Network Technician Job Description
Network Technician Duties & Responsibilities
To write an effective network technician job description, begin by listing detailed duties, responsibilities and expectations. We have included network technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Network Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Network Technician
List any licenses or certifications required by the position: CCNA, AS/BS, F5, CCENT, NET, IDS, AMAG, CCURE, CISCO, ITIL
Education for Network Technician
Typically a job would require a certain level of education.
Employers hiring for the network technician job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Computer Science, Education, Associates, Technology, Information Technology, Electronics, Telecommunications, Networking, Information Systems
Skills for Network Technician
Desired skills for network technician include:
Desired experience for network technician includes:
Network Technician Examples
Network Technician Job Description
- Troubleshoot, install, and maintain network hardware and software components and operating systems, specifically desktops, laptops, and servers
- Interface and work to ensure seamless integration with various business units including Construction, Engineering, Network Control Centers, Planning, Project Management, and Provisioning
- Coordinating across functions (cross-network and cross-organization) to ensure timely delivery
- Interact with various contractors, LECs, collocation, customers, and vendors
- Able to use a PC/laptop and associated programs
- Utilize and perform duties on all required software applications
- Uses vendor's technical manuals (printed or electronic) to find pertinent information regarding operation/maintenance of equipment
- Performs remote access via telnet or direct connect to network equipment to determine possible troubles and propose course of action to correct deficiencies
- Read and interpret engineering documentation including but not limited to Scope of Work (SOW) and Engineer Design Package (EDP)
- Interpret, follow, and critique method of procedure (MOP) related to any job function or equipment for which technicians are responsible
- Prefer Bachelor’s degree (B.A) in Computer Information Systems or related field
- At least 2 years experience with Windows 2008 and 2012 Servers, Exchange 2010, Active Directory, and the integration of workstations to network and networked apps
- Knowledge of engineering development software (Autodesk 2D/3D CAD, Matlab, Orcad, Microsoft Visual Studio, ) is highly desired
- AS/BS in Information Systems, Computer Science or Information Assurance, may be coupled with certifications to include CCNA, CCNP or JNCIA
- Strong understanding of major Command Line Protocols (Cisco IOS, JunOS, ) and common Networking Protocols (BGP, OSPF)
- Provides phone support to users in the areas of e-mail, directories, standard Windows desktop applications, chat, and applications
Network Technician Job Description
- Retrieve and work trouble tickets through Advantex SS9 Dispatch system
- Utilize software and hardware to identify, diagnose, and resolve complex network problems involving inside/outside plant, power, and digital cross connect systems, narrowband and broadband services and associated equipment
- Work under the direction of the NCC to perform equipment- level troubleshooting
- Test and troubleshoot DC power related equipment (batteries, BDFBs, inverters, power boards, plant controllers, and rectifiers)
- Utilize WDS to pull locate tickets and perform all necessary steps to ensure protection of all assigned outside plant assets using standard locating tools / equipment
- Installs, maintains/repairs, and tests residential/small business telecommunication service
- Reads and interprets customer service orders, technical drawings, maps, blueprints, diagrams
- Make decisions as to the type of repair required at the customer premise
- Cabling and cable management
- Use remote support tools and ticketing system to support Microsoft Windows desktop, laptop, and mobile users, server and network systems
- Strong verbal and written communication skills are required the ability to maintain professionalism in a diverse customer environment
- Experience with the configuration, implementation and operation of US government encryption devices
- Experience in providing technical support to virtualized environments (VMWare, Hyper-V)
- Climb ladders to install networking assets
- In-depth working knowledge of of network elements
- Physically install, configure and test network assets
Network Technician Job Description
- Wire orders and circuits
- Work with different internal and external customers, departments and vendors
- Repair and return of equipment
- Turn up, test and troubleshoot special circuits including Ethernet and Gpon
- Supports local I&R groups
- All other assigned job duties
- Manipulate DLC batteries in weights ranging from 15 to 150 lbs
- Conduct soil resistivity testing, exposing ground fields to inspect, trouble shoot and correct defects
- Repair and maintain DLC fans, heat exchangers and associated equipment
- Maintain span lines and jumper-running activity to support service requirements and perform associated duties
- Utilizes associated vendor’s GUI’s NMA, TIRKS, WFA/C, WFADI and WFADO databases
- Minimum 3 years experience developing and/or deploying communications network equipment
- Experience with RF engineering and design tools / software
- A minimum of five (5) years of relevant experience working with computer networks
- Knowledgeable in metropolitan and long-haul fiber optic networks
- 2 year experience in a network technical support role
Network Technician Job Description
- Executes appropriate action to ensure backup processes are completed
- Evaluates the performance of network devices such as call managers,��servers, workstations, peripheral devices, and remote access systems
- Coordinates the development and implementation of configuration management plans for telecommunications systems and complex LANs and WANs with supported elements to include headquarters staff elements, tenant activities, state government, regional operating activities and national agencies
- Responsibility for the reliability of our client's Network Infrastructure (primarily Cisco environment)
- Break/Fix of Network Devices
- Perform scheduled network configuration changes
- Delivering robust, scalable, high performance services that form our internal IT infrastructure
- Supporting the infrastructure platform and provide incident troubleshooting, problem solving and resolution (including adhoc out of hours)
- Provide IT infrastructure expertise to other team members
- Assist with implementing new US and global IT platforms
- Switch replacement and port mapping experience
- Cable installation and planning
- Cisco certificate a plus, but not required
- Employment may be contingent upon passage of the strength test
- Troubleshoot networking, routing, and interconnectivity issues including troubleshooting of network device configuration
- Knowledge of various IT service management frameworks is beneficial (ITIL, ITSM, ISO 20000)
Network Technician Job Description
- Following instructions on racking and stacking
- Use of a simple hand drill
- Provide first/second level technical support for Help Desk
- Provide break/fix support for networked and stand alone devices
- Update hardware (asset) database
- Provide setup and installation services for networked devices using defined standards
- Add/modify devices to the network in compliance with the set Partners standards
- Work with groups external to the Help Desk to ensure a timely and effective hand-off and resolution of triaged calls
- Assume on-call responsibilities
- Order and maintain a sufficient supply of equipment to respond to all work requests and system needs within a timely manner
- Independent self-starter and worker, conscientious team player
- Ability to proactively and productively work remotely, within a team environment
- Lean / Six Sigma practice
- Certifications in Network and Network security from a recognized certifying body
- Extensive Troubleshooting and Support of PC operating systems, including Windows 7,8, and 10
- Extensive troubleshooting and support of Server Operating Systems including Windows 2008 and 2012