Coordinator, Account Job Description
Coordinator, Account Duties & Responsibilities
To write an effective coordinator, account job description, begin by listing detailed duties, responsibilities and expectations. We have included coordinator, account job description templates that you can modify and use.
Sample responsibilities for this position include:
Coordinator, Account Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Coordinator, Account
List any licenses or certifications required by the position: NAFTA, ID, SILA, FPC, CPP, ASE, RHIT, RHIA, CALHFA
Education for Coordinator, Account
Typically a job would require a certain level of education.
Employers hiring for the coordinator, account job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Marketing, Management, Business, Advertising, Education, Communication, Communications, Technical, Computer, Public Relations
Skills for Coordinator, Account
Desired skills for coordinator, account include:
Desired experience for coordinator, account includes:
Coordinator, Account Examples
Coordinator, Account Job Description
- Individual will be dealing directly with other technical, creative and operations employees on a regular basis
- Receive and input ads promptly and accurately
- Handle cancellations, corrections and changes
- Assist in ad layout, proofing and obtaining customer approvals
- Ensure all ads are cleared from the ad-queue on a daily basis
- Coordinate ad production and interdepartmental needs with customers and company personnel
- Source monthly content planners from content provider, or broadcast / cable network, verify the data is accurate, supplement missing data
- Analyze planner for new series and obtain series art
- Enter all title orders for each customer in our internal asset management tracking system
- Perform title recognition of incoming asserts to the planners, working with the content provider to acquire missing asset
- Individual must be flexible in dealing with internal and external customers of different time zones
- Individual must be pro-active and have the ability to think quickly in order to ensure a timely turn around
- Individual must be able to communicate with all departments within DDS in order to ensure deadlines are being met, report back to company executives with the status of projects
- Must be willing to work extended hours as necessary
- Basic knowledge of online media landscape and sales strategy
- Work with third-party content providers and customers, maintaining relationships, making sure all assets and files on time
Coordinator, Account Job Description
- Verify production specs
- Create and/or provide feedback on project estimates and timelines
- Field and process internal information requests
- Maintain current work-in-progress records and archives of past project information as appropriate
- Proactively communicate with clients on a daily basis in a professional and efficient manner
- Attend the needs of the client
- Continually seek ways to add value to the client-agency relationship
- Accurately schedules customer ads and coordinates artwork
- Accurately sets up new customer accounts and contracts, Assists with account reconciliation needs
- Drive retail sales to achieve plan, focusing on store rank and gaining market share
- Exceptionally organized with strong attention to detail
- Communicate and manage sales expectations and strategies while adapting and meeting the needs of retailer environments
- Review store performance seasonally with store management teams and Sales Director
- Strengthen brand and retailer relationships by partnering with retail District Managers to identify key business drivers and best practices critical for growth for each specific door
- Track and report sales goals and achievements on a monthly basis
- Partner with brand and retailer to determine and address the needs of individual stores
Coordinator, Account Job Description
- Researches previous orders and special projects as directed
- Covers for Account Managers during their vacations, sick, and personal days off
- Monitors and updates billing status for Account Directors and Account Managers
- Prepares invoices for review within three days of project completion
- Ships client elements out of facility per company procedure
- Assists in the daily scheduling of jobs, engineers, rooms and equipment for the facility when required
- Create, maintain and communicate to client project timelines and budgets
- Collaborates with the client engagement team and partners directly with project management to support client deliverables
- Understands the internal goals of the team, and the business goals of the client
- Supports the client engagement team and overall business through activities such as pulling regular competitive and industry trend reports
- Solid technical understanding of the television distribution industry helpful
- Assist the client and MXM team members on the development and execution of digital marketing campaigns (email, text, web and social)
- Assist client store locations and Fridays’ Revenue Activation Team members with the execution of local store marketing efforts
- Key customer contact to coordinate all asset acquisition with content providers and third party labs for on time delivery of all titles in a customer’s order
- Source monthly content planners from content provider, or broadcast / cable network
- Oversee a high volume of content deliveries for processing in multi-bitrate encoding and packaging for delivery to support STB, CE devices, PC’s/Mac’s, iOS and Android devices
Coordinator, Account Job Description
- Exercise good judgment and resourcefulness in addressing and escalating issues as they arise
- Communicate with critical departments regarding project specs, revisions, and approvals
- Perform database testing and provide relevant feedback
- Extract registration and revenue data from corporate systems
- Compile reports for Accounting and identify ACTIVE vs
- Edit reports for customizations per sales process and deal terms
- Review and validate final customer reconciliations from Accounting for accuracy
- Support the Account Team to ensure day-to-day execution meets or exceeds overall client expectations with respect to a high level of client service, overall program strategy, schedules/timelines (develop with edit and production) and overall creative with clear/concise communications to client and internal team
- Support the Account Manager on client retention (secondary – account expansion) and by helping to implement regular internal client reviews
- Assist the AM in ensuring the program message and approach are on-strategy with client/program goals
- Generally requires 0-2 years related customer service experience
- This position is based in Knoxvile
- At least 2-3 years of account service or customer service experience
- Must have the ability to work effectively as part of a team and independently
- Must be follow confidentiality guidelines
- Working knowledge of Xytech a plus
Coordinator, Account Job Description
- Updates Technical Engineering on any equipment deficiencies or rental needs
- Keeps Security, Hospitality, administration, and Production staff advised of in-house client sessions to ensure proper and timely service
- Maintains grids and / or databases with daily status updates for specified projects
- Assists Account Representatives with job write-ups as needed
- Assists Production Manager and administration with special projects as needed
- Coordinate creation of subtitles, closed captions, dubbed audio, scripts, audio description tracks, or related deliverables in multiple languages for clients primarily in the entertainment space
- Assess the “health” of over 100 accounts (usage, relationship, trainings completed, ) and work with Client Services Team to develop plans for improvement on an ongoing basis
- Periodically and consistently follow-up with accounts regarding usage, training, new features, with a special focus on high-risk accounts
- Learn about global communication trends
- Research media/influencer & issues landscape
- Minimum two years audio post production experience, including knowledge of current/legacy audio post production processes, workflows, assets, and equipment
- 1 to 3 years of experience in digital media with a leading online advertising agency, publisher (single or network), or DSP
- Expertise in working with RTB (DSPs, SSPs, ad exchanges, ad networks & aggregators, ad servers, and/or other optimization platforms)
- Excellent writing skills and intellectual curiosity are a must
- Create & update media/influencer lists including social profiles
- Start to engage with secondary influencers