Medical Scheduler Job Description
Medical scheduler
provides for effective scheduling of patient appointments; controls medical and office supplies and ensures continuity of care and methods through the scheduling of responsible personnel.
Medical Scheduler Duties & Responsibilities
To write an effective medical scheduler job description, begin by listing detailed duties, responsibilities and expectations. We have included medical scheduler job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time
Answering telephone calls in a prompt and polite fashion
Optimizing patients' satisfaction and provider time by directing call appropriately
Scheduling new and follow-up appointments
Registering patients on the phone and perform insurance verification
Ensuring follow up patients' information is updated in the system and making reminder visit calls
Monitoring portal requests for appointments and call patients to schedule
Working the wait list/reminder list to schedule appointments
Verifying Medicaid/Medicaid HMO, Medicare and Commercial Insurance eligibility
Reviewing eligibility alerts
Medical Scheduler Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Medical Scheduler
List any licenses or certifications required by the position: CPR, BCLS, BLS, CMA, AAMA, AMT, MA, RMA
Education for Medical Scheduler
Typically a job would require a certain level of education.
Employers hiring for the medical scheduler job most commonly would prefer for their future employee to have a relevant degree such as Associate and Collage Degree in Associates, Technical, Health Care, Healthcare, Education, Healthcare Administration, Medical, Medical Terminology, English, Computer
Skills for Medical Scheduler
Desired skills for medical scheduler include:
Medical terminology
Computers and Microsoft Office software
Medical insurance plans
Medical practice protocols related to scheduling appointments
Manual/computerized scheduling systems
Occurrence reporting system and utilizes system to report potential patient safety issues
Scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time
Medical specialties as they relate to the position
HIPAA standards and facility privacy policy regarding electronic communication formats
ICD-10 Codes and HCPCS procedure codes
Desired experience for medical scheduler includes:
Validating and documenting all correct payor information, patient name, DOB, in eCW
Reviewing problems related to all insurance changes
Reviewing all insurance and authorization coordination notes
Updating eCW with new information from Medicaid Pending patients
Obtains CPT and ICD-9 diagnosis codes and other clinical information as required for treatment of the patient from the physician’s office
Prepares documentation for Notification of Non-covered Medicare Services or Advance Beneficiary notices to patients and notifies physician’s offices about these procedures
Medical Scheduler Examples
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Medical Scheduler Job Description
Job Description Example
Our growing company is looking for a medical scheduler. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for medical scheduler
- Schedule all patients for ancillary, surgical, and medical testing/procedures/ admissions through the Meditech scheduling module
- Select accurate insurance carrier plans and inform the patient or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease on benefits
- Select the correct patient medical record number consistently
- Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available
- Utilize appropriate method/tool to communicate with Patient Access and other facility departments as necessary
- Edit medical accounts to a PRE status per facility or SSC standards and guidelines
- Receive, maintain, and index physician orders per facility and SSC standards and guidelines
- Attend in-service presentations and complete mandatory education week
- Ensures that updates
- Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease on benefits
Qualifications for medical scheduler
- Prior scheduling experience preferred, especially in a medical setting
- You must have at least 1 year of related experience
- If you or someone you know is interested and meets all of the listed qualifications below, please respond to this email (katy.tai@randstadusa.com)
- Must have at least 2 years previous Medical Office experience
- Previous health insurance experience preferred
- Coordinate Imaging Services exams with other hospital departments, physician offices and prepare daily schedule for distribution
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Medical Scheduler Job Description
Job Description Example
Our innovative and growing company is looking for a medical scheduler. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for medical scheduler
- Provides patients with accurate and legible appointment cards
- Informs HIS Department if any information needs to be sent to consulting physician office
- Notifies Managed Care if referral/authorization is required
- Schedules diagnostic testing or procedures outside of for patients
- Takes incoming calls and relays messages appropriately
- Updates patient chart with scheduled appointment date and time, prep, prints instructions if any
- Coordinate surgeries and procedures with the hospital and outpatient surgical center on a frequent basis
