Customer Analyst Job Description
Customer analyst
provides support to the plant team for IATF 16949 certification, Magna IT General Controls (MITGC), other plant audits.
Customer Analyst Duties & Responsibilities
To write an effective customer analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included customer analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Establish/monitor CLTV models by channel
Plan and design analytic assignments to develop analyses that lead to actionable outcomes
Deliver sound descriptive analytics - the exploration, analysis, interpretation and presentation as such
Develop a number of key dashboards for broader use across the Customer Solutions teams
In conjunction with senior technical staff deliver advance descriptive and predictive analyst assets
Capture and report performance data against established standards through weekly, monthly and annual reporting
Track results to establish improvement milestones
Define and implement a standard operating process for the analysis and management of retail partner scorecards
Analyze and organize data and present clearly with recommendations to management
Identify and implement improvement opportunities in business process and exception management reporting
Customer Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Analyst
List any licenses or certifications required by the position: APICS, ITIL, SCOR, CSCP, CPIM, DFSS, SAS, FPI, MCDST, GB
Education for Customer Analyst
Typically a job would require a certain level of education.
Employers hiring for the customer analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Finance, Education, Engineering, Statistics, Computer Science, Economics, Mathematics, Technical, Accounting
Skills for Customer Analyst
Desired skills for customer analyst include:
IATF 16949:2016 and ISO 14001
Cross bank regulations
Dutch
French and English
General banking processes
Regulatory reporting
Risk policies
Address processing practices
Database structures and relational databases
Unica
Desired experience for customer analyst includes:
Bachelor’s degree in Computer Science, MIS, Statistics, Marketing or Economics
High level of expertise with Business Intelligence tools, such as Microstrategy, Business Objects, Cognos etc with experience writing and tuning SQL queries in a online or offline environment
Ability to think on your feet/use initiative and assume responsibility/take ownership
Numerical ability – able to analyse performance metrics and calculate performance and financial benefit
3-5 years Retail Branch banking experience is required with proven commitment to fairness and exceptional customer service
Patience and the ability to empathize are required
Customer Analyst Examples
1
Customer Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer analyst
- Create and distribute standardized reporting in the areas of Customer Compliance, End of Month/End of Year Shipping, and RFID
- Collaborate with department staff in the development of reporting to improve performance or provide value-added information
- Review and interpret Customer Vendor Compliance requirements and extract information pertinent to Logistics-related activities
- Complete assignments from department management on an as needed basis
- Log all visits and incoming and outgoing telephone calls and e-mails in OmniTrack promptly
- Escalate provider issues that cannot be resolved without additional research assistance to the Provider Relations Manager
- Schedule provider site visits and perform research to identify significant issues in advance
- Work with client teams to understand reporting requirements and potential uses for predictive and descriptive models
- Perform campaign reporting based on data captured
- Segmentation] Work on the creation and maintenance of all aspects of customer segmentation
Qualifications for customer analyst
- Analytical experience would be an asset
- An in-depth understanding and knowledge of existing Customer Problem Resolution Process
- A high level of verbal and written competency is required, as are strong organizational skills and an ability to meet deadlines
- Strong competency in Windows Explore, Word, Excel, CustomerLink and People Soft would be an asset
- We are very interested in candidates that are fluent in both English and French, and we would be prepared to consider a remote working arrangement for qualified candidates
- SAP experience required 2 yrs minimum in A/R, deductions, credits applications
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Customer Analyst Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer analyst
- Manage change processes, understand implications of data quality, measure cost and benefits of data quality, and detect and correct errors in databases through root-cause analysis
- Measure and report to management on the progress of improvement
- Track the ROI of data quality efforts
- Ensure support for the S&OP process, in defining the unconstrained and constrained demand, as basis for the monthly POR
- Collect, consolidate and enter forecast data into Hyperion (Unconstrained demand)
- Understand Hyperion features, functionalities and output related to forecast sections
- Contribute to give timely and reliable support in running demand analysis to Customer Demand Team & Climate organization
- Participant to the monthly S&OP meetings (CSO's feed-back meeting, S&OP meeting)
