Health Insurance Agent Job Description
Health Insurance Agent Duties & Responsibilities
To write an effective health insurance agent job description, begin by listing detailed duties, responsibilities and expectations. We have included health insurance agent job description templates that you can modify and use.
Sample responsibilities for this position include:
Health Insurance Agent Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Health Insurance Agent
Typically a job would require a certain level of education.
Employers hiring for the health insurance agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Associates, General Education, Healthcare
Skills for Health Insurance Agent
Desired skills for health insurance agent include:
Desired experience for health insurance agent includes:
Health Insurance Agent Examples
Health Insurance Agent Job Description
- Present and sell insurance policies to new and existing clients over the phone and in person
- Develop and calculate suitable plans based on clients' needs
- Resolve client inquiries and respond to any questions
- Expand business reach through networking techniques
- Comply with insurance standards and regulations
- Monday - Friday 9-6 ( occasional weekends request)
- Participate in various incentive programs and contests designed to support achievement of production goals
- Handle and carefully respond to all inbound and outbound customer inquiries
- 100% Inbound calls to clients interested in purchasing insurance plans
- Develop positive working relationships with clients
- Must have at least High School or GED Diploma
- A current and valid AZ/FL life license- preferred
- Able to meet multiple performance targets @ or above benchmark sales levels
- A current and valid AZ life license, preferred
- A current and valid FL life license- preferred
- Must have availalbility to work in 4th quarter
Health Insurance Agent Job Description
- Communicate with Insurance Adjusters about the life cycle of each claim
- Explain the differences in policy specifics so clients can make informed decisions about their purchases
- Assist with obtaining underwriting approval
- Respond to clients’ questions and complaints
- Follow up with clients after initial meetings or conversations
- Participate in continuing education programs in both insurance and sales
- Provides clerical and administrative support for the department for the purpose of supporting the business initiatives
- Stay up-to-date on all communications, processes, procedures and general engagement center information in order to better assist the patient and to ensure compliance with Company policies
- Thorough understanding of plans, their benefits and features
- Educating callers in a conversational manner utilizing probing questions
- Mileage will be reimbursed
- Health and/or Life Insurance License in VA (preferred) and experience in an inside sales operations (will train and obtain licensure for others)
- Able to meet multiple performance targets at or above benchmark sales levels
- Possess a current Health Insurance License
- Previous success in the health insurance industry, general sales or telemarketing experience, customer service, or other related fields
- Highly effective communication skills (in person and on the phone)
Health Insurance Agent Job Description
- Provide optimal caller experience by effectively utilizing all resources to ensure single call resolution
- Maintain our high standard of professionalism and conduct
- Acquire caller and enrollment related information and input all information into multiple tools while multi-tasking with accuracy
- Take inbound calls from prospective customers and explain features and advantages of medical plans to promote application for insurance
- Follow a call plan focused on sales and compliance
- Be Willing to accept and implement feedback to improve sales performance
- Adhere to all position-specific administrative policies, including but not limited to confidentiality, non-disclosure, and program-specific material usage
- Handle and carefully responde to all inbound and outbound customer inquires
- Interact with customers, clients, insurance carriers and internal sources to provide coverage information
- Evaluate client needs and research to answer inquiries and make appropriate coverage recommendations
- Demonstrates persuasion and negotiation skills
- Health and/or Life Insurance License in VA and experience in an inside sales operations
- Thrive in a sales driven environment
- The ability to handle multiple tasks simultaneously, including offline or special project work
- Flexibility to work additional hours, if needed
- Comfort with desktop computer system
Health Insurance Agent Job Description
- Utilize tools and applications to complete needs assessments
- Resolve customer objections and offer additional benefits packages that provide increased coverage and cost savings
- Weekly review of quality standards and performance
- Answer incoming calls and respond to customer’s emails
- Identify and escalate issues to supervisors
- Research, identify, and resolve customer complaints using applicable software
- Recognize, document, and alert the management team of trends in customer calls
- Upsell products and services
- Ability to handle stressful situation appropriately
- Compassionate customer service mindset
- Ability to interact with various types of customers
- Ability to speak, read and write fluently in English, due to nature of job
- Sales mindset, with wiliness to drive sales metrics
- Insurance license # 240, 218 or 215 in home state (additional states will be acquired in the program)
- AA or BA/BS preferred
Health Insurance Agent Job Description
- Overtime and weekend work could be available during our peak season from approximately September - December
- Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance
- Basic PC keyboarding skills (30+ WPM), basic Microsoft Office experience (Outlook, Word, Excel)
- Type 35 wpm without errors
- Excellent listening and verbal skills with an attention to detail
- Multi-tasking (typing while navigating different interfaces and talking)
- Current Life and Health agent license required
- Flexibility as position requires working on weekends and certain holidays
- Reliable transportation as incumbents may have to travel between multiple events in a single day
- Current Life and Disability agent license
- Will this position require driving outside of the standard commute to/from work
- Proactively provide recommendations to workflow, processes, procedures and other aspects of the job which could benefit the client, the site and or individual performance