- Promote patient education required educational needs of patient either in office or over the phone
- Pull reservations off printers, keeping clinical reservations filed according to policy
- Evaluate, organize and schedule Physician requests for continuing patient care including consults, diagnostic testing, surgical procedures including pre and post operative requirements, and various types of patient education
Qualifications for medical scheduler
- Experience using computers in an office setting or doing data entry
- Previous experience scheduling and/or registering patients
- At least 2 years of customer service work experience
- One week of paid training during first week of employement
- All candidates welcome
- Benefits available once permanent position offered (after 480 hours)
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Medical Scheduler Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of medical scheduler. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for medical scheduler
- Practice offers after-hours/one-day appointments
- Uses manual/computerized system to match physician/clinician availability with patient's preferences in terms of date and time
- Provides daily schedules to physicians/clinicians and/or medical assistants prior to each day's visits
- Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to
- Schedule patients within one day of request
- Creates pre-admission encounter for patients
- Explains and educates family about the scheduling process
- Maintain consistent and productive communication with all departments
- Creates BH guarantor accounts and schedules BH appointments
- Checks out patients and makes f/u appointments with other departments
Qualifications for medical scheduler
- Bilingual in English/Spanish a plus but not required
- Radiology Tech, CAN, and/or medical coding experience preferred
- MA (Medical Assistant) experience preferred
- 0-1 years' experience in a medical clinic or a hospital acute unit highly preferred
- Able to accept and follow feedback and coaching
- Computer knowledge and excellent typing skills
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Medical Scheduler Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of medical scheduler. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for medical scheduler
- Requests interpreters
- Calls patients/families on the reschedule list
- Reschedules patients when a providers schedule changes
- Answers all incoming calls by the third ring 90% of the time if available
- Checks voice mail messages every four hours and returns calls within one business day
- In a short period of time assess the callers concerns and assist or direct to appropriate resource
- Create and/or update patients record by verifying demographic and insurance information
- Ensure specific registration fields are accurately inputted into registration system, including but not limited to visit notes, referral, authorizations numbers, eligibility review, proper FSC entries for research and standard of care visits
- Provide any and all other duties necessary to provide efficient, timely services to patients and their families as it relates to the registration and insurance process
- Scan and attach documents to ensure the Medical Record is complete and accurate
Qualifications for medical scheduler
- Requires a minimum of five years of practical experience in project scheduling / planning, supply chain and distribution planning and management, logistics support planning, medical supply contracting, and/or medical materiel management operations
- Analytical and technical skills preferred
- College degree prefered, but not required
- Minimum one year of experience in an appointment scheduling position in a medical practice setting
- Three to five years of related health care registration preferred
- Knowledge of EPIC scheduling preferred
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Medical Scheduler Job Description
Job Description Example
Our growing company is looking to fill the role of medical scheduler. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for medical scheduler
- Obtain the necessary authorization prior to surgery
- Schedule patient and return appointments in computer system in accordance with physician and/or office guidelines
- Coordinates Imaging Services exams with other hospital departments and physician offices
- Follows up on patient orders/referrals to facilitate making the correct appointment
- Working knowledge of EPIC and all scheduling functions
- Explains procedure to patient and provides directions to the Medical Center
- Understand optimal patient flow, imaging procedures and preps, and patient history requirements for imaging procedures
- Obtain physician orders and insurance verification and/or pre-authorization prior to the completion of imaging procedures
- Performs all other assigned duties, within scope of practice
- Serve as the first point of contract and customer service liaison to patients and physician offices for the Imaging department
Qualifications for medical scheduler
- Strong customer service conflict resolution skills
- Ability to triage phone calls effectively and accurately
- Ability to uphold hospital standards in quality, excellence, integrity, respect, commitment and service
- IDX capability required
- Typing, competent with computers
- Must have excellent Customer Service skills, phone etiquette, and communication skills