CSI Job Description
CSI
provides moderately complex financial analysis that is either transactional or analytical for a financial function or a business.
CSI Duties & Responsibilities
To write an effective CSI job description, begin by listing detailed duties, responsibilities and expectations. We have included CSI job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide expert knowledge and experience with respect to Quality programs (Six Sigma, Kanban, ) and business process improvement methodologies
Perform program closure when objectives are met, along with closure of associated projects
Responsible for the delivery of services (scope, cost, quality, time and customer satisfaction) within CSI from sales to delivery phase
Specify the appropriate technologies to be used for customer solutions (HW, SW language, development frameworks, databases, operating systems)
Driving the maturity of the Business Management function within CSi and influencing the broader CTR business management community
Deliver the CSi Multi Year Plan - Partner with the CSi Management team and CTR Business management leads
Manage the CSi Business plan, including adherence to resourcing, location and financial targets
Develop and Manage the CSi business case process, from idea through to approval and execution expense reconciliation
Drive improvements to Clarity as the financial system of record with the CTR Business management Leads
Report progress in organization activities financials (billability and productivity) on monthly basis
CSI Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for CSI
List any licenses or certifications required by the position: PMI, PMP, ITIL, PRINCE, DHS, SCOR, SHRM, CSI, CPM, GIAC
Education for CSI
Typically a job would require a certain level of education.
Employers hiring for the CSI job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Computer Science, Education, Computer Engineering, Science, Engineering, Business/Administration, Electrical Engineering, Management, Technical
Skills for CSI
Desired skills for CSI include:
Excel
Basic computer skills
Outlook
Windows device driver hardware interfaces
PC applications
Spreadsheets and word processing
Broader financial investment business
Business process
Component technologies in the hardware industry
MS Excel
Desired experience for CSI includes:
ITIL Expert Training / Certification (Certification required for management roles)
MBA, with focus on Finance, preferred
Current Program Management Professional Certification (PGMP), preferred
5 to 8 years of experience in project management, and/or related functional areas in a communication systems company
Strategic and tactical planning organizational alignment across CSI unit
Senior level person 15+ yrs of experience in IT/software development, 8+ years in management positions
CSI Examples
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CSI Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of CSI. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for CSI
- Identify and analyze processing problem with customer impacts
- Master data management - help users manage their master data
- Significant years’ experience with deployment of BSS systems, with experience in international environment with multi-site deliveries and a proven track record of implementations
- Lead the pre sales and delivery of very large and complex CSI lead projects
- Engage with client at C-level (SI), Drive client development and lead generation activities, Coordinate and deliver projects with full responsibility Support the Regional Delivery team in regards to all project realization related issues, scope of work, terms & conditions, project setup, implementation schedule
- Participation in Service Preparation activities for Data Migration
- Support into the Professional Service culture growth, delivery methodology fine-tuning harvesting the best practices from the projects delivered
- Act as the point of contact for Customer Service (The voice of CS) with business owners and other departments (transportation, Retail, Legal, PR ) on and European (EU) initiatives
- Liaise with business groups to gather all CS relevant information for CS Initiatives
- Identify areas of potential customer dissatisfaction with policy/process on CS Initiatives and works with relevant team(s) to improve the customer experience before launch
Qualifications for CSI
- Good understanding of Cloud architecture and Open-Source Software
- Business acumen (MBA preferred)
- Strong program management skills both in process (change management, governance, metrics) and customer management (dealing with exceptions, risk mitigation, helping customer deal with matters internal to their own organization)
- Proven ability to lead $30M+ complex programs
- Ability and experience to manage the customer relationship
- Proven delivery track record to manage evolving requirements against none negotiable deadlines
2
CSI Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of CSI. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for CSI
- Coach and train team members to ensure the highest calibre of editorial and project work is completed by this team
- Manage the day to day activities of the team members
- Collaborates with CSI Leadership to ensure effective workflow management
