Cisco VoIP Engineer Job Description
Cisco VoIP Engineer Duties & Responsibilities
To write an effective cisco voip engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included cisco voip engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Cisco VoIP Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Cisco VoIP Engineer
List any licenses or certifications required by the position: CCNP, CCNA, II, IAT, CISSP
Education for Cisco VoIP Engineer
Typically a job would require a certain level of education.
Employers hiring for the cisco voip engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Technical, Engineering, Information Systems, Voice, Management, Communication, Design, Communications, Information Technology
Skills for Cisco VoIP Engineer
Desired skills for cisco voip engineer include:
Desired experience for cisco voip engineer includes:
Cisco VoIP Engineer Examples
Cisco VoIP Engineer Job Description
- Strong desire to learn and grow your skill
- Practical experience with remote monitoring tools
- Must have excellent communication skills, writing skills, problem solving skills and the ability to work independently and with team members at all levels
- Must have a positive attitude, patience and excellent customer service skills
- Must be comfortable working with company executives
- Experience with Service Now desired
- Cisco Certifications desired (CCNA or CCNP)
- Implement and maintain all aspects of the VOIP network infrastructure
- Responsible for planning, forecasting, implementing and identifying resource requirements for network systems
- Lead the design and implementation of solutions based on business requirements
- Lead network planning, architecture design and engineering
- Evaluate new products, perform network problem resolution and develop and document technical standards and interface applications
- Provide technical guidance and mentoring of more junior network engineers including quality review of their work and review of their engineering decisions
- Experience of TCP/IP networking and MPLS WAN environments
- Able to work an on-call schedule to include evening and weekend rotation with team
- Strong communication and interpersonal skills in a multicultural and global environment
Cisco VoIP Engineer Job Description
- Overall understanding of IT operations and the components required to rollout new applications or features as it pertains to Data Security, Servers and network requirements
- Drive to stay current and up to date on new telecom related topics and applications
- Day to day management and support
- Monitoring of the Networks , addressing any issues raised and ensuring that contracted services are met
- Proactive maintenance of the Network estate
- Provides support of Division VoIP applications
- Proficient regarding the issues involved with maintaining division infrastructure, including VoIP and network connectivity, supports Voicemail (Unity Connection), Call handlers and call-routing, toll fraud prevention, transfer to greeting vs
- Creates and maintains problem documentation and actions taken
- Performs on-call job-related duties as assigned
- Guide, train, instruct, and assists others at peer or lower levels on straightforward technical issues
- 6-9 years of Telecom A/V experience
- Must have Certification
- Experience in Voice, Media Converge Servers, VPN technologies
- Incident/Problem Management & Root Cause Analysis
- Troubleshooting Routing and switching related issues
- Hardware troubleshooting, break-fix maintenance
Cisco VoIP Engineer Job Description
- Removing dated configurations from legacy environments
- Support preventative maintenance programs, disaster recovery plans and redundancy plans
- Cisco Voice \ Collaboration certification is preferred (CCNA-Voice, CCNP-Voice)
- BA/BS degree in technical discipline preferred
- Cisco Contact Center Enterprise experience preferred
- Must be able to multitask, manage multiple projects and shifting priorities
- Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position
- Assist and lead the design and implementations of Cisco Unified Communications and Collaboration products such as Call Manager, Call Manager Express, Calabrio, VCS Expressway, Contact Center & Unity VM
- Perform basic configuration and installation of Cisco mid to small level routers and switches
- Perform software upgrades on existing Cisco voice environment
- Troubleshooting L2 and L3 Circuits
- Carry out Hardware upgrades
- Routing Policies deployment
- Change Management ownership
- Work on Firewall policies
- Link Loop Testing in co-ordination with the Supplier ISP
Cisco VoIP Engineer Job Description
- Maintain and troubleshoot call recording solution (Calabrio)
- Provide administrative and end user training for Cisco voice deployments when needed
- Provides guidance & leadership to less experience engineers
- Prepare client documentation including Network designs, Network Assessments, IPT Questionnaires, Implementation Plans and post implementation documentation
- Assist with Network Operations center Service requests and Trouble tickets on an as needed basis or on a scheduled rotation basis
- Traffic engineering, circuit acceptance and troubleshooting with enhancements to the voice and video network architecture and deployment efforts
- Acquire, install, and maintain local area network hardware such as workstations, laptops, thin clients, printers, phones, network devices, etcetera
- Analyze and resolve network hardware, software, and performance problems in a timely and accurate fashion
- Assist customers/end-users with questions on product installation, usage, and implementation
- Collaborate with management and department leaders to assess capacity needs
- Work with Hardware Vendor to identify Failed hardware and work on it RMA
- Timely Escalation of cases to Level 3 Team
- Knowledge of Cisco Mobility Service engine Hardware and Software SKU's to manage wireless devices
- Hands on experience on Cisco MCS (Media Convergence server) in terms of RAID configuration, Log extraction and upgradation, DSA config
- Problem solving – Gathers and analyzes information skillfully, identifies and resolves problems in a timely manner
- Communication – Speaks clearly and persuasively in positive or negative situations, writes clearly and informatively
Cisco VoIP Engineer Job Description
- Configure computing environment and networks to ensure smooth and reliable operation for fulfilling business objectives and processes
- Contract with specialists or technical personnel to solve problems
- Create/maintain documentation for configuration, mapping, processes, and service records
- Design and deploy company LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPS's, security appliances and other hardware
- Develop and present to management recommendations related to purchase and installation of hardware, software, communication and telecommunication support
- Develop, implement, and maintain policies, procedures, and associated training plans for network administration, usage, disaster recovery and business continuity
- Document all contacts, actions, and responses in helpdesk tracking system
- Ensure all PC/LAN/Communications systems are current and compatible
- Ensure backups of enterprise data
- Ensure network connectivity of all servers, workstations, telephone equipment, fax machines, and other network appliances
- Experience in an enterprise level Cisco VOIP environment with Call Manager
- Supports and owns moves, adds, changes, deletions, incidents, problems, releases, configurations, compliance management, security, and PCI processes for Professional Voice Platforms
- Plays an active role in the planning and implementation of the corporate voice network infrastructure roadmap, understanding, integrating, and supporting components supplied by multiple vendors into a single unified solution
- Interprets and analyzes business requirements
- Acts as lead in change management process to evaluate risk and impact of potential changes
- Participates in on call rotation, resolving complex help desk tickets and network/voice problems