Commercial Operations Specialist Job Description
Commercial Operations Specialist Duties & Responsibilities
To write an effective commercial operations specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included commercial operations specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Commercial Operations Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Commercial Operations Specialist
List any licenses or certifications required by the position: WLO, SR, QA
Education for Commercial Operations Specialist
Typically a job would require a certain level of education.
Employers hiring for the commercial operations specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Finance, Accounting, Marketing, Statistics, International Trade, Education, Engineering, Economics, Communication
Skills for Commercial Operations Specialist
Desired skills for commercial operations specialist include:
Desired experience for commercial operations specialist includes:
Commercial Operations Specialist Examples
Commercial Operations Specialist Job Description
- Regularly engage with core BAU teams to provide insight into broad scale projects/initiatives
- Provide information as requested to Business Management, Credit Analytics
- Assist with any administrative tasks associated with Loan and Agency processes
- Maintain central repository to provide tracking of open technology issues
- Process transactions for sensitive and/or complex customer relationships on syndicated loans (both JPM agented and Non-Agented deals) using the Loan IQ loan system
- Process transactions for sensitive and/or complex customer relationships using the ACBS loan system
- Calculate covenants
- Work on deal origination
- Perform the End of Day processing/settlement of DDA transaction for the ACBS loan system
- Analyze, research, and correct reconciling differences between the loan systems, the General Ledger (SAP) and various data warehouses requiring knowledge and experience regarding the system interfaces involved
- Bachelors or Associates Degrees
- Must have experience reading and interpreting loan documentation or related experience dealing with legal documentation
- Must be highly organized with ability to manage a variety of tasks
- Working knowledge of bank’s computer systems
- Four-year degree in business-related field or equivalent work experience
- Experience with CT Lien Solutions, nCino and SharePoint a plus
Commercial Operations Specialist Job Description
- Generate and distribute various daily, weekly or monthly recon reports
- Provide direction to Loan Operations staff on transaction processing or adjustments to correct errors, outages
- Process loan fees and work with various business partners to ensure appropriate booking of fees
- Perform Treasury related functions including but not limited to COF and break-funding’s
- Develop and monitor Risk Control Self Assessments (RCSAs) – Make recommendations as to what RCSAs are needed or which RCSAs are no longer applicable
- Exceptional customer service skills - Customer contact focuses on high volume or unique activities requiring interaction with multiple clients, lenders, and internal market/credit partners & resources
- Contract Workflow – train and educate Commercial on process and tools available
- Create Value Solution quotations for the commercial field sales
- Ensuring the claims are in line with the commercial agreements
- Create pre-designed or ad hoc reports, presentations, analyzing results
- Demonstrated ability to interpret standard reports, forms/legal documents and handling customer inquiries
- Efficient - Works with a sense of urgency
- Ability to take initiative and self-motivate work as part of a team
- Strong understanding of default actions, mortgage amortization, payment application
- Ability to work with Investor and Special Credit Groups
- Complete understanding of mortgage mathematics (amortization, payment application, interest calculations, prepayment calculations)
Commercial Operations Specialist Job Description
- Credit note management (follow-up, chasing of credit notes, sending out reminders and escalations)
- Drive the commercial negotiation tasks constantly with the stakeholders
- Maintain relationships with other areas to ensure effective end to end processes
- Actively identify and highlight opportunities for continuous improvement in processes and work practices
- Returns into Demo Inventory
- Responsible for driving the overall execution of the GEHC customer quoting processes (meeting customer criteria, valid pricing models, revisions, compliance with international and local trade rules and requirements) including facilitating customer and opportunity creation on salesforce.com and other commercial process tools(e-SPC, NCR WF, .)
- Processing orders on SAP, ensuring proper configuration, sales quota management assignment, appropriate order history as it pertains to the integrity of the order
- Act as a liaison between sales representatives, clients and factory regarding purchase order acceptance and delivery
- Participate and follow through in resolution of all collection issues relating to order processing within required time frame
- Escalate issues appropriately and promptly to ensure optimum customer satisfaction
- Understands the importance of details and seeks to understand their impacts
- Candidates are comfortable on the phone
- Proficient in use of all MS Office programs
- Knowledge of Tax, KYC, On-boarding policies a plus
- Working knowledge of Loan IQ, ACBS, or VLS a plus
- Flexibility and adaptability to change in the work environment
Commercial Operations Specialist Job Description
- Anticipate and manage workload by escalating to OF team or if necessary Manager to keep current workload requirements
- Processing orders on the Integrated Client (SAP or Siebel) system, ensuring proper configuration, sales quota management assignment, and appropriate order history as it pertains to the integrity of the order
- Acting as liaison between internal and external clients for the life of the order from quote to cash
- Participating and following through in the resolution of all collection issues relating to order processing within required timeframe
- Escalating issues appropriately and promptly to ensure optimum customer satisfaction
- Effectively setting priorities in order to meet commitments and established departmental goals
- Ensuring backlog is managed efficiently and completely
- Ensuring established processes are followed and maintains complete and accurate order files
- Supplying support and information to other departments within the Customer Fulfillment Center
- Daily communication with designated account managers on incomplete and/or inaccurate booking and change order requests
- Intermediate knowledge of US Tax Forms
- Basic understanding of year-end statements
- Manage correspondence and forms for staff, including drafting documents, procuring signatures with minimal guidance and direction
- Detail oriented – understands the importance of details and seeks to understand their impacts, takes methodical approach to task
- Excellent organizational, project management and time management skills, including multi-taking and ability to prioritize and meet deadlines, follow up and attention to detail
- Experience with quotation and contract systems tools (such as MUST, eOM, Oracle, Cognos)
Commercial Operations Specialist Job Description
- Tracking of order shipments to ensure on time and complete deliveries to customer sites using various logistical databases and carrier websites
- Issue resolution and general support for North American Business center, account managers, and project managers
- Collaborate with multiple departments to fulfill customer expectations while complying with company policies
- Manage multiple projects with shifting priorities and deadlines
- Understand, analyze, document, and communicate contractual, technical and commercial terms and conditions relative to the company standard
- Review quotation pricing for correctness and accuracy
- Ensure all quotes are completed in a timely and consistent manner
- Work closely with sales and marketing to customize quotations
- Perform work of a technical or specialized nature which requires an in-depth and detailed knowledge of Company practices and procedures
- Define the operational operating model
- Detail Oriented- Understands the importance of details and seeks to understand their impacts
- High degree of self-motivation, and ability to work independently and under tight deadlines on multiple items
- Demonstrated ability to work successfully in a fast paced environment
- Customer Service Oriented – must be comfortable communicating with internal/external clients on the phone and via email
- Technologically Adept- Proficient in use of all MS Office programs
- General knowledge of financial exposure and ability to understand simple to moderate customer structures