Customer Account Executive Job Description
Customer account executive
provides insight and intelligence on key market competitors to be able to positively differentiate services against them. Applies knowledge of company strategy, customer trends, and competitor strengths/weaknesses to create or implement value-added solutions. Handling post-sales support issues for customers, escalation of support calls, identifying additional training needs.
Customer Account Executive Duties & Responsibilities
To write an effective customer account executive job description, begin by listing detailed duties, responsibilities and expectations. We have included customer account executive job description templates that you can modify and use.
Sample responsibilities for this position include:
Delivers superior in store presence - Develops and implements CPG retailer-specific annual joint business plans focused on product distribution, placement, pricing and promotional activity in line with established
Outsourced call volume for the call center
Collaborates across all departments to develop and refine products and
Consistently achieves results by understanding the customer’s business, empathizing with their problems and setting a plan to meet their needs
Consistently meets or exceeds sales targets through personally controlling the critical aspects of the sales and delivery processes
Possesses a working knowledge of products and applications as the backbone for understanding customers’ needs and making suggestions for solutions
Conducts an effective needs analysis to determine a profitable match between the customer’s requirement and the company’s products or services
Seeks to provide an appropriate solution by understanding what the customer is trying to accomplish
Changes the sales approach or solution to accommodate the customer versus force fit the customer to an existing model
Customer Account Executive Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Customer Account Executive
Typically a job would require a certain level of education.
Employers hiring for the customer account executive job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Engineering, Technology, Education, Marketing, MBA, Graduate Education, Department of Education, Communication, Finance
Skills for Customer Account Executive
Desired skills for customer account executive include:
Competitors
Equivalent business system application experience
Installed competitors and their projects and effectively positioning solutions against them
SAP
UTC organization and products to provide the appropriate information and support to customers
SAS products
Solutions and services
Basic sales techniques
Industry
Institute marketing goals and objectives
Desired experience for customer account executive includes:
Stays in touch with market trends, including environmental and competitive forces influencing the market, so that he can be seen as a valuable resource to important constituents internal or external to the organization
Efficiently determines a prospect’s readiness and focuses time on those who are willing to take advantage of his products or services
Reinforces the purchase decision with a series of logical reasons that support the sale
Seeks customer feedback regularly to verify satisfaction and uncover minor issues which could escalate if left unattended
Track record of at least 7 years of complex business to business sales experience with an emphasis on selling sophisticated, intangible solutions to leading corporations
Demonstrated success meeting and/or exceeding quota by selling new accounts while expanding existing accounts
Customer Account Executive Examples
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Customer Account Executive Job Description
Job Description Example
Our company is looking for a customer account executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer account executive
- The ECR Agent is dedicated to following company policies and procedures while applying sound judgment within the scope of their empowerment
- Conducts real-time phone monitoring and coaching
- Develops personal performance plans with agents that are focused on retaining customers who request to disconnect or downgrade services
- Participates in account planning sessions and account reviews management on top accounts
- Manages trouble tickets in Remedy, act as customer information source
- Responsible for contract renewal and account ‘saves’ in assigned accounts
- Carrying out daily promotion tasks through professional detailing and promotion of company's products with the eventual aim to achieve sales revenue
- Possessing and maintaining good product knowledge and be competent to conduct on product presentation with on-label information to customers in group setting
- Providing regular market and competitive information and timely reporting to AM/SV/Marketing in format and contents agreed by Company
- Paying planned visits to target customers based on pre-defined customer territories according to call plan submitted and approved by SV/Area Manager
Qualifications for customer account executive
- Must be able to understand and articulate business challenges based on experiences
- Stability established across multiple employers while avoiding short stints
- Evidence of career growth via promotion or increased responsibility
- Demonstrates ability to effectively work with peers and to affect positive change
- Ability to effectively multi-task between multiple tools and systems and apply information and knowledge to customer interactions
- Ability to identify trends or gaps that drive call volume and partners with ECR Leaders
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Customer Account Executive Job Description
Job Description Example
Our company is searching for experienced candidates for the position of customer account executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer account executive
- Planning and carrying out quality service on RLS LS clients along with daily visits
- An AE’s general responsibility is to manage the day-to-day execution of multiple software and analytics projects of varying size and scope
- Directs internal Company resources, including pre-sales and post-sales services, contracts, in order to reach objectives
- Generation of optimal access and reimbursement for full portfolio
- Drive appropriate utilization through plans clinical management programs and tools
