Broadband Technician Job Description
Broadband technician
provides basic video support to LLNL programs and projects to install, troubleshoot, and test various video systems.
Broadband Technician Duties & Responsibilities
To write an effective broadband technician job description, begin by listing detailed duties, responsibilities and expectations. We have included broadband technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Educates customers regarding use of installed products
Determines customer's current service levels
Performs all duties of Broadband Technician I as necessary
Make decisions to complete first time resolution regarding the type of repair required at the customer premise
Maintains a clean and organized company vehicle/ equipment
Serve the customer at all levels
Installs, maintains/repairs and tests residential/small business broadband products such as
Work with computer operating systems to install and/or repair home and/or small business standard HSI or networking products.<\/span><\/li>
Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, DSL and Video).<\/span><\/li>
Analyzes and troubleshoots basic technical problems or issues.<\/span><\/li>
Broadband Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Broadband Technician
List any licenses or certifications required by the position: BDS, BPI
Education for Broadband Technician
Typically a job would require a certain level of education.
Employers hiring for the broadband technician job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in High School Education, Education, Technical, Information Technology, General Education, Associates, Legal, Telecommunications, Computer, Electronics
Skills for Broadband Technician
Desired skills for broadband technician include:
Basic electronics
Basic mathematics
Details about performing video
High-speed data
Mechanical aptitude
Use of various tools and equipment
Wireless and voice services installations to commercial customers is very useful
Computer operating systems to install and repair customer networking products
Circuit testing
Commercial telephone systems
Desired experience for broadband technician includes:
Works on regularly scheduled days unscheduled days and beyond regular work hours as required
Ability to work well with others to achieve common goals and to foster a cooperative climate, to work independently in the field with little supervision
Ability to operate computer and test equipment related to position
Must be able to lift 28 foot ladder, climb ladder and work on utility poles
Must reside within 30min
Reviews and discusses service order requirements and equipment requests with customers, evaluating customers\u2019 telecommunication needs and suggesting additional/alternative service as appropriate.<\/span><\/li>
Broadband Technician Examples
1
Broadband Technician Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of broadband technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for broadband technician
- Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters).<\/span><\/li>
- Performs continuity and/or conformance testing.<\/span><\/li>
- Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, from supervisor or other designated employees and performs specified work.<\/span><\/li>
- Works with telecom color-coded wires and cables.<\/span><\/li> <\/ul>
- Knowledge of Bulk TV services (ex
- Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams
- Performs other duties such as clean-up and salvage of wrecked out materials
- Works under the functional/operational supervision of the Station Manager/Assistant Station Manager
- Provides Tier II support for SATCOM, Baseband, mission planning, equipment configurations and IAVM updates
- Submits, manages, processes, and resolves Tier II tickets
Qualifications for broadband technician
- The selection process for this position is governed by a collective bargaining agreement
- Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable
- Not have been convicted of two or more felony offenses, a single felony within the past twenty years
- Not be required to register in any state as a sex offender
- Ability to comprehend and operate testing equipment, including but not limited to signal level meters, ohm meters
- Ability to work independently with others as part of a team
2
Broadband Technician Job Description
Job Description Example
Our company is searching for experienced candidates for the position of broadband technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for broadband technician
- Voice Over Internet Protocol (VoIP) formatting
- Analog Over Internet Protocol (IP) formatting
- IPV(4) and IPV(6) IP addressing schemes
- Dynamic Multipoint Virtual Private Network (VPN) tunneling architectures
- VPN routing and forwarding
- IP Switching and routing, to include routing metrics
- IP Hardware configuration (switches, routers)
- Army IA and Security Policies
- Anti-Virus Appliances
- DISA Security Technical Implementation Guides (STIG)
Qualifications for broadband technician
- Must be able to lift up-to 75 pounds, carry and climb ladders (including extension ladders up to 28 feet), and climb utility poles using gaffs, hooks, and climbing belt with a combined operator and equipment weight not to exceed 350 pounds
- Must have adequate vision to differentiate colored wires
