Deskside Support Job Description
Deskside support
provides occasional direct support of the Brunswick network environments (WAN/LAN), local IT hardware and systems and servers, security/camera or voice/paging systems, etc.
Deskside Support Duties & Responsibilities
To write an effective deskside support job description, begin by listing detailed duties, responsibilities and expectations. We have included deskside support job description templates that you can modify and use.
Sample responsibilities for this position include:
Employ Active Directory to reset user account password, enable or disable accounts
Provide hands on support of servers in coordination with data center support team
Outlook troubleshooting
Partners with Centre of Excellence responsible for developing the framework, processes, tools and templates used by Deskside Support team
Drives continuous improvement by leading a transformation team mandated to review support processes, methodologies and tooling
Responsible for collaborating with T&O teams to gather business platform requirements and determine/recommend required changes to offered IT Services including influencing other GTI teams to deliver on interrelated upgrades and solutions
Responsible for developing new operating models for deskside support services for delivery to USWM
Responsible for continuous improvement of End User Services experience through participating in periodic technology platform reviews
Leads the selection and implementation of suitable technologies to support business objectives
Manage technology vendor relationships to ensure service quality is met or exceeded
Deskside Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Deskside Support
List any licenses or certifications required by the position: PKI, ITIL, MS, DSS, V3, PC, MCSC, CE, MCDST, CCNA
Education for Deskside Support
Typically a job would require a certain level of education.
Employers hiring for the deskside support job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Computer Science, Technical, Education, Communication, Computer, Associates, Business, Writing, Administration, Information Technology
Skills for Deskside Support
Desired skills for deskside support include:
Operating systems
Network printing environments
Networked environments
PC and network hardware
LAN/WAN hardware and administration
Active Directory
CA USD -- experience with similar ticket-tracking/request system workflow tool considered
Managed care operations desirable
Interrelated activities
Standards
Desired experience for deskside support includes:
Lead, manage and coach DSS team to ensure a high degree of experience and ability to deliver a world class service
Experience leading large complex enterprise-wide infrastructure projects/programs with multiple interfaces and/or 3rd parties
Subject Matter Expert on the Windows Operating System on computer hardware and software
Ticketing system experience a plus
Install, test, troubleshoot, and maintain hardware and software products
Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies set by the Business Systems Functional Group
Deskside Support Examples
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Deskside Support Job Description
Job Description Example
Our company is hiring for a deskside support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for deskside support
- Provide technical guidance and one-on-one training to end-users, both on a scheduled basis, and “as needed”
- Monitor and administer the local network performance and drive space utilization
- Maintain and troubleshoot phone/voicemail system
- Deploy Blackberry phone including load blackberry applications, VPN tunnel (Cisco Any Connect), Push-to-talk, Autoberry, and tethered modem
- Install operating system (Window 7 and XP) and special software with Symantec Ghost 32 (v11.0.1) PXE (Pre-boot Execution Environment)
- Run hardening script for work station and perform Hard Disk Encryption (HDE) for laptop
- Map client to shared network drives via editing login scripts
- Remote Desktop to assist client remotely
- Providing onsite technology support for our Saint Joseph, Grand Rapids, Kalamazoo, and East Lansing offices
- Develop relationships with key staff in your offices to assist them in leveraging new technology to enhance client service/business functionality
Qualifications for deskside support
- Basic knowledge in remote takeover software
- Technical lead in a busy Operations / Service desk environment particularly within the Financial Services industry
- Knowledge and practical experience of IT Service Lifecycle, in particular Service Transition & Service Operations
- Excellent attention to detail on governance processes and procedures is vital
- 2+ yrs troubleshooting MAC & PC Computers
- 2+ years troubleshooting additional Apple products such as iphone, ipad, ipod etc…
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Deskside Support Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of deskside support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for deskside support
- Occasional participation in projects and events
- Receive, stock and update IT assets into the asset management system
- Patch workstations as required and maintain appropriate inventory and controls
- Identify, recommend, and assist with both formal and informal development/training for end user training programs to increase computer literacy and self-sufficiency
- Assist with procurement and implementation of new servers, technology
- Provide user level technical support for end users, computers, printers
- Assist with end user system updates and monitoring
- This position is located in Ottawa, Ontario
