Hotel Sales Coordinator Job Description
Hotel Sales Coordinator Duties & Responsibilities
To write an effective hotel sales coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included hotel sales coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Hotel Sales Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Hotel Sales Coordinator
Typically a job would require a certain level of education.
Employers hiring for the hotel sales coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Graduate, Hospitality, Public Relations, Marketing, Event Management, Education, Business/Administration
Skills for Hotel Sales Coordinator
Desired skills for hotel sales coordinator include:
Desired experience for hotel sales coordinator includes:
Hotel Sales Coordinator Examples
Hotel Sales Coordinator Job Description
- Contact customers, make appointments and relay information to designated sales personnel
- Maintain sales records and prepare sales activity reports
- Encourage repeat business by networking with existing customers
- Provide input ideas into marketing initiatives and assist in monitoring responses
- Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date
- Coverage in assigning leads for Sales Manager Deployment in Group and Business Travel business
- Participates in short-and long-term departmental goals, objectives, policies, and operating procedures
- Support convention services, catering, and hotel sales, assisting sales and catering managers in program execution
- Assisting and directing all guest inquiries either by phone or email
- Be well versed in the Delphi application, ability to enter group information and create contracts, and other necessary sales and catering documents
- College Degree in Business Administration, Hospitality, or Related field preferred
- Knowledge of hotel revenue management procedures for sleeping rooms and banquet forecasting
- Proven experience in sales , experience as a sales coordinator or in other administrative positions will be considered a plus
- Ability to develop and maintain relationships , associates, customers, vendors
- Sales & coordination experience with relevant comparable market
- Keyboard skills and computer input
Hotel Sales Coordinator Job Description
- Develop knowledge of local, regional, and national sales opportunities
- Create and maintain regular sales reports
- Answers telephones in a prompt, courteous, and pleasant manner
- Assists clients and directs calls making a concerted effort to ensure that the client reaches the appropriate Sales Manager and takes messages if necessary
- Prepares correspondence such as contracts, proposals, and miscellaneous types of letters and faxes
- Update accounts, bookings, changes, and cancellations into Delphi and ensures all information is correct and complete
- Assigns leads for Sales Manager and inputs information into Delphi
- Responsible for running monthly reports in Delphi
- Assist Convention Sales Manager with pick-up reports and managing room blocks
- Assist in coordinating deposits, rooming lists, and communicates groups needs to all relevant departments
- High School Diploma or equivalent preferred but not essential
- Number of Bedrooms - 311
- Good at multitasking and working to deadlines
- Knowledge of digital marketing techniques and use of paid, owned and earned media channels
- Strong communication skills (verbal, listening, written)
- Knowledge of property-specific business segments
Hotel Sales Coordinator Job Description
- Assist in providing personalized “on the floor” attention to in-house groups
- Attend preconvention meetings with Meeting Planners and all hotel operating department representatives
- Attend client events and conduct site inspections
- Monitor Group Sales inbox and voicemail
- Assist Sales team in telemarketing to new and return groups
- Monitor Hotel digital reputation and competitive set
- Assist Sales Department with travel on an as needed basis, duties include occasional attending shows, performing sales calls and agent training
- Work closely with sales managers, revenue manager, group coordinator and Directors of Hotel and Resort Sales
- Act as key operator for Delphi sales and catering software system
- Update Grand Happenings template highlighting weekly activities in hotel and the resort
- CRM or Delphi experience preferred
- Working knowledge of the principles and processes for providing internal and external guest services
- Excellent social media awareness and knowledge
- Basic knowledge of marketing strategies
- Ability to use standard software applications and hotel systems (e.g., Office, OPERA, SFA, Marsha )
- Ability to manage projects and work alone
Hotel Sales Coordinator Job Description
- Monitor Hotel digital reputation and competitive set including website monitoring including reporting updates to key stakeholders
- Hotel branding responsibilities including signage, ScreenScape, in-room TVs, online
- Assist Sales team in occasional telemarketing to new and return groups
- Update Grand Happenings highlighting weekly activities in hotel and the resort
- Coordinate cross-department hotel merchandising meetings and action items for guest experiences
- Assist sales team with amentity procurement and distribution
- Assist in preparation of the business forecast
- Coordinate with meeting planners in order to produce successful Spa experience
- Communicate all pertinent information on group requirements within acceptable time frames to appropriate departments via event orders, resumes, and memos
- Book events in a manner that maximizes profits and complies with catering standard operating procedures
- Knowledge of overall hotel operations as they affect departments
- Ability to develop a good understanding of hotel and competitive market and use hotel’s USPs to the best advantage
- Knowledge of the principles and processes for providing internal and external guest services
- Prior technology, sales, hospitality or event planning experience a plus
- Technical aptitude and proficiency with computer software and programs
- Working within the Sales team supporting the sales administrative tasks of the department
Hotel Sales Coordinator Job Description
- Manage incoming calls and assist where appropriate and receive visitors appropriately
- Arrange conference calls, scheduling meetings and meal appointments
- Maintain positive working relationships and partnerships with clients by understanding their expectations and anticipating their needs
- Provide refined luxury service in order to create lasting and favorable memories
- Prepare and edit internal/external correspondence, communications, presentations and other documents
- Maintain and support calendars for multiple leaders that are rapidly changing, ensuring that leadership and supporting team members have all relevant materials and information for each meeting, and appropriate time is built in for preparation and travel
- File, retrieve documents, gather reference materials, conduct research, and collect data to prepare reports and documents as necessary
- Receive incoming calls and assist where appropriate, evaluate the nature of calls and forward to appropriate departments
- Complete departmental ordering and oversee inventory of office supplies and special purchases
- Complete other projects, such as completing RFPs for corporate negotiated accounts, as assigned
- To work supervised by DOSM and ADOS, prioritising tasks and management of workload under own initiative
- Direct communication with all members of the S&M team, Events, Reservations, Revenue & internal department heads
- Deal with telephone enquiries promptly and accurately recording messages for the DOSM and the Sales Managers
- To complete all correspondence to clients in a professional and timely fashion ensuring that administration falls within corporate identity guidelines
- At least 3 years of experience as Sales Coordinator I or comparable Hotel Ops experience
- Must have 2+ years sales experience in event technology (audio visual) or a related industry