Manager, Professional Services Job Description
Manager, professional services
provides leadership in developing customer relationships and defining software implementation programs with best practices in project management to support Services Engagement.
Manager, Professional Services Duties & Responsibilities
To write an effective manager, professional services job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, professional services job description templates that you can modify and use.
Sample responsibilities for this position include:
Drive and lead the overall strategy for growth and execution of this consulting business, with assistance from a team that are responsible for delivering on the contracts sold and the commitments to our clients
Performance is typically measured by the capture of the consulting engagement and/or utilization, (i.e., billable hours for the department) or performance against budget
Strategic thinking & commercial acumen – designing the future to achieve commercial success
General Technical
Develops and maintains relationships with institutions, functional business areas, global and regional procurement teams, and SSC Procurement Operations to gather, analyze, and convey information to support category management and sourcing efforts on a country, regional or global basis
Reviews global spend related to this category to identify and implement improvements and demand management opportunities
Supports the development and management of the global Sourcing Plan, including coordinating sourcing and category management activities being executed at the global, regional, and country levels
Leads sourcing events on a country, regional or global level related to this category, including development of project work plan, category profile, category strategy, minimum requirements and evaluation criteria, solicitation documents, supplier negotiations, award recommendations, agreement implementation plans, and savings measurement
Conducts marketplace and supplier research as needed to make more informed decisions
Manages key supplier relationships on a country, regional or global level related to this category (Human Resources Services, Medical Services, Recruiting / Screening Services, Insurance Services, Legal Services, Consulting services, Collections Services, Temporary Staffing Services (Non-IT))
Manager, Professional Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager, Professional Services
List any licenses or certifications required by the position: PMP, PMI, PRINCE, CFR, II, SAP, AIPMM, CCE, CCA, JAMF
Education for Manager, Professional Services
Typically a job would require a certain level of education.
Employers hiring for the manager, professional services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Technical, Computer Science, MBA, Engineering, Education, Management, Finance, Accounting, Technology
Skills for Manager, Professional Services
Desired skills for manager, professional services include:
Complex projects
Project management best practices and how to apply them in an effective yet pragmatic way across large
Industry-recognized project management methodologies
BD business highly desired
Field with strong leadership skills
Hospital systems and procedures that integrate with BD products
BD’s organization structure into solutions development
Healthcare market trends and resultant service requirements
Related job families
Variety of software applications
Desired experience for manager, professional services includes:
Ability to work collaboratively with, and to lead and motivate other employees in a team environment to meet aggressive goals and pre-defined timelines
Demonstrated ability to manage relationships and people
Must be comfortable holding a leadership position in a fast paced client facing environment
Must have proven, strong (cutting edge - this year’s SEO) acumen in SEO/SEM and Social Media best practices advanced experience with DNS and email troubleshooting
Must be able to read and write HTML and CSS and use the Adobe Creative Suite
Must have very strong analytical and reporting skills
Manager, Professional Services Examples
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Manager, Professional Services Job Description
Job Description Example
Our company is hiring for a manager, professional services. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, professional services
- You will Govern the Release management process
- Support delivery of Security Assurance Team products and services that require these information resources
- Identify and validate industry key performance indicators (KPIs) for service delivery
- Own and continuously enhance the department service catalog to represent services offered in a consumable and marketable fashion
- Perform market research, data deep dives, and cost analysis to ensure cost of services sold are transparent and invested in the areas that will provide the most value to HQY partners
- Identify and evaluate tools and services that will continue to enhance HQY services as the market leader
- Partner with all areas of the business (Ops leaders, Sales, Finance, Marketing, ) to perform cross-functional duties and projects to help drive revenue growth and efficiencies
- Hiring and retention of Services personnel
- After every Services delivery completion in the field, responsible for calling the customer's team lead within five business days
- Periodic public speaking (Data Connectors)
Qualifications for manager, professional services
- Strong communication and presentation skills at all levels of the organization is required
- Proven leadership skills to manage the customer, handle any escalations motivate the project team
- Solid experience in consulting and business management
- Solid experience in consulting services sales
- At least 5 years’ experience in consulting and business management
- At least 3 years’ experience in Management Consulting in defining business case, roadmap development,delivering cloud solution projects or initiatives
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Manager, Professional Services Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of manager, professional services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, professional services
- Lead regular consultant team meetings to resolve practice issues and facilitate communication between the consultants
- Ensure that projects are implemented according to a consistent methodology and in accordance with the established procedures
- Execute human resource responsibilities for staff
- Act as the project director for projects providing guidance to the project team, serving as the first escalation point, monitoring budgets, monitoring resource allocations, validating that practice methodologies have been followed, and ensuring customer satisfaction
