Backup Engineer Job Description
Backup Engineer Duties & Responsibilities
To write an effective backup engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included backup engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Backup Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Backup Engineer
List any licenses or certifications required by the position: ITIL, IAT, GDIT, III, PMP, II, CCNA, V3, CMDB, 9000
Education for Backup Engineer
Typically a job would require a certain level of education.
Employers hiring for the backup engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Technical, Education, Information Systems, Information Technology, Computer, Business, Science, Computer Engineering
Skills for Backup Engineer
Desired skills for backup engineer include:
Desired experience for backup engineer includes:
Backup Engineer Examples
Backup Engineer Job Description
- Document configurations and maintain documentation to be utilized by the infrastructure team
- Periodically inventory equipment and manage build materials
- Adhere to existing data center installation best practices and provide input on site specific best practices as necessary
- Install / decommission backup software and other related IT equipment in the data center
- Troubleshoot all system issues and incoming support requests
- Support any legacy backup environments
- Must be willing to work weekend hours and within set maintenance schedules
- Certification of new Hardware
- This role requires customer engagement
- Key Contributor to the formulation and maintenance of an enterprise-wide backup and recovery strategy to ensure timely and effective restoration of IT services and resumption of business activities
- Advanced knowledge of Netbackup including the command line environment
- Must be able to work on multiple projects and prioritize accordingly with demonstrated time management skills
- Possesses excellent troubleshooting and resolution skills
- Maintain current knowledge of backup hardware, software, standards, best practices, and industry trends
- 5 + years of relevant, hands-on experience in Enterprise Backup and Recovery utilizing EMC Data Domain, Quantum tape libraries, EMC VTL, NDMP Backups, Veritas Netbackup, Vertias BackupExec, Azure Backup, Netbackup Ops Center
- Good understanding of the automation tools and scripting including PowerShell
Backup Engineer Job Description
- Deeper understand of Netbackup replicated technologies
- Excellent knowledge of EMC Avamar and Data Domain is a must
- Ability to work with data domain and configure data domain for both Netbackup and Avamar is a must
- Individual will be Level 3 support for Backup infrastructure
- Willing to work evening and weekends
- Accountable for deployment engineering on new business pursuits
- Work with Architecture Team to understand project requirements
- Transforms architectural requirements into an engineered solution to such a detailed level a Build Team can readily deploy
- End-to-end accountability for infrastructure design and build for the BUR capability
- Defines BUR (Data Protector) deployment strategies
- Experience in supporting large mission critical apps on physical and VMware platforms including Exchange 2013, SQL 2012 and 2008, SharePoint 2013
- Excellent interpersonal skills with strong customer service experience
- Maintenance and administration of infrastructure in a 24x7 high availability environment utilizing various monitoring systems including ViPR, SCOM, NetScout, HP NNM, syslog and others
- Available to travel to New Jersey and other domestic data centers (up to 20% of work time)
- Experience in financial sector is preferred
- Knowledge of Netbackup including the command line environment
Backup Engineer Job Description
- 4th level support for designed solutions
- Engineer to common certified processes
- Single point of contact for escalation and resolution of engineering issues for supported capabilities
- Own engineering delivery life cycle
- Validate the dates for engineering deliverables in the project schedule are realistic and achievable
- Provide technical leadership across capabilities to enable integration
- Provide guidance to Operations with creating Test & Acceptance documentation for critical or complex changes
- Research new technologies to ensure our organization stays current with the new style of IT in regards to the supported capabilities
- Experience with HP StoreOnce (D2D, B6200), HP StoreEver (MSL, ESL), HP VLS 9000 Series, EMC DataDomain, IBM Tape Systems
- NAS backup and SAN zoning concept knowledge
- Bachelor’s degree in Computer Science or other related field strongly preferred
- Enterprise Storage- Understanding of NAS, DAS, SAN and Object Storage, HDFS, Erasure Coding, RAID, software and hardware replication
- 3+ years’ experience and demonstrated working proficiency with NetApp and IBM SAN storage devices and Cisco MDS fabric switch technologies
- Experience with copy data management technologies including flash copies
- Experience developing and maintaining tiered storage environment
- Experience in Cloud storage technologies
Backup Engineer Job Description
- Maintaining the vault store databases
- Maintaining the SQL databases
- Exchange Journaling Task folder
- Checking logs
- The primary responsibility is to successfully troubleshoot and resolve highly complex technical issues on heterogeneous environments that are utilized on highly complex, mission critical systems
- Provide end-to-end complex technical support via telephone, email and/or chat
- Become a subject matter expert in Backup Exec suite of products, documenting discovered issues and bugs through knowledgebase documents and product training
- Become a subject matter expert in other Symantec products and third party applications that integrate with Backup Exec
- Technicians are expected to reproduce and verify customer issues by re-creating scenarios in a lab environment and prioritize open issues
- Technicians will participate in new product releases and beta cycles to ensure information and training requirements are met to support new products whilst researching a wide variety of technical subjects including operating systems, Symantec Backup and Recovery software, and third party applications
- Strong maintenance and change management skills
- NQF Level 6Diploma or Degree in Computer Science, preferred
- First level University degree or equivalent job experience preferred
- Certification(s) in Data Protector or Symantec Netbackup technologies
- Required to have 4-7 years of experience working with BUR environments
- Certification in relevant products is highly recommended
Backup Engineer Job Description
- Advocate customer requests and participate in conference call escalations when required
- Utilize various internal and client-based tools and applications for customer management and servicing
- Utilize various logical thought processes and troubleshooting techniques to remediate customer issues
- Demonstrate strong customer service and cross-cultural skills when engaging customers
- Technicians will share knowledge of Backup Exec product with customers to assist them in troubleshooting and solving problems on their own
- Participate in building the capability and capacity of the technical support organization
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
- Perform a full range of ITIL service delivery skills, Incident and Problem Management, Change Management, Configuration and Release Management
- Perform Root Cause Analysis where appropriate, propose and implement long-term fixes
- Have in knowledge in at least one of the key Storage technologies - SAN, NAS, CAS, Backup
- Be capable in managing his own and team priorities and workload
- Be proactive and vocal expressing constructive concerns on one or another matter and be able to provide suggestions for resolutions
- Be capable of taking responsibility for team work assisting and supporting team members to ensure timely deliveries of their tasks
- Be adaptable to constantly changing environment altering team goals ensuring long term Storage deliverables are in-line with GTIS strategy
- Be comfortable to work off business hours on pre-agreed schedule