Service Planner Job Description
Service Planner Duties & Responsibilities
To write an effective service planner job description, begin by listing detailed duties, responsibilities and expectations. We have included service planner job description templates that you can modify and use.
Sample responsibilities for this position include:
Service Planner Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Planner
List any licenses or certifications required by the position: APICS, DRP, I-, CPIM, ISM, PMP, CPM, CSCP, NAPM
Education for Service Planner
Typically a job would require a certain level of education.
Employers hiring for the service planner job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Education, Engineering, Management, Social Service, Technical, Business/Administration, Supply Chain Management, Industrial Engineering, Social Welfare
Skills for Service Planner
Desired skills for service planner include:
Desired experience for service planner includes:
Service Planner Examples
Service Planner Job Description
- Can be involved in special bids to validate business opportunity
- Complete PC requests and request set-up in SAP and monitor for new hires.· Ensure new employees are trained on MRS service policies and procedures for the work they are assigned to.· Ensure MRS policies and procedures including service request and reports are followed · Act as a full time contact for the customers
- Proactively supporting the working relationships with direct APC relational accounts, , Sales– Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support – both single and three phase product lines, and USC Parts Department, Manufacturers Representatives
- Analyze customer orders to ensure they are shipping from the most optimal location taking into account service to the customer, inventory level management, and cost
- Manage warehouse transfers & repositions to maintain target inventory levels and control cost while communicating across affected teams
- Manage, maintain, and update planning KPI’s (Key performance Indicators) and understand how they impact the business
- Be proactive in identifying potential product issues and communicating to relevant stakeholders
- Focus on achieving Direct Ship and Case Fill goals
- Participation and leadership of Continuous Improvement projects
- Proactively coordinate within Planning Team and with other Departments for issue resolution
- Excellent skills project planning, and project management will be extremely useful
- Fundamental understanding of a wide range of technologies, including Web clients, servers and protocols, Internet Protocol (IP) telephony and other Voice over IP (VOIP) audio and video technologies including codecs, bandwidths, and hardware
- A solid understanding of networking technologies (routing, switching, Domain Name Services (DNS), ), client/server communications, client/server ports and protocols
- Basic knowledge in HW/SW warranty vs
- At least 6 months experience in Project management background
- Once products are generally available, track Product support performances (hardware), including financial revenue for products, parts consumption, skills, labor, distribution, ..all elements of cost whether it is at the country, IMTs or enterprise levels
Service Planner Job Description
- Ability to adhere to Quality and Safety expectations
- Partner with SIOP, marketing and sales, to ensure the demand consensus process delivers an agreed upon, workable volume forecast (mid and long term)
- Actively deep lead/participate in cross-functional business projects improving Service Customer Satisfaction
- Supports sales efforts performing various tasks as needed - (video clipping, image editing, website support ..)
- Gather and maintain data track processes and progress to support decision-making on resourcing
- Plan work for the Energy Delivery Field Operations
- Ensure work plans facilitate timely and cost-effective completion of Energy Delivery Field Operations workload
- Assess work situations and develop job plans
- Works as a Supply Planner on problems of diverse scope where analysis of supply planning data requires evaluation of identifiable factors
- The development of the solution requires a multi-disciplinary approach and knowledge of supply planning principles, theories and concepts
- Will be involved in special bids to validate business opportunities and new products
- Service Planning Representatives have prime linkage to global service planning, vendors, field operations teams, remote support teams, finance and service parts operation teams, depending on assignment
- Knowledge and clear understanding of HW/SW warranty vs
- Ability to work independently to prioritize and balance workload commitments within defined schedules
- Support coordination and planning of scheduled aircraft maintenance visits
- Schedule and help coordinate pre-induction meetings
Service Planner Job Description
- May lead multi-disciplinary supply planning change projects, managing a number of people
- Introduces supply planning methods/procedures that are new for the organization
- Growth/expansion planning (domestic + international)
- Spares Demand Forecast
- Inventory value projections – presented to executive staff
- Weekly repair priority plan
- Establishing and maintain reorder point values in SAP for global inventory locations
- Coordinate with production control the allocation and fulfillment of service spares
- NPI spares planning
- EOL spares planning
- Minimum 2 years experience in Customer Service/Planning
- Assist with audits, updating schedules and capacity charts, communication with internal customers, identifying and ordering parts and materials
- You have the availability to work Monday – Friday between the hours of 7am – 5pm (average 20-30 hours per week)
- You must be currently pursuing a Bachelor’s or graduate degree (focus on Aviation, Business, Management or Engineering preferred)
- Motivation to provide an outstanding service to our customers
- Demonstrate strong teamwork
Service Planner Job Description
- Supporting business improvement programmes such as Continuous Improvement, Kaizen, Lean
- Closing work and/or purchase orders to help site personnel
- Ensuring proper meter readings, failure reporting, work types, are accurately entered in the system
- Fixing any system issues in relation to incorrect readings, downtime
- Long-term planning and strategically initiate actions to follow through as per recommended operating models
- Invoicing monthly service contracts as per terms
- Assisting with the weekly stock order review and working with inventory control on minimum stock levels for site and global warehouses
- Assisting site with loading item master into various systems
- Assisting in the tracking of major components through repairs/replacement and report life cycles
- Visiting site(s) on a quarterly basis for meetings
- Ability to influence and manage stakeholders across different levels within the organisation
- Ability to work independently and take leadership role when required
- Strong system skills/ability
- You have ability to work independently, part of a team
- University Degree (MBA or equivalent)
- At least 3 years of consulting, corporate or business related experience in strategy
Service Planner Job Description
- Building strategic stock requests for service contracts when required
- Creating and closing monthly work orders in Maximo & Aurora for service contracts
- Replacing site planner on site as required
- Acting as the country Maximo administrator for user profiles
- Analyze and re-direct, as necessary, customer orders to optimally sourced location
- Responsible for immediately placing on hold back to the last good check, any product of which the quality is in question, then contacting the Quality department and a member of the Leadership team for resolution
- Optimize the demand plan depending on phases of product life cycle
- Perform regular review of network inventory stocking policies
- Perform root cause and corrective actions on planning misses
- Work with repair vendors to assure on time delivery of service parts
- At least 5 years of international field experience, project management and execution with customer focus for the Power Generation market and deep understanding of controls and instrumentation technologies
- Genuine interest in industrial internet business, Power Generation / Service business
- Demonstrated ability to translate raw data and trends into actionable strategy and clear messages
- Highly self-driven and motivated, with a strong ability to coordinate and collaborate with a
- Business Level of Japanese is required
- Specific experience not required (sales, business planning, web)