Bellman Job Description
Bellman
provides complete knowledge with the service offered by the hotel, how and where these facilities could be obtained in order to give accurate information to guests.
Bellman Duties & Responsibilities
To write an effective bellman job description, begin by listing detailed duties, responsibilities and expectations. We have included bellman job description templates that you can modify and use.
Sample responsibilities for this position include:
Follow established hotel safety protocols and procedures at all times
Is familiar with the layout of the hotel and memorize the preferred route for escorting guests
Rooms the guest in accordance with hotel standards
Provides information to guests about the hotel facilities and services
Assist guests checking in or out with their baggage, answering questions, making deliveries
Monitor cleanliness of public facilities such as rest rooms, pool area, entrances, Stock with supplies as needed
Ensure that the Bell Desk is attended at all times
Recognizes customers immediately with a warm and hospitable welcome
Responds to inquiries with accurate information regarding location specific features and services
Coordinates with Guest Services staff regarding daily VIP arrivals and special guests
Bellman Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Bellman
Typically a job would require a certain level of education.
Employers hiring for the bellman job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, General Education, Hospitality, Management, Tourism, Administration, Hotel Management, Communications, Business, Business/Administration
Skills for Bellman
Desired skills for bellman include:
Community and area in which the hotel is located to assist guests with information on special events
Bell stands Job aids
Product
Comply with all departmental policies
Computers – Preferred
Correct maintenance and use of equipment
Service procedures and standards
Scheduled functions within the hotel to direct guests to correct locations
Whistler area is an asset
Hotel
Desired experience for bellman includes:
Reads and makes daily entries in the log book to coordinate communication between shifts and management
Familiar with the routes within Kuala Lumpur area
Able to read and write with simple Bahasa Malaysia and English
Able to work shift and long hours
Outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is
The ability to move luggage carts weighing up to 200lbs the ability to lift and carry boxes up to 100lbs required
Bellman Examples
1
Bellman Job Description
Job Description Example
Our innovative and growing company is hiring for a bellman. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for bellman
- Maintaining a working knowledge of all in-house facilities and hours of operation, daily activities and area attractions
- Assist guests with any questions they may have regarding the various services and amenities offered throughout the resort
- Escort guests to their rooms as required and explain room features and amenities
- Assist customers in lobbies and lanes
- Assist customers with luggage upon arrival to the curb
- Completing parking forms to include physical vehicle inspection
- Provide guests with general questions and assistance when Concierge is not available
- If guests are arriving by motor vehicle, you will open their door as you welcome them to Vero Beach and Costa d'Este
- You will be escorting and orienting the guest to the front desk for check-in
- Upon check-in, you will escort the guests and their luggage to their room
Qualifications for bellman
- Possess a valid driving license with excellent and safe driving skill
- Must have Class B CDL with Passenger Endorsement
- Prior experience in 5 star hotels
- Driving experience
- Must speak and write fluent Portuguese and English
- Guest and quality oriented
2
Bellman Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of bellman. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bellman
- You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door
- Monitor garage parking, extra permits, and Amtrak schedules
- Fulfill all guests requests passed on by the front desk agents such as delivery of messages, towels, coffee, restaurant guides, ski locker keys, etc…
- Responsible for snow removal in front of all 3 entryways
- Assist with heavy packages, coats, suitcase, being alert to give assistance courteously and quickly, before having to be asked
- Always conduct business honestly and fairly
- Manage time and pay attention to detail
- Display a positive attitude, even under pressure
- Exemplify the culture of authentic hospitality
- Be aware and attentive to guest needs
Qualifications for bellman
- At least 2 years of working experience in the similar capacity
- Hanging any garments in the closet and explain the closet amenities and place any luggage on a luggage rack
- Maintaining a clean work area, including all common rooms and storage closets
- Must be able to work for the entire season (March through October)
- Heavy lifting, pushing and pulling required
- A valid UK issued Driver’s License is preferred
3
Bellman Job Description
Job Description Example
Our company is looking for a bellman. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for bellman
- Efficiently and safely park and retrieve guest’s vehicles
- Assist guests with luggage when available
- Shovel snow when needed for walkways
- Arrange and store luggage trolleys safely
- Assist with concierge related duties and relieve concierge when not present
- Ensure all front office areas are clean and “clean as you go concept” followed
- Assists with heavy packages, coats, suitcase, being alert to give assistance courteously and quickly, before having to be asked
- Maintains a willingness to please attitude and give undivided attention to any approaching guest
- Adheres to guest checking in and checking out procedures pertaining to baggage handling
- Welcomes guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
Qualifications for bellman
- Ability to work a variety of shifts including weekends, mornings, evenings
- Good communication in Vietnamese and English
- Working Overnight shifts is required
- Willingness to work flexible schedule including mornings, nights, holidays and weekends
- At least one year in a customer service position with direct contact with the public
- Ability to solve problems when they arise
4
Bellman Job Description
Job Description Example
Our innovative and growing company is looking for a bellman. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for bellman
- Maintains a spotless Porte Cochere and Drive way
- Constantly focuses on broadening knowledge about Dubai and the UAE
- Provides information to guests as required
- Makes bookings and reservations for guests as required
- Assists with valet parking and retrieval of guest vehicles when required
- Guides the guest to the Front Desk and waits behind the guest during the check-in
- Is familiar with the lift workings and emergency stairs
- Provides guest services and guidance
- Learns and utilizes names of guests, especially repeat and long staying guests and routinely greets guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
- Keeps the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning
Qualifications for bellman
- Ability to multi-task and work outdoors in Florida weather conditions
- MUST BE over 25 years of age - Driving Insurance requirement
- Must be available to work early morning/late night and weekend is a MUST
- Due to Visa restrictions, this position is only open to Thai Nationals
- Try to anticipate and exceed the needs of customers and colleagues
- Use initiative and good judgment to solve problems in a calm and efficient way
5
Bellman Job Description
Job Description Example
Our company is searching for experienced candidates for the position of bellman. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for bellman
- Maximizes sales & revenue for the hotel especially transportation revenue and minimizes operational costs
- Explaining to the guest the facilities within their room, the Hotel and arranging transportation
- Maintains a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty
- Helps other employees in department, replacing them temporarily when necessary
- Keeps the baggage room clean and in order before going off duty on each shift
- Upon arrival of newspaper, prepares them and delivers them to guest rooms as assigned by the Bell Captain
- Uses the Duty Log to document matters of importance
- Operates Communicates equipment
- Arranges transport and coordinate luggage
- Manages the key system securely
Qualifications for bellman
- Enjoy working with others to achieve common goals
- Act with personal professionalism and integrity at all times
- Schedule flexibility - must be able to work any shift including weekends and holidays
- Must be flexible to working all shifts, including weekends and holidays
- Must hold a valid UAE driving license
- Uphold all National Park Service and Brand Standard requirements - Required