Line Engineer Job Description
Line engineer
provides technical interpretation of construction drawings and specification requirements in conjunction with the project or resident engineer.
Line Engineer Duties & Responsibilities
To write an effective line engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included line engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensure a safe, clean and environmentally compliant work environment
Collect and analyze operational data to optimize work force utilization, facility layout, and workflow to design an efficient layout of equipment and workspace following lean manufacturing principles for maximum effectiveness of team and equipment
Define and execute improvement initiatives in all assembly areas, such as DESMA
Employ lean techniques (SMED, Kaizen, ) to drive safe and efficient execution of line changes and setup
Assure product and process quality by designing testing and tracking methods
Ensure all escalated and Major Incidents are resolved within the 3rd/4th line Technical Escalations Team
Ensure an in-depth understanding is gained of all networks/customers to be able to resolve any major incidents or improvements on their network from a firewall/network security perspective
Be the key technical contact for any Major Incidents involving customer firewall/network security issues, liaising with customers for testing and diagnostics and following fault through to resolution
Assist with testing and evaluation of new firmware/IOS
Identify, design and implement changes to existing customer networks to improve performance of their network and services
Line Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Line Engineer
List any licenses or certifications required by the position: PE, EIT, CCNA, ITIL, UPPAP, QN, MRB, E.I.T, SAN, CCNP
Education for Line Engineer
Typically a job would require a certain level of education.
Employers hiring for the line engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Information Technology, Electronics, Telecommunications, Faculty, Technical, Civil Engineering, Computer Science, Electrical Engineering, Mechanical Engineering
Skills for Line Engineer
Desired skills for line engineer include:
Tools
Design techniques
Drawings
Models
Principles involved in the production of technical plans
Construction cost estimating
Construction work packages
Project schedule creation
Specification
NESC code requirements
Desired experience for line engineer includes:
QSR and ISO 9000 training
Manage large warranty repairs to ensure a quality repair
Work safely and present a leadership attitude toward safe work practices
Take active role in the Design, Development and eventual support handover of future network deployments
A professional network orientated qualification - CCNP/JNCIP or relevant experience
Impacts quality of own work and the work of others on the team
Line Engineer Examples
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Line Engineer Job Description
Job Description Example
Our company is growing rapidly and is hiring for a line engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for line engineer
- Application support for international clients
- Troubleshooting basic application issues and resolving incidents and service requests
- Concept, planning and execution of releases and change requests
- Reports creation
- Support clients using our VoIP (SIP) services
- Offer support for connectivity services via third-party suppliers
- Report faults to third parties as required and ensure contact is maintained between all parties
- Ensure tickets are dealt with and partners responded to within Service Level Agreement
- Liaise with partners and suppliers in a professional manner
- Take ownership of customer issues reported and see tickets through to resolution
Qualifications for line engineer
- Experience of working in a helpdesk environment is desirable but not a 'must-have'
- Be able to work well as part of a team on your own
- Demonstrate the abillity to troubleshoot problems methodically
- Quick learner and someone who shows a willingness to take on issues so they may improve their own knowledge
- Awesome customer service skills, be the customer champion
- Work with vendors to find resolutions
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Line Engineer Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of line engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for line engineer
- Works independently, follows direction from project management, and maintains authority over client requirements
- Providing support to the installation and maintenance works
- On-going maintenance and development of the supporting Infrastructure for the Thin Client environment
- To lead and own the application virtualisation packaging, testing, and deployment of applications via App-V 5.1
- To assist with supporting Technical relationships with 3rd party support partners and to continue to investigate and discover opportunities for continuing to evolve the Thin Client solution
- Be the final escalation point for supporting the 1st, 2nd & other 3rd line support resources with inbound Thin Client issues and defects that require escalation
- Provide cover and assistance to the other Thin Client team members and other 3rd Line Service Desk resources during holidays, sickness
- To work with the Core Project team to ensure all issues and defects are resolved within the agreed SLA
- Provide support and “overflow resource” for managing roll-out set-up processes, setting containers, group policies, setting up users, printers, and all agreed technical set-up activities for a new site deployment