- Acts as liaison between technical and non-technical departments within CSG our clients in order to ensure all operational needs are met
- Retain revenue
Qualifications for customer analyst
- Experience 3-5 years in Logistics / Supply Chain Operations
- Knowledge of business intelligence tools (Business Objects, Google Analytics, SAS, Board), SQL and relational databases
- Familiarity with SQL (or similar tools SAS, SPSS)
- Minimum of 1 year in a analytical position, with proven, advanced MS Excel and database queries
- Excellent Excel knowledge communication methodology
- Listen and analyze call recordings and chat transcripts
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Customer Analyst Job Description
Job Description Example
Our company is looking to fill the role of customer analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer analyst
- We are not a ‘back office’ function
- Our work does not stop when the code is run
- We are an engaged, friendly and welcoming team with a real focus on the customer
- Weekly, monthly, and seasonal reporting
- Database health monitoring and driving in collaboration with market counterparts
- Insight tool execution and monitoring
- Timely set up and maintenance of Customer accounts to ensure continuity of business processes
- Evaluating credit risk, making recommendations on and setting temporary credit limits on new accounts and/or existing accounts
- Supplying responsive, process-effective services to internal and external customers
- Working closely together with Collection teams, Sales
Qualifications for customer analyst
- Must” have fluent or near Native Japanese, Korean, and advanced Englishlanguage skills in both speaking and writing
- Be self-motivated and able to work with little supervision
- Knowledge of research methodologies which includes analysis of call recordings and chat transcripts
- Moderate focus groups and one-on-one interviews with CS agents
- Excited to develop creative methodologies for gathering insights
- Patient and willing to listen to call recordings
4
Customer Analyst Job Description
Job Description Example
Our innovative and growing company is hiring for a customer analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer analyst
- Assist (medium risk) audit activities (prepare, execute and report)
- Assist in fraud investigations
- Participate in and provide input for the Fraud Knowledge Practice
- Analysis of all marketing efforts to understand customer response, financial impact and insights to be used in future efforts
- Develops and maintains reporting and analysis to support the Marketing, Merchandising and Operations teams on an ongoing and ad hoc basis
- Thinks “long-term”, “big-picture” and focuses on building accurate and streamlined reports
- Supports the Director in building and maintaining relationships as an analytical partner across organization
- Oversight and ownership of marketing, CRM and loyalty databases to ensure their integrity
- Serves as primary customer data analyst within Marketing and across organization
- Partners with Direct Marketing and Field Marketing teams to develop performance measures, ROI reporting and forecasting models for Sales and Marketing efforts
Qualifications for customer analyst
- Solid traditional analytics background - experience and understanding of Spatial Analytics, Predictive Analytics, Segmentation traditional large-scale data warehouse driven analytics
- Bachelor’s degree in a relevant field Marketing, Finance, Economics, Mathematics, Engineering
- Experienced with Windows, MS Office applications and adept at learning different software application tools
- Good proficiency in both written and oral English
- Knowledge of multinational environments and IT industry trends
- Extensive experience utilizing POS and Syndicated data
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Customer Analyst Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer analyst
- Manage complex client complaints to client satisfaction, in line with FCA Disp rules
- Conduct Root Cause Analysis (RCA) of complaints and monitor that remediation plans are adhered to and improve service in line with agreed expectations
- Complete daily reviews of the complaints dashboard to ensure that complaint handling timelines remain within business and regulatory service levels
- Support Business Incident process and service improvement delivery
- Monitor key themes across consumer complaints, client complaints, and business incidents
- Manage recording and reporting of complaint data according to FCA reporting requirements
- Support delivery of the Service Excellence programme and roadmap
- Provide supporting evidence for escalation of key strategic changes and improvement plans, identified through RCA
- Adhere to regulatory governance and reporting for the programme
- Work with Service Excellence Manager to support development and implementation of future strategies
Qualifications for customer analyst
- 3+ years’ experience with Microsoft Excel to include macros, pivot tables, and advanced functions
- 1+ years Microsoft Power Point experience
- Proficient office software skills (e.g., Excel, Access, Word), knowledge of relational databases, and familiarity with statistical packages and analysis techniques
- Ability to solve problems in data management to ensure continuous process improvement
- A minimum of two years commercial experience preferably in an FMCG
- Proactive and ability to work independently with minimal supervision