Coordinator
Typically a job would require a certain level of education.
Employers hiring for the patient service coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Education, Computer, Technical, Medical, Associates, English, Medical Terminology, Health Care, Office Management
Skills for Patient Service Coordinator
Desired skills for patient service coordinator include:
Medical terminology
Microsoft Office software
Insurance requirements
Third-party billing and referral procedures is highly desirable
Billing practices and policies
Data systems
Pharmacy dispensing regulations
Standard medical abbreviations and terminology
Medical insurance coverage
Diagnostic and treatment room responsibilities
Desired experience for patient service coordinator includes:
Submits files and processes all claims for payment
Follows-up on assigned accounts
Acts as a Medical Assistant in an office setting, performing both clinical and front-office duties
Provides front desk coverage and front-office duties as assigned
Coordinate the activities of the Front Office staff assuring smooth patient check-in and check-out
Train new and existing staff members on front office procedures, and work with staff to develop knowledge of insurance protocol
Patient Service Coordinator Examples
1
Patient Service Coordinator Job Description
Job Description Example
Our company is searching for experienced candidates for the position of patient service coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient service coordinator
- Verifies insurance coverage, plan benefits coverage, signed insurance assignments, release of information signature, pre-certification information
- Inventories and restocks office supplies after approval by Office Manager
- Coordinate with clinical staff to accommodate members’ needs including transitions of care and access to timely appointments
- Consistently provide members, providers and internal staff with exceptional customer service
- Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins Division of Gastroenterology and Hepatology
- Schedule patients for laboratory tests, medical examinations, and consultations
- May obtain pre-certifications as required by patients' health care insurers or managed care providers
- Answers patient medical questions where appropriate and determines if physician/nurse response is required
- Prints and mails directions, maps, fee schedules, and department specific information to patients
- Confirms appointments by telephone and/or mail
Qualifications for patient service coordinator
- Demonstrated knowledge and skills necessary to provide care appropriate to the age of the patients served
- Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications
- Responds to requests for completion of various medical forms for patients such as MVA forms, Disability forms, Worker’s Compensation forms
- Responds to medical records requests
- Monitors the in-basket in the electronic medical record system
- Handles basic in-basket requests and forwards others as necessary to the appropriate resource
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Patient Service Coordinator Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of patient service coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient service coordinator
- Maintains appropriate level of office supplies and medical forms
- Track and close encounters in EPIC
- When needed, verify and enter registration and insurance information into EPIC
- When needed, schedule clients in Epic
- Fills vacancies due to cancellations
- Maintains familiarity with various types of medical insurance accepted in the clinic to be able to identify if patients may be scheduled in the clinic or must be referred to another provider
- Visits either within the department or between several departments
- Reviews patient charges and extracts chargeable items
- Collects time of service payments, issues receipts, and prepares cash settlement records
- Assigns diagnostic and procedure codes to charge vouchers for computer input
Qualifications for patient service coordinator
- Refers patient to appropriate office and ensures application for funds has been made
- Prepares patient's statement of charges and reviews with patient
- Schedule appointments and follow ups
- Verify eligibilities and benefits
- Manage patient registration process and patient portal
- Assist clinical staff as needed
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Patient Service Coordinator Job Description
Job Description Example
Our company is looking to fill the role of patient service coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient service coordinator
- Provides cross coverage for the full-time MA and PSC (registration) during absences and breaks
- Assists patient’s to exam room and prepare patients for examination and/or diagnostic procedures
- May assist with medical records preparation
- May perform phlebotomy functions (only when necessary, the full-time phlebotomist is absent and no back-up is available)
- Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served
- Order, stock and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary)
- Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures
- May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages and running errands
- Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines
- Serves as a back-up to maintain room assignment grid for all physicians practicing at the Bayview clinic
Qualifications for patient service coordinator
- Identifies self-learning needs related to job description and seeks out appropriate resources to meet learning needs
- Acts as a resource and preceptor for Medical Assistants
- Participates in staff meetings by providing constructive input and facilitating problem-solving
- Identifies opportunities for performance improvement and provides input for the development of solutions
- Identifies and uses a variety of resources to validate patient care decisions
- Medical office or customer service experience preferred
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Patient Service Coordinator Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of patient service coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient service coordinator
- Schedules patients for new and returns appointments, medical examinations, procedures and urgent consultations
- Completes pre-registration to ensure that patient visits, procedures and medications are pre-authorized by third party payers, managed care organizations, and HMO’s
- Collates new patient referrals, sends them to appropriate physician for review, and coordinates patient scheduling
- Prints and mails directions, maps, fee schedules, doctor’s notes, test results and other clinic-specific information to patients
- Works in coordination with other LDCRC clinic staff to ensure accuracy, proper organization and advanced preparation of clinic visits
- Processes incoming faxes and mail in a timely fashion and distributes correspondence to the appropriate staff member within the clinic in a timely manner to streamline patient processing
- Registers patients for clinical appointments using electronic medical record system (Epic)
- Submits reimbursement requests in a timely fashion via the SAP system
- Manages physician calendar
- Collects and submits copayments
Qualifications for patient service coordinator
- Licensure as an NYS Notary Public obtain within six month of employment
- Attention to quality, detail oriented
- Must be able to independently and professionally interact with customers, internal and external to the Hospitals
- Associate Business courses preferred
- Coordinate visits either within the department or between several departments
- Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments
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Patient Service Coordinator Job Description
Job Description Example
Our company is hiring for a patient service coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient service coordinator
- Send medical questionnaire forms to patients to obtain missing information
- Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas
- Obtain and/or verify patient's demographic data by phone or in person
- Confirm appointments by telephone and/or mail
- Inform patients of costs of care and guide them to appropriate resources for further information, guidance, or assistance
- Answer phones and provide routine information to callers
- Assists with maintaining supply inventory
- Attends all scheduled meetings including, but not limited to regular staff meetings and training classes for safety, infection control, OSHA, CPR, and others as required
- Coordinates billing procedures (including the input of charges) and collects payment for fee-forservice/ commercial insurance patients
- Identifies obvious emergencies and alerts appropriate staff
Qualifications for patient service coordinator
- Prepares, updates, and copies forms, reports, and records on a routine basis
- Provides outreach for missed appointments
- Receives patients and determines the reason for visiting the primary care health center
- Receives telephone calls, provides telephone triage and disseminates messages in a timely and appropriate manner
- Serves as the primary backup for the Health Information Assistant (if applicable) or is the principal resource for daily medical records activities
- Sorts and distributes departmental mail and correspondence