- Establishment of direct relationships with key decision makers within assigned customers including MAC Medical Directors and Carrier Advisory Committee members
- Monitor CMS policy changes, demonstrations, VBP, NCDs and LCDs and working with Federal Reimbursement and Policy, assess BMS risk and strategies
- Ensure the creation and execution of strategic business plans at each MAC
- Basic role will be of customer’s service
- Graduate candidates will do with relevant experience in customer service
Qualifications for customer account executive
- Ability to problem solve in a logical pattern to identify and resolve key customer issues
- Strong Relationship Management and Customer Interaction Skills
- Demonstrated ability to work in a fast-paced, structured, dynamic and high-transaction environment
- Proven ability to maintain composure in stressful situations, and manage and diffuse angry or upset customers
- Works independently, requiring minimal Supervisor support
- Interacts with customers via telephone, e-mail to assist with a variety of customer inquiries and issues
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Customer Account Executive Job Description
Job Description Example
Our growing company is looking to fill the role of customer account executive. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer account executive
- Develop and execute plans to mitigate the risk of software cancellation
- Present and educate customer (who do not have an allocated CDM) on various ongoing support product roles and ways to access them
- Own customer account Voice Accuracy and Mobile Accuracy Reports each month to ensure contract and billing accuracy to minimize revenue leakage
- Support the allocated sales teams in ensuring accuracy of the verification process, CAESS teams (for unsecured customers only), and sales order workflows to ensure new contractual pricing updates completed
- Response time within 48hrs of customer enquiry
- Prepares and implements a territory/geographical region sales plan
- Achieves individual sales targets on a monthly and annual basis in relation to customer accounts, volume, yield and revenue
- Develops Customer relationships, with planned field sales calls
- Responsible for inter-departmental coordination and being a liaison with external parties such as ground handlers, vendors and the government authorities where appropriate
- Maximizes revenue opportunities and increases market share
Qualifications for customer account executive
- Previous supervisory experience over a team of sales, telemarketing, customer service, billing, or troubleshooting/repair agents a plus!
- Align and provide sales and support into the customers by working with the customer success management, service, and renewal teams
- Maintain accurate and timely customer, pipeline, and forecast data real-time
- Prior experience in business application sales, preferably customer base sales / key account management, SaaS sales and Financial and/or Human Capital Management
- Ability to understand and effectively explain the benefits of a SaaS services architecture
- Proven ability in managing complex sales cycles from start to finish with a track record of successful revenue attainment over the last 8 years
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Customer Account Executive Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer account executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer account executive
- Seeks new business from existing customers and potential new customers
- Provides competitor information to Regional Cargo Sales Manager
- Responds to existing customers changing requirements
- Negotiates with customers and service providers on price and service
- Maintains and strengthens relationships with Global/ key & local customers
- Is in regular contact with the Regional Cargo Sales Manager, Operations & other departments within AA as needed
- Manages a team of Customer Service Agents to maximize their revenue generating activities
- Assisting in the resolution of customer payment issues should they arise
- As with all leadership roles there will be other duties and responsibilities as assigned
- Category portfolio management within Dressings & Savoury
Qualifications for customer account executive
- Familiarity with consultative selling methods and a strong scene of operational expertise
- Prior experience in business application sales, preferably customer base sales, SaaS sales and Financial and/or Human Capital Management
- College degree required 4-5 years of experience in Direct to Consumer Project Management, Direct Mail or Email Marketing
- Requires a Bachelor's in Marketing or related field
- Minimum of 4-5 years direct marketing/marketing experience
- Experience supporting consumer brands especially travel or hospitality
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Customer Account Executive Job Description
Job Description Example
Our company is hiring for a customer account executive. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer account executive
- Day to day buyer contact and relationship management with Waitrose in addition to internal contacts
- Manages communication with broker and bottler system and customer field network like planning templates, Rolling Estimates, trade balances, Aged Trial Balance and strong communication to the brokers and customers
- Leadership role responsible for coaching, inspiring, motivating, guiding, and developing a team of customer experience agents that are focused on adding new products and retaining customers who request to downgrade/remove services
- Any other reasonable additional duties that may be required from time to time
- Provides input, communicate company strategy and motivate the CAE team toward achieving company vision
- Aids in the implementation and execution of appropriate methods, practices, policies, procedures and changes
- Monitors Customer Performance by tracking customer contribution and market share
- Works in close collaboration with the Category and Insight team for the category input, and with customer marketing for the channel plan
- Develops optimal integrated promo plan (incl
Qualifications for customer account executive
- Experience working with campaign mgmt
- Experience leading direct mail campaigns
- Success in implementing/executing on a comprehensive direct mail plan
- Ability to prioritize multiple projects, meet deadlines, and work in a fast paced environment
- Thorough understanding of direct mail strategy
- Analytical and proactive thinker with a self-starter personality