- Position involves travel 15-30 percent of the time
- Educate customers on Tenable services and translate those into a clear business value proposition
- Forecast business development and project invoicing
- Ability to deliver billable consulting work, particularly project management and the delivery of Tenable advisory services
- Preparation of Professional Services Contracts in conjunction with Legal and Finance
- Responsible and accountable to business stakeholders to deliver supplier sourcing strategies to support business priorities
Qualifications for manager, professional services
- Demonstrable experience and understanding of the dynamics of managing multifunctional team members is required
- Deep understanding of and ability to leverage data to analyze trends, manage multiple channel strategies and identify opportunities for process and KPI improvements
- Knowledge of and direct experience working with the categories above mentioned
- Understanding of and ability to lead (large-scale) change management processes required
- Experience working in a cyclical service delivery environment with global presence is a major plus
- Supplier Evaluation Criteria Development
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Manager, Professional Services Job Description
Job Description Example
Our company is growing rapidly and is hiring for a manager, professional services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, professional services
- Implement, execute and manage award of supplier contracts in line with Delegation of Authority
- Maximise compliance to the preferred supplier list (PSL) and minimise off-contract spend within the category
- Advise and support the business with supplier relationship & performance management
- Be accountable for managing spend within Professional Services Category, circa £135m (including Outsourced Services) across a breadth of suppliers, in line with Procurement & category strategies
- Ensure continuous development of category strategies & provide negotiation support to budget holders
- Ensure supplier issues are resolved on a timely basis & driving supplier innovation with budget holders
- Relevant category management experience, ideally with at least 2 of these years within the Professional Services Category
- Extensive experience of developing and implementing category strategies within Professional Services Category Spend
- Demonstrable detailed understanding of key suppliers and supply market dynamics of Professional Services Category
- Demonstrable and proven track record of delivering cost savings, cost efficiencies, total cost of ownership improvement and continuous improvement
Qualifications for manager, professional services
- Work extensively with remote teams, clients and suppliers
- Ability to represent Client Delivery/Professional Services to external audiences through various sales and marketing activities
- Proficient in the use of PowerPoint, Project, Excel and Word other typical business productivity tools
- Minimum Bachelor degree in Chemistry, Chemical Engineering or other science subjects required
- Minimum 5 years experience in sourcing, procurement, commercial or operational areas
- Previous employment with multinational companies in chemical or related industries
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Manager, Professional Services Job Description
Job Description Example
Our company is growing rapidly and is hiring for a manager, professional services. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager, professional services
- Provide leadership in introducing productivity tools for project management demand, capacity, resource allocation, tracking and performance reporting
- Analyze and recommend changes to governance and program management
- Single point of contact to the Director, PS and PSO leadership for program and project estimates, plans, and outcome commitments associated with assigned region
- Provide relationship management and integration on cross PS and cross company projects
- Responsible for hub category group results and implementation, including compliance
- Measure and track internal performance of the category hub
- Manage category hub spend fully through global negotiations and contracts
- Monitor strategy implementation for the category hub
- Champion and secure holistic reductions for a Category Hub, incl
- Oversee development/ execution of strategies through the strategic sourcing process of the Category Hub
Qualifications for manager, professional services
- Previous experience in sourcing on a regional basis
- Must have proven organizational skills in fast paced environments
- Must be focused and demonstrate great attention to detail
- Must have strong prioritization skills in fast moving flexible environment
- Prior experience successfully leading teams of people through multi-month system implementation and integration projects is required
- 12-15 years of experience in having implemented large programs in Fortune 1000 companies
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Manager, Professional Services Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of manager, professional services. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, professional services
- Quickly build strong stakeholder relationships, understanding the business needs and helping fix pain points
- Work within the professional services procurement team, building a strong peer network to support team members
- Develop your procurement skills
- Creates technical and / or functional designs to support the customer requirement and business objective Scope may include standalone applications or more complex interdependent systems
- May be called upon to deliver classroom training for internal audiences
- Develop and manage project scope, functional and technical requirements and designs
- Setting project timelines, milestones, and deliverables
- Coordinating work tasks with cross functional team leaders
- Executing the project plan, and monitoring, controlling, and reporting on project status, budget, and risks
- Scheduling team members, assigning tasks to consultants and supervising work and work deliverables
Qualifications for manager, professional services
- Experience working with Manufacturers, Consumer Packaged Goods companies a plus
- Cloud and Mobile solution knowledge
- Public speaking and presentation skills with proven success in front of groups or one on one
- Self-Starter with the ability to lead others without having direct authority
- 2 year degree/certificate program in a technology related field
- 3-5 years presentation experience in a training, sales or tech support role