Call Representative Job Description
Call Representative Duties & Responsibilities
To write an effective call representative job description, begin by listing detailed duties, responsibilities and expectations. We have included call representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Call Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Call Representative
List any licenses or certifications required by the position: SHRM, HIPAA, HDI, UM, SPC, CP, SPHR, PHR, CHAA, CPR
Education for Call Representative
Typically a job would require a certain level of education.
Employers hiring for the call representative job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Education, Associates, Business, Technical, Communication, General Education, English, Computer, Management, Business/Administration
Skills for Call Representative
Desired skills for call representative include:
Desired experience for call representative includes:
Call Representative Examples
Call Representative Job Description
- Discussing customer concerns
- Collaborate with your team of three Care Guides and a Concierge Nurse
- Communicate with members via inbound / outbound phone or secure messaging
- Listen to member's comments, concerns, and suggestions
- Finding out why the customer is seeking to cancel (price)
- Relaying product knowledge
- Handling data base entry duties
- Uses proper grammar, communication, & tools to effectively and efficiently to handle customer inquiries and/or service issues
- Fulfills customer requests by clarifying desired information
- Receive inbound calls from patients with questions regarding bills received
- Sub-prime experience helpful
- Minimum 1 year experience in a Casino Environment preferred
- Must have strong customer service skills and a background in Telemarketing, Room Reservations, VIP Services or Casino Services
- High Call Volume or multi-line phone data entry/typing skills are strongly preferred
- Knowledge of ACSC and LMS computer systems preferred
- Internal and/or external PC Skills Training
Call Representative Job Description
- Address customer inquiries and resolve problems to ensure that appropriate changes are made
- May include some processing work, , follow-up letters
- Meet individual goals for calls taken, calls tracked, quality assurance
- Provide customer support in all areas to ensure customer satisfaction
- Answer incoming telephone and email inquiries from prospective and existing customers
- Distribute incoming emails to appropriate departments Purchasing, Marketing, Technical and Volume Sales
- Initiate and close sales and convert on-hold orders to active sales
- Refers complex questions, problems or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction and product integrity
- Assists in performing time-sensitive account maintenance before and after account processing cycles to ensure insurance information has been entered accurately
- Support the Facilities Manager with external contacts, as needed
- Calls will include answering questions requiring a basic amount of mechanical aptitude
- Adjusting errors and handling customer concerns
- Qualified candidates must also successfully pass a background check and drug screening
- Required Pre-Employment Assessment - Within 24 hours of creating your profile, you will receive an email from sender, "QUESTIONNAIRE ALERT." Click the link in the email to begin the assessment, which will take approximately 1-1.5 hours to complete
- Must have at least 1 year of prior Call center experience
- Fast paced and deadline oriented work environment
Call Representative Job Description
- Handle customer’s telephone calls, faxes, paging and messages promptly and courteously in a timely manner
- Serve as an After Hours Answering Service for multiple providers, hospitals, clinics and critical service providers within the WMR
- Ensure that after-hours patient-to-provider
- Serve as a critical communications node for the WMR in the event of a community disaster or emergency
- Coordinate critical communications equipment repair for St
- Enter client information into database
- Schedules appointments for callers using computer software systems
- Ascertains the reason for a patient's call
- Verifies and enters into a computer database patients' demographic and insurance information
- Escalates problems that may arise to the appropriate level
- One year experience working in customer service with varied duties
- Must have experience in Call Center, Customer Service or Phone sales
- Ability to meet key performance indicators such as first call resolution, schedule adherence, and contact quality
- Take the frontline responsibility for problem identification and elimination
- Actively participate in Contact Quality program to include monitoring, individual and group coaching, and peer-to-peer feedback sessions
- Ensure information provided to customers and internal processes followed are in compliance with standards
Call Representative Job Description
- Provide top quality service and information to customers about products
- Ensure members are sent the correct notification in regards to premium status
- Answer telephone and/or written communications from both internal and external customers regarding eligibility and billing concerns
- Researches and conducts follow-up on eligibility related appeals
- Provides information and generates sales of group and individual tickets and vacation packages through telephone, email, and in-person contact
- Meet personal/team qualitative and quantitative sales goals and targets
- Manage inbound calls from existing customers regarding their bank loan application(s)
- Assist customers with simple to complex inquiries involving their bank loan application(s)
- Respond to inquiries from customers and resolves customer complaints
- Assists agents and staff in the proper completion of loan documents
- Must be able lift and/or carry 10-20 lbs
- Every candidate will need to PASS a customer service assessment prior to being submitted to the position
- Previous call center or customer service experience preferred
- Clinical Medical background strongly preferred
- 1+ year minimum telephone experience in a collection, customer service or call center environment experience
- Mortgage terminology and experience preferred
Call Representative Job Description
- Perform data entry by entering job request information into company database
- Provide interpreter with all needed information (job number, location, client)
- Resolve customer complaints if need be
- Speaking to members about healthcare benefits and different healthcare plans
- Finding out why the customer is seeking to cancel order
- Interprets coded audible or visible signals received on alarm signal board from subscriber-s premises that indicate opening and closing of protected premises, unlawful intrusions, or fire, etc
- Insures that complete and accurate information is entered in the console log on Dispatch and Incident Reports
- Answers inquiries and resolves problems by clarifying desired information
- Attends monthly departmental in services and/or off-campus educational events
- Overtime should be kept in reserve for emergency use only
- 1+ years answering telephone experience preferred
- 1+ years Microsoft Office experience preferred
- Ability to remain calm while handling a potential crisis
- Ability to work off hours when necessary
- 1+ year performing same or similar responsibilities
- Eligibility processing, billing, accounts receivable processing, auditing of records and reports, and/or working knowledge of claims/eligibility software applications that support healthcare operations