Operations Agent Job Description
Operations Agent Duties & Responsibilities
To write an effective operations agent job description, begin by listing detailed duties, responsibilities and expectations. We have included operations agent job description templates that you can modify and use.
Sample responsibilities for this position include:
Operations Agent Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operations Agent
List any licenses or certifications required by the position: WHS, IATA, DG, GCPA, CFE, W&B
Education for Operations Agent
Typically a job would require a certain level of education.
Employers hiring for the operations agent job most commonly would prefer for their future employee to have a relevant degree such as Collage Degree in Education, Medical, Business, Finance, Associates, Computer, Accounting, Engineering, Management, Communication
Skills for Operations Agent
Desired skills for operations agent include:
Desired experience for operations agent includes:
Operations Agent Examples
Operations Agent Job Description
- Track and manage incidents to resolution in accordance with POC procedures
- You will serve as first point of contact for incidents and service requests from end-users
- You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
- You will provide simple solutions at a basic level based on script/methods and procedures
- You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
- You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
- You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
- You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on)
- Prepares aircraft cargo documentation to ensure accuracy and completeness and corrects inaccurate and/or incomplete information
- Completes HAZMAT loading documentation to ensure accuracy and completeness and correct inaccurate and/or incomplete information
- Ensure store teams are executing scope of work and have the necessary tools and training to provide complete customer solutions
- Analyze business/client reporting and provide insight and feedback to business partners to facilitate continuous improvement in the Client experience
- Be responsible for triage coordination with home delivery providers and monitor execution of expected fulfillment
- Proactively maintain special order management to include communication to store teams and clients
- Coordinate and schedule routes to maximize productivity and client experience
- Secondary education with at least 2 years' clerical or operations support experience
Operations Agent Job Description
- Marshal aircraft to and from gates
- Provide proper handling of baggage requiring special care
- Service aircraft lavatories
- Responsible for aircraft security searches and commissary security searches as required
- Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained
- Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items
- Able to communicate using a two-way radio
- Perform aircraft interior cleaning as required
- Stock aircraft and carts with necessary supplies as required, InFlight magazines and lavatory supplies
- Inventory tracking as required
- Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly
- Following SOP and department work instructions on product recovery
- Testing units for functionality
- Data wiping of consumer electronics
- Installing operating systems and updating drivers
- Data entry and assessment of product condition to proprietary system for sale
Operations Agent Job Description
- Interact with the relevant Expeditors branches and departments in arranging their international shipments, meeting expected service standards
- Contribute to maintain strong relationships with vendors (Airlines, CFS Warehouses, and Ground Handling Agents)
- Communications - provide timely responses to emails and requests (internal and external) for overseas contacts
- Assisting peers with workloads or problems and offering support where needed
- Contribute to process improvements within the department
- Provide quotes to customer timely and accurately
- Provide invoices to customer timely and accurately
- Run the administrative functions within Geek Squad and manage department communications
- Manage product shipping and receiving
- Perform basic software repairs/installations and light touch repairs to products
- 3-6 months working experience in customer service experience
- Associate degree in general electronics or computer repair
- 1+ years experience diagnosing or repairing PCs or consumer electronics
- Previous Front Desk and/or Reservations experience in a Mountain Resort setting an asset
- Must be a well organized, self motivated individual who works well under pressure
- Ability to analyze large sums of information and/or data and recognize trends and/or patterns
Operations Agent Job Description
- According to procedure, execute assigned responsibilities or other operational services as part of a process team
- Screening, sorting and communicating accurate information to Courier Team for shipment order pick up / delivery and special handling
- Monitoring systems and assigning routes to responsible Couriers for efficient and timely operations
- Handling shipment status enquiries by tracing inbound shipment for its proper delivery
- Working closely with internal parties, such as Customer Service, Warehouse Team, in order maintain excellent service quality
- Preparing reports on outstanding orders, rescheduling
- Handling administrative duties for service centre
- Trace, track shipments and send arrival notices
- Arranges delivery and manages the return of empty containers
- Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport aggage areas
- 3-5 years’ experience in a Pharmaceutical Production or Quality Environment
- Fluent in English, written and oral, another language is a bonus
- Experience in a relevant position (preferably in a multinational company)
- Knowledge of German language a plus
- Experience in relevant position a plus
- Ability to thrive in a team environment, even when the only contact with some team members is over the telephone or via e-mail
Operations Agent Job Description
- Marshalling Aircraft on stand
- To effectively manage an aircraft’s arrival, turnaround and departure giving support where appropriate
- Co-ordinating & recording the safe and timely delivery of all services to the aircraft at the request of the crew or engineers
- Foster and enhance the relationships between staff, the airport and contracted service providers to deliver consistently outstanding customer service
- Responsible for ensuring Signature Flight Services products are delivered consistently to demanding service level standards
- To consistently deliver the highest possible level of customer service at all times
- Adhering and complying with all aspects of Signature Flight Support’s policies and procedures, including uniform standards
- Observing and fulfilling all Health and Safety policies and procedures
- Assisting customers with requests such as arranging all aircraft services, hotes, accommodations and assisting with ground transportation
- Loading and unloading of baggage
- Ability to field routine and repetitive operational questions and deliver consistent results demonstrated problem solving ability to troubleshoot, analyze and resolve non-routine or complex questions to bring structure and organization to the consideration and solution of problems
- Proven technical skills including the ability to work with various software products
- Team player that can work well under pressure
- 2+ years of customer service experience is preferred but willing to train the right candidate
- Experience with automated customer service platforms is a plus
- Experience working in a startup environment preferred