- Continue to engage, learn, and work with the core project team and then continue to pass on that learning to the service desk teams (including remote engineers) , 2nd Line support, and communicate this via both release documents
Qualifications for line engineer
- Bachelor’s Degree in Computer Science or IT Engineering and 13 years related experience
- The Line engineer has technical focus on a complete assembly line, including the components and (over)mold, molding machine & periphery
- Professional level qualification/certification , industry recognized programmer and/or degree-level education
- Very good team player with good people management skills, self-motivated, should deliver under pressure and with good analytical, problem solving skills
- Good command of English is a must in terms of writing, listening and speaking
- Any knowledge of European languages like German, French or Spanish will be extremely useful but not a must
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Line Engineer Job Description
Job Description Example
Our growing company is looking for a line engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for line engineer
- To join planning and update calls for the project and to be part of the core team delivering the new solution to our UK business
- To assist with out of hours activities such as patching, and upgrades in order to maintain and upgrade the Thin Client environment
- Take incident calls via the telephone
- Fault diagnosis with the end user and the provision of help and advice
- Log fault calls onto Mitel’s SAP service management system using defined procedures to ensure accuracy in the recording of fault data
- Update faults recorded on SAP with progress information and brief customers
- Escalate incidents to other Engineering teams or 3rd Parties following defined procedures
- Maintain and develop technical awareness of Mitel service offerings
- Requirements capture and management
- Work with Lead Engineers to model configuration, usage, and product variability
Qualifications for line engineer
- Degree in Computer Science / Science preferred
- CCNP/CCIP/ALU/Juniper Certification
- Service restoration for complex faults (Technology & Solution based)
- Ensure that escalation is in line with both customer and product guidelines
- Fulfilment of technical on-call activities for activities 24x7
- Root Cause analysis for complex major incidents & escalated faults
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Line Engineer Job Description
Job Description Example
Our company is growing rapidly and is looking for a line engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for line engineer
- Model, develop, test, and deploy new content and functionality supporting System Engineering and our Global Vehicle Engineering community
- Provide support to users in engineering (troubleshoot tool issues, coach & mentor users)
- Participate in the established forums for tool development
- Assist with the pulling together of any ASR’s and act as technical subject matter expert
- Manage technical projects associated with Exit
- Work with on-site 3rd line engineer to manage ALL Infrastructure related Incidents and requests within agreed SLA’s
- Have technical responsibility for the management and resolution of all major incidents and significant outages communicating progress in a timely fashion with the service delivery manager and service desk
- Proactively perform systems administration activities such as performance tuning, data management, and capacity management
- Support and monitoring of all Storage systems (NetApp) and backups
- Feed into and update the risk register
Qualifications for line engineer
- Where required, provide 24x7 3rd line support
- Supports for complex Provide & Change activities
- Where required, support new technology, service & solution acceptance from into 3rd line support
- Customer Project and Change delivery activities
- Strong general IT support and experience required
- Experience of delivering IT changes through their full release cycle
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Line Engineer Job Description
Job Description Example
Our company is growing rapidly and is hiring for a line engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for line engineer
- Troubleshoot, diagnose and resolve hardware/software Incidents/problems
- Support customers remotely and on site
- Contribute to policies, processes and procedures
- Ensure that customers are kept up to date at all times
- Update incident/request tickets on a regular basis
- Work from satellite sites as and when requested (Swansea/Newport)
- Delivering cost optimization through the control of technical specifications
- Contributing towards minimizing the cost of non-quality through performance of failure and defect analysis using root cause analysis methodology
- Finding solutions for engine type specific technical problems, including disposition of non-conforming material in MRB in a timely manner in order to meet customer expectations
- Investigating on Civil Aerospace products that do not demonstrate delivering the promise performance, without exceeding engine limitation
Qualifications for line engineer
- Experience and ability to own and troubleshoot issues through to resolution
- Strong Microsoft 2008 and 2012 Server Administration experience
- App V5.1 SP2 & SP3 Development and support experience
- Strong MS & VMWare server hardware maintenance and design experience including virtual environments
- Strong Microsoft Exchange 2003 and 2010 Server Administration experience
- Strong IS Security and Risk experience