- Must have adequate dexterity to manipulate small connectors and hand tools
- Microsoft Windows Operating Systems (Windows XP Pro and Windows 2003 Enterprise Server), and CISCO Command Line
- Provides on-site support in accordance with assigned shift schedule
- 6 years network configuration experience, or either an Associate Degree or Trade School in Information Technology plus 4 years network configuration experience
3
Broadband Technician Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of broadband technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for broadband technician
- Identify and resolve root cause related to hardware, connectivity and networks
- Ensure full functionality of new and existing hardware devices
- Establish and maintain communications with customers, vendors, and internal team
- Assist with and track possible vendor upgrades available
- Be able to organize and prioritize daily work activities with minimal supervision
- Meet deadlines and multitask effectively
- Provides Tier II support for Baseband, equipment configurations, Troubleshooting and IAVM updates
- VMware ESX 6.X environments
- Multiple Spanning Tree Protocol (MST)
- Microsoft Windows Operating Systems (Windows 2012 Enterprise Server), and CISCO Command Line
Qualifications for broadband technician
- DoD 8570.01-M IT Level IT-II (IAW AR 25-2)
- IA Certification Category & Level IAT-II (IAW DoD 8570.01-M)
- Computing Environment Certification (CE) Security+ CE at date of hire
- CISCO Certified Network Associate (CCNA) Routing & Switching (Course 200-125 CCNA or Course 100-105 ICND 1 and Course 200-105 INCD 2) within 6 months of hire
- CPR Certification within 6 months of hire date
- Advanced SATCOM Courses GVF 510, 520, 521, 522,532, Host, 503i Edition 2
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Broadband Technician Job Description
Job Description Example
Our company is looking for a broadband technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for broadband technician
- Drives Company and/or personal vehicle between office, warehouse, and work sites
- Maintains company and/or personal truck and other equipment per service requirements and safety guidelines
- Drives a company and/or truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies
- Monitors Workforce Administration System (WFA) throughout the day for information regarding changes to work schedule and for information about current installation
- Communicates with dispatch (via WFA, radio, phone) for connection assistance, status on current install or new service requests
- Consults with supervisor and other technicians for advice and assistance as needed
- Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns
- Promotes Cox services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services
- Completes work order on paper or WFA in accordance with Company standards
- Ensures that customer completes invoice
Qualifications for broadband technician
- An Associates Degree or Trade School in Information Technology plus 4 years network configuration experience
- CompTIA Security+ at date of hire
- CISCO Certified Network Associate (CCNA) Routing & Switching within 6 months of hire
- VMware Certified Associate - Digital Business Transformation (VCA-DBT)
- VMware Certified Professional 6 – Network Virtualization (VCP6-NV)
- Cleans work area upon completion of job
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Broadband Technician Job Description
Job Description Example
Our company is growing rapidly and is hiring for a broadband technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for broadband technician
- Works on regularly scheduled days unscheduled days and beyond regular work hours due to customer or operational demands
- Works with alarms, low voltage electricity, and color-coded wires
- Create Test documentation based on requirements and designs and use Test methodologies to fulfil the Test requirements
- Undertake Test activities, delivering them as efficiently as possible and within timelines to support the specific platform and services that run upon it
- Provide technical support to the wider ISP Broadband Design Team to aid in the building of platforms and services to allow for Design Validation Testing
- Support the implementation of key strategies and transformation activities which will shape and drive the direction of the Test team
- Maintain the ISP Broadband Models to ensure they are reflective and fit for purpose
- You will provide our customers with the best possible installation while maintaining all system specifications, and procedures
- You will be connecting wiring and cables to terminals and attaches/detaches various kinds of hardware to wires, cables, and buildings and inside facility
- You will be making decisions as to the type of repair required at the customer premise including determining whether to repair or replace equipment as needed by inspecting subscriber premises to determine the appropriate method of installation
Qualifications for broadband technician
- Ability to carry and use tools and equipment
- Ability to complete documentation, and inspect, install, and repair materials and equipment
- Ability to locate work sites
- Requisite ability required to drive motor vehicle
- Adequate ability to distinguish different colors of wire
- Ability to bend, stoops, and crawl