- The successful candidate must obtain a Top Secret Government security clearance
- Responsible for planning, organizing and managing a project, or series of smaller projects or a definable piece of a larger program for successful completion and performance consistent with contractual agreements
Qualifications for deskside support
- 2 + years of enterprise Desktop Support experience
- The successful applicant should have university or college degree, with a concentration in Information technology
- Technical certifications, although not required, would be a significant asset (MS, ITIL)
- Knowledge of SharePoint skills a plus
- Familiar with Office 365 (including Exchange & SharePoint online)
- This position is based out of our Grand Rapids location, and requires up to 40% travel between our Saint Joseph, Grand Rapids, Kalamazoo, and East Lansing office locations
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Deskside Support Job Description
Job Description Example
Our innovative and growing company is hiring for a deskside support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for deskside support
- Responsible for acquiring follow-on business associated with assigned projects and for supporting new business development by leading or assisting with proposals
- Coordinate and manage the technical environment for the key business groups within the corporation
- Maintain working knowledge of all corporate-deployed applications
- Prioritize outstanding issues and manage user expectation
- End User Desktop and Plant Support
- Install Troubleshoot and Maintain Windows 7
- Configure and support workstations and portable systems for connectivity to the network both locally and remotely
- Telephone / Cell phone configuration - move / additions / changes
- Some server administration may be needed - Server 2008/2012
- Symbol Barcode Scanner configuration and support
Qualifications for deskside support
- Must have functional support capabilities for software, including but not limited to, Microsoft Office, Google Docs and other productivity suites and applications
- Evidence of certification from major hardware vendor (ie
- Apple Hardware certification a plus
- Bachelor degree on IT and Certificate/Diploma in Computing /IT
- Microsoft technologies including Windows 7, MS Office Suite
- 6+ months IP Telephony experience
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Deskside Support Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of deskside support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for deskside support
- Mange walk-up clients
- Provide 2nd and 3rd level application and hardware support for the with OSX and Windows clients in the NAM region and others as required
- Perform Install, Install, Move, Add, Change (IMAC) functions and support for customers in the NAM region using related tools and services within the infrastructure
- Supporting training and operational use of the tools in Portland
- May be expected to travel as needed to support Regional Offices and Sales events in the NAM region
- SCCM, Casper and Jamf service knowledge preferred
- Working knowledge of MDM and mobile client management
- Sets up, installs and configures standard OSX and Windows hardware and software
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, and AV Support
- Training of end user
Qualifications for deskside support
- 6+ months Video Conferencing system support
- 2 + years experience supporting and troubleshooting Lotus Notes, Symphony, VPN, anti-virus applications, client firewalls, printing, wireless access, databases, messaging tools, etc
- 2+ years experience in remote control and remote diagnostic tools
- Technical diploma in Computer Systems or Information Technology preferred
- Knowledge of Remedy or similar incident/request management tools, preferred
- Exceptional knowledge and experience supporting computer hardware (hard drives, memory, mother board ) and desktop accessories and peripherals (monitors, docking stations, printers, and PDA/iPhones etc)
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Deskside Support Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of deskside support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for deskside support
- Follow detailed technical instructions to ensure adherence to corporate quality standards
- Documenting systems, processes and procedures
- Provide technical support for resolution or escalation of technical problems related to the end user
- Troubleshoot user e-mail issues, internal applications, basic networking issues, and desktop hardware/software errors
- Provides second & third line technical support to customers by troubleshooting applications and identifying, researching, reporting, tracking, and resolving technical issues
- Work with the Service Desk Manager to ensure performance goals are achieved
- Analyses reported issues to identify trends and proactively address customer needs, works to improve team processes to increase customer satisfaction
- Communicates clearly and effectively with internal customers
- Performs capacity management and availability management activities for bespoke systems
- Provides training for the team and keeps them up to date with any changes
Qualifications for deskside support
- 4 -6 years of experience with computer hardware, including hard drives, memory, mother boards
- Ability to provide after-hours I.T
- Mac/Windows/Linux/Mobile
- Knowledge of system configuration, physical and network connectivity
- Ability to provide information and direction to others in a clear and concise manner
- Experience should be hands on support as opposed to phone support