- Collaborates with Forecasting and Planning teams to ensure new workflow volumes are successfully added to existing operations
- Maintains attentiveness to changes in work queues which may require troubleshooting or analysis of call drivers
- Coordinate department scheduling and rotations
- Maintain schedule adjustments of associates (shift changes, PTO, OT)
- Create and Maintain accurate daily reports as required
- Provide monthly reporting of fraud phone agent performance and any available call trends
- Proactive management of work queues ensuring target service levels are met
Qualifications for CSI
- Ability to integrate and team with a new maturing organization
- Deep experience from BSS service delivery, and solid experience from technical and business perspectives profound experience on how to work on a competence based organization
- Be flexible when working with customers and partners
- Team building, leading and mentoring
- Able to build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance )
- Willing to help and coach his / her team
3
CSI Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of CSI. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for CSI
- First contacts with customer with issues, concerns- focus on empathy, understanding and acknowledgment
- First contact for addressing special requests and situations not normally part of the daily or weekly routines
- Tracks return visit vehicles and works with staff to ensure customer is appeased and satisfied
- Consult with Fixed Ops Director and offer reasonable and applicable compensation to customers that require it due to circumstances
- Handles incoming phone calls for customer’s issues/concerns
- Tracks daily CSI/CEP scores for dealership, and confers with other managers on any major deviances from the averages, formats and implements strategies to address negatively impacting scoring questions
- Make appointments as needed
- Assigns loaner vehicles as needed
- Manage night time reception crew to assist customers with afterhours pick up/drop off
- Arranges concierge services for special clientele
Qualifications for CSI
- Deep exposure on solution shaping and in sales activities (Statement of Work, estimation tools, contractual negotiation, scope refinement), scope and change request management
- Must have proven track record in leading IT / Telco type of Integration Engagements, at least 5 years of experience leading complex SI-Projects/Programs
- Strong ability to interact at the senior level
- MBA, from a top university, preferred
- Ability to build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance )
- Deep skills and strong background in the Industry & Society domain (preferably on Critical Infrastructure Protection and Smart Grid/Smart Metering) Telco industry acumen
4
CSI Job Description
Job Description Example
Our company is hiring for a CSI. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for CSI
- Assists in accounting schedule reconciliation
- Writes repair orders as needed
- Q.C
- Monitor and control rental car charges
- Project Olympus
- Driving adoption at OCP end users, financial services, telcos, Tier2 CSVs, Startups
- Engage Azure stack on Project Olympus, and drive adoption of combined solution at our customers
- Strategic supplier engagements
- Bizdev for joint collaboration projects on custom hardware projects
- Primarily component suppliers, CPU, GPU, HDD, SSD, Networking
Qualifications for CSI
- Delivery experience with track record in successful services projects (with tier 1 operators a plus)
- Experience with Agile software development methodology (ideally Scrum master or SAFe certified)
- Strong communicator able to motivate and engage an organization, empower and develop culture, competence and skills
- The candidates have 10+ years experience with deployment of OSS and BSS systems, has worked in international environment with multi-site deliveries and has a proven track record of implementations
- Track record of leading successful integration projects across multiple and complex technologies and systems
- English and Chinese language are must
5
CSI Job Description
Job Description Example
Our company is growing rapidly and is hiring for a CSI. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for CSI
- Azure customer engagement for HW/Manufacturing vertical
- Investigate optimal approaches for the silicon design stack hosted in the cloud as IaaS and SaaS services (FabsEDAChipDesign)
- Develop new business models across our suppliers and create a healthy bi-lateral ecosystem
- Strategic Hardware investments
- Financial models for in-house hardware investments and TCO/ROI benefits
- Establish longstanding relationships with trade and corporate clients through scheduled visits and by providing constant product updates
- Ensure merchandising is done in trade stores
- Facilitate client’s ordering process
- Work with marketing to identify key strategies or support material requirements
- Prepare proposals for relevant clients based on their values and needs
Qualifications for CSI
- Knowledge in ETL tools and Databases
- Ability to travel and sometimes with short notice
- Experienced in managing smart metering projects is an advantage
- 15+ years of experience in IT Dmain
- Extensive experience in one of the following technologies
- Proven relevant experience from ICT industry